ROI AND EMPLOYEE EXPERIENCE BOOSTED BY ADVANCED AUTOMATION

Advanced automation capabilities lead to twofold ROI increase for businesses while also improving employee experience by 52%

The market for hyperautomation-enabling technologies is rapidly growing and expected to reach nearly $600 billion this year. A new Everest Group Pinnacle Model® study, supported by SS&C Blue Prism, has unveiled the financial, operational, and strategic benefits that enterprises realize by investing in advanced automation capabilities.

Automation has become imperative for businesses to maintain the competitiveness and agility required in today’s ever-changing economy. The latest Pinnacle Model study shows that enterprises prioritizing developing their intelligent automation (IA) capabilities see the most improvements in operational efficiency, employee productivity and customer experience, which are the key drivers for intelligent automation adoption.

The study defined businesses that achieved these superior outcomes thanks to their advanced IA capabilities as “Pinnacle Enterprises.” These businesses were found to:

Generate 2.3x the return on investment and 3.7x the cost savings from IA initiatives compared to enterprises with lower levels of automation

Benefit from a 62% overall improvement in operational metrics when compared to pre-automation figures. These include higher employee productivity, operational efficiency and quality, turnaround time, process governance and regulatory compliance – all key to overall business performance

Almost double their revenue over 2.5 years, highlighting IA’s boosting effect on business operations

Improve customer experience by 55% and employee experience by 52%

IA is about much more than making businesses operate faster and at reduced error rates. It’s about utilizing the full potential of human talent. It’s about enabling businesses to reach further and achieve outcomes and goals they never realized possible while building organizational agility and resilience.

This latest study highlights that RPA alone lacks the ability to deliver the full potential of automation. While all companies that invested in automation saw some improvements, Pinnacle Enterprises differentiated themselves by choosing to integrate advanced IA technologies with the highest level of capabilities, including IDP, process mining and conversational AI – leading to substantial outcome gaps.

Download the full study here. We look forward meeting you at the AI Expo Africa on September 19-20, 2022. Visit SS&C Blue Prism at our stand to find out more.