July 2016 News & Events by Greater Nashville Apartment Association

2016 Board of Directors

GNAA News & Events / July 2016

Chairman-Elect Lisa Swick, CAPS Vice-Chairman Andrew Klahn, CAM, CAPS, NALP, HCCP Secretary/Treasurer Stephanie Burns, CAPS, CAM, NALP Immediate Past Chairman Stacy Molen, CAM Managers Representative Abby Wittenmeier Maintenance Representative John Johnson, CAMT, CPO Associates Representative Lacey Smithson, NALP Management Directors Anne Adams, CAM, NALP Kitty Barry Brigitte Byron, CAM Jo Anne Corbitt, CPM® Tracey Crowe Lisa Julien, CAM, CAPS, ARM Bret Marchbanks, CAM Stacey Sparkman, CAM Zac Ward Tammy Williams Maintenance Directors Rusty Guilliams, CAMT II, CPO Diane Mason, CAMT, CPO Associate Directors Jack Abernathy, CAS Jill Carpenter, CAS Amy Leonard, CAS Jennifer McCoy Dwayne Rawls, CAS MDHA Representative Norman Deep Legal Advisor Wes Hall

contents

Chairman Diana English, CAM, ARM

President Diane Carter Director of Communications & Marketing Jenna W. Willis Director of Education & Events Daniel Sircy Finance Connie Morris

Features 5

Feature Article

Plant, Cultivate and Harvest: Strategies for Success

Assistance Animal Policy Is Not Discriminatory On Its Face Tennessee Apartment Association Legislative Wrap-Up Market Update The Beat Goes On Lease Appeal Trending Amenities Sure to Wow Your Residents

Association News 4

2016 Trade Show Registration

Band Together

Membership Development & Sales Ginny Johnson

Statistics & Administrative Bobbi Turner, ARM

Active Past Chairmen Mary Bradley Brad Cather, CPM®, HCCP, SHCM Kirby Davis Faye Ellis, CPM® Andy Gass, ARM Barbara Haynes Shelley James, CAPS Tammy Lee, CAM Chari Lewis, CPM® Linda Mason, CAPS Nancy Morris, ARM Linda Page, CPM®, ARM Judy Rose, CPM® Rita Wilkinson, CPM®, ARM Joyce Wolfe, ARM

It’s the Law

About the Cover 2016 Trade Show Sponsors Cover photo by Penny Rawls Photography

2016 Apartment Tour Living It Up In the City TAA Business Exchange Register Today! 2016 Diamond Awards Nomination Form Nominate Someone Today! Educational Opportunities Invest In Your Future Calendar Something Special Noted on the Calendar Membership Mixer Summer Nights New Members Welcome! 2016 Awards & Installation Banquet Bowties & Pearls 2016 Education Conference Registration Educate, Inspire, Motivate Movers & Shakers David McMurray, JD Wright, Jason DiStefano

2016 Trade Show July 7 5:00 PM - 8:00 PM TH

Gaylord Opryland Resort & Convention Center Ryman Exhibitor Hall SPECIAL THANKS TO OU OUR R SPONSORS GOLD SPONSORS

CLEAN QUIK CARPET SERVICE FERGUSON FACILITIES SUPPLY LAW OFFICE OF HALL & ASSOCIATES WINDOWCITY,INC. WINDSOR REDEVELOPMENT CORPORATION

FOOD SPONSOR

NUVELDY’S CLEANING SERVICE

OFFICIAL BAG SPONSOR COMCAST

RSVP BY JULY 1ST

ICE CREAM SPONSOR

COMPLIMENTARY TO ALL MUTI-FAMILY PERSONNEL BRING YOUR BUSINESS CARDS FOR DRAWNINGS

FOR RENT MEDIA SOLUTIONS

TRANSPORTATION SPONSOR

ASSOCIATE MEMBERS MAY NOT ATTEND WITHOUT AN EXHIBITOR BOOTH ASSOCIATES WISHING TO EXHIBIT SHOULD CONTACT THE GNAA OFFICE TO SECURE BOOTH SPACE. SPACE IS LIMITED!

ZIPPY SHELL INC. MOVING & STORAGE

FREE, CONVENIENT PARKING

Complimentary parking in the pavilion parking lot. Attendees will be shuttled to the trade show entrance.

SHOW YOUR TEAM SPIRIT! Wear your Company Apparel and gather around the stage at the start of the show.

AWARDS Best Team Spirit Best Dressed Team Will be given at the 2016 GNAA Awards & Installation Banquet November 21st!

Registration: Fax to 615.365.3571

Reservations not cancelled within 3 days of the show will result in a $20 per person charge

Company / Property Name Phone

Attendee Name / Title Attendee Name / Title Attendee Name / Title Attendee Name / Title Attendee Name / Title Guest Name: $20 Each Authorized by

Date

Phone #

Greater Nashville Apartment Association  2 International Plaza, Suite 201  Nashville, TN 37217 www.gnaa.org  Phone 615.365.3047  Fax 615.365.3571

Feature Article

Plant, Cultivate and Harvest Strategies for Success How does your garden grow? Do you expect a bumper crop?

I love this time of year when my favorite vegetables are in season. It’s invigorating to me when I can go to the Farmer’s Market and see the baskets of peaches, ripe tomatoes, Silver Queen corn, field peas and such. You may be asking yourself, “Am I reading my industry magazine or the farm journal?” Wait, don’t think you’ve gone completely crazy; there are many correlations to building a successful business in our industry. It is the time of year for local trade shows, industry conferences and other special events. It is a time when we should be expecting a bumper crop, and I can’t think of a better time to be in the apartment business. Population growth, demographic shifts, generational preferences toward renting – particularly among Millennials and Baby Boomers – and a decrease in homeownership are trends fueling the apartment industry. To be a part of a trillion-dollar industry that houses over 27 million Americans and provides jobs to over 2.4 million professionals is fertile soil for success. This analogy stems from my childhood days growing up on a farm in south Georgia. Each fall, I watched my father burn off the fields, test the soil, fertilize and prepare for the planting season. Every day, he did something to move toward his goal. I remember how much fun it was to ride on the tractor and set the stakes for the tomato plants. Our hard work paid off. Before I knew it, we were at the canning plant preserving all the fruits and vegetables that came as a result of a bountiful harvest. Members of the apartment industry can follow a similar formula when it comes to growing a successful business.

What you plant, grows!

In this business, it’s all about relationships. Some of the same people whom I started working with when I entered the apartment industry as Education Director at the Apartment Owners and Managers Association are still in my life today. I tell my students that is what makes our industry so special…we stick together! In life it’s not about the property you turn around or the product or service you represent, it’s the PEOPLE you do it with. I encourage everyone to spend a little time each day investing in a relationship. Sometimes we often wonder why a particular person comes into our life. I can assure you, it’s not by accident. Like Steve Jobs once said in a commencement speech, “it’s easier to connect the dots looking backward.”

Be generous, plant many seeds!

There are two mindsets: One of scarcity and one of abundance. A person with a scarcity mindset tries to slice the pie into the tiniest pieces, and the one with a mindset of abundance is focused on creating a larger pie. Being generous with your time, talent and resources communicates confidence and your belief that who or what you’re investing in has value. Where would you be today if someone had not invested in you? Whether it be a mentor, a coworker or vendor partner, we can all learn something from each other. Generosity is a character trait that is much like a boomerang. There is great quote by Ralph Waldo Emerson: “It is one of the most beautiful compensations of this life that no man can sincerely try to help another without helping himself…serve and thou shall be served.” Look for opportunities to serve. Everyone has been given unique gifts, special abilities and personality traits that should be used in a very special way to create successful outcomes. When you share your gifts and make a valuable contribution, you are expanding your circle of influence.

Expect success, prepare for a bumper crop!

The way you think and the words you use on a daily basis is the best predictor for personal success. You always move in the by Dr. Debbie Phillips, CPM®, The Quadrillion

continued on p. 21

GNAA 5

1818 Church The Carillon Element Music Row Stacks On Main Terra House

Friday, October 21st 8 a.m. - 4 p.m.

For more information or to register, visit www. gnaa.org/event/apttour Management/Community Member Cost: $40 per person (includes lunch & transportation) Space is limited. Only Associates who are sponsors may attend the event.

It’s the Law

Assistance Animal Policy Is Not Discriminatory On Its Face I

n a recent case out of a U.S. District Court in Colorado, the court held that a companion animal request policy did not violate the Fair Housing Act on its face. The case involved a condo development with a no-pet policy and a resident who requested an assistance animal. The condo development had a policy on how requests for assistance/service animals were to be made and what documentation must be provided. The resident challenged the policy arguing that it violated the FHA on its face. The court discussed the policy provisions under the law, other court cases and a Joint Statement issued by the U.S. Department of Housing and Urban Development and the U.S. Department of Justice in May 2004. Based on its evaluation, the policy was not discriminatory on its face. First, the policy required that a request for a reasonable accommodation for an assistance animal be in writing. The court held the requirement that the request be in writing did not violate the FHA. A request can be made orally or in writing. Next, the policy required the person seeking the accommodation of an assistance animal to supply proof that his or her disability is documented. This requirement was allowed under the law because the Joint Statement provides that “to show that a requested accommodation may be necessary, there must be an identifiable relationship, or nexus, between the requested accommodation and the individual’s disability.” Furthermore, it provided that, “[a]ll housing providers are entitled to obtain information that is necessary to evaluate if a reasonable accommodation may be necessary.” Under the guidance, a housing provider may request reliable disability-related information that is (1) necessary to verify that the person meets the Act’s definition of disability; (2) describes the needed accommodation; and (3) shows the relationship between the person’s disability and the need for the requested accommodation. Thus, the requirement for the resident to supply proof of the disability was not unlawful on its face. The policy went on to require residents seeking the accommodation of an assistance animal to provide proof that his or her assistance dog was specially trained and certified to aid the indi-

vidual with a disability for which the accommodation was being sought. This was a sticking point because HUD’s position is that under the FHA, the animal does not need to be trained. Furthermore, there is a disagreement among courts that have addressed the issue of special training of assistance animals. However, in this case, the court held that because the policy also stated that accommodations can be granted if “the dog is necessary to afford the individual an equal opportunity to use and enjoy the dwelling,” the policy indicated that even animals without training or certification can be allowed as an accommodation. Therefore, the court held that the policy did not violate the FHA on its face. Next the policy stated that “[i]in no case will the individual seeking accommodation be required to provide documentation of his/her disability or disability-related need for accommodation if such disability or disability-related need is readily apparent or already known…”. The resident argued that if they allow for this exception to the documentation requirement, they cannot ask for documentation from anyone. Again, the court disagreed. Under the FHA, making an allowance for those who are obviously disabled is allowed. The policy next required that a resident seeking an accommodation of an assistance animal “demonstrate that the proposed accommodation, at a minimum, will affirmatively enhance the individual’s quality of life by ameliorating the effects of his or her documented disability.” The court noted that although the FHA does not provide for such a requirement, some courts have allowed this provision. Because the Joint Statement allows the housing provider to consider whether the presence of the animal “alleviates one or more of the identified symptoms or effects of a person’s existing disability,” the policy was not discriminatory on its face. Finally, the policy required residents who wanted an assistance animal to describe the dog by breed and size. The court stated this was not discriminatory on its face because the policy did not specify any limitations to the breed or size of the animal. Plus, it may be necessary for the housing provider to know this information in order to make a determination as to whether allowing the animal is reasonable or poses a direct threat to property and/or other residents. In sum, while the policy was not discriminatory on its face, it could be discriminatory in the way it was applied. The court left this question for a jury.

by Angelita Fisher, Attorney at Law Law Office of Angelita E. Fisher

GNAA 7

Tennessee Apartment Association

Legislative Wrap-Up Members of the Tennessee Apartment Association, the Chattanooga Mayor’s Council for Women, and the Women’s Fund of Greater Chattanooga joined Leader Gerald McCormick and Leader Mark Norris to view the ceremonial bill signing of HB 2116, which helps protect victims of domestic assault while shielding landlords from exposure to undue liability. The bill goes into effect July 1, 2016.

uring the 2016 legislative session of the 109th General Assembly, the Tennessee Apartment Association monitored approximately 30 pieces of legislation – 26 were identified at the beginning of session as bills of interest or concern, with a few more arising as session progressed. Most of these bills were simply monitored to ensure they were not subsequently amended to affect TAA. However, some were watched more closely and actively lobbied due to the impact they would have on the multifamily housing industry if passed and enacted. Below is a summary of the bills that were considered most important to TAA. SB 1636 (Haile) / HB 1632 (Casada) Enacted as Public Chapter 822, Senate Bill 1636 by Senator Haile and its companion House Bill 1632 by Representative Casada was the only legislation initiated by TAA for 2016. This bill was a result of efforts at the local level to enact mandatory inclusionary zoning policies for both new developments and substantially renovated properties. As enacted, this legislation prohibits a local governmental unit from enacting zoning regulations that require the allocation of a percentage of existing or newly constructed private residential or commercial rental units for long-term retention as affordable or workforce housing. The legislation passed successfully in the Senate with a vote of 26 ayes and 3 nays, and in the House with a vote of 72 ayes and 23 nays. SB 2370 (Watson) / HB 2119 (Gravitt) As enacted, effective September 1, 2016, through December 31, 2016, Public Chapter 1082 prohibits the wastewater treatment authority in Hamilton County from requiring a property owner who leases residential property, the property owner’s agent, or a subsequent tenant of the property to pay or to guarantee the payment of charges, penalties, or other fees owed to the authority that were incurred by a former tenant of such property owner or agent. Additionally, this legislation requires the authority to create a written acknowledgement for the provision of services to be used as a contract between the authority and the tenant once properly executed. Such acknowledgement is to be made available to a landlord by the authority, and is to be completed by a tenant at the time the tenant enters into or renews a residential

8 GNAA

rental agreement. Landlords must submit a copy of the acknowledgement to the authority within one business day of completion, upon which the authority is prohibited from recovering delinquent charges from the landlord or subsequent tenant. If a landlord enters into a lease agreement with a tenant who refuses to complete the acknowledgement, the landlord can be held liable for any delinquent charges incurred by the tenant. However, landlords are authorized to refuse to enter into a lease agreement with a prospective tenant who fails to provide the information required by the acknowledgement. Landlords are immune from liability for acting pursuant to this section for the release of information contained in the acknowledgement. TAA representatives worked tirelessly with the bill sponsors and other interested parties to ensure this legislation was drafted appropriately to cover all aspects of implementation. This legislation passed unanimously in both chambers and was signed into law on May 24, 2016. SB 1887 (Nicely) / HB 1956 (Johnson) As introduced, this legislation exempts Montgomery County from the application of the Uniform Residential Landlord and Tenant Act. Currently, the Act applies only in counties having a population of more than 75,000 according to the 2010 federal census or any subsequent federal census. Counties can choose to be exempted from application through legislation – for example, Putnam County. This legislation would have exempted Montgomery County, and was highly opposed by TAA. After meeting with the House sponsor, it was determined that this was initiated by an unhappy constituent who considers the Act too “tenant-friendly.” Ultimately, the sponsor chose not to run the legislation, and TAA representatives will work with the constituent over the summer to identify ways to better implement the Act.

By Catie Lane Bailey, TAA Lobbyist Miller & Martin, PLLC, Attorneys at Law

3rd ANNUAL

BUSINESS EXCHANGE AND

A TASTE OF TENNESSEE Reception Thursday, September 15, 2016

Your chance to participate in a networking session with management company decision makers from across Tennessee during timed face-to-face intervals.

Business Exchange/Networking Session 6 - 8 p.m. A Taste of Tennessee Reception 8 - 9 p.m. Ferguson Showroom, 3201-B Powell Avenue, Nashville

Thank you Title Sponsors! Bell Partners, CLK Multifamily Management, Continental Property Management, Elmington Property Management, Freeman Webb Companies, Greystar, Hayes-Gibson, HND Management, Lincoln Property Company, MAA, Matrix Residential, NTS Development Co, RAM Partners & more! Reception Sponsorships are just $500 per company (includes one attendee) Cost to Attend: $350 per person or $500 for 2 attendees Space is limited Sponsorships & Attendees are limited & based on first-come, first-served requests. Please complete this form and fax to (615) 365-3571 or email to info@tnaptassoc.org. Indicate choice(s): Reception Sponsor $500 ____ Attendee(s) $350 ______ 2 Attendee(s) $500 ______ Total Amount: $_______ Bill Account ____ Payment Enclosed ____ No refunds or cancellations. Event must be paid in advance.

Company Name: ________________________________________________________________ Attendee Name(s): ________________________________________________________ ________________________________________________________________________ Authorized by: _____________________________________ Date ________________ Contact phone/email: _____________________________________________________ Tennessee Apartment Association, 2 International Plaza Drive, Suite 201, Nashville TN 37217 info@tnaptassoc.org (615) 365-3047/Fax (615) 365-3571 www.tnaptassoc.org

 

Market Update The Beat Goes On

The Beat Goes On Coming off a record setting year, the Nashville apartment market didn’t lose a step in 2015. Total sales remained above the billion mark with average sales per unit over one hundred Coming off a record setting year, the Nashville apartment market didn’t loseAsa step thousand dollars and occupancy over ninety-five percent. in 2015. Total sales remained above billion mark average pertheunit over Sonny and Cher the harmonized... Andwith the beat goes sales on, and $100,000 and occupancy beatover goes 95 on. percent. As Sonny and Cher harmonized…

And the beat goes on, and the beat goes on.

The market’s first quarter average rent was $1,054 with an

The market’s first quarter average wasoverall. $1,054Construction with an occupancy of 95.32% occupancy of rent 95.32% growth continues overall. Constructionwith growth continues with 16,399 units currently under 16,399 units currently under construction. 537 units were construction. A total completed of 537 units werethe completed during the first quarter of 2016. during first quarter of 2016. You can find detailed You information, such asinformation, this, in our such 2016asMarket can find detailed this, in Survey our 2016 Publication. The bookMarket also includes a 4th quarter/year-end in-depth area Survey Publication. The book also includes aanalysis, 4th demographics, construction underway, speculative construction, completions, quarter /year-end in-depth analysis, area demographics, submarket maps, salesconstruction data, absorption chart, rent trending, and individual property underway, speculative construction, completions, details. Overall occupancy for both conventional and subsidized apartments is also submarket maps, sales data, absorption chart, rent trending, included plus much more! The cost is $195 for members which includes 1st, 2nd and individual property details. Overall occupancy for both and 3rd quarter updates. Only a limited supply of books are printed, so contact conventional and subsidized apartments is also included plus GNAA at 615-365-3047 to order your copy. much more! The cost is $195 for members which includes 1st, 2nd and 3rd quarter updates. Only a limited supply of books are printed so contact GNAA at 615-365-3047 to order your copy.

10 GNAA

Item

1st Qtr 2016

Occupancy Avg. Rent Rent s.f.

1st Q

95.32% $1,054 $1.12

Pipeline

Under Constr. Constr. Compl.

16,399 537

Apartment Sales

Number Units Total $ Price Per Unit

$ $

13 3,020 322,194,195 $ 106,687 $

Source: 2016 Market Survey

Lease Appeal

Trending Amenities Sure to Wow Your Residents R

ooftop speakeasy? Virtual reality lounge? No, these aren’t Nashville’s newest hot spots; they are sizzling new apartment amenities that are coming to a city near you! Developers, apartment owners and operators are regularly on the lookout for the next greatest amenity that will take their deal to the next level. We ask ourselves, how are we going to stand out? What will our residents benefit from? What is going to help me get the most revenue year over year? Do I really need to keep building a fitness center or a pool? Pools and fitness centers are still the heartbeat of the amenity world. In new and renovated developments across the country, these basic staples have evolved into customized spaces, with underwater speakers, wellness centers with a massage room, ondemand fitness classes, Vegas-style cabanas complete with HDTV and mini fridges, smoothie/juice bars and rock climbing walls to name a few. While many choose to expand upon the classics, next level thinking continues to rise above the rest. Providing service-based amenities has become a way to reach a targeted demographic and create a connection to the local area. Bike repair shops, in-house coffee shops, 24/7 concierge and package lockers have instituted themselves as an easy plug-in to any amenity programming. Electric car charging stations are also emerging as a need as affordable and stylish options become available. On the opposite end, fewer renters find owning a vehicle a need, thus car sharing services on-site or rideshare stands continue to rise in perceived renter value.

Today more and more of our residents have the ability to work from home. Providing the opportunity to do so in the common areas is climbing the desire list for many renters. Several communities are starting to offer co-working spaces for lease, USB stations throughout, reliable Wi-Fi in all spaces and work nooks to be able to work independently or with a group. Conference rooms have resurfaced as a preferred amenity only expanded to include high-tech telecommunication options. What apartment community today would be complete without something for the pets? Suburban dwellers are no longer the only owners of large breed dogs, and the urban apartment world has begun to adjust. Rooftop dog parks or dog runs are a hot new feature, including a sprinkler system to wash away potential waste, and are a hit when looking at ways to maximize roof space. Dog grooming rooms, whether self-service or rented by a local groomer, are another way to appeal to Fido. Marketing existing common areas as dog-friendly has become a quick way to evolve an existing amenity to a higher echelon. While there are still amenities out there that could potentially be short-lived (remember that virtual reality lounge?), the common thread to ensure a timeless choice is to create the space as flexible and unified. Allowing these options is the best way to ensure today’s game room can easily transform into tomorrow’s next hot trend!

by Joslin Hobart, Regional Manager, Bell Partners, Inc.

GNAA 11

2016 Diamond Awards Nomination Form

Each year, the Greater Nashville Apartment Association recognizes the distinguished efforts of our members and the unique contributions they make to the multifamily housing industry through its Diamond Awards. The nominations for the 2015 Diamond Awards are now being accepted! Submissions in each category will be judged based on GNAA activity (August 1, 2015 - July 31, 2016). Winners will be recognized at the GNAA Diamond Awards & Installation Banquet on November 19, 2016. Nominations must be received by August 15, 2016. Please use one form per nominee. (Please print clearly.) Date ____________________ I wish to nominate: __________________________________________________________ Category (choose 1 category per form from the following): Multifamily Executive of the Year Note: This nominee must be employed at a regional level or above. Management Professional of the Year Note: This nominee must be employed at the on-site level, including assistant property manager or property manager. Leasing Professional of the Year Maintenance Professional of the Year Associate Professional of the Year Associate Company of the Year Associate Volunteer of the Year Management Company of the Year Management Volunteer of the Year Maintenance Volunteer of the Year Nomineeâ&#x20AC;&#x2122;s Company/Apartment Community _______________________________________________________________ Address ___________________________________________________________________________________________ Phone ______________________________________________ Fax __________________________________________ Email _____________________________________________________________________________________________ Nominated By _______________________________________________________________________________________ Company/Community _________________________________________________________________________________ Phone ______________________________________________ Fax __________________________________________ Email _____________________________________________________________________________________________

ENTRY DEADLINE AUGUST 15, 2016

2 International Plaza, Suite 201 Nashville, TN 37217 p: (615) 365-3047 f: (615) 365-3571 info@nashvilleaptasn.org www.gnaa.org

educational opportunities Space is limited | Payment is due by course date. | No Cancellations | No Refunds

To register for these courses and more, go to www.gnaa.org.

Here’s what’s coming up for the rest of the year! HVAC/EPA Certification

July 19 (9:00am - 5:00pm)

$129

2016 Education Conference

Aug. 11 (8:30a - 4:30pm)

$229

Breakfast Bites: “Leadership & Conflict Resolution”

Sept. 15 (8:30am - 10:30am)

Certified Apartment Manager (CAM®) Certified Apartment Supplier (CAS®)

Oct. 24-28 (8:00am - 5:00pm) Oct. 26-28 (8:00am - 5:00pm)

CAM $899 CAS $600

Low Income Housing Tax Credit Seminar

Sept. 28-29 (9:00am - 5:00pm)

$250

Legal Seminar

Oct. 6 (9:00am - 4:00pm)

$149

Maintenance for Managers

Nov. 17 (8:30am - 12:30pm)

$90

Fair Housing for Maintenance & Managers

Dec. 13 (8:30am - 12:30pm)

$85

Group discounts available for 10 or more attendees

1 CEC

6 CEC

3 CEC

4 CEC

$50

GNAA 13

naa education conferen

ence

Restoring Nashvilleâ&#x20AC;&#x2122;s Multifamily One Community at a Time 655 N. Main Street Goodlettsville, TN 37072 phone 615.873.4631 â&#x20AC;˘ fax 615.873.4634 ryan@summitpr.net

MORE LEADS. MORE LEASES. RIGHT FROM THE START.

PARTNER WITH CORT AND START WORKING SMARTER. Whether filling vacancies or setting up furnished units, CORT sets you apart from the competition. We offer a number of ways to help you reach the right renters and ultimately retain them longer. Call us today at 615.834.6040 to see how we can help you rent more apartments.

CHRIS CURLES Account Representative Chris.Curles@cort.com

LACEY SMITHSON Account Representative Lacey.Smithson@cort.com

cort.com

sunday

monday

tuesday wednesday thursday

Independence Day

july

GNAA Office Closed

19 HVAC Certification Course*

Apt. Tour Committee* 9am

saturday

2016 Trade Show: “Band Together” 5-8pm

9am - 4:30pm

friday

Trade Show Committee*

TAA Board of Directors*

Membership Connection* 11am

11am

Community Service Board of Directors* Committee* 9am 10am

10am

*at GNAA office

16 GNAA

managers news

june meeting highlights

Laura Lee, Cumberland on Church; Devon, BMI; Tabitha, The Ridge at Green Haven

Trent, Pet & Playground Products; Maria, Lenox Village

Chance, SIB Fixed Cost Reduction; Linda, Gross Builders

Valerie, BG Staffing; Lindsey, Legacy Partners

Keenan, Village West; Lacey, CORT

Stacey, Bell Franklin Gateway; Michelle, Republic Waste

Scott, Artisent Flooring; Katherine, Vita Property Management; Mark, Artisent Flooring; Diane, 1505 Demonbreun; Lee, Artisent Flooring; Deanna, The Ridge at Green Haven; Sara, Brookside Properties

Law Office

Hall & Associates 223 Madison Street • Suite 212 Madison, TN 37115

615.868.4101 Fa x 6 1 5 . 8 6 8 . 3 8 9 3

Professional Service with a Personal Touch Dwayne Rawls

LandlordAdvocate®

(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.

3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

GNAA 17

MEMBERSHIP MIXER Thursday, August 18th 5:00 - 8:00 p.m. City View

SUMMER NIGHTS 210 Middleton Avenue, Nashville, TN 37210

Membership Mixer

Thursday, August 18th 5 - 8 PM City View

$40 per person Food provided

210 Middleton Ave, Nashville Register here or at www.gnaa.org.

Name(s): ____________________________________________________________ Company/Community:__________________________________________________ Date: ____________ Phone: __________________ Bill Account: ____ Payment Enclosed: ____ Reservations are Required. Please note that reservations not cancelled within Reservations are Required. Please note that reservations not cancelled within three three working days of the event will be billed to your account. working days of the event will be billed to your account. Event must be paid in advance. Event must be paid in advance.

phone: 615-365-3047 fax: 615-365-3571 www.gnaa.org phone: 615-365-3047 fax: 615-365-3571 www.nashvilleaptasn.org

associates news

june meeting highlights

Kevin, Lewis Letterworks; Jenny, The Hill Firm

Greg, Zippy Shell, JD, Multifamily Cable & Internet

Jennifer, Law Office of Jennifer McCoy; Jack, ACI

Marisa, MM Promotions; Jill, CSC ServiceWorks; Joyce, HND Management

John, Crystal Springs Water & Coffee Service; Bridget, Contractors, Inc.

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even during peak hours, when everyone’s online.

computer, tablet, and smartphone.

Call 1-800-XFINITY today! Restrictions apply. Limited to new or existing residential customers. XFINITY service not available in all areas. TV and Internet limited to a single outlet. May not be combined with other offers. X1: X1 not available in all areas. Requires subscription to qualifying Double or Triple Play package. TV: Limited Basic Service subscription required to receive other levels of service. On Demand selections are subject to charge indicated at time of purchase. May vary by market. Not all programming available in all areas. Access to online and On Demand programming is limited to programming to which you subscribe. Availability of top 100 shows varies based on service tier. Internet: Actual speeds vary and are not guaranteed. Reliably fast claim based on FCC report, ‘Measuring Broadband America,’ 2014. WiFi claims based on the September and November 2014 studies by Allion Test Labs, Inc. XFINITY WiFi is included for XFINITY Internet Performance tier and above only. Requires compatible WiFi-enabled laptop or mobile device. Not available in all areas. Voice: Service (including 911/emergency services) may not function after an extended power outage. Call clarity claim based on August 2014 analysis of traditional phone service by Tektronix. Unlimited Talk & Text requires download of the XFINITY Connect app. Standard data charges may apply. Check with your carrier. Home: Minimum term agreement required for XFINITY Home Secure service. Early termination fee applies. Requires subscription to compatible high-speed Internet service. Visit comcast.com/XFINITYHomeSupport for more details. License #s: AL: 001484, 001504 Alarm company operators are licensed and regulated by the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264-9388, Fax (334) 2649332; AR: 12-030; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, Sacramento, CA, 95814; CT: 1040196, ELC 0189754-C5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503; LA: F1691; MA: SS-001968; MD: 107-1776, Baltimore County: RK9552, Howard County: ER00990, Washington County: EL-R-0218, Harford County: 00005321, Calvert County: L0188, Prince George’s County: 13958-2014-0; ME: LM50017039; MI: 3601206217; MN: TS674412; MS: 15018010; NC: 2335-CSA; NJ: 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421, Putnam County: L00812; OH: 53-89-1732; OR: CCB 192945 All electrical work is performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: B-16922,-02571, ACR-1672104,-1818 We are licensed by the Texas Department of Public Safety Private Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) 424-7710; UT: 8226921-6501; WA: COMCABS892DS; VT: ES-02366; VA: 2705145289, DCJS 11-7361; WASHINGTON, DC: ECS 902687, BBL 60251200009; WV: WV049211. Valid 2/12/16. See www.xfinity.com/homesecurity for current list. Call for restrictions and complete details, or visit comcast.com. ©2016 Comcast. All rights reserved. All channels, logos, trademarks, and service marks are the property of their respective owners.

GNAA 19

maintenance news

june meeting highlights

Malachi, Meadow Wood; Loyd, Bug Solutions

Jason, Noah’s Landing; Beth, Playworld Preferred

20 GNAA

Bobby, Parc at Metro Center; Kelsey, ERS

Josue, Glengarry Heights; Kelly, PPG Paints; Jim, Villa Adrian

Chris, Johnstone Supply; Maurice, Parc at Metro Center

Rusty, Meadow Wood; Jim, Trible’s

Feature, cont. from p. 5 direction of your words. Just like my dad had to burn off the fields and prune the vines, I encourage you to also think about what needs eliminating from your life in order to get you into more fertile soil and produce better fruit. Allowing negative thoughts to take over your mind is like allowing the weeds to snuff out the sunlight that is vital for growth. Take inventory of what needs to stay and what needs to go in order for you to get to your goal. By being intentional and taking time to get clarity about what you want to achieve can make all the difference in the world. Success is a process. Results don’t come overnight. You are more effective when you are selective. By being courageous and identifying your next logical step will pay huge dividends. You are in charge of your garden. Seek out every opportunity to sow greatness. What you plant and feed will grow. The level at which you nurture and cultivate will determine the amount of your harvest – believe and succeed! Dr. Debbie Phillips, CPM®, is President of The Quadrillion, an international real estate advisory firm. She also serves as the President of the Georgia Apartment Industry Education Foundation. Debbie is an adjunct professor, author, keynote speaker and career coach. For more information, visit www.TheQuadrillion.com or contact Debbie at 404-787-4409.

Go Getters 2nd Quarter

Brigitte Byron, Brookside Properties............................................... 6 Kirby Davis, Freeman Webb.............................................................. 1 Clint Fehr, Windsor Redevelopment................................................ 1 Rusty Guilliams, Lighthouse Property Management..................... 2 Tammy Lee, Elmington Property Management.............................. 1 Chari Lewis, Evergreen Real Estate................................................... 1 Dwayne Rawls, Wheeler..................................................................... 1 Gene Robertson, NHance.................................................................. 1 Jason Sargent........................................................................................ 1 Andrew Waynick, Chadwell Supply.................................................. 1 Jennifer Wieland, The Cadence........................................................ 1

24/48 Service

772.3234 getagrip.com

615

Before you get going on your remodel, Get A Grip. Call us today!

Strategic Planning

Russ, CBRE; Amy, Valet Waste

Lacey, CORT; Abby, Gazebo

Marty, Street Lights Residential; Kirby, Freeman Webb

Brigitte, Brookside Properties; Diane, 1505 Demonbreun

Linda, Stewart’s Ferry; Nancy, Freeman Webb; Stephanie, NTS Development; Bobbi, GNAA; Norman, MDHA; Jill, CSC ServiceWorks; Connie, GNAA

Stacey, Bell Franklin Gateway; Jenna, GNAA; Tracey, Verse on Bell Road; Jennifer, Law Office of Jennifer McCoy

GNAA 21

new members Management Companies

Greenwood Apartments Christina Oâ&#x20AC;&#x2122;Saile 790 Greenwood Dr. Gallatin, TN 37066 164 apartment homes 615-230-6160 FAX 615-230-6186 jshafer@capreit.com Capreit Residential Management, LLC Referred by: State Lease

Apartment Communities

Lenox Creekside Ashley Riley 8210 Lenox Creekside Dr. Antioch, TN 37013 84 apartment homes 615-283-3282 FAX 615-283-3428 creekside.mgr@ram-mgt.com RAM Partners Referred by: State Lease

H&M International, LLC Marc Headden PO Box 681892 Franklin, TN 37068-1892 615-397-7148 FAX 615-794-1918 headdenappraisal@mindspring.com Referred by: TAA - Legislative Benefits

1818 Church Shenna Bonner 1818 Church St. Nashville, TN 37203 142 apartment homes 615-645-2478 1818manager@elmingtonpm.com Elmington Property Management Referred by: Property Management Company Cedar Ridge Gloria McCaskill 100 Madison Dr. LaVergne, TN 37086 150 apartment homes 615-793-8922 FAX 615-793-5817 jshafer@capreit.com Capreit Residential Management, LLC Referred by: State Lease Eastwood Green (formerly Howe Garden) MaryAnn Coolter 1921 Greenwood Ave. Nashville, TN 37206 165 apartment homes 888-358-1396 howegarden@brooksideproperties.com Brookside Properties Referred by: Brigitte Byron, Brookside Properties Edmondson Winstead Stacey Ladd 4960 Edmondson Pk. Nashville, TN 37211 325 apartment homes 615-832-0533 FAX 615-832-0342 mgrwinsteadmanor@brooksideproperties.com Brookside Properties Referred by: Brigitte Byron, Brookside Properties

22 GNAA

Meadow Wood Gloria McCaskill 600 Nissan Dr. Smyrna, TN 37167 88 apartment homes 615-459-8788 FAX 615-459-8706 jshafer@capreit.com Capreit Residential Management, LLC Referred by: State Lease

Associates

Authority Construction Mark Burka PO Box 332254 Murfreesboro, TN 37133 615-428-6811 authorityconstruction@gmail.com Renovation/remodeling, interior & exterior repairs, painting, apartment punch Referred by: Owner was previously on management side Imperial Cleaning Systems Robert Sherrill 475 Metroplex Dr., Suite 503 Nashville, TN 37211 615-753-8576 robert@imperialcleaningsystems.com Carpet cleaning, water restoration, painting, pressure washing, waxing, buffing Referred by: Diamond Restoration Law Office of Angelita E. Fisher Angelita Fisher 6688 Nolensville Rd., Suite 108-161 Brentwood, TN 37027 615-305-2803 afisher@angelitafisherlaw.com Legal services Referred by: Angelita Fisher

One MetroCenter Pam Germer 45 Vantage Way Nashville, TN 37228 320 apartment homes 615-475-1065 metrocenter-cm@pegasusresidential.com Pegasus Residential Referred by: State Lease

Liberty Rent Guarantee Sharp Gillespy 246 Woodâ&#x20AC;&#x2122;s Edge Ct. Marietta, GA 30068 678-697-8245 sgillespy@libertyrentcontract.com Rent guarantees Referred by: Joined to participate in Trade Show

Village of Hope, Inc. Martin Anderson 2616 Maplewood Dr. #305 Columbia, TN 37401 14 apartment homes 931-223-8811 FAX 931-223-8813 email@martyanderson.com Independently Owned Referred by: Andrew Waynick, Chadwell Supply

Red Dog Dumpsters.com Scott Gardner PO Box 40928 Nashville, TN 37204 615-933-3300 reddogdumpsters@gmail.com Roll off dumpsters Referred by: Clint Fehr, Windsor Redevelopment

continued on p. 23

Sears Commercial John Brewster 122 N. Berwick Ln. Franklin, TN 37069 615-339-8938 john.brewster@searsshc.com Major appliances, commercial, fitness equipment Referred by: Several Members of GNAA THS National, LLC Rick Stephan 982 Trinity Rd. Raleigh, NC 27607 866-794-8210 ricks@thsnational .com blakep@thsnational.com General contractor, interior repairs Referred by: Involved in other associations

Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement â&#x20AC;˘ Shopping Services 100% Satisfaction Guaranteed

399-4747

fax 399-0888

Monday-Friday 9-6 DEE HARDING Owner

ORDER YOUR TABLES & TICKETS FOR THE 2016 GNAA AWARDS & INSTALLATION BANQUET ON SATURDAY, NOVEMBER 19th! Silver Tables:

Preferential reserved table placement 10 tickets/seats: $1,000 Individual Tickets: $89 Thank You Sponsors!

Diamond Sponsor: Summit Property Restoration, LLC

5:00 p.m. Reception 6:00 p.m. Banquet Black Tie Optional

Platinum Sponsor: L.I.C.R.A. - Nashville Gold Sponsors: AT&T Comcast CSC ServiceWorks ERS - Emergency Restoration Services Windsor Redevelopment Corporation Favor Sponsor: Law Office of Hall & Associates Photo Booth Sponsor: Volunteer Properties

Guests wishing to reserve a room at the Omni Hotel should visit www.omnihotels.com & enter the group code 111916APARTMENT.

GNAA 23

2016 Education Conference

educate

inspire motivate

August 11, 2016

Omni Nashville Hotel 250 Fifth Avenue South Nashville, TN 37203 Registration 8:30 a.m. $229.00 per person Coffee Break and Lunch Included 5 Continuing Education Credits

Keynote Speaker:

Closing Session Speaker:

Chris Bashinelli

Michael Burt Owner Michael Burt Enterprises

Host of Bridge the Gap National Geographic Channel

“Everybody Needs a Coach in Life”

“Step Outside Your World” Break-out Session Speakers: Doug Chasick

Tracy Bowers

Kate Good

Pattie Woods

Apartment Doctor, Chasick Enterprises

Managing Director Pollack Shores Matrix Residential

Nationally Recognized Multifamily Expert

VP of Training & Development Fogelman Management Group

• Conflict Management for Multifamily Professionals • Leadership: The Care and Feeding of an Attitude of Gratitude

• The Resident & Prospect Experience

• 50 Ways to Market, Connect and Create a Customer

• 45 New Ideas in 45 Minutes

• Attention to Retention

Fax this completed form to GNAA at (615) 365-3571 or email to info@nashvilleaptasn.org Regisgtration also available online at www.gnaa.org

Attendee(s): ____________________________________________________________________________ _________________________________________________________________________________________ Property/Company: ___________________________________________Phone:___________________ Authorized by: _______________________________________________________ Date: ____________ Bill Account $_______ Payment enclosed $_______ Payment must made prior to event date. Reservations are Required. Space is limited. No Refunds\No Cancellations Thank You 2016 Education Sponsors! Class Action • Elmington Property Management • Ferguson Facilities Supply • Langley & Taylor Pool Corporation • Law Office of Jennifer McCoy Leaders Moving & Storage • L.I.C.R.A - Nashville • RentDebt Automated Collections • Sharp, Robbins & Popwell, LLC • Valet Waste • Wheeler, Inc. Greater Nashville Apartment Association, Inc., 2 International Plaza, Suite 201 Nashville, TN 37217 ph: 615-365-3047 fax: 615-365-3571 www.gnaa.org #gnaaeducon

24 GNAA

Movers & Shakers

Moments With May

he Convention Center Authority announced the appointment of a new member, David McMurry, on June 8, 2016. McMurry was appointed by Mayor Megan Barry and confirmed by Metro Council. David McMurry currently works for Roof Doctors, member of the Greater Nashville Apartment Association, in Commercial Business Development. He also is longtime member and now President of the MadisonRivergate Area Chamber as well as an active board member of the Nashville LGBT Chamber and Historic Nashville, Inc. “David has generously served the Nashville community for years and we are very excited to have him join the Convention Center Authority,” said Charles Starks, President/CEO of Music City Center. “His enthusiasm and experience in sales, management and customer service make him a perfect fit and we look forward to having his valuable insight and expertise.” Congratulations to David McMurry.

e are excited to tell you about the new venture coming to Tennessee’s regional areas. Multifamily Cable and Internet (MC&I) has opened a regional office in Tennessee to serve the Southeast Regional market. JD Wight is moving and shaking. Having spent nearly 20 years in the hospitality and multifamily industries, JD is partnering as Regional Director of Sales and Marketing at MC&I, a telecommunications company. His involvement in associations such as GNAA, TAA, NAA, CAI and IREM add valuable insight and opportunity within the organization. Jason DiStefano is also moving and shaking. Jason has worked within the telecommunications industry for the past two decades with companies like DIRECTV and the NRTC – National Telecommunications Cooperative. He has led the growth of sustainability and recycling initiatives in Middle Tennessee markets with Green Village Recycling over the past five years. Jason is partnering as Regional Director of Business Development with Multifamily Cable & Internet. MC&I services clientele in eight states and nearly 100 properties. The company is one of the leaders of Private Cable Operating Systems in the country. MC&I provides ancillary income for the property, property owners and management companies. They provide video, internet, security systems and much more to help increase the ROI for each property in their portfolio. MC&I’s official launch in the Tennessee market will be at the GNAA Trade Show on July 7. Information is available by emailing either JD Wright at jd@mymci.net or Jason DiStefano at jason@mymci.net. Multifamily Cable and Internet looks forward to seeing each of you at the trade show and sharing the opportunities that MC&I will provide.

“I tell ya the truth, the smarter these phones become, the dummer sum peephole seam too git.”

GNAA 25

the

pulse

Slide Into Summer Fun Community Service event at Nashville Rescue Mission Womenâ&#x20AC;&#x2122;s Campus

26 GNAA

Proudly Serving the USA!

Serving The Multi-Family Industry Nationwide

1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.

Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service

ONE CALL DOES IT ALL!

PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

NASHVILLE . . . a company for all your property needs.

FULL SERVICE RESTORATION COMPANY Fire • Water • Wind Smoke Damage • Mold Remediation Bio-Hazard Waste Clean up/Disposal as well as Turn Key Services for your everyday needs.

3283 FRANKLIN LIMESTONE ROAD • NASHVILLE, TN 37217

(615) 360-0079