Upstate Stars 2011 by Upstate Medical University

Upstate Stars 2011 YeARBook We Are Upstate We drive innovation and discovery by empowering our university family to bring forth new ideas and to ensure quality.

• We respect people by treating all with grace and dignity and embracing diversity.

Above & Beyond Every day — through acts of kindness, professionalism and service — Upstate employees, students and volunteers live our values. As you will see on these pages, Upstate makes a difference in the lives of others all year long. Here is the year in review...

• We serve our community by living our mission.

• We value integrity

From Upstate President David R. Smith, MD At Upstate, I believe, we are bound for great things.

by being open and honest to build trust and teamwork.

The Upstate Stars Yearbook was developed by HR’s Organizational Training and Development Recognition Coordinator and Marketing & University Communications to showcase excellence and to highlight the many ways our faculty, employees and students demonstrate our values over the year. Thank you to everyone who contributed to the Upstate Stars Yearbook. Principal editors: Liz Estera and Stephanie DeJoseph.

Through our noble mission—excellence in education, patient care and research—we have improved the lives of countless people, and will continue to do so. Every day, our faculty, staff, students and volunteers create the positive change that moves us forward. Here, you will see actions that support our mission in the most direct and personal way. I have long stated that Upstate’s greatest strength is its people. Thank you for once again proving that we have so many people doing the right thing for the right reason. David R. Smith, MD President Upstate Medical University

Enjoy this publication online at www.upstate.edu/yearbook

Patients and Families Praise our extraordinary employees Excerpts from Letters of Thanks and Patient Surveys Thanking Our Nurses, Physicians and Staff

UNIT 3 NORTH-CENTER FOR CHILDREN’S SURGERY A mother who described herself as “nervous and terrified” wrote: “We had to bring our daughter for major surgery, but the second we walked through the 3rd floor doors we were greeted with a very friendly ‘hello’ from Janice Whitcomb and Liz Fletcher RN. My daughter was happy as pie.” “The care and concern for my daughter was amazing, especially from Teresa Parkes RN and Teresa Robarge RN and the doctors and staff.” More praise goes to Michelle Finnerty RN, Laura Curtis RN, Patience Rempe RN and Child Life Specialist Janice Nellis “for the attentive care and support during this time of anxiety.” UNIT 4B-PSYCHIATRY “The psychiatry nurses were absolutely wonderful—thanks from the bottom of my heart! Jenna Minahan RN “went above and beyond the call of duty.” Barbara Baranella RN was also “very kind and caring.” “The treatment I received on 4B unit was exceptional.” Special thanks to Dr. Amruthur Ramamurphy, Dr. Dennis Bogin, Curtis Laclair RN, Liam Gleesen RN, Janice krzyzak RN, Rhonda Michaels RN, Mary kraft, Dawn Sayre RN, Monica Healey RN, Michele Lamb RN, Rachael Hogan RN, Brian Butler RN, Rev. Terry Culbertson, Len

Bonamassa RN, Colleen McCall HCT, Tiffany Powell, Darcy Beattie RN, Joe Pappini oTR, Raul Garcia Del Castillo, Louise Fenton LCSW, Dr. James Megna, Colleen McCall HCT, Len Bonamassa RN, Dawn Sayre RN, Rebecca Wells RN and Brian Butler RN. UNIT 5A-SURGERY/TRAUMA Comments about the 5A staff include “nurses were awesome. They were friendly, had smiling faces and came whenever I needed help. I couldn’t ask for better.” “Everyone was wonderful, cheerful and helpful—making a very stressful time a lot easier for us. Thank you so much.” Nicole Rogers RN was “caring, and hardworking with a sense of humor. She made your hospital proud!” Heidi Cross PA and Sean Campanie RN “were great!” Caitlin Alvin RN gave me “excellent care and was very professional.” Stephen Cerminaro RN “was professional, kept me informed and made me feel comfortable. 5A is lucky to have him.” A patient praised Cerminaro and Darlene Scott HCT saying they “were the best nurses I have ever had.” Another thanked Scott for “treating me like a person and friend” and for “going above and beyond to make my stay as nice as possible.” “She’s a very kind, understanding and dedicated worker,” said another. “I thank you

for everything,” summed another satisfied patient. Also commended for excellence were Nicole Rodgers RN and Igor Melnichuk RN. Rodgers was “extremely nice, helpful, thoughtful and caring.” Melnichuk was praised along with elizabeth Haddock RN, elizabeth Young RN, Michael Donnelly RN, kaitlin Corona RN, Julia Zuranski RN, Sean Campaine RN, emily Brooks RN, and katie Cardinal RN for “making my long stay more bearable. They all have excellent communication and nursing skills.” Another patient said Melnichuk along with kathleen Hudson RN “always put a smile on your face.” And speaking of smiles, Marcia Hill HCT always has one on her face and “has a great deal of compassion and shows support for her patients.” Sarah Luckette RN shows “what true compassion is all about. I’m proud to be in the same field as she is.” Denise Haley RN is “a very kind, supportive and down-toearth person who takes pride in her job.” kaitlin Corona RN is “a kind and considerate listener,” Ryan Stanek RN is “a great guy,” and kerri Schultz RN “a really great gal.” To Cheri Williams RN: “You’re a kind hearted, sweet, professional and a one-of-a-kind nurse. You go out of your way to make sure every patient is doing well and every need is met.” Alicia Antoine HCT, Don Sadeckas HCT, Shana Horton

Patients and Families Praise our extraordinary employees HCT, Tara Abare HCT, Andre Thomas HCT and Rita Frisina HCT were “all very accommodating to my needs, helpful, and polite.” Letter from a patient: “You all have been good to me… you have tried to keep my spirits up when I’m feeling down. All of you hustle around like a swarm of busy bees, but there has never been a time when you have been too busy for me. You make me feel special and you all sincerely care. I want to thank each and everyone for not letting me get lonely.” kerri Schultz RN was commended by a patient for being “awesome,” who added: “I want to thank her for being so sweet, nice, friendly and funny.” Schultz was also identified along with Caitlin Alvin RN, Lisa Isabell RN, Joni RN, Sarah Luckette RN and Shannan Morrissey RN, for being part of “a great staff—friendly, professional and caring.” Another noted Morrissey as “an amazing nurse… Her compassion is true, her love for her job as well as the patients is so obvious. Her warmth, compassion plus overall knowledge are far above most others and I’m so very thankful to have her as my nurse.” Another note of praise came for Schultz and Luckette and also included kristen Stopyra RN saying they are “very special and a testament to the nursing field. Their kindness, approachability, sense of humor and genuine concern is beyond reproach. I tip my hat to you ladies and pray I’m never in a hospital again, but if I am, let these ladies be the ones to take care of me.” Commending kate Larabee, a patient said she “was fantastic.” “She made me feel so special.” Another patient praised Leah Marinelli RN: “She was always was a step ahead of me, anticipating

my needs—a very professional and pleasant RN; an asset to University Hospital.” Another patient praised Jackie Munro HCT, and Nicole McCracken RN for their care. “They made sure I had everything I needed to be comfortable.” More comments rolled in for Nicole Rodger RN, saying: “she went above and beyond. She was the best nurse we had.” Another said Liz Young RN “made sure my needs as a patient were met to the fullest. You rock!”

They went above and beyond. They told me they had something to show me. They took my husband and I to a different room, which had homemade decorations hanging all over the walls. They made a table and put a sheet over it, which looked like a linen tablecloth. They had flowers on the windowsill and rose petals on the table. They went to the cafeteria and picked up our dinners and had them on the table waiting for us. We had our Thanksgiving dinner in our own private room.”

UNIT 5B-SURGERY/TRANSPLANT

UNIT 6A-GENERAL MEDICINE

Magda Pociecha RN was “very responsive.” kari Blake RN and Debbie Nanna RN “were awesome!” Mike Donnelly RN was “very attentive and extremely comforting during my stay.” Meghan Cimino RN is “a very smart, kind and friendly person who can make anyone feel better simply by being in the room. She glows, is wonderful and just her smile alone was comforting during my stay.” Letter from a patient: “Thanks to the staff of 5B for an amazing Thanksgiving: Jillian Russo RN, Caley Michalski RN, Tara Mooney RN, Christopher Morris RN, Deborah Nanna RN, Amanda Pryor RN, Jessica Whelen Copeland RN, Jonathan Christian HCT. Nicole kirkland HCT, Shannon Stoner HCT, Stella Weber NSC.

The staff on Unit 6A-General Medicine received many notes praising their care: “You are an exceptional group of people. You helped make my stay here a very pleasant one. Your fast and professional care was exceptional and I have appreciated your similes and readiness to care for my needs.” “I enjoyed my stay as much as one can enjoy a hospital visit. Laughter is truly the best medicine…you all know this and convey it with patients.” “Everyone was excellent: doctors, nurses, cleaning staff, pharmacists. This is by far the best hospital where I have been a patient.” “How can you improve on excellent? Beginning with the eR, everyone was wonderful to me. On 6A the nurses’ aides, nurses and doctors treated me in a quick and competent manner. Alice Carrington RN waited with me when I went for tests. I was glad, as I was scared to death. I feel very lucky that we chose this hospital.” “Thank you all for being so sweet, kind and helpful.” Joanne McCormick RN, Casey Schenk RN, Alice Carrington RN, Bridget Seamans RN and emily Glisson RN

Patients and Families Praise our extraordinary employees “made me as comfortable as possible, explained everything thoroughly and helped me in every way, making my stay here memorable and successful.” Carrington was also thanked for “her help in comforting me.” Another patient appreciated Seamans “for the great job you are doing.” “My stay felt like I was at home” thanks to the nursing staff on 6A. “You were always professional and courteous. Special recognition to Jake Mackessy (RN in 8F Cardiopulmonary ICU), Casey Schenk RN, kat Valanecka CT and Staci Toia RN.” Jessica Hills RN was described as “phenomenal” and Christina Bellnier RN for “always being there when I needed help. After seeing what these nurses do, I have the highest respect for them.” Another patient said Bellnier “is a very wholesome and a very compassionate nurse.” “I felt our connection as patient and nurse. She is “thoroughly professional and on top of her game in every way.” Another patient added, “She is caring, helpful and has the knack to put you at ease.” Victoria Sahm RN “is not only an excellent RN, she made me feel that we were like family and my recovery was a lot faster as a result.” “Thank you for your concern when I was not assigned to your care,” commented another patient. Another patient complimented Sahm saying she “deserves a big round of applause.” eric Santell RN was acknowledged for “taking the time to get me a meal after my test was done making me feel at home.” “Thanks to Howa Thabet RN, Beth Michalko RN, katie Prosser RN, and Alice Carrington RN for being such highly trained staff members who are caring and considerate.” Michalko was also

acknowledged for “meeting the needs of the patient through persistent communication and follow up paired with a little creative thinking outside the box” and was commended along with Christina Bellnier and Jenna Spink HCT on 7A-Orthopedics for “attending my needs and never let me go long without checking to see if I needed anything.” “Thanks to Ihsane Guesmia RN (6B-Medicine / Telemetry), and Jessica Hills RN who were specifically mentioned by two patients “for their efforts to contribute to my recovery.” Along with emily Glisson RN, they were complimented for being “very attentive to our needs—they actually tried to speak Spanish to my mom.” evelyn king RN and Anne Torpy RN in 6B-Medicine/Telemetry “are Informative, pleasant, energetic and helpful.” King was also acknowledged with erin kennedy HCT for being “terrific, always kind and cheerful” and for “checking on me and making sure I had what I needed.” “You all were great and are like family to me.” “They helped make my stay very comfortable.” A patient commented, “You’re a special person kate Ulanecka HCT. I appreciate all the things you did and the way you’ve treated me.” Another added thanks “for being so helpful and nice.” Another patient noted that Ulanecka, Sara Urquhart RN and kristi Costello RN “provided excellence care.” “6A team is such a team.” Jessica Hills RN, Peter Weeks, Adam Tourot RN on 6M-Medicine/ Telemetry, Adrienne Cean RN and erin kennedy HCT “all do their job in a professional manner and with a great attitude. I was frightened by my condition, but this team made me feel so much better. I now feel hopeful about my recovery and I’m

a better person for having met these great givers of health and recovery.” Peter Weeks was commended for “doing a great job, getting what we need and for consideration of others.” Thank you to Shawanda WhiteBest RN for “all of your kindness in taking care of me during the night.” White was also noted along with “wonderful ladies” Amy Lawless RN in Emergency Services, Catina McFarlane RN, kim Johnson RN at the Joslin Diabetes Center and katie Prosser RN who were “very attentive to my needs. Hospitals scared me in the past. The three days that I was here have left me with many positive memories and a good experience.” McFarlane was also noted for being “very concerned, considerate and caring about how I was feeling.” “I was extremely nervous the day I went for surgery. My nurse Camille earsley RN knew exactly what to say and do. She had all the answers.” Thanks to Nina Freeman “you help made my stay so much easier. “kristi Costello RN was “very helpful, considerate, clear and patient in helping us.” Amy Dederich RN “goes above and beyond the duty of a nurse—she was friendly and caring.” “Thanks to katelyn klievoneit RN for your gentleness with my exceptional and thorough wound care. Great personality mixed with compassion equals a straight A+ nurse.” Another patient echoed these character traits and also thanked her “for her compassion.” klievoneit was also praised along with Dr. Victoria Cooper in Emergency Medicine, and emily Glisson RN for being “very helpful, compassionate and caring. Glisson’s comments include “does everything quietly and quickly, sometimes even before you know you are going to need it.” “The nurses on 6A enjoy each other and

Patients and Families Praise our extraordinary employees spread that joy among the sick.” “After being on the nursing profession myself for more than 20 years, Gabby kotapka RN has the style as a person and as a nurse that I strived to achieve myself. She’s not only positive and friendly but answers questions.” Another patient added that she “is considerate and always has a smile.” Jessica Hills RN was “attentive, caring and gathered any information I needed” She is “a hardworking, kind-hearted team player. She does a superb job.” “Not only is Irina Litvinenko RN friendly and helpful, she uses her ability to find information for any problem you have.” Joanne McCormick RN was “professional, caring, compassionate, understanding and with a sense of humor. Joanne took the time to explain all my meds to me. This nurse made my stay at this hospital very comfortable.” Another added: she was “very attentive to my needs, very patient and confident in her care.” More thanks came for “doing a real good job taking care of everyone so that they get what they need.” Special recognition goes to Lyndsay Medeiros RN for “your kindness, knowledge and exceptional wound care you gave to me” and for being “personable and professional. Thank you for making my stay comfortable.” kate Prosser RN “was very cheerful and passionate about her job.” She made me feel very comfortable. I am very thankful for the attention she gave my mother and for the comfort she gave me when I stayed with her.” “Katie is always with a smile and a positive thought,” commented another patient. Prosser along with Allen Hough HCT, Staci Toia RN and Adam Tourot RN on 6BMedicine / Telemetry “had great

bedside manners. They were on point, on time with everything and they took care of all my problems. They explained everything to me before they did it and they were just overall very passionate and caring.” Howa Thabet RN received praise “for her care and understanding with my husband. She went out of her way to answer any questions that we may have had.” UNIT 6B MEDICINE/TELEMETRY Thanks came to Anne Torpy RN for the “motivation and ‘you can do it’ attitude,” and “she is always friendly, helpful and willing to assist you in anything. She has made my stay here very pleasant.” “The guys” on 6B Medicine/Telemetry—eric Santell RN, Adam Tourot RN and Allen Hough HCT were thanked for “the little extra they did when they didn’t have to.” “I am so amazed and grateful for the caring and compassionate care that I have received.” Hough was also noted as “going above and beyond for me. He has been friendly, caring and humorous.” Alan Hough HCT was also praised for “providing excellent care and with going above and beyond for patients.

Zelenyak RN. “My nurse Tonya Ippoliti RN was without a doubt the best, kindest and caring nurse I have ever experienced.” “Even in such a difficult time the care received on 6H Medical ICU was outstanding, especially by Bethany Sullivan RN and ken Bakker RN.” UNIT 6I-SURGICAL INTENSIVE CARE UNIT elizabeth Dahlin RN “did a very good job working with my mother and explaining things in a way I could understand. She politely answered every question that I asked in a professional manner. Before she did anything to my mother, she would explain herself first. She has a very positive attitude, takes her job seriously and shows a lot of initiative.” Intensive care nurse Tina Shattuck RN, was “friendly kind, and respectful. I would not have made it without her help.” UNIT 6I-SURGICAL ICU/10GMEDICINE Steve Cerminaro RN, 6I Surgical ICU and karen Laufer RN, 10GMedicine “were very helpful, understanding, polite and kind. They extended an extra hand when needed—that’s teamwork.”

UNIT 6E-BURN UNIT

UNIT 7A-ORTHOPEDICS

A patient’s father praised the Burn Unit staff stating, “that everyone was empathetic and caring. [We] could not have asked from a better experience.”

Thanks and admiration to the dedicated 7A-Orthopedics staff— ”The nurses, caseworkers, physical therapists and housekeepers were very good, but the best care we received was from the catering associates who came around to get meal requests. They even helped a 58-year-old woman with Parkinson’s-like tremors get a tray so she could eat with her daughter in comfort.” Praise for “all doctors and nurses who have been very nice, helpful, professional and funny. You guys are

UNIT 6H-MEDICAL ICU & EMERGENCY SERVICES “The Medical ICU nurses “were excellent and went out of their way to get information.” Nurses on 6H and in ED were amazing: Sherria Sparks RN, Sarah otis RN, Jackie Roe RN, Lynette Pendell RN, Angie Brown RN and Joe

Patients and Families Praise our extraordinary employees great!” “This staff did a great job and made me feel wonderful... thank you so much.” Tatyana Redko RN, Dawn Sabin HCT and Tom Minnoe RN “were exceptional and very nice to me.” Michele Brown RN and Rita Burton, LPN are “outstanding nurses.” “Ben Whitt HCT got me a cup of herbal tea from Tim Horton’s in the middle of the night the night after my surgery when I couldn’t sleep and was miserable. Beverly Hunter HCT was equally wonderful. They were the “best part of my stay.” A patient thanked Wendi Burke RN, Tom Minnoe RN, Gracie Franklin HCT, Max Palmitese HCT, Beverly Hunter HCT and Paul knoop RN for “being wonderful.” Jenna Spink HCT and Dr. Housam Hegazy “are both courteous and professional and made my stay feel like I was at home rather than in a strange place.” UNIT 7U-SECURE UNIT Thanks to the staff of 7U including Magen Buczek HCT, Arlene Zacholl RN for “always make my stay here pleasant.” Buczek was also recognized along and Alex Racines RN for “attending to me and seeking the information I needed. They showed integrity and respect and made my stay here as comfortable as possible.” Racines and Buczek were also acknowledged for “taking care of me beyond their duties and treating me with respect along with kate McQuiggan RN, karen Muldowney RN, and “who were commended for being “very attentive performing their duties in a professional manner.” UNIT 8E-CORONARY ICU

Vilma Lopez, Shannon Strong RN, and Liz Hertig RN were great nurses. They all went above their duty for me.” Thanks to Richard Van orden RN, Jamie Waterstripe RN, elena Price RN, Brenda Langdon RN, Juanita Hicks HCT,

Vilma Lopez RN and Heidi Henderson for the wonderful care. “Your nurses are a God send. Without them to explain we would have been lost. Thanks to Meade Piercey RN, Alicia Taylor RN, Patricia Richardson RN and Richard Van orden RN. In addition, Juanita Hicks HCT and Danita Freeman HCT were also “pleasant and caring, making day to day life a bit easier.” UNIT 8F-CARDIOPULMONARY ICU Our father received wonderful care from 8F nurses, respiratory therapist and physicians. There were a few challenging days and nights, pre and post surgery during which it seemed as though someone was attending to his needs, minute by minute. Even the most subtle change or sign of restlessness was addressed. We know there are many people behind the scenes, attending to the patient and families, from the ever-sweet receptionist, charge nurses, infectious diseases physicians, respiratory therapists, physician’s assistants and attending physicians. To all of them, we express our appreciation for the wonderful care they gave not only to our father, but also to the family. They addressed our concerns and questions, providing explanations of the medical decisions and kept us fully informed of his condition every day. We would like to extend our gratitude to the following for their outstanding expertise, compassionate care and wonderful service: Dawn Bigtree RN, Nicole Quilty RN, Amanda Tidd RN, kristen Iglesias RN, Abby Cummings RN, Josh Bartholomew RN and Respiratory Therapist Joe Matuszak RRT. Dawn Bigtree RN, kristin Graham RN, Sarah Coyne RN were “very knowledgeable, courteous and caring.” No matter what Jake

Mackessy RN was doing, “all you had to do is ask a question and he would find the answer for you. He is always helpful, friendly, polite and caring.” UNIT 8G-MEDICINE/CARDIO Laura Wynne RN, kate Peters RN and Cassie Skeele RN, “were outstanding.” Carmen kazinski RN, Michelle Abernethy RN and Tiffani Wood RN “were the best.” kazinski along with Lebi Darling RN were noted “outstanding” while Wynne RN was also described as “amazing.” Night nurse Abernethy was praised as being “dedicated” along with David Snyder RN who was complimented again as “friendly, concerned, informative and seemed to honestly care about me as a patient.” Stacie Livingston RN, Laurie Indick RN, eryn ossont RN and Jim Reid RN were “very warm, caring and comfortable—they unquestionably aided in my health recovery.” Special thanks to Sheree Dobson HCT, elaine Lawrence HCT, Josephine Church RN, Christine Lesher RN and Lebi Darling RN for “the excellent care, compassionate encouragement, clinical skills and professionalism.” David Snyder RN provided “exceptional care, his compassion and concern went above and beyond his normal duties.” UNIT 9E- NEURO STEP-DOWN “The staff on 9e-Neuro Step-Down was wonderful, service was great and the accommodations are better.” “Best nursing staff I have ever dealt with.” Hannah Mulry RN was “helpful, caring and worked hard. I would consider her a model for all RN’s.” Another patient praised Mulry RN “because she took the time to help me understand my meds and procedure.” A patient “could not have asked for a better nurse” when Linda

Patients and Families Praise our extraordinary employees Green RN came on duty. “She got me what I needed and helped me relax during an emotional meltdown.” Latonya Moore RN “is the most caring and professional nurse I have ever met.” Travis Debois RN “really inspired me to get up on my own. Another patient complimented Debois for being “professional and extremely smart. I felt like ‘all would be well’ when he was there. She also said that her 23-year-old son was able to “witness what a great example of a male nurse he is, as he is going to school for nursing himself.” Bill Burnett RN is “absolutely phenomenal” ands “an asset to the hospital.” NURSING-9F-NEUROSCIENCE ICU Linda Aue RN and the staff on 9F “could not have done better if they took care of me at my own home!” “Awesome nurses—Josh onyan RN, Jessica Collver RN and Nicole Staring RN.” UNIT 9G-NEUROSCIENCE MED SURG Gratitude was expressed “for the quality of care provided by all members of the 9G staff. They “acted in a professional and compassionate way, doing their jobs with enthusiasm. I was frightened and their compassion and understanding helped me more than I can say.” Mentioned were emily Russell NP, Amy Dalton RN, Amy Luchsinger RN, Misty Files HCT, Michelle Vallelunga RN, kevin Slater HCT, Brandon Crandall HCT and karen MacNaught RN. kyle Choquette RN, Ashley Brown RN and kelley Serens RN went “above and beyond with care.” Another patient said Brown “was the BEST NURSE I’VE EVER HAD IN MY LIFE.” She was knowledgeable, kept the patient

informed and always addressed her concerns with doctors. Norman Paul HCT is “a walking champion—he is warm, friendly and encouraging.” Christina Way RN “treated me like a friend.” UNIT 10EHEMATOLOGY/ONCOLOGY Letter from a patient: “Dear Dr. Jonathan Wright: You are a miracle worker. You had hope when no one else did and I thank you for that. Thanks to the Administration for having the sense to hire nurses aides like Ashlee Chretien HCT (you are lucky to have her) and the others on 10e who made me feel better every time they came into the room. I absolutely love all of the 10e care team. They are never going to see me again because I am on Miracle Number 4. Upstate University Hospital deserves to be proud of each and every member of the staff, from food service to the aides and housekeepers, not to mention the nurses. I thank you all.” NURSING-11E-PEDIATRICS “We were so happy with the way Heather Winday RN and Andy Butchko RN cared for our son.” Butchko was praised along with Chuck Norris RN for being “upbeat and making us feel very comfortable. You can tell that Maura Gorman RN, Jarod Gabello RN and Heidi Turner RN “love their job. “Nancy Nellenback RN “used humor for healing. She’s so kind, funny and caring.” Shari Grudier LPN “made us feel like family.” Tammy Wojnas RN was” one of the best nurses I’ve ever had.” “I was grateful for the excellent care my daughter received from Brenda Brooks RN and Christine Swenson RN.”

UNIT 11G-PEDIATRICS/HEMATOLOGY/ONCOLOGY Letters from patients: “To Dr. karol kerr and all the staff of 11G: It is hard to find words to express our gratitude for all that you have done for us. You have informed us, taught us, supported us, hugged us, laughed with us, and shown us your love and compassion. You will never be forgotten. You may say you were “just” doing your job, but this is so much more than that. We are not looking forward to what is in front of us, but we are comforted in the fact that we will be doing some of it back here. Thank you is all that I can say; I don’t feel that is enough but know that you will be in our hearts and prayers forever. Till we meet again.”–Sent by Matthew and his family “The nurses and staff on 11G were “amazing and made our stay very pleasant. I couldn’t have asked for anything more.” Becca Cuttita RN always came to my child’s room to check on her, play with her and spend a great amount of time with her—coloring pictures and making a potholder for her to take home. My daughter said she was with her new BFF (best friend forever). Shawn Carey HCT took the time to get my child to eat—it was such a task that without him she might have gone a whole two weeks without eating. All the nurses are great—they treat us like royalty! “ We adore Brooke Fraser RN, Brian Langdon RN, Sarah Noble RN, Andrea Clarry RN and Aubrey Lobdell RN.” Hats off to Amber Wood RN, Andrea Clarry RN, Amanda Bane RN, Diana Loveland RN, krissy Bennett RN, Brian Langdon RN, Yvonne Dolce RN and Rochelle Robinson RN. “You have been warm, caring, professional and genuine.”

Patients and Families Praise our extraordinary employees UNIT 12E-PEDIATRICS

kerrigan Criss RN made “such a great impact on our son. He gained a lot of trust in her the first night.” Another patient said this about Criss: “Our daughter fell in love with her! She had “the best bedside manner I’ve EVER experienced. She amazed us with her thoughtfulness and kindness. She deserves the ‘Best Nurse Ever’ award!” Another patient said, “Our nurses, kerrigan Criss RN, Mandi Dixon RN and Mark Watson RN were excellent. Mark Watson even juggled for my daughter! She gave a big smile, which I hadn’t seen in a few days. She started to cry as we were getting ready to leave. When I asked why, she said she was going to miss Mark and everyone who worked here. That pretty much says it all! Watson was also commended by another patient along with Lisa Winkler RN for being “wonderful and caring nurses” and “going out of their way to help.” Winkler was also praised with Roxanne krause RN and Cecelia Ray RN because they “made us feel welcome, warm— they cared as much as we did about our son.” Tanya Carbonaro RN cared for my son and “made us comfortable.” Amazing nurses in the PICU! “A special A+++ to kassie McGrath RN, Jennifer Toothhaker RN, Teresa Henwood RN, katie Tornabene RN, Annamaria Marullo RN and Jamie kapilla RN!” “Alisa Hoff RN and Roxanne krause RN are absolutely the best.” They treated my son “like he was the only kid there.” “Dori Brier RN and Jenny Collins RN took good care of my child even though I was there.” “Outstanding service” was given by Molly Napier RN, Mary Corrice RN and Jennifer Casler RRT in respiratory therapy. Hilary Ship RN, Carrie Williams RN and Jessie

Howard RN “were great!” Carrie Burian RN was very kind, efficient. She showed that she really cared “by going above and beyond.” kateri Allard RN was “our favorite nurse by far. She is caring, understanding and patient.”

Mulvey, Garba and elovaris, saying, “I left here better than when I came in.” “I really enjoyed my “overnight stay,” said another patient praising this staff while also including special praise for Paola Bartley RN and eric Heisey RN.

UNIT 12F-PEDIATRIC ICU

BREAST CARE CENTER

“We could not have been happier to have had the wonderful care our daughter received during such a stressful time. Special thanks to Dawn Akkoul RN, Natalie Le Febvre RN and Annamaria Marullo RN for their phenomenal care.” “So many cared, but Sharon Luke RN impressed me as “very knowledgeable, going above and beyond.” “The nurses all went above and beyond to help my daughter and me. Special thanks to kara Donato RN, Becky Mezger RN, Chris Myers RN, Jamie McRae RN, and Bridgett Langstaff RN.” kerryanna kershner RN gave my son 100% by “reading his moods and acting accordingly.” She made family and friends feel welcome. Her “cheerful attitude gave us all a much needed lift to our days spent there.”

Christine Brubaker RN and Dr. Richard Wells are “true, caring professionals. They made me feel very comfortable and reassured.” “Lisa Cico NP always takes the time to talk to me. She genuinely cares about my health and well-being.” “Dr. kara kort was an exceptional surgeon and took time with me when I needed answers. She went far beyond what she had to, to make me feel less anxious. I recommend her every opportunity I have.”

AMBULATORY MEDICINE Jackie Brusa RN was described “cheerful and caring.” She lent a gentle touch to a patient in the waiting room who was having trouble. “It made all of us in the waiting feel good that she was so kind to help the patient feel comforted.” AP1/ODS “Thanks to the Preoperative staff for the good care that I received. Your kindness and caring words made lessened my level of tension. Grace Garba RN, Lois Mulvey RN and Vicki elovaris LPN had great bedside manners. Another patient complimented the bedside manners of olivia Robbins HCT along with

CHILD LIFE kara Judd-Litera “is an amazing asset to the Golisano Children’s Hospital.” CONTINUUM OF CARE Continuum of care worker kim Garver LCSW was “a valuable asset to our family—she was kind, considerate, and got us the resources we needed with parking, the Ronald McDonald House and Sarah House.” Social worker Louise Fenton, LCSW “was the greatest. She went out of her way to help me.” DENTAL Dr. Patrick Madden, Dr. Steven Stacey and the hygienist that assisted on my visit “are all very valuable assets to your practice. I hope they will remain for a very long time.” EMERGENCY MEDICINE “Dr. Richard Cantor has the best bedside manner for children. Enough cannot be said how this horrible experience was made

Patients and Families Praise our extraordinary employees easier by the staff in Emergency Services.” Another patient who “loved the Golisano Children’s Hospital ER” also said, “Dr. Richard Cantor is awesome!!” “Dr. Jennifer Mackey made the entire scary experience worth our visit.” Highly professional and respectful, she showed “compassion, consideration and excellent care” to the patient and parents. Dr. Lisa keough was “friendly, informative, professional and highly responsive to questions and concerns.” Although several serious pediatric emergencies came in on a very busy night, “while we were there Dr. eileen Cameron gave us very focused and compassionate attention.” Dr. Syed Ahmad “truly cares” and “is passionate about his work.” He was “patient and took the time to answer questions.” Dr. Max Berube “was class A!! I would recommend your facility to family and friends.” Dr. Landon Jones “was excellent with not only the care he took with my son but the manner in which he interacted.” He talked about concerns and treatments “at a level we could each understand.” Dr. Nicholas Nacca was “so compassionate and took of my daughter like she was his daughter. He will be an amazing doctor anyone will be lucky to have him care for them!” I felt grateful for the care I received in the minor treatment area. Dr. William Paolo was respectful, kind and knowledgeable. Monica Babiak RT in X-ray was gentle and genuine. It was apparent that she enjoyed her job. EMERGENCY SERVICES A patient on 9G recognized kelly Serens RN for “her all around excellent care and support.” She “took the time to listen to me.” kelly Smith RN, keri Silvis RN

and Tammy Aiken RN were “excellent and attentive.” “They managed to keep me calm.” Abraham Masara RN was “friendly” and “truly interested in my injury.” Lisa Grecco RN was “very courteous and when the diagnosis was negative. She made me feel comforted and relieved. This is my choice of hospital with staff members like Lisa.” Sarah Jewett RN was “fantastic, awesome demeanor and knows her job. Best nurse I’ve ever had.” Susan Rainbow RN was “very cheerful, optimistic, knowledgeable and comforting yet very calm, organized and in charge!” Tina eberhand RN was “very caring. She was there WAY past the time her shift ended but still took the time to explain things. Jennifer Brandstetter RN “was amazing and provided excellent care.” Ruby Fowler RN was “very, professional and courteous. She made my stay almost enjoyable.” Shawn Toole HCT and Danielle Spillane RN were “extremely prompt, kind, personable and allaround fantastic! Joseph Zelenyak RN was “wonderful, helpful, kind and considerate.” kimberly Farrell RN is “a true asset to your ED.” EMERGENCY SERVICESPEDIATRIC When my daughter was admitted, Amy Lawless RN advised the doctor of my daughter’s need to get the pain under control and keep her comfort level up. The patient’s parent praised Lawless’ “attention to the increase of pain and in-depth questioning” crediting this “greatly to my daughter’s recovery.” EMERGENCY SERVICES & UNIT 8E-CORONARY CARE UNIT “We should all be proud of the spectacular care in the eD and 8e

by all the doctors and nurses. Thank you to Dr. Nicholas Nacca. Despite how busy the ED was, Dr. Nacca still focused with all his knowledge. When he came to see my wife, within five minutes he was able to determine a diagnosis that hadn’t been figured out in two years.” EMERGENCY SERVICES & UNIT 9F-NEUROSCIENCE ICU “I can’t say enough about the service received at University Hospital beginning with our first encounter with security, nurses and doctors in the ED” to the Neuroscience ICU staff. “Everyone was exceptional, professional, respectful and thoughtful in and their expedient care. ENT Dr. Robert kellman “is in a class by himself. I feel lucky to be his patient!” Dr. Anthony Mortelliti “took care, great concern and delicacy with our son in surgery. I am grateful that you have such experienced doctors and staff.” “Dr. Jack Hsu is the best! My family loves him also. He is very kind, has good beside manners and always has a smile.” Dr. Sherard Tatum “is the greatest physician on staff, not just for his skills, but for his kindness and respect. He is a true professional. Upstate is truly lucky to have him, almost as lucky as I was to have him as my physician.” ENVIRONMENTAL SERVICES The cleaning crew was “top notch” especially Mike Davis “who took pride in his work and did an excellent job.” Bernadine Hayes went “above the call of duty.” A patient complimented Tim Henne for being “very nice and polite “ while cleaning their son’s room because

Patients and Families Praise our extraordinary employees “ he took a minute to talk to us.” emic Smith “always had a smile on his face and made my stay easier.” GAMMA KNIFE Barbara Mcevers RN “was a joy! She made my family comfortable and kept us informed.” Gail Cali RN “was excellent in pre-op class.” Another patient acknowledged Caliand Colleen Regan RN who “took very good care of me and made me feel at ease, during a trying time.” Annette Williams “was a pleasure to speak with while scheduling the appointments.” GENERAL SURGERY, 6A-MEDICINE, 6H-MEDICAL ICU, 6I-SURGICAL ICU, 6E-BURN UNIT, CASE MANAGEMENT AND SOCIAL WORK A patient thanked Dr. Charles Lutz, Scott Jessie RN, Jolene keyes RN, Abbie Sperato RN, Heather McCampbell RN, Tracey Mckee RN, Ashley Labarge RN, ken Bakker RN, Nicole D’Agostino RN, Ann Galloway RN, Adam Tourot RN, Barb Alteri LCSW and Lisa Crawford RN for the exceptional care given to her son. “Dr. Lutz gave our son a chance when there was no hope left. He was very therapeutic and kind to our family. The SICU nurses were so on top of our son’s care and the burn unit nurses were also “excellent. Truly if it weren’t for you all our son wouldn’t be here. Upstate is the best.” JOSLIN CENTER kathleen Bratt NP is very compassionate, knowledgeable and efficient —we love her! kassie McCrat RN and Tanya Schroeter RN treated our daughter “like one of their own children.” Currina Stoner RN, kerryanna kershner RN and kara Judd-Litera of Child Life Services “went above and beyond to make my daughter feel better about her stay.”

MEDICINE Dr. Glidden is “an exceptional patient caring physician.” He took the time to explain the condition and as a result they left with a thorough understanding of the steps to take to deal with the patients problems. Doctors Jonathan Wright and Steven Duffy “are two of the most polite and caring doctors I have ever met. They make everything easy to understand.” Another patient said that Dr. Wright “is very sensitive to your needs and expresses genuine concern.” It’s agreed—Dr. Robert Carhart is an outstanding professional: “We need to clone him. We love him very much for all his care.” Another patient added that Dr. Carhart “is very attentive, thorough and conveys recommendations with clarity.” Dr. Shahzad Jokhio “is the complete package—he’s knowledgeable with a wonderful personality and bedside manner.” Dr. Debra Buchan “is the best.” She respects and “cares about her patients. She takes the time to make you feel safe. I trust in her care.” “Dr. Sheila Lemke and the entire RoC nursing staff are amazing individuals who treat patients with kindness and exceptional care.” Dr. Home Neupane is a “very caring doctor” who takes his time listening to his patients. Dr. Ajeet Gajra is a “wonderful, caring, and compassionate physician who explains everything in detail.” Dr. Paul Phillips is “the best—he always spends a great deal of time explaining everything and going over my meds.” “I love my care provider—more should be like Dr. Sharlene Nemitz. The nurses and technicians in Medicine were also praised as “caring and compassionate—they all are very good at what they do.” Dr. Stephen knohl

is “a wonderful doctor that listens and answers all my questions.” NEUROLOGY A patient wrote that Dr. Laura Simionescu “is a jewel.” She is known as a “compassionate and thorough diagnostician whose bedside manner is unwavering.” “Dr. Luiz Mejico gave me hope.” He was “uplifting” when delivering a less than positive diagnosis. Dr. Melissa ko is an excellent individual and doctor, the “most personable one that I have ever met. Her care and concern goes above and beyond.” OUTPATIENT SURGERY CENTER Thank you all so much for the excellent care my son received. Everyone cared for both my son and I through his first surgery. I was kept informed through every step along the way. Michelle Dixon at the front desk and nurses Suzanne kozikoski RN and Jackie were great. ONCOLOGY / MEDICINE Laura kilburg NP is “always a phone call away. She goes out of her way to make you believe your are the only patient there.” kathy Romano NP and all the nurses at the RoC and Bone Marrow Transplant Unit “were caring, knowledgeable and willing to answer any questions.” Rich Williams RN was “considerate, caring and an outstanding person.” OPHTHALMOLOGY A patient thanked Dr. Abhishek Nemani, Dr. Adam Miller, and the nurses and staff for “providing me with excellent care.” “I could not be more comfortable with Dr. Anthony Andrews. I trust him 100% with health care opinions and procedures.”

Patients and Families Praise our extraordinary employees PEDIATRICS Dr. Ran Anbar’s “approach to medicine is truly helpful. It’s refreshing to see a doctor treat his patients this way.” Dr. Irene Sills “was great! I am always impressed with her concern for my son, and her knowledge of his conditions.” Dr. Robert Hingre is “always excellent with my daughter. He explains everything in a way everyone understands.” Dr. Scott Schurman “is wonderful.” He explains your child’s illness, what steps are next for treatment recovery. Dr. Zafer Soultan “always makes an effort to include my six year old in the conversation even though she’s shy side and barely responds.” This helps with her care. “Dr. Rajoo Thapa was exceptional! Great job explaining and keeping the parents calm.” Dr. katharine Chang is “exceptionally friendly and approachable. She takes the time to discuss all issues and answer any questions, making it an enjoyable experience.” Dr. Robert Cavanaugh and Mary Lou Lake RN are “exceptional. Every single visit they made my son feel as if ‘he mattered’. “I can’t put into words how much Dr. Scott Shurman and Abby Suzie have helped my family.” Dr. Asalim Thabet was awesome— ”she had a fantastic bed side manner and was able to connect with my teenager, making her feel comfortable. This doctor is the true package.” “Our son is “healthy and doing wonderful because of Dr. kim Mendelson. Thank you so much.” I cannot say enough about Dr. Robert Hingre—he is excellent! He helped me so much with my son’s care. He is so knowledgeable and also very caring. I have been a nurse for 11 years in Acute Care settings, yet he took the time with me as a very scared MOTHER.

There are not enough doctors that are like him. PM&R REHABILITATION THERAPY Letter from patients: “Thanks to the PT department staff for the care that they put into my recovery program. I have graduated to outpatient therapy. If it had not been for the great start with your department, I would not be doing as well as I am today. I also went to Oneida Health Care for daily exercises. They “threw me out” last Friday and had me start OP PT on Wednesday. I am not using a walker, have been cleared to drive locally, and if I am not too tired, can get around the house without the cane. When I was admitted to Upstate I was in terrible shape, as you well know. Thanks to all of you and the good Lord, I am making a remarkable recovery, still working hard. Thanks again to everyone who put up with my humor.” “Thanks to Todd Charland PT and kelly Meyers PT for the wonderful care of our daughter. Although we are a five-hourcar-ride away, we could ‘see’ our daughter’s progress over the phone. We could hear her confidence grow after each PT session. Your encouragement, enthusiasm and skilled guidance that lead her through her rehabilitation are truly appreciated.” Letter from a patient: “Thanks to the wonderful people who work in your University Hospital Outpatient PT Office in Manlius. Bette Lou Sgarlata in the front office always seemed glad to see me. She worked diligently to schedule me and always encouraged me with comments on the improvements. Every time I walk up a flight of stairs, get in and out of my bathtub or go for a walk without a

cane, I quietly thank the therapists—Cassie Terpening PT, kelly Meyers PT, Tim Stayer PT, Terry Clark PT and Christine Reiger PT who worked so hard for over a year to help me get better. I felt they truly cared about me. They pushed me to move, heal and have faith that I would get better. They each had their own area of expertise and ideas—that together—made it possible for me to believe that I could beat this injury and walk one my own. Every time I went to that office, no matter which therapist worked with me, I felt that they were totally focused on getting me better. While I appreciate the entire team, I want to take a moment to thank my main therapist Cassie Terpening PT for absolutely going above and beyond the call of duty. While she eventually felt like family to me, she never stopped being the consummate professional therapist. She pushed me when I needed to be pushed; she encouraged me, lifted me up and made me get better. She was caring and addressed my many questions, concerns, physical difficulties and fears. I would not be where I am today if it weren’t for her. Terpening was also acknowledged by another patient along with Sgarlata for making “every aspect of my treatment excellent.” Another patient said receptionist Sgarlata “is so welcoming and extremely helpful. She always greets us each with a smile and goes above and beyond her call of duty. Lisa Zappia oT and kristen overend PT worked “to help me gain the confidence I needed to succeed at home.” Melissa Murphy PT “was exceptional.” Chris Rieger PT has “helped both of my girls more than words can

Patients and Families Praise our extraordinary employees express.” kelly Grier PT and Laurie Typhair PTA truly impressed me.” Terry Davis Clark PT “is amazing.” PSYCHIATRY-ADULT CLINIC Juanita Buckshot and Becky Hogle “are always great and helpful.” Another described Buckshot as “amazingly good, welcoming and warm.” Jean Shook NP is “the best. She has helped me through difficult times.” Terry Bross is “professional and kind.”

was described “a treasure” because she really cares, understands and works hard on your child’s behalf.” kathleen Deters Hayes LCSW is “really good at what she does.” SPIRITUAL CARE Fr. Innocent is an “exceptional chaplain. He spent over an hour and a half talking with me, comforting me and also administered the sacraments. SURGERY

RADIATION ONCOLOGY Letter from a patient: Thank you to Dr. Jeffery Bogart and his wonderful Radiation oncology staff—they were exceptional. The concern and kindness they showed was wonderful. I’ve never met such caring people as the ones in this department. Dr. Seung Shin Hahn treated me like I was their most important patient. The staff did all they could to make me feel as comfortable as possible and because of them, I was able to complete my treatments. I will never be able to say enough good things about them and what they mean to me. RADIATION ONCOLOGY Dr. Anna Shapiro is “a wonderful doctor—I am impressed by her knowledge, concern, personality and friendly smile.” Robin Salvaterra RN “showed compassion, care and thoroughness.” REHABILITATION PSYCHOLOGY “I would not be as well as I am today if not for Paul Trela NP and his staff.” SOCIAL WORK Social worker Louise Fenton LCSW went out of her way to be “the greatest help.” Jessica Scanlon LCSW “was our saving grace.” She

Letter from a patient: “As I continue my recovery, I think back on my “Dream Team” of physicians, nurses, aides and maintenance equipment employees; I realize how fortunate I was. The attention, education and care I received were outstanding—best represented by nurses like Carol Scalzo RN, Sue Dean RN, octavia Gernhardt RN, who displayed the compassion, efficiency, and positive attitude in making me feel comfortable and calm. Many thanks to all members of the team including Dr. Gregory Fink, Brandt Hallock, Adam Jacobsen PA, Archie Mcevers NP, karen Gibbs NP, kate Decker NP, Sue Dean RN, octavia Gernhardt RN, Luiza Bradley RN, Anna kowalik HCT, Renee Russell RN, Nicole Quilty RN, Paul knierman HCT, Josh Bartholomew RN, Mary Houghtaling HCT, Tracy Denny RN and all the IV team, and all the former heart patient volunteers including Joan Scholl, John Henderson, and Marcia Hannet. I felt I had done so well because Dr. Fink, his surgical team, the nurses, and the whole facility did such a fine job, making all the difference in my care. I found Dr. Fink to be very thorough, caring and just a genuinely nice person. I would recommend him to anyone.”

SURGERY CENTER The Surgery Center has an “excellent staff.” Michelle Dixon “was wonderful.” She “settled my granddaughter down” by giving her a little bear and some candy. “My granddaughter asks to go there all the time now.” SURGERY-GENERAL Thank you for referring my husband to surgeon Dr. Barbara Robinson. You won the lottery when you hired her. She has left no stone unturned and regardless of outcome, we could have not asked for more. Her staff has been awesome, feel like we have known them forever. Real “keepers.” “Dr. Dilip kittur is wonderful, I’m very happy that I was referred to him.” Dr. kara kort and Dr. Roberto Izquierdo are “professional, courteous, knowledgeable and treated me as a partner in discussion.” Dr. kort was also praised along with Lisa Cico, NP for being “empathetic, professional and straight forward.” A patient expressed “complete confidence in Dr. Jayne Charlamb” and has recommended the Breast Care Center to her friends. “Dr. Tamer Ahmed and his team— surgeons, anesthesiologist and nurses—were absolutely wonderful, very kind and calm and informative! Couldn’t have asked for anything more. Dr. Mary otoo was very genuine, caring and concerned. She made us very comfortable. TRANSPLANT CENTER Please convey thanks to all at Upstate for their excellent support, care and comfort— trauma team, neuro team, all specialists, nursing and support staff. Tosha Cuadra MoA in the Transplant Center is only one example that sets Upstate’s excel-

Patients and Families Praise our extraordinary employees lence apart. She always provides efficient, effective and professional service in her duties, appearance and pride. She is an excellent communicator and is always the most positive member of the transplant team. We are deeply and sincerely appreciative. “I was very impressed by the care my sister received from every doctor, nurse and counselor.” Special acknowledgement to Dr. Amy Friedman; coordinators ellen Havens RN and Lavell Jones RN, Heidi Burlingame and kathy Bigelow. Another patient said “Lavell Jones RN is wonderful—helpful and courteous.” Pail Czarnecki RN was “funny, honest, sympathetic, encouraging, and energetic.” UNIVERSITY HOSPITAL Letter from patient’s family: Patient Access Services employee Hilda Doughty told about her experience sitting by her husband Raymond’s bedside before he passed away in March. “University Hospital became my home away from home.” Although the memory saddens her, she “will always remember the wonderful nurses, doctors HCTs, dietary, secretaries, and housekeepers.” Her husband Ray was admitted multiple times and intubated nearly 20 times. “Every time we came in, I was always treated with respect and kindness.” If she was “down in the dumps that one smile or rub on the shoulder would always make it easier to cope.” Since he became a “regular” on 8E, housekeeping and dietary got to know him well. When he was having a bad day, “the girl who wrote his menus knew what he liked.” Once when she had to leave, she felt guilt when he had to be intubated again. “The nurse told me not to blame myself. This was comforting to me and I was

able to work knowing he was getting the best care possible.” The ED also managed to keep him alive every time he came in. “I would always brag about the great job the ED did as that is where I work. When they knew Ray was coming in, they were ready and waiting. The nurses took extra good care of me, as a wife and employee. I am starting to tear up as I will always consider the ED and 8E my extended family.” Letter from patient: “I want to express my gratitude for the outstanding clinical care delivered by Upstate staff. From Internal Medicine to oncology to Hospice Care and finally Palliative Care, the medical professionals at Upstate guided us through a “lifecycle” of care in just six days. It is in no small part, thanks to this team that we were able to cope and make sound decisions during difficult times. A special thanks goes to the first interaction we had at Upstate with Dr. elliot Rodriguez in Emergency Medicine. He was professional, helpful and sympathetic to our situation. He worked with my mom to ease her fears and offered great encouragement. Thrown into a situation with more questions than answers, Dr. Peter Cronkright, in Medicine systematically worked through the issues and provided us with thoughtful, intelligent, intuitive answers as he learned them. We leaned heavily on him for guidance, analysis and clear thinking. He was gracious and kind to the entire family and we are incredibly grateful to him. I believe that Dr. Cronkright is one of the most exceptional providers I have encountered—Upstate should be proud to have him on their team. karen Fallat RN coordinated the necessary conversations with the appropriate

individuals or departments and kept the family inside the circle of knowledge with clear, compassionate communication. Dr. Stephen Graziano, in Medicine, walked us through an overwhelming amount of information with clear, steady and calming presence. He patiently talked through the issues, answering honestly with clear and articulate explanations. And finally, Dr. Barb krenzer, Medicine, whose knowledge, trustworthy and empathic ways helped us through this challenging journey.” Letter from patient’s family: “I recently had to take my husband for a medical procedure at Upstate, where he needed wheelchair service. As I pulled into the drop off area, a guard advised me to advance to the dismemberment area. Then I was very cordially greeted by the Ambassador Services personnel. The gentleman proceeded to help my husband, escorting him personally to the department for his procedure. After parking and a friendly shuttle ride back to the entrance, this same ambassador recognized me and personally escorted me to my husband. After the procedure, another ambassador escorted us both to the waiting shuttle and we were loaded and transported back to the garage—the shuttle driver even helped get him settled into our vehicle. All I can say is WOW! And a huge thanks to you for this service.” Letter from volunteer: “Upstate Hospital now with the Children’s Hospital and the new acquisition of Community General is certainly a major health care industry in CNY. As a volunteer at Ronald McDonald House, I see that guests from all over are grateful for our area’s health care services.”

Patients and Families Praise our extraordinary employees VASCULAR ACCESS TEAM “James Frye RN is a gem He’s efficient, funny and reassuring.” Mark Bovard RN was “very friendly and funny. My cheeks hurt from laughing by the time, he left my room.” VOLUNTEER SERVICES Thanks goes to Darlene Carney in the gift shop for her “kindness, professionalism, patience and

caring.” When “my niece was admitted and treated by your team in pediatrics, I didn’t know how to send cheer her way, being several hundred miles away on vacation.” “Not only did she assure me Gabby’s gifts would be sent to her room in a timely manner, Darlene actually chose fantastic items that fit the bill perfectly.”

employees Compliment Their Coworkers

UNIT 7A-ORTHOPEDICS An Upstate employee reported an experience as a patient on 7A Orthopedics. “The nurses, social worker, and physical therapist were exceptional and informative. It was as if I was the only patient there. Whatever I needed, they provided, right down to the blue popsicles I requested every evening. I have tried to learn from this experience and incorporate the kindness and caring into my job.” UNIT 6I -SURGICAL ICU Dana Alberico RN complimented Tracy Dence RN for being “an outstanding mentor and leader for the critical care nurses at University Hospital. She is a consummate team player who consistently uses her knowledge and motivation to improve patient outcomes and help her peers.” Respiratory Therapy’s Molly McCoy praised 6I Surgical ICU. She shared a recent experience at UH from the “other side” of the bed. Loni Illingsworth RN, Jess Bitz RN, Summer Costello RN, Jennifer, Melissa Fox RN. Brian Pratt RN and Danielle Jones RN “were excellent” in caring for her sister who had surgery for breast cancer. They were caring, prompt in responding to the nurse call light, as gentle as they could be in repositioning her and always had a smile on their faces!! “ Thanks to all the staff that cared for my sister. I was totally

comfortable going home at night knowing she was being well cared for. I feel very proud to be a part of this amazing institution.” Dr. Sarah Stuart in the Department of Anesthesiology was impressed with Dianna LoseyNadal RN in 6I-Surgical ICU. “She displayed exemplary professionalism when she brought an acutely ill and unstable patient down to the OR. She knew her patient extremely well and gave an intelligent, well-organized, and thoughtfully relevant history and report. She provided every detail I needed to know before I even asked the questions. Dianna was calm, cheerful and pleasant while handing the patient off and never got side-tracked or irritated despite repeated interruptions from me, OR nursing, or surgical and anesthesia residents. The information she provided made things easier for all of us, and her presence helped lighten the mood. Dianna’s attitude was infectious— her positive energy carried over into the OR. I am grateful to have such excellent colleagues.”

Manager, Spiritual Care—”for the wonderful care you gave to our son/brother Michael Schoeneck during the last days of his life. “We were all able to see the PatientsFirst Philosophy and the Patient and Family Centered Care model at University Hospital come to life. Whether it was finding chairs for 10 family members, or the staff continuously checking in on our family, or for the Family Lounge area—a large enough place for our family to gather, the environment felt comfortable. Michael continuously commented about how compassionate the staff during the 13 days he was at University Hospital. We were all extremely impressed and observed first hand what a difficult job it is work in a healthcare environment. During Michael’s last hours on New Year’s Eve of 2010, our nurse Amanda was remarkable in checking in on us. She had the hard job of telling our family that Michael no longer had a heartbeat. That will be something never forgotten.

UNIT 9E-NEURO STEP-DOWN Letter from an employee: HR/Organizational Training and Development’s Barb Riggall was the spokesperson for the Schoeneck family, thanking 10e and supporting staff—Dietary, environmental Services, Case

employees Compliment Their Coworkers Thank you again for your great teamwork on 10E and the Schoeneck Family will be forever grateful for the care you gave to Michael.” UNIT 9G-NEUROSCIENCE Renee Lone thanked kim Randolph RN, 9G-Neuroscience, for the wonderful opportunity to job shadow her” “She was excellent. I was inspired by what a caring and compassionate nurse she was as well as intelligent and competent.” AMBASSADOR SERVICES Rich Williams RN, RoC recognized Ambassador Larry Ryan, for coming to the rescue when a patient arrived in an “unresponsive” condition. Ryan rushed to assist the ROC staff and ran with them to the ER as the patient needed immediate treatment. He then located the patient’s father and escorted him to the ER. Larry comforted the father long after the staff left. “It was very moving. He was fantastic.”

Unit’s kelly Reed RN for going above and beyond: “I came to the Burn Unit to perform an echo exam on a critically ill patient. Kelly helped me immensely with equipment and putting the patient in the proper position for echo images” even though the time may have been inconvenient for her. CLINICAL CAMPUS Lisa Davis, a secretary with the Clinical Campus expressed her gratefulness for the financial assistance that the Upstate Binghamton Relief Fund provided her and her family. As seen in this photo with Dr. Rajesh Davé, Dean of Clinical Campus, Lisa was the recipient of check that will greatly assist with her household expenses as she recovers from the devastating floods that occurred this past September. (Photo below.)

BURN UNIT Dr. Debanik Chaudhuri in Cardiology recognized the Burn

Dr. William Grant recognized paramedic Jay Scott in Emergency Medicine “for his incredible effort and compassion.” Scott teaches in the Emergency Medicine Simulations Center, the ACLS program and paramedic programs when he is not working for NAVAC on weekends. Just a few examples of his energy during his normal ‘working’ hours: on Monday, he found and assisted a co-worker who had a medical emergency; on Tuesday, he found and assisted a faculty member who had a major head laceration from falling on Harrison Street; on Wednesday, he found and assisted an individual under the influence who was passed out in the EM-STAT parking lot. “Jay exemplifies what Upstate should be all the time; helping people in need whenever and wherever we find them.” ENVIRONMENTAL SERVICES

BREAST CARE CENTER Megan Chase in Human Resources bestowed accolades on Margo Reynolds from the Breast Care Center: “My mother was diagnosed with breast cancer in August. I was put in touch with Margo Reynolds by one of my co-workers. From the beginning Margo was fantastic and her customer service skills were phenomenal. Margo quickly scheduled an appointment for my mother with Dr. kort and ensured that all the details were in order for the appointment. Any questions we had, Margo answered with compassion and a caring attitude. I thank Margo for her great attitude, empathetic ear and dedication to patients.”

EMERGENCY MEDICINE

DUPLICATING AND PRINTING SERVICES Marketing’s Rebecca Janowski praised Ron Mullen, Randy Colella and Jim Sinko from Duplicating for voluntarily coming to work over a weekend for eight to 10 hours each day, to catch up on 40 print jobs, some as large as 5,600 impressions. The backlog had piled up while their color printer was down for nine previous consecutive business days, due to technical issues.

Antoinette Smith in Ambulatory Medicine complimented Environmental Services’ Sue Campanaro-Murphy. Adult Medicine at UHCC has been in the process of purchasing privacy curtains for two exam rooms that have been dedicated for GYN exams. “When I asked Sue if her department happened to have any extra curtains to share, she not only sent over two sets with hooks, and also had them altered to custom fit our rooms. Staff and our patients are very happy!” Andrea Williams RN praised Allen Wright in Environmental Services: “Allen did a wonderful job on our unit. The floors were very clean and he was even cleaning the walls. It was so nice to have a fresh, clean area. Allen cleaned the unit better than I have ever seen—this or ANY unit cleaned by ANY housekeeper! He

employees Compliment Their Coworkers was extremely courteous to staff and patients as well. What a fantastic, professional and hardworking employee!” Peri-Operative Services’ Lisa Mitchell RN complimented Environmental Services’ Terry Frayer for “always being the first person to greet you every morning” with “a smile and a kind word.” “She welcomes people to the hospital with her cheerful attitude.” Also recognized in Environmental Services was Uri Perez for “doing an exemplary job cleaning the Unit, and for being courteous and very timely,” said Cheryl Newman RN in 4B-Psychiatry.

Sayre along with the entire document delivery team for “really” speedy acquisition of ILLIAD resources: “As I often do research work on nights and weekends, it’s great to find full text that the library owns - but understanding the library’s resource constraints, the ILLIAD systems works flawlessly as a ‘next best thing’ in getting full text.”

kimberly Frechette in Patient Relations said kim Forbes in IMT Hospital Information Systems is “outstanding to work with. She is very detailed, responds in a timely fashion and supplies quality reports—not to mention she is very pleasant and friendly.”

IMT - CLINICAL DATA SERVICES

INTERVENTIONAL RADIOLOGY

Emergency Medicine’s Dr. Jennifer Campoli thanked Sofia Hvozda in IMT- Clinical Data Services for “providing prompt service with a smile and if she can’t answer the question, she knows who can!”

HCT

IMT - EDCOM

“Marcia Hill has been an excellent HCT. I cannot give her enough praise for all the great work she does. She is efficient, hardworking, has a great attitude and works really hard to make the patients happy.”

Organizational Training & Development’s Barb Riggall, praised Pamela Youngs-Maher from IMT/EdCom for going above and beyond to help HR/Payroll at a moment’s notice. “As we were preparing a presentation for Community General employees, a question came up related to the ‘voice over’ software that was being used. I contacted Pam for advice and with last minute notice she immediately met to discuss our best options. Pam then immediately trained a Payroll employee on how to use the software. I thank Pam for acting quickly. She really saved the day.” Riggall also recognized IMT/Educational Communications’ eric Porter, for going above and beyond to help a moment’s notice. At very short notice before the presentations at Community General, Eric lent a laptop and also made a trip up to Community General the day before to make sure the laptop and the AV would work effectively. “He was wonderful!”

Surgical Specialties’ karli Nicholas praised Interventional Radiology’s Bob Passafiume. “Bob has been a great help with scheduling procedures! He gets them done as quickly as possible and when I make a mistake, he works with me to correct it. Always polite, he’s very important to the TOP team and IR.

HEALTH SCIENCES LIBRARY The Health Science Library’s Melissa Mcelroy-elve acknowledged Virginia Sidari in Library Services for showing “tremendous flexibility when EdComm was videotaping in the FRC. She maintained great service to customers while she hand-recorded the check out of materials and helped move materials so taping could happen at the same time. She is terrific.” Sidari was also praised by Nancy Prott in the President’s Office for “extending a helping hand to me with a last minute project that I needed completed the following day. The next morning when I came in the job was completed perfectly, boxed up and waiting for me. They saved me hours of work for which I am truly grateful.” Family Medicine Chair Dr. John epling congratulated Dorothy

IMT - HOSPITAL INFORMATION SYSTEMS

NURSING-VASCULAR ACCESS TEAM Anne Snowdon RN recognized Tamara Shelly RN and Vicki Burkleo RN for assisting a newly transferred patient by educating our outpatient staff on how to care for a central line. OPERATING ROOM Becky Cerio from Marketing complimented Joey Michelle Angelina RN, oR: “Joey is the most enthusiastic employee I’ve ever dealt with for special events. As a team captain for the Heart Walk last year, she fielded the largest team and one of the top fundraising teams. She has already sold hundreds of red hearts and is on her way to establishing another winning team this year. For Wear Red Day, she organized over 50 OR staff to purchase red hats to wear that day. She also organized her co-workers to participate in a polar plunge for charity. She is a dynamo and really

employees Compliment Their Coworkers knows how to motivate everyone around her for many very worthy causes! PATIENT RELATIONS kimberley Frechette in Patient Relations recognized co-worker erica Driscoll for a “great job on being prompt, going above and beyond.” She made sure that a patient received her belongings that she left behind while receiving care and treatment here at Upstate. PEDIATRICS Lisa Blystone and Patty Mondore in Pediatrics wrote to say “Sarah Irish is a true Upstate Star.” When Peds staffers called to say that the library in the Children’s Hospital was in disarray she immediately called housekeeping and “put on some gloves, got out her Shout wipes. She dusted, wiped everything down, and even tackled a couple of spots on a chair and on the carpet.” Sarah has been checking the room regularly and has also put in a request for quarterly carpet cleaning. “Thanks for going above and beyond.” PHYSICAL PLANT/HVAC Nancy Burtis from the Health Sciences Library lauded Jesse Brummer from Physical Plant/HVAC. “We have a specialized area of the HSL which houses our historical collections, and is very sensitive to temperature. Whenever we have a problem, Jesse responds very quickly to investigate the problem. He always follows through to the completion of the task, and efficiently informs us of the result of his efforts. We appreciate that Jesse understands the importance of temperature control in this area, and places a great deal of caring and concern in his work.”

PM&R REHABILITATION FRONT DESK STAFF Lori Holmes in PM&R Rehabilitation commended the front desk staff at PM&R Rehabilitation after a woman fell getting into her vehicle. “Tashico Williams obtained assistance from Diana Clark NSC who waited with the patient while Tashico went to alert security and a nurse from the ED, who then assisted the patient. katie Pollock and Diana both checked the patient several times while she was in the ED to ensure she was okay while awaiting treatment.” PRE-ADMISSION TESTING The Center for Children’s Surgery’s Julie Bell RN acknowledged Sue keenan RN from Pre Admission Testing. “Sue is an asset to the Center for Children’s Surgery. She always follows through and works with us to do what’s best for our patients and families.” “I give credit to Gloria Bivens in Pre-Admission Testing for being both an exceptional Upstate employee and job trainer,” said Jennifer Gibbs-Davis. She laid down the foundation for her to piece a detailed job detail together, explaining why every component went together. Performing the job in this fashion “brought an increase in my production level and met my goal of processing all of the Outgoing/Outflow patient charts. Gloria really has a way with teaching others, relaying information and emphasizing while learning while being relaxed. She puts care into the work she does for Upstate and she has brought that out even more in me.” SURGERY CENTER The staff at the Surgery Center recognized one of their own, Susan

Carleo RN “for going above and beyond”: Carleo recently cared for a patient who had a nurse’s aide who provided exceptional care to the patient both here at the surgery center and at home. The patient was very grateful for the aide. “Sue was so impressed with the care that she called the nurse’s aides’ employer to tell them what a great a job he did. In return, this gentleman was recognized and received a raise.” SOCIAL WORK AND SPIRITUAL CARE Veronica Adsit, an NP in cardiothoracic surgery, thanked Dr. Norma Cooney, social worker katherine Milcarek-Burke LMSW and Spiritual Care’s Rev. Virginia Lawson for their compassion and professionalism.” Her finance’s father was a school bus driver who was brought in full arrest and died in the ER. “The entire situation was shocking to all of us. Dr. Cooney, katharine and Reverend handled the situation remarkably well. It was definitely one of my worst nightmares, but you made it so much easier and better.” She wanted to “commend all of them for all they did.” UNIVERSITY CARE FOR VISION CENTER Julie Margrey RN recognized the entire staff at University Care for Vision Center. “Staff are always willing to help us in the ENT Clinic, either obtaining visit notes or scheduling an appointment. They always go out of their way to accommodate us in a professional and timely manner. They are true examples of the Patients First philosophy. Thanks for all you do!

Helping our Neighbors With extraordinary Volunteerism

AIDS WALK/RUN (JUNE)

Team Upstate represents the contributions of all employee and student volunteers — whether they participate in Upstatesponsored events or those in the community. It was formed to promote public awareness of the University’s contributions to

Team Upstate was the largest team at the 19th Annual AIDS Walk/Run. The event raised more than $186,000 for prevention programs and to support basic needs of people living with HIV/AIDS. Led by primary captain Ray Joss, Clinical Pathology (pictured first row kneeling, far right), and captain Edgar Johnson, Office of Diversity and Inclusion (pictured far left, second row) at Beaver Lake Nature Center, Baldwinsville. Almost 40 people represented Team Upstate and included staff from Human Resources, Clinical Pathology, Nursing 8F, Nursing Recruitment, Employee & Student Health, UHCC, Project SEARCH, Biochemistry, Emergency Management, and many of their colleagues, friends, and families (several not pictured). The 19th Annual AIDS Walk/Run marked 30 years since the Center for Disease Control recognized AIDS as a disease. In response to the “30 years is enough” campaign the city, county, and the AIDS Community Resources Center painted the town red to include painting a red stripe down Salina Street in Syracuse. Team Upstate raised over $2,600 for this powerhouse community event for prevention programs and to support basic needs of people living with HIV/AIDS. HIV/AIDS continues to infect 50,000 people every year, and New York State leads the country in the number of diagnosed cases.

the community and to instill pride in our organization. Members have been busy during 2011 with a variety of outreach and volunteer efforts. We believe the spirit of volunteerism adds an important dimension to our workplace culture.

Helping our Neighbors With extraordinary Volunteerism AMAUS FREE CLINIC/CATHEDRAL EMERGENCY SERVICES (YEAR-ROUND) Upstate medical students volunteer at the weekly free clinic year-round, whenever classes are in session.

Upstate employee Mary Nelson and several youth day volunteers enjoy the music of the BlackLites, who performed at the Youth Day Barbeque.

AMAUS WARM COAT DRIVE (DECEMBER) Health Connections staff held a warm coat, hat, boots and gloves drive at 250 Harrison Street. A RUN FOR THEIR LIFE (OCTOBER) Nearly 300 Upstate students and employees participated in the inaugural “A Run For Their Life” that raised more than $75,000 to benefit the Carol M. Baldwin Research Fund of CNY and support grants awarded to Upstate Medical University research for breast cancer. Upstate’s Nakeia Chambers (left) walked in memory of her aunt, Cheryl Harrison, who was in her thirities when she died of breast cancer. Chambers was one of nearly 300 Upstate employees who participated in the event. A NIGHT TO REMEMBER BALDWIN GALA (MAY) The gala benefits the Carol M. Baldwin Breast Cancer Research Fund and is hosted by Turning Stone Resort and Casino, Verona, NY. The Fund has awarded more than 60 research grants totaling in excess of $3 million to medical research. BACKPACK AND SCHOOL SUPPLIES DRIVE (AUGUST) Close to 500 volunteers including Upstate employees helped thousands of Syracuse children and their families get ready for the new school year, thanks to receiving backpacks and school supplies at the annual Mary Nelson Youth Day Barbeque. Nelson, an Upstate Radiology employee, started the barbeque ten years ago to encourage young people to stay in school. (That year, her nephew was a victim of gun violence. Mary turned her grief into a mission to help Syracuse children.)

BLACK HISTORY MONTH (FEBRUARY) Upstate Medical University celebrates Black History Month with a variety events throughout February. The 2011 opening ceremony featured keynote speaker Syracuse Police Chief Frank L. Fowler. Fowler was recognized along with Upstate employee Mary Nelson for their contributions to the community. BLOOD DRIVES (JANUARY, APRIL, JULY AND OCTOBER) Supported by the Advocates for Upstate Medical University. The successful drives that met or exceeded our goal saved the University Hospital in blood pricing. BOWLING BENEFIT FOR CANCER CENTER (MARCH) Diane Cullinan and Doug Rosenthal from IMT Hospital Info Systems organized a bowling event to benefit the new Upstate Cancer Center. A large crowd of supporters cheered on seven Upstate teams, raising a total of $115.

Helping our Neighbors With extraordinary Volunteerism BRING A FROZEN TURKEY TO WORK DAY (NOVEMBER) The PM&R Rehabilitation Department collected 47 turkeys in their first annual “Bring a Frozen Turkey to Work Day” to benefit the Temple Concord Food Pantry.

COMMUNITY GIVING CAMPAIGN (SEPTEMBER) Upstate’s annual charitable giving campaign to support the community, raising more than $650,000 for health and human service agencies including the Foundation for Upstate Medical University. CORPORATE CHALLENGE (JUNE) Team Upstate members enjoyed ideal condition at the annual Syracuse Corporate Challenge. Top runners for Upstate included Kevin Neville, Kristen Stebbins, Michele Scardetta and Jill Weatherly.

CANNED FOOD DRIVE (FEBRUARY) Sponsored by the College of Nursing and Team Upstate, the food drive benefits the Food Bank of CNY.

DANCE MARATHON FOR GLOBAL HEALTH (JANUARY)

CAROL M. BALDWIN BREAST CANCER GOLF TOURNAMENT (SEPTEMBER)

The Upstate campus and community participated in a 12-hour dance marathon, raising more than $1,500 for the non-profit organization Doctors for Global Health.

Hosted by Turning Stone Resort and Casino, Verona, NY. DICTIONARY PROJECT 2011 (NOVEMBER) CNY LUNG CANCER WALK, RUN & RALLY (SEPTEMBER) The event, in memory of Brenda Shue, supported LUNGevity Foundation’s ability to fund the most promising research into the early detection and successful treatment of lung cancer. CPS-3 STUDY (OCTOBER) First year students from College of Health Professions Radiation Therapy program, Class of 2013 volunteered to participate in the American Cancer Society’s historical Cancer Prevention Study-3 (CPS-3). The study, which enrolled a diverse population of up to half a million people across the United States and Puerto Rico, will help researchers better understand the lifestyle, environmental, and genetic factors that cause or prevent cancer. Students from left to right are Donald Longo, Katie Hudson, Zachary Daniel, Danielle DeBona and Nikki McIntosh.

Third graders from Dr. Martin Luther King Magnet School received new dictionaries from Upstate medical students as part of the National Dictionary Project. DUCK RACE TO END RACISM (JUNE) Team Upstate volunteers participated in the annual Duck Race to End Racism. Maxine Thompson holds Upstate’s “Values” duck which received the award for best portrayal of mission and values at the Annual Duck Race to End Racism (see photo right). The race at Syracuse’s Inner Harbor, is hosted by InterFaith Works of Central New York. This is the second year in a row that an Upstate duck, decorated by Marketing’s Susan Keeter, has been an award-winner. FATHER DAUGHTER VALENTINE BALL (FEBRUARY) Upstate employees volunteered at the Father Daughter Valentine Ball which was attended by more than 700 dads and little girls. The annual event raised more than $25,000 to support pediatric services at Upstate.

RELAY FOR LIFE (APRIL) Several dozen Upstate students, faculty and staff took part in a relay to benefit the American Cancer Society, sponsored by the the Upstate Medical University chapter of Colleges Against Cancer.

Helping our Neighbors With extraordinary Volunteerism FRIENDS OF DOROTHY HOUSE (FEBRUARY) Upstate students assisted in the monthly dinner to benefit Dorothy House, which offers home-based care to people with AIDS in a variety of ways, with a primary focus on hospice care.

School, Syracuse. Upstate Trauma Services offers safety education, helmet fittings, and helmets at reduced cost to families as part of their trauma prevention services. “Any time you use something that moves faster than you run, you need to wear a helmet,” advises Adkisson.

GREEN HILLS HEALTH FAIR (MARCH)

HOLIDAY GIVING (DECEMBER)

Upstate students participated in a health fair at Green Hills Market to promote nutrition and health education.

Kristi Costello reported that 6A staff adopted three children for the holidays through the Cornell University Elf Program, providing them with clothing and toys. In addition, they also helped a local animal shelter by providing pets with food and other items.

HEALTH SCIENCES LIBRARY TABLE Last year, the Upstate grounds crew learned that a tree in the Weiskotten courtyard had to be cut down because of safety concerns. For years, many had tried to save the ailing American Black Walnut tree. To preserve the tree in the only way possible, some wood was salvaged. The planks were cured for a year in the carpentry shop in the basement of Upstate University Hospital. President David Smith liked the idea of creating a table from the wood for the Health Sciences Library. Sean Behm, an Upstate carpenter, offered to make the table, basing its design on the work of architect/ woodworker, George Nakashima (1905-1990). In keeping with Nakashima’s designs, the top of the table retains the angled curve of the tree trunk, is built entirely without nails and screws, and is constructed with handmade wooden pegs, wooden dowels and glue. “Woodworking is my passion,” said Behm, who took just a week and a half to build the table between standard carpentry requests. HEART WALK (APRIL) Nearly 600 members of Team Upstate people participated in the Heart Walk, raising more than $30,600 for the American Heart Association. HELMET GIVEAWAY (JUNE) Pictured is Steve Adkisson, trauma outreach coordinator at Upstate University Hospital. Fitting a new helmet on Emmon Sullivan, 8, at a carnival at Ed Smith Elementary

HOOPS FOR THE CURE BASKETBALL TOURNAMENT (MAY) The event benefited the Carol M. Baldwin Breast Cancer Research Fund and hosted by Onondaga Community College. IMT WIDEWATERS’ VOLUNTEER PROJECTS (YEAR ROUND) IMT at Widewaters volunteered as a group at SPACA, the Ronald McDonald House, Rescue Mission, Pheo Paratroopers, Cancer Center and American Heart Association’s “Go Red For Women” campaign. In addition, they purchased DVDs for the children’s hospital and participated in charity walks for American Cancer Society, Light the Night and Diabetes, and also joined in the Jingle for Jeans fundraiser. JUNETEENTH FESTIVAL (JUNE) Several Upstate staff and family members participated in the annual Juneteenth Festival’s Dr. Henry A. Washington Health Pavilion, held in Syracuse’s Clinton Square. Upstate employees volunteering at the Juneteenth Festival got a surprise visit from Frank Fowler, Chief of Police, Syracuse Police Department, center. (Chief Fowler received a 2011 Hope and Healing Award from Upstate’s Faculty and Staff Association for Diversity.) LIGHT A CANDLE FOR LITERACY (JUNE) Team Upstate brought the healthy eating message to the Light a Candle for Literacy Parade and Festival Danforth Middle School.

Helping our Neighbors With extraordinary Volunteerism LUKIE’S HOLES FORE HOPE GOLF OPEN (JULY)

PHYSICAL PLANT

The golf outing benefited the Golisano Children’s Hospital.

The hospital’s carpenters made a model of a “linear accelerator” for pediatric radiation therapy patients, so they wouldn’t be frightened or stressed when they have to undergo real radiation treatments. They also built a second model for Radiation Therapy students to demonstrate how the linear accelerator works.

MAKING STRIDES AGAINST BREAST CANCER WALK (OCTOBER) More than 100 members of Team Upstate raised $12,862 for the American Cancer Society at the Making Strides Against Breast Cancer walk. MARCH FOR BABIES (OCTOBER) Held at the OCC campus, $7,671 was raised at the walk to benefit the March of Dimes. Participants included from left: Christine Nackley; Alyee Slaughter; Kim Garver, Team Upstate Walk Coordinator; Cindy Nappa; and Meghan Hall. MIRACLE MOTORCYCLE RIDE & BBQ (MAY) Upstate employees volunteered at the annual Miracle Ride in May, which raised more than $50,000 to support pediatric services at Upstate Golisano Children’s Hospital and the new Upstate Cancer Center. MYSTERY MALT AND MERLOT (APRIL) The wine, microbrew, cheese tasting and silent auction event, is sponsored by the Advocates for Upstate Medical University and University Hospital’s Nursing Program.

PROJECT SEARCH (YEARLONG) Upstate mentors participate in the Project SEARCH High School Transition Program. The program takes place in a health care or business setting in which total immersion in the workplace facilitates teaching and learning through feedback and application of new skills. In June, Upstate Medical University held its third annual Project Search graduation ceremony (photo below) recognizing nine Syracuse high school students with disabilities who completed a year-long educational/job training program at Upstate. The Project Search graduates, from left to right, are: DaShaun Trice, Ruben Cruz, Amber Robinson, Marc Galvagno, Quamale Daniels, Gregory Pille, Elizabeth Rodriguez, and William Bowers (not pictured: Earl Miller).

PADDLE FOR THE CURE (SEPTEMBER) The leisurely two-mile paddle on the Moose River in Old Forge, NY benefited the Carol M. Baldwin Breast Cancer Fund of CNY and supports grants awarded to Upstate Medical University research for breast cancer. PAIGE’S BUTTERFLY RUN (JUNE) More than 2,000 participated in the 15th annual Paige’s Butterfly Run and raised more than $150,000 for pediatric cancer research and patient care at Upstate Golisano Children’s Hospital. PAT’S PAVEMENT POUNDER (SEPTEMBER) Upstate employees volunteered at the 12th and final Pat’s Pavement Pounder, which benefited childhood cancer research in memory of Patrick Cole. The event raised more than $13,000 for pediatric cancer care and the new Upstate Cancer Center.

RACE FOR THE CURE (MAY) Team Upstate raised more than $5,000 at the Susan G. Komen Race for the Cure to support breast cancer education, treatment and research.

Helping our Neighbors With extraordinary Volunteerism READING BUDDIES PROGRAM (JANUARY - MARCH) Upstate students participated one-on-one with third grade students at Dr. King Magnet School each week during the spring semester. REFUGEE ASSISTANCE PROGRAM (YEARLONG) Med student and student ambassador Sean Haley and Executive Director of Hopeprint, Nicole Watts, are the driving force behind the refugee assistance movement in Syracuse. Hopeprint is an organization that helps refugees arriving in Syracuse to overcome the barriers of language and culture, and to resettle themselves in the areas of economy, health, leadership, education and justice. RIDE FOR RESEARCH MOTORCYCLE RIDE (JUNE) The motorcycle ride benefited the Carol M. Baldwin Breast Cancer Research Fund and supports grants at Upstate Medical University for breast cancer research. SALT CITY HOMELESS OUTREACH PROGRAM SC HOPE (JANUARY - MARCH) Upstate medical students provided free medical care at the weekly clinic in the basement of the Mulroy Civic Center during the spring semester. SALVATION ARMY (JANUARY - MARCH) Upstate students brought health education to teenagers twice a month throughout the spring semester. Another group of Upstate students brought nutrition and health education twice a month throughout the spring semester to youth ages 5-12 at the After-School Program of the Salvation Army. In addition, more Upstate students, along with Dr. Seuss, the Cat in the Hat, and Sidney the Kidney from the National Kidney Foundation of CNY, organized a pediatric health fair at the Salvation Army’s After-School Program for 50 youths ages 5-12. SAMARITAN CENTER PROJECT (APRIL) Team Upstate volunteers served 150 meals to those in need at the Samaritan Center in Syracuse. SOUP TO NUTS (APRIL) Upstate’s Marketing and University Communications held a “soup kitchen” lunch led by Stephanie DiJoseph. Contributions of $850 were raised for the Upstate’s Cancer Center. SPECIAL OLYMPICS POLAR PLUNGE (DECEMBER) Last December, nine staff members participated in the Special Olympics’ Polar Plunge (below), raising more

than $1,200. In addition, 41 scarves—many made by the OR staff and their families—were collected for the Special Olympics athletes to wear in the opening ceremony. The staff also collected mittens, scarves and hats for Syracuse City School children who were in need of outerwear. STATE FAIR (AUGUST/SEPTEMBER) At the 2011 NYS Fair, Upstate Neurology’s Leann Rhynders RN talked about stroke prevention and gave out gold frisbees in recognition of Upstate Stroke Center’s Gold Plus status. Members of Team Upstate joined Chancellor Nancy Zimpher (center) at the New York State Fair. STEP-OUT – WALK TO FIGHT DIABETES (OCTOBER) Team Upstate participated in this event to raise funds for the American Diabetes Association. TOY DRIVE (DECEMBER) The toy drive for local children was sponsored by faculty, staff and students in the College of Health Professions and Team Upstate. UNITED WAY’S SUCCESS BY SIX BOOK FESTIVAL Upstate’s Amanda Griffin, front right, and Lee Livermore, back left, spent a recent Saturday sharing the Safe Kids’ message at the United Way’s Success by Six Book Festival, held at Franklin Elementary School in Syracuse. Livermore read safety stories to children and talked about helmet safety; Griffin worked on a fire safety craft project with scores of children, including sisters Juwayria, 12, Jaleelah, 15, and Layla, 6, of Syracuse.

Helping our Neighbors With extraordinary Volunteerism UPSTATE GALA (DECEMBER) Hundreds of people attended the Upstate Gala in December, raising almost $200,000 (net) to support the new Upstate Cancer Center and the Upstate Cancer Research Institute. A portion of the funds raised will be dedicated to lobby renovations at the Community campus. UPSTATE NURSE SAVES LIFE (FALL) When the OR’s Mike Jordan RN attended his son’s lacrosse game, a ball hit one of the 16-year-old players, which caused him to go into cardiac arrest. Mike along with the coach initiated CPR and quickly followed up with AED until the boy responded.

in the foreground, is pictured announcing the donation at a worship service. VERA HOUSE WHITE RIBBON CAMPAIGN 2011 Upstate raised more than $2,000 for the Vera House White Ribbon Campaign. President David Smith was honorary chair of the event to raise awareness of domestic and sexual abuse. VETERANS DAY MEMORIAL SERVICE AND TRIBUTE (NOVEMBER) The Upstate community recognized our Upstate veterans and honored all who have served in the United States Armed Forces at the wreath laying ceremony on Veterans Day.

UPSTATE OPEN (JULY) The golf outing at Village Green’s Foxfire in Baldwinsville benefits the new Upstate Cancer Center and the Upstate Cancer Center Research Institute. UPSTATE SICKLE CELL DISEASE FUND Danielle Frazer of Upstate’s Financial Services and other parishioners from the People’s AME Zion Church of Syracuse donated $4,000 to the Upstate Sickle Cell Disease Fund, which supports research on the disease and provides assistance to pediatric and adult patients with sickle cell disease. This is the third year that the church has donated to the Upstate fund, and total donations from the church are close to $10,000. Frazer,

WALK FROM OBESITY (SEPTEMBER) The CNY Bariatric Surgery Center at Upstate sponsored the second annual Walk From Obesity. Forty participants raised $2,500 to raise awareness of the disease of obesity, childhood obesity and morbid obesity. WALK TO CURE DIABETES (JDRF) (SEPTEMBER) The 5K walk/run raised over $1,000 to benefit the Juvenile Diabetes Research Foundation. WEAR RED DAY (FEBRUARY) Many Upstate employees participated in National Wear Red Day to raise awareness of heart disease in women. Fifty operating room staff supported the hospital and the community by purchasing red hats to wear on “Go Red Day,”

Patients Praise Community General at Upstate Stories Submitted from Patient Surveys 2 EAST-OBSTETRICS AND GYNECOLOGY Dr. Fadi Makhlouf is “fantastic.” “He is caring and trustworthy. I will choose this hospital again because of him.” Amanda Scullion NP who “was so compassionate and comforting.” “Love the nurses.” During delivery Desalyn Thibado RN was “amazing.” “She helped me a lot and very comforting just like a mom would.” Amy Flask RN is “my favorite nurse in Post Partum. She was respectful of my NEED for sleep.” Liz Cioppa RN helped me “so much that I felt like I couldn’t have delivered without her.”

3 WEST –TELEMETRY

SURGERY

Dan esperon HCT “made my stay great.” Dr. Timothy Creamer and Theresa Humez, NP are “excellent, well qualified.”

Dr. ovid Neulander is “a major credit to his field!” Marsha Tigner HCT was “fantastic and always polite.” “Night nurses were the best—especially Diana Tobia RN. She was what all nurses should strive to be - kind, compassionate, knowledgeable and professional.” Dr. David Halleran and Dr. John Dale are “the best at what they do. I trust them both with my life.”

4-THERAPY Diane Thomsen “took two seconds to draw my blood…outstanding!” EMERGENCY DEPARTMENT Dr. Irene Werner is “the best, very knowledgeable, professional and quick.” Jodie Desocio RN was “amazing.” “She went above and beyond to make sure my daughter was as comfortable as possible.”

Upstate at Community employees Participate in outreach events MEDICAL ACADEMY OF SCIENCE AND HEALTH (MASH) CAMP (FEBRUARY) Junior high school students from across Onondaga County explored the world of health care at Community General at the county’s only Medical Academy of Science and Health (MASH) Camp. Healthcare professionals offered students invaluable knowledge about various careers through interactive activities in a wide range of departments. FALL SWING” GOLF TOURNAMENT (SEPTEMBER) The Advocates for Upstate Medical University hosted its annual “Fall Swing” golf tournament at West Hill Country Club. Event proceeds topped $6,000 and more than 100 golfers participated in the annual event. HANDMADE PILLOWCASE DISTRIBUTION (SEPTEMBER) Community General recently joined in the tradition of giving handmade pillowcases to patients. The pillowcases are made from material that is donated to the Manlius Senior Center. There, several people— including UUHCG volunteers—sew the cases that are later delivered to the patients.

TOWSLEY PRO-AM GOLF EVENT (JUNE) More than 200 people attended the first-ever Towsley Pro-Am to benefit Community General Foundation. The event—presented by IBEW Local Union #43/NECA —was hosted at the Shenenodah Golf Club at the Turning Stone Resort. Close to $150,000 was raised to support the Community General Foundation.

Upstate at Community employees Participate in Community events HEARTWALK (APRIL) The Community General team took part in the 2011 Heart Walk at Long Branch Park in Geddes. The team surpassed its goal of 30 walkers with 50 people participating in the event, who raised more than $2,900 to benefit the American Heart Association.

UNITED WAY The 2011 Community Giving Campaign has been a tremendous success the donations nearly doubled Community Generalâ&#x20AC;&#x2122;s 2010 totals! More than $31,000 has been raised by Community General campus employees through this yearâ&#x20AC;&#x2122;s campaign, which will support more than 100 charitable organizations.

Recognition Beyond Upstate Employees Receive Praise From Community Initiatives

HEALTHCARE DESIGN MAGAZINE The Upstate Golisano Children’s Hospital was highlighted in Healthcare Design magazine’s annual Architectural Showcase this September. A jury of architects and health care professionals selected our hospital, and 100 other design projects, as exemplifying great architectural design with a health care focus. EXHIBIT FEATURE UPSTATE’S WINNING SUBMISSION

MEDICAL SPANISH INSTRUCTOR HONORED

The NACHRI Children’s Hospital Photo Exhibit — including these Upstate photos — serves as a powerful reminder to viewers that all children

September’s Hispanic Heritage Month celebration honored Maria de Lourdes Fallace (above center). Upstate’s Medical Spanish Instructor, INTERNATIONAL CITIZEN AWARDS The prestigious International Citizen Awards recognize and honor individuals and organizations for their outstanding contributions to promote international and global understanding through cross-cultural awareness, education, voluntary service, advocacy, community building and leadership. The 2011 Upstate winners and their awards are: Timothy P. endy, MD/PhD International Educator Award for Higher Education Sarah Ventre International Student Leadership Award

need children’s hospitals. Part of what makes children’s hospitals indispensable is their dedication to ensuring every child has access to the highest quality health care possible. The 50 photos — selected from submissions from 218 children’s hospitals — captivate viewers, bring them into the moment and exemplify superlative care. This exhibit traveled across the country and was on display in July on Capitol Hill in Washington D.C. Upstate’s Priyanka kaul MD tells Kheyra, 5, that her Daddy can take her home, now that she’s on the mend after several days of being hospitalized for pneumonia. This photograph received “Top Ten” recognition in this national exhibition.(Susan Kahn, photographer) Brooklyn, age 3, has had a three-month cough, and Upstate ER doctor Richard Cantor MD is looking for the cause. “Let’s face it,” he says. “We’re here because we love kids.” (Robert Mescavage, photographer)

Recognition Within Upstate Employees Receive Praise From Our Upstate Community

2N REHABILITATION RECEIVES AWARD OF EXCELLENCE FOR SAFE PATIENT HANDLING In recognition of their advancements in safe patient handling (SPH) and dedication to patient and caregiver safety, 2N Rehabilitation (pictured above) was presented with the inaugural University Hospital award. Starting in 2005, 2N management and staff, along with the Ergonomics Steering Committee, have worked to create a SPH program on the unit, including staff training, SPH Coaches, patient lift and transfer protocols and equipment purchases including ceiling lifts. They have worked to change the culture on their unit to create a “minimal-lift environ-

ment” where equipment is now used to lift and move patients, especially over 35 pounds. Thirty-five pounds is the NIOSH (National Institute of Safety and Health) recommended weight limit for patient handling. From 2004 to 2010, there has been an 82% reduction (17 compared to 3) in staff injuries, a 100% reduction (342 compared to 0) in lost work days, and a 99% reduction ($58,000 compared to $91) in workers’ compensation costs, all related to patient handling.

Recognition Within Upstate PReSIDeNT’S eMPLoYee ReCoGNITIoN AWARDS WINNeRS 2011

outstanding Contribution of the Year (individual): Jim Wolfe, Physical Plant

Community Service of the Year (individual): Mary Nelson, Radiology

Leader of the YearCampus: Chief Paul Waltz, University Police

employee of the YearCampus: Ori Cohen, Psychiatry

employee of the YearClinical: Lisa Allen, Regional Perinatal Center

employee of the YearNon-Clinical: Belinda LaBrake, Women’s Health Services & Regional Perinatal Center

Leader of the YearNon-Clinical: Rob Andrus, Environmental Health and Safety

outstanding Team Contribution of the Year: key Performance Indicators Website Leah Caldwell Michael Caselle Wing Ming Chan Steve DeFazio David Duggan Bridget Flanagan Andrew Holtsberry James LeGault Lorraine Manzella Robert Marzella

Nicole Morgante Meredith Price Patrick Sauter Eric Smith Mary Grace Van Nortwick Catherine Wenthen Julie White Stuart Wright

Recognition Within Upstate PRESIDENT’S EMPLOYEE RECOGNITION AWARDS WINNERS 2011 Community Service Team of the Year: Recruitment, Retention and Image Group (3RI) Phoebe Amos Tammy Andrzejczak Rebecca Arcaro Kim Babcock Emily Brown Melissa Clemens Kristi Costello Elizabeth Dillon Patricia Dolan Jacqueline Flint Michelle Frankfurter Katherine Germano Joanne Graham Megan Greenman Stephany Hess

Christina Martino Lisa Mitchell Cherie Nash Amanda Norton Ann Owens Catherine Petitte Kristen Piraino Karyn Plante Jodie Purdy Susan Shaw Trina Skeele Kristy Terry Sherry Towle Cinthia Vulcano

outstanding Clinical Team Contribution of the Year: Designated AIDS Center Marybeth Albert Linda Bartlett Donald Blair Mary Bligh Lewis Briot Martha Clavijo-Rodriguez Michael Cutillo Britta Denman Timothy Endy Theresa Feola Kelley Flood Susan Harris .

Shannon Huggins Waleed Javaid Christine Mann Melissa Napierkowski Lois Needham Laura Nemitz Lorraine Padden Judith Rees Meghan Werbela Craig Withers Patricia Woodruff

outstanding Clinical Team of the Year: Breast Care Center Pat Brady Christine Brubaker Jayne Charlamb Lisa Cico Michael Curtis Marguerite D’Agostino Barbara Jakubowski Theresa Kelly Kara Kort-Glowaki

Robert Lambert Judy Lupa Kelly O’Hara Cathy Ratliff Margo Reynolds Deb Updike Nancy Walklett Richard Wells

Recognition Within Upstate PRESIDENTâ&#x20AC;&#x2122;S EMPLOYEE RECOGNITION AWARDS WINNERS 2011 outstanding Non-Clinical Team Contribution of the Year: IMT operating Host System Administration Group Christopher Altier Alan Arnold Nina Bedworth Timothy Bingham Maureen Condon Christopher Finley William Groves David Hanson Anne Keefe Judith Kishtok Jeffrey Kline Peter Kulak

Patricia Mabie Eugene Moore Raymond Phillips Judith Reed Sandra Kay Wells

outstanding Campus Team of the Year: Physical Plant Grounds Crew William Baugh Michael Dahlin Robin Freed John George Warren Glover Arthur Graham Jeffrey Griffin Fettah Hirry Rose King David Lucas Mario Podeswik Randy Purdy Curtis Pyle Robert Ure

outstanding Diversity Team Contribution of the Year: Spiritual Care Front row, from left, Robert Sedgwick, Kathleen Valentino, Rev. Terry Culbertson, Rev Rayne Dabney, Ann Owens, Gloria Hoffman.Back row, from left, Annette Williams, Rev Louise Shepard, Stephanie Thomas, Joseph Colon, Rev. Virginia Lawson, Sister Ann McNulty, Rev. Marilyn Plaza, Rabbi Irv Beigel, Joanne Birge, Rev. Joseph Smythe, Barbara Dayton, Jody Carney.

Recognition Within Upstate 2011 FALL FACULTY CONVOCATION

Andras Perl

Thomas L. Schwartz

Donna L. Vavonese

Cheryl Allen

Angela Hill

Sharon Wiggins

David C. Amberg

Wendy Kates

Jeffrey D. Amack

Rev. Terry Ruth Culbertson

Susan Shaw

Rich Oâ&#x20AC;&#x2122;Neill

Burk Jubelt

Ira H. Ames

Janet Ambrogne Sobczak

Carol Recker-Hughes

Martin C. Masarech

Therese Wiley Dancks

Deborah L. Dill

Aamir Rasheed

David H. Northrup

The Carol M. Baldwin Family

Stephen Fournier, on behalf of Key Bank

Recognition Within Upstate 2011 FALL FACULTY CONVOCATION Chancellor’s Award for excellence in Scholarship and Creative Activities Andras Perl MD, PhD Department of Medicine Chancellor’s Award for excellence in Professional Service Donna L. Vavonese BS Student Affairs Chancellor’s Award for excellence in Classified Service Cheryl Allen, College of Nursing Angela Hill, Environmental Services Sharon Wiggins RN, Nursing, Upstate Stroke Center

President’s Award for outstanding Voluntary Faculty: College of Nursing: Thérèse Wiley Dancks Esq., Gale and Dancks, LLC College of Health Professions: Deborah L. Dill RTRM, University Hospital Binghamton Campus: Aamir Rasheed MD, Neuro Medical Care Associates President’s Award for Distinguished Service: David H. Northrup, Jr. BA President’s Award for excellence in Philanthropic Service, Corporate: Key Bank President’s Award for excellence in Philanthropic Service, Individual: The Carol M. Baldwin Family

President’s Award for excellence and Leadership in Research David C. Amberg PhD, Department of Biochemistry and Molecular Biology Wendy R. Kates PhD, Department of Psychiatry President’s Award for excellence in Basic Research by a Young Investigator Jeffrey D. Amack PhD, Department of Cell and Developmental Biology President’s Award for Advancement of Affirmative Action Rev. Terry Ruth Culbertson MDIV, BCC, CT, Spiritual Care President’s Award for excellence in Faculty Service Richard O’Neill PhD, Department of Psychiatry President’s Award for excellence in Teaching College of Medicine, Clinical Department: Burk Jubelt MD, Department of Neurology College of Medicine, Basic Science Departments/College of Graduate Studies: Ira H. Ames PhD, Department of Cell and Developmental Biology College of Nursing: Janet Ambrogne Sobczak PhD, FPMHNP-BC College of Health Professions: Carol Recker-Hughes PT, PhD, Department of Physical Therapy Education Binghamton Campus: Martin C. Masarech MD, Department of Family Medicine

Recognition Within Upstate 2011 NURSING EXCELLENCE AWARD WINNERS Nurses who provide outstanding patient care and other services at Upstate University Hospital have been recognized for their excellence. Amanda Norton RN 10E Andrea Kite RN PSL 6A Bettie Loughrey RN PSL 2N Chris Raehm RN 5E Cindy Labelle RN 6K Colleen Wolford RN AP1/ODS Dave Campola RN 6H Dawn Bigtree RN 8F Debbie Brockway MHTA 4B Diana Loveland RN 11G Doreen Bishop RN VAT Emily Nye RN 9F Holly Lewis RN Neurology Clinic Jared Gilles RN PSL 6K Jeff Hinman RN PSL 8F Jennifer Curry RN PSL PSS SWAT Jim Frye RN VAT Joe Zelenyak RN PSL ER Joni Calkins RN PSL 5A Josephine Church RN 8G Judy Lupa HSPC1 Breast Care

Kathryn Spinek RN Radiation Oncology Kelly Reed RN ICU Float Kerryanna Kershner RN 12F Laurie Piwinski RN UPAC Lorraine Dardani RN Pre Admission Testing Lynn Slobodiak RN PSL 10G Maisha Brown-Pitts RN 11E Marcia Hill HCT 5A Marguerite Dâ&#x20AC;&#x2122;Agostino HSPC2 Breast Care Maria Aquilino RN 6H Mel Jones HCT 6H Meraedith Lange RN PSL 9E Michele Fehlman MOA Surgical Specialities Michelle Abernethy RN 8G Miki Williams RN PSL 8F Nick Donofrio HCT 10G Patricia Kelley RN 9F Penny Miguel RN VAT Ralf Bernecker LPN Firm C Sara LaPointe RN PSL 5E Sarah Persons RN PSL 8F

Stephanie Garland RN 2N Tanya Hicks RN Continum of Care Theresa Mackey-Davis RN SWAT Toni Heer RN 4W Trina Skeele RN ER Vilma Lopez RN PSL 8E Wendy Flohr RN PSL 10E William Painter Award for excellence in Nursing Management Lisa Brackett RN, Nursing Support Services William Painter Award for excellence in Nursing Clinical Practice Danielle Keller RN, Case Manager 9G-Neuroscience Nursing Department Special Appreciation Award Patricia Hughes, Patient Access Services 2011 Patil Family Pediatric Nursing endowment education and enrichment Award Kathleen Root RN, Pediatric GI

PATIENT SATISFACTION CHAMPIONS 4TH QUARTER 2010 The following areas were awarded the Patient Satisfaction Champion Trophies to be displayed permanently on their units / department for having achieved the highest patient satisfaction score in 2010. INPATIeNT CHAMPIoN-10H BoNe MARRoW TRANSPLANT UNIT overall patient satisfaction score for 2010: 93.3 Left to Right: Katie Mooney RN, MS, Casey Hammerle RN, MS, Nancy TenEyck RN, Erin Dowd RN, Sue Byrns RN, Kate Weldon RN, Sharon Price NSC, Dr. McCabe

Recognition Within Upstate PATIENT SATISFACTION CHAMPIONS

oUTPATIeNT CHAMPIoN: BReAST CARe CeNTeR overall patient satisfaction score for 2010: 93.3 Left to right, back row: Dick Kilburg, Paul Seale, Margo Reynolds, Dr. McCabe. Left to right, front row: Lisa Cico NP, Sondra Mott RN, Dr. Charlamb, Pat Brady NP, Dr. Kort, Cathy Ratliff LPN, Nancy Walklett RN, Judy Lupa HPSC1.

oUTPATIeNT NoN-PReSS GANeY CHAMPIoN: CLINICAL NeURoPHYSIoLoGY overall patient satisfaction score for 2010: 96.7 Left to right, back row: Steve McClintic, Katie Mooney RN, MS, Vincent St. James, Coreen Perkins, Dr. McCabe, Cordell Navarat, Carolyn Towers, Christopher Sanders, Catherine Disalto, Paul Seale Left to right, front row: Jessica Gurniak, Evelyn Reynolds, Michelle Heburn, Christina Herzog, and standing Melissa Bettinger.

Recognition Within Upstate PATIENT SATISFACTION CHAMPIONS FIRST QUARTER 2011 The following areas were awarded the Patient Satisfaction Champion Trophy to be displayed on their unit for the 1st quarter of 2011 for having the greatest improved overall patient satisfaction score.

INPATIeNT CHAMPIoN: 9F-NeURoSCIeNCe ICU Greatest improved overall patient satisfaction score with an 18.6 point increase. Back Row: Left to Right: Paul Seale, Sharon Klaiber RN, Patrick Smith RN, Amy King RN, Gretchen Hoffman RN, Rachel Phillips RN, Chiquota Thomas RN, Kim Spinelli RN, Dr Elwaleed El Nour Front Row: Left to Right: Cathy Stephens RN, Deb Gazarra-Ralph RN, Linda Aue RN, Emily Nye RN, Tara Tulowiecki RN, Katie Mooney RN, Patty King RN

oUTPATIeNT CHAMPIoN: BReAST CANCeR PRoGRAM Greatest improved overall patient satisfaction score with a 7.3 point increase. Back Row: Left to Right: Amy Scullion NP, Tina Evans, Dr. McCabe, Pam Romer, Carolyn Flewelling, Donna DeStefano, Paul Seale. Front Row: Left to Right: Richard Williams RN, Katie Mooney RN

Recognition Within Upstate PATIENT SATISFACTION CHAMPIONS

oUTPATIeNT NoN-PReSS GANeY CHAMPIoN: PMR CoNCUSSIoN MANAGeMeNT PRoGRAM Greatest improved overall patient satisfaction score with a 9.4 point increase. Back Row: Left to Right: Dr. McCabe, Angelina Rodner, Mike Romandetti PT, Amy DeBois PT, Yvonne Freeman OT, Susan Giegold PT, Michelle Brand, Stephanie Cooper, Steve McClintic. Middle Row: Left to Right: Deborah Spinks PhD, Tammy Bartoszek PsyD, Jennifer Donnelly OT, Debra Blanchard RN, Diane Clark, Paul Trela NP Kim Nemi OT, Paul Seale. Front Row: Left to Right: Joan Pagano, Tanya Clos.

2ND QUARTeR 2011 The following areas were awarded the Patient Satisfaction Champion Trophy to be displayed on their unit for the second quarter of 2011 for having the highest patient satisfaction scores for “overall rating of care given and likelihood of recommending hospital or practice.

INPATIeNT CHAMPIoN: 10e-HeMAToLoGY / oNCoLoGY UNIT Score: 97.6 Left to Right, Back Row: Dr. McCabe, Ellen Olszewski RN, Kristin Soper RN, Paige Moran RN, Flo Grant RN, Melissa Pearsall RN, Maggie Barner RN, Kevin O’Keefe RN, Katie Mooney RN. Left to Right, Front Row: Beth Abrams RN, Lisa Powlaski RN

Recognition Within Upstate PATIENT SATISFACTION CHAMPIONS

oUTPATIeNT CHAMPIoN: RADIATIoN oNCoLoGY Score: 98.0 Left to Right, Back Row: Dena Martin, Diane Davidson, Dr. Bhavsar, Dr. McCabe, Mary Kilpatrick, Dan Bassano , Katrina Stellingwerf, Richard Kilburg. Front Row: Loretta Harris, Gretchen Dwyer, Colette Zerrillo, Diane Delpha, Weidong Li, PhD, Johanna Foge,

oUTPATIeNT NoN-PReSS GANeY CHAMPIoN: PeDIATRIC GI Score: 94.6 Left to Right, Back Row: Aneesha Oliver, Greer Williams MOA, Amy Merwarth, Nicole Mozo LPN, Dr. Mirza Beg, Leola Rodgers, Asalim Thabet. Front Row: Dr. Prateek Wali, Dr. Manoochehr Karjoo, Clara Emerton, Carlene Conger, Kathy Root RN, Tammy Sherrill RN, Dr. Mirza Beg, Paul Seale

Recognition Within Upstate EMPLOYEE RECOGNITION DAY The 27th Annual Employee Recognition Day held a ceremony in June recognizing employees with 5, 10, 15, 20, 25, 30, 35, 40, 45 and 50 years of service as of June 30, 2011. The names below include those with 25 years of service or more. 50 YeARS oF SeRVICe Howard Weinberger, Pediatrics

45 YeARS oF SeRVICe Dorothy Flanagan, MedicineAmbulatory Medicine Paul Sheehe, Neuroscience & Physiology

40 YeARS oF SeRVICe Robert Bovard, Physical PlantCampus Environmental Services Gerald Gordon, Pathology Mary Johnson, Oncology/ Medicine Services Anthony Kurec, Pathology David LeFever, Clinical PathologyCore Laboratory Nancy Lyon, College of Nursing Arnold Moses, Medicine Carole Ozark, Obstetrics & Gynecology

David Pettit, Clinical PathologyMicro & Virology Robert Richardson, RadiologyNuclear Medicine Douglas Robertson, Cell & Developmental Biology Dennis Stelzner, Cell & Developmental Biology

35 YeARS oF SeRVICe Cherlynn Clarry, Pediatrics

Clara Corona, NursingPSS/HCT/LPN/UST/NSC Peter Fear, Radiation Safety Paul Grover, Deanâ&#x20AC;&#x2122;s Office-College of Medicine Suzanne LaManna, Obstetrics & Gynecology Barbara Rokahr, Clinical PathologyCore Laboratory Frederick Werner, Orthopedic Surgery L. Thomas Wolff, CHP Physician Assistant Studies Russell Yandon, Pharmacy

30 YeARS oF SeRVICe Susan Baran, Radiology- Diagnostic Sharon Bauer, Nursing-11G-Peds Hematology Deborah Bowerman, Joslin Diabetes Center Theresa Boyle, Campus Purchasing Jacqueline Cole, Orthopedic Surgery Lorraine Dardani, NursingPreadmission Testing Laurinda Dineen, Nursing-Endoscopy Theresa Feola, Designated AIDS Center Mary Foster, Pediatrics Abdelkarim Galal, Clinical PathologyMicro & Virology Linda Graves, Radiology-Diagnostic Ultrasound James Greenwald, Family Medicine Diane Groth, Pediatrics

Recognition Within Upstate Barbara Weaver, Nursing-Peds Float Pool Edward Wheeler, Physical PlantNorth Zone Eileen Zimmerman, NursingHyperbaric Unit

25 YeARS oF SeRVICe

Marci Guyer, Otolaryngology & Comm Sciences Janine Heisler, Library Alan Hernandez, Physical Plant-Mason Anne Higgins, Communication Disorder Unit Theresa Homer, Nursing-Endoscopy Sandra Hudson, Radiation Oncology Brian Hyde, Nursing-Ctr Chld Surg Pre/Post Rhonda Jennings, Environmental Services-Hospital Edward Jones, Physical Plant-HVAC Samuel Kenyon, Payroll Services Debbie LaCelle, Nursing- 10H-Bone Marrow Christopher Lalone, MedBest Mary Maio, Patient Access Services Joyce Malowany, Clinical Pathology Admin Susan May, Nursing-Ambulatory Procedures (AP1) Nancy McCarthy, Nursing- 9GNeuroscience Christine Mieczkowski, Hospital Purchasing William Monte, Physical PlantPlumbing Shop Kathy Namitz, Clinical PathologyBlood Bank Deirdre Neilen, Bioethics and Humanities Terri Novak, Neuroscience & Physiology Shari Perkins, Risk Management Barbara Rasbeck, Nursing-PSS-Admin Sup James Shepard, Duplicating & Printing Russell Shewell, Physical PlantElectronics Shop

Michele Smelkoff, Medical Staff Service Jeffrey Smith, Accounting & Budgeting Joseph Spadaro, Orthopedic Surgery Marie Stevens, Laboratory Animal Resources Robert Sunheimer, CHP Clinical Laboratory Science William Terry III, Central Distribution Services Lynne Thomas-Buckshot, NursingAmbulatory Procedures (AP1) Elizabeth Venuti, Student Affairs Donald Vigars, Campus Purchasing Mark Watson, Nursing-12EPediatrics

Kim Babcock, Nursing-Recruitment Office Gloria Bivens, Nursing-Preadmission Testing Tammy Blackburn, IMT Hospital Info Systems Cynthia Bonville, Pediatrics Ann Botash, Pediatrics Robert Botash, Radiology Maggie Brathwaite, Environmental Services- Hospital Kathleen Brock, Nursing-Holding Susan Burke, CHP Physician Assistant Studies Christine Burrer, Microbiology & Immunology Joseph Byrne, Radiation Oncology Leann Ceresoli, Nursing-6K-CP Med/Surg Mark Chilton, Neurology Lori Christian, Student Billing & Cashiering Lynn Cleary, Deanâ&#x20AC;&#x2122;s OfficeCollege of Medicine Catherine Collins, Radiology Cynthia Couche, RadiologyNuclear Medicine Diane Daniels, Otolaryngology & Comm Sciences Carol Dawson, Surgery (Hospital) Michelle Dillon, Psychiatry- Adult Clinic

Recognition Within Upstate David Duggan, Deanâ&#x20AC;&#x2122;s OfficeCollege of Medicine Juliana Eller, Nursing-Extended Leave Pool Mark Ferriter, Physical PlantLocksmith/Key Shop Nancy Fiore, Microbiology & Immunology James Frye Jr, Nursing-Vascular Access Team Jacqueline Furbeck, Upstate Connect Lisa Gallinger, Curriculum Office Jerrie Gavalchin, Medicine Steven Grassl, Pharmacology Linda Gruninger, Medicine-Amb Medicine Marlene Hawley, Radiology Mary Hayden, Clinical PathologyCore Laboratory Colleen Henderson, Radiology-UHCC Patricia Hopkins, NursingCase Management Paul Hrybinczak, Property Management Karen Hunter, Nursing-Extended Leave Pool Gayle Hyde, Hospital Administration Donna Jarvis, Nursing-Surgical Specialties Julie Jock, Nursing-OR Ellen Jones, HealthLink Marsha Kernan, Pediatric Administration Carol Lembo, Nursing-Peds Float Pool Cynthia Lewis, Radiology-Diagnostic Barbara Lindenmayer, Medicine Debra Luttner, Nursing-4B Psychiatry Mary Martinez, Nursing-5BSurg/Tran/Gu

Robert Marzella, Hospital Administration Janice McClure, NursingRecovery Room Carol Morath, Student Affairs Raymond Muldoon, Psychiatric Services Admin Mario Palma Jr, Anesthesiology Paul Precourt III, Physical Plant-South Zone Darleen Rex, Nursing-11E Pediatrics Doretta Royer, Public Relations Allen Silverstone, Microbiology & Immunology Michelle Sisson, NursingApheresis/Infusion Linda Slater, UHCC -Neurology Robert Slavens, Ophthalmology Robert Snyder, Clinical PathologyBlood Bank Sosamma Varghese, Nursing-PSS M/S, Per Diem Float Stephen Vaughn, Perioperative Services Admin Linda Veit, Surgery-General Lynn Wiegand, PM&R - Rehab Therapies Dorothy Zeller, Anesthesiology

SE A E L P RE! SHA

In an effort to be green, a limited number of paper copies have been printed. Please pass this publication to your department co-workers. To read this publication in digital format, go to www.upstate.edu/yearbook

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