May 2016 News & Events by Greater Nashville Apartment Association

2016 Board of Directors

GNAA News & Events / May 2016

Chairman-Elect Lisa Swick, CAPS Vice-Chairman Andrew Klahn, CAM, CAPS, NALP, HCCP Secretary/Treasurer Stephanie Burns, CAPS, CAM, NALP Immediate Past Chairman Stacy Molen, CAM Managers Representative Abby Wittenmeier Maintenance Representative John Johnson, CAMT, CPO Associates Representative Lacey Smithson, NALP Management Directors Anne Adams, CAM, NALP Kitty Barry Brigitte Byron, CAM Jo Anne Corbitt, CPM® Tracey Crowe Lisa Julien, CAM, CAPS, ARM Bret Marchbanks, CAM Stacey Sparkman, CAM Zac Ward Tammy Williams Maintenance Directors Rusty Guilliams, CAMT II, CPO Diane Mason, CAMT, CPO Associate Directors Jack Abernathy, CAS Jill Carpenter, CAS Amy Leonard, CAS Jennifer McCoy Dwayne Rawls, CAS MDHA Representative Norman Deep Legal Advisor Wes Hall

contents

Chairman Diana English, CAM, ARM

President Diane Carter Director of Communications & Marketing Jenna W. Willis Director of Education & Events Daniel Sircy Finance Connie Morris Membership Development & Sales Ginny Johnson

Features 4

Feature Article

At Your Service: The GNAA Team

It’s the Law New HUD Guidance on the Use of Criminal Records Tennessee Apartment Association The State Legislative Horizon Community Insight Curb Appeal Tips for Spring Management Are You Burning Out Your Best Employees?

Association News 5

2016 Diamond Awards Registration

Showcase Your Community

2016 Trade Show Registration Band Together Educational Opportunities Invest In Your Future Calendar Something Special Noted on the Calendar Managers Luncheon Dress for Success and Personal Branding Associates News April Meeting Highlights Maintenance Luncheon Gangs and Drugs: Know What to Look For New Members Welcome! Go-Getters 1st Quarter The Pulse Highlights of National Apartment Day

Statistics & Administrative Bobbi Turner, ARM Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM Kirby Davis Faye Ellis, CPM® Andy Gass, ARM Barbara Haynes Shelley James, CAPS Tammy Lee, CAM Chari Lewis, CPM® Linda Mason, CAPS Nancy Morris, ARM Linda Page, CPM®, ARM Judy Rose, CPM® Rita Wilkinson, CPM®, ARM Joyce Wolfe, ARM

About The Cover Our New Look! Cover sponsored by

Feature Article

At Your Service The GNAA Team

GNAA and its members are fortunate to have a well-balanced team to assist in carrying out the goals and objectives set in motion by the board of directors. Each staff member brings a valuable and unique skill set to the organization along with a willingness to contribute to the success of the association. Meet the GNAA office team: Diane Carter currently serves as President and has been with the association since December of 1990. Her main responsibilities include the overall management of the Greater Nashville and Tennessee Apartment Association. She is also in charge of the oversight of all financial and budgetary items while also implementing the policies and goals as set by the Board of Directors. Outside of work, she loves spending time with her beautiful grandchildren, Madison and Mason. “I always enjoy the opportunity to work on a new project and serving the members of the GNAA to the best of my ability,” Diane shares when asked about what she loves about her role. Jenna W. Willis, Director of Communications and Marketing for the Greater Nashville Apartment Association and the Tennessee Apartment Association, first started with GNAA in May 2001. She is responsible for the marketing, promotion and communication of both the GNAA and TAA’s events and information. She maintains the organizations’ websites and social media along with publishing News & Events and the E-newsletter. She also monitors and notifies the membership of both organizations about legislation in the Tennessee General Assembly and in the Nashville Metropolitan Council, which could impact the multi-family housing industry. Jenna enjoys singing, writing, camping and hiking, volunteering and spending time with her two children. Jenna says about work, “I enjoy creating new campaigns and marketing materials for the organizations’ events. I especially enjoy working with our mem-

4 GNAA

bers and getting to know them. There are many members I call long-time friends. I value those relationships and look forward to the potential new relationships these organizations offer its members.” Connie Morris has transitioned to the Finance Coordinator for the association and handles the accounts payable and receivable. She has been a part of the team since March 2008 in several capacities. She also serves as the staff liaison on the Beautification/Awards committee and Community Service committee. Connie likes to spend her days off with her family (parents, siblings, grandchildren, nieces and nephews), all located within a 50-mile radius. She also enjoys time with her boyfriend riding the Harley, relaxing on the pontoon or at the race track. She shares, “Working at GNAA ensures that you never have a dull moment. There are a variety of personalities and tasks awaiting you at every turn! My time at GNAA, without a doubt, has been one of my most enjoyable careers during my many years of employment, and I look forward to many more years of fun and excitement to come. GNAA: It’s not just a job; it’s an adventure!” Daniel Sircy is the Director of Education and Events and he started with GNAA in February 2013. He plans and organizes the various education events throughout the year so that each member can continue in his/her professional development. Daniel schedules the monthly meetings for associates, managers and maintenance members. He also works with the committees to see that all annual events are planned and efficiently carried out. Away from the office, Daniel recently celebrated the tenth anniversary with his partner and they enjoy relaxing at the pool and lake as well as travelling. They love animals and have four fur babies, the oldest being a 15-year-old and the youngest being a 3-year-old. When asked what he enjoys

about work he states, “I truly enjoy everything about my role here at GNAA. I love to see and help members further their education and grow within the Multi-Family Housing Industry. However, planning and watching all the events come to fruition is probably the most gratifying portion of my role here. To see everything come together after all the hard work that has been put in by so many is an amazing feeling of accomplishment.” Ginny Johnson was hired in January 2015 and is in charge of Membership Development and Sales. In this capacity she works directly with new members to tailor a path for success through the many opportunities the association offers. She serves as the contact person for sponsorship, advertising and special event sales along with serving as the staff liaison on the Community Service and Membership committees. Ginny enjoys the outdoors – hiking, camping and sports – with her husband and two girls when she is away from work. Ginny shares about her work, “I love meeting new people and helping them take advantage of all the benefits that GNAA has to offer. I am happy to help each individual member find the right path regardless of size to help them promote their business.”

Bobbi Turner, ARM®, the newest team member, is the Statistics Coordinator. She is responsible for coordinating the collection of quarterly occupancy for all participating communities and preparing both the annual Market Survey publication and quarterly updates. She also researches and tracks, with the assistance of the Statistics Committee, all phases of the multi-family market. Bobbi enjoys volunteering in the Cheatham County community and is a Tennessee Master Gardener. She and her husband of nearly 30 years have three grown children and also run a retirement home for dogs. “It is so exciting to watch all the construction and proposed construction as the market grows. Communicating with all the property managers and onsite staff makes this collection process really fun. Getting to know the members of our committee and see all the professionalism exhibited by our wonderful committee chair, Mary Bradley, is one of the very best parts of this position. The varied pace and focus on a weekly/daily basis results in every day just flying by. It is so satisfying to be part of a cohesive team,” Bobbi says about her role.

2016 Diamond Awards Showcase Your Community! Enter the GNAA Diamond Beautification Awards Contest. Awards will be presented at the Greater Nashville Apartment Association Awards & Installation Banquet on November 19, 2016.

One winner will be awarded for each category below:

Community Beautification: Overall community appearance Flowers: Design, suitability to site Clubhouse: Overall design, layout, furnishings & amenities Maintenance Shop: Organization and safety 1st, 2nd & 3rd place will be awarded for these categorifes:

Best Pool: Overall swimming pool appearance Best Model: Best design and decoration

Judgin g weeks Dates: Last of Jun 2 2 wee e and 1st ks of J uly

** ENTER FOR GARDEN OR MID/HIGH RISE IN EACH CATEGORY. ** Cost: $75 separate entry fee or $300 to register for all categories. Enter online at www.NashvilleAptAsn.org.

GNAA 5

It’s the Law

New HUD Guidance on the Use of Criminal Records On April 4, 2016, the U.S. Department of Housing and Urban Development released new guidance on the use of criminal records by providers of housing and real estate-related transactions. This guidance applies regardless of whether or not the property receives federal funds. To be clear, criminal history is a not a protected characteristic under the Fair Housing Act. However, blanket policies that prohibit everyone with a criminal arrest or conviction from qualifying for housing may cause a disparate impact on certain racial groups. The guidance begins with discussing how African American and Hispanic men are arrested and incarcerated at rates disproportionate to their share of the general population. Consequently, according to the guidance, using criminal-based barriers to housing are likely to have a disproportionate impact on minority home seekers. According to their statistics, across all age groups, the imprisonment rates for African American males is almost six times greater than for white males, and for Hispanic males it is over twice that for non-Hispanic white males. The guidance goes on to discuss the way a disparate impact case is considered by a court. After HUD or a resident’s attorney decides the statistics show your criminal conviction policy discriminates against applicants and/or residents, the housing provider is given the opportunity to show the policy/practice is necessary to achieve a substantial, legitimate interest – i.e. the safety of the property. However, this analysis cannot be based on hypothetical or speculative situations. A housing provider must be able to prove through reliable evidence that its policy or practice of making housing decisions based on criminal history actually assists in protecting resident safety and/or the property. Allegations based on generalities or thoughts that any individual with an arrest or conviction poses a greater risk than any individual without an arrest or conviction are not sufficient to satisfy the housing provider’s burden. Specifically, the guidance states that if a housing provider is considering an applicant’s or resident’s arrest – without a conviction – they will not satisfy their burden of showing that their policy or practice is necessary to achieve the goal of a safe prop-

6 GNAA

erty. Just because someone has been arrested does not mean they engaged in unlawful conduct. Further, any housing provider that has a blanket policy that prohibits everyone with any conviction record from qualifying for housing will also fail to meet their burden of showing that their policy or practice is necessary to meet the goal of a safe property. According to the guidance, a housing provider must have a policy that distinguishes between criminal conduct that demonstrates a risk to the resident safety and/or property and criminal activity that does not demonstrate a risk. Policies should take into account the nature and severity of a conviction, the amount of time that has passed since the criminal conduct, the age of the individual at the time, evidence of rehabilitation, tenant history and any other mitigating circumstances. If the housing provider can show the policy is necessary, the burden will shift back to HUD or the resident’s attorney to show there was a better, less discriminatory alternative to achieve the goal of a safe community. The statutory exemption from the Fair Housing Act still applies. Specifically, the fair housing act does not prohibit a housing provider from refusing to rent to someone who has been convicted of the manufacture or distribution of a controlled substance. The guidance reminds us that the exemption does not apply for those who have only been arrested for the same crimes. Finally, the guidance reminds all housing providers that polices must be applied consistently – a task that now seems impossible.

by Angelita Fisher, Attorney at Law King & Ballow

Tennessee Apartment Association

The State Legislative Horizon In one of the final moves of the 2016 legislative session, Tennessee lawmakers worked overtime to finalize the state’s spending plans of nearly $35 billion, beginning the 2016-2017 fiscal year which begins July 1. Passing a balanced budget is the chief responsibility of the General Assembly. Much of their time during the legislative session is spent debating budget items, appropriation amendments, and proposed bills affecting the budget. This year, Governor Haslam’s priorities that were announced in his State of the State address earlier this year remained funded and intact. Additionally, Speaker Harwell announced the formation of a task force that would review Tennessee healthcare policy and the efficiency and accessibility of TennCare. Dubbed the “3-Star Healthy Project,” Harwell’s task force is a result of Harwell’s collaboration with experts at the Vanderbilt University School of Medicine, whom she consulted after the failure of Insure TN. The task force will examine possible conservative approaches towards resolving the insurance gap, and will work towards coming up with more detailed initiatives. April 7 was the filing deadline for nominating petitions for those candidates seeking to run for the State House of Representatives and for the State Senate. State Representatives serve a two-year term and are up for re-election every election cycle. State Senators serve a four-year term and alternate election cycles. This year, Senators representing even districts are up for reelection. Several incumbents in both chambers will be challenged in

both the primary election and the general election. At the local level, Mayor Megan Barry recently made the following important announcement: The operating budget for fiscal year 2016-2017 will include a one-time contribution of $10 million to the Barnes Fund as a way to boost affordable housing in Nashville. The contribution will be formally outlined in her budget and will come from Metro’s general fund. Combined with the current balance of $1 million and the projected $5 million from the sale of the old convention center, the total balance of the Barnes Fund will be $16 million beginning July 1 – by far the highest it has ever been. Her administration also launched an effort to more aggressively target vacant properties owned by Metro government for new affordable housing projects. The Mayor stated a priority of her administration is to increase housing options for existing and future residents as quickly as possible. She went on to comment that this type of goal can only be met with a partnership and collaboration between public, private, and non-profit groups, and that her commitment of Metro dollars to the Barnes Fund will maximize these partnerships to acquire, build, and rehab housing. She addressed the inclusionary zoning ordinance and emphasized that her approach will be incentivebased and address what works economically and what developers need to make to ensure that there is safe, quality affordable housing.

By Catie Lane Bailey, TAA Lobbyist Miller & Martin, PLLC, Attorneys at Law

GNAA 7

Community Insight

Curb Appeal Tips for Spring Within seven seconds, we generally know if we like something or not, at least when it comes to first impressions. When it comes to your community, curb appeal can really set you apart from the competition in a special way and it attracts prospects as they are driving by your community. A community with great or outstanding curb appeal will fare better than one with little to no curb appeal. Making things seasonally appropriate is always a stellar way to ensure you stand out. Here are several of our best simple and inexpensive community curb appeal tips for this spring:

Lighting – Conduct a nighttime light check and replace burnedout lightbulbs. Lighting should be bright and inviting and light up all the areas you wish to highlight. Your signage in particular should be well lit. It will allow those passing by to notice your community name first and connect it with your community’s look and landscaping.

Plants – Spring is a time of rebirth, so plant some new colorful flowers and hedges. Pull out or cut down any dead plants or trees. Add flower pots or replace the old crumbly ones and add color to the entrance of your office and clubhouse. No need to spend a lot; a few pops of color will go a long way. Use the colors of the season and embrace the pinks and purples to make your community stand out in a totally festive and spring sort of way.

Use the natural laws of attraction to increase your traffic and rentals. You want to show the world that your community is well put together and well taken care of.

Parking Lots – Freshen your parking lots by repainting the curbs and parking spaces if needed. Patch any pot holes left over from winter weather.

Grass – Beautiful new flowers won’t look good against a backdrop of a brown or dead grass lawn. Check your watering schedule, rake up sticks and leaves that fell during the winter, reseed bare areas of the lawn, and green up the background. Set up a gorgeous snapshot of what life is really like within your community. Building Exteriors – Refresh your building exteriors. Sweep away the cobwebs. Touch up paint or power wash any unsightly areas of the community. Freshen things up without being too time- or resource-consuming.

by Elaine Simpson, Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist

8 GNAA

2016 Trade Show July 7 5:00 PM - 8:00 PM TH

Gaylord Opryland Resort & Convention Center Ryman Exhibitor Hall SPECIAL THANKS TO OU OUR R SPONSORS GOLD SPONSORS

CLEAN QUIK CARPET SERVICE FERGUSON FACILITIES SUPPLY LAW OFFICE OF HALL & ASSOCIATES L.I.C.R.A. - NASHVILLE WINDSOR REDEVELOPMENT CORPORATION

FOOD SPONSOR

NUVELDY’S CLEANING SERVICE

OFFICIAL BAG SPONSOR COMCAST

$765 SINGLE BOOTH $1,430 DOUBLE BOOTH $2,500 QUAD BOOTH

INCLUDES: BOOTH SIGN, DRAPED TABLE & TWO CHAIRS

ICE CREAM SPONSOR FOR RENT MEDIA SOLUTIONS

TRANSPORTATION SPONSOR AVAILABLE* $1500

*SPONSORSHIPS INCLUDE: COMPANY NAME ON ALL TRADE SHOW PROMOTIONAL MATERIAL, COMPANY REPRESENTATIVE ON THE COVER OF NEWS & EVENTS, COMPANY NAME & WEBSITE ON GNAA WEBSITE PLUS SIGNAGE AT THE EVENT.

TRADE SHOW BOOTH REGISTRATION

There will be no competitive company or category lockouts on any event.

SHOW YOUR COMPANY SPIRIT! Create the best booth in one of the categories below and win!

AWARDS

No Refunds or Cancellations Permitted

Company Name Phone

Attendee Name / Title

Best Use of Theme Best Product Display Most Interactive Best Dressed Will be given at the 2016 GNAA Awards & Installation Banquet November 21st!

Registration: Fax to 615.365.3571 or email to info@nashvilleaptasn.org

Attendee Name / Title Attendee Name / Title Authorized by *Exhibitor Agreement must also be completed Requested Booth 1st Choice # Size & Location

Date

2nd Choice #

Phone #

3rd Choice #

Booth locations are not guaranteed. Contact the GNAA office if you need assistance. Greater Nashville Apartment Association  2 International Plaza, Suite 201  Nashville, TN 37217 www.nashvilleaptasn.org  Phone 615.365.3047  Fax 615.365.3571

Management

Are You Burning Out Your Best Employees? In the unlikely event you haven’t noticed, the world is full of two types of people: Those who get things done early and those who put things off until the last minute. Those who get things done early prefer structure, deadlines and plenty of breathing room to finish assignments. Their mantra is, “Once it’s off my plate, I can relax.” Those who procrastinate require time to passively ponder the assignment and gather information, prefer freedom in exercising how and when they approach tasks, and need the adrenaline rush that accompanies an approaching deadline. Their mantra is, “Relax, the deadline isn’t here yet.” Managing those who get things done early is a dream. You give them a job and it gets completed in a timely manner. Unfortunately, leaders often end up overloading star employees who can’t bear to have unfinished projects and who run themselves ragged to finish jobs only to be assigned additional tasks. “If you want something done, give it to a busy person,” is the adage of most business owners and managers. Wonderful for the business and the manager, but not so great for the dependable employee burdened with one more task. In addition to not being fun or fair, it’s demotivating to be repeatedly asked to pick up other people’s slack. What your persistent, get ’er-done-or-die-trying employees desperately need is protection from you, other employees and even themselves. As a wise leader, knowing they will sacrifice and suffer rather than be late or fail to follow through, you’ll want to keep tabs on their workload and how they are holding up. High performers who keep getting assigned additional jobs are at huge risk for burnout. Once that happens, they either quit, find a different job, or take their heart out of the workplace. At a bare minimum they’ll start doing “an honest day’s work for an honest day’s pay,” nothing more. All it takes for your Rock Stars and Steady Eddies to soar under your leadership is for you to protect them. Do this by monitoring

10 GNAA

their workload, dividing up assignments so everyone is sharing the load, and giving them a bit of breathing space before dumping another task on them. I can almost hear you panic at the thought of spreading out the workload, particularly to employees who procrastinate, turn things in late and always have a good excuse. While panic isn’t necessary, you will need to manage and train your Last Minute Lucys and Larrys to meet deadlines. While they might not like it, procrastinators need you to set and hold appropriate deadlines and work boundaries. Without them, they will drop the ball and needlessly cause extreme frustration and stress. It’s helpful to understand that procrastinators actually need the adrenaline that accompanies a deadline. Deadlines propel them to work smarter, faster and more effectively. Deadlines kick in their creative juices. Working on deadline is their preferred and most effective work mode. Here are seven tips for bringing out the best in your procrastination-prone employees: continued on p. 15

by Dr. Sherene McHenry, Occupancy Solutions

educational opportunities Space is limited | Register for all courses online at www.nashvilleaptasn.org. Payment is due by course date. | No Cancellations | No Refunds

To register for these courses and more, go to www.nashvilleaptasn.org.

Kiss the Frog! A Breakfast Bites Seminar June 7, 2016

GNAA Training Room • 9:00 a.m.

Presented by: Lisa Swick, CAPS, Bell Partners

HVAC HandsOn Training

Refrigerant Charging & Troubleshooting June 28, 2016

GNAA Training Room • 9:00 a.m.

HVAC Certification Course

Presented by: Jim Fox, HVAC Techline

Cost: $50

July 19, 2016

GNAA Training Room • 9:00 a.m.

Presented by: Phillip Waynick Cost: $135

Cost: $129

multifamily executive council

JoAnne, Colliers International; Jackson, Downey Management Company; Diana, HND Management; Charlie, Continental Property Management

Kirby, Freeman Webb Companies; Charlie, Continental Property Management

Brad, Ryan & Tré, Summit Property Restoration

Tammy, Elmington Property Management; Nancy, Freeman Webb Companies

Catie, Miller & Martin; Wes, Law Office of Hall & Associates

GNAA 11

general membership m

meeting

Restoring Nashvilleâ&#x20AC;&#x2122;s Multifamily One Community at a Time 655 N. Main Street Goodlettsville, TN 37072 phone 615.873.4631 â&#x20AC;˘ fax 615.873.4634 ryan@summitpropertyrestoration.com

MORE LEADS. MORE LEASES. RIGHT FROM THE START.

PARTNER WITH CORT AND START WORKING SMARTER. Whether filling vacancies or setting up furnished units, CORT sets you apart from the competition. We offer a number of ways to help you reach the right renters and ultimately retain them longer. Call us today at 615.834.6040 to see how we can help you rent more apartments.

CHRIS CURLES Account Representative Chris.Curles@cort.com

LACEY SMITHSON Account Representative Lacey.Smithson@cort.com

cort.com

ÂŠ2015 CORT. A Berkshire Hathaway Company.

sunday

monday

tuesday wednesday thursday

HVAC Certification Course* 9am - 5pm

Education Committee*

friday

saturday

News & Events Committee*

9am

Maintenance Committee* 10am

Mothers Day

Managers Luncheon*

may

12pm

Board of Directors Meeting* 9am

Banquet Committee*

9am

Awards Committee* 10am

Maintenance Luncheon

Board of Directors Strategic Planning Day

GNAA Golf Tournament

Hermitage Golf Course 6:30am

Hermitage House, 12pm

Communications Committee* 9am

Statistics Committee*

8:45am

10am

Location TBA 12pm

Memorial Day GNAA OFFICE CLOSED

9am

Trade Show Committee*

MEC Meeting

Apartment Tour Committee*

*at GNAA office

14 GNAA

Management, cont. from p. 10 1. Set clear deadlines. 2. Ask for their commitment to meet the deadline. 3. Ask when they would like for you to check their progress. 4. With clearly outlined expectations, allow great freedom to determine how and when they approach the task. 5. Refrain from doing it yourself or reassigning a task before the deadline. 6. Hold them accountable for missing deadlines by letting them know the physical, financial and emotional cost of their actions. If this doesn’t bring about desired results, set consequences. No matter how brilliant or charming, if they can’t meet deadlines, they aren’t a good fit for your company. 7. Lastly, recognize the immeasurable gift they bring your company by being able to nimbly respond to anything that gets thrown at them. You need and want them on your team. While boundaries and deadlines are your best friends as a manager, remember to refrain from rewarding your persistent rock stars with yet another job. Effectively manage both types of employees and you’ll set yourself and everyone else up for longterm success. Leadership IQ expert for Occupancy Solutions, Dr. Sherene McHenry, works with organizations that want to enhance effectiveness, increase employee engagement, and raise productivity. Give them a call to learn how Sherene can empower your organization or help make your next event so memorable they’ll be talking about it for years to come. Call 800-8650948 or visit www.occupancysolutions.com for more information.

GNAA 15

managers luncheon

Dress for Success & Personal Branding Wednesday, May 11 | 12:00pm GNAA Education Facility Two International Plaza, Suite 201 | Nashville, TN 37217 Presented By:

Chari Lewis, CPM, CEO, Evergreen Real Estate

Special Thanks To Our Sponsors: Landscape Workshop Leaders Moving and Storage P.E.S.T., Inc. Real Floors RiteRug Summit Property Restoration

Law Office

Hall & Associates 223 Madison Street • Suite 212 Madison, TN 37115

615.868.4101 Fa x 6 1 5 . 8 6 8 . 3 8 9 3

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org. Non-sponsoring Associate members will be required to pay $35 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed $35 to your account.

LandlordAdvocate®

managers news

april meeting highlights

Lauren, Brentwood Downs; Sharon, Verandas at Sam Ridley; Jamie, Avondale at Kennesaw Farms

Stephanie, NTS Development Co.; Lisa, Bell Partners

Jay, Retreat at Dry Creek; David, My Town Movers

16 GNAA

Donnie, Creekstone; Pat, CertaPro

Jamie, Avondale at Kennesaw Farms; Jeff, Reliable Roofing

Scott, Koorsen Fire & Security; Tabitha, Ridge at Green Haven

Gia, The Sycamores; Tré, Summit Property Restoration

Michael, Pedcor Homes; Mac, Langley & Taylor Pool Corp.

Carole, RentPath; Diana, HND Realty

associates news

april meeting highlights

Jill, CSC Service Works; Debbie, Reliable Roofing; Lacey, CORT

Stacy, NTS Development Co.; Penny, Penny Rawls Photography; Stephanie, NTS Development Co.

Greg, Zippy Shell; Jason, Green Village Recycling

Aaron & Beau, Gardens of Babylon

Rip, Brown’s Florist; Jo, DataOne; Sewell, Grif ’s Sealcoating & Striping

Brandon & Scott, Artisent Floors; J.D., Multi Family Cable & Internet

Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation w w w. r e l i a b l e r o o f i n g . n e t

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed

399-4747

fax 399-0888

Monday-Friday 9-6 DEE HARDING Owner

Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042

399 Haywood Lane Nashville, TN 37211

Eddie M. Patterson, Owner

GNAA 17

maintenance luncheon

Gangs & Drugs: Know What to Look For Wednesday, May 18 | 12:00pm Hermitage House Smorgasbord 3131 Lebanon Road | Hermitage, TN 37076 | 615.883.9525 Presented By

Det. Erick Brockman, Narcotics Unit/SWAT Team, Lebanon Police Dept.

Special Thanks To Our Sponsors: Green Ventures HGCO Resources L.I.C.R.A.-Nashville Pro-Spec Refinishing ServPro of Northwest Davidson County Trane Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org. Non-sponsoring Associate members will be required to pay $35 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed $35 to your account.

s in Expert and bs bathtu ops rt e t n cou ation r o t res

772.3234 getagrip.com

615

3 year warranty

24/48 Service

Before you get going on your remodel, Get A Grip. Call us today!

maintenance news

april meeting highlights

Mike, Drain Guy; William, Avalon of Hermitage

Diana, Falls at Mill Creek; Mac, Langley & Taylor Pool Corporation

18 GNAA

Dave, Get A Grip; Randy, Royal Arms

Krystle, Real Floors; Maurice, Parc at MetroCenter

Jim, HVAC Techline; Josh, Deerfield at Providence

Alberto, Real Floors; Chris, Summerfield Place

Rickey, Nashboro Village

Jeff, Reliable Roofing; Reggie, Residences at Stonebrook

new members Apartment Communities Arium Parkside Ashley Yeager 261 Veterans Pkwy. Murfreesboro, TN 37128 615-848-1022 FAX 615-848-7044 278 apartment homes pm.aps@carrollmg.com Carroll Management Group Referred by: State Lease Program The Carillon Regina Garringer 1001 4th Ave. Nashville, TN 37219 615-742-7433 FAX 615-742-7455 306 Apartment Homes reginagarringer2014@comcast.net Embrey Management Services Referred by: Rachel Roberts, The Artessa Peyton Stakes Anne Adams 1401 3rd Ave. N. Nashville, TN 37208 470-419-5258 249 Apartment Homes amadams@matrixresidential.com Matrix Residential Referred by: Anne Adams, Matrix Residential Richland Hills Felicia Wilson, Manager 5800 Maudina Dr. Nashville, TN 37209 615-356-0809 FAX 615-356-6274 201 Apartment Homes richlandhills@pkmanagement.com PK Management, LLC Referred by: State Lease Program

The Village at Elam Farms David E. Music 2945 Elam Farms Murfreesboro, TN 37127 615-556-8090 144 Apartment Homes

Impact Construction Services, Trane Inc. Elena Lightfoot Rick Sandoval 1654 Elm Hill Pk. 1769 Claybrook Park Cir. Nashville, TN 37210 Brentwood, TN 37027 717-609-7947 615-485-6990 elena.lightfoot@iroc.com manager@thevillageatelamfarms.com rsandoval.impactcs@gmail.com Heating & cooling equipment MMC Properties General contractor, Referred by: Lindsey Prince, Referred by: Management renovations, paint, drywall, Edge Midtown Company is a Member gutters, siding, roofing Referred by: Kathi Price, Landings of Brentwood Associates Artisent Floors Scott Grisham 215 Space Park S. Nashville, TN 37211 615-545-8548 FAX 615-523-2821 sgrisham@artisentfloors.com 1st Quarter Carpet & vinyl sales & installation Anne Adams, Matrix Residential...................................................... 3 Heather Booher, Colonial Grand...................................................... 1 eConserve, LLC Brigitte Byron, Brookside Properties............................................... 1 Yoshina Glenn 5252 Westchester, Suite 270 Jason Distefano, Green Village Recycling........................................ 1 Houston, TX 77005 Regina Garringer, The Artessa......................................................... 1 713-662-3220 Valerie Hirsbrunner, BG Staffing..................................................... 2 FAX 713-662-3392 Tommy Holt, Bellascapes................................................................... 1 yoshina@econservicellc.com Shared savings water Andy King, Restorations By Roof Roof............................................ 3 conservation, free analysis Marisa Macri, MM Promotions........................................................ 1 Referred by: Website Nancy Morris, Freeman Webb........................................................... 1 HGCO Resources Lloyd Owen, Bug Solutions................................................................ 2 Eric Gladkowski Kathi Price, Landings of Brentwood................................................. 1 629 Tybarber Ave. Lindsey Prince, Edge Midtown......................................................... 1 Murfreesboro, TN 37129 615-900-1408 Dwayne Rawls, Wheeler..................................................................... 1 eric@hgcoresources.com Angela Westmoreland, Angieâ&#x20AC;&#x2122;s Cleaning......................................... 1 tommy@hgcoresources.com John Whitaker, Hermitage Lighting................................................. 1 Resource contracting Referred by: Tommy Holt, Bellascapes

go-getters

Stacks on Main Anne Adams 535 Main St. Nashville, TN 37206 470-419-5258 268 Apartment Homes amadams@matrixresidential.com Matrix Residential Referred By: Anne Adams, Matrix Residential

GNAA 19

2016 Education Conference

educate inspire motivate August 11, 2016

Omni Nashville Hotel 250 Fifth Avenue South Nashville, TN 37203 Registration 8:30 a.m. $229.00 per person

Coffee Break and Lunch Included 5 Continuing Education Credits

Register now at www.NashvilleAptAsn.org. phone: 615-365-3047 fax: 615-365-3571 Greater Nashville Apartment Association, Inc., 2 International Plaza, Suite 201, Nashville, TN 37217

20 GNAA

emergency relief MANAGEMENT

Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies

MAINTENANCE

Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity

CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts! PROGRAMS

Swim Lessons Swim Team Neighborhood Parties

CHEMICALS

Offering the Best Chemicals To Keep Your Pool Safe & Sanitary

615.244.9008

Members of the GNAA Community Service Committee presented gift cards for residents affected by the fire at The Sycamores. Funds from the Emergency Relief Program were available thanks to the generous donations of our members!

#gnaaERP

www.LangleyAndTaylor.com

GNAA 21

the

pulse

National Apartment Day

Thank you to CORT and Sharp, Robbins & Popwell, LLC for being national sponsors of the National Apartment Housing Day! 22 GNAA

Proudly Serving the USA!

Serving The Multi-Family Industry Nationwide

1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.

Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service

ONE CALL DOES IT ALL!

PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

NASHVILLE . . . a company for all your property needs.

FULL SERVICE RESTORATION COMPANY Fire • Water • Wind Smoke Damage • Mold Remediation Bio-Hazard Waste Clean up/Disposal as well as Turn Key Services for your everyday needs.

3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217

(615) 360-0079