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contents ➸ NOVEMBER 2013 12 Holiday Shopping Adam Floyd’s ‘Remerton Holiday Gift Experiment’
18 Holiday Party Fashion Our Scene models get ready for those festive gatherings
28 Dining at Empanadas and More Valdosta’s newest hotspot for Columbian and international cuisine
32 Train Stations of Europe by David & Kay Scott
24 Health & Beauty Christy Howell explains Ultherapy
38 Arts & Entertainment List of upcoming events in November
42 Relationship Advice Mark Webb’s tips for handling customer complaints
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from the editor... VALDOSTASCENE
I
It’s hard to believe that it’s already November! The cooler weather is making up somewhat for the shorter days, plus this month has my favorite holiday – Thanksgiving. No gift giving, and I get to pull out all the stops cooking plus getting to spend time with friends and family, and of course, watching football all day. What a wonderful way to spend a day.
And the next day — well, let’s just say I’m not much of a shopper but Black Friday is more of a spectator sport anyway, if you dare wade into the crowds, which I usually don’t. I’m always amazed by those who create specific shopping lists store by store, map out a strategy, stay on budget, and finish all of their Christmas shopping in one day. It’s a talent that eludes me. But after reading Adam’s story on Remerton in this issue, I’ve been reinspired and believe that maybe I too can do all my shopping in one fell swoop. Or at least have a lot of fun trying! Also in this issue, you’ll find some mouth watering dishes at the new Empanadas and More restaurant in town. You’ll also find some cute fashion finds for the holidays, worn by our Scene models, great gift ideas, awesome advice on skin care and relationships from our columnists, a beautiful tour through Europe courtesy of the Scotts, and of course, photos from recent events. So keep reading and enjoy!
Established 2005 Volume IX • No. 11 The ValdostaScene magazine is published monthly at 201 N. Troup St., Valdosta, GA 31601 Published by the South Georgia Media Group
PUBLISHER Jeff Masters EDITOR Kay Harris ASSOCIATE EDITOR Dean Poling CONTRIBUTING WRITERS Kristin Finney Adam Floyd David & Kay Scott COLUMNISTS Christy Howell Mark Webb CONTRIBUTING PHOTOGRAPHERS Brandon Powers David & Kay Scott LAYOUT Derek Schaper
Kay Harris
ADVERTISING DIRECTOR Mae Stokes
Editor
on the cover: Scene Model TiAsjha Hadley shows a fun and stylish outfit for a night out. She has chosen a black and white geometric print VeronicaM dress paired with charcoal Frye boots and black leggings. photograph by BRANDON POWERS
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Subscription Rates: Annual subscription (U.S. mail) $24 Send your check to: ValdostaScene Subscriptions 201 N. Troup St. Valdosta, GA 31601 www.ValdostaScene.com Newsstand $3.50 For information on submitting articles or advertising in the Scene call (229) 244-1880
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Shop e d i s t u O ! x o B the
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Downtown Valdosta
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117 W. Central Ave. • Valdosta • 229-247-4561
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favoritefinds
UNIQUE ITEMS FOUND AROUND VALDOSTA
➸
Capri Blue Capri Blue has always been known for outstanding fragrances and quality. Using artisan methods to hand pour each candle, honoring the traditions of candle makers of generations past. Wonderful fragrance!
Wishnest Wishnest is a line of artisan designed gifts, house blessings, and table top decor pieces created of fine pewter & natural stone. This collection is designed and made in the USA.
Artisan Jewelry Large selection of artisan crafted jewelry, perfect for holiday gifts!
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“As long as the earth remains, seedtime and harvest, cold and heat, summer and winter, day and night shall endure.” Genesis 8:22 18” x 24”, Oil by Fay Bridges Hyatt
“Saving It For Later” 30” x 24”, Oil on Linen by Fay Bridges Hyatt
Santos Caged Doll Standing at 27” tall, this reproduction of the historical ‘Santos Caged Dolls’ has a wonderful serene presence. A beautiful decor item!
Duck Creek Pottery One of our artists, Duck Creek Pottery creates functional tableware: teapots, bowls, mugs & pitchers. This pottery is handbuilt and textured.
Items on these pages available at:
116 N. Patterson St. • Downtown Valdosta www.kaleidoscopeagallery.com • 229.245.1289
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F E ATURE
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REMERTON – I have devised an experiment. Is it possible to spend only one afternoon in one small area and find Christmas gifts that are as varied and individual as the loved ones in your life? I decided to conduct this experiment in our very own city within a city, Remerton. You may not think “Christmas” when you think of Remerton, but maybe you should. While I conducted my experiment, I was able to find a treasure trove of gift ideas in one afternoon and all within walking distance of each other. Let’s start with a disclaimer. Although this experiment took place in a city that, according to the U.S. Census Bureau, takes up only 0.2 square miles of land, there are too many businesses in Remerton to include in this article. So, if the gift ideas in this article don’t fit what you are looking for, there is probably a Remerton business I didn’t mention that offers items that will.
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!
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My experiment began with Remerton Square, the shopping center that runs along Baytree Road. It only took a few moments to stop into Anthony and Co. Spa and Salon to pick up a gift certificate that can be used on anything from salon services to spa packages. “It’s a good gift for someone to be able to pamper themselves,” said Brittney Nolan with Anthony and Co. A spa package is a great gift, one that would be perfectly complemented by something from next door at Envy Island Tan. They offer gift certificates that can be used for any of their services, including monthly tanning packages. “Christmas is the time people start getting ready for spring break,” said Arielle Tabor with Envy Island Tan.
ABOVE: Anthony and Company Salon & Nails is located in the Remerton Mill Plaza at 1337 Baytree Road.
Envy Island Tan also located in the Remerton Mill Plaza offers top-notch tanning service.
I found two really great gifts in under five minutes, but it was already time for a lunch break, so I stopped by Jimmy John’s Gourmet Sandwiches, Barberitos and Masato Japanese Restaurant, all places where you can purchase gift cards that would make unique and appreciated stocking stuffers. After a freaky fast lunch, I rounded the corner to Balloons and More Party Store where I found cards, decorations, paper products and, surprisingly, centerpieces from store owner, Sandy Puckett. I crossed Baytree Place on foot and walked into Studio Imagination, a place I know well. Studio Imagination offers canvas and pottery painting, activities my children love. You can’t get more personal than a gift you create yourself. Owner Barbara Hill offers unique pieces of art and gift certificates for painting sessions or even classes. A quick stroll down the street put me in front of Canine Designs, a full-service dog grooming salon for small breeds. They offer gift certificates for full grooming and baths, and now I don’t have to listen to my mother complain why I never get any gifts for her terriers. Valdosta Bike Center was next where you can choose from odometers, lights and other accessories. Few things say Christmas morning like a new bike under the tree. They also sell gift cards.
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Ben Owens Music is located at 1803 Plum Street and offers new and used equipment, lessons and repairs. Owner Ben Owens has been in business in Valdosta for the past 18 years.
At this point in the experiment, it was time to turn the corner at Lucky’s Pub and Grill and head down Plum Street. Ben Owens music caught my eye. One of my favorite Christmas morn-
the store, including music lessons for just about any instrument and guitar starter packs. They are also running specials for the holidays: 10 percent off all accessories in December and first lesson is free when you sign up for a month of lessons, a 25 percent savings. I left Ben Owens with some new guitar strings for my son’s guitar and with the feeling that it might not be too late for me to learn. Across the street and down a few feet, I found The Bump 3D Ultrasound Studio. The Bump provides 3D and 4D ultrasound services, and before you
ings was the one where I found an electric guitar and an amp under the tree. Now, if I had lived near Ben Owens at the time, I might have actually learned how to play it. They offer gift certificates that can be used for anything in
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Located at 1814 Plum Street, Rethink It Odds & Ends offers consignment on just about anything one can imagine.
start theorizing the existence of a fourth dimension, the 4D in this instance is motion. The Bump can make a video with three dimensional, moving images of a child in the womb. They offer gift certificates, and the mom-to-
be on your Christmas list would be ecstatic to find one in her stocking. You can even make a party of the visit. “We can accommodate up to 20 people in our viewing rooms, and you can get DVDs, still photos, and even a
teddy bear with a recording of the mother’s heartbeat,” said Leanna Green, owner of The Bump. One of my favorite moments during this experiment was my surprise in finding The Cup and Cake Shop tucked away on Plum Street. It’s a new and very tasty business. Owner Kim Daly calls it the “One Stop Dessert Shop,” and I’m inclined to agree. They make every dessert you need for a holiday party spread: pies, pumpkin rolls, red velvet cakes, decorated sugar cookies, and anything you would like to have custom ordered and delivered to my house. I’m thinking a chocolate cake with more chocolate on it would work just fine. The Cup and Cake Shop offers catering and currently bakes to order. You can make your order in person or call (229) 300-1239. What do you do with that family member who is really difficult to shop for? Perhaps you should shop for a gift
Give the gift of good taste...
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One of my favorite moments during this experiment was my surprise in finding The Cup and Cake Shop tucked away on Plum St.”
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The Cup and Cake, located at 1808 Plum St., is next door to The Bump which offers 3D and 4D Ultrasounds in addition to their baby boutique.
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at a store that is difficult to describe. Rethink It Odds and Ends is a high-end consignment shop that offers an eclectic mixture of furniture, housewares and vintage items like linens and crystal. I found books, toys and furniture that would be great for children’s gifts and handmade items like jewelry and soap. Owner Elaine Biskupiak will point you in the right direction, and finding that hard-to-find gift will be a breeze. I doubt Santa pulls too many tattoos out of his gift bag, but why not? You can buy a gift certificate at Firehouse Ink and give that friend of yours the body art she’s always wanted. You can even give one to your husband to get a coverup of that annoying tattoo of his ex-girlfriend’s initials. It’s about time. My last stop was Dance Arts on West Gordon Street to pick up tickets for The Nutcracker Dec. 6-8 at Mathis
Kim and Mike Daly are the husband and wife team behind ‘The Cup and Cake’ shop in Remerton.
City Auditorium. Tickets are onsale at www.nutcrackervaldosta.com. The performance is too early to be a stocking stuffer, but it makes for some early holiday fun.
As far as I am concerned, my experiment was a success. I found all my Christmas gifts in one place and in one afternoon: furniture, bikes, guitars, cupcakes, haircuts and even lunch. Remerton. Who would have thought?
Here at Traditions Flooring, we know that flooring is one of the most important purchases for your home. Thank you for letting us help you choose flooring that adds comfort to your home! Come visit our showroom and let us help you choose a look that takes decades to build!
1404 Gornto Rd. • Valdosta • 229-241-6700
Happy Thanksgiving from Traditions Flooring!
(across from Creekside Tavern) Like us on 831564
NOVEMBER 2013 | ValdostaScene
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FA S HI ON
Dressing for
holiday parties by KRISTIN FINNEY photos by BRANDON POWERS
D
uring the holiday season, holiday parties and dinners out are all too common. What is not common, however, is comfortable, cute and affordable outfits perfect for those occasions. Elli’s Boutique in downtown Valdosta is the perfect shop to find the perfect outfit for your holiday celebrations. Offering a great selection of stylish dresses and sassy blouses and skirts, Elli’s has plenty of choices for almost anyone. This holiday season, dresses, leggings and boots are all the rage. This combination makes for the perfect night out outfit. Dark colored dresses, such as black or deep purple, are all the rage this holiday season. Pairing a dark colored dress with black or grey leggings allows you to wear a fun and flirty dress even in the colder months. Dressing up this look is simple. Adding a fun patterned scarf or bright colored jewelry easily takes the look from simple to stylish. Skinny belts and small purses are also fun and easy accessories to add style and sass to any outfit.
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Scene Model Kamil Cook looks fun and stylish in a Sweet Pea shirt dress. She completes the look with a skinny black belt, black leggings, a beaded pink necklace, and a pair of black Frye boots.
Scene Model TiAsjha Hadley shows a black and white geometric print VeronicaM dress, at Elli’s for only $98, paired with a black wristlet with pyramid studs and black leggings, both from Elli’s, and charcoal Frye boots, available at Only Options of Valdosta. Scene Model Alana Worley is dressed for her night out in a black and white patterned Lavand sweater dress, $59 at Elli’s. She has paired the dress with black leather Frye Boots from Only Options. Scene Model Kamil Cook is preparing for the cold weather while still looking fashionable in her black, sheer sleeve Lavand dress, $62 at Elli’s, paired with black leggings and a fun multi-color infinity scarf, $18 at Elli’s. She completes her look with grey Frye boots from Only Options.
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FA S HI ON
Scene Model TiAsjha Hadley shows a fun and stylish outfit for a night out. She has chosen a black black and white geometric print VeronicaM dress. Available at Elli’s for only $98, this dress allows you to dress up without breaking the bank. She has paired the dress with a black wristlet with pyramid studs and black leggings, both from Elli’s, and charcoal Frye boots, available at Only Options of Valdosta, a steal at just under $400. Scene Model Alana Worley shows a fun variation on the dress and boots combination by skipping the leggings. This outfit is comfortable in the South Georgia humidity even before the cold weather sets in. She has dressed for her night out in a black and white patterned Lavand sweater dress, $59 at Elli’s. The cut and design of this dress show off Alana’s small frame without being overly revealing. Pairing the dress with black leather Frye Boots from Only Options complete this fun and professional look. Adding fun colored jewelry could easily take this outfit from a sleek professional look to a fun and flirty look. Scene Model Kamil Cook is preparing for the cold weather while still looking fashionable in her black, sheer sleeve Lavand dress, $62 at Elli’s. She has paired this flirty dress with black leggings and a fun multi-color infinity scarf, $18 at Elli’s. Grey Frye boots complete this warm and flirty look.
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Scene Model Kamil Cook is preparing for the cold weather while still looking fashionable in her black, sheer sleeve Lavand dress, paired with black leggings, a multi color infinity scarf, and Grey Frye boots.
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FA S HI ON The cooler weather also increases the need for cute and stylish clothes that will still keep you warm. Skinny jeans and oversized blouses are a great choice for staying warm and looking stylish. Another option growing in popularity are fabric, bellbottom trousers. Thought to be a style of the past, this look is coming back in full force. Scene Model TiAsjha shows just how cute bellbottom fabric trousers can look. She has chosen a pair of fall-colored, printed VeronicaM bellbottom trousers, $68 at Elli’s. She has found the perfect blouse to match these adorable trousers with a java colored VeronicaM blouse, $64 at Elli’s. Another option to keep you warm while still looking cute is seen on Scene Model Kamil. She has chosen a more casual dress and boots look. Her Sweat Pea shirt dress, $74 at Elli’s, includes shades of pink, purple and black, making it a fun and colorful alternative to the normally plain looks of winter. Adding a skinny black belt, $10 at Elli’s, black leggings, a beaded pink necklace, $11 at Elli’s, and a pair of black Frye boots from Only Options are the perfect complements to this fun dress.
Scene Model Alana Worley has dressed for her night out in a black and white patterned Lavand sweater dress, paired with black leather Frye Boots.
Scene Model TiAsjha looks comfortable and fashionable in her printed VeronicaM bellbottom trousers and a java colored VeronicaM blouse.
Scene Model Alana chose skinny jeans and an oversized blouse for her casual and flirty everyday outfit. This beautiful VeronicaM long sleeve, button down turquoise blouse from Elli’s is comfortable and cute. This blouse goes perfectly with onyx Denimocracy skinny jeans, $88 at Elli’s. She dressed her look up with a blue and green chevron infinity scarf, $18 at Elli’s. To find any of the cute outfits featured by our models, or many other stylish finds, look no further than Elli’s Boutique. Elli’s Boutique is located in downtown Valdosta at 136 N. Patterson St. They can be found online at shopellisboutique.com or on Facebook. For more information or to contact Elli’s please call them (229)253-0055. If you are looking for the Frye boots found in this Scene shoot, they can be found at Only Options. Only Options is located at 1421 Gornto Road. Please call them at (229)244-1807 or find them on Facebook.
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t” s! s e N day “ r i u l o o y Get r the H fo y d rea
Hours: Tues-Fri 10-5 & Saturday 10-4
1420 Gornto Rd. Valdosta, GA (Look for sign and turn by tracks)
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It’s worth the trip!
HEA LT H & BEAUTY
1. The only non-invasive procedure FDA-approved to lift skin on the brow, neck, and under the chin. 2. Ultrasound procedure that stimulates the production of new collagen and elastin deep within the skin. 3. Non-surgically lifts and tightens skin tissue with no downtime.
How Ultherapy Works
by Christy Howell Certified Medical Aesthetician Azalea Center for Plastic Surgery
Voted South Georgia’s Best Aesthetician 2013!
As we age the collagen in our skin weakens and elastin starts to break down, causing skin to become more lax. Unlike lasers, which penetrate the skin from the outside-in, Ultherapy works from the inside-out to lift and tighten skin non-invasively. Ultherapy bypasses the surface of the skin, delivering focused ultrasound energy at just the right depth below the skin – to the same foundational layer typically addressed in a surgical facelift.
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Benefits Of Ultherapy As the skin matures, collagen fibers that provide internal support become worn. Ultherapy’s ultrasound energy reaches deep below the surface of your skin to initiate your body’s own natural repair process. Over time, this results in the creation of new, healthy, strong collagen and a variety of positive skin changes. In the early days following treatment, patients commonly report some lifting, and as an added bonus, a smoothing out of fine lines. While this immediate “plumping effect” can be temporary, it signals that the beneficial process of new collagen generation has begun. Skin lifting is reported to continue to build over the next 2-3 months. Further improvements can even appear up to 6 months following a procedure.
Ultherapy See the beautiful benefits of sound-
The skin’s response to the energy is to stimulate the growth of fresh, new collagen and elastin.
• See a higher brow
See the beauty of ultrasound as results reveal a lifting and tightening of the skin over 2-3 months, back into a more youthful and form-fitting position. Further improvements can even appear up to 6 months after an Ultherapy procedure.
• See a lift under the chin
Ultherapy is making positive noise in the media in places such as Today, 2020, The View, Hollywood Extra, Good Morning America, and much more!
• No toxins or fillers
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All with a single non invasive treatment • No downtime • Natural results
• It’s ultrasound!
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HOME of the month
4213 Bowen Way • Valdosta, GA 31605
Year Built: 2013 Bedrooms: 4 Baths: 2 Approx. total sq. .: 1,680 Subdivision: Ivy Gate Construction: Vinyl Siding
$174,900
OTHER FEATURES: Beautiful new construction home by Premier Southern Homes, LLC. Just minutes away from new Pine Grove Schools & MAFB. Split floor plan with spacious bedrooms. Master bath features a double vanity, garden tub and separate shower. Gourmet kitchen with pantry overlooking nice dining room. Screened in back porch and 10x10 open patio.
MLS# 95442
1108 Gornto Road • Valdosta, GA
229-244-3535 www.valdostarealtors.com
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D I N ING
Empanadas and More by KRISTIN FINNEY photos by BRANDON POWERS
W
alls decorated in festive colors and a warm-hearted staff welcome restaurant goers to Valdosta’s newest hotspot for Colombian and international cuisine, Empanadas and More. This restaurant concept, begun by Alberto and Glenda Sanchez, is a welcome change from the standard restaurant fare in Valdosta. How-
Empanadas & More is located at 402 C Northside Drive.
Alberto and Glenda Sanchez are the husband and wife team behind Empanadas & More.
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ever, in an area where international cuisine is rare, and Colombian food is almost unheard of, Sanchez had to be very careful when creating his menu. Alberto was raised in Colombia and did not come to the states until he was 31 years old. He spent most of his childhood cooking traditional Colombian meals and decided to bring his love of Colombian food to America. In 1994 he moved to
Miami and began working in bakeries and restaurants. Alberto and Glenda both worked in the food truck business in Miami for several years, and that is how they met. However, due to the recession, within three weeks, three of the construction companies that they served closed, leading the couple to close their truck business and move to Valdosta.
The duo worked in the catering business for a while with the plan of opening a restaurant in six months. The couple pushed their empanadas with great success, leading to the opening of Empanadas and More earlier than expected. Empanadas and More opened on Sept. 20 of this year. Still being a young restaurant, they have a growing and changing menu. At Empanadas and More they are constantly trying to serve foods that will please their customers.
On their lunch menu every day are empanadas, arepas and plantains. These traditional Colombian foods might sound too exotic to some, but they are actually different plays on very familiar foods. One of the most popular dishes, and also the restaurant’s namesake, are the empanadas. Sanchez explains that he uses the empanadas as a tool. He knew that, while the American palate is very open, he must cater to the traditional latino palate without pushing the envelope too far.
Empanadas are a house specialty. They come with a variety of fillings and are available by the dozen for office events or parties.
Empanadas are a fried turnover filled with different combinations of meat, cheese or both. At Empanadas and More, they offer beef, cheese, chicken or ham and cheese empanadas. NOVEMBER 2013 | ValdostaScene
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D I N ING “With the empanadas, we knew that most people would like them. They are very versatile and we can cook them quickly,” said Sanchez. So what are empanadas? Empanadas are a fried turnover filled with different combinations of meat, cheese or both. At Empanadas and More, they offer beef, cheese, chicken, or ham and cheese empanadas. At Empanadas and More, with the chicken empanadas, the chicken breast is broiled and shredded. It is then seasoned with all natural seasonings and mixed with bell peppers, onions and tomatoes. This combination keeps the breast from drying out. The mixture is then stuffed into an empanada, a flaky, pastry-type tortilla, and fried. A similar process is used for the beef, cheese and ham empanadas. There are two types of arepas at Empanadas and More, baby yellow corn and white corn. Each variation takes the corn, boils it and then grinds it down, similar to corn bread. The white corn arepa has cheese mixed into the dough before being cooked, and is served plain. The baby yellow corn arepa does not have cheese mixed into the dough, making keeping the dough together a much more difficult process. It is served with queso fresco on top. Both are served in patty form, similar to a corn bread pancake, but more moist. Plantains are another popular item at Empanadas and More. Sanchez fries his plantains before they are ripe. This allows them to be semi sweet. Sanchez serves his plantains with queso fresco, making this a savory and sweet dish a perfect starter for any meal. “We want to make sure we have something for everyone. The latino population prefers what they know, but most Americans are open to trying something different. They go on vacations to places like Miami and eat the cuisine there, so they are usually open to having vacation food served in their hometown,” said Sanchez.
Grilled beef steak with rice and salad.
Arepas, or a corn-based flatbread, served two ways. A yellow corn arepa with cheese and a white corn arepa.
Grilled chicken breast with rice and salad.
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While the menu includes several international dishes, they also make sure to have some items that are comfortable for less adventurous foodies. Each day during lunch Empanadas and More serves two “Blue Plate items.” These items change every day and can range from traditional american meals to Latin-inspired dishes. On Monday the blue plates are shredded beef with scrambled eggs with rice, tomatoes and cassava (similar to a fried potato wedge) and beans, and grilled chicken breast with rice, cassava and beans. On Tuesday they serve broiled pork ribs with rice, salad and soup, and Latin-pepper steak with rice, salad and soup. On Wednesday the specials are chicken fajitas with rice, lentil soup and salad, and beef stew with potatoes, rice, lentil soup and salad. Thursday’s specials are grilled chicken breast with rice, cassava, beans and salad, and grilled beef steak with rice, cassava and salad.
Friday’s blue plate specials are BBQ ribs with Puerto Rican style rice, plantains, soup and salad, and beef stew with vegetables, Puerto Rican style rice, plantains and soup. All of the blue plate specials are $7. Empanadas and More also serves a delicious breakfast from 8-11 a.m. Breakfast items include burritos with eggs and cheese, arepas with cheese omelets, bacon egg and cheese croissants or empanadas. On Friday evenings, Empanadas and More holds Miami Fridays. From 2-8 p.m. they serve Columbian style hamburgers and hotdogs. Their hamburgers, which are $5.75, are made from scratch and topped with lettuce, tomatoes, American cheese, sweet and tangy pink sauce (a mixture of tomato and ketchup), pineapple sauce and garlic sauce. The burger is also topped with crushed potato chips. Their Colombian-style hotdog is a 100 percent beef hotdog with sweet and tangy pink sauce, pineapple sauce,
garlic sauce and crushed potato chips. Another exciting part of Empanadas and More is the International Saturdays. Each Saturday, Empanadas and More focuses the cuisine on a different country. A family-owned and operated restaurant, Empanadas and More treats customers with respect and like they are part of the family, just like the employees. The team at Empanadas and More consists of Glenda and Alberto, Chris Lewis, who is in charge of all of the technical aspects of the restaurant, and also Nelson Guerrer, Alberto and Glenda also have two daughters, Camilla and Daniela. Empanadas and More is open Monday-Thursday from 8 a.m.- 2 p.m., Friday from from 8 a.m. to 8 p.m. and Saturday from 8 a.m. through 5 p.m. They are located at 402 C Northside Drive. They can be contacted at (229)245-5355 or found online at www.empanadasandmorevaldosta.com •
•
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T R AVEL Evening arrivals in Milan Central Station
Moving Stations
Sharing the train stations of Europe
O
by DAVID & KAY SCOTT
ne of the joys of European rail travel is the experience of exploring the train stations that tend to be the heart of most European cities. The buildings pulsate with energy and serve not only as transportation hubs, but often as commercial centers surrounded by restaurants, hotels, and stores to satisfy the needs of travelers and residents alike. The stations in most of Europe’s cities are centrally located, thereby placing travelers near where they want to be at the end of a ride. Bus and streetcar lines typically spoke from the stations for travelers who need to reach an outlying area of the city or a nearby town. Subways, if available, nearly always include a stop at the central train station, and often, at outlying stations as well. Tourist information stations
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offering city maps, brochures, and advice on what to do and see are typically inside or nearby the stations. Many offer assistance in booking a hotel room. Central train stations, especially those in large cities, brim with restaurants, newsstands, bakeries, and gift shops. Some have supermarkets, flower shops, clothing stores, and large bookstores. A bookstore in one Germany station we passed through carried over 1,200 different magazine titles, including dozens dealing with trains. It also carried dozens of newspapers from around Europe. Milan, Italy’s large Central Station, is essentially an upscale shopping mall with trains occupying the top floor. Even smaller stations often have interesting restaurants or snack bars for passengers awaiting the trains.
Atocha is one of two major railway stations in Madrid, Spain
Central Station in Antwerp, Belgium
Copenhagen Central Station
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T R AVEL The stations bubble with hustle and bustle as travelers scurry to catch trains, greet friends, seek information, buy snacks, and locate hotels. Groups of travelers typically stand around staring upward at a large departure board (now generally electronic rather than the wonderful old split-flap displays that sounded like a deck of cards being shuffled as trains departed and display postings changed) until the appropriate train platform numbers are posted. Many are drinking coffee, munching down a sandwich, or devouring a sweet roll. It is an exciting and vibrant scene full of noise, motion, and drama.
Many stations are architectural gems, with Italy’s Milan Central Station arguably the most magnificent of all. Completed in 1931, this huge terminal has 24 platforms and services an average of 50 trains each hour. Central stations in Stockholm, Copenhagen, and Helsinki are also very impressive. Berlin’s new central station completed in 2006 following 11 years of construction is touted as Europe’s largest and could readily serve as a set for a science-fiction movie. Many smaller- and medium-size towns also sport attractive train depots that make a traveler want to stop and explore.
Berlin’s Central Station
Strasbourg (France) Central Station 34
ValdostaScene | NOVEMBER 2013
Dresden (Germany) Central Station
Attractive interior of Stockholm’s Central Station
Interior of Milan Central Station
Helsinki Central Station NOVEMBER 2013 | ValdostaScene
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Construction work in progress in front of Budapest’s Keteli Railway Terminal
McDonald’s, Subway, and Burger King increasingly occupy space in many European terminals, a somewhat disheartening sight for U.S. travelers seeking new experiences and regional cuisine. Why any U.S. traveler, or, for that matter, any traveler, would choose a McDonald’s hamburger over a German bratwurst in Frankfurt’s Central Station defies reason. Nonetheless, most of these American-based fast-food establishments seem to enjoy a robust business, especially with the younger crowd. In a case of Michelangelo meets Ronald McDonald’s Big Mac, Milan’s Central Station must house one of the largest and busiest McDonald’s on earth. Starbucks is also in many European stations, but at least these American icons offer free wi-fi. Finding something to eat and drink, locating the correct departure platform, conversing with other passengers, and absorbing a station’s atmosphere are major elements of rail travel that make a voyage by train so enjoyable. Rail travel is as much about the journey as it is about reaching the destination, even on Europe’s fast trains. The stations and the activity within them are a major part of the journey.
Dresden Central Station
David and Kay Scott reside in Valdosta and are authors of “Complete Guide to the National Park Lodges” (Globe Pequot).
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Arts&Entertainment NOVEMBER 2013 > “The Addams Family”
> Artist Lilian Garcia-Roig
Mathis City Auditorium, 2300 N. Ashley St. Run date: Nov. 14. The Annette Howell Turner Center for the Arts Presenter Series presents this relatively new show from Broadway on national tour. In 2010, “The Addams Family” musical opened on Broadway with Nathan Lane playing Gomez and Bebe Neuwirth as Morticia. The musical features all of the Addams regulars, such as Uncle Fester, Lurch, Grandmama, Wednesday, Pugsley, etc. The Addams Family has been popular since cartoonist Charles Addams’series of macabre cartoons from the mid-20th century to the 1960s TV show to 1970s animated appearances to features film in the 1990s and continued interest in all of these Addams formats in the years since. Reservations, more information: Visit www.turnercenter.org; call (229) 247-2787; or visit the Annette Howell Turner Center for the Arts, 527 N. Patterson St.
Sallie and Harmon Boyette Gallery, Annette Howell Turner Center for the Arts, 527 N. Patterson St. Show dates: Nov. 4 through Jan. 8, 2014. Public reception: 5-7 p.m., Nov. 4. Gallery hours: 10 a.m.-6 p.m. Tuesdays through Thursdays; 10 a.m.-4 p.m. Fridays and Saturdays; closed Sundays and nonreception Mondays. Admission: Free. More information: Call (229) 247-2787; or visit www.turnercenter.org
>“We Two Founts” Valdosta State University Fine Arts Gallery, VSU Fine Arts Building, corner of Oak and Brookwood. Show dates: Concludes Nov. 2. VSU Art hosts this exhibit featuring sculptural video by Derek Larson; paintings by Marc Mitchell. Gallery hours: The gallery is open 8 a.m.-5:30 p.m. Mondays through Thursdays; 8 a.m.-3 p.m. Fridays. More information: Call (229) 3335835; or visit www.valdosta.edu/art
> Fall Senior Exhibition Graduating art students present their works. Reception: 1-3 p.m., Nov. 10. Run dates: Nov. 10-Dec. 2. Gallery hours: The gallery is open 8 a.m.-5:30 p.m. Mondays through Thursdays; 8 a.m.-3 p.m. Fridays. More information: Call (229) 333-5835; or visit www.valdosta.edu/art
> Artist Kalina Winska Price Campbell Gallery, Annette Howell Turner Center for the Arts, 527 N. Patterson St. Show dates: Nov. 4 through Jan. 8, 2014. Public reception: 5-7 p.m., Nov. 4. Gallery hours: 10 a.m.-6 p.m. Tuesdays through Thursdays; 10 a.m.-4 p.m. Fridays and Saturdays; closed Sundays and non-reception Mondays. Admission: Free. More information: Call (229) 247-2787; or visit www.turnercenter.org
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ValdostaScene | NOVEMBER 2013
> Artist Julie Hilard Josette’s Gallery, Annette Howell Turner Center for the Arts, 527 N. Patterson St. Show dates: Nov. 4 through Jan. 8, 2014. Public reception: 5-7 p.m., Nov. 4. Gallery hours: 10 a.m.-6 p.m. Tuesdays through Thursdays; 10 a.m.-4 p.m. Fridays and Saturdays; closed Sundays and non-reception Mondays. Admission: Free. More information: Call (229) 247-2787; or visit www.turnercenter.org
> St. John’s School works Roberta George Children’s Gallery, Annette Howell Turner Center for the Arts, 527 N. Patterson St. Show dates: Nov. 4 through Jan. 8, 2014. Public reception: 5-7 p.m., Nov. 4. Gallery hours: 10 a.m.-6 p.m. Tuesdays through Thursdays; 10 a.m.-4 p.m. Fridays and Saturdays; closed Sundays and nonreception Mondays. Admission: Free. More information: Call (229) 247-2787; or visit www.turnercenter.org
>“As You Like It” Sawyer Theatre, Valdosta State University Fine Arts Building, corner of Oak and Brookwood. Run dates: Nov. 7-13. VSU Theatre & Dance presents this William Shakespeare comedy. Synopsis: “A rollicking romantic comedy set in the Forest of Arden, ‘As You Like It’explores the true nature of love and the rocky road to romance with a witty and mischievous heroine seeking to capture the heart of her beloved. With its pastoral setting and humorous devices of mistaken identity and missed opportunities, ‘As You Like It’ promises to be delightful entertainment for all.” Tickets, more information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> Fifteenth Annual Cabaret Fundraiser
> Student Recital, Dylan Sloan, percussion
St. John’s Catholic Church Parish Hall. Run date: Nov. 17. VSU Theatre & Dance scholarship recipients perform a variety of songs and dances in a dinner-theatre setting. This year, these students will perform the songs from 25 years of VSU’s summer musical theatre programs, which includes the former Jekyll summer musicals and Peach State Summer Theatre. This event raises scholarship funds.
Nov. 16, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
>“An Evening with Amadeus” Whitehead Auditorium, VSU Fine Arts Building, corner of Oak and Brookwood. Run date: Nov. 2. Valdosta Symphony Orchestra presents this concert featuring all Mozart, “Overture to Lucio Silla, K. 135”; Bassoon Concerto in B-flat Major, K. 191; Symphony No. 38 in D Major, K 504 (“Prague”). Synopsis: “Spend an evening experiencing some of the master’s most beloved works, including the jovial bassoon concerto performed by VSO principal bassoonist Shannon Lowe, and his radiant ‘Prague’Symphony, a piece as glorious as the city after which it was named.” More information: Call VSU College of the Arts Outreach, (229) 333-2150; or visit www.valdostasymphony.org
> Student Recital, Joshua Weathers, contrabass Nov. 17, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> Wind Ensemble Nov. 18, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> Graduate Recital, Daniela Cruz, viola Nov. 19, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> Student Jazz Combos
> Faculty Chamber Recital, Lyle Indergaard, piano
Whitehead Auditorium, Nov. 4, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
Nov. 20, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> New Jazz Ensemble
> Jazz Ensemble
Nov. 5, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
Nov. 21, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> High School Choir Festival Performance
> Messiah Performance
Nov. 8, 4 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
Dec. 1, 4 p.m., St. John Catholic Church, VSU Music and area church event. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> South Georgia String Project > Student Recital, Elma Sanabria, violin, and Sara Seligosky, piano Nov. 9, 3 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
Dec. 2, 6 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> Graduate Recital, Eduardo Farias, trumpet Nov. 10, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
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> Student Recital, Courtney Wingfield, piano Nov. 14, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
Nov. 15, 7:30 p.m., VSU Fine Arts Building, corner of Oak and Brookwood, VSU Music event. Admission: Free. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
> VSU Choirs, Holiday Candlelight Concert Nov. 16, 3 p.m., 5 p.m., 7 p.m., West Hall Rotunda, VSU Music event. More information: Call (229) 333-5973; or visit www.valdosta.edu/comarts
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R E L AT I O N S H I P ADVICE
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BY MARK W EBB Mark Webb is a Licensed Marriage and Family Therapist in private practice at South Georgia Psychiatric and Counseling Center in Valdosta. He is the author of “How To Be A Great Partner”. Read more of his articles at www.TheRelationshipSpecialist.com
Customer Complaints “Telling meto calm downisthefastest wayto tickmeoff.” ~ Customer Unknown
Here are 15 tips to help you deal with difficult customers:
1) Apologize First, Then Sort It Out. When a customer can tell that you are sincerely sorry, it usually calms the situation. A sincere apology will let the customer know that you are listening and are sympathetic to their negative experience. You might even want to thank them for bringing the bad experience to your attention. Once the upset customer is defused, you can get to any possible underlying problem.
2) Be Quick To Respond. Unhappy customers want their concerns addressed yesterday. Difficult customers are usually the most impatient and a fast response can be quite disarming. Make your response to their complaints a priority. If you cannot give them an immediate solution, let them know what is going on so they are clear with what you are trying to do. 42
ValdostaScene | NOVEMBER 2013
“If youworkjustformoney, you’ll nevermake it,butif you love whatyou’re doingand you alwaysput the customerfirst, success willbe yours.” ~ Ray Krock
3) Don’t Take The Bait. If a customer is rude, do not respond with a similar response. If you retaliate with a smart or destructive comeback, you will lower yourself to an unprofessional level and will only serve to make both of you more upset.
4)
Give Credence To Customer Complaints. Don’t get defensive. Don’t jump to conclusions. You want to develop customer loyalty. If the customer does not feel
appreciated or that you care about their problem, they will simply buy from your competition. How would you treat the person if they were a million dollar customer and they had this complaint?
“I won’tcomplain.I justwon’t come back.” ~ Brown & Williamson Tobacco Ad
5) Be Down To Earth. Avoid coming across as too stiff. Treat your customers like regular people. Introduce yourself and use their name. If you are too formal, they will not see you as being genuine. It is hard to be upset with someone who is being personable.
6)
12)
Don’t Waste Your Time With Customers Who Want Something For Nothing.
Get To The Root of The Matter.
Not all complaints are legitimate. Some customers will never be happy and just want something for nothing. Be professional without bending over backwards.
Ask the customer, “How else can I help you today?” This question lets them know you are willing to get to the heart of their concern.
13) Hand Them Off To A 7) Let Them Vent. Competitor. Simply stop talking. Let them blow off some of their negative enDon’t argue or stress out. If the customer is too difficult or wants ergy and they usually are more responsive afterwards. Don’t interrupt them unless they become verbally abusive. Be kind and understanding.
“Customerservice is not a department, it’s everyone’s job.” ~ Anonymous
8) Be Poised and Self Controlled. Always maintain a polite and professional demeanor. Keep on smiling and lower your voice. It is human nature is to raise your voice when someone is yelling but lowered tones have a calming effect.
something that goes against the scope of your business, refer them elsewhere.
14) Put Yourself In Their Shoes. This will create a greater sense of empathy. The customer needs to feel like you are looking out for their best interest and that you sympathize with their situation. Always remember The Golden Rule: Treat Others As You Would Have Others Treat You.
15) Leave Them Better Than You Found Them. When a customer approaches you with a complaint, you need to immediately think “How can I turn this into a satisfied customer?” Be positive and upbeat. Go out of your way and give them a “Wow!” experience.
9) Don’t Take It Personally. Unless they drag your mama into it; don’t take the customer’s upset feelings to heart. Some of what is going on could have originated from a tough day on the job or an argument with their teenage daughter prior to them addressing you.
10) Know When To Drop A Lost Cause. Letting difficult customers go can be a good thing for your business. Not all customers will be a right fit for you and may be impossible to satisfy. Make it easy for them to leave. Wish them well. This will free you up to focus on other aspects of your business.
11) Complaints Contain Insight. Listen carefully to what the customer has to say. Often the customer will share something that will help your service be more exceptional and satisfying. Their perspective could revolutionize how you do things.
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NOVEMBER 2013 | ValdostaScene
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W H E R E W ERE YOU SCENE?
Business After Hours at Turner’s Furniture photos by BRANDON POWERS
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Suzan Prince of Prince Automotive and Sally Pace of Turner’s Furniture.
Catering for the Business After Hours event at Turner’s Furniture was provided by Valdosta State University.
(left to right) Giovanni Panizzi, Penny Panizzi, Carolyn Taylor, Densol Griffin and Brenda Thrasher.
(left to right) Baha Zeidan, Kevin McCraney, Amy Draper and Amber Turner
(left to right) Rose Lane, Joyce Aigen, Pam Cooper and Jessica Griffith
Area business and community leaders gather at Turner’s Furniture for a ‘Business After Hours’ event.
ValdostaScene | NOVEMBER 2013
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W H E R E W ERE YOU SCENE?
Business Expo at the James H. Rainwater Conference Center photos by BRANDON POWERS
Rainwater Conference Center’s executive chef, Tim Wade, serves up a crab pasta dish to guests.
The Foot & Ankle Institute of South Georgia offered free cake to attendees.
Heather Schreiber of Care Medical Spine & Pain Center provided neck and shoulder massages to Business Expo guests.
Cleta Colson, a Senior Sales Director with Mary Kay, receives a gift tote from Bill Osborne of Ameris Bank.
Valdosta State University’s catering service served up delicious dishes to guests.
Shirley Parent of South Georgia Eye Partners hands out information and gifts during the Business & Wellness Expo.
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ValdostaScene | NOVEMBER 2013
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Decanting is pouring wine into a decorative container before serving. Decanting is typically only necessary for old wines or Ports, which contain sediment that can add bitterness to the wine. Wine decanters allow the wine to breathe and may improve the flavor of older red wines. Younger wines also benefit from the aeration and rest that decanting provides. But a wine decanter can also be used simply for aesthetic reasons. Before decanting a wine that contains sediment let the bottle rest upright allowing any sediment to sink to the bottom. Then slowly pour the wine into the decanter keeping the bottle angled to prevent any sediment from making its way into the wine decanter. The wine can be poured through cheesecloth to help filter out any wayward particles. Decanting wine should be done out of the guests’ sight.
Pouring Wine Still wines should be poured towards the center of the glass, while sparkling wines should be poured against the side to preserve bubbles. To control drips, twist the bottle slightly as you tilt it upright. When pouring wine, fill the glass no more than two-thirds (about 5-6 oz). This will allow your guests to swirl the wine, smell the bouquet and check out the wine’s “legs”. A glass can always be refilled if desired. At a dinner party, serve wine to the women and older guests first, then the men and end with your own glass.
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Decanting Wine
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W H E R E W ERE YOU SCENE?
Art Exhibitions Opening Reception at the Annette Howell Turner Center for the Arts photos by BRANDON POWERS
‘Animalogues’, in Josette’s Gallery, featuring the work of Ben Blanton, Dennis Rothfuss and Derek Schaper.
Steven M. Tette’s show ‘As I See It’, features oil paintings and drawings that convey a sense of realism.
Guests enjoy refreshments while viewing the artwork at the show.
Guests attend the opening reception of three exhibitions at the Annette Howell Turner Center for the Arts. The exhibits feature work by ‘Artists on Ashley’, Steven M. Tette, Ben Blanton, Dennis Rothfuss and Derek Schaper.
Paintings by Pam Scruggs make up one part of the ‘Artists on Ashley’ exhibit featuring work by six area artists including Jeanne Cowart, Annette Crosby, Ellen Dewar, Walter Hobbs and Deb House. 48
ValdostaScene | NOVEMBER 2013
Stephen Tette’s series ‘Earth, Wind and Fire’ recalls the imagery of the Gulf War.
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