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G N A A N E WS & E VE NTS
2014 B oard o f D irec tors
SEP TE MBER 2014
CONTENTS Features 5
IT’S THE LAW Preserve the Evidence
7
LEASE APPEAL Resident Retention
9 TOOLBOX
5
Wish List for 2015
PRESIDENT ELECT STACY GARCIA, CAM VICE PRESIDENT DIANA ENGLISH, ARM SECRETARY/TREASURER LISA SWICK , CAPS IMMEDIATE PAST PRESIDENT SHELLEY JAMES, CAM MANAGERS REPRESENTATIVE STACEY SPARKMAN
9 11
10
THE MARKETPLACE Multifamily is the Investment Choice
11
NOW FEATURING Greystar and Riverstone Residential
Association News
PRESIDENT TAMMY LEE, CAM
14 CALENDAR Something Special Noted on the Calendar 15 EDUCATIONAL OPPORTUNITIES Investing In Your Future 16 2014 APARTMENT TOUR Attendee Registration 17 MANAGERS NEWS Keep Your Residents For Life 18 ASSOCIATES NEWS Associates Appreciation Midtown Crawl Registration 20 MAINTENANCE NEWS TBI Drug Task Force Presentation 21 NEW MEMBERS Welcome! 22 MOMENTS WITH MAY The Adventures of May B. Knutts 24 2014 ELECTION NIGHT Thrones and Bones
MAINTENANCE REPRESENTATIVE DIANE MASON ASSOCIATES REPRESENTATIVE TERRON MERCER MANAGEMENT DIRECTORS KITTY BARRY REBECCA BRITT STEPHANIE BURNS, CAM JO ANNE CORBITT, CPM BROOK KEEN, HCCP ANDREW KLAHN, CAM JUDITH STRONG, CAM ZAC WARD TAMMY WILLIAMS ABBY WITTENMEIER MAINTENANCE DIRECTORS JEFF BECKER RUSTY GUILLIAMS, CAMT II, CPO ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS JANELL MAYO, CAS AMY LEONARD JENNY McCLAIN MDHA REPRESENTATIVE NORMAN DEEP LEGAL ADVISOR WES HALL EXECUTIVE DIRECTOR DIANE CARTER EDUCATION & MEMBERSHIP SARAH SMITH FINANCE LAURIE LAGUNA STATISTICS CONNIE MORRIS MARKETING, MEETINGS & EVENTS DANIEL SIRCY
About the Cover GREYSTAR AND RIVERSTONE RESIDENTIAL Photo by Penny Rawls Photography
ACTIVE PAST PRESIDENTS MARY BRADLEY BRAD CATHER, CPM, HCCP, SHCM KIRBY DAVIS JACKSON DOWNEY FAYE ELLIS, CPM ANDY GASS, ARM BARBARA HAYNES SHELLEY JAMES, CAM CHARI LEWIS, CAM, CAPS LINDA MASON, CAPS HAROLD MORRIS NANCY MORRIS, ARM LINDA PAGE, CPM, ARM ELLEN PARKER JUDY ROSE, CPM, ARM RITA WILKINSON, CPM, ARM JOYCE WOLFE, ARM
I T’S TH E LAW
Preserve the Evidence
Carpet Damage, Pet Odor? Ziplock Bags and Digital Pictures YEARS AGO, we used large samples of carpet sealed in plastic bags
to preserve evidence of pet odor and carpet stains of all kinds. The method used was bulky, time consuming and required at least two or three witnesses to appear in court in contested cases. If the bags were opened in court, they usually caused quite a stir with the courtroom personnel. Cindy Valdes, a property manager at Volunteer Properties’ Piccadilly Apartments, streamlined a method of preserving carpet damage for court. She now “can’t wait to go to court with this!” After talking with Cindy about this problem, Cindy sent an email describing her process: • Take a large picture of the entire soiled or damaged area (see photo A). In Cindy’s test case, she took a picture of the back side of the carpet. The stains are usually more visible from the back side. • Mark the stained areas with letters A, B, C, etc. (just like CSI) and take another picture of the damaged area (see photo B). • Cut out the stained areas and place each of them in quart-size ziplock bags (see photo C). • Use the same method to take samples from all damaged rooms and areas. • Put the bagged and tagged samples from each room in gallon ziplock bags (see photo D). • After returning to the office, save the pictures on your computer and attach the saved pictures to your computer file, if applicable. • As an additional safety measure, print out copies to preserve the evidence and store them separately.
As a service to all of us, Cindy timed this process and found that it took about 25 minutes. Having saved the pictures and bagging and tagging the physical evidence herself, coupled with her knowledge of the cost of carpet replacement, it is only necessary for one witness to appear in court. This process has come a long way to increase recovery of excessive carpet damage if a court action becomes necessary. This is a good step-by-step process for preserving of the physical evidence, but it is equally important to maintain a record of previous carpet invoices in order to establish the age of the carpet and costs of prior installation. Remember: If you have a large damage claim, take similar steps to preserve the evidence and recover the cost of damages. As Cindy said, “I can’t wait to go to court with this!” BY WES HALL LAW OFFICE OF HALL & SITLER GN AA N E WS & EVEN TS
5
LEA S E A PPE A L
Resident Retention RESIDENT RETENTION – what does it look like? We can
BY DAVID McMURRY, ROOF DOCTORS
find ourselves overwhelmed with a variety of opinions and ideas on how to instill loyalty and new-fangled ideas, from luxury pet lounges to the latest in cutting edge Wi-Fi connectivity, to make our residents feel valued and appreciated. Effective resident retention begins on day one with three key components: Integrity, Sense of Community and Customer Service. We all know residents want courtesy and professionalism; promptness of responsiveness; and follow-up on completed service requests. There’s no rocket science behind it, and it doesn’t cost any more to provide exceptional customer service than mediocre service, as part of your retention plan. Personally delivering newspapers, updating unit interiors, handing out coffee as residents leave for work, or simply greeting tenants with a friendly “How are you today?” can all help in your campaign to hang on to those valuable residents and craft your resident retention success story. We spend our money with people we trust, right? So do what you say you are going to do! It’s essential our residents know we are people of integrity and that they feel valued and respected. When all is said and done, the smallest gestures may make or break a tenant’s decision to renew. We follow up with each prospect, so why not with our residents? It is incumbent upon us to teach our residents that we are people of integrity and their residency is valued and appreciated. Customers enjoy businesses who know them, so follow up on those conversations and uniquely special life moments. Secondly, we’ve all heard the phrase “word of mouse spreads even faster than word of mouth.” It’s true – so use it to your advantage. Your online reputation is a valuable retention tool. When your team has received a word of thanks for a job well done, promptly ask that resident to share via a post or community review on your preferred ratings/review website. “Asking your residents to participate in your success instills a sense of ownership and deepens their ties to your community” (Lisa Julien, Milestone Management). A few of my favorite ideas are timeless, classic and most importantly, cost effective! Connect with your larger community to build a stronger residential community. One idea: Reach out to your local businesses and associations and attend their networking events. You will meet local bankers, insurance companies and small business owners who would love to market to your “captive audience.” You can easily partner with any number of business(es) to sponsor your Welcome Home kits, Breakfast on the Go mornings, seasonal resident functions, Community Watch meetings, book clubs and fun pet-themed events (we can’t forget the “furry family members”). Our residents are less likely to move if they have strong bonds with neighbors, management staff and the greater community, so property managers should utilize the local associations, Chamber of Commerce, police department and local business owners to build value and deepen the sense of community. Residents regularly choose not to renew leases based on controllable reasons, so exceed their expectations! Poor customer service, lack of responsiveness and dissatisfaction with maintenance requests can quickly lead to the receipt of a notice to vacate. Contrary to popular belief, lucrative property amenities don’t make up for consistently lackluster service. As we answer our phones, walk our properties and genuinely interact with our residents, we are retaining them. The truth is, there is no one best way to boost customer retention because it all boils down to Great Customer Service. “My path to success is following policies set in place so that everyone is happy in the community, and treating every resident like a neighbor” (Regina Jones, Uptown Flats). That level of care is exactly what we deliver each day, with our service CONTINUED ON P. 8
GN AA N E WS & EVEN TS
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request follow up, birthday and anniversary recognitions, our polite and professional service team interactions and delivering on every promise to our residents. The shiny new products, creative onsite events and interior amenities are nice, but the true value exists only if accompanied by genuine gratitude and exceptional service. “It’s all about treating that resident with respect and kindness” (Susan Franklin, Freeman Webb). We build value by building relationships. We build a strong community with genuine expressions of gratitude. The everyday actions of your onsite management team are the foundation to your retention success story!
Law Office
M. Wesley Hall III Eric W. Sitler of counsel
Nathan C. Lybarger Thomas Patrick Wall III Charlotte L. Rhodes 24/48 Service
772.3234 getagripinc.com
223 Madison Street • Suite 212 • Madison, TN 37115
Before you get going on your remodel, Get A Grip. Call us today!
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
615
PROFESSIONAL SERVICE WITH A PERSONAL TOUCH
Dwayne Rawls
(615) 860-5411 • Mobile 533-8474 Fax 860-1004
WHEELER, INC. 3868 Dickerson Pike, Suite 200 • Nashville, TN 37207 GN AA N E WS & EVEN TS
8
TO O LB OX
Wish List for 2015 BY LISA GUNDERSON, BRISTOL DEVELOPMENT GROUP
LOOKING FORWARD TO 2015? It is almost budget season and we want you all to keep
up with current trends in the industry. Here is a top ten list of items to include in your budget to enhance your community!
Package locker
• Intelligent parcel pick-up stations designed to speed up the delivery of packages while reducing courier delivery times. • Cost is based on number of doors; estimate $10,000
Electronic locks
• Door locks that allow access with a key fob or phone. Eliminates the need to key management machines and locks. • Cost is per unit; estimate $250/unit
Pet spa
• A stocked facility for pet grooming – an excellent low-cost amenity. • Cost depends on space and material grade; estimate $5,000-$10,000
Bike storage
• Installed devices for bicycle parking and storage, both interior and exterior. Removes the bikes from being stored under stairwells preventing liability. • Cost depends on unit and number of bikes housed; estimate $500-$3,000
Community bikes
• Personalized bike fleets for resident use that double as moving advertising • Cost is $700/bike plus additional branding fee (optional)
Community garden
• A single piece of land gardened by community members • Cost depends on complexity and size; estimate $2,000-$5,000
On-demand fitness
• Interactive group fitness classes provided through installed devices in fitness center • Estimate $10,000
Juice machine
• Fresh juice at the touch of a button – a great marketing to distinguish you from your competitors. • Estimate $1,000-$2000
Electronic thermostat
• Sensor-driven, Wi-Fi enabled, self-learning, programmable heat/air and fire protection • Estimate $300/unit
Social media wall
• Creates interaction through displays of social media trends set to your location or chosen subject • Estimate $3,000-$5,000 GN AA N E WS & EVEN TS
9
THE MA RKET PLAC E
Strong Nashville Fundamentals Continue to Make Multifamily the Investment Choice THE OVERALL MULTIFAMILY INDUSTRY is at one of its high-
est peaks ever. One of the main reasons for the rapid growth is because of the strong recovering national economy. With a declining unemployment rate and an average 1.7 million jobs being added each year since the recession, more people can afford to rent again and the overall apartment market has seen that effect take place. The vacancy rate of 3.6 percent is at a 13-year low. We’ve also seen year-over-year rent growth bump up 3.5%, an eight-quarter-high. Home ownership has also been declining with 3.9 million households that should have been made this year but were not created due to the shift in consumer preference. This data proves when a recent Freddie Mac report said, “low supply and declining affordability of single-family homes factor into the multifamily market’s growth.” What’s even more interesting about this statistic is that of that 3.9 million households that were not formed, 75 percent of those pent-up households were between the ages 18-34. That is our growing millennial generation that since the recession has decided to thwart the American dream of buying a home and continue renting. Of the many outstanding multifamily markets contributing to the national success, Nashville shines as one of the most growing markets. We have seen tremendous rent growth, high occupancy rates, and high absorption rates, mainly because of our flourishing job market. The Nashville economy has been opening their doors to businesses from all over and by making it easy to start your business or carry your company over. The city has seen thousands of new jobs announced within the past year from HCA, GM, Healthspring, Windsor Health, and Medsolutions. With all these new jobs, Nashville has seen the largest year-over-year job growth in the nation of 4.4 percent. More jobs equal more people, which explains how our annual population growth of 4 percent is two times faster than the national average. More people equal more demand, and in return Nashville’s apartment industry has flourished with a 14 percent average rent growth from 2011 to 2014 and an 8 percent growth from 2013 to 2014 alone! Investors have caught wind of this trend and since 2010 the average price per unit sold according to RCA has increased immensely from $50,000 to $95,000 per unit, proving that Nashville is a hot market to be in right now. With all this great news, there are still concerns that the large development pipeline will not meet net absorption. Nashville alone this year has had 1,090 deliveries, 7,153 speculative units, and 8,539 units under construction. With the supply possibly over-delivering, there is some concern that our rent and vacancy growth will take a slight dip. However, despite these concerns job growth projections remain strong across the MSA, and the appeal of Nashville to the millennial cohort is at an all-time high. BY VINCE LEFLER, JONES LANG LASALLE
10
G NAA NEWS & EVEN TS
N OW FEATUR I N G
Greystar and Riverstone are Nashville’s Newest Number One Duet GREYSTAR REAL ESTATE PARTNERS recently acquired
Crescent Cool Springs
1505 Demonbreun
Riverstone Residential Group, greatly increasing the combined company’s scale in the greater Nashville area. Together, Greystar and Riverstone now manage over 5,400 apartment homes in Nashville and the surrounding areas and over 8,200 apartment homes statewide. “We are very excited to be joining forces in Nashville,” said Shelley James, Vice President for Riverstone Residential Group. “We have always had a deep respect for the team at Greystar and are now excited to be working together to better serve the needs of our clients and residents in the greater Nashville area and throughout the state.” The team now includes Shelley James and a combined team of seasoned regional managers who oversee 27 properties in Tennessee. The combined portfolio includes a wide variety of assets including high-rise, mixed use, mid-rise and garden communities rated from class “AA” to “C.” Eight of these assets are new construction lease-up communities and four are value-add properties undergoing multi-million dollar renovations. Greystar is now the largest manager of apartment communities in the U.S. with over 385,000 apartment homes under management. Over the last year and half the company has expanded its presence internationally, recently opening offices in Mexico and the United Kingdom. Greystar’s commitment to growing its presence in local markets like Nashville provides the communities it manages with unparalleled support, and offers team members with more opportunities for career advancement and professional growth. The company’s national footprint creates economies of scale and synergies that allow it to operate its communities with industry leading systems and innovative technologies, to the benefit of its clients and residents. For more information about Greystar, please visit www.greystar.com. The Cumberland
Westmont Bellevue West
GN AA N E WS & EVEN TS
11
2014 GNAA Legal Seminar
12
G NAA NEWS & EVEN TS
Restoring Nashville’s Multifamily One Community at a Time
655 N. Main Street • Goodlettsville, TN 37072 phone 615.873.4631 • fax 615.873.4634 • ryan@summitpropertyrestoration.com
GN AA N E WS & EVEN TS
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. . . a t u r n ke y co m p a n y t h a t can f i t al l o f your p ro p e rt y ne e ds .
C A R P E T CL EAN IN G
HOUSECLEA NI NG
PA I NT/DRYWAL L
F U L L S E R V I C E C O M P A N Y - Rest o r at i o n Co m p any (Fi re, Water, Wi nd, S m oke D a m a g e, Mo ld Rem e diatio n , Bi o - H a za rd Wa s t e C l e a n up /Di sp osa l ) as well as a Tur n K e y S er vic e fo r y o ur ever yday needs.
3283 FRANKLIN LIMESTONE ROAD NASHVILLE, TN 37217
NASHVILLE
SUNDAY
MONDAY
Labor Day
(615) 360-0079 PH
TUESDAY WEDNESDAY THURSDAY
1
2
3
GNAA Office Closed
7
8
9
9am - 4:30pm
15
22
4
5
6
11
12
13
19
20
26
27
Diamond Award Nominee Luncheon
12pm
TAA Business Exchange
Ferguson Enterprises 5-8pm Reservations Only
17
18
CAM - Certified Apartment Manager Designation Course*, 8am - 5pm 9am
CAMT Scholarship Application Deadline
10
Managers Luncheon*
16
Banquet Committee*
21
Golf Committee*
Maintenance Luncheon
Hermitage House 12pm
23
9am
24
Community Service Committee* 9am
Board of Directors*
25
10am
29
30
Banquet Committee* 9am
*at GNAA office
14
GNAA NEWS & EV EN TS
Awards Committee* 10:30am
Statistics Committee* 8:45am
Associates Appreciation Soulshine Pizza Factory 5:30-8pm
28
SATURDAY
Invitation Only
Education Committee* HVAC Certification 9am Course*
14
FRIDAY
september
SPACE I S L I MI T ED | R E SE RVAT IO NS A R E R EQU I R E D
ED UCATI ON A L OPPORT UN I T I E S
NO CA N C EL L AT I O N S | N O R E F U ND S
Investing In Your Future HVAC/EPA Certification
CAM/CAS
GNAA Training Room 9:00 a.m. - 4:30 p.m.
Presented by: Doug Chasick
September 16-18, 2014 & October 7-9, 2014 GNAA Training Room 8:00 a.m. - 4:00 p.m.
September 9, 2014
Cost: CAM $850 • CAS $600
Presented by: Jim Fox
Cost: $99
CAMT
October 21-24, 2014 & November 4-7, 2014
Breakfast Bites
Leadership & Conflict Resolution: Building Your Dream October 28, 2014
GNAA Training Room Presented by: Shelley James
Cost: $40
GNAA Training Room 8:00 a.m. - 4:30 p.m.
Presented by: Paul Rhodes
Cost: $800
Low Income Tax Credit Housing November 20-21, 2014 GNAA Training Room 9:00 a.m. - 5:00 p.m.
Presented by: Karen Graham
Cost: $199
Optional HCCP Testing: Addl. $175
T H A N K YO U TO O U R 2 0 1 4 S P O N S O R S !
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Featuring:
Alara Cool Springs Crescent Cool Springs
Bell Historic Franklin Grove at Shadow Green
• Management/Community Member Cost: $35 per person (space is limited) includes lunch & transportation
• Only Associates who are sponsors may attend the event. Attendees will meet in the lobby of the GNAA office beginning at 7:30 a.m. Coffee & Doughnuts will be served. Transportation to Franklin will leave promptly at 8:30 a.m.
Luncheon Speaker: Vince Lefler, Jones Lang LaSalle Americas, Inc. Register here!
Property/Company: _________________________________________________ Authorized By: _______________________________________ Date: _________ Bill Member Account: _____ Payment Enclosed: _____No Refunds / No Cancellations ph: 615-365-3047
fax: 615-365-3571
www.nashvilleaptasn.org
M A N AG E RS NE WS
SEP T EM B E R LU N C H EON
Keep Your Residents For Life
When: WE DNE SDAY, SE PTE M B E R 1 0 | 1 2:0 0 P.M. Where: GN AA | TWO I NTE R NAT IO NAL PL AZ A, SUIT E 201 | NASH VIL L E , TN 372 17 Presented by: J I M H O L M E S , SANDL E R T RAINING
Special Thanks to our Sponsors:
Real Floors | Sherwin Williams | Sweetwater Pools | Wheeler, Inc. Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $50 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.
M A N AG E RS NE WS
AUGUST MEET IN G H IG H LIG H TS
Debbie, Reliable Roofing , Michael, Sir Sanitation; Construction & Repair Service, Inc.; Alice, Oakwell Farms Anaisa, The Overlook
Stephanie, NTS Development Company; Debra; Color Burst; Rhonda, River Retreat
Ashley, NTS Development Company; Randy, Stainmasters Carpet Cleaning & Restoration; Andrew, Elmington Property Management
Jim, HVAC Techline; Bret, Riverstone Residential
Stephanie, NTS Development Company; Stacey, Bell Partners, Inc.
Brigitte, Brentwood Station; Dave, Langley & Taylor Pool Corporation
Sherri, MidSouth Construction; Leisa, Mission Priest Lake
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2014 ASSOCIATES APPRECIATION
”Midtown Crawl” 1907 Division Street, Nashville
Thursday, September 25th 5:30 - 8 PM
Join us for an adventure on Division Street! Each participant will be given an activity card to complete! Associate Member with the most points wins! This event is presented by GNAA Management & Community Members in honor of the dedication & support of our GNAA Associate Members! • Complimentary for Associate Members •
(Other Members & Guests: $30 per person)
• Pizza Buffet & 2 drink tickets provided • • Valet Parking while available •
PRIZES! FUN! FOOD! FESTIVITIES!
• Transportation is not needed to participate in the crawl contest • •
Wear comfy shoes & come dressed to play! •
Members are not required to participate in the crawl contest to attend this event.
Please list Associate Member attendees below (complimentary): Name(s): __________________________________________________________________________ Company: ________________________________________ Phone: _________________________ Please list community/management attendees below ($30 per person):
Name(s): __________________________________________________________________________ Company/Property: ________________________________________ Phone: ________________ If you can’t attend, please consider making a donation to support the event. $50 _____ $75 ______ $100 ______ Other $ ______ Community Name:_____________________Bill Account:______ Payment Enclosed: _____
www.nashvilleaptasn.org All reservations not cancelled 3 days prior to the event will be billed $30 per person. No Refunds/No Cancellations
ASS O C I AT E S NE WS
AUGUST MEET IN G H IG H LIG H TS
Diane, Riverstone Residential; Justin, Broad River Construction; Trish, HD Supply; Mark, Apartments.com
Ryan, Quality Exteriors; Frank, Cross Driven Construction; Darrin, Clean Quik Carpet Service; Charles, Provident Security
James, JaMac Solutions; Brent, Renovia; Andrew, Elmington Property Management; Paul, Gervais Electric
Gary, Schulman, LeRoy & Bennett, P.C.; Andy, Restorations by Roof Roof; Tess, Schulman, LeRoy & Bennett, P.C.
Kelly & Jenny, BG Staffing; Melanie & Andrea, Apartment Guide
Brooke, CORT; Rebecca, Biltmore Place
Stacey, Bell Partners, Inc.; Tammy, Riverstone Residential
GN AA N E WS & EVEN TS
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M A I N T E N A N CE NE WS
SE P T E MB E R LU N C H EON
A Presentation by the TBI Drug Task Force When: WE D NE SDAY, SE PTE M B E R 1 7 | 1 2:0 0 P.M. Where: HE R MI TAGE HOU SE SM O RGASB O RD 3131 LE BAN ON ROAD | H E RMITAGE , T N 37076 | 61 5.8 8 3 .9525 Presented by: T E N N E SS E E B U R EAU OF INVE ST IG ATION Special Thanks to our Sponsors:
Chadwell Supply | Diane’s Painting | L.I.C.R.A.-Nashville | Pavecoat, LLC Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $50 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.
M A I N T E N A N CE NE WS
Cecil, Oakwell Farms; Tony, Bailey’s Wrecker Service; Joe, Velocity in the Gulch
Sammy, Burning Tree; Joe, Quality Tree Surgery, Turf & Landscape Maintenance; Steve, Oakwell Farms
20
GNAA NEWS & E V EN TS
AU GUST MEET IN G H IG H LIG H TS
Jim, HVAC Techline; Robert, Jackson Grove
Debbie, Reliable Roofing, Construction & Repair Service, Inc.; Sandra, Hickory Creek
Chris, Brentwood Station; Dave, Langley & Taylor Pool Corporation
Bob, Hermitage House; Rusty, Meadowood Village
David, Andy & Eric, Valspar; Ron, Biltmore Place
N EW M E M B E R S MANAGEMENT COMPANIES Division Street Land Partners, LLC Travis J. Kelty PO Box 1402 Brentwood, TN 37024 615-330-0749 FAX 615-807-3286 traviskelty@yahoo.com Sterling Realty Management, Inc. Shefali Contractor Two Ravinia Dr., Suite 160 Atlanta, GA 30346 770-390-7400 FAX 770-390-7418 lee.hooper@sterlingtr.com APARTMENT COMMUNITIES Cameron at Franklin Emmie Bertelkamp 6300 Tower Cir. Franklin, TN 37067 328 apartment homes 615-778-9555 FAX 615-778-9553 pm.cameron@riverstoneres.com Riverstone Residential Cobblestone Corners Gina Lardon 501 Ben Allen Rd. Nashville, TN 37216 96 apartment homes 512-637-1689 gina@sandalwoodmgt.com Sandalwood Management
Access Gate Systems Gary Smith 9691 Franklin Rd. Murfreesboro, TN 37128 615-890-5113 FAX 615-867-1118 gsmith12@bellsouth.net Hand rails, fence, pool gates & access card magnetic locks gate, gate operator, access control, overhead doors CallMaX Kelly Quattlebaun 1350 Wooten Lake Rd. NW, Suite 304 Kennesaw, GA 30144 866-301-6420 FAX 770-919-0718 kellyq@callmax.us Answering service & call tracking Cross Driven Construction Marty Sexton & Frank Omiyale 1558 C Brinkley Brunch Rd. Hendersonville, TN 37075 615-451-3982 FAX 615-206-6903
brandon@crossdrivenconstruction.com
Roofing, home remodeling, home maintenance, water & fire restoration
Dynamark Graphics Lisa Baldwin 486 Cave Rd. Nashville, TN 37210 615-921-9397 FAX 615-872-2072 lbaldwin@dggink.com Signs, posters & printing Megawatt Communications, LLC Jack Cathey 1303 N. Ellington Pkwy. Lewisburg, TN 37091 931-359-4321 jack@jackcathey.com DirecTV, high-speed internet & phone services Pest Control Solutions (PCS Group) Steve Smiley 1305 Tarrywood Ln. Nashville, TN 37217 615-533-9200 stevesmileybugbuster@yahoo.com Pest control, termite, moisture control, wild life exclusion, insulation
Quality Exteriors Ryan Leach 9068 Franklin Rd. Murfreesboro, TN 37128 615-681-7099 FAX 615-216-5851 ryan@qualityexteriors.com Roofing, gutters & exterior renovations Trible’s, Inc. Fred Newman 2603 Cruzen St. Nashville, TN 37211 615-761-5660 FAX 865-525-9363 fnewman@tribles.com Appliances, appliance parts, HVAC & plumbing Wall Designs, LLC 1924 Saddleback Dr. Goodlettsville, TN 37072 615-876-0235 Painting & drywall repair
NE W ME MB ER CON N ECTI ON BREA KFA ST
ASSOCIATES A-1 Concrete Leveling, LLC Josh Reinoehl 3444 Howard Bridge Rd. Columbia, TN 38401 615-955-0727 info@a1-nashville.com Concrete leveling, concrete grinding, concrete removal & replacement
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Are you in need of a REPLACEMENT while your leasing agent is on vacation?
Moments With May
Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
APARTMENT STAFFING C A N
H E L P
Y O U
We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed
399-4747
fax 399-0888
Monday-Friday 9-6 VI DOZIER, Owner/Operator
CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation w w w. r e l i a b l e r o o f i n g . n e t
“I’ll never understand people. They’ll spend hundreds of dollars to have thick, lustrous hair, but let them find a single strand on a bar of soap and they lose their freakin’ mind!”
MANAGEMENT
Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies
MAINTENANCE
Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity
CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts!
Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042
399 Haywood Lane Nashville, TN 37211
Eddie M. Patterson, Owner 22
GNAA NEWS & EV EN TS
PROGRAMS
Swim Lessons Swim Team Neighborhood Parties
CHEMICALS
Offering the Best Chemicals To Keep Your Pool Safe & Sanitary
615.244.9008
www.LangleyAndTaylor.com
PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380
Two International Plaza, Suite 201 Nashville, TN 37217 615-365-3047 • 615-365-3571 www.nashvilleaptasn.org
GNAA Election Night & costume party
Thursday, October 16, 2014
6:00 - 9:00 p.m.
Anthem, 125 12th Avenue North, Nashville, Tennessee 37203
Come Dressed in
Your Royal Regalia 0r Scariest Costume! Prizes Awarded for: • Best Costume • Funniest Costume • Greatest Group Costume • Most Original Costume • Scariest Costume FOOD, FUN & MUSIC! Cast Your Vote for the 2015 Board of Directors! Cost: $30 per person (dinner included) Thank You Sponsors! Bailey’s Wrecker Service • CORT • Ferguson Facilities Supply • L.I.C.R.A.- Nashville Quality Exteriors • Reliable Roofing, Construction & Repair Service RESERVATIONS ARE REQUIRED. Space is limited.
Call (615) 365-3047 for more information or register at www.nashvilleaptasn.org.