2018
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IN THIS EDITION
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MONTHLY HIGHLIGHTS
SUSTAINING OUR COMMUNITIES
STORIES FROM THE HIVE TIMES
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CONTENTS PAGE
MEET THE TEAM | THE SODEXO LICENCING AND COMPLIANCE TEAM
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MOBILISATION NEWS | SUCCESSFUL MOBILISATION OF MERINDA VILLAGE, QLD MONTHLY HIGHLIGHTS | WHAT’S BEEN HAPPENING ON OUR SITES STRONG UPDATE | MASSAGE THERAPIST & FIT FOR LIVIN EVENT SUSTAINING OUR COMMUNITIES | INTRODUCING THE BIBBULMUN RANGE & WELCOME VTEC GRADUATES INTERNATIONAL WOMEN’S DAY | A STORY BY KAREN SOBEL (REGIONAL MANAGING DIRECTOR FOR SERVICES, WORLEYPARSONS) BREAST CANCER NETWORK AUSTRALIA | SUPPORTING SOMEONE WITH BREAST CANCER FROM AFAR STORIES FROM THE HIVE | STORIES ON HOW THE TEAM IS DEMONSTRATING 3B BEHAVIOURS 3B UPDATE | BY DARREN ANDEREW EMPLOYEE OF THE MONTH | NOMINATE SOMEONE TODAY EFFECTIVE COMMUNICATION | TIPS ON WRITING EFFECTIVE EMAILS RECIPE | PAUL TEMPLE’S INDULGENT CHOCOLATE CHIP, MARSHMALLOW COOKIE RECIPE
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Be Connected BRISBANE OFFICE Unit 6 / 2728 Logan Road Eight Mile Plains Queensland 4113 PERTH OFFICE Level 1, 3 Ord Street West Perth Western Australia 6005
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facebook.com/Morriscorp linkedin.com/company/morris-corporation www.morriscorp.com.au
SODEXO NAMES TOP 5 FOOD TRENDS FOR 2018
Sodexo Chefs say plant forward and fermented foods will be on the menu. Rainbow bagels, unicorn food and milkshakes as big as a person’s head are so yesterday. What will be on plates over the next 12 months? Culinary leaders at Sodexo, the leader in Quality of Life Services, have named their food trends for the year. Kevin Cecilio, Sodexo’s senior director, culinary innovations, believes these five trends will be on the table over the next 12 months.
1. SUSTAINABILITY Beyond standard recycling, people will focus on reducing food waste by eating parts of foods that have previously been discarded. These include pickled watermelon rinds, beet green chimichurri and vegetable slaw using broccoli stalks.
2. PLANT FORWARD EATING Cecilio expects diners to eat more plants and grains. While dishes may have small amounts of animal proteins and dairy, the vegetables are the true star. This is different from vegetarian or vegan dishes. These meals show that vegetables are no longer just sides. Chefs are also using these ingredients in unusual ways such as matcha (made from green tea leaves) glazed doughnuts.
PICKLED WATERMELON RIND
3. FERMENTED FOODS Fermented foods have been known for their health benefits and contain probiotics and enzymes that are important for digestion. Now they are finding their way onto the tables of foodies everywhere. Whether it’s kefir, kombucha tea, miso, sauerkraut or even pickles, fermented foods are a healthy and delicious trend that will take hold in 2018.
4. NON-GRAIN SUSTAINABLE PROTEINS Agriculture can take its toll on the environment so some are turning to non-grain sustainable proteins that are both good for the body and the environment. Cricket powder and algae are just two examples of this trend that could see big gains in popularity in 2018.
MATCHA GLAZED DONUTS
5. INTERNATIONAL CUISINE FROM ISRAEL, MOROCCO AND THE PHILIPPINES Cuisine from Israel, Morocco and the Philippines lead this year’s trends list. The food of these three countries range from the Spanish and Asian influences in Filipino cooking to the bouquet of spices that make up the flavors of Moroccan dishes to the fusion of native Israeli ingredients with the dishes brought to the country by immigrants fleeing Eastern Europe after World War II.
KEFIR
SOURCE https://www. foodengineeringmag.com/ articles/97267-sodexos-top-5-foodtrends-for-2018 TIMES
CHICKEN ADOBO
CRICKET FLOUR
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MELONEY KING
NATIONAL LICENSING AND COMPLIANCE MANAGER As National Licensing and Compliance Manager, I am responsible for executing the licensing and compliance strategy for the organisation, incorporating all facets of the Sodexo and Morris Division business from mobilisation over the lifecycle of the contract. I have a broad background specific to compliance and licensing management across liquor, tobacco, facilities maintenance, dangerous goods, security, real estate and medicine service areas. Here is a little bit about my team. E Meloney.King@sodexo.com n 0408 718 421
IVY DU LICENSING AND COMPLIANCE OFFICER Ivy has worked in the Sodexo Licensing and Compliance Team for four years. Prior to joining Sodexo, Ivy completed her Law degree and was admitted as an Australian Lawyer. Ivy is based in Melbourne supporting the business nationally, Ivy also often relieves when Meloney is on leave. E ivy.du@sodexo.com q 03 9880 6404
SUZI MITKOVSKI LICENSING AND COMPLIANCE OFFICER Suzi has worked with Sodexo for over 2 years, having previously worked in the corporate liquor industry. She is based in Melbourne and supports all states and segments of the business. E suzi.mitkovski@sodexo.com n 0477 844 030
SANDRA RONDAN, LICENSING AND COMPLIANCE OFFICER Sandra joined the Sodexo Licensing and Compliance team 6 months ago having previously worked in the legal and compliance sector for the Australian Fisheries Management Authority as well as the Department of Immigration & Border Protection in the ACT. Sandra is based in Brisbane and supports mostly QLD and NSW. E sandra.rondan.EXT@sodexo.com n 0428 135 943
JUDE CLAYTON, LICENSING AND COMPLIANCE OFFICER Jude joined Sodexo in March 2016, with 18 years experience in the licensing & compliance sector at Hyatt, Spotless and ISS. Jude is based in Perth supporting all sites nationally. E jude.clayton@sodexo.com n 0410 002 819
TAHLIA SHARMAN
LICENSING & COMPLIANCE ASSISTANT Tahlia joined the Licensing & Compliance team in October 2017 and has worked in various FIFO administrative roles prior. Based in Perth WA, Tahlia supports individual licenses, regulatory compliance, renewal and validity of licenses and document control. E tahlia.sharman@sodexo.com n 0432 097 853
Please send all your compliance and licensing enquiries through to
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licensing.amecaa.au@sodexo.com
Merinda MOBILISATION
By Christine Cav
Merinda Village has re-opened for 6 months. On the 28 March we had the pleasure of welcoming 95 Bulgarians into the village who spoke very little English. The Morris team have quickly adapted by relying heavily on sign language.
the Morris family in 2012. I must admit being here as a Morris team member has been an absolute blast and so much more fun than my days being a client where I’d largely work alone. You just can’t beat working with a great team!
This isn’t my first time here at Merinda Village in Bowen. Eleven years ago I arrived here to begin my career in the remote hospitality industry with Ausco Stayover. Jon Potts, who was my boss at that time, is our client today.
Thank you to everyone for their effort over the last two weeks. From Graham in Procurement, to our big brother Collinsville up the road and to HR for the additional hours. I cannot thank all the ladies and gents who are here on the front line with me enough. You have all done an absolutely wonderful job to get Merinda up and running with only two weeks notice!
This mobilisation mission has provided me with a wonderful trip down memory lane. This was the site I had the pleasure of meeting Fiona Berkin and the Morris Village managers as they held their leadership meeting here in 2009. The culture that I saw the Morris team display definitely played a part in my decision to join
(L TO R) Jon Potts (Stayover), Kiko (Site Supervisor), Christine Cav (Morris)
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Australia Day
Karntama Village The weather drove Australia Day celebrations at Kartnama Village indoors but that didn’t dampen the spirits of the Kitchen Crew who put on a fantastic Australia Day feast for our guests.
Chef Aaron
Spring Gully Village Chef Aaron prepared some tantilising profiteroles for dessert at Spring Gully and they went down an absolute treat!
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Happy New Year The team at Golden Grove welcomed in the New Year with a ‘Hawaiian’ themed party.
Staff Party
ERA Village We had a staff BBQ with Laura and Pauline from the learning and development team joining in the fun. A big thank you goes out to the ERA team and well done to Jobee for cooking up a storm.
Argyle Village
Happy New Year Andrew Beattie was first to take a dip in the ‘Hawaiian’ themed NYE party. Argyle Village Here is Jake, Argyles own Apprentice Chef and the Ice Carver Extraordinaire. Jake has a friendly nature and is connected with his team.
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Karntama Village
Miles Raceday Supporting The Community The Miles Race Day event is a highlight for the region, bringing together a large crowd from all over wider Western Downs region. Morris sponsored the Miles Race Day by donating cheese and fruit platters. Some of these were for sale whilst others were provided to race day sponsors to show appreciation for their support. In total Eastwood Village supplied 41 platters to the punters.
Housekeeping Crew “This photo shows some of our fantastic team of Housekeepers here at KV. We are so proud of the way these guys epitomise the Morris Core Value of Succeeding Through Teamwork. This Department start each shift together, they support each other throughout the day, they back each other through the tough times, they teach and train together, and best of all, they all finish each shift together nobody goes home alone. Well done to the KV Housekeepers, strong and together as one.� ~ Village Manager, Stuart Frogatt
Argyle Village Courageous Conversation Jason Grant (pictured left) received an award from Kevin Anderson, (Argyle Diamond Mine, Team Leader, Security) for having a courageous conversation, in relation to a very serious security incident. Great work Jason - the Argyle team are very proud.
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MEET THE
Payroll Team With over 60 years’ experience collectively - in a wide range of industries – we are a team with excellent service delivery who ensure our team is paid on time, every time. OUR TEAM RESUME SKILLS Adaptability, multinational, high-level data entry skills, exposure to multiple enterprise agreements, attention to detail, strong leadership, systems training, systems management. QUALIFICATIONS Certified payroll specialist, business and finance administration, women in leadership, annual payroll & taxation training. INDUSTRY EXPERIENCE Health care, hospitality, mining/exploration, aviation, childcare, facilities management manufacturing, meat works, transport, education, labour hire.
Marie is a great cook! And likes gardening, and the Bee Gees. She is also a “Rev Head” who looooves powerful cars as well as her fur babies. Robyn loves to garden and is our Pokémon Go champion Level 32! Her cats, Sunshine and Lilly, bring light to her life. Katelin loves her dog, Cleo, and reading. Terry Pratchett and Neil Gaiman are two of her favourite authors.
Can you guess who scuba dives as a hobby? ANSWER - Robyn
A couple who works together ... stays together! Ange is our HSEQ Advisor & Gabriel is a Grounds Utility at ERA Village. They let us know what it is like being a couple who works together. HOW DID YOU MEET? We met online. WHAT IS THE BEST PART ABOUT WORKING TOGETHER? Being able to talk about work and things going on at work. As well as the possibility of career progression together in the same company. WHAT IS THE MOST CHALLENGING THING ABOUT WORKING TOGETHER? Nothing really as when at work we are professional work colleagues not a married couple. WHAT ADVICE WOULD YOU GIVE SOMEONE CONSIDERING WORKING WITH THEIR OTHER HALF? Make sure you really like each other and can handle seeing your other half at work and home and ensure you can respect each other’s positions. ANYTHING ELSE YOU WOULD LIKE TO ADD? We have worked in the same company together since we pretty much met as we have been in the same industry and we really enjoy seeing each other and being able to chat about work. Its also great that we understand the demands of work if we are called in on a weekend or on call during the night.
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Karntama Golden Grove Farewell Daniel Mariotti The Golden Grove team wished our client Daniel a fond farewell with a delicious cake!
BMA Well Done Dillon! Dillon received a $25 voucher for a job well done acknowledgement by the BMA medic team who said, “Dillon does a great job cleaning our medic room.”
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The Bus Stop Each day I would pass the Noodle Hut (WOK BOX) and noticed the Bus Drivers having a regular post bus run ‘catch-up’ at the tables. I made a comment to the group of lads gathered - “Is this the new bus stop?” I said if this was the new bus stop then maybe they should have it sign posted - the rest is history! ~ Simon Aurisch | Project Execution Team
Karntama Kitchen By Paul Temple Great work KV Kitchen team. Again, as a team you have produced fresh food for a 1000 pax made with love, passion, and commitment. Keep up the excellent work team.
Moranbah SPV
Roi Viti, a utility worker at Moranbah SPV was recently nominated by Mark Thompson (Moranbah SPV) & Craig Adams (Dysart SPV ) for his ingenuity and resourcefulness for safety risk reduction by re-engineering a wheelie bin into a weed sprayer. “One of our members from our groundskeeping team saw that there was a need to improve the way we spray weeds around the grounds. He came up with the initiative of a portable pack made from an unused wheelie bin, containing a rechargeable spray bottle with wand, chemical in a bund, and space for the appropriate PPE & SDS, hose & attachment to refill from taps around the gardens. This enables easy transportation of all equipment when moving around camp.� The ideal method of reducing risk is known to be by design rather than procedure. This weed sprayer modification effectively eliminates the risk of strain injuries compared to using a traditional backpack sprayer. Out of 28 nominations, Roi was the overall winner, receiving much praise and commendation from senior BMA management, including a certificate of recognition and a prize voucher. The Moranbah team celebrated together with a Sunday BBQ lunch.
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THERAPIST
Massage therapist, Sharon, visited Golden Grove and Argyle Village in March. The feedback has been overwhelmingly positive and the trial results successful. We will certainly look into offering this service on an ongoing basis. As an extension of our wellness offering, we want to introduce more holistic and healing modalities to our health and lifestyle programmes. Remedial massage therapy is all about tension release throughout the body and providing solutions to our residents for tight muscles, niggles, aches and pains, a way to also relax and unwind before or after work. Providing solutions and offerings in body management in-line with our pre-habilitation sessions, allows residents to educate themselves and be proactive in their own self-care and self-maintenance management prior to any onset of pain or injury. Massage also significantly decreases conditions such as insomnia, depression and restlessness as well as increasing a sense of calm, meditative state and mood.
Meet Sharon
Sharon Massage Therapist / Kinesiologist with a Sharon is is aaMassage Therapist / Kinesiologist sith a passion passion for helping people to feel better about themselves. for helping people to feel better about themselves. I treat Sharon treats Massage issues through Massage and Kinesiology issues through and Kinesiology who is able to help and is able to help clients physically and / or emotionally. clients physically and or emotionally. “I have learnt that no single approach is the right one for every individual and each person needs specific treatment tailored to suit their personal needs, as such I have trained in a range of modalities over the past 25 years. These include Swedish Massage, Remedial Massage, Sports Massage, Deep Tissue, Acupressure, Musculo Skeletal Problems, Kinesiology, Hyperton X and Pain & Injury Management.� Sharon also works as a at Happy ValleyValley Acupuncture Sharon also works astherapist a therapist at, Happy inAcupuncture Boonah and Suncoast Health & Wellness on the in Boonah & Suncoast Health & Sunshine Wellness, Coast. Sunshine Coast
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FIT FOR LIVIN By Corey Loft Spring Gully and Reedy Creek Village hosted a FIT FOR LIVIN event which raised $4973.40 for the Livin Foundation. Not only did the event find the ‘Fittest On-site’ but the team had an absolute blast while raising awareness of mental health issues and the notion that It Ain’t Weak To Speak. The event was organised so that residents had an early finish on the day so they could compete before it got too dark. We organised a special outdoor dinner to guarantee we had a crowd even if they did not want to enter the competition. Throughout the evening we had merchandise for sale and donations jar handed around and placed at the tavern. Combined with the entry fees for all participants we raised a total of $4973.40 for a wonderful cause. About LIVIN LIVIN is all about living your life at the top and destroying the stigma that is attached to mental illness. Connecting, supporting, and encouraging one another to talk about their feelings, issues and challenges because “It Ain’t Weak to Speak” The Fit for LIVIN event was a health and fitness competition with a twist which was run at Spring Gully 17 March and Reedy Creek on the 18 March. We looked for the fittest on-site through a number of fitness categories – speed, strength & power, endurance, balance & mental strength.
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SUSTAINING OUR COMMUNITIES Bibbulmun Range (BY KULBARDI)
Mockup 3/4 Angle v2A
Kulbardi is now supplying washroom products including dispensers and toilet rolls (called the Bibbulmun Range) for our Pilbara sites in Western Australia. The Bibbulmun range contributes part profits to the Kulbardi Fund and is identified by the distinctive Magpie icon. The black and white colours of the magpie represent both Indigenous and non-Indigenous businesses coming together to make a difference to the lives of Indigenous people. The Fund supports Indigenous communities to develop them in life changing ways through targeted programmes about entrepreneurship, education, numeracy and literacy, reclaiming culture and language courses, and leadership programs. The Kulbardi Fund is held in trust by the Fremantle Foundation, a community foundation that supports and administers family, individual and corporate giving.
TM
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BIBBULMUN Towel Dispenser
VTEC Perth
Rob Beattie | Employment Consultant AtWork Perth Congratulations to our January group of VTEC graduates. The group did a fantastic job throughout the course and are looking forward to heading to site soon. I’d like to thank Brittney for attending the graduation. Brittney represented Morris exceptionally well and passed on her congratulations to the group, along with a story of her Morris journey. This was well received by the group.
Fortescue VTECs
By Bianca Formica | Operations Support So proud to see this awesome bunch of Fortescue VTECs Graduate today after 8 weeks in training! They will all be commencing work at Cloudbreak over the next couple of weeks and we are so excited to have them a part of the Morris family.
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THE IMPORTANCE OF STANDING UP FOR WOMEN Karen Sobel Published on March 7 2018 (Source LinkedIn) Sometimes, if you’re lucky, in your professional life, you have a Sliding Doors moment where someone sticks up for you or puts you forward for something that changes your career path. As a woman, those moments are even more important because it’s often in the context of gender discrimination, whether intentional or not. For me, that moment came fairly early on in my career as a process engineer in the mining industry. I was already used to being the only woman in the ‘man camps’ as they were called on site. But on this occasion, one of the people from the mining company phoned up my then boss and said, “We think Karen’s great, she’s doing a great job, but we don’t think sending her to the site is right thing to do.” Rather than agree with him, my boss said, “I tell you what, we’ll send her there for three months and if it really isn’t working, we will send her back home and you won’t have to pay for any of her time there.” And he said this with complete confidence that given my experience that I would be just fine. And I was. But what was brilliant was that once the project was completed, the person from the mine actually phoned me to say he was sorry he put me through that, but his thought was about me and how I would cope. He then called my boss and requested I work on another project in similar circumstances. The difference that my boss made by standing up and saying “I know Karen will do a good job, we trust her to deliver and we’ll back her up,” was phenomenal and to see the turnaround was amazing, too. Without that, my career could have taken a very different path. For me that’s what International Women’s Day is all about. It’s about taking a stand and supporting women and their capabilities. It’s a day that should be celebrated and, while
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it’s not a fix all, it’s certainly a step in the right direction.
that amazing nugget of wisdom, it’s worth sharing.
I was lucky in my early career in that I had people who were willing to take that stand for me, and it wasn’t until I decided to stop travelling and settle in Canada in my first executive role, that I really noticed that I was different as a woman in my industry, which was strange because Canada is a really inclusive nation. But it wasn’t the place that made me feel different; it was the fact that I was pretty much the only woman at executive level.
These nuggets of wisdom have certainly helped me in my professional life, and one of the earliest, and most memorable, came from my grandmother. She used to say that if you look at all the conflict in the world, be it at work, school, home, in friendships or politics, it almost always boils down to a miscommunication. And I think about that all the time. It puts me back in my place and makes me ask myself whether I have done a good enough job of communicating my position and also listening to the other person to see where they’re coming from.
What I would like to see is ways to make it more comfortable for women to take leadership positions. I know of two women recently who turned down promotions because they didn’t feel comfortable with what they would have to do in the role. We need to find a way to change that and stand up for more of those women just like my boss did for me. That’s one of the reasons why I’m involved in the WorleyParsons Sponsor program. I have two women who I sponsor and I’m proud to be able to stand up for them and support them in their careers. International Women’s Day should also make us reflect on how much work we still have to do and not just for women. We should be thinking about how we can be inclusive of all, regardless of gender, race, age, background and sexuality. Maybe it should be renamed International Diversity Day or International Inclusive Day? It’s not enough for women to talk about it amongst themselves either. We need to make our male counterparts aware of it, too. In her book Lean In, Sheryl Sandberg talks about how women often don’t have the same level of confidence as men. This, sadly, is true, and it takes all of us to point out the great work that women are doing – men included. As a result I have challenged all of the men in my leadership team to read Sandberg’s book so they can go some way to understanding what it feels like for women in the workplace. Sometimes when you find
So, if people don’t understand the importance of International Women’s Day, it’s up to us to communicate it better.
INTERNATIONAL WOMEN’S DAY (IWD) AT MDOS At the MDOS Brisbane office we marked IWD by building an IWD heart made up of messages to important / inspirational women in our life. MDOS CEO Fiona Berkin was in the Sodexo Balcatta Office (Perth) for IWD where Paul Cooper (CEO Mining Asia Pacific, Sodexo) asked her to speak to the team about her journey as a woman in the mining industry.
SUPPORTING SOMEONE WITH BREAST CANCER FROM AFAR Every day in Australia 50 people will be told they have breast cancer. When you’re diagnosed with breast cancer it’s quite normal to feel shock, disbelief, helplessness and fear. If you are the partner of someone who’s been diagnosed with breast cancer you might find your feelings are similar – and these feelings can be heightened if you are not there in person to support them. There are ways you can support a loved one with breast cancer even if you can’t always be there in person. HAVE A CONVERSATION WITH YOUR EMPLOYER Many employers will be more than willing to help make things easier for you and your family if they can. Talk to your employer about whether there is any flexibility in your work – for example, can you do two weeks on and two weeks off for a period of time? Perhaps your shifts can be altered so you’re at home when your loved one has treatment. CALL ON OTHERS TO HELP CREATE A SUPPORT NETWORK Ask friends and family if they can step in while you’re away. Put a list of tasks together with your partner and get a roster going. There are apps that can assist with co-ordinating tasks so you can manage this from wherever you are or you might have a friend or family member who is happy to take on this role while you are away. PLAN YOUR TIME AT HOME Speak to your partner about what practical and emotional support they need. Keep checking in as your partner’s needs may vary each time you return home depending on where they are with their treatment. Don’t put pressure on yourself to take on everything when you are home.
Whilst there will be things that you need to do or would like to do when you’re home, it’s ok to continue to get help from your family and friends so that you can spend time with your partner. KNOW THERE IS SUPPORT AVAILABLE You don’t need to do this alone. Accepting support from family members, friends or your workplace can help you cope better with the additional complexities of supporting your loved one from a distance. Most workplaces have employee counselling services that you can also utilise. Breast Cancer Network Australia (BCNA) supports all Australians affected by breast cancer. BCNA’s free and confidential Helpline is staffed by experienced cancer nurses who can provide information, support and referral to help people during and after breast cancer treatment. You can call the BCNA Helpline on 1800 500 258 between 9am-5pm (AEST) Monday, Wednesday and Friday and between 9am-9pm on Tuesday and Thursday (AEST). Ask our Helpline team about resources for family and friends or visit bcna.org.au
BREAST CANCER IN AUSTRALIA • Every day in Australia 50 people will be told they have breast cancer • Breast cancer is the most common cancer in Australian women, with one in eight women expected to be diagnosed in their lifetime • Men can get breast cancer too and this year 148 Australian men will be diagnosed • Australia has some of the best breast cancer survival rates in the world and while the number of people being diagnosed is increasing the number of deaths from breast cancer is decreasing THERE IS SUPPORT AVAILABLE • BCNA’s Helpline is free to call and can provide information and support to anyone who has been affected by breast cancer – the number is 1800 500 258 • BCNA’s My Journey Kit is a free resource for people newly diagnosed with breast cancer – you can order it by calling the Helpline or visiting bcna.org.au • BCNA’s online network is a place to connect with others going through a similar experience – you can join the online network at bcna.org.au HOW YOU CAN HELP! You can support Australians with breast cancer by making a donation to BCNA. Your donation will help ensure BCNA’s services remain free for everyone who is facing a breast cancer diagnosis. Visit bcna.org.au/donate and show your support today!
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“My experience of travelling to the Morris sites was amazing! Way outside my comfort zone but an opportunity for which I will be forever grateful. The coordination of travel and the sessions was outstanding and seamless – the whole experience was absolutely fab! Of course, my favourite co-ey was Ms Laura (I think we were a dynamic duo!), but Paul and Todd were also great company. I travelled to parts of the country that I would never have otherwise seen with Argyle, Koolan Island and Jabiru absolute highlights – even with flights on those small planes! The stand-out was the friendliness of Morris workers; Village Managers who were wonderfully helpful and went out of their way during their busy days to assist us. Thank you for being great colleagues – I hope we have the opportunity to work together again soon. I have resisted using ‘awesome’ as I know it is your word, Darren – but that is what you and Laura are!” Pauline Grant Sodexo Senior L&D Advisor
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Share your ‘Stories from the Hive’ to Yammer. Stories from the Hive are examples of 3B behaviour.
“For two wonderful laides (Mangalika + Marillia, who have achieved legendary chocolate status across the border” Robin Van Kempen Lead HSEQ Advisor, WA
“I ran a team building workshop with the Payroll team in last month. Although a small team - the Awesome Foursome (as they are affectionately known) make sure each and every person (over 1200!) at the Morris Division of Sodexo get paid each week or month. It was great to see a team so connected but still able to find out something new about their team mates. Together they have over 60 year’s experience and have worked in eleven industries. It’s important to take time as a team to get to know each other, it opens lines of communication and helps us have open, honest and accountable operations at Morris division of Sodexo”
Robin was so impressed by the support from Mangalika and Marillia, he sent them $25 to purchase some chocolates!
Laura Ahern Learning & Development Advisor
“Thank you to Donnabelle who really went over and above in relation to the new Juice Bar at Cloudbreak. Donnabelle interviewed different people testing the new options to get feedback and even hosted a taste testing when the Leadership Team were onsite. The taste testing saw six recipes narrowed down to four which are now being offered to our residents.” Sara Cockman State Merchandise Manager WSB
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3B
Friendly Connected Real DARREN ANDREW | National Organisational Development Manager
Focusing on a “critical few” behaviours is one of the fundamental principles of working effectively with culture. Sometimes called keystone behaviours, these are patterns of acting that are tangible, repeatable, observable, and measurable, and will contribute to achieving an organisation’s strategic and operational objectives. The behaviors are critical because they will have a significant impact on business performance when exhibited by large numbers of people; they are few because people can really only remember and change three to five key behaviours at one time. Choosing and laying out your work clothes or uniform the night before is a perfect example of a keystone behavior. It is actionable, highly visible, measurable, and able to deliver short-term results. Most important, adopting the behavior has a meaningful impact on the ultimate goal. We have taken this thinking and we will be focusing on rolling our 3B Boost sessions. 3B Boost is an interactive 45 minute refresher of the Morris 3B Framework. It focusses on both the internal and external customer and provides our team members with an overview of the customer journey and touchpoints we have the opportunity to make a friendly, connected and real impression. Team members have the opportunity to look at how their actions can impact the 3B experience that our customers enjoy. We encourage our team members to take accountability for their behaviours each and every day. Our executive leadership team are being coached on how to deliver the program at a site level and look forward to seeing our leaders walk the talk and run some highly engaging sessions for you.
HOW DOES YOUR TEAM DEMONSTRATE 3B BEHAVIOURS? In the spirit of being connected for the month of May we will be running a competition to showcase how 3B is working at your site. The best example at a site level will be rewarded with a BBQ cooked by Fiona. Post your entries on to Yammer and tag me and / or use the #3B. Yours in 3B
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Winner ELIZABETH CAIRNEY
ARO | GOLDEN GROVE “Elizabeth has worked her way from Kitchen Utility to Mine Site Utility to Bus Driver and now to ARO. Liz has shown integrity and patience in stepping outside her comfort zone to learn every component of her role, she takes pride in her work maintaining a strong relationship with her team who highly respect her. Liz is always willing to go the extra mile and shows genuine passion for the work she completes. Liz has an adaptability and a presence about her that makes her a extremely valuable part of the team.” ~ Raechel Matthews, Village Manager
Also nominated BETHANY WILLIAMS KITCHENHAND | FORTNUM VILLAGE “Bethany, who usually works dayshift, just completed her first swing as nightshift kitchenhand. She is a quick thinker, worked very efficiently and was great kitchen support for a very busy week. Bethany is always happy, plays loud music and ensures our customers are served well ” ~ Lyndal Colombera
JASMINE DAWSON
RESOURCES SCHEDULER | PERTH OFFICE “Since Xmas the WA Recruitment Team and Office have experienced some change, losing a team member, new team members joining and others away on Annual leave. During this time, Jasmine has shown incredible commitment to her team. Jasmine has generously supported and trained new team members in both Operations support and Recruitment, covered reception duties and carried out recruitment activities all at the same time as doing her own role in scheduling. Throughout this, Jasmine has delivered exceptional customer service to both her internal and external customers through what has been a very busy and disruptive period.” ~ Shaun Palmer (Executive General Manager WSB)
KAYLENE WILLS
MINESITE UTILITY | RELIEF POOL “Kaylene presents Morris and it’s values in the highest light every shift she attends. Going above the call of duty Kaylene shows a strong bias towards working towards achieving our clients expectations and exceeding them. Kaylene gets in and listens to our clients while ensuring that the core tasks are finished. Never being asked, she is the first person to help others, when they are behind. Kaylene also offers her opinions on how we can improve our service. Kaylene is valued by her team and makes the shift all the better when she is in.” ~ Aaron Griffiths (Minesite Utility Supervisor)
NICHOLAS WEBSTER GROUNDS MAINTENANCE | FM SPRING GULLY “In his short time with the FM Team at Spring Gully Village Nicholas has transformed the look of the Village from just another work camp into a nice place to live and work. The grounds are exceptional and Nick’s attention to detail really shows through. Nick goes above and beyond everyday at work and his safety culture is second to none. We have comments everyday from the client and residence that stay at the Village how well presented the Village grounds are. Nick’s friendly manner and can do attitude make him a pleasure to work with.” ~ David Brain (FM Lead)
NOMINATE SOMEONE FOR EMPLOYEE OF THE MONTH (EOM) TODAY! WHAT DOES THE EMPLOYEE OF THE MONTH WIN? The winner of the employee of the month award receives a $200 voucher and nominees receive a $50 voucher. HOW ARE THE WINNERS DECIDED? All of the nominations are decided upon and approved by the Morris Leadership Team (MLT) HOW DO YOU NOMINATE A COLLEAGUE FOR THE EMPLOYEE OF THE MONTH AWARD? Download and complete the EMPLOYEE AWARDS NOMINATION FORM from The Hive and email to awards@morriscorp.com.au. CLICK HERE to view
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INBOX OVERLOAD In last three months, Morris email account holders have sent and received 256,310 and 620,220 emails respectively. As a group, during this time, we have read 804,264 emails. Now, whilst emails are an essential part of being connected, here are some tips to ensure we are communicating effectively and making emails work for us, as opposed to being a slave to your inbox.
8 TIPS TO EFFECTIVE EMAIL COMMUNICATION 1. ANNOUNCE YOUR INTENTIONS UPFRONT. GET TO THE POINT “Hey! I know you’re busy getting ready for the conference, so I’ll get right to the point. I am writing today because…” 2. TRY TO INCLUDE ONE “BIG IDEA” PER EMAIL “The main thing to remember is...” “The key takeaway from our conversation is...” “The one thing I need from you, right now, is...” 3. TRY TO USE STATEMENTS, NOT OPEN-ENDED QUESTIONS This: “I think launching the new campaign on Thursday is the best choice. If you agree, write back to say ‘yes,’ and I’ll proceed. If not, let’s talk.” Not this: “So, what do you guys think? I’m open to everybody’s ideas!” 4. TELL YOUR READER 1. WHAT YOU NEED & 2. WHEN YOU NEED IT “Hey! Here’s a quick recap of our conversation—plus two questions for you at the end. I’d love to receive your responses by [date] so that we can keep moving forward on schedule.” 5. WHENEVER POSSIBLE, END WITH SOME OF THE MOST BEAUTIFUL WORDS ON EARTH “No rush on this.” “For your information, only. No action necessary.” TIMESrequired.” “No response
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6. ASTONISH PEOPLE WITH YOUR BREVITY It’s not always possible, but try to express yourself in three sentences or less . Or as close as you can get. (Think haiku, not memoir.) Consider using bulleted points to clearly express your thoughts. Everyone has a different style of how they intake information. Email communication works best if you clearly outline the points you’re trying to get across in an easy to understand format. If you’re struggling to keep it brief, you might want to pick up the phone, have a face-to-face conversation, or spend a little more time thinking about what you really want to say. Remember, if your objective is to tell the reader what time it is, you don’t need to explain how to build a clock! 7. REREAD YOUR MESSAGE Before sending, ALWAYS reread your message and double check for grammar and misused words. 8. USE SPECIFIC SUBJECT LINE DESCRIPTIONS. Since many email messages go back and forth several times over the course of many weeks, it’s important to accurately describe what the reader will find inside otherwise you risk your message not being received because of a generic or poorly worded subject line.
EMAIL ALTERNATIVES 9. CC’ing Far too many leaders suffer from a very common malady: CC’ing everyone on their emails. They believe it keeps the team in the loop, keeps everyone informed, and helps make things happen more efficiently but the truth is, the more people you include on emails, the LESS productive and efficient it actually is. Although it sounds like including more people gets the word out faster and keeps them in the loop, it’s actually quite confusing and unproductive in practice. Here’s why: It creates duplication, because they’re not sure who’s responsible. So you get a lot of wasted effort when multiple people assume they’re supposed to follow up. It creates confusion, because without further explanation, they’re usually not sure why they were cc’d in the first place. People bump into each other and turf wars happen because the lines of responsibility are not clearly drawn. Nothing happens because you weren’t specific. When you include everyone, people will naturally assume someone else will take care of it, and therefore nobody does.
PICK UP THE PHONE! With one phone call, you can typically cover the same amount of material contained in 5 or 6 emails—it’s a huge timesaver. VIDEO CONFERENCING Video conferencing provides the benefit of actually seeing one another—which is very helpful considering how much of our communication is non-verbal. MEETINGS Set up a meeting about issues that require a back-and-forth conversation rather than addressing multiple emails to one another. Set a rule that the employee needs to address the issue in person if an issue requires more than one reply.
INBOX MANAGEMENT Once you’ve reached zero messages (or at least close to it), commit to sorting through
Make it clear why each person is included on the email. Don’t add people unless there is a reason. Spell out what you need them to do. Also, make sure you put them into the right “address category”
10. HOW TO EFFECTIVELY USE TO, CC & BCC TO • You are directly addressing that person, or those people (for example, that particular person needs to send you some information, you need them to know something, or you want a response from them). • Avoid adding more people to the ‘TO’ line than is necessary – they’ll all think they need to do something, and it’ll create confusion
CC • You’re sending the message to someone else, but you’re allowing the person or people in the CC line to see what’s going on, and allowing the person you’re sending ‘To’ to see who else is up to speed. • Avoid CC’ing more people than really need to know – ask yourself if some of the people you’re tempted to CC trust you to just get on with it, and the answer’s usually ‘yes’! • Avoid CC’ing people who you’re expecting actions or responses from – better to address them directly in the ‘To’ column.
BCC • You’re ‘secretly’ adding someone into the communication. • Avoid devious use of the BCC button, and be aware that if the person BCC’d clicks ‘reply all’, then everyone else will know you’ve BCC’d them! • This is useful as a tool to protect the privacy of those on your lists when sending group emails or mailshots SOURCE: http://www.philcooke.com/stop-ccing-so-many-people-on-your-emails/ https://thinkproductive.co.uk/email-using-cc-bcc-to/
new email right away. Use the following three steps: Delete. Glance over your inbox and delete any messages you don’t need to read or keep: calendar invites, advertisements, etc. “You ought to be able to discard 80% of them just by looking at the title,” says Pozen. Respond. If you can reply to a message in a few minutes or less, go ahead and do that. “If you put it off, you lose time by trying to find it, or remembering what you wanted to say,” says Pozen. File. For the rest of your messages, decide where they should go. Put them into folders or use flags or labels to indicate how high priority they are and when you need to respond by. Choose a handful of times during the day when you will review your inbox. If you do it every five minutes, you’ll end up spending your whole day on email. But don’t try to go cold turkey either. Checking your email only once or twice a day is impractical. “Most people who send an email are looking for a response quickly,” says Pozen. SOURCE: https://hbr.org/2012/02/stop-emailoverload-1
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DOUBLE CHOC-CHIP MARSHMALLOW COOKIES INGREDIENTS • 1⁄2 cup butter, softened • 1⁄2 cup brown sugar, packed • 1⁄2 cup white sugar • 2 eggs • 1⁄2 teaspoon vanilla extract • 1 3⁄4 cups all-purpose flour • 1⁄4 cup unsweetened cocoa powder • 1 teaspoon baking soda • 1⁄4 teaspoon salt • 2 cups chocolate chips, or break up your favourite chocolate bar. • 2 cups miniature marshmallows, large ones are fine if you pull them apart into smaller pieces. DIRECTIONS Preheat the oven to 175 °C. Grease cookie sheets. In a large bowl, cream together butter, brown sugar and white sugar until smooth. Beat in the eggs one at a time, then stir in the vanilla. Combine the flour, cocoa, baking soda and salt; stir into the creamed mixture. Mix in the chocolate chips and marshmallows. Using a small ice cream scoop or heaping tablespoon, shape the dough into balls and place on a parchment lined baking tray. Chill for at least 30 minutes. Arrange chilled dough on a parchment-lined cookie sheet, leaving at least 3 inches between cookies. Bake 15-18 minutes until browned on edges but still soft in centre. Allow cookies to cool on baking sheet for 5 minutes before removing to a wire rack to cool completely.
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FOLLOW PAUL ON YAMMER FOR MORE RECIPES AND FOOD INSPIRATION. SEARCH FOR THE EXECUTIVE CHEF ORIGIN HANDLE. a
EXECUTIVE CHEF ORIGIN