Retail & Leisure Portfolio Overview
GROUP
Hello from Shaylor Firstly, we would like to introduce our Retail and Leisure Portfolio Overview. It is part of the successful Shaylor Group’s corporate delivery capability. We’ve recently been fulfilling projects for some of the UK’s leading brands and we thought it was about time to let you know what we’ve been working on. We’ve kept it brief because we know your time is precious and to be frank we’re sure you would rather have a conversation than a lengthy presentation from us. We’ve included a little on our approach, our work and the group and if you need anything else we’ve provided our contact details so you can ask the questions that really matter.
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The Shaylor Approach Collaborative
Right first time, every time
Innovative
Shaylor understands that by working in collaboration with our clients we achieve the best results.
Shaylor endeavour to deliver every project with zero defects.
Shaylor meet the objectives of the Governments Investment Framework for ‘Achieving Excellence’ in design.
By understanding our client’s vision from day one we can deliver projects successfully in a single location or on a national roll-out basis, often ahead of time and budget.
By continually improving our systems, processes and lines of client communication our projects are right first time so our clients can concentrate on their business.
We do so by utilising our experience in meeting the standards required under BREEAM 2008 which focuses on improving the efficiency of the construction industry.
We have demonstrated this through our work with Royal Mail on the Crown Office Refurbishment Programme (CORP) and we have provided details in the Our Work section.
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Our Work On the following pages we have included a number of case studies relevant to the retail and leisure market. We have also included a number of other projects that may be of interest.
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1. Royal Mail 2. Wilkinson Stores 3. Northside Retail Park Leeds 4. Goals Soccer Centre 5. AFG Kitchens 6. West Orchard Shopping Centre 7. One Stop Shopping Centre 8. Gracechurch Shopping Centre 9. CoRE - Centre of Refurbishment Excellence
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Crown Office Refurbishment Programme Client: Royal Mail Value: £5.8 million Duration: 9 months The refurbishment of 108 Post Office branches in London and the South East to provide ‘new look and feel’ facilities in a modern banking style. Works were performed outside of normal working hours with branches fully operational during the day. Awarded as part of a framework agreement, Shaylor assembled a dedicated project team and supply chain to deliver the projects and drive continuous improvement. It also integrated with Royal Mail specialist suppliers to overcome the challenges associated with fast-track refurbishment, establishing an offsite logistics warehouse to stock long delivery items. Works comprised strip out, minor mechanical and electrical installations, counter upgrades, new financial services fittings, flooring, signage and point of sale equipment. Due to the high level of risk attached to working alongside live environments in use by both Royal Mail staff and the public, visual displays were used extensively to advise works in progress, updated daily, and full liaison was maintained each day with Post Office Managers. A full complaints procedure was established, but it was to the credit of the entire team that only one complaint was recorded across all 108 branches, which was attended to within one hour of notification. • 100% of projects handed over on time and on budget • 24% reduction in programme periods across the framework, through adoption of lean principles • No reportable accidents across the entire framework • 15% average reduction in project costs • Winner of Forum for Constructing Excellence Supply Chain Award 2009 • KPI performance improved across the roll out.
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Wilkinson’s National Fit-out and Refurbishment Client: Wilkinson Typical Value: £700,000 Typical Duration: 8 weeks Completed under the Construction Framework with Wilkinson’s, executing fit-outs and refurbishments to existing shells to create hardware stores on a national basis. Shaylor Group deliver the works as part of a four contractor national framework. We are able to deliver a cost effective 8 week on site delivery of store fit-outs. Wilkinson’s construction management team have achieved, with their framework contractors, a zero defects culture and good relations with the end user, the retail management team, on whose premises we work. This has been achieved by careful planning and co-operation at all levels. • By being involved at the outset we are able to provide liaison on buildability issues and budgets which remove uncertainty down the line by providing early insight. • All client preferred contractors managed as domestic plus all finishing trades and external works.
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Northside Retail (Leeds) Client: CBRE Investors Value: £1.28 million Duration: 36 weeks Construction of a combination of new retail extensions & alterations to existing buildings within an existing busy and constricted retail park, which continued to trade throughout. The works included: Steel framed structures clad in brickwork, metal cladding, feature stonework and curtain walling. • New frontage cladding to all units. • New incoming services. • Subdivision of units. • Internal finishes and mechanical and electrical services. • This was a negotiated contract following on from a successful performance for the client at Minworth Industrial Park, Birmingham. • A 90% Customer Satisfaction Survey result was achieved for the quality of the finished project, programme and health and safety. • A phased programme was successfully managed allowing for sequences to suit tenant access requirements. • There was an excellent health and safety performance with no incidents with retailers or the public in a busy Retail Park which continued to trade throughout. • The team worked closely with the client design team to ensure successful design solutions to existing buildings.
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Goals Soccer Centres Client: Goals Soccer Centres Plc Value: ÂŁ1.8 million Duration: 20 weeks This project consisted of the construction of 8 five-a-side and 2 seven-a-side all weather floodlit football pitches. The construction of the amenities pavilion provides Changing Rooms, Showers, Toilets, Bar/Lounge area, Meeting room, Staff office, Kitchen, chilled cellar and plant room. All of the facilities are DDA compliant for disabled access and use. Access roads, footpaths, parking bays were constructed to include cycle shelters and motor bike parking. New foul and storm drainage, new gas, electric and water mains were installed. The project has achieved a BREEAM Rating of Very Good. Some of the Environmental features include: Solar panels on the roof to assist with the production of hot water, re-cycling of the rainwater for flushing toilets, improved thermal insulation to reduce heat loss from the building. PIR controlled lighting sensors to improve energy efficiency. There is a self draining road and car parking surfaces, which have an extensive underground storm water soakaway avoiding rain water discharge into the existing mains drainage system. 100% re-cycled topsoil and sub-soil was collected by local contractors.
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AFG Kitchens Client: AFG Kitchen Unit 3 (Atisreal) Value: ÂŁ392,000 Duration: 12 weeks The conversion of a warehouse unit with two story office block at the front into a purpose made Kitchen display centre. Works included the installation of a proprietary mezzanine floor to provide an additional level within the warehouse area. Installation of suspended ceiling throughout with a full electrical package to provide lighting and power to the display kitchens. The new display area was fully air conditioned to provide heating and cooling as required. There was a feature concrete staircase installed to allow customer access to the mezzanine area. The staircase was finished in Junkers Walnut timber flooring and a stainless steel handrail.
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West Orchard Shopping Centre Client: Prudential Assurance Value: £1.95 million Duration: 28 weeks Refurbishment of food court & ancillary accommodation and construction of a new management suite. • Works delivered within a busy live flagship city centre retail environment without any disruption to operation and completed to the entire satisfaction of the client and centre management. • Excellent material delivery and waste management was critical to the success of the refurbishment and was scheduled to avoid peak times. • As the project proceeded the client instructed additional works and these were successfully incorporated into the original programme period.
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One Stop Shopping Centre Client: Standard Life Investments Value: ÂŁ584,000 Duration: 16 weeks Carry out extensive refurbishment works, internal & external, to the mall entrance areas at Perry Barr, which commenced with major demolition works including the removal of steel structures, tramilators and signage The remodelling works included, providing a new access, toilets, signage, ceilings, decoration and the installation of two new escalators complete with new feature handrails and suspended ceilings. Extensive Mechanical and electrical works were carried out as part of the contract. The works included the erection of a new 14 metre high shopping sign and external re-decoration to cladding The works were sensitively co-ordinated in conjunction with centre management. The centre continued trading at all times as a result of extensive out of hours working. Project was completed on time resulting in an extremely happy client for whom we have carried out further projects at One Stop.
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Gracechurch Shopping Centre Client: The Mall Corporation Value: ÂŁ4.58 million Duration: 32 weeks Reconfiguration of Royal Court consisting of demolition and alteration work to the existing structure and envelope, including the installation of a glazed roof to cover the north mall area of the centre and associated service works. Formation of 4 new retail units with the extension spread over three levels; basement, service area and first floor level together with access to roof level including glazed atrium. As works were undertaken in a busy shopping centre in Sutton Coldfield town centre we employed a Tenant Liaison Officer, to co-ordinate the interface between Retail Staff and the construction process. This involved a bi-weekly surgery allowing interchange of information and increased communication. Regular updates were provided to shops and residents including information on disturbance to access, noise levels and evening working hours. Evening working was undertaken to reduce disturbance and keep noise levels to a minimum. Newsletter circulated every 2 weeks to shops, residents and the client.
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CoRE - Centre of Refurbishment Excellence Client: Stoke-on-Trent City Council Value: £2.4 million Design and construction of an education building to serve as a Centre of Refurbishment Excellence. Project is ERDF funded and has English Heritage involvement. Constructing a unique set of refurbishment training and demonstration buildings in the heart of Longton, Stoke-on-Trent. The £2.3million CoRE project, will create a skills and learning facility, visitor hub and will be part of a unique group of “living” demonstration buildings on the 6,000 m² site it is designed to help work towards the Government’s pledge to create an 80 per cent reduction in UK carbon emissions by 2050. With funding from the Department for Children, Schools and Families (DCSF), this is the first phase of a unique development.
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Our successes Exemplar KPI’s The Shaylor Group as a whole continues to strive for excellence. Our KPI’s often exceed those expected by our clients and by working to these high standards we constantly deliver successful projects on time and on budget. Capital Spend By a process of constant monitoring and careful project management we are able to offer cost saving benefits to all our clients. Delivery times reduced By applying our skills and by using our retail experience we have been able to reduce the delivery time of many projects by nearly a quarter.
100%
of projects completed on Budget and on or before programme
15%
reduction in project costs
24%
reduction in project times
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Our clients Royal Mail Easyjet Arcadian Centre Festival Retail Park Maplin Electronics Birmingham Mail Centre Halton Lea Shopping Centre W H Smith Kwik Fit Properties Lloyds Pharmacy Sainsbury’s Property Waterstones Halifax Plc
Tipton & Coseley Building Society
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Cheltenham & Gloucester
Nissan
Nationwide Building Society
Evans Halshaw
Mitchells and Butler
BMW
J D Wetherspoon
Audi
Tom Cobleigh David Lloyd Leisure
Unilever (UK) Pension Fund Trustees Limited
Co-op
The Mall Corporation Ltd
Wilkinson
Goals Soccer Centres
ING Retail Property Fund
AFG Kitchens
Sainsbury’s
Standard Life Investments
Monsoon
Prudential Assurance
Marks and Spencers
Rail Gourmet
AFG Kitchens
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The great thing about working with the Shaylor team, was that completely understand the retail environment. Mark Burbridge - One Stop Shopping Centre
It is re-assuring to have a “pro-active, enthusiastic, conscientious and determined contract manager and site agent on the job.� Also, Alex Mills, the client fund holder for the BBC has been singing the praises of Shaylor on other jobs too, for instance, Harrier Park Craig Baldwin, CBRE
It is so encouraging to hear other fund managers speaking highly of Shaylor because of their performance on a job. Neil Williams - CBRE
Winners of the Forum for Constructing Excellence Supply Chain Award. Crown Office Refurbishment Programme - Royal Mail
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The Group
£42 million
Cumulative value of projects awarded by the Ministry of Justice under their Framework
Financial Even in a major recession Shaylor Group has maintained a stable position with which to operate from. Although our revenues were down 7% to £56 million, figures from The Office for National Statistics showing that output in the West Midlands fell by 23% last year, our performance was highly credible. The graphic right illustrates our basic cash position and we are securing numerous new projects which make our immediate future extremely positive.
£8 million Balance sheet value
£5.4 million
Year end cash balances
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The Group Our People Shaylor Group is an excellent employer and have previously been awarded the Sunday Times ‘One to Watch’ award in 2009 & 2010 and we continue to strive to be an employer that people want to work for. We have identified that as a fast growing family business the factor which differentiates us from our competitors is the enthusiasm, loyalty and attitude of our people, together with the broad skills base and experience in all facets of building works. We are proud that we achieve high levels of staff retention – recorded at 90% over the past 2 years – and we receive increasing enquiries from people who are eager to find employment with us; a sign of our growing reputation.
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Staff employed
90% £1200 Staff retention
Annual spend on training per employee
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The Group Shaylor operates a Quality Management System, BS EN ISO 900:2008 and an Environmental Management System BS EN ISO 1400:2004. Stephen Shaylor our Group CEO, has overall responsibility for Quality and Environmental compliance, with management of the system delegated to Mr Nigel Cresswell, and his dedicated Health, Safety, Environmental and Quality manangement team. Our certificates are displayed right and full details of our policies and systems can be provided on request.
Certificate of Registration
Quality and Environment
This is to certify that the Quality Management System of Shaylor Group PLC Frederick James House, Unit 52-54, Wharf Approach, Anchor Brook Industrial , Aldridge, Walsall, WS9 8BX applicable to Main contracting, general buildings, major refurbishment and new build development and design associated therewith has been assessed and registered by NQA against the provisions of BS EN ISO 9001 : 2008 This registration is subject to the company maintaining a quality management system, to the above standard, which will be monitored by NQA.
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Certificate No: Date: Reissued: Valid Until: EAC Code:
3951 25 May 1994 8 March 2011 30 September 2013 28
Head of NQA
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The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA. NQA is a trading division of Ascertiva Group Ltd, Registration No. 02513162. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable, Bedfordshire, LU5 5ZX. This certificate is the property of NQA and must be returned on request.
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The Group Memberships, Accreditation and Awards Shaylor are registered members or holders of the accreditations or awards listed right. Certificates or registration numbers can be provided on request. Memberships
Accreditations
Awards
Walsall Education Business Partnership (EBP)
BS EN ISO 14001
National Federation of Builders (NFB))
BS EN ISO 9001:2008
Birmingham City Council ‘Built in Quality Award’, Twin Theatres City Hospital.
Association of Interior Specialists (AIS)
Constructionline
National Association of Shopfitters (NAS)
Link-up UK rail industry supplier qualification scheme.
Associate Member of Considerate Constructor
Achilles, Building Confidence is a supplier prequalification and accreditation service for the UK construction industry.
WMCCE (West Midlands Centre for Constructing Excellence) FORCE (Forum for Constructing Excellence) NHBC BCO (British Council for Offices)
FORCE Supply Chain Award for 2009 in recognition of outstanding performance on the Royal Mail CORP Framework. LABC ‘Best Partnering Contractor’ award for The University of Warwick.
CHAS
Awarded a Silver Award from the Association of Interior Specialists, Groundworks Manchester.
British Safety Council
Nominated for the BCO award, Unit 11a, The Wharf.
Investors in People
British Safety Council International Safety Award 2009. British Safety Council Five Star Award. Building Magazine Contractor of the Year Finalist for two years running. 2 Project Managers shortlisted for CIOB Construction Manager of the Year 2010. ROH - Considerate Constructor Scheme 2011 National Site Awards.
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Contact Us: For all enquiries in relation to this presentation please contact Roger Sherrington: T: 07768 421 826 E: roger.sherrington@shaylorgroup.com
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