G N A A N E WS & E VE NTS
2016 B oard o f D irec tors
MARCH 2016
CHAIRMAN DIANA ENGLISH, CAM, ARM
CONTENTS
CHAIRMAN-ELECT LISA SWICK , CAPS VICE-CHAIRMAN ANDREW KLAHN, CAM, CAPS, NALP, HCCP
Features
SECRETARY/TREASURER STEPHANIE BURNS, CAPS, CAM, NALP IMMEDIATE PAST CHAIRMAN STACY MOLEN, CAM
4 FEATURE ARTICLE 7 Productivity Hacks for Your Busy Service Team 6 IT’S THE LAW Late Rent is not a Reasonable Accommodation 7 TAA Legislative Overview 8 EMERGENCY RELIEF FUND The History of ERP 9 TOOLBOX “Well, I Didn’t Know I Couldn’t Do That”
9
Association News
10 EDUCATIONAL OPPORTUNITIES Investing In Your Future 11 MEMBERSHIP MIXER Thursday, March 10 14 CALENDAR Something Special Noted on the Calendar 15 MANAGERS LUNCHEON Productivity Hacks for Property Managers 16 ASSOCIATES NEWS Highlights from the February Meeting 17 MAINTENANCE NEWS Highlights from the January & February Meetings 18 NEW MEMBERS Welcome! 19 THAT 70’S GOLF CLASSIC Registration 20 THAT 70’S GOLF CLASSIC Sponsorship 20 GENERAL MEMBERSHIP LUNCHEON Do You Have a Dog in the Fight? #greaternashvilleapartmentassociation
#nashaptassoc
@nashaptassoc
All social media pages can be accessed through the GNAA website at www.nashvilleaptasn.org. Want to receive text message alerts? Email your name, property or company and cell number to info@nashvilleaptasn.org.
About the Cover NTS DEVELOPMENT COMPANY SERVICE TEAM
Joel Fletcher, Jimmy Heflin, Clifton Newbell, Mark Fiscus, Matt Westmoreland, Marty Moss, Robert Christian and Christian Nicks with Stephane Burns and Stacy Molen CELEBRATING 50 YEARS
Cover photo by Penny Rawls Photography
COVER SPONSORED BY
MANAGERS REPRESENTATIVE ABBY WITTENMEIER MAINTENANCE REPRESENTATIVE JOHN JOHNSON, CAMT, CPO ASSOCIATES REPRESENTATIVE LACEY SMITHSON, NALP MANAGEMENT DIRECTORS ANNE ADAMS, CAM, NALP KITTY BARRY BRIGITTE BYRON, CAM JO ANNE CORBITT, CPM® TRACEY CROWE LISA JULIEN, CAM, CAPS, ARM BRET MARCHBANKS, CAM STACEY SPARKMAN, CAM ZAC WARD TAMMY WILLIAMS MAINTENANCE DIRECTORS RUSTY GUILLIAMS, CAMT II, CPO DIANE MASON, CAMT, CPO ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS AMY LEONARD JENNIFER McCOY DWAYNE RAWLS, CAS MDHA REPRESENTATIVE NORMAN DEEP LEGAL ADVISOR WES HALL PRESIDENT DIANE CARTER DIRECTOR OF COMMUNICATIONS & MARKETING JENNA W. WILLIS DIRECTOR OF EDUCATION & EVENTS DANIEL SIRCY FINANCE CONNIE MORRIS MEMBERSHIP DEVELOPMENT & SALES GINNY JOHNSON ACTIVE PAST CHAIRMEN MARY BRADLEY BRAD CATHER, CPM®, HCCP, SHCM KIRBY DAVIS FAYE ELLIS, CPM® ANDY GASS, ARM BARBARA HAYNES SHELLEY JAMES, CAPS TAMMY LEE, CAM CHARI LEWIS, CPM® LINDA MASON, CAPS NANCY MORRIS, ARM LINDA PAGE, CPM®, ARM JUDY ROSE, CPM® RITA WILKINSON, CPM®, ARM JOYCE WOLFE, ARM
FEATURE A RT I C LE
7 Productivity Hacks for Your Busy Service Team GIVEN THE FAST-PACED, sometimes hectic nature of working
on-site, your team’s ability to be as productive and efficient as possible will be the key to your property’s success, especially when it comes to the service team. With only so many hours in a day to complete work orders, preventive maintenance tasks, manage vendors and resolve resident issues, it’s no wonder that maintenance techs can easily be spread thin and overwhelmed. No worries – you don’t have to wing it. We’ve assembled seven ways for you to become a more productive service manager and inspire better performance from your team:
1
NTS Development Company Service Team
BY STEPHANIE BURNS, CAPS, CAM, NALP AND MARK FISCUS, CAMT, CPO NTS DEVELOPMENT COMPANY
Train office teams in “Work Orders 101.” Every service tech has probably at some point been given a work order that simply said “blinds broken.” They are left wondering…Which set of blinds? Do they need a new slat, a new pull string, or an entirely new set of blinds? Vague, general work orders often result in incomplete work, callbacks, or time-wasting trips back and forth to the maintenance shop, which gives residents the impression that the maintenance techs are not the rock stars we know they are! There are many common service requests that just need a little troubleshooting to empower the resident to resolve the issue on their own. Maintenance can teach the office team some basic tips on resetting electrical outlets, garbage disposals, or asking specific questions on power outages (they flipped the switch that powers that one outlet). By teaching them how to walk residents through some of these minor issues, the residents gain more confidence in the management team; the office team gains a new set of skills; and the maintenance team gains more time to address the more complex issues they have on their plate!
2
Utilize a voice recorder or notes app on your Smartphone. Begin by using the voice recorder app in your Smartphone to capture your voice thoughts and ideas. This is the perfect way for taking voice-notes while you are walking/inspecting your properties, and these notes can be used to develop a checklist for your next team/maintenance meeting. Voice recordings are especially useful for dictating a note as you can rapidly speak your ideas into your Smartphone and have your phone actually do the typing for you, thus giving you the time to handle other, more important tasks.
3
Prepare for service requests. The first thing you should do after retrieving a work order is go to the shop and grab any tool or part you might need for this type of repair. Don’t investigate the problem and then make a trip to the shop. By getting what you need first, you will be more efficient and save trips. Exception to the rule: Punching make ready vacant apartments. Walk the apartment first. After you have inspected it, you can make a list of all the parts and supplies you will need to get the apartment ready and then you only have to make one trip. CONTINUED ON P. 5
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G NAA NEWS & EV EN TS
4
Google it. Using the internet can be a valuable resource to research an unusual issue, troubleshoot problems and find user manuals. If you run into an issue you have never encountered before, odds are you can find someone else who has posted information that tells you what to do.
5
Have an organized and clean maintenance shop. Something as simple as a clean and properly-inventoried maintenance shop will save your property money and reduce unnecessary spending. It will make your techs more efficient, and it looks nice too. It is always good, on a regular basis, to inspect and take a fresh look at these areas and make sure they are being utilized to their full capacity. Always keep a running list of parts that you are low on so you never run out of stock.
6
Utilizing a make ready turnover board. Maintain a turnover board in your leasing office and maintenance shop so everyone on the entire team can utilize it. Everyone can look
on the board and see the schedule so they know what has been done in a vacant rather than having to call around to find out when a unit will be ready for move-in. It also helps to schedule everything at once on make ready units. Tell your vendor a date and hold them to it. This will save you time and get apartments ready quicker.
7
Have a back-up plan for vendors. We are all loyal to our contractors who deliver a great product at a great price with great service. But it is still wise to have more than one vendor lined up for each service you may need. You never know when a situation may arise and you don’t want to waste time finding a replacement vendor. After you’ve hacked your service team’s productivity, remember: The ultimate source of productivity in customer service is getting it right the first time. Issues that need to be fixed or resolved are inefficient and expend valuable resources.
GN AA N E WS & EVEN TS
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I T’S TH E LAW
Late Rent is Not a Reasonable Accommodation A REC E NT CASE out of the U.S. District Court for the Dis-
trict of Connecticut evaluated whether or not allowing someone who is living in federally subsidized housing to pay their rent late is a reasonable accommodation under fair housing laws. The tenant alleged she had mental illnesses, including Major Depressive Disorder and Post-Traumatic Stress Disorder. She failed to pay at least some portion of her rent on one month but caught up the next month. As a result of her late payment, the housing provider initiated eviction proceedings against her in state court and secured a judgment against the tenant. After the judgment against her, the tenant requested the housing provider withdraw the eviction action as a reasonable accommodation for her mental illness. The housing provider denied the request by explaining that allowing such an accommodation would modify the HUD model lease, and therefore was inappropriate. The tenant then requested either having an automatic payment taken from her bank account each month or having a representative payee or voluntary conservator to ensure that rent was always paid in full and on time. The housing provider agreed to accommodate the tenant by allowing a representative payee or voluntary conservator to ensure that the rent was paid in full and on time. The housing provider offered the tenant a settlement agreement that would allow her to regain occupancy of the apartment so long as she paid all money that she owed. The tenant never signed the agreement. Instead, the tenant sued, claiming, in part, that the housing provider violated the Fair Housing Act by failing to reasonably accommodate her disability by just withdrawing the eviction action. The court dismissed the tenant’s case. The first accommodation request to just withdraw the eviction was not reasonable. According to the court, it would have required the housing provider to make fundamental or substantial modifications to the lease in order to accommodate the tenant. The law does not require such an accommodation to be made. It does not require substantively different services be provided to the disabled, no matter how great their need for the services may be. The tenant’s second request for an accommodation was more reasonable. Since the housing provider agreed to the accommodation but the tenant refused to sign the agreement, the tenant does not have a legal claim that she was not accommodated. Case dismissed.
BY ANGELITA FISHER, ATTORNEY AT LAW KING & BALLOW 6
G NAA NEWS & EV EN TS
TEN N ESS EE A PA RTMEN T A SS O C I AT I O N
Legislative Overview THE LEGISLATURE CONTINUES to move rapidly as it pushes to close by early to mid-
BY CATIE LANE BAILEY, TAA LOBBYIST MILLER & MARTIN, PLLC, ATTORNEYS AT LAW
April. On Monday, February 1, Governor Haslam delivered his annual State of the State address that outlined his 2016 spending priorities. Key initiatives include education, both K-12 and secondary education, road projects and maintenance, and rural economic development programs. The Rainy Day fund is intact, and a request to add to its balance will be made to the legislature. According to Governor Haslam, the state is in a very strong budget position, and his administration continues to present plans for savings and fiscal responsibility. In terms of specific legislation, TAA continues its work on affordable and workforce housing issues. We continue to meet with interested parties, and expect legislation to be working through both the House and the Senate by end of February. TAA also continues its work on the various domestic violence bills that have been introduced. TAA is working to defeat legislation introduced by Memphis/Shelby County delegates, and is working with interested parties to draft an Amendment to the proposed legislation from Chattanooga. While we believe that a consensus bill is very possible, TAA will not support legislation that does not specifically address the concerns of its membership. Finally, the 2016 NAA Capital Conference is scheduled for March 8-9, 2016. TAA has secured appointments with all members of the Tennessee Congressional Delegation. As plans to attend are being finalized, make note that this year’s lobby day issues are ADA Right to Cure, Section 8 Reform, National Flood Insurance Program Reform and Reauthorization, and Apartment Industry Overview.
TAA B OA RD O F DIRECTO RS ME E TI N G
Melissa, CLK Multifamily Management; Cara, MAA
Alan, Ferguson Facilities Supply; J. D., Summit Property Restoration; Chelsea, Poo Prints; David, Ferguson Facilities Supply
Cara, MAA; Catie, Miller & Martin; Cara, MAA
TAA Executive Committee: Shelley, Greystar, TAA Vice-President; Carol, MAA, TAA Secretary/ Treasurer; Cara, MAA, TAA President; Macey, Nickel Plate Properties & Management, TAA President-Elect Robin, AAGM; Linda, Fogelman Management Group
GN AA N E WS & EVEN TS
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EMERGEN CY RELI E F F UN D
The History of ERP IT WAS ABOUT 1997 when the townhome of Rick and Kathy Seeby’s mom
went up in flames. Their mother made it out okay, but her home was a total loss. At the time, the Seebys were very active associate members of the Greater Nashville Apartment Association, serving as Board Members and dedicated sponsors of many GNAA events. Rising from the ashes of this disaster came an idea to create a fund that would assist multi-family residents with the immediate needs of a toothbrush, pillow, shampoo, etc. GNAA chose to call it the Emergency Relief Fund, or ERP, and it would be monitored by the Community Service Committee. This program, being so near and dear to Rick and Kathy, needed to be funded. So at the upcoming Awards and Installation Banquet, their company, Web Laundry Services, pledged to donate $10 for every attendee. Nearly 1,000 attended the event, and shortly afterwards GNAA was presented a $10,000 check that began the Emergency Relief Program.
Since its inception, hundreds of families have received gift certificates from GNAA to help replace some of what was lost. The annual Beer, Butts and BBQ fundraiser is used to replenish the ERP fund and preserve this benefit of your membership to the Greater Nashville Apartment Association.
A Note of Thanks
Hello! My name is Sonia Castelar. My boyfriend, Dylan Phillips, and I were recently involved in the fire in building 7 at Landmark at Glenview Reserve about a week ago. It has been extremely stressful dealing with moving, insurance, finding another home, and of course, address changes. But in the end, I am thankful my dog, my birds, and myself made it out safely that day and nobody else was injured during the fire. We received a gift card from the clubhouse a few days ago, and the leasing manager told us it was from the Nashville Apartment Association. She mentioned you guys help out people who are in emergency situations and I really just wanted to thank you. Even though the insurance will replace most damaged items, it is good to know there are good people in our Nashville community and proves why we are such a great city. Please, keep up the amazing work and I will make sure to spread the word about your organization. Â Thank you! Sonia and Dylan
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G NAA NEWS & EVEN TS
TO O LB OX
“Well, I Didn’t Know I Couldn’t Do That”
(and Other Famous Fair Housing Last Words…) SINCE MOST MULTIFAMILY PROFESSIONALS agree
that our Service Professionals have the most contact with our residents, but may get the least amount of fair housing training, I herein present the most common situations that Service Team members should be aware of to make certain they are fair housing compliant:
Just Say “Know”
As in, “I don’t know, let’s go over to the office and find out…” This should be the standard response to ANY inquiry about availability, rental rates, renewal terms, specials, concessions, and anything else having to do with the rental or renewal of an apartment. It’s also a great answer to the “What kind of people live here” question; however, an even better answer to that question is, “Anyone who meets our qualifying standards lives here”!
There is no such thing as “Oops” in Fair Housing
Just because someone didn’t mean to discriminate doesn’t mean they are automatically off the hook, because the discriminatory act does not need to be intentional. Many fair housing complaints are the result of someone trying to “be nice” or be helpful. While “being nice” is standard operating procedure for most companies, the key to compliance is treating everyone equally and consistently. Some examples of what NOT to do are not suggesting which building someone would like because “there are/are not lots of kids in that building,” or because “there are/are not lots of THOSE people in that building,” and NOT talking about other residents or employees.
FIFO = First In, First Out
While this term is from the retail industry, it also applies to the apartment business, meaning service requests should be completed in the order they are received, unless it is an emergency. (Speaking of emergencies, is there a written list of exactly what constitutes an emergency, and does each resident have a copy of that list?) While it may be tempting to do certain service requests first, because the resident is polite, pleasant, pays their rent early and tips well, it is also an invitation to a complaint based on difference (“You did their work order before mine, even though I called mine in first, because I am a “Protected Class”).
Attitude Is Everything
BY DOUG CHASICK, CPM®, CAPS, CAS, ADV. RAM, CLP, SLE, CDEI, THE APARTMENT DOCTOR™
Since most Service Team members don’t usually get much customer service training either, let’s talk about attitude for a moment. The old cliché holds true here: “Reality is perception and perception is reality.” When a person perceives being treated differently, they will usually make up their own reason for why they are being treated differently – and that reason could be “Because I’m a member of a “Protected Class.” That different treatment includes attitude, body language and overall demeanor; if the Service Technician seems to be friendly and outgoing to everyone EXCEPT Mrs. Smith, then in the absence of an explanation to the contrary, Mrs. Smith may think it’s because she is a member of a protected class. CONTINUED ON P. 21
GN AA N E WS & EVEN TS
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Space is limited | Register for all courses online at www.nashvilleaptasn.org. Payment is due by course date. | No Cancellations | No Refunds
ED UCATI ON A L OPPORT UN I T I E S
To register for these courses and more, go to www.nashvilleaptasn.org.
CPO Certified Pool-Spa Operator Training Program April 7-8, 2016
GNAA Training Room 8:00 a.m. - 5:00 p.m.
All new information on the Model Aquatic Health Code All books included. Students will need to bring pens, notepad & calculator. The program requires an open book written exam. The exam is a pass/fail test. CPO certification is a 5-year certification and is transferable from state to state.
Cost: $365 (members), $500 (non-members) Scholarship Available! DEADLINE TO APPLY 3/7/16
Leasing: The Next Level April 26, 2016
GNAA Training Room • 8:30 a.m. - 12:30 p.m. Full Breakfast Provided! Topics include: Leasing: From Leads to Living! Leasing in a Digital Landscape • Sales Trends Closing the Back Door • Q&A (Send your questions or challenges to holly.michael@clkmm.com and your topic may be picked to cover in class.) Presented by:
Holly Michael, CAM, CLK Multifamily Management Cost: $75
HVAC Certification Course May 3, 2016
GNAA Training Room • 9:00 a.m. - 4:30 p.m. One-Day Seminar – Test Included Includes updated HVAC Information This seminar will prepare students for the EPA test, which will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before class. Manuals will be available at the GNAA office by April 15. Spanish manuals available (class instruction in English).
Presented by: Phillip Waynick
Marketing Masquerade
Cost: $135
T H A N K YO U TO O U R 2 0 1 6 S P O N S O R S !
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G NAA NEWS & EVEN TS
ST. PATRICK’S
MEMBERSHIP MIXER Thursday, March 10th 5:30 - 8:00 p.m. Formerly Dan McGuiness 1538 Demonbreun Street, Nashville Cost: $40 per person, includes 1 complimentary drink ticket & Irish Appetizer Buffet
Get Your Networking On! Our First Mixer of 2016! All Members Invited! DOOR PRIZES, FOOD & FUN! 2016_ApartmentHousingDay_flyer.qxp_AdTemplate.qxd 9/23/15 12:29 PM Page 1
National Apartment Housing Day
CELEBRATING HOME Tuesday, April 5, 2016
24/48 Service
772.3234 getagrip.com
615
Before you get going on your remodel, Get A Grip. Call us today!
SAVE THE DATE – TUESDAY, APRIL 5, 2016! The National Apartment Association (NAA) is celebrating the apartment housing industry with its second annual National Apartment Housing Day. On Tuesday, April 5, 2016, National Apartment Housing Day returns as NAA’s members, affiliates and supplier partners across the country celebrate working in the greatest industry— apartment housing! Now is the time for NAA affiliates and supplier partners to start planning to Celebrate Home. Combine an education session, a property tour with media or an editorial board with a luncheon, a dinner or a happy hour celebration. There has never been a more exciting time to be a part of the apartment housing industry!
Check www.naahq.org for updates.
GN AA N E WS & EVEN TS
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General Membership Meeting
Restoring Nashville’s Multifamily One Community at a Time
655 N. Main Street • Goodlettsville, TN 37072 phone 615.873.4631 • fax 615.873.4634 • ryan@summitpropertyrestoration.com
Are clean breezeways on your calendar? B REE Z EWAY C L E A NI NG HO T WAT ER C O NC RET E C L EA NI NG LO W P RE S S URE B UI L DI NG WA S H I NG RO O F S TA I N REM O VA L
Call today for a free demo at your property!
C J P ie r c e
W : 6 1 5.999.0 10 4 C : 61 5.496.5 370 ww w. p row a s hnas hville.com
SUNDAY
MONDAY
march 6
TUESDAY WEDNESDAY THURSDAY
Communications Committee*
1
2
TAA Day on the Hill
9am
8
9
Managers Luncheon*
Golf Committee* 9am
15
Maintenance Appreciation
21
27
28
22
HVAC Hands-On Training: Low Voltage, Electrical Controls, Diagrams*
14
GNAA NEWS & EV EN TS
10
Banquet Committee* 9am
12
Awards Committee*, 10am
18
19
25
26
Directory Committee* 10am
16
St. Patrick’s Day
17
9am
Board of Directors*
Community Service Committee*
Statistics Committee*
Membership Committee*
23
10am
9am
10:30am
24
Education Committee* 9am
Good Friday
GNAA OFFICE CLOSED
Membership Connection* 11am
29
Multifamily Executive Council 11:30am
Apt. Tour Committee*
10:30am
9am
Easter
11
9am
Harp & Fiddle, 5:30pm
Dave & Busters 2pm
20
5
St. Patrick’s Membership Mixer
NAA Capitol Conference March 6-9
14
4
Programs Committee*
12pm
13
3
News & Events Committee*
SATURDAY
10am
7
Daylight Saving Time Begins
FRIDAY
30
Trade Show Committee*
31
9am
*at GNAA office
M A RC H MA NAG E RS LUNCHEO N
Productivity Hacks for Property Managers WE DNESDAY, MARCH 9 | 12:0 0 pm GNAA ED U CAT I O N FAC ILIT Y Two International Plaza, Suite 201 | Nashville, TN 37217 Presented by: ST EPH A N IE B U R N S, CA P S, CA M , NALP,
Property Manager, The Grove Apartments/ NTS Development Co.
SPECIAL THANKS TO OUR SPONSORS:
1st Choice Construction | Comcast Drain Guy, LLC | Leaders Moving and Storage Progreen Restoration | Two Rivers Roofing Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org. Non-sponsoring Associate members will be required to pay $35 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed $35 to your account.
M A N AG E RS NE WS
Abby, Gazebo; Diana, HND
Mac, Langley & Taylor
Professional Service with a Personal Touch Dwayne Rawls
(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.
3868 Dickerson Pike, Suite 200 • Nashville, TN 37207
F EB RUARY MEET IN G H IG H LIG H TS
Jay, Alberto & Danny, Real Floors; Diana, HND; Traci, Uptown Flats; Connor, Real Floors; Diane, 1505 Demonbreun
Zac, Villages of Vanderbilt; Holli, Sherwin-Williams; Diane, 1505 Demonbreun; Kari, Sherwin-Williams; Traci, Uptown Flats; Collin, Nob Hill
Chris, Comcast; Jay, Comcast
MJ, Lakefront Apts.; Ahmad, Paradise Properties
GN AA N E WS & EVEN TS
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A SS O C I AT E S NE WS
James, TransFirst; Shannon, Leaders Moving & Storage
Penny, Penny Rawls Photography; Jack, ACI
A SS O C I AT E S NE WS
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GNAA NEWS & EVEN TS
F EB RUARY MEET IN G H IG H LIG H TS
Lacey, CORT; Jill, CSC ServiceWorks
Greg , Zippy Shell; Terry, State Farm Insurance
Annie, Sharp, Robbins & Popwell; Penny, Penny Rawls Photography
Brooke, Data One; Jennifer, Law Office of Jennifer McCoy
F EB RUARY MEET IN G H IG H LIG H TS
M A I N T E N A N CE NE WS
John, HND Management; Cowboy, Views of Brentwood
JANUARY & FEBRUARY MEET IN G H IG H LIG H TS
Nick, Acklen; Andrew, Brad & Shane, Chadwell Supply
Greg, L.I.C.R.A.-Nashville; Patrick, Brentwood Downs; Gordon, Uptown Flats; Jamall, L.I.C.R.A.-Nashville
Jeff, Reliable Roofing; Chris, Acklen
Mac, Langley & Taylor; Kent, Acklen
Jack, South Brook; Stephan, Lone Star Parking Lot Maintenance
Jimmy & Dwayne, Wheeler, Inc.; Danny, Covenant Crossing; Rusty, Lighthouse Property Management; Luis, Wheeler, Inc.
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N EW ME M B E R S APARTMENT COMMUNITIES Autumn Pointe Townhomes M. J. Roames 324 Walten Ferry Rd. Hendersonville, TN 37075 16 apartment homes 615-824-2151 FAX 615-824-2710 lakefrontapartments@gmail.com October Sky TN, LLC Referred by: TN Lease Program Retreat at Lenox Village Maria Williams 6900 Lenox Village Dr., Suite 26 Nashville, TN 37211 183 apartment homes 615-834-8900 lenoxvillage.mgr@pacapts.com Preferred Apartment Communities Referred by: TN Lease Program The Regent at Lenox Village Maria Williams 6900 Lenox Village Dri., Suite 26 Nashville, TN 37211 18 apartment homes 615-834-8900 lenoxvillage.mgr@pacapts.com Preferred Apartment Communities Referred by: TN Lease Program ASSOCIATES Brown’s Florist Christy Hale 269 W. Main St. Hendersonville, TN 37075 615-824-0857 brownsflorist@comcast.net Flowers, plants, gift items, balloons, gift items, florist Referred by: Loyd Owen, Bug Solutions Community Coatings, LLC Darrell Graves 101 Laurelwood Dr. Shelbyville, TN 37160 931-224-1661 communitycoatings@gmail.com Exterior painting, siding repair/installation Referred by: Owner changed company name LeaseLabs Amanda Macin 2251 San Diego Ave., #A-150 San Diego, CA 92110 317-413-6636 amanda@leaselabs.com Marketing 18
G NAA NEWS & EVEN TS
Lonestar Parking Lot Maintenance, LLC Stephan Garrett 105 Southeast Pkwy., Suite 110 Franklin, TN 37064 615-260-8030 FAX 615-807-4978 stephan@lonestarplm.com Asphalt paving, repairs, seal coating, striping, concrete needs Referred by: Website
Socially Delivered.com Jennifer Abernethy 20799 Amberview Ct. Ashburn, VA 20147 571-426-9607 FAX 703-723-1243 info@sociallydelivered.com Social media management, blogging, social advertising Referred by: Website
Multifamily Cable and Internet Josh Costa 4042 Hwy 378 W. McCormick, SC 29835 864-852-0535 FAX 864-852-0537 josh@mymci.net TV & Internet Referred by: Jason Distefano, Green Village Recycling
Southern Acre Landscaping Hall Simmons PO Box 92136 Nashville, TN 37209 615-840-2277 hall@southernacre.com Full-service landscape maintenance, landscape installation, landscape enhancements Referred by: Nancy Morris, Freeman Webb
My Town Movers 2000 Mallory Ln., Suite 130-311 Franklin, TN 37067-8231 615-984-8696 (TOWN) noel@mytownmovers.com Full-service, local & long distance moving company Referred by: Memphis Apt. Association
Special Security & Patrol, Inc. Bobbie Perkins PO Box 624 Hermitage, TN 37076 615-454-5585 FAX 615-902-6231 Security officers, police officers, patrol service Referred by: Angela Westmoreland, Angie’s Cleaning & Maintenance
The Oakley Group, Inc. David Oakley 2120 16th Ave. S. Birmingham, AL 35205 205-918-0786 FAX 205-918-0786 slianos@berkadia.com Multifamily real estate brokers Paradise Properties, PLLC Ahmad Jamil Washington 316 Hickory Pl. Nashville, TN 37214 615-479-0553 FAX 615-301-1589 paradisereo@gmail.com Repairs, trashouts, painting, lawn care, carpet, flooring, locks Referred by: Website Rhythm Builders Brian Burke 1007 Perkins Ln. Franklin, TN 37069 615-925-0309 brian@rhythmbuild.com Gen. contractor, construction, design builder Referred by: John Witaker, Hermitage Lighting Gallery
Terry Jones - State Farm Insurance 545 Mainstream Dr., Suite 104 Nashville, TN 37228 615-256-6066 FAX 615-255-1699 myagent@terrywjones.net Insurance & financial services Referred by: Marisa Macri, MM Promotions Waste Away, LLC Ron Walser 777S Harbour Island Blvd., Suite 350 Tampa, FL 33602 866-999-2929 FAX 813-425-7684 grichards@wasteaway.us Valet trash services Referred by: Joined for Trade Show
Greater Nashville Apartment Association’s
2016 Golf Tournament
Thursday, May 19, 2016 Hermitage Golf Course, General’s Retreat REGISTRATION CONTINENTAL BREAKFAST SHOTGUN START LUNCHEON AWARDS & PRIZES COST
6:30am 6:30am 8:00am 2:00pm Following the Tournament $150 per player – Includes green fees, cart, range balls, use of practice facility one hour prior to event, 1 mulligan, 1 toss, 1 putting ticket, 4 drink tickets, team pictures, luncheon
Registration Company Name ____________________________________________________________ Players ___________________________________________________________________ Authorized Signature ________________________________________________________ Phone/Email _______________________________________________________________ Method of Payment: Total $________
Amount Enclosed $________
Bill GNAA Account
NO REFUNDS • NO CANCELLATIONS There will be no competitive company or category lockouts on any event.
Prizes for: Hole-In-One • Closest to the Pin Longest Drive • Longest Putt Best Decorated Hole MAIL OR FAX TO: 2 International Drive, Suite 201 • Nashville, TN 37217 phone 615.365.3047 • fax 615.365.3571 • www.nashvilleaptasn.org
Thank You Tournament Sponsor
SHERWIN WILLIAMS PAINT & FLOORING
GEN ERA L MEMBERS HI P LUN CHEO N
Do You Have a Dog in the Fight?
Distinguishing Service & Companion Animals and Your Obligations Under the Fair Housing Act Greater Nashville Apartment Association’s
2016 Golf Tournament Thursday, May 19, 2016 Hermitage Golf Course, General’s Retreat
REGISTRATION 6:30am CONTINENTAL BREAKFAST 6:30am SHOTGUN START 8:00am LUNCHEON 2:00pm AWARDS & PRIZES Following the Tournament
Sponsorship Categories SOLD _____ SOLD _____ SOLD _____ _____ _____ _____ _____ _____
$2,500 Title Sponsor $750 Beverage Cart (4) $500 Registration $500 Cooling Cart (2) 1 available $500 Food Sponsor (4) 1 available $300 Putting Contest $300 Driving Range $100 Welcome Banner
$500 Contest Holes _____ SOLD _____ SOLD _____ _____ _____
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Hole Hole Hole Hole Hole Hole Hole Hole Hole Hole Hole Hole Hole
#1 #4 #6 #7 #8 #9 #10 #11 #12 #13 #14 #16 #17
GNAA NEWS & E V EN TS
Where: G AY LO R D SPR I N G H O U SE LI N KS Speaker: AN G E LI TA F I SH E R , Attorney at Law,
Law Office of King & Ballow
Featured Management Company: N TS D E VE LO PM ENT CO.
Special Thanks to our Sponsors: BG Staffing | Comcast Ferguson Enterprises | Leaders Moving & Storage Real Floors | Sharp, Robbins & Popwell, LLC
Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
Longest Drive #2 Closest to the Pin #3 Hole In One #5 Corn Hole #15 Longest Putt #18
APARTMENT STAFFING C A N
$300 Fairway Holes SOLD _____ _____ SOLD _____ SOLD _____ _____ SOLD _____ _____ SOLD _____ _____ _____ SOLD _____ _____ _____
When: TH U R SDAY, APR I L 21 | 1 1 :3 0a m
Thank You Tournament Sponsor
SHERWIN WILLIAMS PAINT & FLOORING
H E L P
Y O U
We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed
399-4747
fax 399-0888
Monday-Friday 9-6 DEE HARDING Owner
TOOLBOX, CONT. FROM P. 9
Do as I Say AND as I Do
Moments With May
The Service Team Manager has a special responsibility as the Supervisor to comply with all fair housing laws and ensure that each of the team members complies. That means everyone looks to the Manager for guidance, and people will automatically assume that if the Manager says or does something, then THEY can say or do it too. This includes being proactive by not tolerating off-color or racially insensitive jokes, sexual harassment in ANY form, being aware of what the team is looking at if they have Internet access (jokes sent by email, inappropriate websites), EVERYTHING. Remember, not leading by example regarding fair housing can have very expensive consequences. Finally, it’s important for each employee to remember that every person living in the United States is a member of at least four of the federally protected classes (race, color, sex and national origin), so compliance with fair housing laws should be easy! Just treat everyone equally, with respect and professionalism, and apply and enforce all policies and procedures with consistency. So what can be done about making certain your Service Team is playing fair? There are plenty of quality classroom, computer-based and web-based training programs available that are designed specifically for Service Employees, including several courses being offered by the Greater Nashville Apartment Association this year. (The 2016 GNAA Education Schedule is available at www.nashvilleaptasn.org.) Isn’t it about time we get EVERYONE at our properties trained (or is it time for a refresher class)? Remember, play nice and PLAY FAIR! Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI, is The Apartment Doctor™, restoring rental health to multifamily professionals for the past 38 years. A licensed real estate broker in Florida and Georgia and a Licensed Fair Housing Expert Instructor in Virginia, he’s based in Melbourne Beach, FL and can be reached by writing to DChasick@Aptdoctor.com or by visiting www.Aptdoctor.com, www.Twitter.com/Aptdoctor and www.Facebook.com/TheApartmentDoctor.
“Basketball and politics have a lot in common. Like when two opposing fans watch the same exact interaction and both feel like their guy is the one who got fouled.”
Law Office
Hall & Associates 223 Madison Street • Suite 212 Madison, TN 37115
Save the Date 2016 Awards & Installation Banquet “Bow Ties & Pearls” A Formal Affair Saturday, November 19 Omni Hotel Downtown Nashville
615.868.4101 Fa x 6 1 5 . 8 6 8 . 3 8 9 3
LandlordAdvocate®
GN AA N E WS & EVEN TS
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The
Pulse
M A INT E NA N C E A P P R EC IAT IO N
“We LOVE our maintenance team! Without them this place would not run. Even the residents see and acknowledge how often they go above and beyond. They are an amazing group and we couldn’t do it without them!” –1505 Demonbreun
City View (RAM): Eric Thomas, Maintenance Supervisor
The Flats at Taylor Place (Lincoln Property Co.): Jason Cargile, Maintenance Supervisor; Anna Hines, Housekeeping; Greg Johnson, Maintenance Technician
“If our Matrix Service Team cannot fix it, then it isn’t broken!” –Park Central
Colonial Grand
Bell Franklin Gateway
“Best team EVER! Our guys make stressful situations seem like a piece of cake! Always upbeat no matter the circumstance!” –Crestview
“This group makes my job easy, love my maintenance team!” –Vierra Cool Springs
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GNAA NEWS & EV EN TS
Cantare at Indian Lake Village (Steadfast Management): Todd Cadorette, Maintenance Supervisor; Jordan Milliken, Maintenance Technician
Vista Germantown (LMS Real Estate): John Bates, Austin Whidby & Kenny Norris
Tapestry, Bell Partners
Diana & John, HND
Welcome, Clayton, to the Element Music Row team!
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1-866-204-8734 With a strong sense of urgency while catering to your needs, Windsor Redevelopment is committed to helping you succeed.
Specializing in all Aspects of Construction on Multifamily/Commercial Properties • Complete Interior and Exterior Property Rehabs • Water Intrusion Specialist • Disaster Relief • 24 Hour Emergency Service
ONE CALL DOES IT ALL!
Two International Plaza, Suite 201 Nashville, TN 37217 615-365-3047 • 615-365-3571 www.nashvilleaptasn.org
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