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She described services of the B&B as non-intrusive and comfortable. Sandy has a natural way of making people feel at ease, even in casual conversation. Her voice sounds like a gentle hug, and she makes sure guests leave judgments at the door. Sandy said the B&B has multiple mattress options so guests may ask to switch rooms if they prefer. Any request within reason can be met by the couple as guests should feel relaxed when unplugging from reality. Sandy’s reason for running a B&B is getting to meet people’s families. She loves connecting with people, whether it's finding out how their day was or by hearing stories of their lives. A special guest Sandy recalled is an Englishman living in the United Kingdom.
"WHERE THEY CAN BE THEMSELVES BUT BE TAKEN CARE OF." He had to cancel initial reservations due to medical circumstances, but the very understanding Sandy refunded the man and wished him better health. A year later he was able to visit, immediately falling in love with the historic property. Even having his own house in Florida and a son living in the state, the man has visited the B&B roughly 30 times now. Bringing his friends or family along, Sandy has gotten to know many of his loved ones, sharing a deeper connection with the guests.
The B&B receives frequent foreign guests, many drawn to the European feel of the property. The most frequent of foreigners are German, typically visiting the state for business. Claudia, an innkeeper who speaks 9 languages, is resilient in breaking language barriers for guests. “We’re lucky,” said Sandy, “We have really good people.” Many of the employees came with the place, one chef recently retiring at the age of 72. Lavern, a cook at the inn, has been with them since their beginning. Breakfast foods he serves include omelets, fresh fruits, blueberry waffles and their famous french toast.