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What construction companies need to know about data requests f u ld pe ple per nal nf rmat n they have the right to request what information you have – and you should be able and know how to respond. It could be a client, contractor, employee or supplier, and they can ask for a copy of their information as a “Data Subject Access Request” (DSAR). Responding appropriately is a legal requirement. GDPR (General Data Protection Regulation) and data specialist Judith Andrews from Business Tamer explains what’s involved. “A DSAR can create a lot of work, especially if you’re unprepared,” she said. “It’s usually used to check what information is held, how long it’s been kept, why, if it’s been shared with a third party, where it came from and who can access it. “I recently helped a construction business respond to a S from a dissatisfied client disputing an invoice. The request was potentially being used to delay the outcome and making payment, but the company was still legally obliged to respond.
“Here’s what you need in place to pre-empt such a request – well-organised records and documents are vital to make this job easier.” • Keep detailed records of where all personal information is stored – such as Microsoft, G-Suite, Dropbox • Be able to say how and where information is being shared, and with whom • Have a clear retention policy stating how long you keep personal information • Ensure you have client contracts that also cover data protection • Make sure personal information is not being shared across messaging apps (WhatsApp, Facebook Messenger etc). Judith can advise on handling a DSAR, as well as how to collect, store and use data with confidence and in a ay that makes future DSARs easier to respond to. www.businesstamer.co.uk
Skills development opportunities to inspire A comprehensive suite of e-Learning courses is offering businesses the opportunity to upskill their workforce with courses that are designed to engage, empower, and inspire to drive change, foster innovation, and deliver tangible cost savings. The Ever-So-Lean Learning Series and its Rising Stars initiative aim to unlock the potential within a workplace, as well as nurture young minds and build leaders of the future. Kick-starting your journey of continuous improvement couldn’t be easier than with Ever-SoLean’s “Continuous Improvement Foundational” e-Learning course, says the company. This selfguided entry-level program covers all the basics in 20 interactive and engaging lessons, “providing you and your team with the essential tools and knowledge to implement effective improvements.” The foundational course is an ideal stepping
stone, empowering participants to make a real impact within their organisations. But it doesn’t stop there. Launching soon will be intermediate and advanced levels of the e-Learning series, ensuring that businesses can continue to grow and excel in their continuous improvement efforts. ach course builds confidence and kno ledge creating a robust learning pathway that supports ongoing development and mastery. Launched in July, the Rising Stars e-Learning program, endorsed and accredited by the British Quality Foundation, takes a unique approach to nurturing future leaders. This program is tailored to individuals aged 11 and up, focusing on leadership, problem-solving, and continuous improvement skills. It’s an excellent development opportunity for young minds, equipping them with the tools a areness and confidence needed to drive excellence from a young age.
For workshop bookings or more information, visit www.eversolean.com
Chamber welcomes high ying coaching team As new members to the Chamber, Flying Iguana is looking forward to connecting and learning from fellow members. Rosie and Claire, co-founders of Flying guana first met over lunch here they discovered a shared ambition to create cultures where people felt they didn’t have to be something they weren’t, here people ere confident to speak up and contribute, and leaders brought out the best in their people. Little did they know what was to follow. Fast forward to 2020 when Rosie and Claire worked together at Coutts bank developing leaders and teams. The focus of their work was building psychological safety, trust and developing a greater sense of self to better connect with others. What seemed to be a common thread was the ability to adapt to stay relevant, keep connecting and appreciate strengths and value differences in those you work with. Rosie and Claire have both held senior roles in male-dominated industries, navigating corporate politics, managing stakeholders and leading large and diverse teams. They combine these experiences with their extensive expertise in coaching executives, boards, and business founders, and their ability to challenge thinking and drive performance in a positive and effective way. Flying Iguana aims, through coaching and training, to change leadership and team performance for good, so that all involved have a great experience at work, remain engaged and know they can be themselves, playing to their own strengths for the happiness of the individuals and the success of the business.
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