New residence opens in Malvern East

BlueCross Cresthaven, the newest aged care residence in Malvern East is now open, following a successful community Open Day on 24 August which drew a large crowd of people to the residence.

i. an expected Consumer Outcome ii. an expectation of BlueCross as an organisation, and iii. specific requirements to demonstrate how the Standards have been met

3. How will the new standards benefit consumers?

The new Standards promote greater transparency in managing consumer feedback, ensuring residents, clients and families feel comfortable if they wish to raise any issues or questions about the quality of care and services. The Standards support consumers to live the life they choose.

As an aged care provider, BlueCross aims to support this choice by promoting a care and services environment that is respectful, treats residents and clients with dignity and ensure individual needs, goals and preferences are known and supported.

4. How is BlueCross responding to the change?

BlueCross already strives to provide quality personcentred care and services. The new Standards were widely communicated across the organisation and staff training conducted. We also reviewed our existing processes to ensure the expected consumer outcomes were reflected and any new requirements were being met, while establishing new processes to support the expansion of consumer engagement in care and services planning, delivery and evaluation.

Comprising three levels plus basement parking, BlueCross Cresthaven is a redevelopment from the original residence and now boasts 103 rooms and a host of specialist facilities including multiple dining and sitting rooms, a club lounge, library, hairdressing salon, private dining room, as well as a cinema and café.

BlueCross Chief Executive Officer, Robert Putamorsi, says the new residence has been custom designed to support ageing in place, making it possible for residents to continue living at the home even when their care needs change.

"We understand that it can be a daunting experience for an older person to move into residential care. That's why our residence has been purpose built and designed to create an intimate environment that feels more like home," says Mr Putamorsi.

Alena Otto, 89, was delighted to be the first resident to move into the elegant building.

"I want something that is near family, comfortable and has various facilities under one roof. This place is just perfect for me," says Alena.

For more information or to arrange a private tour, please call 1300 133 414