GAMING for AFRICA Issue 157 ZAR50 | US$3.85 | Euro 3.30
A NEW FORCE IN ADVANCED SURVEILLANCE, FACIAL RECOGNITION, AND AI
South Africa’s KwaZulu-Natal to Raise Gaming Taxes
NEW COMPETITION COMMISSION REPORT IDENTIFIES GAMING INDUSTRY AS SKEWED The Future of the Global Casino Market: the Impact of Technologies
UGANDA TO ISSUE NATIONAL LOTTO LICENCE Online Gaming and Gambling in Africa: Why Greater Regulation Is Inevitable THE BRIGHT AFRICAN FUTURE FOR SCIENTIFIC GAMES
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GAMING for AFRICA Publisher & Editor Roy Bannister
Executive Publisher Ingrid Keulder
Editor-at-Large Bill Healey
ACCOUNTS & Administration Fax: 086 648 1634 Email: afrogame@mweb.co.za
PUBLISHER & Advertising Headstart Productions P.O.Box 607 Langebaan 7357 Fax: 086 648 1634 Cell: 082-468-8622 e-mail: afrogame@mweb.co.za
LAYOUT AND DESIGN Nicole Cook Email: nicole.graphicd@gmail.com
PRINTED BY Headstart Productions GAMING FOR AFRICA is a bi-monthly magazine focused on casino operators and the manufacturing sector of the African gaming industry. We publish informed comment, and cover developments in legislation, new products, marketing and sales, promotions and general casino resort tourism trends in Africa Information published in GAMING FOR AFRICA or views or opinions expressed by writers are their own and not necessarily endorsed by the owner, publisher or editor of GAMING FOR AFRICA. While reasonable care is taken to report on events and occurrences in an accurate manner, we cannot accept any responsibility for inconveniences arising from misinformation. We welcome unsolicited articles and photographs but cannot accept responsibility for loss or damage. Press releases are published in good faith and the publishers assume that information provided is correct. Gaming for Africa is a trade publication aimed at the b2b casino and gaming industry in South Africa and across the African continent where legalized gambling is permitted. As such all advertising and editorial in this publication is aimed at professionals within the gambling industry, and not the general gambling public. Gaming for Africa endorses and promotes responsible gambling and proudly subscribes to the aims and initiatives of the legalized gambling industry thorugh the National Responsible Gambling Programme. National Responsible Gambling Counselling Line – 0800 006 008
FROM THE PUBLISHER & EDITOR
From the Editor
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elcome to 2022, and a revamped Gaming for Africa magazine. The past two years have been a tough one globally, and for many 2022 signals the re-emergence of hope, improved business and a more positive approach to the future of the African Gambling industry. The new year also signals a departure from endless lockdowns, a departure from the naive belief that the powers-that-be have all our best interests at heart as they continue to sow fear and discord for political goals. As such, and drawing on the optimism for the future, this re-designed issue of Gaming for Africa magazine contains a number of thoughful articles like media-guru, Petro Magos’ take on the 5 trends that will have an impact on Casino Marketing in the years to come. Petro will, in future issues also share his keen industry insight with our readers. This issue also looks a the increased use of technology in streamlining business operations, like Sun International’s revamp of its MVG (Most Valued Guest) Programme - an update that has allowed Africa’s oldest casino loyalty programme to go digital. We meet Peermont Botswana’s new General Manager, Keletso Bogatsu, who has some firm ideas on what the future holds for the industry. Scientific Gam s’ Wavell Alexander also reflects on the challenges of the past two years for EGM suppliers, and plots the way forward for casino operators and how SG is positioned to service the industry in the coming years. LexisNexis Risk Solutions’ Jason Lane-Sellers, Director, Marketing Planning EMEA, Fraud & Identity also gives insights on the growth of the African online market and examines future trends that will see technology being used across all gaming operational sectors like problem gambling, fraud prevention and regulation.
Roy Bannister
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Uganda to Issue National Lotto Licence South Africa’s KwaZulu-Natal to Raise Gaming Taxes
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TCS John Huxley and umAfrika Gaming Technologies Upskills Learners
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Omega Introduces Advanced Surveillance Solutions for Gaming Industry Online Gaming and Gambling in Africa: Why Greater Regulation Is Inevitable Insight from LexisNexis Risk Solutions The Bright African Future for Scientific Games Ghana Lottery Authority Clams Down on Illegal Operators New Competition Commission Report Identifies Gaming Industry as Skewed Gaming Veteran Yearham joins World Sports Betting The Future of the Global Casino Market: the Impact of Technologies Interview with Peermont Botswana’s new General Manager, Keletso Bogatsu NorthWest Regulators Clamp Down on Illegal Festive Season Gambling Stylgame Achieves ECA (Eurasian Customs) Certification Sun International Turns to Tech to Improve Customer Experience Windmill Casino in Bloemfontein Turns 16 4Racing Granted Operating Licences by Gauteng Gambling Board Industry Appointments Manufacturers & Suppliers Who’s Who South African & African Regulators & Associations
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REGULATORY NEWS
Uganda to Issue National Lotto Licence
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he African country of Uganda has issued a call for applications to operate a National Lottery licence. The landlocked country, bordering on Kenya and Tanzania, has a population in excess of 45-million, with internet access for close to half the population and a high-percentage of smartphone and mobile use estimated at 22-million. The Ugandan National Lotteries and Gaming
Regulatory Board has issued a call for applications for the lottery licence, and is seeking an operator to run the National Lottery on behalf of the Government of Uganda, in partnership with and under the supervision of the NLGRB. Deadline for applications is 31 January 2022. More information on the licence application is available at www.lgrb.go.ug, and renowned Ugandan Gambling Law Firm, Tropical Law
Advocates has offered to talk any prospective licence applicants through the process and opportunity - Prospective operators can contact Stephen Shyaka at: shyaka.stephen@ tropicaladvocates.com or WhatsApp or Mobile Call:+256788044445 Office line: +256393236123 Website: www.tropicaladvocates.com
South Africa’s KwaZulu-Natal to Raise Gaming Taxes The secretary for the KwaZulu-Natal Legislature has published an amendment to the South African province’s KwaZulu-Natal Gaming and Betting bill, raising gaming taxes.
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he amendments include an increase in tax rates across the board, including items such as casino gaming tax, limited payout machine gaming tax, bingo gaming tax, and the betting tax on fixed odds bets on sporting events. For casino tax, operators are expected to pay 9.85% tax on gross gaming revenue (GGR) which doesn’t exceed ZAR12m (£560,000/€660,000). Revenue above ZAR12m but under ZAR30m is taxed at 11.3%. Revenue between ZAR30m and ZAR100m will be taxed at 12.5%, the same rate as before. The highest possible tax rate for casinos is for revenue of ZAR100m or more, which is taxed at 14.05%. Previously, revenue less than ZAR30m was taxed at 9.5% and revenue above this total at 12.5%.
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Tax rates for limited payout machine gaming were set at 15.25% of GGR, paid to the Provincial Revenue Fund. The highest tax rate for bingo gaming is ZAR73.8m for revenue of ZAR1bn or more. The secretary for the KwaZulu-Natal Legislature, Letho Sibiya, said he doesn’t foresee such proposals being met with any objection, “given that the tax rates have not been revised for many years”. Regarding tax revenue from horse racing, the amendment proposes that revenue be paid to other categories of licenced operators, rather than just to the operator Gold Circle as is currently the case. The bill proposes Category 1 licensed racecourse operators – those that conduct thoroughbred horse race meetings – should
receive 1.6% horse racing tax revenue. Category 2 operators who conduct harness racing horse race meetings, and Category 3 operators who conduct standardbred horse race meetings should receive 0.2% each. Another proposal suggests that a percentage of the tax revenues which are currently being paid into a provincial revenue fund should be funneled into a Transformation Fund for “specific projects to be undertaken by the licensee in accordance with a detailed project plan”. For fixed odds betting, operators are subjected to a tax rate of 6.0%. 3.0% goes to the Provincial Revenue Fund, 1.0% to the Transformation Fund, 1.6% to Category 1 operators, and 0.2% to Category 2 and 3 operators.
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CORPORATE SOCIAL INVESTMENT
TCS John Huxley and umAfrika Gaming Technologies Upskills Learners in 2021 and do so again in their 2022 Learnership Programme TCSJOHNHUXLEY is world renowned as a producer of the highest quality live gaming equipment. Having been established for almost 50 years, their products and solutions can be seen in casinos across the globe – from the largest and most prestigious gaming and entertainment resorts to smaller exclusive clubs. umAfrika Gaming Technologies, a subsidiary of umAfrika Holdings, is a 100% South African owned company with majority black ownership. As an organisation, they are licenced to import and sell gambling equipment, goods, and services with exclusive distribution rights to Aristocrat and StylGame products in South Africa, Sub-Saharan Africa, and Indian Ocean Islands. In 2021, both TCSJOHNHUXLEY and umAfrika Gaming Technologies decided to combine resources in not only ensuring the best service and quality to that of their clients, but also aim to empower individuals to gain knowledge to supply educated youth to enter the industry. The learnership programme was launched in 2016 with the aim of contributing to skills development for unemployed South Africans. One of the main objectives of the programme is to fortify and expand the gaming industry with more qualified technicians by recruiting talent from local institutions of higher learning. With the assistance of grok HR consulting, ten students, enrolled at various institutions of higher learning, were selected for the programme. Before final selection, the students were taken through a series of assessment procedures to gauge their capabilities, and throughout the year, had to satisfy various elementary outcomes
Left to Right: Rene Strachan, Herman vd Merwe, Matshepo Hlahasoane, Warren Jones, Bongani Mnyandu, JP Brummer, Brian Mukwevho, Siyabonga Gudazi, Ronnie Maisela, Christiaan Els, Pramodh Munbodh Sitting Left to Right: Silindile Lubisi, Precious Zulu, Zandile Mkhwanazi.
before successful completion of the training. “The programme is designed to feed off the gaming companies’ requirement in P1 and P2 to ensure the students attain their degrees, while at the same time, promote and secure a pool of skilled technicians for the industry, which leads to better absorption within the casino space” says Group CEO at grok HR consulting, Mr Herman J van der Merwe. Furthermore, from Technical Manager and Mentor at umAfrika, Mr Ronnie Maisela: “The programme is designed to develop professional engineering technicians by teaching learners how to apply mathematical, scientific and engineering theory to electronic engineering systems and equipment” Nosipho Fakude, a student who was part of the
2021 learnership, described the year-long programme as an eye-opening experience. “The programme is truly interesting, and I am learning so much, not only about field of study - engineering, but that of the gaming industry through TCSJOHNHUXLEY and umAfrika Gaming Technologies.” According to the Technical Manager and mentor at TCSJOHNHUXLEY, Mr Warren Jones, one of the key benefits of the learnership programme is that the learners get exposure to the live casino and working environments in South Africa, acquainting them to general operations and procedures. “We wish all of our 2021 learners well for the future. Our hope is that they will become agile employees who are skilled and always prepared to come up with solutions to challenges that they may face as technicians,” says Mr Maisela and Mr Jones. They concluded by wishing the 2021 Technical Learnership Programme candidates all the best for their future and welcomed the Class of 2022 Learners to this exciting journey. *Should anyone be interested in employing one of the graduated students, they can contact the HR departments for more information:
l-r: Brian Mukwevho, Bongani Mnyandu, Silindile Lubisi, Precious Zulu, Zandile Mkhwanazi, Siyabonga Gudazi.
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• TCSJOHNHUXLEY Africa: Matshepo Hlahasoane • umAfrika: Pramodh Munbodh • grok HR: Herman vd Merwe
TECHNOLOGY
ARE YOU LEAKING PROFITS? Omega Gaming’s Quentin Sargent introduces a new force in Advanced Surveillance, Facial Recognition and AI to ensure effective security and greater profitability for gaming operators. Gaming solicits a common attribute in man - greed! Whether in a casino, gaming house or online, some people believe that it is open season for cheating and having a go at the house. Even in the house, occasional staff members believe they have a right to some of the profits. Perhaps it is seen as a den of iniquity and anything goes, but whatever it is, it desperately needs to be managed.
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asinos are busy, high-risk spaces that require sophisticated management solutions. Customers want to enjoy gaming in a safe, well-run environment. To ensure this, casinos need the most sophisticated surveillance equipment available. There is a direct correlation between effective security and profitability. Using the right technology,
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coupled with innovative management and regular scoping, casinos and gaming venues can plug the leaks and significantly increase ROI. Control room operators need an intelligent video surveillance system that automates tasks, highlights incidents, and allows for the easy retrieval of evidence. Casino and surveillance managers need to rely on a cost-effective,
TECHNOLOGY
powerful solution that helps them meet the leisure, commercial and compliance imperatives of multiple stakeholders. Omega offers casino groups a comprehensive video surveillance solution to reduce risks, enhance efficiency and ensure a gaming environment that is secure, organised and profitable. Omega Gaming provides comprehensive, reliable video management and camera solutions for the whole gaming industry. CathexisVision, by Omega, is a VMS (Video Management System) solution which enhances operators’ situational awareness and response times by monitoring all areas of a site, automatically identifying risks and presenting available actions. Parking areas can be managed with the help of Automatic Number Plate Recognition, and integration with access control and perimeter monitoring systems prevent physical security breaches. Surveillance managers can protect areas that require particular vigilance – such as count rooms, safes, tills, slot machines, and table pits to prevent fraud and theft. The system also offers loitering alerts, notifying surveillance personnel of unsavoury people hanging around ATMs or car parks. From monitoring site perimeters to building interiors, Omega helps you create a safe environment for casino staff and customers. Using intelligent video analytics, the software can automatically monitor the number of people in designated areas, notifying the control room if occupancy exceeds a threshold. Health and safety measures are further supported with features like face mask detection and
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Casinos need the most sophisticated surveillance equipment available. There is a direct correlation between effective security and profitability - Quentin Sargent, MD Omega Gaming
temperature monitoring. In the event of a fire, CathexisVision’s fire panel integration can alert operators and automatically display emergency exits, and control system events such as playing alarms or commanding other integrated systems, such as doors. Integrated with Omega’s PADS4 digital signage solution, the VMS can also trigger wayfinding in emergency situations. Casino and Surveillance managers can use our systems to meet the national and provincial regulations of the gaming industry, greatly reducing the risk of penalties and ensuring that the business continues running profitably. Users can configure CathexisVision to automatically notify operators of events such as tampering with slot machines or set recording parameters to comply with the policies set out by regulatory bodies. Through CathexisVision’s event and footage database, secure evidence can be provided easily for site audits or use in legal proceedings. We offer several smart search tools that enable operators to retrieve relevant footage in seconds, instead of scrolling through hours of video. Omega VMS solutions integrate with all the most popular camera brands and supports a range of hardware, making the system adaptable and scalable. Using VMS SDKs (Software Development Kits), Omega software engineers can develop unique solutions such as interfacing
to Roulette games or Intelligent Baccarat shoes to alert if any exceptions occur in a game. Further, we offer capabilities to load “persons of interest” into customer databases to facially recognise and track these individuals. These could be self-banned or criminal in nature. Combining the world’s top surveillance technology, access control, fire protection and facilities infrastructure products, Omega is unsurpassed in enterprise solutions. Omega Gaming have also partnered with Pelco, a global leader in public safety and enterprise security. Their solutions in video security, access control and command centre software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. Casino surveillance departments use video surveillance to gather data and address threats in real-time. It is a critical tool that allows operators to investigate events quickly, while mitigating future risk. Pelco, a Motorola Solutions company, provide complete situational awareness, operational effectiveness and improved emergency responsiveness through their gaming solutions. They allow operators to detect and respond quickly to undesirable behaviour while capturing details even in extreme lighting
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TECHNOLOGY
conditions - allowing for 24/7/365 recording and full coverage of high-traffic areas with forensic video retention to comply with regulations. With an unparalleled portfolio of cameras, Pelco provides complete coverage for gaming floors and best-in-class imaging designed for challenging lighting conditions. Pelco video solutions set a benchmark for image quality, precision control, low light, and wide dynamic range. These feature-rich solutions give casinos the video images necessary to see gaming details, such as card faces and the colour of chips. The latest HD cameras deliver the utmost in image quality that allows security teams to focus on mitigating fraud while ensuring compliance with gaming regulations.
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Casinos are facing losses with cheating on tables, slots, ATM theft etc, from both internal and external threats. Staff need to quickly detect, identify, and track the person of interest throughout the premises. Pelco solutions with their latest 4K PTZ camera, combined with their video management system, provide accurate detection in difficult lighting conditions for quick response to undesirable behaviour. “At Pelco, we deeply value our global network of partners from over 136 countries. Our strategic distribution partners make it easy to find the right products in the local market, and our professional installation partners lend the highest levels of local expertise, installation, configuration, and support. We also count on our architects and design consultants who provide professional system design and test for system compatibility and reliability. Our technology partners work closely with Pelco to ensure comprehensive solutions for today’s security or
operational challenges. Through the collaborative efforts of our innovative partners, we can provide world-class solutions to any challenges in the video security sector. With this we have decided to exclusively partner with Omega Gaming due to their extensive reach into the Casino and Leisure sector.” Ernest Mallet, Pelco Regional Sales Manager, Africa. Omega, with 25 years in the Gaming Industry, has provided exceptional service throughout sub-Saharan Africa and the Indian Ocean Islands. With its wide range of expertise in Gaming, Surveillance, Media and Facilities Infrastructure, Omega has completed turnkey projects throughout the continent, as well as having commissioned over 100,000 surveillance channels, activated over 20,000 digital media licenses and deployed over 10,000 entertainment devices. The Omega Group | +27 11 745 0777 | www. omegagroup.co.za | info@omegagroup.co.za
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OPINION
Online Gaming and Gambling in Africa: Why Greater Regulation Is Inevitable Insight from LexisNexis Risk Solutions - Jason Lane-Sellers, Director, Marketing Planning EMEA, Fraud & Identity
The online gaming and gambling market is huge and growing; it is expected to be worth more than US$127 billion by 2027. Africa is expected to claim an increasing proportion of that market in the coming years, as more governments invest in internet technology and the continent’s demographics come into play (the number of under 24 year-olds in Africa is predicted to increase by 50% by 2050).
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he potential for operators to create new markets and revenue in Africa is evident – but it is equally clear that it is only a matter of time before regulation around online gaming and gambling in Africa is ramped up considerably. Regulation in Africa directed at the gaming and gambling sectors is relatively light – and online gaming and gambling is a relatively recent addition to the agenda. But this is in stark contrast to regulatory activity in other areas of the world.
Money laundering Casinos have long been identified as a target for money laundering and financial crime. The high turnover of customers and volume of transactions make gambling a high risk business and in 2003, the Financial Action Task Force added casinos to its list of non-financial businesses that are required to follow its guidelines on anti-money laundering and counter terrorism financing (AML/CFT). This means that casinos follow similar know-your-customer checks and transactions screening applied by banks and other financial institutions. More recently, though, online gambling and gaming has come under the spotlight. The FATF is taking a close interest in the sector and is currently consulting on its updated guidance on a risk-based approach to AML/CFT for virtual assets and virtual asset service providers (VASPs). The FATF has long been concerned that the online gaming and gambling sector is a magnet for financial crime and in June 2019 announced that VASPs would be subject to its AML/CFT guidance.
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Responsible gambling Gambling operators are under increasing pressure to play a leading role in responsible gambling programmes. In many countries, the onus is firmly on operators to ensure that self-excluded gamblers do not re-register under a different identity. While responsible gambling programmes in Africa are still relatively immature, it’s likely that operators will face greater and greater obligations in the near future – and the lack of coordination between regulatory boards will make identifying self-excluded players particularly challenging. Around the world, regulators are increasing their activity around the gaming and gambling sector, particularly online businesses, and issuing fines to operators who breach anti -money laundering or responsible gambling rules. The UK Gambling Commission, for example, fined the online casino operator Casumo £6m in March 2021 for breaches to AML and responsible gambling rules, and fined Betway £11.6m for similar breaches in 2020. The UKGC issued almost US$33m in fines in 2020, up from $24m in 2019.
Regulation in Africa It seems inevitable that regulators across Africa will follow the lead of regulators in the US, Asia and Europe and tighten legislation and enforcement around online gaming and gambling. A major driver is international pressure on the internet gambling and gaming sector to join the fight against international financial crime. We can already see early developments, with Tanzania, Kenya and Uganda
leading the way in passing specific regulations aimed at online gambling. The Gaming Regulators Africa Forum is also working to improve coordination of gambling regulation across Africa, and to build awareness around risk. “Across Africa we are seeing a more concerted effort by gaming legislators and regulators to not only come to grips with the phenomenal growth in online gaming, but also understand new technologies, payment methods and how to effectively regulate them. As technology progresses unabated, gaming regulators are struggling to keep up. African regulators are hard-pressed to ensure that effective measures are in place to protect players, understand the everchanging playing field, while at the same time also ensuring that their tax net is cast as wide as possible,” says Roy Bannister African Gaming, AI and 4IR Consultant, who publishes Africa’s leading gaming trade publication, Gaming for Africa. “Increased continental co-operation among gaming regulators around responsible gaming and best financial practices have improved in recent years, but regulators will need to embrace technological developments and expertise from global experts like LexisNexis in order to more effectively understand the growing pace of this industry, and implement measures to effectively regulate it.”
Automated solutions Automated solutions designed to verify customer identity and location and rapidly and accurately assess transactions and users for fraud risk will play a vital role as regulation increases around the sector. These solutions – such as our ThreatMetrix solution – allow online operators to rapidly screen for suspicious behavior and activity, without affecting the experience of legitimate customers. These powerful tools use machine learning, huge volumes of data, and sophisticated analytics to carry out real-time screening and checks – reducing risk, fraud and costs. Read more insights from LexisNexis Risk Solutions and the full article here
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SG GAMES Q&A
The Bright African Future for Scientific Games Wavell Alexander, Senior Director & General Manager South Africa shares his insights on the successes, challenges and positive future outlook of operating in the exciting African market, along with Scientific Games’ commitment to Africa. Gaming for Africa spoke to Wavell in this exclusive interview. Tell us a little about the Scientific Gam s in SA. What opportunities does this market bring? Scientific Games is an industry-leading provider of gaming and technology solutions across the world. We are an innovator of creative content setting new standards in the gaming industry by leading the way in design, manufacturing, and distribution of premium gaming content and hardware. South Africa in particular has always been a key market for us. After 24 years of operating in this space, we continue to thrive across 22 countries currently within SubSaharan Africa, with more room for opportunity and progression on the horizon. The reason we have so much success in South Africa is that the entire SG product offering is available to the market, from EGMs, to progressive table gaming, and slots systems, we offer a
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diverse portfolio of content and hardware to help operators profit from this vibrant marketplace. Additionally, we are hosting some of the world’s most popular games including the Duo Fu Duo Cai™ Golden Relics™ and 5 Treasures™ in the bingo market. What challenges does this market bring? The African market is continuing to face challenges due to the Covid pandemic. Under normal trading conditions, some casinos and bingo venues operate on a 24-hour basis, but curfew restrictions in most locations and limited product operation have stopped this. For example, in some venues only 65-75% of EGMs or EBTs are open to play, which limits the opportunities available. Added to this the restrictions on travel to South Africa have impacted the number of tourists visiting casinos in the last 18 months. However, despite the challenges that are in play right now, we remain
positive about the industry’s recovery in South Africa over the next couple of years. SG is focused on doing everything it can to support our partners and use the experiences in other markets to work with our partners as well as new operators and leverage from the SG teams experience and proven product performance our portfolio offers. Do you see the relationship changing between SG and its customers in SA due to the disruptive effect of Covid? We’ve been offering support to operators throughout COVID and will continue to do so in the years to come. Our dedicated sales and technical field team based in Johannesburg continue to work closely with operators. 2021 really was about supporting our partners and Drive Recovery through various SG initiatives, which provides placement of product with flexible commercial terms to all our South African and African operators, allowing them to keep operating top performing games on their floors despite reductions in capacity. We are thrilled about how the 2021 programme of work has further strengthened our partnerships in the African market.
SG GAMES Q&A
What is the feedback you have received from casino operators and players in SA? What the pandemic has shown us is that operators are looking for strong partnerships with suppliers that focus on growing their business and moving them forwards in challenging economic times. Now more than ever, operators want products that are reliable and robust, as their players won’t accept anything less. It is and will continue to be, our job to offer the support and product mix that strengthens revenues for our partners. Operators have been positive about the support offered by SG throughout the pandemic. We have maintained strong engagement through the most difficult times for businesses and focused our efforts on driving recovery for our partners. As a company we made sure that our commercial terms were flexible, to allow operators to maximize profits, and enable them to set up for what will hopefully be a fully functioning market in 2022. We’ve also received positive feedback on our market-leading content which delivers both
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performance and profits for the operator. We have tried and tested products that players know and love and keep returning to, including the popular Duo Fu Duo Cai™ and Jin Ji Bao Xi™. By offering a reliable product set and strong brands, with games like Money Link, Jinse Duo, and Lock It Link, we can help to be a driving success in this recovery process. We offer a sense of familiarity to returning players thanks to these fantastic titles, but also extend to a wider player base due to our product differentiation through the introduction of new titles. Tell us about SG’s plan so far for SA and what does it involve in the future? We have a long and rich history in the South African market that we continue to build upon. We are here to stay and remain committed to innovating and playing a big part in the future of gaming in the South African market. We will continue to offer our successful robust and reliable product base, that not only delivers performance, but brings efficiencies and economies of scale to our partners. We are able to do this with our end-to-end solutions across slots, table gaming, utilities and a unique bingo offering. We know that evolving our offering is just as important in remaining competitive and that providing something new to players is also key to success. We’ve got a great road map of games and products coming out in the South African market. For instance, we recently launched Kraken
Unleashed an exciting title that is showing strong performance. In addition, we’re building on our vast library of top performing table games, including Ultimate Texas Hold ‘Em and House Money. Finally, we’re delighted that our new title, Free Bet Blackjack Push 22, will be hitting casino floors in South Africa soon. We are excited about the new product sets that will be launched in 2022, we look forward to sharing more! Gambling in Africa is predicted to grow massively over the coming years, mainly online - do you foresee this growth having a positive impact on traditional slot-based gaming? Do you foresee traditional slots evolving to embrace online gaming preferences? The South African market is an exciting place to be right now, there continues to be positive growth in the gaming industry. Once online gambling is legalised, SG will be in a strong position to offer games online that will be familiar to players from the land-based slot market. These games have strong player loyalty and familiarity, which will transfer into the online world and vice versa.
Operators have been positive about the support offered by SG throughout the pandemic. We have maintained strong engagement through the most difficult times for businesses and focused our efforts on driving recovery for our partners.” gfamagazine.com / Gaming for Africa /
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AFRICAN LOTTERIES
Ghana Lottery Authority Clamps Down on Illegal Operators Ghana’s National Lottery Authority (NLA) has formed a task-force to clamp down on illegal private lotto operators, popularly known as ‘banker to banker.” The taskforce, comprising the military, police and the NLA lotto personnel, have been tasked to arrest people operating ‘banker to banker’, throughout the country.
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n September this year, the authority announced its intention to clamp down on the activities of illegal private lotto operators. The NLA set out a pre-qualification phase of the licensing regime and the operators were given a one month window to register with the NLA, in view of their preparedness to operate private lottery. The authority, after the one month, disqualified 70 companies, particularly those that failed to meet the NLA set criteria. The NLA set their license fee and asked qualified companies to apply for licensing for 2021/2022 licensing year. Goodfellow Dei Ofei, Public Relations Manager of NLA, at a recent press briefing in Accra, said: “We are determined to purge
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the lottery industry of illegal operators and operations activities. The NLA has been very reasonable with the process. We gave them a fair opportunity to rectify their position with us, but as I usually say, the recalcitrant elements will always rebel and we are prepared to face them squarely.” Mr Ofei said, “We have dispatched our men into the regions to arrest and prosecute anyone operating lotto without the requisite license or authorization.” Asked what happens to the disqualified companies which did not meet the criteria, he said, “the NLA did not just disqualify them without giving them options. We gave them two options. One is to consider registering as a Lotto Marketing Company (LMC) so that they can sell for the NLA,
which comes at no cost or to register under one of the registered private operators whose number of writers can still accommodate them and still meet the threshold.” Mr Ofei said, “So far the team in Accra has arrested over 35 operators and have seized thousands of Ghana cedis from these operators. Per our arrangement with the police, any money or items we seize during the operations are handed to the police for safe keeping because they will be used as exhibits during prosecution.” He expressed satisfaction about the operations so far, and thanked persons who on a daily basis gave information about illegal operators to the NLA. Mr Ofei appealed to the public to assist the NLA to win the fight against illegal lotto operators.
INDUSTRY REPORTS
New Competition Commission Report Identifies Gaming Industry as Skewed Key economic sectors in South Africa – including retail pharmacy, gambling and fishing rights – have remained highly concentrated, a new study by the Competition Commission shows, further flagging the failure by certain licensing processes to spread ownership across the sectors.
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he report, ’Measuring Concentration And Participation in The South African Economy: Levels and Trends’, notes that out of 144 sectors examined, about 69.5 percent were “highly concentrated” with 40.3 percent of these classified as “highly concentrated with a presumptively dominant” firm. Only about 9.7 percent of the surveyed sectors “were found to have unconcentrated” markets. Licensed industries such as gambling, retail pharmacy and others were highly characterised by merger and acquisition activity which has only served to increase concentration in the sectors. The report notes that gambling industry has effectively seen three companies (HCI/Tsogo Sun, Sun International and Goldrush ) “control vast parts
of the industry due in large part to licensing and past merger” activity. “Tsogo Sun and Sun International control over 80 percent of casino gambling and have through mergers and new licenses control of 77.5 percent of Limited Payout Machines (LPMs). Gold Rush’s purchase of Crazy Slots in 2016 helped to strengthen its position in the LPM segment,” said the report. As per Administrative Tax Data from the South African Revenue Services (Sars), 95 percent of firms in 2016 were small, medium enterprises (SMEs), but they only accounted for 24 percent of turnover. This is compared to large corporates that made up just five percent of firms on Sars books in 2016 yet comprised 76 percent of total turnover.
This has been interpreted under the Competition Commission’s report to be reflective of “how concentrated and inequitable” the South African economy is. The report thus shows that South African SMEs have “greater entry and exit rates” than larger firms. “The skewed economic structure in South Africa is evident from the fact that amongst taxpaying firms, SMEs contribute only 24 percent of total firm turnover relative to the 50-60 percent cited by a recent OECD study.” Moreover, the skewed economic structure of South Africa’s economy will “constrain employment generation and contribute to household inequality” at a time the jobs market is shrinking. (article courtesy iol.co.za, edited for length and industry relevance)
Gaming Veteran Yearham joins World Sports Betting South African Sports Book and Live Games Operator, World Sports Betting, Welcomes Bob Yearham to the team as interim Chief Operating Officer (COO).
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arham who has more than 40 years of experience in gaming and operations, joins World Sports Betting in the midst of an online revolution in the South African gaming market. Bob spent the last 24 years with the Peermont group in various roles including COO of Emperors Palace & Group Gaming Executive at Peermont. Bob created, and was responsible for, many notable events over the years that include Boxing, Horse Racing, Poker and Legendary Promotional Activities which included a Tiger Woods VIP experience, Trips to Monaco, London, English Premier League matches and more! Earlier this year Bob was granted the title and role – Honorary Consulate General of Monaco for South Africa! Bob: “I am really looking forward to the challenge that lies ahead with WSB. WSB is a big brand, that has been at the forefront of Sports and Racing for many years. With their recent addition of Live Casino Games, they are all set to move up to the next level, both locally and internationally. The pandemic of the last 20 months or so has levelled the playing field in the Gaming Market with the lockdowns. It has, in my opinion, changed
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habits in people drastically. For example, work times, holiday times, relaxation and leisure times have all changed dramatically. And only now, in the past number of weeks, as we see some normality come back, are we seeing new trends and the new normal. The online industry is in a perfect position to capitalise on the new habits of our players, who prior to the pandemic outbreak, would not have thought of playing online. During lockdowns/shutdowns, when the migration of casino play happened online, players now know that their universe of choice to relax and play their favourite games is no longer limited to a drive to their nearest casino. They can if they wish, enjoy the same assortment of games form the comfort and safety of their own home. I’ve always been a big believer in looking after guests as best we can. The gaming industry is and always will be about people and going forward, people will always be our primary focus.”
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The Future of the Global Casino Market: the Impact of Technologies By Petro Magos
So, it’s happened! Everything has digitised, it’s no wonder so many more online gaming and sports betting sites have popped up. The convenience of use on mobile platforms, with the proliferation of phones has contributed to online casinos becoming increasingly popular on almost every continent.
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number of factors impact online casinos, but only a few of them can be considered game-changers. These are currently the five most important features that boost online casino growth:
Online Accessibility The Internet is an essential component to the development of the online gambling industry, and the massive drop in data costs to drive accessibility with the future becoming even cheaper, (see Starlink.com for a real-world example of ever expanding, next generation Infrastructure). Without ease of access, online casinos wouldn’t exist, and we’d still be using only traditional gambling outlets. Today, the widespread availability of Internet access makes digital gambling easier to use.
and more convenient in the last 10 years. New technologies allow you to play casino games whenever and wherever you want.
Marketing Technologies As technology advances, most casinos are now able to attract new players on a daily basis with superior marketing tools. Gambling platforms now offer bonuses & promotions that are tailored to each user’s preferences, as personalization has become a huge part of modern marketing.
Game Design has Improved Game design is a huge driver. There is no question about it, casino games are getting better and more exciting, which is a great hook for a younger generation of users that are looking for new gaming options.
New Technologies
The Coronavirus Pandemic
Despite the Internet being the first piece of the puzzle, new technologies keep the trend alive and kicking in the long run. With the massive proliferation of smartphones and adoption of social media, online gambling has become easier
The Coronavirus pandemic has indirectly boosted the gambling market. Online platforms experienced unprecedented growth at a time when traditional casinos were closed due to COVID-19 restrictions.
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Finally, new technologies continue to reshape casino businesses in ways that make them relevant and useful to new generations of gamblers. Any gaming organisation embarking online with their brand would need to consider a strong digital team to assist them. Besides the obvious basic requirements from their white-labelled site, SEO management, great UX, frictionless sign-up and the use of affiliates, one would need to consider all the other subtleties in the online space, like Google’s ruling of social media channels, community rules, etc. Having partners who understand the complexities of ‘enticing’, (I obviously use this loosely) new players into your platform, is vital. The digital marketing landscape is ever evolving and needs consistent attention; often what worked today might not work tomorrow. Petro Magos is a media, technology and gaming guru - check out the services Magos Media offers, and how this cutting-edge agency can help you make the most of your business using marketing technology at www.magosmedia.com
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GAME CHANGER
Peermont Botswana’s new General Manager, Keletso Bogatsu, on shifting the status quo and returning hospitality to the Golden Age.
Peermont Botswana General Manager Keletso Bogatsu
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f there is one thing the recent global pandemic has taught us, it’s how to shift and evolve. The world is embarking on a new phase in history and the recent change in thinking and strategizing has filled some with apprehension, while others have embraced the challenge and pioneered their own path. Peermont Resorts are renowned for their Casino and Leisure complexes throughout Southern Africa, most notably Emperors Palace. Also within the stable are three properties located in Botswana, one of them being The Grand Palm, which to locals is somewhat of a national institution and home of the Gaborone International Convention Centre (GICC). A strategic move made by Peermont in 2021 was to consolidate the management of their Botswana properties under a single leadership vision. Enter Keletso Bogatsu. The Gaborone-born General Manager was promoted to fully-fledged status in November of 2021 and boasts a pedigree of over 25 years in the tourism and gaming industry, having started at Protea Hotels all the way back in 1996. ‘ I was with Protea Hotels for 20 years and was the first Black Female Manager for the group at only 32 years of age. I then worked for a Hotel Group called Mantis that was responsible for developing a 5-Star Hotel in Abuja, Nigeria. I worked on the Project as a Development General Manager and managed the hotel for a further 6 months after they opened,’ says the 46-year-old, demonstrating her drive to climb
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the management ladder, which was noticed by Peermont in 2018. ‘My journey with Peermont started as Operations Manager at the Grand Palm. Then in 2021 I took on the role of acting General Manager in the height of the pandemic which has now been made official. At Peermont Botswana I will oversee all 3 of our properties,’ says Bogatsu casually of the 4 hotels, 7 restaurants and world renowned convention centre located in Gaborone and Francistown that now fall under her guidance. The unifying of Peermont’s Botswana properties is the new direction to elevate the brand to premier status post-COVID-19 restrictions, which have impacted the hospitality, tourism and gaming industry severely in the last 18 months. ‘Number one on my list is to bring back Peermont Botswana from the hurt that was caused by the pandemic, by using the innovative solutions and technological advancements that have been developed recently. Then to bring the properties in Botswana to operate as one, under the banner of Peermont Botswana. Meaning, all the processes, operating procedures and strategies are aligned,’ says Bogatsu. And to achieve her objectives, Bogatsu will be looking to the future. ‘My new role is to lead and inspire a very young team of future leaders. It involves making sure that the team is inspired to achieve the goals and make sure that our guests are guaranteed exceptional and exciting stays at our properties.’ Bogatsu’s management
style has been motivated by being more inclusive of her team’s opinions and sharing of ideas: ‘It’ll be more democratic in order to bring Peermont back to its former glory days. Thus, I will need the team to be encouraged to work together towards a common goal and make sure that everyone is involved. Seeing other people grow in their careers and achieving more than their expectations - and having had input – that’s what gets me going daily.’ Bogatsu is currently one of only two female General Managers at Peermont and the first Motswana (person from Botswana), which only inspires her further, ‘Going up the ladder will always create opportunities or obstacles. But I don’t focus on the obstacles. More than half the time, I only realize that there was one when I have already gone past it.’ Focus has also played a big role with Bogatsu knowing that success requires not only planning, but hard work. ‘Perseverance and patience, knowing and understanding that you have a vision that you need to achieve, but most importantly focusing on achieving that goal. It will not always be easy, but if focused, will achieve anything. Focus, focus and focus,’ she laughs. And when not leading from the front Bogatsu, can be found going full throttle in a different way. ‘For the last 8 years I’ve been into motorbikes and I have a M90 Suzuki Boulevard which I ride on weekends,’ she smiles with a twinkle in her eye. Manager. Mentor. Motor-biker. The future of Peermont Botswana is in good hands.
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REGULATORY NEWS
NorthWest Regulators Clamp Down on Illegal Festive Season Gambling The South African Police Service in collaboration with the North West Gambling Board have intensified their efforts to combat illegal gambling in the province in the run-up to the festive period.
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n 29 November 2021, the Police pounced on two taverns in Hartebeespoortdam in which unlicensed gambling machines were confiscated and the tavern owners were arrested for possession of gambling machines without a license or authorization from the North West Gambling Board.
Being in possession of gambling machine or any gambling device is an offence in terms of the North West Gambling Act which on conviction carries imprisonment of up to ten years and or a fine. “Illegal gambling continues to be an area of concern for the province and the consequences
thereof are dreadful, mainly on women and children. With South Africa commemorating 16 days of violence against women and children, the North West Gambling is hard at work with other Law enforcement agencies to curb the spread of such operations.” North West Gambling Board Acting CEO, Mr Bafana Mabale expressed his satisfaction with work done by the Entity in collaboration with key stakeholders to close down on illegal gambling operators. “We have made progress working with the South African Police Service and the South African Revenue Service in previous years as most gambling machines were confiscated and destroyed over time resulting in very few machines left in the environment to date. We will ensure that we leave no stone unturned to close illegal operations so we can protect the society from falling prey to these perpetrators. Illegal gambling is diverting the much-needed revenue for the licensed gambling operations and that is a cause of concern which we are addressing “says Mabale.
Stylgame Achieves ECA (Eurasian Customs) Certification Italian chair manufacturer StylGame S.R.l. in partnership with Gaming Supplies LLC announce successful completion of EAC technical conformity certification of the world-renowned casino chairs. Compliance with Eurasian Customs Union technical standards mean that gaming chairs from StylGame are now fully certified for import and casino use in countries including Russia, Belarus, Kazakhstan, Kirgizstan and Armenia.
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pproval of serial production allows any customer in these countries to purchase and import StylGame chairs without the burden of batch certification and destruction of samples in local testing labs. Mr. Luigi Iulita, CEO of StylGame, explains: “We are very pleased to offer our customers additional proof of
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high quality, manufacturing standards and customer care. We understand that local customs clearance procedures are difficult and costly, and hope that newly attained certification will add additional satisfaction to casinos in this part of the world.” Mr Andrey Sharov from Gaming Supplies LLC adds, “It is our pleasure to support our regional
customers with additional service of localized product certification. Numerous regional casinos made their strategic purchasing decision in favor of StylGame seating products. With certification process successfully completed, the products have become more accessible to gaming operators in our region.”
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TECHNOLOGY
Sun International Turns to Tech to Improve Customer Experience Sun International has used the downtime during the lockdowns to look at how it can improve and enhance its customer experience.
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n addition to introducing a speedy online booking platform, the company has also introduced a slick new App to streamline communication for its Most Valued Guest (MGV) programme.
Anthony Leeming, CEO of Sun International said, “The Covid-19 pandemic has catapulted the world into the digital era and has forever changed customer expectations and how we communicate with them. Our MVG’s are no longer prepared to spend hours trying to access information about the best room rates or to confirm how many points they have to redeem. They want instant access to information and they literally want it at their fingertips. The new App gives this to them.” The Group’s MVG loyalty programme, which was first launched in February 1994, was the second to be introduced in South Africa and the first to offer free membership. At the time the programme only applied to casino patrons, but in 2016 it was expanded to include hospitality and leisure offerings too.
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A lot has changed in 27 years. Early MVG’s were issued with physical booklets in which their winnings and points were recorded by hand. Rewards were limited to two tiers of players only, whereas now there are four. In the early years the incentive was access to special parking, whereas MVGs can now use the App to get the best rates at Sun International hotels and leisure facilities, invitations to functions and events, offers to participate in promotions and entry into competitions. They can manage their loyalty points and casino customers can also view jackpots and can see which slot machines have paid out, and at which casino. “When we first launched we had approximately 10 000 members whereas now we are seeing signups of 12 000 to 15 000 new members a month. Many of our original members are still with us, and one, who is 91 years old now, has assured us he will be switching to our new App. We will continue to use our existing communication platforms, but MVGs who switch to the App will enjoy a richer, more interactive experience in terms of communication, accessing data and access to special activations
unique to our App users. Most importantly we will continue investing in the App with future release making it more transactional and more enjoyable and useful for our MVGs,” Leeming said. The App will be available for free download from Apple IOS and Android devices. Android APK is available for older phones.
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Windmill Casino in Bloemfontein Turns 16 One of the biggest leisure and entertainment attractions in the Free State, built at a cost of R240-million in 2005, Sun International’s Windmill Casino has still managed to create 2 millionaires during 2021 and pay out more than R70-million in jackpots.
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uring the month of October, Windmill played on the number sixteen and gave away prizes to the value of R160,000. Johan Oosthuizen, General Manager at Windmill, said the casino had also continued to focus on its CSI programmes, handing out more than R100 000 food, clothing, and blankets during the pandemic – with a total sustainable enterprise development spend of R130 000 for the year to date. “Covid-19 was the toughest operational time in our history, and the resilience of staff at this time has
Windmill’s venues were refurbished in 2019 for a more modern, French look. The world-class casino boasts a wide range of slot machines and 18 gaming tables offering from Blackjack to Roulette and Poker, as well as the Salon Prive for a more exclusive experience.
been remarkable. We were thankful to reopen in June 2020 and welcome our MVG guests, who we are extremely grateful for as they are the reason we were able to reopen when so many other establishments around us were not.” Oosthuizen said the Casino had a diverse food and beverage offering and anticipated the re-opening of its popular Rosie’s Brasserie restaurant soon. “We still have a number of staff who were employed at the opening of the casino to the public on 29 October 2005,” Oosthuizen said.
Rugerd Robberts, Gaming Technical Manager at Windmill Casino & Entertainment Centre, recalled the night when the casino opened, saying he was unable to go home when his shift ended, as “there were so many cars parked everywhere and I could not drive out until later when people started to leave”. Windmill’s venues were refurbished in 2019 for a more modern, French look offering versatile rooms for fashion shows, birthday celebrations, weddings, conferences, workshops, intimate gatherings or meetings.
4Racing Granted Operating Licences by Gauteng Gambling Board 4Racing is pleased to confirm that it has now been granted all operating licences by the Gauteng Gambling Board to pave the way for it to assume management of Highveld Racing operations.
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he Gauteng Gambling Board on Friday 12 November 2021 granted 4Racing the transfer of the Totalizator, Bookmaker and Race Meeting licences from Phumelela Gaming and Leisure Limited at Turffontein Racecourse. This follows the transfer of licence approvals received by 4Racing from the Mpumalanga Economic
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Regulator, the Eastern Cape Gambling Board, the Western Cape Gambling and Racing Board and the Free State Gambling, Liquor and Tourism Authority. “The transfer of the operating licences from the Gauteng Gambling Board to 4Racing is a major step forward for the South African horse racing industry. It gives 4Racing the opportunity to bring stability to
the industry and to the over 1000 people currently employed by Phumelela. We have been hard at work in preparation for the granting of all licences we have applied for and for the completion of the transaction with Phumelela and we will soon share more concrete details of our future vision,” said 4Racing Chief Executive Officer, Fundi Sithebe.
INDUSTRY APPOINTMENTS
Kagiso Motsisi Apointed VIP Services Manager, Sun City Sun City has announced the appointment of Kagiso Motsisi as VIP Services Manager.
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n her new role, Kagiso will provide leadership to the VIP Services department and be responsible for the planning, management, and delivery of the VIP Services strategy and guest engagement. In collaboration with her team, she aims to enhance relationships with current top-end gaming customers and increase the database, whilst adhering to gaming regulations, legislative requirements and company standards. Her appointment falls perfectly in line with her qualifications and work service, which has been geared towards customer centricity. “This is a wonderful opportunity, as it merges my gaming knowledge, industry involvement and passion for rendering exceptional service in order to create lasting memories for our customers.” she said. “I look forward to contributing innovatively to
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this space to elevate the high-end customer experience even further and to solidify Sun City’s standing as the ultimate destination for VIP guests.” Kagiso has been with the Sun International group for 13 years. She boasts extensive knowledge in gaming systems and has held various positions in Gaming & Marketing, including Promotions, CRM, VIP Personal Host and most recently, Direct Marketing & Loyalty Manager. She holds an internationally recognised Diploma in Marketing Management with IMM and has completed multiple certified courses within Sun International, which includes Management Level 3, Digital Marketing, Data Analysis, Project Management. Currently, she is studying Mandarin with Wits Language School. Welcoming Kagiso’s appointment, Sun City Resort Gaming Manager, Mark Bricknell said: “We are delighted with this appointment and look forward to her valued contributions in enhancing the incredible offerings for our VIP guests.”
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Nigerian Government Fury as Illegal Operators Siphon Off
a Trillion Naira Annually Vows to Stamp out Illegals
The Nigerian Federal Government has started moves aimed at putting an end to the activities of illegal lottery
operators, which leave losses amounting to more than one tril ion Naira annually. To this end, the federal government through the National Lottery Regulatory Commission (NLRC) is to police unauthorized online games.
WHO’S WHO IN THE LIMITED PAYOUT MACHINE, BINGO AND LOTTERY OPERATIONS IN SOUTH AFRICA ROUTE OPERATORS
Grand Parade Investments Limited
ROUTE GPIOPERATORS Management Services VUKANI GAMING CORPORATION - Head office Chief Operating Officer: Slots TBA VUKANI GAMING CORPORATION (Western Cape) Grandslots – General Manager Tyrone Jacobs GRAND PARADE INVESTMENTS LIMITED KingdomslotsServices - General Manager Felix Mthembu GPI Management Grand Gaming: Slots – General Chief Operating Officer: Slots TBA Manager Kiran Rama KZN –Slots GM:Manager Prakashnie Govender Grandslots General Tyrone Jacobs Kingdomslots General Manager Felix Mthembu Luck@it -- KwaZulu-Natal GrandBINGO Gaming: Slots – General Manager Kiran Rama OPERATORS KZN Slots Prakashnie VIVAGM: BINGO - LawrenceGovender Smith Luck@it - KwaZulu-Natal GALAXY BINGO - Chris Du Toit (CEO) BINGO OPERATORS SA BINGO - Manny Stavrou VIVA BINGO - Lawrence Smith NATIONAL GALAXY BINGO LOTTERY - Chris DuOPERATOR Toit (CEO) Ithuba- Manny Stavrou SA BINGO SAGMA NATIONAL LOTTERY OPERATOR IthubaWavell Alexander SAGMA BASA WavellBingo Alexander Assoc. of SA - Lawrence Smith BASA NATIONAL CEMS OPERATOR Bingo Assoc. of SA - Lawrence Smith Route Gaming Solutions NATIONAL CEMS OPERATOR Route Gaming Solutions
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NATIONAL LOTTERY Regulatory Commission is also considering on one hand to enlist the help of the Central Bank of Nigeria (CBN) to monitor the payment settlement services to unauthorized lottery operations; and the Nigerian Communications Commission (NCC) on another to ban illegal lottery and gambling activities on GSM networks. It will be recalled that Mr Bello Maigari, acting executive secretary, National Lottery Trust Fund (NLTF) has last week raised alarm over the activities of illegal lottery operators. Maigari, said that there were many lottery operators in the country without a licence, adding that this has resulted to leakages in terms of what they were supposed to remit to the trust fund. “Nigerian government is losing more than one trillion Naira every year because of illegal operators. There are a lot of illegal operators in the industry and these are part of the reasons why there are leakages. Some are conducting this business without being regulated and there are chances that such proceeds will be channelled towards crime, fraud and money laundering,” he said.
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WHO’S WHO IN -THE PAYOUT MACHINE, VUKANI GAMING CORPORATION Head officeLIMITED 011 268 6420 011 268 6434 BINGO AND LOTTERY AFRICA VUKANI GAMING CORPORATION (Western Cape)OPERATIONS 021 526 4440 IN SOUTH 021 551 0195
3 POINT GAMING Andy Hudson (Managing Director): Andy Hudson (Managing Director): Samantha Dennison (General Manager): Samantha Dennison (General Manager): Kobus de la Porte (Technical Sales Manager) Kobus de la Porte (Technical Sales Manager) Alicia Nydoo (Financial Manager) Alicia Nydoo (Financial Manager) ACE Suppliers ACE SUPPLIERS Managing Director: Cliff Lamberton Managing Director: Cliff Lamberton 24/7 Support: 24/7 Support: UMAFRIKA TECHNOLOGIES UmAfrika Technologies Managing Director – Mike Alexander Managing Director – Mike Alexander Sales Manager Paul Nicole Operations– Director – Ovy Litlhakanyane Operations manager – Ovy Litlhakanyane Compliance Director – Pramodh Munbodh Compliance Manager – Pramodh Munbodh Aruze Gaming Africa ARUZE GAMING AFRICA General Manager: Swart General Manager: RiaanRiaan Swart Sales Manager: Jan Snyman Sales Manager: Jan Snyman Business Development Consultant: Peter Lobban Africa Africa Business Development Consultant: Peter Lobban Compliance Manager: Ann-Marie van van Heerden Compliance Manager: Ann-Marie Heerden Product Compliance Manager: Grantham Daniels Product Compliance Manager: Grantham Daniels Technical Manager: Theunis Malan Technical Manager: Theunis Malan ATOMIC GAMING Atomic GAMING Managing Director - Cliff Lamberton Managing Director Cliff Lamberton Operations Director - Andrew Stewart Operations Director - Andrew Technical Manager - Bheki ManziniStewart Casino Specialised SERVICES Services CASINO SPECIALISED MD - Shaun Govender MD - Shaun Govender CUSTOM GAMING Custom GamingSOLUTIONS Solutions MD Steve SteveDiversi Diversi – MD Operation Manager: JP Morton JP Morton – Operation Manager Deputy operation: Vincent Tokwe Ajay Ramdin – senior tech Technical; Ajay Ramdin Daniel Makua – tech Technical; Nolo Msini Creative Edge CREATIVE EDGE MD - Warren Cooper MD - Warren Cooper DRGT™ Africa (PTY) Ltd GAMER MD (Sales) - Dennis Williams Managing Director: Sales -Chief Marc Molle Officer: Financial GAMESMART Operations Manager: MD - Ian Mossop Marketing Manager: Sales and Marketing - Dennis Meyer Technical Support, IGT-AFRICA Gamer Sales & Marketing Dir - Mario Vilela MD (Sales)(Bingo - Dennis Williams Sales Manager & LPM Africa ) - De Waal Fourie Sales - Marc Molle van Rooyen Sales Manager - Etienne GameSmart Sales Executive (Other Africa) - Stella Tkachova Operations - Eugene MD - Ian MossopMogami Systems - Riaan Butler - Dennis Meyer Sales and Marketing MP GAMING INTERNATIONAL GAME TECHNOLOGY AFRICA Eduard Rall - Managing Director Sales Manager, Bingo and LPM – De Waal Fourie Markus Prader - Director Sales Manager - Etienne van Rooyen Clint Young - Director Sales Executive – Stella Tkachova Namedi Mphahlele - Director Field and Gaming – Eugene Mogami YolindiDirector, Duplessis - Sales and Admin Manager Systems – Riaan NOVOMATIC AFRICAButler MD – Gordon Cameron Field Services Manager – Amos Manchidi Sales – Deon Valkenborgh Logistics Manager – Etienne Putter Technical Einstein Luther MP –GAMING SG GAMING AFRICA Eduard Rall - Managing Director Senior Director – Wavell Alexander Markus Prader - Director Director of Systems & Operations – Jacques Mc Lean Clint Young - Director Director Compliance – Ishmael Masoka Mphahlele - Director SeniorNamedi Manager Operations – Pieter Boers Yolindi Duplessis Sales and Admin Manager Sales Manager – Juan -Mc Ewan Field Services Manager Novomatic Africa – Wendall Kaba SIGNATURE GAMING MD – Gordon Cameron Managing Quentin Sargent SalesDirector– Deon Valkenborgh Strategic Director- Felicia Roman Technical – Einstein Luther Operations Director- Mike Stein SG GAMING AFRICA Commercial manager - Stephany Geremia Senior Director GM - Wavell Alexander Compliance Manager- Tamzyn Steenkamp Director Compliance - Ishmael Masoka Marketing & PAHayley Nel Sales ManagerAndries - Juan McEwan Technical ManagerDhlamini Sales Manager - Sue-Marie Service ManagerKhanya LuthuliSwart info@signaturegaming.co.za Senior Manager Operations - Pieter Boers OMEGA GAMING Field Services Manager - Shalom Nchabeleng DirectorQuentinGaming Sargent Signature Managing Director- Stephany Geremia Managing Director - Quentin Sargent Co-directors- Obert Matshili and Felicia Roman
Operations Director - Mike Stein Commercial - Stephany Geremia Sales and ProductDirector ManagerStuart Browne Sales and Compliance Administrator - Lili Kozul Commercial ManagerMarlien Henn TechnicalGAMING ManagerSOLUTIONS - Andries Dhlamini SIMPLICIT-E Managing Director - Charl Geyser Service Manager Khanya Luthuli Operations – Arnold Omega GamingMoffatt Compliance – TBA Managing Director - Quentin Sargent Finance - Jansie van der Merwe Operations Director - Mike Stein Marketing - Kirsten Hulley-Miller Commercial Director - Stephany Geremia Sales - Nick Ferguson Technical Director - Obert Matshili Systems - Theuns Jonck Sales and Marketing Executive - Sue-Marie Swart Technical Support 060 544 6204 Sales and Compliance Administrator - Hayley Nel TCSJOHNHUXLEY Managing Director - Nicci Smith TCSJohnhuxley Financial Director – Christiaan Els Managing Director – Christiaan Els Head of Operations – Phil Hockaday Business Development Manager - Werner Coetzee Business Development Manager - Mark Howell Technical Manager – Warren Jones Compliance Officer – Tanya van Zyl Sales and Marketing – Liza Wagner Technical Manager – Warren Jones Sales and Marketing – Liza Wagner
32
TEL
FAX/EMAIL
+27 11 468 1315
aph@3pointgaming.co.za
+27 11 468 1315 +27 11 468 1315 +27 11 468 1315 +27 73 396 5365 +27 73 396 5365 +27 11 468 1315 +27 11 468 1315
aph@3pointgaming.co.za shd@3pointgaming.co.za shd@3pointgaming.co.za kdl@3pointgaming.co.za kdl@3pointgaming.co.za and@3pointgaming.co.za and@3pointgaming.co.za
(011)5000 514 5000 (011) 514 (011)5050 514 5050 (011) 514
cliff@aces.co.za cliff@aces.co.za support@aces.co.za support@aces.co.za
(011) 997 (011)4208 997 4208 (011) 997 (011)4200 997 4235 (011) 997 4235 (011) 997 4214 (011) 997 4214
mike.alexander@umafrika.co.za mike.alexander@umafrika.co.za paul.nicole@umafrika.co.za ovy.litlhakanyane@umafrika.co.za ovy.litlhakanyane@umafrika.co.za pramodh.munbodh@umafrika.co.za pramodh.munbodh@umafrika.co.za
(011)3388 466 3388 (011) 466 (011)3388 466 3388 (011) 466 (011)3388 466 3388 (011) 466 (011) 466 (011)3388 466 3388 (011) 466 (011)3388 466 3388 (011) 466 (011)3388 466 3388
riaan@aruzegaming.co.za riaan@aruzegaming.co.za jan@aruzegaming.co.za jan@aruzegaming.co.za Peter.lobban@aruzegaming.co.za Peter.lobban@aruzegaming.co.za annemarie@aruzegaming.co.za annemarie@aruzegaming.co.za gratham.daniels@aruzegaming.co.za gratham.daniels@aruzegaming.co.za theunis@aruzegaming.co.za theunis@aruzegaming.co.za
(011) 514 5100 (011) 514 5100 (011) 514 5100 (011)5100 514 5100 (011) 514
cliffl@atomicgaming.co.za cliffl@atomicgaming.co.za andrews@atomicgaming.co.za andrews@atomicgaming.co.za bhekim@atomicgaming.co.za
0832001800 0832001800
(011) 728 2031 (011) 728 2031
+27 82 5651238 082 565 1238 +27 11 805 0005 079 491 1453 +27 11 805 0005 078 803 0424 +27 11 805 0005 062 495 2672 +27 11 805 0005
steve@customgaming.co.za steve@customgaming.co.za jp.morton@customgaming.co.za jp.morton@customgaming.co.za vincent@customgaming.co.za ajay@customgaming.co.za ajayramdin@customgaming.co.za daniel@customgaming.co.za nolom@customgaming.co.za
0113120 864 3120 011 864
credge@iafrica.com credge@iafrica.com
(011) 784 2845 Allwin Language, Dennis@origingamer.co.za +27 87 701 0740, allwin@drgt.net (011) 8845454 Marc@origingamer.co.za Rushiel Prag, +27 87 701 0740, rushiel@drgt.net
Arnold Moffat,
+27 87 701 0740, arnold@drgt.net
(012) 6632273 Duncan Pollock, (012) 6632273
Ian.Mossop@GameSmart.co.za +27 87 701 0740, duncan@drgt.net Dennis.Meyer@GameSmart.co.za
(011) 317-1091 (011) 784 2845 (011) 317-1041 (011) 8845454 011 317 1022 011 317 1043 (011) 317 (012)1062 6632273 (011) 317 (012)1122 6632273
(011) 317-1017 Dennis@origingamer.co.za (011) 317-1017 011 317Marc@origingamer.co.za 1017 011 317 1017 (011) 317 1017 Ian.Mossop@GameSmart.co.za riaan.butler@igt.com Dennis.Meyer@GameSmart.co.za
072 855 1709 +27 11 317 1000 076 991 8013 +27 11 317 1000 076 991 8013 +276883 11 317 1000 072 139
Eduard.Rall@mpgaming.co.za DeWaal.Fourie@IGT.com Markus.Prader@mpgaming.co.za Etienne.VanRooyen@IGT.com Clint.Young@mpgaming.co.za Stella.Tkachova@IGT.com Namedi.Mphahlele@mpgaming.co.za Eugene.Mogami@IGT.com Yolindi.Duplessis@mpgaming.co.za
+27 11 317 1000 +27 11 317 1000
+27 60 544 6204, support-za@drgt.net
Riaan.Butler@IGT.com
011 847 +279700 11 317 1000 011 847 +279700 11 317 1000 011 847 9700
sales@novomaticafrica.co.za Amos.Manchidi@IGT.com sales@novomaticafrica.co.za Etienne.Putter@IGT.com einstein@novomaticafrica.co.za
072 855 1709
Eduard.Rall@mpgaming.co.za
(011) 571 7500 wavell.alexander@scientificgames.com 076 991 8013 Markus.Prader@mpgaming.co.za (011) 571 7500 jacques.mclean@scientificgames.com 8013ishmael.masoka@scientifi Clint.Young@mpgaming.co.za (011)076 571991 7500 cgames.com 6883pieter.boers@scientifi Namedi.Mphahlele@mpgaming.co.za (011) 072 571139 7500 cgames.com Yolindi.Duplessis@mpgaming.co.za (011) 571 7500 juan.mcewan@scientifi cgames.com (011) 571 7500 wendall.kaba@scientificgames.com
011 847 9700
(011) 745 011 0777 847 9700 (011) 745 0777 011 847 9700 (011) 745 0777 (011) 745 0777 (011) 571 7500 (011) 745 0777 (011)0777 571 7500 (011) 745 (011)0777 571 7500 (011) 745 (011)0777 571 7500 (011) 745
(011) 571 7500 (011) 571 7500
(011) 745 0777 (011) 745 0777 (011) 745 0777 (011) 745 0777 +27 87 701 0740 +27 87 701 0740 +27 87 701 0740 +27 87 701 0740
+27 87 701 0741
gordon@novomaticafrica.co.za
Quentin@signaturegaming.co.za sales@novomaticafrica.co.za Felicia@signaturegaming.co.za einstein@novomaticafrica.co.za Mike@signaturegaming.co.za Stephany@signaturegaming.co.za wavell.alexander@scientificgames.com Tamzyn@siganturegaming.co.za ishmael.masoka@scientificgames.com Hayley@signaturegaming.co.za juan.mcewan@scientificgames.com Andries@signaturegaming.co.za sue-marie.swart@scientificgames.com Khanya@signaturegaming.co.za
pieter.boers@scientificgames.com shalom.nchabeleng@scientificgames.com
Quentin@omegagroup.co.za Stephany@omegagroup.co.za quentin@signaturegaming.co.za Obert@omegagroup.co.za mike@signaturegaming.co.za Felicia@omegagroup.co.za stephany@signaturegaming.co.za Stuart@omegagroup.co.za lili@signaturegaming.co.za Marlien@omegagroup.co.za
andries@signaturegaming.co.za
charl@smpl.co.za khanya@signaturegaming.co.za arnold@smpl.co.za kurt@smpl.co.za quentin@omegagroup.co.za f inance@smpl.co.za mike@omegagroup.co.za kirsten@smpl.co.za stephany@omegagroup.co.za nick@smpl.co.za obert@omegagroup.co.za theuns@smpl.co.za suemarie@omegagroup.co.za support@smpl.co.za
hayley@omegagroup.co.za
(011) 315-7910 nicci.smith@tcsjohnhuxley.com (011) 315-7910 .com .com (011) 315-7910 christiaan.els@tcsjohnhuxley christiaan.els@tcsjohnhuxley (011) 315-7910 (011) 315-7910 phil.hockaday@tcsjohnhuxley.com werner.coetzee@tcsjohnhuxley.com (011) 315-7910 mark.howell@tcsjohnhuxley.com (011) 315-7910 warren.jones@tcsjohnhuxley.com (011) 315-7910 tanya.vanzyl@tcsjohnhuxley.com (011) 315-7910 liza.wagner@tcsjohnhuxley.com (011) 315-7910 warren.jones@tcsjohnhuxley.com (011) 315-7910 liza.wagner@tcsjohnhuxley.com
/ Gaming for Africa / gfamagazine.com
38 I Gaming For Africa I October / November 2018
LIST OF S.A. GAMING LEGISLATORS & ASSOCIATIONS Province
Contact
Telephone
Fax
Website
NATIONAL Gambling BOARD LOTTERIES BOARD EASTERN CAPE
Ms Caroline Kongwa (Accounting Authority) Ms Charlotte Mampane (CEO) Adv. Ncumisa Mayosi (Chairperson) Mr. Mabutho Zwane (CEO) Mr Oompy Goeieman (Acting CEO) Mr Dali Mjila (Chairperson) Mr Primo Abrahams (CEO) Ms. Althea Lapoorta (Chairperson) Mr Tiego Kgomo (Chairperson) Mr. Nathan Oliphant (CEO) Mr Bheki Mlambo (CEO) Mr. Mdoda Eric Mbhele (Chairperson) Mr. Elijah Tijane (Chairperson) Mr Gregory Makoko (CEO) Mr Mxolisi Zwane (Chairperson) Mr Steven Ngubeni (Chief Executive Officer) Ms Sibusisiwe Ngubane (Chairperson) Ms Portia Baloyi (CEO) Mr Dhilosen Pillay (CEO) Mr Dhilosen Pillay (Chairperson) Adv. Themba Ngobese CEO
010 003 3475 012 432 1300 043 702 8300 0437 028 300 053 832 0490 053 832 0490 021 480 7400 021 480 7400 018 381 3215 018 381 3215 013 750 8000 (013) 750 8000 015 230 2300 015 230 2300 011 581 4800 011 581 4800 033 345 2714 033 345 2714 051 404 0300 051 405 5483 011 011 9032
0866185729 012 362 2591 043 748 2218 0437 482 218 053 830 4838 053 830 4838 021 422 2603 021 422 2603 018 381 4421 018 381 4421 013 750 8099 013 750 8099 015 295 3566 015 295 3566 011 581 4900 011 581 4900 086 501 8126 086 501 8126 051 404 0322 051 875 2460 +27(0)11 011 9091
www.ngb.org.za www.nlb.org.za www.ecgbb.co.za
NORTHERN CAPE WESTERN CAPE NORTHWEST MPUMALANGA LIMPOPO GAUTENG KWAZULU-NATAL FREE STATE CASINO ASSOCIATION OF SA
www.ncgb.co.za www.wcgrb.co.za www.nwgb.co.za www.mer.org.za www.lgb.org.za www.ggb.org.za www.ggb.org.za www.kzngbb.co.za www.fsgb.co.za www.casasa.org.za
AFRICAN GAMING REGULATORS & ASSOCIATIONS Botswana Gambling Authority www.gamblingauthority.co.bw
Ghana Gaming Commission www.gamingcommissiongh.com
GRAF
Gaming Regulators Africa Forum www.gamingregulatorsafricaforum.com Kenya Betting Control & Licensing Board www.presidency.go.ke/index.php/betting-controland-licensing-board
www.gamingboard.org.mw
Tanzania Gaming Board
EASTERN CAPE
NORTHERN CAPE
FREE STATE
KWAZULU-NATAL
NORTH/WEST
GAUTENG
MPUMALANGA
LIMPOPO PROVINCE
www.gbt.go.tz Uganda Lotteries and Gaming Regulatory Board www.lgrb.go.ug
WESTERN CAPE
MAINTENANCE AND SUPPLIER LICENCE HOLDERS
Malawi Gaming Board
3 Point Gaming
(National Licence)
+27 11 468 1315
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•
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ACE (African Casino Equipment) (Pty) Ltd
(National Licence)
(011) 514 5000
(011) 514 5060
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Aruze Gaming Africa (Pty) Ltd
(National Licence)
(011) 466 3388
(011) 466 3389
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Atomic Gaming
(National Licence)
(011) 514 5100
086 558 5564
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Bally Gaming Africa
(National Licence)
(011) 571 7500
(011) 571 7508
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(011) 887 0553
(011) 786 4720
(010) 221 1371
+27 86 649 4210
(011) 608 0335
(011) 608 0328
+27 83 255 7545
0862243463
(011) 315 2711
(011) 315 2722
COMPANY
TELEPHONE
Bergmann Automaten GmbH Biddcom Software
(National Licence)
Bingo Vision (Pty) Ltd Casino Specialised Services (Pty) Ltd
(National Licence)
Coin Security Cotswold Micro Systems Ltd
FAX
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(011) 493 6246
(011) 493 2568
Custom Gaming Solutions
(National Licence)
0860 664443
086 555 4677
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DRGT™ Africa
(National Licence)
087 701 0470
086 689 5445
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Electronic Vending Services
(National Licence)
(011) 708 2542
(011) 708 2596
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GameSmart (Pty) Ltd
(National Licence)
(012) 663 2273
(012) 663 2683
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GTECH S.p.A. (Spielo International)
(National Licence)
+49 57 412 409 9950
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GVV
(National Licence)
011 823 6278
0865 002 611
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IGT - Africa
(National Licence)
(011) 317 1000
(011) 317 1017
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(011) 466 2821
(011) 466 2822
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Money Autotech (Pty) Ltd
•
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MP Gaming
(National Licence)
076 991 8013
086 563 4775
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Novomatic Africa (Pty) Ltd
(National Licence)
(011) 847 9700
(011) 315 1579
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Omega Gaming (Pty) Ltd
(National Licence)
(011) 745 0777
(011) 466 1038
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+1 702 384 2425
+1 702 384 1965
Paul-Son Gaming Supplies Inc
•
Playmeter Leisure Services (Pty) Ltd
(National Licence)
083 448 4444
(011) 728 0231
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Route Gaming Solutions (Pty) Ltd
(National Licence)
(011) 787 7744
(011) 781 8649
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(011) 887 6035
(011) 887 5641
(011) 315 7910
(011) 315 7912
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SA Gaming TCS John Huxley
(National Licence)
• •
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Tsoaranang Holdings UmAfrika Technologies (Pty) Ltd
• (National Licence)
(011) 997 4200
(011) 608 0030
Viscount Portfolio (Pty) Ltd Viva Bingo
(011) 314 1720
(011) 314 1811
Vukani Gaming Corporation (Pty) Ltd
(011) 268 6420
(011) 268 6434
(011) 542 2760
(011) 314 6969
WMS Gaming Africa
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(National Licence)
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