CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation w w w . r e l i a b l e r o o fi n g . n e t
Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042
399 Haywood Lane Nashville, TN 37211
Eddie M. Patterson, Owner
G N A A N E WS & E VE NTS
2013 B oard o f D irec tors
MAY 2013
CONTENTS 4
Features
4 FEATURE ARTICLE For Open Houses, the Right Smell Sells 6 IT’S THE LAW Did the Landlord/Tenant Act Change Again This Year? 7 TAA 2013 Legislative Session 8 LEASE APPEAL Secure More Leases with Effective Follow-Up Strategies 10 TOOLBOX Go Trash Out That Apartment! 17 NOW FEATURING Bell Partners, Inc.
Association News
8
12 EDUCATIONAL OPPORTUNITIES Register Now! 13 2013 BEAUTIFICATION CONTEST Register Your Community Now! 16 CALENDAR Something Special Noted on the Calendar 18 MANAGERS NEWS How to Hire 18 GOLF TOURNAMENT Register Now! 20 ASSOCIATES NEWS Maintaining the “Mane Thing” 22 MAINTENANCE NEWS Gang Awareness 24 2013 TRADE SHOW Your Vacation Destination 25 NEW MEMBERS Welcome! 26 GO GETTERS Members Recruiting New Members 26 MOMENTS WITH MAY The Adventures of May B. Knutts
About The Cover Bell Partners Inc. Photo Compliments of Penny Rawls
PRESIDENT SHELLEY JAMES, CAM PRESIDENT ELECT TAMMY LEE VICE PRESIDENT STACY GARCIA, CAM SECRETARY/TREASURER DIANA ENGLISH, CAM IMMEDIATE PAST PRESIDENT LINDA MASON, CAPS, ARM MANAGERS REPRESENTATIVE JUDITH STRONG, CAM MAINTENANCE REPRESENTATIVE DIANE MASON ASSOCIATES REPRESENTATIVE JIMMY KING MANAGEMENT DIRECTORS REBECCA BRITT STEPHANIE BURNS, NALP, CAM DIANE CATHEY, CPM JO ANNE CORBITT, CPM BROOK KEEN, HCCP ANDREW KLAHN, CAM KELLY LUCKY LISA SWICK , CAPS ZAC WARD ABBY WITTENMEIER MAINTENANCE DIRECTORS JEFF BECKER RUSTY GUILLIAMS, CAMT II, CPO ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS JANELL MAYO, CAS AMY LEONARD DWAYNE RAWLS, CAS MDHA REPRESENTATIVE NORMAN DEEP LEGAL ADVISOR WES HALL EXECUTIVE DIRECTOR DIANE CARTER EDUCATION & MEMBERSHIP SARAH SMITH FINANCE LAURIE LAGUNA STATISTICS CONNIE MORRIS MARKETING, MEETINGS & EVENTS DANIEL SIRCY ACTIVE PAST PRESIDENTS MARY BRADLEY BRAD CATHER, CPM, HCCP, SHCM KIRBY DAVIS JACKSON DOWNEY FAYE ELLIS, CPM ANDY GASS, ARM BARBARA HAYNES CHARI LEWIS, CAM, CAPS LINDA MASON, CAPS HAROLD MORRIS NANCY MORRIS, ARM LINDA PAGE, CPM, ARM ELLEN PARKER RITA WILKINSON, CPM, ARM JOYCE WOLFE, ARM
FEATURE A RT I C LE
For Open Houses, the Right Smell Sells DON’T GET BURNED during your next open house
Passing the Smell Test Following are the good and bad scents for real estate open-house events.
GOOD BAD Lemon Potpourri Green Tea Gourmet Foods Cedar Chocolate Chip Cookies Pine Other Baked Goods Basil Vanilla Source: Eric Spangenberg, The Wall Street Journal
BY PAUL R. BERGERON III, NAA REPRINTED FROM UNITS, MARCH 2013
by the seemingly wonderful scent of chocolate-chip cookies. That is advice based on a study by Washington State University professor Eric Spangenberg, Ph.D., Dean of its College of Business, who has studied olfactory marketing tendencies for years. Olfactory marketing strategy is gaining in relevance and application among retail stores and real-estate agents. Complex smells, such as baked goods and potpourri, are likely to dampen enthusiasm for a fast sale for top dollar, summarizes the Wall Street Journal, reporting Spangenberg’s results. His strategy follows the KISS Principle (Keep It Simple, Stupid). Spangenberg suggests that shoppers spend 31.8 percent more in an average store where an orange scent is found. Orange aroma is more effective than complex aroma mixes such as a blend of orange, basil and green tea. Spangenberg found that the right aroma, such as orange, affects cognitive functions in the same area of brain that is involved in decision-making. The “open-house” implications of the study are based on single-family home sales (not apartments) and reflect opinions of 402 people in a home decor store in Switzerland over 18 days in 2010. “The studies were done in retail stores, so you have to be careful when making generalizations,” Spangenberg says. “However, the principle of simplicity would hold true for apartments as well as single-family homes.” Rhonda Abrams, Demand Media, The Chron.com, interprets Spangenberg as suggesting that the type of scent used to influence retail behavior is not as important as its presence. Neutral scents increase shopping Just as well as stronger fragrances, Abrams writes. The study found that where there is a pleasant scent, shoppers perceive that they had been shopping for a shorter time, whereas consumers in unscented stores felt they had been shopping for a longer period. Spangenberg suggests that marketers develop a signature scent to avoid similar fragrances in competing stores, Abrams writes. Feelings of energy come to a room, business or product that carries a citrus scent, such as lemon, orange and grapefruit, she writes. Awake and invigorating, energy-inducing fragrances are well suited for work environments, fitness centers and casinos. Bright and uplifting fruity scents remind customers of youth and vitality. Apple, peach, pear and plum fragrances encourage these feelings while also reducing stress. “Certain scents create an inviting and safe atmosphere,” Abrams reports. “Marketers can use popular floral fragrances that include jasmine, gardenia, orange blossoms, lavender and rose when the product wants to produce a welcome feeling. Fresh earthy scents such CONTINUED
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G NAA NEWS & EV EN TS
as fir, birch, and spearmint are effective for evoking airy, clean and nature thoughts that work in almost any environment or situation.” Common sense also plays a role. Scents also need to be congruent with the home, Spangenberg says. Cedar might work in a mountain home, but would seem inappropriate for a beach house, he says. The Wall Street Journal cited one real estate agent in Vail, Colorado, who spends up to an hour and a half preparing a home for an open house, cutting fresh pine branches or picking fresh lavender and mint from his herb garden. He insists on all-natural scents, calling artificial scents, candles and sprays bogus. According to University of Michigan professor Aradhna Krishna, marketers should be aware of cultural differences surrounding scents. For instance, menthol is related with freshness in the United States, but in the UK it is associated with medicine. A floral scent can remind customers of happy times in one culture or funerals in another. A fruit called “durian” has a strong odor that many find so offensive it is banned in some public places, but others who grew up eating it love the smell because of the fond childhood associations.
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399-4747
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Monday-Friday 9-6 VI DOZIER, Owner/Operator
GN AA N E WS & EVEN TS
5
I T’S TH E LAW
Did the Landlord/Tenant Act Change Again This Year? THANKS TO THE TENNESSEE APARTM ENT ASS O C I AT I O N
and its new full-time Director of Governmental Affairs and registered lobbyist, Catie Lane Bailey, the answer is “Yes, and in a positive way!” The TAA drafted and lobbied for passage of an amendment to the Act that has given landlords rights under the fire and casualty damage statute and corrected a situation that was created by the legislature defining “substantially impaired” in 2011.
Prior to passage of the bill, the Act only addressed the rights of the tenant when the premises, as defined by the Tennessee Code, was damaged by fire or casualty to the extent that it was deemed to be “unfit for human habitation by a governmental authority.” If the dwelling unit was determined to be substantially impaired, the tenant could immediately vacate the premises and within fourteen days notify the landlord of the tenant’s intent to terminate the rental agreement. All fire or casualty damages do not meet this definition. After 2011, the Act left both the landlord and the tenant in an undeterminable position if the unit had not been deemed to be unfit for human habitation by a governmental authority. After a natural disaster, codes departments are overwhelmed. It could take weeks before a unit is inspected. The statute as previously written was unrealistic as to this timing issue. Before this year’s amendment, after codes had made its determination, the tenant could immediately vacate the premises and within fourteen days notify the landlord of the tenant’s intent to terminate the rental agreement. Then, rents would be apportioned based on the date when the casualty occurred. The new amendment makes the tenant responsible for rents until he has returned the keys or, in fact, vacated the premises. The new amendment now gives the landlord the right to gain possession of any damaged rental unit, if repairs require the tenant to vacate the premises. Landlords no longer have to wait for a governmental authority to determine that the premises is unfit for human habitation. This could save weeks by allowing rehabilitation to begin much sooner in all circumstances. It seems to be a trend in our society that people want to exaggerate their losses. This is especially true when the cause of the damages could have been the fault of the owner or manager of the property. The cost of repairs and landlords’ exposure to additional liability for personal injury and property loss will be greatly reduced now that the tenant can be required to vacate prior to repair of a unit that has been damaged, yet is not completely uninhabitable. To exercise these rights, the landlord has been given authorization to terminate the rental agreement with a written, fourteen-day notice of termination. In most situations, we only want to terminate tenancy, not the lease. In terminating fire or casualty cases, we need to look closer: • If the tenant is responsible for the damages, terminate tenancy only, thereby preserving your contractual and legal rights to recover all losses caused by the tenant. • However, if we are terminating the tenant’s right because of damage that was not the fault of the tenant, or caused by natural disaster, the tenant should not be liable for the remaining term of the lease. We should terminate the lease, thereby removing the tenant’s right to return to the rehabilitated unit.
BY WES HALL LAW OFFICE OF HALL & SITLER 6
This new amendment becomes effective on July 1, 2013. As with all new legislation, it is best to contact your attorney to discuss specific situations or questions as they arise. We want to take this opportunity to thank the state-wide local Associations and Board of Directors of the Tennessee Apartment Association, for their leadership and dedication to the growth of the TAA, your work produced the creation of a full-time Director of Governmental Affairs. This is a positive step for our industry and we look forward to now becoming a trade association that creates and passes positive legislation.
G NAA NEWS & EV EN TS
TEN N ESS EE A PA RTMEN T A SS O C I AT I O N
2013 Legislative Session THE TENNESSEE APARTMENT ASSOCIATION had a very success-
ful year on Capitol Hill. As the 2013 Legislative Session comes to an end, TAA is very pleased with the outcome of the bills it monitored. The 108th General Assembly has proved to be focused on initiatives that promote a business-friendly environment in Tennessee.
Bills Passed
The 108th General Assembly has proved to be focused on initiatives that promote a business-friendly environment in Tennessee.
TAA supported a piece of landlord-friendly legislation that would allow a landlord to terminate a rental agreement if the premises are damaged or destroyed by fire or casualty to an extent that restoring the premises to its undamaged condition requires the unit to be vacant. This legislation was sponsored by Representative William Lamberth and Senator Bill Ketron and passed unanimously in both chambers after moving through the committee process. Upon being signed by the Governor, this bill will become effective July 1, 2013, and will apply to new rental agreements entered into as well as those renewed on or after this date. TAA also supported a bill that removes a provision in the Uniform Landlord and Tenant Act prohibiting public housing projects in Hamilton and Rutherford counties from charging more than $5.00 per month for the late payment of rent or charging a late fee unless more than 15 days have elapsed since rent was due. This bill successfully made its way through the committee process, and passed in both the House and the Senate chambers.
Bills Defeated
TAA was able to defeat legislation that would require 24-hour notice of approximate time of removal pursuant to writ of possession. This bill would hold the plaintiff liable for damages to the defendant’s removed personal property if these notice requirements are not followed. TAA was also able to defeat legislation that would allow a victim of domestic abuse, sexual assault, or stalking to terminate a lease or rental agreement if notice and documentation that the tenant is a victim are presented to the landlord.
Bills Monitored
Additionally, TAA monitored eight bills without taking an official stance. This was done because the captions of the bills (a brief statement that describes what the bill proposes to do) opened a section of the Tennessee Code Annotated that could potentially affect the multi-family housing industry. Each bill was watched closely to ensure that it was not amended to accomplish an objective other than its original purpose. None were amended, and TAA remained neutral on each of the eight bills.
BY CATIE LANE BAILEY, DIRECTOR OF GOVERNMENT AFFAIRS GN AA N E WS & EVEN TS
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LEA S E A PPE A L
Secure More Leases with Effective Follow-Up Strategies EVERY APARTMENT COMMUNITY wants one thing
– more leases! By improving your follow-up strategy you will increase your closing ratio, save time, minimize stress and be more organized. Only a small percentage of prospects actually lease on their first visit. We are a “Be Back” business where the Leasing Professional who makes the best impression and makes an effort to follow up gets the most leases. But figuring out the who/what/when/how in following up with prospects can be a difficult skill to master. Read on and see what you can do to improve.
Follow-up Strategy Tips
By improving your follow-up strategy, you will increase your closing ratio, save time, minimize stress and be more organized.
STEPHANIE BURNS, NALP, CAM NTS DEVELOPMENT COMPANY 8
G NAA NEWS & EVEN TS
• Follow-up according to their preferences. During your prospect’s visit, establish how and when you will get in contact, such as by e-mail, text, or cell phone. The key here is that you ask which method the individual prefers and that he or she establishes the ground rules. For example: “John, I understand that you need some time to make a decision about making The Grove your new home. I’d like to keep in touch with you in the event that you need more information. Would you prefer that I call or e-mail you to touch base?” Also, if they agree to follow up upfront, you are further along in the sales process. If they try to avoid it or tell you they don’t want the follow-up contact – they aren’t leasing from you. They are not sold and you may want to regroup to figure out what went wrong. • Don’t call or e-mail just to see if the person has made a decision yet or to “check-in.” This kind of message puts the prospect on the spot and assumes that he or she has all the information necessary to make a decision. Ask if he or she has any questions or tell him or her something you may have forgotten to mention during the visit. • Timing is everything! If you have a work number, it is best to call during those hours. If you have a home number, it is best to call after work hours. If you have a cell phone number, your choices are more flexible. Remember, if prospects choose for you to follow up by telephone, ask, “What is the best time to reach you?” • “Is this a good time?” When you reach a prospect by telephone, be sure to ask if he or she has a minute to talk before starting the conversation. If the individual is busy, schedule a specific time to call back. • Give your prospect a call to action. If you have to leave a voicemail, your message should always help your prospect take the next step. For example: “Alison, I just wanted to update you about the availability of apartment #304. This apartment has been leased, but I do have a similar one coming open for your time frame. Same great features…fireplace, second floor, washer and dryer…all the things you said were important to you. Would you be interested in reserving this apartment? Just give me a call and let me know what you think. I can be reached at…” CONTINUED
• Tie your emails to what you already discussed during the tour, whether it be a particular apartment or floor plan, features he or she liked, or the timing of his or her move. This lets the prospect know that you listened and you care enough to continue the relationship. If you don’t have new information to offer, create urgency about availability or a special incentive, or simply reiterate your desire to have the person as a resident at your community. • As a general rule, mimic how the prospect contacts you. If she emails you, email her back. If she calls you, call her back. • Match the prospect’s time frame with your follow-up plan. Use your prospect’s time frame to plan how you will follow up instead of the default, programmed time frames we are used to. If you have a customer who needs to make a decision by the “end of the week,” you should contact them later that same day to see how the rest of their tours went. However, this would totally backfire on you for a prospect needing to make a decision in the next 45 days if you start calling them right away. If you know they want to move within a week, limit contact to every other day. If they are moving in 30 days, following up every three days is appropriate the first week, then once every four to six days after that until the 30 days is up.
Develop a Follow-Up System
In order to ensure that you do all your follow-ups, you need to put a system in place. It doesn’t have to be complex or highly sophisticated – it just needs to be a system that works for you and makes it easy for you to make follow-up calls and emails on an ongoing and consistent process in your business. Organization will be the key to your success, but it is important to do what works for you. Whatever method you choose, what is most important is that you have a system and stay consistent. Here are some ways that you can create a follow-up system: • Keep a “to-do” list. It is easier to follow up if you keep yourself organized. Try using a paper-based or computerized “to-do” list. This list will aid in reminding you when it’s time to make a call. Taking the time to create a list is a much better alternative to not writing it down and suddenly recalling you should have phoned last week. That prospect will lease somewhere else. • Use a personal calendar. In conjunction with your “to-do” list, keep a personal calendar. If you currently have more than one calendar or are relying on the desktop calendars, try to condense them into one. This way, when you begin each day, all your to-dos will be in the same place, reminding you to check back in with a prospect. • Good old fashioned Excel spreadsheets. These days you don’t even need a copy of Microsoft Office to use Excel. Google comes to the rescue with Google Docs (www.google.com/docs). Google Docs is an awesome program because you always have your spreadsheets accessible to you — plus you can share the documents easily with anyone in the event you ever need to. Your spreadsheet can be simple. Create a spreadsheet document with a calendar that has a space for each day of the calendar month. You can place reminder notes in each of the days where you think a contact would be needed, and then you check your spreadsheet as you begin each day. This technique has been used by salespeople for decades with lots of success. • Traditional guest card binder system. Tech-savvy people may groan at this suggestion, but there’s nothing wrong with simply having a binder with all your guest cards and dividers with a section for email leads, phone leads, and on-site visits. During the summertime when you are dealing with numerous leads, this system may be too cumbersome, so a more technologically advanced solution may be better. • Computer software reminder system. Using a computer reminder system can be easy to use. E-mail servers like Microsoft Outlook have features you can use to keep track of your contacts with prospects.
Follow-Up Ideas That Will Get You Noticed
• If you have an upcoming community event, call your prospects to invite them to attend. Having a breakfast for residents this weekend? Remember your football game showing in the community room. Invite them to join! • Follow up with personalized photos or video. For example, while you are on the apartment tour take your camera, and anything that your prospects say they like, take a picture of it. After they leave, load the pictures onto a Flickr.com account and email them the SHARE link. (Some email servers may have limits for attachments, and you want to make sure that you don’t attach a bunch of pictures that gets your email automatically moved into the spam folder.) Make sure in your follow-up email you put something personal and friendly, i.e. “Here is a link to the pictures I took for you. You mentioned the size of the closet. I measured it and it’s 8x7. We would love to have you live here!” • Follow up via text message! Send a short thank you text as the prospective resident leaves the community. Or if the prospect is looking for something that you don’t have available on that day, let them know that things change often and you’d like to be able to text them when something becomes available. There are several companies that offer SMS text messaging services including Indatus and For Rent Media Solutions. • Include helpful tips and suggestions in emails – that way you don’t appear pushy. Send links for local restaurants, city happenings, an invitation to your pool party, etc. The more interesting and helpful the emails are, the more trust you’ll build with the prospect, and they’ll be more inclined to open future emails from you. • Send handwritten thank you notes. Do you remember the last time someone sent you a written note to thank you for visiting an establishment? Did the followup contact affect your decision to return or give repeat and referral business? What an impact a small gesture can make! Our industry is a very personal one; we are here to help provide shelter, which is one of the basic human needs. Establishing and maintaining that personal connection with the prospect is of great importance. Thank you cards should always be sent out within 24 hours of showing the property. Always include your business card. The note may get thrown away, but your business card is often held onto. GN AA N E WS & EVEN TS
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TO O LB OX
Go Trash Out That Apartment! WHETHER YOU ARE BRAND NEW to maintenance
I would like to share a few tricks of the trade I have learned from multifamily and managing turns.
in the apartment industry or a seasoned pro, it doesn’t take too long to feel the push towards the finish line each month with regards to getting newly vacated apartments turned so new residents can move in and future prospects have something to look at. I remember the day when I first started in the industry… no wait a minute, what I remember is, when I was 16, my parents managed an apartment community in Seattle. My mom noticed me one afternoon after school lounging on the sofa, too lazy to get up and change the channel on the TV (no remotes in those days—the agony). The words she uttered are forever etched in my mind: “Go trash out apartment C21.” At first I did what any teenager would do…pretended to be engrossed in an educational TV program, and ignored the request from my mother. Obviously “JP Patches,” a daily afternoon children’s program hosted by the title character, a clown (my childhood guilty pleasure), was not high on Mom’s list of educational programs for high school sophomores. Mom, not to be outwitted nor competed with, blurted out again and this time with that motherly tone: “I said, GO TRASH OUT APARTMENT C21!” This time she was not clowning around, and I heard and understood her loud and clear. Begrudgingly, I got my butt off the couch and trashed out Apartment C21. Thus began my journey in apartment maintenance I would like to share a few tricks of the trade I have learned from multifamily and managing turns.
Teamwork
The entire team—techs, housekeepers, groundskeepers, leasing agents, etc.—all have the common goal of turning the apartments. Pre-leased units are top priority and need to be completed at the very least one day in advance of the move-in date. Maintenance supervisors working with the property managers rely on each other to make sure all team members are aware of what unit is priority.
The Make Ready Board
Team leaders generally have full control of the Make Ready Board, which keeps the entire team aware of the status of each unit being turned. Company policy dictates how the keys to the unit will be changed and when. Most companies have a vendor lock system in place, which grants contractors access with a vendor key for special locks used only on vacant units during the turn phase. This is a powerful customer service tool that leasing agents can share with new residents as they sign their lease, assuring no one else will have a key to their apartment as vendor locks were changed and new keys made after all work was completed. CONTINUED
BY STEPHEN KEY, HD SUPPLY NATIONAL TRAINER 10
G NAA NEWS & EVEN TS
Business Networking
Establishing a good network of contractors is vital to the monthly task of turning units, and developing those relationships through organizations like the GNAA, where one can find just the right contractor or supplier for the job, is a great start. Once you create that trust, it is more likely the contractor will keep space open for you when you need them each month. Contracted out or in-house painting should be scheduled a minimum of two weeks prior to move-in dates. Depending on the number of move-outs, pre-leased units should be given top priority and written at the top of the Make Ready Board. Typically paint is provided by the apartment community. After a resident moves out, the unit should be trashed out and assessed for damages. It is a great time to assess what supplies will need to be ordered. After a service manager or maintenance supervisor becomes familiar with their community they learn to anticipate what the monthly turn needs are and begin to see seasonal patterns in the number of vacant units around the same time each year. Once you have the apartment painted, some maintenance teams prefer to repair items after the cleaning is done and clean up after themselves. I know I have cleaned many apartments over the years before and after and it is a matter of choice. As long as the end product has the same result, it really is up to you and your team. Contracted out cleaning is just as vital as painting and should be scheduled accordingly, as well as carpet cleaning or carpet/vinyl replacement.
Move-out Checklists
Some communities rely on move-in/move-out lists, filled out by new residents pointing out things that may be acceptable at the time but may need attention when they move out. These forms protect both the resident from excessive move-out fees and also the community, as they can be used by an apartment team member prior to move-out, which is an opportune time to see if any special items need to be repaired or replaced such as resurfacing bathroom fixtures or replacing or refinishing countertops. Establishing this procedure allows ample time to order new appliances, or blinds that may have to be cut to fit, etc. so new residents’ needs are met and the turn can be a smooth transition as possible. I have had the privilege of working alongside many great people in this industry and worked my way through many roles, from multifamily maintenance, property management, maintenance supply sales and now as a National Customer Trainer with HD Supply. It all started with my mother many years ago pushing me out of the nest. I recently lost my mother after a short battle with lung cancer, and as I write this it occurs to me that this Mother’s Day will be quite different. I owe everything I am and my success in this industry to my mother and dedicate this article to her.
Integrity, Communication, Quality. Since 1991, Sharp & Robbins Construction, LLC has provided a comprehensive array of building services, including all types of restoration, renovation, and new construction for apartment communities. Our continued success is the result of our dedication to complete customer satisfaction. To maintain the highest levels of customer care, we have developed a project management system that focuses on communication, attention to detail, and personal accountability. Effective communication is the key to fulfilling customer expectations. Our experienced project managers and field superintendents stay in close contact with customers regarding the progress of each project, and respond quickly to questions and concerns. Integrity, Communication and Quality are the guiding principles for all we do.
Corporate oFFICe 8046 N. Brother Blvd., Ste. 104, Bartlett, tN 38133 127 Franklin rd., Ste. 216, Brentwood, tN 37027 toll Free: 800.613.9279 phone: 615.244.3226 www.sharprobbins.com
SHARP & ROBBINS CONSTRUCTION, LLC
GN AA N E WS & EVEN TS
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Space Is Limited Reservations are Required No Cancellations No Refunds
E D U CAT I O N A L O PP O RT U N I T IE S
410-A Certification Universal R-410A Safety & Training Course WEDNES DAY, J U N E 1 9
9:00 a.m. - 4:30 p.m. | GNAA Education Room | Approved for 6 Continuing Education Credits
CO ST: $ 1 6 5
Presented by: JI M
FOX , HVAC TECHLINE
Study manuals will be available for pickup at the GNAA office beginning May 20. This certification is to assist in training and certification of HVACR technicians for proper safety, handling and application of R410-A refrigerant.
HVAC Certification Course TUES DAY, JU LY 2 3
9:00 a.m. - 4:30 p.m. | GNAA Education Room | Approved for 6 Continuing Education Credits
CO ST: $ 9 9
Presented by: SA M
CHRZ ANOWSK I, CA MT
This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals will be available for pick-up at the GNAA office beginning June 25. Spanish manuals will be available. Instruction will be in English.
TWO RIVERS ROOFING, INC. T H A N K YO U TO O U R 2013 SPONSORS!
2 0 4 W I L L I A M S AV E . MADISON, TENNESSEE 37115
(615) 865-8075 Fax (615) 865-8074
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Free Estimates and Consultation Licensed – Insured – Bonded Serving Apartment and Property Managers throughout Tennessee NRCA Member All types of Roofing Applications Reroof / Tear-offs • Repair and Maintenance Work
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G NAA NEWS & EVEN TS
Greater Nashville Apartment Association
2013 Beautification Awards Contest
Announcing New Categories!
Affordable • Garden • Mid-Rise/High Rise available for each award COMMUNITY BEAUTIFICATION – Overall community appearance q Affordable q Garden q Mid-Rise/High Rise BEST MODEL – Best design and decoration q Affordable q Garden q Mid-Rise/High Rise BEST MAINTENANCE SHOP – Organization and Safety q Affordable q Garden q Mid-Rise/High Rise
Judging Dates: Last 2 weeks of June and 1st week of July
BEST FLOWERS – Design, suitability to site q Affordable q Garden q Mid-Rise/High Rise BEST CLUBHOUSE – Overall design, layout, furnishings and amenities q Affordable q Garden q Mid-Rise/High Rise BEST POOL – Overall pool appearance q Affordable q Garden q Mid-Rise/High Rise $60 separate entry fee or $250 to register for all categories Greater Nashville Apartment Association Two International Parkway, Suite 201 Nashville, TN 37217 Phone 615-365-3047 • Fax 615-365-3571
NO REFUNDS ~ NO CANCELLATIONS
PLEASE VISIT WWW.NASHVILLEAPTASN.ORG TO REGISTER ONLINE OR SCAN OUR QUICK QR CODE.
Education Conference
Abby Wittenmeier, South Wind; Nancy Morris, First Management Services
Nicole Indra, Hallmark at Bellevue; Samilla Hannah, Villages of Gallatin; Jennifer Sloan, Peyton Park
Trina Rector, The Park at Hermitage; Lorelei Marcum, Venue at Cool Springs; Shea Newcomb, Aventura at Indian Lake Village
Brad Cather, Lighthouse Property Maangement Group, LLC; Lisa Julien, Windsor Park; Jack Abernathy, RentDebt Automated Collection
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GNAA NEWS & EV EN TS
Jenny McClain, Apartment Guide; Rob McCroskey, Deerfield at Providence
Jackie Cantrell, Portland Courtyard; Andrew Klahn, Lighthouse Property Management Group, LLC; Mary Fulkerson, Rutherford Woodlands; Veronica Brown, Green Meadow; Tracy Maness, Portland Courtyard
Stacy Garcia, NTS Development Company; Ashley Monroe, The Grove Whitworth; Lacy Reeves, Village at Vanderbilt; Jill Carpenter, Coinmach Services
Diane Carter, GNAA; Linda Page, Stewart’s Ferry
Justin Hill, Broad River Construction; Tammy Lee, Brookside Properties
Summi Restora
655 N. Main Street • Goodlettsville, TN 3707 ryan@summitprope
Board Retreat
Rusty Guilliams, Oakwell Farms; Tifini Bain, Restorations By Roof Roof; Shelley James, RAM Partners, LLC; Tammy Lee, Brookside Properties; Andrew Klahn, Lighthouse Property Management Group, LLC
Dwayne Rawls, Wheeler, Inc.; Janell Mayo, HD Supply; Dana Mercer, L.I.C.R.A.-Nashville
Mary Bradley, Arlington Properties; Jill Carpenter, Coinmach Laundry Services
Joyce Wolfe, Apartment Finder of Nashville; Jill Carpenter, Coinmach Laundry Services; Zac Ward, Gazebo; Trish Bierne, HD Supply; Chari Lewis, PRG Real Estate; Stacy Garcia, NTS Development Company; Jack Abernathy, RentDebt Automated Collections
Andrew Klahn, Lighthouse Property Management Group, LLC; Zac Ward, Gazebo; Trish Bierne, HD Supply
Joyce Wolfe, Apartment Finder of Nashville; Diane Carter, GNAA; Shelley James, RAM Partners, LLC; Rita Wilkinson, The Preserve at Brentwood
Dana Columbo, For Rent Media Solutions; Rebecca Britt, Biltmore Place; Janell Mayo, HD Supply
it Property ation, LLC
72 • phone 615.873.4631 • fax 615.873.4634 ertyrestoration.com
GN AA N E WS & EVEN TS
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It’s not just about
FLOORING.
It’s so much more.
TENNESSEE • GEORGIA ALABAMA • NORTH CAROLINA
Because you’re not just a client; you’re a friend.
Online Ordering • Pro-rate Calculator Budgeting & Tracking
That’s the philosophy that’s guided our growing family for 25 years.
Carpet • Vinyl • Sub-floors • Ceramic Tile VCT • Hardwoods • Laminate
New look. Same smart focus.
Next Day & Same Day Service
615.871.0001 KNOXVILLE 865.247.6552 NASHVILLE
may
Sunday
Monday
5
6
Tuesday
Wednesday Thursday Friday
1
Associates Luncheon
Hermitage House 11:30am
HVAC-EPA*
7
9am - 4:30pm
MEC*
8
Managers Luncheon* 12pm
2
Golf Committee* 9am
Saturday
3
4
10
11
17
18
News & Events Committee* 9am
9
Community Service Committee* 9am
12pm
12
13
Mothers Day
14
15
Maintenance Luncheon
Hermitage House 12pm
20
19
21
Board of Directors* 9am
26
27
Memorial Day
22
Maintenance Committee* 9am
28
29
Statistics Committee* 8:45am
16
Banquet Committee* 9am Awards Committee* 10:15am
Golf Tournament
Pine Creek Golf Course Registration 8am Shotgun Start 9am
23
24
30
31
Trade Show Committee*
25
9am
Membership Committee* 8:30am
*at GNAA office
16
GNAA NEWS & EVEN TS
N OW FEATU R I N G
FOUNDED IN 1976, BELL PARTNERS INC. is a private
real estate company focused on the acquisition and management of high-quality apartment communities located in the Northeast, Mid-Atlantic, Southeast and Southwest United States. In 2013, Bell earned national recognition yet again by making the National Multi Housing Council’s “NMHC TOP 50” list. Bell moved from the 10th to the 7th largest apartment manager in the United States, with 69,546 apartment homes in 15 states. Jon Bell, President of Bell Partners, said, “We’re honored to retain our position among the “top ten” apartment management companies in the nation. Our number 7 ranking is a testament to our great team of people and validates our targeted growth strategy. As we go forward, we continue to be focused on smart, targeted growth in our key markets.” Additionally, Multifamily Executive ranked Bell Partners as the 7th largest apartment renovator in the country. Since 2002, the company has completed nearly $7 billion of apartment transactions. Bell Partners is headquartered in Greensboro, NC, and has 10 regional offices. The company is a fully-integrated real estate enterprise with expertise in acquisitions and dispositions, financing, marketing, property operations and all related support functions. Bell Partners is proud to own and/or manage some of the finest apartment homes in Tennessee and around the country. They are focused on providing a high quality product, in desirable locations, with impeccable customer service. In additional to their commitment to the residents, Bell Partners is also focused on delivering strong financial returns to their investors and a positive work environment for their associates. Bell Partners currently has ownership interest or management involvement with 13 communities in the Nashville Market: Wyndchase Aspen Grove, Wyndchase Bellevue, Williamsburg, Waterford Landing, The Club, Bell Hillsboro Village, Viera Cool Springs, The Metropolitan,
Bell Franklin Gateway
Bell Hendersonville, Bell Midtown, Bell Murfreesboro, Bell Historic Franklin, and Bell Franklin Gateway. The two most recent additions to the Bell portfolio are Bell Franklin Gateway and Bell Historic Franklin. Bell Franklin Gateway (formerly Grove Franklin) is an upscale 186-unit community located in Franklin, Tennessee. Completed in late 2012, as part of the Camden Commons at Gateway Village mixed-use development, the community is well located in one of the top performing submarkets in the Nashville metro area. With an average floor plan size of over 1,030 square feet, the unit mix consists of one-, two-, and three-bedroom units, including 17 townhome-style apartments with attached garages. The apartment homes were built to condominium-grade standards and feature granite countertops, espresso cabinetry, stainless and black appliances, 9’-10’ ceilings, tiled backsplash and front-loading washers/dryers. Community amenities include a resort-style swimming pool, 24-hour fitness center, clubroom with WiFi, business center and internet café, executive conference room, outdoor green space with fire pit and grills, and immediate accessibility to the shops and restaurants of Gateway Village. Bell Historic Franklin is a brand new 218-unit development in the Franklin suburb. Situated minutes away from historic downtown Franklin, the community is located close to destination shopping, dining Bell Historic Franklin and entrainment at The Factory at Franklin. They began leasing in October 2012, and offer one-, two- and three-bedroom apartment homes as well as a wide range of amenities and services such as a resort-style swimming pool with outdoor fireplace, fitness center, pet spa, and resident social lounge with Java Bar. Come visit any of the Bell communities in the Nashville area, and see why Bell is “Apartment Living at its Best®!”
GN AA N E WS & EVEN TS
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M A N AG E RS NE WS
M AY LUN C H EON
How to Hire
When: WE DNE SDAY, MAY 8 | 1 2:0 0 P.M . Where: GN AA | TWO I NTE R NAT IO NAL PL AZ A, SUIT E 201 | NASH VIL L E , TN 372 17 Presented by: M A RY B R A D L E Y
Special Thanks to our Sponsors:
Langley & Taylor Pool Corporation | L.I.C.R.A.-Nashville Reliable Roofing, Construction & Repair Service, Inc. | Summit Property Restoration, LLC Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.
Tailgate on the Green at the Greater Nashville Apartment Association
Thank you to our tournament sponsor:
2013 GOLF TOURNAMENT
WHEN: Friday, May 17 WHERE: Pine Creek Golf Course REGISTRATION: 8:00 a.m. CONTINENTAL BREAKFAST: 8:30 a.m. SHOTGUN START: 9:00 a.m. BARBECUE DINNER: 3:00 p.m. AWARDS & PRIZES: Following tournament COST: $125 per player - includes green fees,
cart, range balls and use of practice facility one hour prior to event. Player package includes 1 red tee, 1 mulligan, 1 putting ticket, 4 drink tickets.
18
New This Year:
Two Flights for 1st, 2nd and 3rd Place Teams More Opportunities, Same Great Prizes!
Prizes for: Hole-In-One • Closest to Pin Longest Drive • Longest Putt Best Decorated Hole Best Appetizer Hole
Please visit www.nashvilleaptasn.org to register online or scan our quick QR Code.
G NAA NEWS & EVEN TS
FERGUSON ENTERPRISES
M A N AG E RS NE WS
Kevin Miller, Blake Belford, Alberto Suastegui & Jimmy King , Real Floors
Lisa Vanhoose, Mission Priest Lake; Annie LaVoie, Sharp & Robbins Construction, LLC; Krystal Reasonover, Rolling Mill Hill
AP RIL LUNCHEON H IG H LIG H TS
Lauren Millican & Nina Hooks, Brentwood Downs
Dwayne Rawls, Wheeler, Inc.; Ricki Wilson, Vantage Pointe Homes at Franklin Heights
Stephanie Liston & Melissa Harlan, Cedars of Elm Hill
James Cook, MarKraft Cabinets of Nashville; Rusty Guilliams, Oakwell Farms
ONE COMPANY FOR ALL YOUR GREEN CARE NEEDS
Melanie Rogers, Abbington Heights; Mindy Angst, Woodbridge
Ricki Wilson & Bridget Peffers, Vantage Pointe Homes at Franklin Heights
Landscape Enhancements Landscape Maintenance Irrigation & Drainage Pine Straw & Mulch Turf Management Seasonal Color
Curt Watson • Ruel Jones
615-833-6638 curt@qualitytreesurgery.com ruel@qualitytreesurgery.com 515 TANKSLE Y AVENUE NASHVILLE, TN 37211
We have recently received: • 2010 Nashville Scene Writers Pick Award “Best Tree Surgeon” • 2010 Angie’s List Recognition “Super Service Award” • 2011 Nashville Scene Readers Poll “Best Tree Service” • 2011 The Tennessean’s Tour of Music City “Best Landscape” Winner GN AA N E WS & EVEN TS
19
ASS O C I AT E S NE WS
M AY LU N C H EON
Maintaining the “Mane Thing” When: WE DNE SDAY, MAY 1 | 1 1 :3 0 A.M . Where: HE RMI TAGE HOU SE SMO RGAS B O RD 3131 LE BAN ON ROAD | H E RM ITAGE , T N 37076 | 61 5.8 8 3 .9525 Cost: $20 PE R PE R SON Presented by: K I T T Y BA R RY Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.
Law Office M. Wesley Hall III Eric W. Sitler Nathan C. Lybarger of counsel
Thomas Patrick Wall III of counsel
223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
20
GNAA NEWS & E V EN TS
ASS O C I AT E S NE WS
Daryl Brown, RiteRug; Tim Thompson, Music City Maid Service
AP RIL LUNC H EON H IG H LIG H TS
James McCullough, JaMac Solutions
Kevin Groher, Nashville Building Care; Andy King, Restorations By Roof Roof
Ryan Reid, ICU Security
Lisa Swick, Bell Partners, Inc.; Preston Thompson, Carpet Shoppe
Bobbi Turner, Apartment Finder
Jimmy King & Alberto Suastegui, Real Floors
P.O. Box 1125 Mt. Juliet, TN 37121-1125 Phone: (615) 758-7879 Fax: (615) 773-4791
TechLine R-22 Phase Out
DO YOU HAVE A LONG-TERM PLAN IN PLACE? FAQs • Should I be replacing with R-22 units today, knowing that only R-22 dry condensing units are available? • R-22 refrigerant prices are going sky high and availability is limited. • Will the refrigerant lines be the correct size for the new R-410A? • Will I need new tools to service the new R-410A systems? • What training will I need, and who offers it? • We offer on-site training: Let our personnel help you install your first R-410A system.
Call today and let HVAC TechLine help you with these issues, with a long-term program for your property, with consulting, technical support, training, installation, replacement and service. GN AA N E WS & EVEN TS
21
M A I N T E N A N CE NE WS
M AY LU N C H EON
Gang Awareness When: WE D NE SDAY, MAY 15 | 1 2:0 0 P.M. Where: HE R MI TAGE HOU SE SMO RGAS B O RD 3131 LE BAN ON ROAD | H E RMITAGE , T N 37076 | 61 5.8 8 3 .9525 Presented by: S P EC I A L I Z E D I NVE ST IG ATION DIVIS IO N (GANG UNIT) Special Thanks to our Sponsors:
HD Supply | Reliable Roofing, Construction & Repair Service, Inc. Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account. GPJ-064.GNAAad_Layout 1 3/28/13 9:33 AM Page 1
Professional Service with a Personal Touch Dwayne Rawls
(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.
3868 Dickerson Pike, Suite 200 • Nashville, TN 37207 22
GNAA NEWS & EV EN TS
Power Tennis & Recreational Supply Co., is a locally owned and operated business specializing in tennis court repairs & maintenance, court accessories and a variety of other recreational supplies. We have been building and maintaining tennis courts in Middle Tennessee since 1995. Hard Tennis Court Repairs • Fence Installation & Repairs • Tennis Nets & Accessories • Towel, Drink & Trash Holders • Windscreens • Benches & Bleachers • Basketball Goals • Soccer Goals & Nets • Bocce Ball Courts • Pickleball Courts • Playgound Equipment Furnished & Installed • Landscaping • Picnic Tables • Park Grills • Dog Park Equipment • Site Furnishings • and more!
Call Gordon today for a FREE estimate! (615) 948-2462 • power1line@aol.com
M A I N T E N A N CE NE WS
AP RIL LUN CH EON H IG H LIG H TS
Michael Stewart, Chadwell Supply; Cowboy Pontremoli, The Views of Brentwood; Bill Storey, Chadwell Supply
Sammy Dickens & Angela Lurie, Burning Tree
John Moran, L.I.C.R.A.-Nashville; Paul Gilbert, Chateau; Steve Shealy, Oakwell Farms; Jennifer Tardaguila, L.I.C.R.A.-Nashville; David Mangrum, Chateau; Greg Gamble, L.I.C.R.A.-Nashville
Mark Fiscus, Robert Christian & Shane Gates, The Grove at Whitworth
Greg Elliot, Associa Morris Property Management, Inc.; Pam Johnson, Sherwin Williams Floor Covering; Butch Nelson, Sheffield Heights; Tucker Felts, Sherwin WilliamsPaint Division
Steve Barnoski & Ryan Atkinson, Bell Hillsboro Village
. . . a t u r n ke y co m p a n y t h a t can f i t al l o f your p ro p e rt y ne e ds .
C A R P E T CL EAN IN G
HOUSECLEA NI NG
PA I NT/DRYWAL L
F U L L S E R V I C E C O M P A N Y - Rest o r at i o n Co m p any (Fi re, Water, Wi nd, S m oke D a m a g e, Mo ld Rem e diatio n , Bi o - H a za rd Wa s t e C l e a n up /Di sp osa l ) as well as a Tur n K e y S er vic e fo r y o ur ever yday needs.
NASHVILLE
3283 FRANKLIN LIMESTONE ROAD NASHVILLE, TN 37217
(615) 360-0079 PH
GN AA N E WS & EVEN TS
23
201
TRAD SHO E W 3
YOUR VACATION
DESTINATION July 11th, 2013 4:00 p.m. – 8:00 p.m. Gaylord Opryland Resort & Convention Center Ryman Exhibitor Hall
N EW MEM B E R S APARTMENT COMMUNITIES
Elliston 23 Kyndel Batson 2312 Elliston Pl. Nashville, TN 37203 331 apartment homes 615-321-2223 FAX 615-321-2033 kyndel.batson@southernland.com Southern Land Company Willow Creek Trina Gonzalez 100 Willow Creek Mt. Juliet, TN 37122 144 apartment homes 615-773-2000 FAX 615-773-2009 mywillowcreekapt.com Concord Management ASSOCIATES
123 Wellness Inc. Charles Hoover 304 Shady Creek Ln. Nashville, TN 37211 615-405-4244 charles@123wellnessinc.com www.123wellnessinc.com Fitness equipment Complete Tree and Lawn Care Jeff Garn 521 Airport Rd. Portland, TN 37148 615-828-5894 FAX 615-325-6024 jlcd521@aol.com Tree, landscaping, mowing, mulch, gutter cleaning The Glidden Company Kelly R. Pugh 501 Lafayette St. Nashville, TN 37203 615-254-6554 FAX 615-254-6572 kelly.pugh@akzonobel.com Paint; paint supplies; sundries & related products
Koorsen Fire & Security Scott Courtney 819 Fesslers Pkwy. Nashville, TN 37210 615-238-6223 Cell 615-521-1425 Fax 615-248-2842 scott.courtney@koorsen.com Fire protection & security Nashville Building Care Kevin Groher 305 Rachels Meadow Ct. Hermitage, TN 37076 615-953-6299 kevin@nashvillebuildingcare.com Cleaning services; janitorial services; labor services; tile floor cleaning/ stripping; carpet cleaning & repair services
restoration; flooring; mold & restoration assessment; mold remediation; odor remediation; painting contractors; pressure cleaning/washing, restoration & renovation; roofing contractors; siding contractors; water damage restoration Southern Renovation, Restoration & Apartment Services, LLC (SRRAS) Harold Fenner PO Box 698 Mt. Juliet, TN 37122 615-207-2655 FAX 615-679-4033 haroldSRRAS@gmail.com Capital improvements; painting, service, repair, replacements & renovations
Omega Electrical Contractors, LLC Scott Taylor 201 Omohundro Pl. Nashville, TN 37210 FAX 866-445-2320 staylor@omegaelectrical.net Electrical; fire alarm systems & inspections; electrical supplies
Stainmasters Carpet Cleaning & Restoration Scott Fulner, Brandon Walker 486 Cave Rd. Nashville, TN 37210 615-542-9245 FAX 615-872-2072 stainmasterscarpet@gmail.com Carpet cleaning & repair services; carpet & flooring sales; water extraction/ damage; air duct cleaning
On-Site Ashley Pabian 3377 Blake St. Suite 101 Denver, CO 80205 720-388-9774 jrossi@on-site.com Online leasing; screening; esignature marketing
Star Restoration Sue Barbercheck 1209 Northgate Business Pkwy. Madison, TN 37115 615-612-2420 FAX 615-612-2493 sue.barbercheck@star-tenn.com Restoration & reconstruction
Paul Davis Restoration of Middle Tennessee Jim Meystedt PO Box 50313 Nashville, TN 37205 615-837-4400 FAX 615-837-4495 jmeystedt@pdr-usa.net www.pdrestorationnashville.com Air duct cleaning; cabinetry; carpentry; carpet cleaning; carpet removal, restoration & repair; carpet sales, construction companies, contracting/ general; crime scene clean-up/trauma; demolition; disaster restoration; drywall contractors; duct cleaning; fire damage
Ting Cleaning Services, Inc. Jonathan Terrell Miller 1454 Double Tree Ln. Nashville, TN 37217 615-457-1480 FAX 615-457-1480 Cleaning services Unlimited Windows, Inc. Ted Tolen, President 512 5th Ave. S. Nashville, TN 37203 615-254-6700 FAX 615-254-7222 Glass repairs; windows or doors; screens; mirrors GN AA N E WS & EVEN TS
25
Moments With May
G O G E T TERS
Rusty Guilliams, Oakwell Farms......................................................1 Andy King, Restorations by Roof Roof...........................................1 Farris Loper, Summit Property Restoration, LLC.......................1 Andy Yant, P.E.S.T., Inc.......................................................................1
24/48 Service
772.3234 getagripinc.com
615
Before you get going on your remodel, Get A Grip. Call us today!
“Okay, I get it. He’s only a werewolf some of the time. You still have to pay a pet deposit.”
LOCAL: (615) 360-2118 TOLL FREE: (855) 264-5667 Introducing the Connect 4 Cabinets system
Apartment Products and Services
Replacement Doors and Drawers
Door and Drawer Hardware
Granite Tops Laminate Tops
Cultured Marbles
WWW.MARKRAFT.COM 26
GNAA NEWS & E V EN TS
GET NOTICED!! W ITH IT H A P P E A L I N G L ANDSCAPE AND S CAPE D E S I G N & S E R VI CES
LLC
MIKE RUSSELL • MARK RUSSELL • BILL YEARY
872-0008 PHONE • 872-8045 FAX 214 S H ADY G ROV E R OAD NA S H V I LLE , T N 37214 CHARTER #1012