•••MANAGE & LEAD•••
CAN I TRADE OR SHARE MY EMAIL LIST? By: Chrissey Breault
customers to think about your organization. Additionally, if email service providers (e.g. Mail Chimp, Vertical 5HVSRQVH &RQVWDQW &RQWDFW ,QIXVLRQVRIW ¿QG RXW WKDW you’ve shared your list, or worse yet, emailed a list of people who have not explicitly indicated that they want HPDLOV IURP WKH RUJDQL]DWLRQ WKH\ ZLOO ÀDJ \RXU DFFRXQW and the account that owns the list as spammers. Once \RX DUH ÀDJJHG DV D VSDPPHU QRQH RI WKH HPDLOV \RX send, or that the organization you’ve shared a list with sends, will never ever make it to the customer’s inbox again. And if that isn’t enough; sharing your list annoys people. Think about your personal experience with unsolicited email, like when you wonder how a company you’ve never heard of got into your inbox. Does it annoy you? Yes. Do you open it? No. So why risk annoying your customers with an email that they’re probably not going to open anyway?
BACKSCRATCHING FOR CLIENTS
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he answer most of the time is “NO!” Sharing your list probably breaks the privacy policy you’ve created. When people subscribed to your organization’s email list you probably told them in the ¿QH SULQW L H \RXU WHUPV RI VHUYLFH WKDW WKH RUJDQL]DWLRQ would not share any information collected from website users with third-parties. Sharing any information, especially personal information (e.g. an email address) that your clients, customers, members and supporters have trusted you with is a direct violation of the very privacy rules you’ve created. Sharing your list makes your organization appear untrustworthy. Your organization should be committed to protecting any information that a customer shares. Even if not explicitly stated, customers assume that you will protect their information. Sharing that information with third-parties is a direct violation of that trust. The price you pay for breaking that trust extends far beyond what a customer thinks about your email program. Customers will start to wonder what else your organization does behind their back with their private information. Clearly, this is not what you want your
26 Private Lender
If a partner organization wants to use your list, or if you want to borrow another organization’s email list, you have some options: Ask the organization whose list you want to use to send an email on your behalf. They can send a dedicated email asking their customers to check out whatever it is you’re trying to “sell.” Or, better yet, they can incorporate a callout about your organization into an email that they’re already planning to send out. That callout can encourage their subscribers to check out your organization and become a subscriber themselves. This approach builds trust among consumers for both the sending organization and the partnering organization. Send an email to your customers with a callout about the organization that wants to use your list. In this case, you should try to incorporate their callout into an email that you are already planning to send (e.g. monthly e-newsletter) and that’s full of relevant content that the subscriber is expecting to see. An email that’s sent from your program, that’s all about another organization could still be considered spam. Tying partner content into your regular email communications will certainly make it appear less spammy and help ensure that your readers know you have their best interest in mind.