Healthcare IT and Logistics Solution CASE STUDY
Zones strengthens IT deployment for a national rehabilitation services provider The project With 7,000 users at some 500 facilities across the U.S., the seven IT professionals running systems at Select Rehabilitation were increasingly frustrated with their large national IT equipment provider. The vendor had been asked to provide imaging and asset tagging services of Select Rehab’s desktop and notebook purchases. But after one attempt, the services weren’t completed. That left Select Rehab’s lean IT staff to handle all of the imaging for new systems – sometimes sacrificing weekends to get the job done. While Select Rehab had settled on a set of standard configurations for deployment to its centers, their equipment provider required them to specify all components individually,
IT Project:
RIT deployment to Select Rehabilitation’s nationwide network of 500+ facilities.
Challenge:
Coordinate system ordering, configuration, imaging, asset tagging, packaging, shipping and accounting procedures.
Solution:
Create consolidated single-line-item bundled SKUs for system orders; deploy an end-to-end configuration and logistics services plan.
Results:
Select Rehabilitation is able to speed orders to its facilities, while significantly reducing associated labor costs.
whenever Select Rehab placed an order.
Yuriy consulted with Healthcare Sales
Managing the volume of individual line items
Manager James Phillips, and brought Zones
on invoices presented a significant challenge
Director of Integration Rob Blount into the
for Select Rehab’s administrative staff as well.
conversation to explore ways to revise key
Adding insult to injury, Select Rehab was paying freight charges twice for each system: Once from the vendor to headquarters; and again from headquarters to its clinical care facilities.
The challenge When Zones Healthcare account executive Yuriy Mikitchenko met with System and Network Technician Eric Johnson at Select
processes, and get Select Rehabilitation’s IT procurement, imaging and deployment procedures back in shape. In a matter of weeks, the Zones team had worked out an approach to Select Rehab’s challenges that would streamline every step of the process, and relieve the Select Rehab team of virtually all of the detail work they had been handling.
Rehabilitation, he could sense the level of frustration Eric was experiencing. As Eric described the problems he faced getting standard hardware configurations deployed to the field through his existing vendor relationship, Yuriy found himself wondering how something so simple could be causing so many problems for Eric and Select Rehabilitation.
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Healthcare IT & Logistics Solution The solution
Results
Working with Zones’ Sales Operations
With Zones as its IT partner, more than
group, a one-line bundled stock keeping
500 Select Rehab facilities can now obtain
unit (SKU) including hardware, peripherals
complete, turnkey desktop and notebook
and software was created for each of
systems that provide true plug-and-play
Select Rehab’s standard configurations.
utility right out of the box.
The bundled SKU made it possible to dropship complete systems from Carol Stream directly to Select Rehab facilities across the country. The bundled SKUs also simplified the ordering process, enabling authorized Select Rehab employees to place orders using their ZonesConnect, proprietary procurement site.
The savings that Select Rehab enjoys by working with Zones reaches across the company. Select Rehabilitation no longer pays onerous freight charges to and from their corporate facility, and the small number of bundled SKUs representing each standard configuration means headquarters no longer has to track several line items in
The team also centralized all pre-shipment
its accounting systems. Best of all, Select
activities at Zones’ Carol Stream Integration
Rehabilitation’s IT staff is able to focus
and Logistics Center near Chicago, where
on mission critical IT initiatives instead of
new desktop and notebook configurations
repetitive and time-consuming integration
are now integrated, imaged, tagged, custom-
and imaging tasks.
packaged and held in inventory for rapid shipment to Select Rehab treatment facilities from coast to coast.
Connecting Healthcare and Technology
Taken together, the new relationship with Zones is significantly improving efficiency and reducing the cost of doing business for Select Rehab.
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201423_CS Select Rehab_140414
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