Healthcare IT and Logistics Solution CASE STUDY
Zones strengthens IT deployment for a national rehabilitation services provider The project With 7,000 users at some 500 facilities across the U.S., the seven IT professionals running systems at Select Rehabilitation were increasingly frustrated with their large national IT equipment provider. The vendor had been asked to provide imaging and asset tagging services of Select Rehab’s desktop and notebook purchases. But after one attempt, the services weren’t completed. That left Select Rehab’s lean IT staff to handle all of the imaging for new systems – sometimes sacrificing weekends to get the job done. While Select Rehab had settled on a set of standard configurations for deployment to its centers, their equipment provider required them to specify all components individually,
IT Project:
RIT deployment to Select Rehabilitation’s nationwide network of 500+ facilities.
Challenge:
Coordinate system ordering, configuration, imaging, asset tagging, packaging, shipping and accounting procedures.
Solution:
Create consolidated single-line-item bundled SKUs for system orders; deploy an end-to-end configuration and logistics services plan.
Results:
Select Rehabilitation is able to speed orders to its facilities, while significantly reducing associated labor costs.
whenever Select Rehab placed an order.
Yuriy consulted with Healthcare Sales
Managing the volume of individual line items
Manager James Phillips, and brought Zones
on invoices presented a significant challenge
Director of Integration Rob Blount into the
for Select Rehab’s administrative staff as well.
conversation to explore ways to revise key
Adding insult to injury, Select Rehab was paying freight charges twice for each system: Once from the vendor to headquarters; and again from headquarters to its clinical care facilities.
The challenge When Zones Healthcare account executive Yuriy Mikitchenko met with System and Network Technician Eric Johnson at Select
processes, and get Select Rehabilitation’s IT procurement, imaging and deployment procedures back in shape. In a matter of weeks, the Zones team had worked out an approach to Select Rehab’s challenges that would streamline every step of the process, and relieve the Select Rehab team of virtually all of the detail work they had been handling.
Rehabilitation, he could sense the level of frustration Eric was experiencing. As Eric described the problems he faced getting standard hardware configurations deployed to the field through his existing vendor relationship, Yuriy found himself wondering how something so simple could be causing so many problems for Eric and Select Rehabilitation.
Zones is your single source for IT products, services and solutions. Visit zones.com or call 800.408.ZONES
1 of 2