Helping your clients
ShopMo Shuttle ISSUE 7 - SEPTEMBER 2016
www.shopmobilityuk.org
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DONNA’S DIARY
Welcome to your Autumn/winter Shuttle Firstly an apology for the delay in your ShopMo Shuttle. The BHTA bulletin which usually appears at the end of July was held as I was waiting on some of the articles to come through for the shuttle. This edition focuses on helping your clients. Showing how you are helping your clients and giving you some information to help your clients. Take a look at page 2 for an interesting article on identity theft supplied by our preferred insurer ICB.
beautiful looking venue; I’m looking forward to seeing how the set it up for our event. Comparing the event this year is Penny Smith from Talk Radio and previously GMTV.
Finally we are having a brand new trophy for you this year as the shield is full. Aylesbury are going to look after the “It is so important to shield so we will get a new trophy each year that the winner will get to keep. make sure your clients Tickets to attend are available now; email are aware of the law, it me if you need a booking form. We are offering NFSUK members a special rate protects them but it also as we did last year so for £85+VAT you protects your scheme” will get to attend a drinks reception, three course meal, a happy hour and disco in a beautiful venue in London. With a I am excited to announce we have had chance to watch the awards being presented and the chance a massive 197 entries to this year’s Tom Hillier award. The new to perhaps be the scheme to collect the first of the new style entry forms will go up on the website in November for 2017’s Tom Hillier Awards. I hope to see you there. entry so look out for that. It would be lovely to see more of you It is so important to make sure your clients are aware of the law, it protects them but it also protects your scheme. For example should an accident occur and it be proved that the rider of the scooter wasn’t following the law it could invalidate your insurance. This is included on the BHTA mobility assessment form, f you need a copy of that, email me and I’ll send it through.
enter in 2017. Remember if you don’t ask they won’t think to fill one in for you. I’ll be giving you some ideas in the weekly email of what we are looking for in an entry and what will help make you stand out from the crowd. This year we have changed venues, we will be at the ETC venue Bishops Gate, next to the Liverpool Street Station. It’s a
NFSUK 2-4 Meadow Close, Wellingborough, Northamptonshire NN8 4BH. Tel: 01933 229644
Contents
Issuu links for the ShopMo Shuttle Don’t forget you can view all the past ShopMo Shuttle issuus on the links below. The links are also available on the members’ area of our website at www.nfsuk.org.
Identity theft......................... 2
Issue 6 http://issuu.com/typestartltd/docs/shopmo_shuttle_june_2016_web
Members news........Page 4-6
Issue 5 http://issuu.com/typestartltd/docs/shopmo_shuttle_feb_2016 Issue 4 http://issuu.com/typestartltd/docs/shopmo_shuttle_nov_2015/1
Tom Hillier Award........ Page 7
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Join our Facebook group and start a conversation with your fellow Shopmobility members at: ww.facebook.com/groups/nfsuk
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Identity theft We would like to bring to your attention the threats that are related to a crime which has significantly increased in volume over the last years, stemming from the increasing amount of personal information that is available to criminals either physically (e.g. bills, documents) or digitally (e.g. emails, social media). As a victim of identity theft, you could spend an average of £1,190 and 175 hours to get your life back on track. Though that statistic may be alarming, you can stay one step ahead of identity thieves with the following safety precautions.
Cookies
Post Precautions
To combat cookies, reconfigure your browser to individually approve cookies.
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Retrieve your post every day—do not let it build up.
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Shred or destroy unwanted post – don’t let some go through your bins.
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Pay attention to when you should receive bills.
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When travelling, have your post held by Royal Mail or ask a neighbour to collect it for you each day.
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If you move home, notify Royal Mail of your new address and put a redirect on for at least a year.
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Don’t leave important post in an unsecured location, even if it’s a place you think things are secure.
Personal Items and Information Precautions •
Carry only what you absolutely need to, and keep an itemised list at home of what you carry.
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Provide your personal information to businesses on a ‘need to know’ basis only.
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Shred or destroy personal and financial documents that you do not want to keep.
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Monitor your credit report and regularly check your bank statements for any suspicious activity.
Cookies are placed on your computer every time you visit a website. They store information about your computer preferences and personal details and retrieve it later.
Helpful Hints Spam, or electronic junk mail, is not only annoying; it is also dangerous for your computer. In fact, many computer viruses are transmitted via email and infect the computer’s hard drive once emails are opened. Never open an email or attachment if you are unsure of where it is coming from. If you receive an email from someone you know that seems out of character or just says “open this” with an attachment, contact them separately to see if they themselves have been hacked. Keep a separate email address just for signing up to new websites, especially if not well known to you. That way if they sell the address to spammers or worse, you can close down this address and set up a new one. If you use the website a lot, you can always change it to your main email address at a later time. We hope you find these tips insightful and that by reading you are more aware of threats relating to identity theft, and how to protect yourself against it.
Of course, the main place that people suffer identity theft these days is the internet. To protect yourself and your family against internet predators wishing to obtain your personal information, it is wise to understand the various ways in which your privacy can be breached.
Phishing To protect against phishing spam: •
Be sceptical of urgent email requests for personal or financial information.
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Only email personal or financial information to secure websites that start with https://.
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Install anti-virus software on your computer and make sure it remains up to date.
Spyware When downloading free items on the internet, you also run the risk of downloading software called spyware that tracks your internet usage activity. To combat spyware, install anti-spyware software that protects your computer against these harmful download add-ons.
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MPs are getting involved in Stockport William Wragg MP for Hazel Grove has just completed his mobility assessment at Shopmobility Stockport. The assessment has recently been introduced by the BHTA for all its members including Shopmobility schemes.
An exciting new scheme for Lowestoft Shopmobility We are proud to introduce a new scheme for Lowestoft in partnership with “Sensing Change”. Sensing Change offer people with sight loss a “My Guide” Service which provide trained volunteer sighted guides who are matched to people with sight loss, to enable them to get out and about to increase confidence and reduce isolation. Normally Shopmobility would be hiring our scooters or wheelchairs to do this, but we became aware that it is not only people with mobility problems who need help with their shopping, but people with sight loss too. The new Shopmobility scheme is going to be called “Dial-AGuide” and can be accessed by calling Lowestoft Shopmobility on 01502 588857 or emailing lowestoftshopmob@btconnect. com. Volunteers are given free training to become qualified Community Sighted Guides. We have received funding for a 12 month pilot scheme to see how it goes. People can phone up, book a day and time to shop, and be matched to a Guide by our Co-ordinator Eddie. If you need any more details please contact us on the number or email above. We do hope that the community in Lowestoft will come forward to help with this very worth-while scheme, a new “Shopmobility” scheme which can make a great difference to the life of a person with sight loss. Margaret Oldham M.B.E. Vice-Chair of Lowestoft Shopmobility
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William was put through his paces in a Shoprider Torino by Stockport co-ordinator John Leatherbarrow. He received a signed copy of the assessment and a SUPA (Scooter User Proficient Award) certificate. After that he was taken on a tour of the shopping centre by Stockport vice-chair Stephanie Ormerod, with chair Darren Dalby-Oldham and marketing director Sam Smith, to see what it is like for people with a mobility impairment, William earlier in the year came and spoke to the board of Shopmobility Stockport to increase his awareness of the issues faced by disabled people. William is the latest in a long line of MPs, mayors and local councillors who have taken the scooter challenge at Shopmobility Stockport.
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Shopmobility lifts the trophy at Stockport Carnival – again! Last year we featured Stockport’s carnival entry this year we are please to see they went for it again and won again! This year was a different award read more below. For the second year running Shopmobility Stockport has won a prize in the Stockport Carnival. Last year it was Best Fancy Dress. This year it is Best Decorated Float (Trade)!
Next year’s theme? Watch this space! So far we have done the Wild West, ‘mobility angels’ (bikers) and the Roaring Twenties. There seems to be no limit to the imagination of our trustees.
The team at Stockport enter both local carnivals - Stockport and Hazel Grove, every year and are no strangers to winning trophies thanks to the inventiveness and resourcefulness of some of the trustee directors who take part. This year’s theme was Rio, trialled at Hazel Grove and reprised on a bigger scale with more vehicles, at Stockport a week later. For both carnivals the fleet was transported to the starting point by our new supplier Mobility Choices to save on battery power. The parade routes are one to two miles and there is a carnival in a local park to follow. Both carnivals provide an excellent opportunity to raise the profile of Shopmobility whilst having plenty of fun at the same time. Stockport is fortunate to have a very talented board of trustees who like taking part in these events.
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A wheely good day – despite the weather at Newton Abbot! Shoppers in the pedestrianised heart of Newton Abbot on Saturday June 13th were greeted by an array of vehicles, all there to demonstrate the importance of personal mobility. The ‘Wheely Good Day’ was staged by the town’s Community Transport Association (NACTA) whose staff and volunteers are celebrating 25 years of keeping less mobile or isolated people in touch with the wider world. The event featured wheelchair friendly minibuses, shopmobility scooters, accessible cars produced by Trusham firm GM Coachworks, classic bicycles and a vintage London double decker bus promoting the South Devon Railway. Also taking part were the Institute of Advanced Motorists, and advice group Transport for Your Community. Heavy rain however forced cancellations of a display by members of the Lodge Indoor Skate Park, children’s dances and live music.
“The weather was bad
to start with, but we still had a great day, making contact with hundreds of people”
‘The weather was bad to start with, but we still had a great day, making contact with hundreds of people,’ said NACTA Manager Kay Yendall. ‘Some didn’t realise we offer such a wide range of services, such as daily living aids, while others expressed an interest in becoming volunteer drivers which is marvelous. ‘Shoppers were very generous in their words of support for NACTA, they also dug deep and bought plenty of tickets for our Silver Anniversary Draw that took place on 31 August. ‘We’re very grateful to everyone who turned up, not least Newton Abbot Mayor Cllr Liz Roberts who has adopted NACTA as her charity for the year, Town Centre Development Manager Sally Henley who made sure everything went well and The Clock Tower café who supplied us with cut price drinks.’
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NACTA has other Silver Anniversary events lined up, such as a minibus pull on Saturday September 17, postponed from April. A £100 prize awaits the quickest team to pull the three-tonne vehicle along a 50m course by the St Leonard’s Tower. Chairman Dave Bray said: ‘We’re hoping the community will literally pull with us
on this one and raise plenty of cash to support our vital services. ‘For the past 25 years our minibuses and volunteers’ cars have provided thousands of people with the sort of mobility most of us take for granted.
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BHTA Code of Practice for Shopmobility Schemes “I have recently been asked “so what’s the relevance of the BHTA Code of Practice for Shopmobility schemes?” Well, it may surprise you to learn that over half of the schemes in the National Federation are actively selling items or charging customers for hire. Every scheme that does so is caught by exactly the same consumer legislation as any other trading business. By “consumer” I mean any member of the public buying something from you for their own personal use (ie not a business). The BHTA Code of Practice is designed to complement the legislation, setting out best practice that your customers can rely on. There may be some sections which do not apply (if, for example, you do not sell to people in their own home or over the internet), but the over-riding principles, and the rules about the information the customer can expect to have before committing to the sale will apply to all of you. Even if you do not charge, you are providing a service and your customer can expect to receive clear information, and a service
that is delivered “with reasonable care and skill” (Consumer Rights Act). For your customers the biggest benefit of interacting with you will be the access that the code provides to the BHTA mediation and arbitration scheme if things go wrong and they are unable to resolve the matter direct with you. The code obliges you to signpost them to us if you find yourselves at an impasse and this also then helps you meet your obligations under a little-known piece of legislation about “alternative dispute resolution”. So, have another look at the Code of Practice, read it through and think about which bits DO apply to the way you operate. Make sure you tell your customers about how you handle complaints (the Consumer Contracts regulations require you to do that) and signpost them to us as the end stage of that process. I’ll ask Donna to send you through our advice on the wording to use. If you have any questions specifically about interpretation of the code for your organisation, drop me an email: sarah.lepak@ bhta.com” About the Author: Sarah Lepak is the Director of Governance and Policy at BHTA, with responsibility for the BHTA Code of Practice
THIS IS A FINANCIAL PROMOTION
Renewals are just around the corner... ...and this year we are sending you your invoices earlier and asking for them to be paid by the 31st of December this is so I can send out your membership packs as soon as we return form the Christmas break so you aren’t waiting around for your certificates and hopefully we can get packs out to everyone in one go rather than making you wait until February. With that in mind I wanted to bring your focus to one of our most popular benefits of membership and that’s our preferred insurance scheme from ICB. As you can see below the savings schemes have made have been significant and I’d urge you to drop david an email or call him to get your own quote for your scheme to see how much you could save.
wider cover and better protection. We are pleased with the uptake in the scheme with member numbers doubling this year. Starting this autumn, we are reviewing the scheme with the aim of providing cover that is tailored to all types of Shopmobility outlet, with industry-leading cover and competitive premiums. ICB Group have been involved in providing scheme insurance to the healthcare trades for over 20 years and continue to be one of the UK’s leading independent brokers in this field. Our aim is to provide a gold standard product that provides an all-encompassing approach to insurance for your business.”
David Widdick our ICB contact said, “Since taking on the Shopmobility Insurance Scheme in 2015, ICB Group has delivered premium savings for many members alongside
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WESTMINSTER WATCH by Lord Rennard
Long term sustainability of the NHS – have your say! A Select Committee has been set up by the House of Lords to look at the long term sustainability of the NHS and it will report by the end of March 2017. Its work was discussed at a dinner recently hosted in Westminster for the BHTA by Labour’s Health spokesperson in the Lords, Lord Hunt of Kings Heath. A former Health Minister, Philip Hunt emphasised in his remarks the need to fully integrate health and social care, whilst recognising the difficulty of bringing together systems based on different models of payment. Lord Willis of Knaresborough, a member of the select Committee, also attended the event and he spoke at it about the importance of innovation and the role of the Assistive Technology sector, which he said is very effectively represented by the BHTA.
We would like to hear from all sections and any interested member companies about what they would like to see in a BHTA submission. We will advise shortly on the timetable for making submissions once this has been agreed by the Select Committee. In the meantime, any initial thoughts should be sent to chris.rennard@bhta.com. More details of the Select Committee can be found at: http://www.parliament. uk/business/committees/committees-a-z/lords-select/nhssustainability-committee/
The first session of the Committee heard from senior officials from the Department of Health and the Department for Communities and Local Government. They were considering questions such as:
The day before the referendum vote, I tweeted that it would be 2% either way. In the end the Leave campaign won by 51.9% to 48.1%. It is not clear exactly how long our membership of the EU will continue, but after an amazing series of political events, the new Prime Minister Theresa May will now be planning for Brexit.
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What long-term thinking is taking place within Government about the sustainability of the NHS over the next 15-20 years?
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To what extent is the current healthcare funding envelope realistic?
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What analysis has the Government done on different pricing structures and financial systems to help determine where money might be best spent?
The potential impact of tariffs, customs charges and rules of origin declarations on EU trade
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The potential impact of non-tariff barriers to service trade with the EU
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What is the Government’s workforce planning for the next 15-20 years?
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Trade outside the EU in countries with which the EU has trade deals
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What are the practical changes required to provide the population with an integrated National Health and Care Service?
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Current regulations and standards influenced by the EU which may now be renegotiated 5.
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To what extent is digitisation of data and services happening?
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What long-term strategy do you have for public health and prevention?
The Committee will not look at structural issues requiring re-organisation, but I expect them to look at issues such as taxation, personal health budgets, procurement and the role of the private sector. The BHTA will be seeking to make representations to it along the lines set out last year in our Manifesto: http://www.bhta.net/manifesto. In this document we made the case for how our member companies can help with improving patient care, getting better long term value for the taxpayer, and helping stimulate economic growth to pay for it.
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Brexit
After the vote the BHTA issued a briefing to members suggesting the need to consider:
Upcoming European legislation, its application in the UK and the significance Brussels may have going forward: •
Disruption to EU programmes and funding
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The future of migration, including current EU residents and future immigration policy
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Potential for further devolution in the UK
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Investment decisions, contracts and licenses that refer to EU legislation
There remains a danger of a recession, but the Government is clearly acting to try and maintain confidence. It may even feel that it needs to ask the country to give it a vote of confidence in a General Election much sooner than that which is due in 2020.
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BHTARound-up
New team member: Steve Perry In April we were pleased to announce that Steve Perry had joined BHTA as our new Marketing & Communications Manager. Steve has been in the healthcare industry for over 30 years, mainly in the mobility sector but also with experience in aids to daily living at his time with Keep Able. He has been a BHTA member both in the manufacturing and the retail sector and has a clear focus on raising the BHTA’s profile to both professionals and the public. Steve said: “BHTA has a wide ranging role to play in the healthcare sector, whether that be at local level working with retailers, within the standards bodies with manufacturers or in parliament helping to shape the future of the industry in some difficult times.
the members to engage in discussion about how they shape their sectors and meet the challenges ahead. “The more our members engage with BHTA and their sections, the more they benefit from shared discussions, business to business networking, and training opportunities to grow their business. Working with all the relevant partners in the healthcare industry helps to shape the future. By working together, we can better meet the challenges of the healthcare market together.” You can contact Steve Perry by email at steve.perry@bhta.com or via telephone on 07824-556238
“The differing directions and aims of the various BHTA sections presents a constant challenge and the regular meetings allows
BHTA/ICB Golf day was held at the Nottinghamshire Golf & Country Club The British weather provided all our golfers with a great day out in Nottingham. Thirteen teams from all sections and guests of BHTA fought to be crowned team of the year. In the end it was lucky 13 who came through to win with team Craig Kitchen (ICB), Mike Lord (BHTA) and Tony Mercer (Kirton Healthcare Group). It was great to have Matt and Nicki Isherwood at the event to present the Phil Isherwood trophy to Dom Claxton (CSS Europe). Matt Isherwood picked up the second individual prize pictured here receiving his award from Nicki. After the golf all teams had a barbeque lunch followed by the presentation of awards. We already have members and guests wanting to be kept up to date about the next golf day in 2017 and we will keep you all posted. A big thanks to all players and companies who supported the golf day and made it a really good social event and to the ICB and BHTA teams who looked after everyone on the day. If any players did not see the pictures taken on the day, please let Steve Perry know by email at steve.perry@bhta. com and he will send you a link. We look forward to inviting you all back next year.
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Mobility Roadshow takes pole position at Silverstone The Mobility Roadshow 2016 was held at the home of the UK Grand Prix, Silverstone. After initial first day problems surrounding the car parking and bus transfers, the weekend settled down and offered visitors the chance to try out a wide range of cars and mobility products. Both the BHTA and Shopmobility had stands at the show and it gave a good chance to hear the value and respect held for both organisations. At the BHTA stand, we were busy engaging with consumers and discussing the Code of Practice, Trading Standards and the benefits of buying from our members. We were able to assist some consumers with specific mobility questions and were even able to re-direct them to members who were exhibiting at the show and further afield where relevant. Our Shopmobility stand was able to meet with visiting members and consumers who all spoke highly of the federation. The main topic of conversation was the difficulties in obtaining and maintaining funding for the Shopmobility schemes; an ongoing challenge faced by many schemes across the UK. The Mobility Roadshow also featured the ‘Get Going Live’ event, providing young drivers with disabilities an opportunity to explore their mobility options for the future. Drivers young or old had the unique chance to not only consider what car they were interested in, but also how the vehicles worked with hoists and ramps for mobility products found on the market. It’s not unusual for the consumers to come with a preconceived idea of what they want, only to change their minds as they match their options together and test drive the variety of models available. There also has to be a bit of kudos of being able to say you have driven the Silverstone circuit, even if at a more leisurely speed to World Champion Lewis Hamilton. No date or venue has been released for 2017 but we will be sure and keep you posted as soon as we know. If you want to have a look at the Silverstone event, please visit their website at: www.mobilityroadshow.co.uk/
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From left: Baroness Glenys Thornton (Society Patron), Anna Waugh (a Society member), Kay Purnell (Society Council Chair)
The Healthcare and Assistive Technology Society introduces the Practitioner of the Year 2016 award at British Healthcare Awards 2016 will see the creation of an award to celebrate and support the hugely important work of Society members. The award will be presented by Society Patron, Baroness Glenys Thornton at the annual British Healthcare Trades Awards, to be held this year in London on 1st December. Whether based in the private or public sector, the Society recognises that its members serve a vulnerable group of customers in a variety of ways, such as; • Assessing needs through manual handling, an assessment of needs, providing advice, listening and watching • Installing, maintaining and repairing products that are an essential part of maintaining an independent lifestyle • Working with others such as OT’s, physios, nurses and other healthcare professionals to ensure the best solution is found • Designing and creating products from daily living aids through to redesigning kitchens and bathrooms
customer service and work to a high standard of ethical best practice.
What we look for There are 4 ways that a Member can evidence their commitment to best practice and ethical working: • Maintaining skills and knowledge • Effective working with others working with OT’s, Families and even the competition! • Providing excellent customer service always putting the clients’ needs and safety first • Team working: training colleagues and working together to achieve results
• Working ethically whether creating, supplying or selling
Entries are open to all members of the Society and will be considered by the Advisory Board who will be looking for a strong demonstration of at least two of the above four criteria in the application statement.
What’s it all about?
An application form is available from the website at www.hatsoc.org/Awards
The award is for the most outstanding practitioner of the year, looking to acknowledge those who provide exceptional
For further details and queries please contact membership@hatsoc.org
• Delivering the products to the customers’ door every day, week, month and year
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Raising your company profile at the British Healthcare Trades Awards 2016 The entries are in and the judging panel will be working their way through all the categories to see who are this year’s winners. Hosting our event this year will be television presenter Penny Smith. Penny has worked with Sky News, GMTV, Classic FM, BBC Radio London and Talk Radio. This year there are two sets of awards for companies; The British Healthcare Trades Awards and the Independent Living Design Awards (ILDA now in its 21st year). The awards evening will also see the presentation of the BHTA Lifetime Achievement Award, a special award presented each year to someone who has made what the BHTA believes to be an outstanding and inspirational contribution to the industry.
customer satisfaction forms your customers return. All member companies are sent an initial batch of customer satisfaction forms, but if you need more these can be downloaded from www.bhta.net/members web section or you can email Nadim Anwar at Nadim@bhta.com If you haven’t already booked your table, you can still download your Dinner Booking Forms directly from the BHTA website to attend the British Healthcare Trades Awards 2016. If you require any further assistance about the event, please email: nigel.woods@bhta.com
The British Healthcare Trades Awards fall within the following five awards categories: • Best New Business • Best Product • Best Service • Most Effective Marketing Campaign • Best Contribution to the Community There will be other important awards recognising the BHTA Team of the Year and Individual of the Year, based on the
Our 2015 winners – will it be your business in 2016?
Tom Hillier award entries have closed! We have had almost 200 entries this year which is fantastic. Your clients have supported you amazingly well, singing your praises it will be difficult to pull out the short list. As you know my daughter, Theresa spent some time with us during the summer months copying your entries into a database so we could see who entered, how many entries came from each scheme, and see where all the ticks from the customer satisfaction section sit at a glance. And the results were great, see below how satisfied your clients have been this year and keep your eye out in the weekly email for the short list of schemes. If you had entries put forward you know your service contributed to these great results. What service did you use... 72% are scooter users Over all quality of service... 99% said you were Very Good Staff knowledge... 96% said you and your staff are Very Good How easy was the paper work to understand... 89% said Very Good 5% said it was N/A
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How clearly were the T&Cs explained... 93% said Very Good 3% said it was N/A The length of time it took to serve... 97% said Very Good The staff’s general level of courtesy... 97% said Very Good There was 0% in every ‘poor’ column which is a credit to you and your staff of employees and volunteers.
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Care & Dementia Show partner with the BHTA Care & Dementia Show 2016 are proud to be working in partnership with the BHTA for the first time A number of BHTA members have always attended our exhibition to target care home decision makers and we are confident that this new relationship will see them benefiting even more from our growing audience.
New features in 2016 This year Care & Dementia Show are launching a new feature, Care in Construction, aimed to connect care home owners with architects and developers working on care home projects in the UK. Care in Construction will offer our visitors a free education programme, including sessions from BHTA, Foundations and the Centre for Accessible Environments, concentrating on how to design spaces for dementia patients and for older people with disabilities. UBM, organisers of Care & Dementia Show, run some of the UK’s most trusted construction media platforms including Ecobuild, Building Design, Building and Barbour ABI, giving us access to over 750,000 construction professionals to promote this new event to.
Matchmaking programme for exhibitors
Construction, where exhibitors will be able to browse the list of pre-registered visitors and request meetings with them in our dedicated business lounge.
Seminar theatre for dementia product suppliers Any suppliers specialising in products for people with dementia should take note of our seminar theatre, dedicated to care and housing providers, tasked with caring for people with Alzheimer’s and related diseases. Chaired by the hugely respected Professor June Andrews this theatre will attract people interested in keeping the dementia patients in their homes for longer. The theatre will also offer the information about dealing with continuous issues in dementia care and the ways the care homes prepare for looking after people with more severe needs. The Care and Dementia show will be taking place on the 11-12 October 2016 at the NEC Birmingham. More information about the show can be found at www.caredementiashow.com Any suppliers interested in seeing a floorplan for Care in Construction should contact Alex Southcott on alex.southcott@ ubm.com, for a floorplan for the Care & Dementia Show contact matthew.dodd@ubm.com
We are also introducing a new matchmaking programme, covering both the Care & Dementia Show and Care in
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Section Chairs 2016 The BHTA is the largest trade body in the healthcare field in Britain representing nearly 500 companies, small, medium and large, organised in one or more of 12 sections covering most sectors of the industry. This unique sectional structure provides a platform for all companies to have an effective voice within BHTA and, through the Association, to influence the development of healthcare policies in the UK. The sections and the Section Chairs are: Beds and Support Surfaces Leyton Stevens Clinical Support Surfaces Ltd Tel: 07967 632235 Childrens’ Equipment Jill Morony Safespaces (Cornholme) Ltd Tel: 01706 816274 Dispensing Appliance Contractors Philip Salt Salts Healthcare Ltd Tel: 0121 333 2000 FAME Andrew Pear Reliance Medical Ltd Tel: 07801 597596
Hearing Care Steve Witts The Outside Clinic Tel: 01793 648680 Independent Living Products & Services Rob Cooper Smitcare Tel: 07831 204510 Mobility Group Jeanette Warner Better Mobility Ltd Tel: 01442 768 782 Orthotics Colin Hurley Colin Hurley Business Development Consultant Tel: 07921 917100
Chairman Mike Lord tel 020 7702 2141
Pressure Care, Seating and Positioning Debbie Williams Invacare Ltd Tel: 01656 776200
Stoma and Continence Products Philip Salt Salts Healthcare Ltd Tel: 0121 333 2000
Prosthetics Mark Davies Steeper Tel: 0113 2704841
BHTA Scotland Group Lisa Barry Stairlifts (Scotland) Ltd and SSL Access Tel: 0141 551 0807
Stairlifts and Access Lee Farrington Dolphin Stairlifts Ltd (Midlands) Tel: 0121 525 8925
who’swho
Tracy Lloyd Director General
Ray Hodgkinson MBE Director of Public Affairs
Sarah Lepak Director of Governance & Policy
Lord Rennard Director of Communications
Sally Edginton Research & Support Officer
Nadim Anwar Operations Manager
Greg Askew Sales and Relationship Manager
Susan Burberry Finance Officer
Karim Uddin Sales & Relationship Officer
Donna Eade Shopmobility Co-ordinator
Philip Woodward Accreditation and Professional Development Manager
Steve Perry Marketing and Communications Manager
Nigel Woods Training and Events Co-ordinator