Garage Management: Take the reins and get ahead
GARAGE MANAGEMENT
The fallout from the six-month MOT extension has played havoc with many workshops’ workloads so it makes sense to get the garage, and customers, as organised as possible – to release the pressure during peak times and boost business in quieter months. Here, we look at garage management systems and the importance of online marketing.
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TechMan highlights the importance of having a Garage Management System, especially during MOT peak times. The company launched in 2015 to help garages and technicians boost efficiency, improve customer service, increase productivity and grow profitability. It offers garage owners, managers, technicians and front-ofhouse staff intuitive garage management tools and features to make life easier and remain competitive. Key features of TechMan include job scheduling, reporting, service assist, a customer portal, purchase orders, Haynes Pro and Euro Car Parts catalogue integrations. A popular feature is the MOT expiry date refresh, which offers TechMan customers a return on investment, or their money back. This gives workshops an analysis of their entire customer vehicle data,
producing a report and then updating the MOT dates in bulk, as necessary. This feature is in addition to the MOT expiry date lookup integration it already offers. The objective is to update any expired or ‘not recorded’ MOT expiry dates. The system will start to send text and/or email reminders to drivers when their MOT expiry date nears, encouraging them to book. TechMan analyses the current state of MOT dates within its customer data for dates that are current, expired and not recorded. A comprehensive report is generated, detailing the findings, which includes a forecast of how many bookings they will need to make to get a return on the investment of carrying out the MOT dates refresh. If the MOT refresh has not resulted in additional MOT bookings to cover the original refresh cost, TechMan will give customers the value of the refresh back in credits. For more information about the TechMan Garage Management System or to arrange a demonstration, call 01604 666 720 or visit www.techmangms.com.