She always does whatever it takes to please the customer. She is a constant example to associates in how to perform customer service. Frequently goes the extra mile to serve the customer. Able to diffuse difficult customer situations smoothly He is attentive, concerned, and always polite with clients. Mary handles difficult situations with poise and professionalism. She is able to diffuse difficult situations in a positive manner. Mark responses to customer requests quickly and effectively. Responds to requests for assistance promptly and professionally His professional, courteous and attentive behavior is highly regarded by customers. Mary's rapport with customers is extremely positive. Customer needs are met in a timely manner. Below Average Tony fails to put the needs of the client first. Larry fails to put the needs of the client first resulting in lost accounts. She fails to put the needs of the client first, putting several accounts in jeopardy. His customer service performance is unsatisfactory. Customer complaints, curtness, or lack of attentive service is common. He is sometimes too casual and appears uninterested in the customer. Have received repeated complaints from customers in regard to Tony's inattentiveness, poor communication and his unwillingness to solve problems and provide assistance. Customer needs and requests are frequently not met. Chuck has failed to return customer calls on numerous occasions. Frequently makes the customer wait while she completes unrelated work. On occasion has complained in front of customers about co-workers and supervisors. Has presented the company in a poor light in front of customer RETURN
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