Building FinTech Accessible to All Introduction: I have been building digital products in one form or another since I was in university. Whether I was building products for myself or for others, I quickly realised the power of an iterative agile design process coupled with understanding the user personas and their knowledge gap spectrum. Today I would like to speak to you about how I am currently building accessible and scalable FinTech products at MoneyTap. 1. Making UX design for Fintech products accessible to a diverse audience (larger market) from an inclusion perspective A common misconception that designers have is that accessibility in design creates experiences, and products for differentlyabled users. But in reality, it is designing products that make information clear and available to everyone,
regardless of their capabilities or situation.
ready to launch our app in Vietnam, it was important to the design team to Besides designing for understand how the local differently-abled users, population perceives being aware that even the in-app language. abled users can look at the An interesting learning same icon, color, or font we found was that while and perceive it differently asking for your salary (Vision), different users inside the app, the UX can hear the same sounds writing was, “What is your and make other inferences take-home salary?” while for it, or not hear it all this is a commonly used together, depending on phrase in India, the their age, hearing ability or proximity to their device (hearing), users have different finger widths and “A common dimensions which would misconception that result in understanding designers have is that minimum touch target sizes for various users accessibility in design based on anthropological creates experiences data so that they do and products for not click on things by accident (Physical and differently-abled users. Motor) or understanding But in reality, it is that different words designing products mean different things that make information to different cultures or users depending on their clear and available to exposure (Literacy and everyone, regardless Learning). To illustrate this, here is an example from MoneyTap; while we were getting
of their capabilities or situation.”
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