Welcome aboard
Guiding Factors: Participate & Learn Check need & modify
Insight into Self Behavior
Branch & leaves Visible from distance / Fast Changing
Visible from Distance / Fast Changing
I Attitude Visible if we go Close / Slow Changing
Thoughts Invisible / Very Slow Changing
Influenced from Environment
Trunk
Visible if we go Close / Slow Changing
ROOT
Invisible / Very slow Changing
Harmonize: External & Internal ‘I’ Behavior
I
Attitude
( External ) Higher the Gap More the Stress
Thoughts
( Internal ) The story of the eagle…
Frenemy
NPN
Oprecy
Effectiveness
To Achieve Goals: I + I/MI= Teams…
Common Goal
Work groups Communication are made of people having
KSA
Being in a “Group” remain prepared to: Carry the burden of others
Toning down use of abilities
Good IPR Work more as compared to working alone
Make out‌
Insight into Emotions Sr. Primary Secondary emotions no Emotions
Tertiary Emotions
1
Love
Affection, Lust, Longing
2
Joy
Cheerfulness, Zest, Contentment, Amusement, Bliss, Happiness, enjoyment, Pride Optimism, Enthrallment, satisfaction, elation, ecstasy, euphoria, relief
3
Surprise
Surprise
4
Anger
Irritation, Frustration, Disgust, Envy, Torment
5
Sadness
Suffering, Disappointment, Shame, Agony, hurt, depression, hopelessness, grief, sorrow, melancholy, displeasure, guilt, Neglect, Sympathy
Adoration, fondness, liking, attraction, caring, tenderness, compassion, sentimentality.
Amazement, Astonishment.
Rage, Aggravation, agitation, annoyance, jealously, hate, dislike, hostility.
regret.
6
Fear
Horror, Nervousness
Freight, terror, distress,
panic,
anxiety,
worry,
Insight into Emotions Emotions are whole body experiences combining feelings & bodily sensation (physiological sensations). They are reaction to an object and thus are object specific. Facts are pieces of information that can be discovered. Emotions: Is a Feeling such as Anger happiness which can be caused by the situation you are in or the people you are with. Emotion is the part of Character of a person that consists of their feelings as opposed to their thoughts.
Major Emotional Triggers Sr. No. Fear
Desire
1.
Disapproval
Wealth
2.
Rejection
Happiness
3.
Failure
Success
4.
Control
Acceptance
5.
Dying
Approval
6.
Losing job
Security
7.
Offending others
Certainty
8.
Being alone
Pleasure
9.
Fear of pain
Power
10.
Fear of uncertainty
Growth
See where from our emotions get Emanated.
Emotional Intelligence - At a glance… What is Emotional Intelligence?
It is the ability to • UNDERSTAND: The needs & feelings of Self & other people.
• MANAGE: one’s own feelings in positive & constructive way.
• RESPOND: To others in right ways. • (Managing response irrespective of stimulus)
EI: Balancing Stimuli & Response… There are three main categories: “Emotional stimuli", “Intellectual stimuli" and “Physical stimuli". Emotional stimuli are those that appeal to the Feelings and Motives of people. They spontaneously attract great attention and hardly enervate. The ability of the Beautiful and the Ugly to activate us. Which stimuli have a strong effect depends on the individual person. Stimuli that have a pleasant effect on us make us happy and content. (Success, Safety, Pleasure, Curiosity, Prestige, Independence, Inclusion, Control & Affection etc.)
EI Self Mgt: Understand Stimulus & Monitor Response TA is to Understand behaviour & monitor Response irrespective of Stimulus S.N.
CP
NP
FC
LP
AC
Adult
1
Control & discipline.
Permission
Spontaneous
Initiative
Obedient
Objective
2
Has authority to direct
Inspires, delegates
Enthusiastic
Synthesizing
Disciplined
Realistic, Logical
3
Judgmental
Creates (+) stress
Humorous Pleasure seeking
Goes by haunches
Hard working
Aware, Mature
4
Takes initiative & responsibility
Empathizes
Happy intimate
Sensitive to non verbal signals
Cooperative
Explores options. Listens and
Active
is flexible
5 6
Up holds values
Protects and guides
Curious.
Imaginative Creative
Respects superiors
Analysis, takes decisions
Frank Natural
Helps and trusts
Imaginative. Energetic
Holistic. Insightful Manipulative
Traditional. Sincere. Supportive
Adapts to situations & Change
Emotional Intelligence: Using Gut-feeling… Experience/Event /Person Trigger / object
Amygdala
Nerve pathway
Chemical reaction in our body
Inhibitory impulses PREFRONTAL LOBES brings a sense of context & appropriateness to Amygdala surges of passionate interest
WISDOM
More & more life experiences strengthen GUT-FEELING
Tightening of stomach muscles GUT FEELING
This doesn’t feel good
Emotional Intelligence: An overview… “An array of non cognitive capabilities, competencies and skills that influence one’s ability to succeed in coping with environment demand and pressures.” Is about knowing what feels good, What feels bad and how to go from Bad to Good. Emotional intelligence is the ability to: Perceive and control and evaluate emotions. Identify,, Understand, Manage & Use emotions in (+) & constructive way Recognize own as well as others emotional states. Emotional intelligence is also about engaging with others in ways that draw people to you.
Basic Components of Emotional Intelligence
Self Awareness
Social Awareness
Self Management
Relationship Mgt.
Basic Components of Emotional Intelligence Component
Illustration
Self Awareness
The ability to recognize your own emotions & how they affect your thoughts & behavior, know your Strengths & Weaknesses & have self confidence
Self Management
Ability to control impulsive feelings and behavior, Manage your emotions in healthy ways , take initiative, follow through on commitments, and adapt to changing circumstances.
Social Awareness
The ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or Organization.
Relationship Mgt
The ability to develop and maintain good relations, communicate clearly, inspire /influence others, work well in a team, & manage conflict.
Maintaining Relationship: IPE Perceive & Respond Accurately to the internal states of people, understand their causes & predict the subsequent results. Different way of seeing things
Listen & see the merits of different viewpoints. Genuinely Support team members to succeed. For Young and Aspiring Managers……………
Show care and concern for others. Engage in effective, concise two–way personal communication. Listen & allow for silence to help others generate differing views.
Managing Emotions… The capacity to sooth one self, to shake off rampant anxiety gloom, despair, or irritability, keeping an emotional perspective. Explore… how the situation like this made you feel? Check how these emotions impacted your response to the situation? Find out how long it took you to be productive again? Realize how the others involved in the situation were feeling? Decision making is an emotional process related to established values. Managed emotions influence safety & labor relations at work. Managed Emotions help Supervisors to solve problems on their own. Well managed emotions reduce Grievances by 80% & LTI by half.
Five Key Skills to enhance your Emotional Intelligence‌
1. Ability to quickly reduce stress. 2. Ability to recognize & manage your emotions. 3. Ability to connect with others using nonverbal communication. 4. Ability to use humor to deal with challenges. 5. Ability to resolve conflicts positively and with confidence.
Six steps to Improve Emotional Intelligence‌ 1. Check how you behave: Make others shine & feel good. Practice Humility. 2. Look at your work environment. Candidly assess self & work on areas to be a better person. 3. Do a self-evaluation. Know your weaknesses/triggers. 4. Know your reactions to stressful situations. Anger, delay, un-pleasant outcomes 9. Take responsibility for your actions: If you hurt apologize, don’t ignore. 11. Check how your actions will affect others: Before you take them Empathize.
Leveraging IQ through EQ ďƒ˜
IQ helps you to be successful to the extent of 20% only and the rest 80% of
success depends on EQ.
80% EQ (feelings)
20% IQ(thinking)
Benefits of better EI at work place: Sr. no
Advantage
Observable behavior
1
Participative Management.
Live, Vibrant & Agile work place.
2
Putting People at Ease.
Better Upward Communication.
3
Self-Awareness.
Interested and Motivated Teams.
4
Balance Between Personal Life & Work.
Passion & Commitment.
5
Straightforwardness and Composure. Useful Dialogue.
6
Building and Mending Relationships.
Effective togetherness.
7
Doing Whatever it Takes.
Beating the Organizational targets.
8
Decisiveness.
Productive Decision Making.
9
Confronting Problem Employees.
Positive Discipline.
10
Change Management.
A learning Organization.
Steps to promote EI 1. Start thinking about Emotions, Recognize them and Explore their cause. 2. Ascertain if needs to be addressed. (All emotions need not be worked upon) 3. Develop Listening skills & Non verbal communication skills to handle others emotions better. (Eye contact, Facial expression, Tone of voice, Posture & gesture ,Touch etc.)
4. When you start feeling low, enthuse self by self affirmation. 5. Manage your Anger by shifting focus towards interests. 6. While deciding things use Emotions along with Facts. 7. Accept Conflict as part of life and work to Resolve it positively. 8. Identify your stress, its causes & address the same through right means.
To conclude‌ Good Emotional health helps in maintaining good Physical & Mental health. As a person matures, emotions shape up & influence thinking & priorities.
It’s Time to say…
Thank you.