© quinta bouça d’arques- viana do castelo
Press Release April 2010
Cosmo Hotel Império- Torres Vedras
Who are we? Th² is a consultancy, training and image in tourism and hospitality, working since 2007 with accommodation units of charm, innovative tourist companies, among other projects defining the way to Unique Stays. Inspiration Leaning 3 years in commercial management of small units of housing as an entity of outsourcing, was the commercial management that drove the creation of
a hotel club, claiming to be a continued work of this service, focusing also in the guest – final client One clear mission: the creation of a hotel club that identifies and recognizes accommodation units with character, accompanying and suppor ting those same units in delivering services and different environments, offering their demanding guests unforgettable experiences and comfor t sensations, for a real time “at ease”.
Nature & Spirit Quinta Bouça D’Arques- Viana do Castelo
Corporate Background Th² represents today the exper t advice in consultancy from the most abstract project, regarding in-house resources more effectively, using the most daring and innovative formation systems and specialized training and the brand empowerment achieved by the praise of characteristics – apparently clashed – of accommodation units.
Fur thermore it is constituted by a young mindspirited team, benefiting from valuable par tnerships in projects monitoring, enabling a comprehensive view of the market. We are hoteliers, passionate by tourism and charming hotels, and we work every day so we can anticipate the finest needs and demands in hospitality.
Historic & Tradition M’Ar de Ar Aqueduto- Évora
In an accelerated universe between the daily routine of depersonalized and travel rush, Unique Stays represents the comfor t of spaces with character above the plastic and soul devoided luxury. Environments with detail, calm and state of “flow” that means enjoying every moment without haste, are par t of the stays that makes us feels good, drawing emotions to remember and revive. Accommodation units are selected by fulfilling models
of service, space and unique environment, considering among other strengths services exemplified below: -
Location appropriate to the concept
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Services and complementary activities, that provide an experience of hospitality and accommodation to the guest, more than just an overnight stay
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Units equipped with the best conditions of comfort and well-being. The quality of the beds and pillows, pressure and water temperature
Nature & Spirit Areias do Seixo Charm Hotel- Santa Cruz
and the environment from spaces of the unit are scrutinized. - welcome-kit and amenities offered to guests (from the piece of local fruit, waters, exclusive gifts, etc.) -
free Internet access, preferably in Wi-Fi
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decoration, style and distinct environments, ensuring a warm and calm environment but with a personal touch
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surprise elements toward the guest in decorative details, unique treats, excellence service, comfor table environments and inviting corners
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personalized and dedicated treatment and friendly and professional service
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Historic & Tradition Quinta Mirabela- Funchal
Structure
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Unique Stays selection of accommodation units represents a commitment of lodgings with life, distinctive for its rich history and culture. Accommodations are carefully selected by their authentication, hospitality and service, covering 3 types of concept with sub-brands:
Nature & Spirit representing stays experiments and experiences related to the welfare and environment, lodging up to 45 rooms
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Tradition & Historic comprising units countryside, rural and historic value, lodging up to 85 rooms
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Cosmo for accommodation in urban environments, incorporating up to 145 housing units rooms
Nature & Spirit Areias do Seixo Charm Hotel- Santa Cruz
Hotelier Services The associated hotel units will benefit from the relation of Unique Stays with th² taking advantage of their consulting services to the aggregation of the accommodation unit into the club hotel, with formation of integration and special conditions in par ticipations/requisitions in th² formation The “Grocery” Central offer exclusive benefits to the hoteliers on hotel purchases of amenities, hotel equipment, specialized software, architecture and
decoration services, integration in a iPhone application (in development) among other perks and marketing activities and developments by Unique Stays Unique Stays’ associated accommodation units will see: -
Their representation in national and international fairs
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An annual guide distributed among major and multinational companies, international tour
Nature & Spirit Casa das Caldeiras, Ribeira Grande
operators, among others strategic distribution channels
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CRM program benefits offered to the guests with Unique Personality card
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A newsletter with their programs and promotions, between 5 thousand subscribers in the 1st year
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Online booking center through Unique Stays’ por tal, with the possibility of booking and fully payment of reservations
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Annual audit of mystery guest in each unit; monitoring of service quality with internal surveys and repor ts
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Unique Stays’ internal training actions with the hoteliers – Hotel Workgroup – once in a year gathering all the hotel associates to exchange
Nature & Spirit Herdade da Malhadinha Nova, Albernoa
experience, contacts, complaints, discussions and video recording for viewing later; -
Occasional publications in specialized press and trade
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Feedback & support on the latest studies and trends, tools and methods set to the hotelier market
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Music: “Sounds like UniqueStays� is launched every year with a selection of music to be reproduced in the accommodation units or to be offered to the guests
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Since our primary service is comfor t, we develop a pillow menu to be available to the guests
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Nature & Spirit Herdade da Agolada de Cima, Coruche
Guest Services Unique Personality card -
Free internet service
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Exclusive offers like: subscription of specialized magazines, wine, upgrades, welcome pack
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Discounts when presentation the Unique Personality card in rental cars at Europcar in Por tugal (continental and islands) and foreign countries
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Invitations to exclusive UniqueStays/th² events
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Guaranteed of accommodation units with character, chic, offering complementary and comfor table activities, above luxury
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Welcome-kit in the room or on the arrival of accommodation unit
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Specialized newsletter
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User account at Unique Stays’ por tal with travel registration, preferences and data
Cosmo Memmo Baleeira, Sagres
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Warranty service and counseling of accommodation units tailored to the preferences of each guest Reservation service “a la car te� to the corporate segment with privileged conditions in rental meeting/conference rooms in Cosmo and some Tradition & Historic units
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Other discounts and rewards of Unique Personality card in development
www.uniquestays.pt | info@uniquestays.pt Rua Nova da Trindade, 22-1ยบ 1200-303 Lisboa PORTUGAL tel. (+351) 911 765 866 | fax (+351) 263 711 376