NASHVILLE
G N A A N E WS & E VE NTS
2015 B oard o f D irec tors
MARCH 2015
CONTENTS
GREATER NASHVILLE APARTMENT ASSOCIATION
2015 EDUCATION
5
CONFERENCE
Features 5 9 10
educate inspire motivate March 12, 2015
2015 EDUCATION CONFERENCE PREVIEW Meet Some of the Speakers IT’S THE LAW Sexual Orientation Discrimination Is Unlawful TENNESSEE APARTMENT ASSOCIATION 2015 Legislation
Association News
14 CALENDAR Something Special Noted on the Calendar 15 EDUCATIONAL OPPORTUNITIES Investing In Your Future 16 NEW MEMBERS Welcome! 18 MEMBERSHIP MIXER Register Today! 18 MAINTENANCE LUNCHEON HVAC Troubleshooting 19 MOMENTS WITH MAY The Adventures of May B. Knutts 20 2015 GOLF TOURNAMENT Mardi Gras on the Green
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CHAIRMAN STACY MOLEN, CAM CHAIRMAN-ELECT DIANA ENGLISH, ARM VICE-CHAIRMAN LISA SWICK , CAPS SECRETARY/TREASURER ANDREW KLAHN, CAM, CAPS, NALP, HCCP IMMEDIATE PAST CHAIRMAN TAMMY LEE, CAM MANAGERS REPRESENTATIVE BRIGITTE BYRON MAINTENANCE REPRESENTATIVE DIANE MASON, CAMT ASSOCIATES REPRESENTATIVE BRITTANY CRUMBY MANAGEMENT DIRECTORS KITTY BARRY REBECCA BRITT STEPHANIE BURNS, CAM JO ANNE CORBITT, CPM TRACEY CROWE LISA JULIEN, CAM, CAPS, ARM MALINDA PEARSON STACEY SPARKMAN, CAM TAMMY WILLIAMS ABBY WITTENMEIER MAINTENANCE DIRECTORS JEFF BECKER RUSTY GUILLIAMS, CAMT II, CPO ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS AMY LEONARD KELLY LUCKY DWAYNE RAWLS, CAS MDHA REPRESENTATIVE NORMAN DEEP LEGAL ADVISOR WES HALL PRESIDENT DIANE CARTER FINANCE CONNIE MORRIS DIRECTOR OF EDUCATION & EVENTS DANIEL SIRCY DIRECTOR OF COMMUNICATIONS & MARKETING JENNA W. WILLIS
About the Cover 2015 EDUCATION CONFERENCE SPONSORS Photo by Penny Rawls Photography
MEMBERSHIP DEVELOPMENT & SALES GINNY JOHNSON STATISTICS CATHERINE TURNER ACTIVE PAST CHAIRMEN MARY BRADLEY BRAD CATHER, CPM, HCCP, SHCM KIRBY DAVIS FAYE ELLIS, CPM ANDY GASS, ARM BARBARA HAYNES SHELLEY JAMES, CAM TAMMY LEE, CAM CHARI LEWIS, CAM, CAPS LINDA MASON, CAPS HAROLD MORRIS NANCY MORRIS, ARM LINDA PAGE, CPM, ARM RITA WILKINSON, CPM, ARM JOYCE WOLFE, ARM
GREATER NASHVILLE APARTMENT ASSOCIATION
2015 EDUCATION
CONFERENCE
educate inspire motivate
March 12, 2015 Omni Nashville Hotel 250 Fifth Avenue South Nashville, TN 37203
Registration 8:30 a.m. Conference 9:30 a.m. - 4:30 p.m. $195.00 per person Coffee Break and Lunch Included 5 Continuing Education Credits
Keynote Speaker:
Closing Session Speaker:
Cindy Kubica
Lisa Trosien
Zoo-ology: Interactive Personality Profile
How To Lease Existing Apartments in a New Construction Market
Mark Cukro • Are We Speaking the Same Language? • Silence Is Not Golden
Susan Sherfield • Working at the Speed of Life • Building a Strong Team
Pattie Woods • Is It Something We Did… Or Didn’t? • 45 Bright New Ideas
Mila Grigg Micheal Burt • Builidng a • This Ain’t No Professional Brand Practice Life • Building a Personal Brand
Thank You 2015 Education Sponsors! BG Staffing • Class Action • Elmington Property Management • Ferguson Enterprises • HD Supply • JIM Property Services L.I.C.R.A - Nashville • Langley & Taylor Pool Corporation • MidSouth Construction • NTS Development Company • Wheeler, Inc.
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G NAA NEWS & EV EN TS
ED U CATI ON CON F E R E N C E
Education Conference Preview Brain Dominance DOES YOUR BRAIN get you into trouble? I’m not talking about your thoughts or when you’re
BY CINDY KUBICA, SPEAKER, AUTHOR, HOST OF ENERGIZED LIVING TODAY
super-focused, but rather your brain dominant nature. Are you right-brain or left-brain? And can being right-brain or left-brain interfere with your relationships? In a word—ABSOLUTELY! But before I get into the “why,” answer this: Do you think, “people first/task second” or “task first/people second’? There’s no right or wrong answer, it’s simply your natural way of relating. Left-brain people think “task first.” They’re linear, logical, and need the details before they can see the end result. Rightbrain people process holistically and through their feelings, so they think “people first.” Their creative nature allows them to see the end result clearly without all the details. While both are valid, the difference can be a major fault line that can cause anything from mild tremors to a full-blown earthquake. Using the Richter Earthquake Magnitude Scale, let’s take a look at how our natural way of processing can unintentionally get us into trouble.
2.5 or less Tremor:
Right-Brain Ron and Left-Brain Lois arrive at work but Lois doesn’t say hi, let alone ask how he’s doing. Ron wonders if he has made her mad, or if she simply doesn’t like him.
2.5 to 6 Tremor:
Then Ron realizes Lois didn’t even inquire about his son who took a nasty fall off his bike yesterday. That’s it—he decides he will just give her the cold shoulder.
6.1 to 6.9 Tremor:
During the project meeting Ron gives Lois the cold shoulder—but she doesn’t even notice! The more she acts like nothing’s wrong, the angrier he gets.
6.1 to 8 Earthquake:
Left-Brain Lois asks Ron why he doesn’t have all the details of the project written up. How dare her, when she’s been treating him so badly! He loses it! Later, Lois acts surprised when he can give her the end results clearly even though he hasn’t written out all the details. Ron wonders, “What does she think? I don’t know how to do my job?” There are two ways to have avoided this earthquake: 1. Lois can simply acknowledge Ron. 2. Ron can let Lois know it’s important to be acknowledged. Now if you’re thinking, “Why should Lois have to go out of her way to acknowledge Ron?” or “Shouldn’t Lois realize that’s just common courtesy?” then that not only identifies how you process but it’s also the ego getting in the way of your successful interaction. Understanding how another person processes information makes for a much more productive and harmonious environment. Of course, there’s Seismic Susie and Richter Ralph, but that’s a story for another day! I will go into greater detail during my talk on March 12, when I talk about Zoo-ology: How to play nicely with all the animals in your Workplace Zoo. GN AA N E WS & EVEN TS
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Professional Development: What’s Your Plan? WHAT ARE YOUR CAREER GOALS? I am sure many of you
can answer that question, so here’s a question that may be a little more difficult to answer. What is your plan to achieve those career goals? Hard work will only get you so far. If you want to advance to a position of higher authority or higher responsiBY SUSAN SHERFIELD, bility, you should have a professional CPM, MERCY HOUSING, development plan to prepare you for NATIONAL DIRECTOR that opportunity. Many companies OF EDUCATION have implemented some type of individual development plan as part of their talent management program. If you work for a company that has this, embrace the opportunity to actively work the plan. If your employer does not have this program, this is something that you can do for yourself! The first step is to determine what knowledge, skills, and attitudes are needed in the position you want to advance to. Speak with somebody who currently holds a position similar to the one you aspire to hold and ask them questions about their career path. How did they get to where they are? What skills do they find most valuable in their position? What advice can they give you? You then need to take a critical look at yourself. You may be very successful in your current role, but the position you want may require a very different skill set. Discuss your career goals with your supervisor or a trusted colleague and ask for their input to determine your most important opportunities for development. Once you identify the skills that you need to develop, you can then create your development plan. The Greater Nashville Apartment Association Education Conference offers you a great opportunity to attend several sessions in one day! The National Apartment Association Education Conference coming up in Las Vegas in June offers three days of speakers plus the industry’s largest trade show! You may want to consider obtaining an industry designation through NAAEI or IREM. Maybe a bachelor’s degree or a master’s degree needs to be part of your plan. Professional development can also be as simple as reading articles, industry journals, or a great book on leadership. You may also seek an opportunity in your current company to take on additional responsibility or job shadow. This might
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G NAA NEWS & EV EN TS
involve working on a special project or temporarily stepping into a role if somebody is out on an extended leave. You need to make sure your supervisor knows what your career interests are and speak to them about potential opportunities within your company. I often hear people say that they are not attending an educational event or pursuing an industry designation or advanced degree because their employer will not support it. It is certainly a benefit to work for a company that will allow you time away from work and will pay the costs for you to attend an educational event, but the absence of this privilege should not be an obstacle. Every employee, even those who do have company support for professional development, should also be committed to self-directed learning. Self-directed learning is any educational effort you pursue on your own. This means making the investment of your own time and money. There are many free resources available online including articles, courses, and professional networks. Remember, this is your career, so don’t hesitate to make the investment in yourself. The last step of your individual development plan is to implement it! This should include setting specific goals with deadlines, enlisting a support system, and regularly monitoring your progress. You should also assemble a dossier to include classes you attend, professional books you read, articles you have published in industry journals, or any other activities that contribute to your professional development. When you have the opportunity to take the next step in your career, it will be beneficial for you to provide examples of what you have done to prepare for it. Oprah Winfrey once said, “Luck is when preparation meets opportunity.” One day, you may be lucky enough to find your dream job, but it will be the preparation, your development plan, that will help you to get that job.
Termite • Pest Control Moisture Control • ENCAPP 615-533-9200
STEVE SMILEY
Charter #4846
Silence Is Not Golden: How to get top-notch service from everyone A QUIET CUSTOMER is a warning
sign, not an example of excellent service. Excellent customer service begins with the very first interaction and staying engaged with them throughout the entire time they are your customer. Loyalty is due to making someone always feel important, and one of the best way to do that is by you letting them know through actions that if they BY MARK CUKRO, PLUS ONE CONSULTING, ever want to speak up, it is always welINC. come with eagerness and sincerity. There are two major concepts to put in place: How the service is delivered and how the customer feels while it is being delivered. If you want to know more about what customers actually want and truly appreciate, this seminar is highly recommended and based on real-life experiences.
Are We Speaking the Same Language? THE QUALITY OF YOUR COMMUNICATION will
often determine the quality of your results in almost any area of business or life. The office and Service Team share many of the same goals, but they also have very different roles and functions on site. Have you ever thought, “That should just be common sense? Why don’t they get it?” The truth is that many teams on site don’t communicate or interact in a way that is mutually beneficial. When you experience and understand what everyone on the team goes through on a daily basis and ask “What can I do to help you?” and do it, everyone will benefit. Now more than ever the industry needs leadership and management that understands the importance of “speaking the same language” and the profound impact it can have on everyone at every level. Asking better questions, knowing why someone wants things done a certain way, what is the most challenging, and if we could change one thing, what it would be.
EVERYONE Has a Personal Brand… EVERYONE “But I am…” EVERYONE, and I mean everyone,
has a Personal Brand. I provided an individual client one of our “Personal Brand” questionnaires, and she gave it back to me and told me she did not need to complete it as she did not work in the business community. She has a message that she sends, no matter what she does. She replied that she was “just a mom,” and those BY MILA GRIGG, MODA IMAGE AND words stung me as I desperately want BRAND CONSULTING men and women to understand that they are so much more than a position. You are more than your work and you are not defined by your position! I often hear the words, “I am…just a mother, single mom, divorced, old, alone, unemployed, retired” or even the worst term, “I just feel ugly or unworthy.” You see, a Personal Brand is not based on an occupation or income, it is not based on what you DO, but rather who you are and what you want to be recognized for. What are your unique gifts that differentiate you from all those around you? We must understand that the most amazing dress, the ultimate designer outfit or the latest style cannot really have true meaning if the mind underneath the clothing is screaming, if it hurts, if it is filled with cynicism, anger, hatred, false pride, fear or indifference. Truly, anyone can hire a stylist to make you look good on the outside, to cover up what is really happening on the inside. The problem is that when you get home and take off the covering, the inside is still there and the outside may not begin to communicate who you really are. We want to help our individual clients rediscover themselves, the beauty of life and to turn trials, tribulations and disappointments into a new VISUAL STATEMENT that says, joy, opportunity, and hope. If you are already secure in your own skin, then I applaud you and we can work together to bring added value to your Image, to build on the solid foundation you have and make your Personal Brand stand out in order to be an encouragement to those around you who have not yet reached your level. I must be honest with you, I have found very few women who did not battle particular insecurities that their past or the world around them has planted deep within the depths of their hearts. CONTINUED ON P. 8
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No one should start their description of themselves with the words, “But I am”…but rather with “here I am.” There are times when all we need is some help with the right outfit, and you can get a personal shopper for that, or a stylist who can help with the latest trend. I never want for anyone, especially someone whom I serve, to feel confident with COVERING UP. I want to go deeper, to help every client illuminate who they are, and paint a picture of who they are striving to become. We can all grow, no matter what are role or position is in life. Your style, fashion, and image should magnify the amazing person who you were created to be. It all begins with the inside, and eventually, that same amazing spirit will show on the outside. When the inside is broken, perhaps dirty and muddy, or even bruised and beaten, well, that too will eventually come to the surface. You see, we all have a Personal Brand, and the questions, while they may seem tedious, are meant to help you understand that WHO YOU ARE is most important and
worthy of putting together that PERFECT STYLE, FAMOUS FASHION and IMPECCABLE IMAGE. MODA helps you to do more than look good in an outfit; we want to help bring added value to your life. Brand is the heart and soul of an individual. It is always changing, it either improves or it declines. Life is an adventure, and you can accomplish so much more than you think. The top of the chain is not the CEO, or the Ultimate Wife, or Mother. The top of the chain is a person who has lived a life that will be missed when they are gone. Personal Brand is all about creating a legacy. Life, Your Life, is too short to just cover it up with fashion and style that may or may not express to the watching world who you are and what you stand for. Take time, search yourself, and if you need help, call on MODA for direction. Everyone can use a BRAND COACH! Winning is when your inner beauty matches the outside beauty, and the world around you is better because of it.
Is Newer Always Better? THI N K ABOU T THE L AST T IM E you bought a new car…you LOVED that new car
smell. And when you go shopping, typically, you buy new, not used. But the vast majority of our apartment inventory is USED, not NEW. So how do you combat all those shiny appliances, those fancy amenities, all that NEWNESS in that product that’s under construction? The good news is that you can, but you need to know how to do it. Thank goodness today’s renters go online the vast majority of the time before they contact us. That means they’ve seen our models, our amenities, our pricing…and they are interested in hearing back from us! One of the most important things in competing with new construction is “Speed to Lead”; that is, the speed with which we connect with the customer. It’s important—no doubt about it. But did you know that if you respond within two minutes of receiving the lead, you can increase your chances of leasing to that renter by almost 400%? BY LISA TROSIEN, APARTMENT ALL STARS Yes, I said FOUR HUNDRED PERCENT. And all you need to do is be fast. It’s also essential that your product be perfect. Not good, but great. And that’s totally doable. Curb appeal is one of the most important aspects in creating desire on the part of the prospect. Over the years, I’ve found that sometimes we get a little stale in viewing our property. We lose the ability to spot problems. So here’s a trick I’ve used with great success. Go out on your property or outside your building and take black and white—not color—photographs. For some reason, curb appeal issues really jump out in a black and white photograph. Items you may never have noticed before will pop out, and you’ll know where you need to put your focus. Try it…it works! One last tip: Your outreach marketing has to be taken to a whole new level. If you’re not conducting outreach marketing, you have no choice. It’s time to bring your A game to the market. I’ll cover this and a wide variety of tips and techniques in my session! Please don’t miss it!
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G NAA NEWS & EVEN TS
I T’S TH E LAW
Sexual Orientation Discrimination is Unlawful – Even Without a Law A BILL HAS BEEN INTRODUCED in the Tennessee House of
Representatives that would amend the Tennessee Human Rights Act. House Bill 296 seeks to amend the THRA by prohibiting discrimination based on sexual orientation and gender identity or express. Regardless of whether the bill becomes law, Tennessee landlords should know that discriminating against applicants and tenants because of their sexual orientation, gender identity or expression may still be unlawful. Fair housing laws prohibit discrimination based on an individual’s gender or sex. In other words, you cannot treat someone differently because they are male or female. The U.S. Department of Housing and Urban Development (HUD) has taken the position that the sex or gender protected class also prohibits discrimination against an applicant or resident because he/she does not meet the male or female stereotype. For example, it would be unlawful to refuse to rent to a male applicant because he dresses as a woman. Additionally, in February 2012, HUD announced new regulations intended to ensure that its core housing programs are open to all eligible persons, regardless of sexual orientation or gender identity. This includes lesbians, gays, bisexuals and transgender (LGBT). The regulations are titled Equal Access to Housing in HUD Programs – Regardless of Sexual Orientation or Gender Identity and include the following provisions: • Owners and operators of HUD-assisted housing, or housing whose financing is insured by HUD, must make housing available without regard to the sexual orientation or gender identity of an applicant for, or occupant of, the dwelling, whether renter- or owner-occupied. HUD has instituted this policy in its rental assistance and homeownership programs, which include the Federal Housing Administration (FHA) mortgage insurance programs, community development programs, and public and assisted housing programs. • Provides clarification that all otherwise eligible families, regardless of marital status, sexual orientation, or gender identity, will have the opportunity to participate in HUD programs. HUD’s rule clarifies that otherwise eligible families may not be excluded because one or more members of the family may be an LGBT individual, have an LGBT relationship, or be perceived to be such an individual or in such relationship. • Owners and operators of HUD-assisted housing or housing insured by HUD are prohibited from asking about an applicant’s or occupant’s sexual orientation and gender identity for the purpose of determining eligibility or otherwise making housing available. HUD has clarified that this provision does not prohibit voluntary and anonymous reporting of sexual orientation or gender identity pursuant to state, local, or federal data collection requirements.
BY ANGELITA FISHER, KING & BALLOW
What does all this mean for you? Regardless of what type of housing you own or manage, making housing decisions based on how someone looks as opposed to whether they meet the criteria is never a good idea. Additionally, enforcing policies against individuals because you do not agree with the way an individual dresses or presents themselves may violate fair housing laws. The bottom line is to avoid using sexual orientation or gender expression to make a housing decision.
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TEN N ESS EE A PA RTMEN T A SS O C I AT I O N
2015 Legislation SINCE THE BILL FILING DEADLINE, TAA has identified 15 bills of interest
or concern to monitor during this legislative session. TAA will continue to study this list to determine which bills should actively be lobbied and which bills should only be monitored to ensure they are not amended to change the original intent. While this list is not exhaustive and is subject to change as session progresses, below is a summary of the bills that have been identified as priority. TAA will continue to work with each of the bill sponsors, and will provide an update as it is available.
SB 548/HB 501
As introduced, this bill enacts the “Secure Home Act.” At the direction of the TAA Board of Directors, the TAA lobbyist has worked with the lobbyist for the City of Chattanooga to address an issue of concern initiated by Chattanooga’s Mayor and Chief of Police. In essence, this bill will require a landlord to change the locks of a unit occupied by a victim of domestic assault upon receipt of an authenticated order of protection. An amendment will be filed that will make the bill. The language of this amendment will address the concerns of TAA, limiting this obligation to a single occurrence, allowing the landlord to seek reimbursement from the offender, and providing the landlord with immunity from all civil liability for damages arising out of acts by the offender.
SB 1036/HB 917
As introduced, this bill makes various changes to the use of smoke alarms in one-family and twofamily rental units, one-family and two-family dwellings, apartment buildings, and hotels. Since the summer, TAA representatives have worked with the Tennessee Fire Services Coalition to compose language that would allow the law to coordinate with the adoption of the rules by the Department of Commerce and Insurance without having to pass legislation each time a new building or safety code is adopted. Additionally, the bill updates the smoke alarm terminology used throughout the code.
SB 1129/HB 1144
As introduced, this bill declares that water companies shall not be prevented from providing water and wastewater treatment authorities with information about water customers to locate such persons or to collect delinquent debts. Additionally, this bill increases authority of municipalities to collect delinquent or past due sewer charges, and expands the ability of water and wastewater authorities to discontinue water service to sewer users who are delinquent in paying sewer service charges, penalties, or fees. In particular, section two of the bill authorizes wastewater authorities to collect delinquent or past due sewer charges from the current owner for debts incurred by a former tenant.
SB 1141/HB 1258
As introduced, this bill requires landlords to make certain certifications and disclosure in writing to prospective and current tenants with regard to mold in dwelling units or buildings. Additionally, the bill requires landlords to repair, remediate, and remove mold from dwelling units or buildings, and requires tenants to notify landlords of any suspected mold in the tenant’s dwelling unit or building. BY CATIE LANE BAILEY, TAA LOBBYIST MILLER & MARTIN, PLLC, ATTORNEYS AT LAW 10
For questions regarding this and any other legislation, please contact Catie Lane Bailey at cbailey@ millermartin.com.
G NAA NEWS & EVEN TS
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General Membership Meeting
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Restoring Nashville’s Multifamily One Community at a Time
655 N. Main Street • Goodlettsville, TN 37072 phone 615.873.4631 • fax 615.873.4634 • ryan@summitpropertyrestoration.com
GN AA N E WS & EVEN TS
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OUR 2015 EDUCATION CONFERENCE PARTNERS
educate inspire motivate
“Nashville was our city of choice for Arlington Properties annual conference this year and partnering with GNAA was the perfect complement to our agenda. The Educational Conference provides national level speakers on an array of topics pertinent to every property management professional's life. Both corporate and community level associates look forward to all it promises!” Mary Bradley, Arlington Properties “When our executive team met to plan our conference, we knew we wanted a broad educational experience for our managers. We also wanted to provide a meaningful networking opportunity since Elmington has added 7500+ units in the last year. We choose to invest in our managers and meet our conference goals by tying our meeting in with the GNAA’s Education Conference.” Jenny McClain, Elmington Property Management “Freeman Webb is pleased to incorporate the GNAA education conference into our corporate training program this year. The quality and affordability of GNAA’s education offerings is one of the greatest benefits of being a member.” W. Kirby Davis Jr., Freeman Webb Companies
SUNDAY
MONDAY
1
2
TUESDAY WEDNESDAY THURSDAY
Awards Banquet Committee*
3
4
Awards Committee* 9am
9am
9
Apartment Tour Committee*
6
12
13
9am
7
Dan McGuinness Pub 5-8pm
10:30am
8
5
News & Events Committee*
SATURDAY
Membership Mixer
Golf Committee*
Daylight Saving Time Begins
FRIDAY
10
11
9am
2015 Education Conference
March 14-18
Omni Hotel 8am - 4:30pm
Directory Committee*
14
Capitol Conference
10am
15
16
St. Patrick’s Day
17
18
Trade Show Committee*
19
20
21
26
27
28
10:30am
22
23
HVAC Hands-On Training*
24
9am - 4:30pm
29
14
GNAA NEWS & EV EN TS
30
25
Community Service Committee Meeting* 9am
31
Board of Directors Meeting* 9am
march
*at GNAA office
ED UCATI ON A L OPPORT UN I T I E S
Space Is Limited | Reservations are Required No Cancellations | No Refunds
HVAC Hands-On Training Low Voltage, Electrical Controls & Diagrams March 24, 2015
Certified Pool Operator (CPO) April 9-10, 2015
GNAA Training Room 8:30 a.m. -5:00 p.m.
GNAA Training Room 9:00 a.m. - 5:00 p.m.
Presented by: Connie Centrella
Presented by: Jim Fox
Cost: $350
Reputation Management & Marketing Outreach April 28, 2015
GNAA Training Room 9:00 a.m. - 5:00 p.m. Presented by: Amy Kosnikowski
Cost: $165
Cost: $120
T H A N K YO U TO O U R 2 0 1 5 S P O N S O R S !
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N EW ME M B E R S APARTMENT COMMUNITIES
Acklen
Tina Hamor, Property Manager 111 Acklen Park Dr. Nashville, TN 37203 320 apartment homes 615-386-2100 acklenmgr@greystar.com Greystar
Cantare at Indian Lake Village
White House Landing Bonnie Morris 130 Maiden Ln. White House, TN 37188 72 apartment homes 855-273-9720 Buckingham Companies ASSOCIATES
1st Choice Contractors
Alicia VerKennes 120 Cinema Dr. Hendersonville, TN 37075 206 apartment homes 615-822-0820 FAX 615-822-0870 cantare@stedfastliving.com Steadfast Companies
Jennifer Fassos, Office Manager 21024 Catawoa Ave. Cornelius, NC 28031 1-844-4-1CHOICE FAX 877-887-8926 jennifer@1choiceconstruction.com Full-service general contractor Specializing in multi-family renovations
Opus 29
ArborJack’s Tree Service
Jad Dresham 301 29th Ave. N. Nashville, TN 37203 139 apartment homes 615-329-4429 opus29.mgr@ram-mgt.com RAM Partners, LLC
Richland Falls
Kelly Pendergrast 526 Dill Ln. Murfreesboro, TN 37130 190 apartment homes 61-904-6564 FAX 615-904-6565 richland@steadfastliving.com Steadfast Companies
Riverwood
Brigitte Byron 7388 Cabot Dr. Nashville, TN 37209 200 apartment homes 615-457-2079 FAX 615-913-3879
mgrriverwood@brooksideproperties.com
Brookside Properties, Inc.
Uptown Flats
Alicia Jones 72 apartment homes 101 Gatewood Ave. Nashville, TN 37207 615-258-3313 615-258-1588 uptownflats@freemanwebb.com Freeman Webb Companies 16
GNAA NEWS & EVEN TS
Matthew Burns, Owner/Operator 131 Oldham Dr. Murfreesboro, TN 37130 615-456-5906 FAX 615-890-4712 Tree removal; tree trimming/ preservation
Arnold’s Safe & Lock James Arnold 420 E. Sunset Dr. Lebanon, TN 37087 615-286-5625 Locksmith, door locks
B&B Tree Service
Bob Maas, Owner PO Box 140555 250 Donelson Pk. Nashville, TN 37214 615-391-4841 Tree removal, pruning, stump removal
Digital Group, LLC
One Step Clean Service
Raymond Panknin 152 Molly Walton Dr. Hendersonville, TN 37075 615-447-7100 rpanknin@digitalgroupllc.com Structured cabling; CCTV
John Giles 2015 18th Ave. N. Nashville, TN 37208 615-251-3311 FAX 615-251-3381 sonnyboy132011@hotmail.com Detail residential & commercial cleaning services
Direct Fitness Solutions
Jack Letz, Regional Sales Manager 600 Tower Rd. Mundelein, IL 60060 847-680-9300 FAX 847-380-5031 jletz@directfitnesssolutions.com Commercial fitness equipment
Orkin Pest Control
Kenneth Shorey 5010 Linbar Dr., Suite 195 Nashville, TN 37211 615-333-3592 Fax 615-333-2285 kshorey@rollins.com Pest control
L.T.D. Carpet Cleaning Services
Prowash, LLC
Patricia Jones, President/Owner 530 Upsall Dr. Antioch, TN 37013 615-349-6820 ltdcarpetservices2013@gmail.com General cleaning; carpet cleaning
CJ Pierce 3479 Beckwith Rd. Mt. Juliet, TN 37122 999-0104 prowashnashville@gmail.com Pressure washing
Leaders Moving & Storage
State-Line Exterminating
Company Shannon Pepper 5215 Linbar Dr., Suite 202 Nashville, TN 37211 615-953-9265 spepper@leaders Moving & storage
John T. Brown III 2515 Hwy. 52E Portland, TN 37148 615-859-4808 FAX 270-495-5230 john17264@yahoo.com Pest control, termites, bed bugs, water cleanup
Multifamily Utility Company
Rob Samuels, CAS 419 E. Crossville Rd., Suite 103 Roswell, GA 30075 800-266-0968, ext. 722 rsamuals@multifamilyutility.com Utility billing, submetering, energy management
Clayton Construction Services Harold R. Clayton 2400 Crocker Springs Rd. Goodlettsville, TN 37072 615-969-9758 FAX 615-915-0491 clayton_const_svc@comcast.net Complete renovations, fire, water & rebuild
24/48 Service
772.3234 getagripinc.com
615
Before you get going on your remodel, Get A Grip. Call us today!
Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?
APARTMENT STAFFING C A N
H E L P
Y O U
We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed
399-4747
fax 399-0888
Monday-Friday 9-6 DEE HARDING Owner
Professional Service with a Personal Touch Dwayne Rawls
(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.
3868 Dickerson Pike, Suite 200 • Nashville, TN 37207
GN AA N E WS & EVEN TS
17
ST. PATRICK’S
MEMBERSHIP MIXER Thursday, March 5th 5:00 - 8:00 p.m. Enjoy an Irish Appetizer Buffet!
1538 Demonbreun Street, Nashville TN 37203
Get Your Networking On!
DOOR PRIZES!
Our First Mixer of 2015! All Members Invited! Cost: $30 per person, includes 1 complimentary drink ticket
Reservations are Required. Name(s): ___________________________________________________ Company:__________________________________________________ Date:____________ Phone: __________________ Reservations are Required. Please note that reservations not cancelled within three working days of the event will be billed to your account. Payment at the door is preferred.
phone: 615-365-3047 fax: 615-365-3571 www.nashvilleaptasn.org
Law Office
Moments With May
Hall & Associates M. Wesley Hall III of counsel
Nathan C. Lybarger Charlotte L. Rhodes Thomas Patrick Wall III
223 Madison Street • Suite 212 • Madison, TN 37115
6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3
“Hmmm…a resident just apologized to me. Guess I can mark that one off the ol’ bucket list.”
GN AA N E WS & EVEN TS
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Mardi Gras on the Green Greater Nashville Apartment Association’s
2015 Golf Tournament Thursday, June 18, 2015
Hermitage Golf Course, General’s Retreat REGISTRATION 6:30am CONTINENTAL BREAKFAST 6:30am SHOTGUN START 8:00am LUNCHEON 2:00pm AWARDS & PRIZES Following the Tournament COST $150 per player – Includes green fees, cart, range balls, use of practice facility one hour prior to event, 1 mulligan, 1 toss, 1 putting ticket, 4 drink tickets, team pictures, luncheon
Prizes for:
Hole-In-One Closest to the Pin Longest Drive Longest Putt Closest to the Water Best Decorated Hole
Registration Company Name__________________________________________________________________ Players__________________________________________________________________________ Authorized Signature______________________________________________________________
Thank You Tournament Sponsor
SHERWIN WILLIAMS PAINT & FLOORING
Phone/Email_____________________________________________________________________ Method of Payment: Total $________
q Amount Enclosed $________
NO REFUNDS • NO CANCELLATIONS There will be no competitive company or category lockouts on any event.
MAIL OR FAX TO: 2 International Drive, Suite 201 • Nashville, TN 37217 phone 615.365.3047 • fax 615.365.3571 • www.nashvilleaptasn.org
q Bill GNAA Account
Mardi Gras on the Green Greater Nashville Apartment Association’s
2015 Golf Tournament Thursday, June 18, 2015
Hermitage Golf Course, General’s Retreat
REGISTRATION 6:30am CONTINENTAL BREAKFAST 6:30am SHOTGUN START 8:00am LUNCHEON 2:00pm AWARDS & PRIZES Following the Tournament
Sponsorship Categories SOLD _____ SOLD _____ SOLD _____ _____ SOLD _____ _____ _____ SOLD _____ SOLD _____ _____ _____
$2,500 Title Sponsor $750 Beverage Cart $750 Beverage Cart $750 Drink Hole #10 $750 Drink Hole #13 $500 Cooling Cart $500 Food Sponsor (3 available) $300 Putting Contest $300 Driving Range $300 Corn Hole $100 Welcome Signs
$300 Fairway Holes
SOLD _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____
Hole #1 Hole #4 Hole #6 Hole #7 Hole #8 Hole #9 Hole #11 Hole #12 Hole #14 Hole #15 Hole #17
$500 Contest Holes SOLD _____ SOLD _____ SOLD _____ _____ _____
Longest Drive #2 Closest to the Pin #3 Hole In One #5 Closest to the Water #16 Longest Putt #18
Registration Company Name___________________________________________________________________ Contact Person____________________________________________________________________ Authorized Signature_______________________________________________________________ Phone/Email______________________________________________________________________ Method of Payment: Total $________
q Amount Enclosed $________
NO REFUNDS • NO CANCELLATIONS There will be no competitive company or category lockouts on any event.
MAIL OR FAX TO: 2 International Drive, Suite 201 • Nashville, TN 37217 phone 615.365.3047 • fax 615.365.3571 • www.nashvilleaptasn.org
q Bill GNAA Account
Thank You Tournament Sponsor
SHERWIN WILLIAMS PAINT & FLOORING
Pulse
The
MO NT H LY LU NC H EO N H IG H L I G H TS MANAGER S
Dwayne, Wheeler, Inc.; Melanie, 1505 Demonbreun
Jeff, Reliable Roofing; Thomas, Lenox Village Town Center
Holli & Kari, Sherwin Williams Flooring; Rusty, Oakwell Farms; Charlie, The Players Club of Brentwood; Diana, The Falls at Mill Creek; Sara, Glengarry Heights; Teresa, Alara River Oaks; Ashley, NTS Development; Tracey, The Landings of Brentwood; Tracy, Portland Courtyard; Stacey, Bell Franklin Gateway; Tabitha, S&S Property Management; Julie, HND Management; Marilyn, Lenore Garden
Debra, Color Burst Landscapes; Ashley, Summerfield Place
Chloe, Melanie & Diane, 1505 Demonbreun; Bret, The Cumberland; Tracey, The Landings of Brentwood
Jessica, Kelly & Stephanie, Crescent Cool Springs; Stephanie & Stacy, NTS Development Company
Lilian, Brookside Properties, Inc.; Robert Markraft Cabinets
Shannon, Leaders Moving; Rebecca, RAM Partners, LLC
ASSO CI AT E S
Darien & Greg , Design Works Nashville, LLC
John, Copper Creek Electric; John, Ground Up Building 22
GNAA NEWS & EV EN TS
Paul, Gervais Electric; Jennifer, Law Office of Jennifer McCoy; Darrin, Clean Quik Carpet Service
Marisa, MM Promotions; Debbie, Reliable Roofing; Nancy, Furnished With Finesse
Chris, Green Village Recycling; Jenny & Kevin, Lewis Letterworks
Brooke, Restorations by Roof Roof; Dwayne, Wheeler, Inc.
Kelly, BG Staffing; Jack, ACI; Jill, Coinmach; Lacey, CORT
Connecting you to … Better Product! Better Service! Better Price!
Quality Products • Kitchen Cabinets • Bathroom Vanities • Cabinet Hardware • Cabinet Refacing Products • Cabinet Touch-up and Repair Products • Laminate Countertops • Granite Countertops • Cultured Marble Tops • Countertop Repair Products -
Quality Services • Measuring
LOCAL (615) 360-2118 TOLL FREE: (855) 264-5667
• CAD Designs • Quick-ship Services • Jobsite Delivery
www.markraft.com
• Cabinet Installation
www.connect4cabinets.com
• Countertop - Replacements
One number. One provider. For all your turnkey service needs.
Carpet Cleaning
Turnkey services for multi-family dwellings.
Your carpeting will be as clean as new with our state-of-the-art equipment.
Housekeeping JIM does more than deep clean. We create a safe and healthy environment using professional tools and industrial-strength products.
Painting Our professional painters get the job done with proper preparation, high quality materials and meticulous attention to detail.
SUPPORT OUR TROOPS! JIM will donate $1 to
Homes for Our Troops for every service scheduled! Proceeds go directly to help Tennessee veterans.
Maintenance An experienced maintenance crew knows what to fix, when to replace, and how to get the job done right the first time. JIM crews do it all, and will never over-sell a job with unnecessary materials or excessive hours.
HVAC For HVAC installation, repair and 24/7 emergency service, JIM is just a call away.
JUST CALL
615.833.9207
www.JIMpropertyservices.com | info@JIMpropertyservices.com
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