How to use this book
The layout of this book is based on the idea of a classic textbook. We do not want to interrupt you during your reading experience. However, this book is aimed at offering additional means of information visualisation in order for you to understand context more quickly and remember content more easily. Since this book itself is the outcome of a service design process, let us introduce you to some special features:
—— As you noticed, this book is structured in three parts through different colours. Sticky-note blue refers to Basics, green to Methods, yellow to Cases. Additional chapters and the appendix appear in grey.
—— Service design is the world of sticky notes, and so is this book. The turned sticky notes (sticky side up) indicate page references while the colour represents the respective part.
—— At the end of the book you will find a fold-out page. This page shows all icons that are used throughout the publication. You may leave it fold out during reading or just use it as a reference to come back to from time to time.