His knowledge of the network has contributed greatly to the uninterrupted service provided by the IT department. His trouble shooting expertise was instrumental in the successful completion of testing and restoring circuits in a timely manner. Mary keeps all systems operating within specifications and with minimal downtime. Mary has maintained a switch with an increased subscriber load with no interruption. His broad knowledge of the information technology field has been an asset to this department. Always responds promptly at the time of dispatch to service calls. Demonstrates a high level of information technology skills and aptitude Mary's technical skills are well learned and applied. Continually looks for ways to improve the systems. Mark provides technical guidance to junior technicians. She always handles escalations and time critical issues effectively. Below Average She shows minimal interest in updating her technical skills. Larry is only able to solve basic technical issues and struggles greatly with more complex problems. He gets distracted by irrelevant technical details and misses the more obvious solution. On several occasions, while on-call, he has failed to investigate problems that were later found to be substantial outages. Frequently requires help troubleshooting problems. Becomes frustrated quickly when troubleshooting if the solution is not readily apparent Creates near unworkable software solutions to relatively minor problems Does not take preventive maintenance seriously, resulting in increased problems later Tony fails to document actions properly making it more difficult for other technicians working future problems. Larry does not always handle escalations and time critical issues effectively. RETURN
13