DAY 3
FRIDAY, JUNE 15, 2018 | SAN DIEGO
KEY INFO NAA App If you’re not using the NAA app, you’re not getting the full Apartmentalize experience. Download NAA’s organizational, year-round app by searching “National Apartment Association” on Google Play or the Apple App Store.
FRIDAY’S GENERAL SESSION ALEX RODRIGUEZ Founder and CEO of A-Rod Corp, 2009 World Series Champion
Under “Events,” you’ll see that the Apartmentalize section holds all the great content and functionality you need to enhance your experience in San Diego. Features include: Planning your schedule, filling out session surveys, searching and meeting with other attendees and more! The NAA app works in conjunction with the myNAA Planner. Log-in using the same email and your information will sync. • Questions? Visit NAA App help desk located in Lobby D. • Social Media icons/handles/info • Session Surveys
Sponsored by:
A three-time MVP for the NY Yankees and 14-time all-star, Rodriguez is not only one of the greatest athletes in the world, but also a rental housing champion as the founder of a tremendously successful, fully-integrated real estate investment and development firm, A-Rod Corp.
Friday 3:15 p.m. – 4:45 p.m. (Doors open at 2:45 p.m.)
General Session Sponsored by:
Hall G, Ground Level
• Conference Maps • Speaker Information • Shuttle Service info (Weds-specific) • Learning Area/track Icon Key
myNAA Planner Meet, greet and connect using your myNAA Planner! Free planning tools include:
ATTENDEE REGISTRATION HOURS TODAY: 7 a.m. – 2:45 p.m. Lobby D, Ground Level
• See who is attending Apartmentalize • Plan your time • Search for exhibitors • View the live floor plan • Explore programming and speakers • Make one-on-one appointments myNAA Planner works in conjunction with the NAA app by logging into the app with the same email address.
Sponsored by:
FIRST AID:
Lobby G, Ground Level Should you require assistance, please visit the First Aid office located in Lobby G on the Ground Level. To report a medical emergency, dial 5911 from any convention center phone or dial 619-525-5911
LOST & FOUND: Lobby D, Ground Level (Attendee Registration)
Missing something? Found something left behind? Please visit the NAA Attendee Registration in Lobby D on the Ground Level to claim your belongings and drop off found items.
Stay connected during Apartmentalize with free Wi-Fi (excluding the NAA Exposition).
Friday Social Media Challenge Post a photo of your favorite Education Session Speaker and a quote or takeaway for a chance to win a $100 Visa gift card.
Sponsored by:
#AptSocial | #Apartmentalize | #Knowledge
Free Conference Wi-Fi
• Network: Visit Yardi at NAA • Password: Booth1019
NAA SHUTTLE SERVICE Lobby B-F, Ground Level 8 a.m. - Noon Sponsored by:
LUGGAGE CHECK Lobby D, Ground Level (Attendee Registration) Planning on leaving for the airport directly from Apartmentalize? NAA will have a luggage check available Friday and Saturday for those wishing to store their luggage. Luggage check will be located in Lobby D on the Ground Level and will be available Friday, June 15 from 7 a.m. – 5 p.m. and Saturday, June 16 from 8:30 a.m. – Noon.
Sponsored by:
Sponsored by:
www.naahq.org/apt
#Apartmentalize
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FRIDAY
LOUNGE CHECKLIST Attendee Lounges
NAA Social Hub
Ground Level
Make sure to stop by the attendee lounges on ground level in Lobby A and Lobby F to meet with colleagues, enjoy some down time, prepare for a meeting or get a quick charge for your smart device or computer. There will be TVs available for you to catch some of the FIFA World Cup.
SOCIAL MEDIA CONNECTIONS
Lobby D, Ground Level
Let’s get social! The NAA Social Hub is your all-in-one resource center for all things social media at #Apartmentalize. From tips and tricks to grow your audience to photo ops and giveaways, NAA staff is here to help you enhance your online presence.
Be a part of the conversation and share your experience throughout your time in San Diego! facebook.com/ naahq
youtube.com/ NAAhqVideos
@naahq
@naahq
NAAHQSnaps
Friday, June 15
8 a.m. – 5:30 p.m.
Game Lounge
Ballroom 6 Lobby, Upper Level Looking for some FUN? Come to the Game Lounge! Enjoy some friendly competition with a Quarterback Challenge and Air Hockey!
NAAEI Lounge
Ballroom 6 Lobby, Upper Level Step right up to the NAA Education Institute Carnival to learn about new online learning offerings on Visto and for a chance to win prizes and discounts on NAAEI credentials, REWIND and professional development courses. With credentials, everyone wins! www.naahq.org/visto You can save by pre-ordering the REWIND program at the lounge, offering 60+ PowerPoint-synced audio and video recorded sessions from Apartmentalize to access the sessions’ valuable content throughout the year.
Advocacy Action Center
ADVOCACY
Lobby C, Ground Level
Engage. Inform. Impact. NAA is providing another opportunity for members to share their voice in the industry at the Advocacy Action Center. Engage your Members of Congress on social media with just a click. It’s that simple. And your voice will have an impact on the industry. Friday, June 15
8 a.m. – 2 p.m.
Lobby D, Ground Level
Come ready to bid at the NAAPAC Silent Auction in support of the National Apartment Association Political Action Committee (NAAPAC). New items will be added daily! Register and bid online: 501auctions.com/naa/register Or in-person: Friday, June 15 8 a.m. – 3 p.m.
www.naahq.org/REWIND Friday, June 15
NAAPAC SILENT AUCTION
8 a.m. – 5 p.m.
Located in Booth #3131
LEARNING ZONE SCHEDULE The NAA Exposition will feature a Learning Zone with three stages that connect exhibitors with apartment industry professionals in an intimate and relaxed setting for educational interaction.
10:45 a.m.
11:45 a.m.
12:45 p.m.
1:45 p.m.
Stage A
Stage A
Stage A
Stage A
Leverage Technology to Improve Inspections in Your Community HappyCo and MRI Software
VR Technology: The Latest and Greatest Game-Changer for Multifamily KNTXT Group
Supercharge Your Website with Artificial Intelligence PERQ
Gathering, Analyzing and Harnessing Data in the Leasing Process LeaseHawk
Stage B
Stage B
Stage B
Stage B
Five Ideas to Lead Your Team with Results-Driven Training Edge2Learn
Crisis Management: Are You Legally Prepared? Kimball, Tirey, & St. John LLP
Understanding the Importance of Conserving Water Smart Rain
Providing Work-Life Balance by Employing Flex and Remote Workers ShowMojo
Stage C
Stage C
Stage C
Stage C
Making Owners Nimble and Building Profit RealPage
Pool/Spa Operations, Sustainabilty and Safety: Improve Your Facility Today VivoAquatics
Marketing Doesn’t Work: Five New Initiatives That Will ApartmentRatings and SatisFacts
Functional Color Design for Multi-Family PPG Paints
JUNE 15, 2018
DON’T MISS! Creative Corner
Ballroom 20D Lobby, Upper Level Take a break and get your creative juices flowing with origami making, Legos and coloring!
Guess How Many? Lobby C, Ground Level
Take a guess at how many items are in each container. Closest person without going over WINS! Winners will be announced via email on Friday, June 15. Come back Friday morning when containers will be open for attendees to take home the items. Sponsored by:
Attendee Surveys
Share your experience from Apartmentalize! The session and speaker surveys can be accessed from the NAA app, and the overall conference survey is both on the NAA app and will be sent via email.
Military Appreciation Center – Support Military Families Lobby D, Ground Level
Looking for a way to help support the families of those serving our country? NAA is partnering with the Armed Forces YMCA San Diego and have set-up several ways you can show your appreciation. • Volunteer at the Military Family Appreciation Day BBQ on Saturday June 16, from 11 a.m. – 2:30 p.m. (registration required) • Make a donation to help military children • Send a postcard to our deployed service members
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CHARGING TOWERS
Need to recharge your smart device or computer? Stop by one of the NAA Charging Towers located throughout the conference for a quick recharge. Lobby A, Ground Level
Lobby D, Ground Level
Lobby F, Ground Level
Ballroom 6 Lobby, Upper Level
Sponsored by:
Sponsored by:
If you are interested in participating, please visit the Military Appreciation Center in Lobby D.
Sponsored by:
Sponsored by:
Ballroom 20 Lobby, Upper Level Sponsored by:
In Partnership with:
FULL SCHEDULE View the daily full schedule on the NAA app.
FRIDAY SCHEDULE 7 a.m. – 6:15 p.m.
Attendee Registration Lobby D, Ground Level
create and the people you attract because talent isn’t at the top of the organization – it’s company-wide.
Sponsored by:
8:30 a.m.
Coffee Break Outside Education Sessions, Upper Level Sponsored by:
9 a.m. – 10 a.m.
Open Space Series: Management/Leadership Ballroom 20D Lobby, Upper Level Jonakan O’Steen | First VP of Organization & Talent Development, Equity Residential (Facilitator) Susan Weston | Director of Management Resources, Alpha Barnes Real Estate Services (Facilitator)
Education Sessions Upper Level Sponsored by:
LEARNING AREA/TRACK ICON KEY
(FRI-A03) You Conquered the Lease Up! Now What? IND Room 6A Jordan Hovanec | Area Manager, Milhaus Management Alexandra Jackiw | President, Milhaus Management
(FRI-A04) Smart Homes for Smart People TECH Room 6D Tommy Deserti | Head of Real Estate Partnerships, Nest Labs Jeffrey Kok | CIO, Mill Creek Residential Trust Taylor Wiederkehr | Software Implementation Analyst, Alliance Residential Company Chase Harrington | President and COO, Entrata (Moderator)
(FRI-A05) The Lost Lead Epidemic: What is the Cause?
Mark King
(FRI-A02) How Did You Find Us? Tracking Today’s MultiTouch Renter Journey MKT Room 6B
Room 6C
Ballroom 20BC, Upper Level
Holli Beckman | VP of Marketing and Leasing, WC Smith
Steve Merchant | SVP of Marketing & Sales, Equity Residential
Israel Carunungan | Senior Director of National Marketing, Greystar
Ashley Pavlovich | Director of Marketing, The Bainbridge Companies
Game Changer: Unleashing the Potential of People According to Mark King, President of Adidas North America, there’s only one thing that allows a company to sustain success over a long period of time and that’s the quality of people that you have. It’s all about the environment that you
Mia Wentworth | Director of Digital Marketing, CWS Apartment Homes Esther Bonardi | VP of Marketing, Yardi Systems (Moderator)
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John Reardon | VP of Marketing, Beacon Communities John Thornton | Senior Director of Performance Marketing, RentPath (Moderator)
AFFORD
L/FH
EXEC
MIL
HR
MKT
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TECH
(FRI-A06) How Successful Independent Rental Owners Deal with Difficult Conflicts IRO
Room 5B Lynn Dover | Managing Partner, Kimball, Tirey & St. John LLP Rick Snyder | President and Owner/Broker, R.A. Snyder Properties, Inc.
(FRI-A07) Navigating Legal Landmines in Utility Billing Programs L/FH Room 31B John Barger | VP of Real Estate Services, Fogelman Management Group Terry Lyden | Founder and Principal, Utility Revenue Services Marc Treitler | Partner and General Counsel, Conservice
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FRIDAY
FRIDAY SCHEDULE 9 a.m. – 10 a.m.
(FRI-A08) Key Federal Legislative-Regulatory Issues Impacting Affordable Housing AFFORD Room 32B Kristina Cook | Executive Director, National Affordable Housing Management Association (NAHMA) Larry Keys | Director of Government Affairs, National Affordable Housing Management Association (NAHMA)
FULL SCHEDULE View the daily full schedule on the NAA app.
11 a.m. – 12:30 p.m.
(FRI-A10) NAA Commemorates 50 Years of Fair Housing L/FH Room 33B Kirk A. Cullimore | Owner, The Law Offices of Kirk A. Cullimore Craig McMahon | Partner of Business Real Estate Group, Kimball, Tirey & St. John, LLP Nicole Upano | Senior Manager of Government Affairs, National Apartment Association (Moderator) 10 a.m. – 2:45 p.m.
(FRI-A09) Get Residents and Keep Them with Energy Efficiency Engagement ROE Room 11B Lexie Goldberg | Senior Associate of Sustainability, Greystar Martin Levkus | Regional Director of Sales, Yardi
NAA Exposition Open (Lunch Served Noon – 1:30 p.m.) Halls B1-F, Ground Level 10:45 a.m. – 2:30 p.m.
Learning Zones NAA Exposition See schedule on page 2.
Mary Nitschke | Director of Ancillary Services, Prometheus Real Estate Group Jenifer Paneral | SVP of Operations, DayRise Residential, LLC (Moderator)
Maintenance Mania® National Championship
Education Sessions
Across the country, more than 70 NAA Affiliates host Maintenance Mania events to recognize maintenance technicians in the industry. Join us in the NAA Exposition as the 20 fastest techs compete for glory and the title of National Champion. Come and cheer on your favorite finalists at 11 a.m.
(FRI-B02) Deep Dive: Wired for Leadership—Getting Your Team Ready Part A LEAD
Upper Level Sponsored by:
Hall B1, Ground Level
12:45 p.m. – 1:45 p.m.
Open Space Series: Affordable Housing Ballroom 20D Lobby, Upper Level Stephanie Puryear Helling | Sr. Director of Real Estate Strategic Services Operations, Greystar (Facilitator) Steve Wunch | Sr. Director of Training & Education, Echelon Property Group (Facilitator)
Room 6A Nancy Goldsmith | Managing Director, Property Operations, Bozzuto Management Company Cynthiann King | Chief Training Development Officer, Cynthiann King Services Lori Snider | Head of Learning and Experience, RedPeak (Moderator)
(FRI-B03) Deep Dive: Training Your Talent— Technology Part A OP Room 6B Steve Matre | Director of Education & Human Resources, Banner Property Management, LLC Kara Rice | Owner, Experiment Learning & Talent Development
Scalability Matters
No matter how large your project is, NAA can connect you with suppliers and resources that can help you tackle it with confidence.
Connect with Leaders:
See our full list of sponsors at naahq.org/sponsors
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(FRI-B04) Deep Dive: Preparing for Active Shooter Attacks Part A PREP
Stephanie Gonzalez | Director of Marketing & Customer Experience, Venterra Realty
Room 6C
Nicole Roland | Director of Operations, Marketing Services, Village Green
Derwin Bradley | Master Police Officer, Orlando Police Department Chip Tatum | CEO, Apartment Association of Greater Orlando (Moderator)
(FRI-B05) Speed Round: How Charitable Action Can Unite Employees, Residents and Your Community OP Room 31B (30 minute session) David Conde | Director of Property Management, Krueger Development Brian Wilhite | Owner, Wilhite Instruction and Motivation
(FRI-B06) Speed Round: ADA: Comfort Animals Rising L/FH
Latoya Forde | Talent Acquisition Manager, WinnCompanies Brandon Hale | Senior Associate, Mercer Jonathan Nix | Senior Regional Human Resources Manager, Balfour Beatty Companies Tom Adams | VP, WinnResidential Military Housing Services (Moderator) 2 p.m. – 3 p.m.
Greg Proctor | VP of Compliance, RealPage
Jeremy Lawson | Reputation Manager, Fogelman Properties (Facilitator)
Linda Hoffman | Publisher, Multihousing Pro magazine (Moderator)
Susan Sherfield | VP of Training & Employee Development, Mercy Housing (Facilitator)
(FRI-B08) Effective Work Partner or Pain in the Asset? EXEC
Room 5B Christopher Reed | SVP of Operations, Mercy Housing Susan Sherfield | VP of Training and Employee Development, Mercy Housing
FRI-B09) WTH Makes a Solid SEO Strategy? Conquer Your FOMO ASAP! MKT Room 6D Christopher Beckwith-Taylor | VP of Marketing, The Franklin Johnston Group
Room 6B
MIL
Ballroom 20D Lobby, Upper Level
Suzanne Thomson | VP, Justus Companies Inc.
Edward Wolff | President, Leasing Desk Insurance & Screening, RealPage, Inc. (Moderator)
Kara Rice | Owner, Experiment Learning & Talent Development
Martie Lafferty | Associate Litigator, Stein & Vargas, LLP
Russ Garber | Studio Director/ Senior Living Design, M+A Architects
(FRI-C03) Deep Dive: Training Your Talent — People Part B OP
(FRI-B10) MHPI Hiring Solutions: Recruiting and Hiring in Today’s Market
Open Space Series: Emergency Preparedness
Room 11B (30 minute session)
Marcie Williams | President, RKW Residential
Steve Matre | Director of Education & Human Resources, Banner Property Management, LLC
Room 32B (30 minute session)
(FRI-B07) Speed Round: Not Your Grandma’s Senior Living—Trends, Innovation and Technology IND
Lori Snider | Head of Learning and Experience, RedPeak (Moderator)
Mike Whaling | President, 30 Lines (Moderator)
Room 33B
Education Sessions Upper Level Sponsored by:
(FRI-C04) Deep Dive: Preparing for Active Shooter Attacks Part B PREP Room 6C Derwin Bradley | Master Police Officer, Orlando Police Department Chip Tatum | CEO, Apartment Association of Greater Orlando (Moderator)
(FRI-C05) Speed Round: Beyond Overload? Change Strategies to Increase Capacity for Lasting Success LEAD
Kristin Miller | Director of Marketing and Leasing, WinnResidential Military Housing Services (Moderator)
Room 32B
Amy Kosnikowski Dilisio | National Speaker and Industry Educator, Quintessential Marketing & Training
Philip Payne | Principal and CEO, Ginkgo Residential
(FRI-C06) Speed Round: Finding Higher Ground in the Senior Tsunami TECH Room 11B (30 minute session) Tim Haddon | Director of Strategic Business Services, PK Management
(FRI-C07) Speed Round: Bullying in the Workplace
Tasha Krawiec | VP of Property Operations, BH Management Services
Room 31B (30 minute session)
Cynthiann King | Chief Training Development Officer, Cynthiann King Services
Karen Plesh | VP of Operations, Hunt Companies
(FRI-C10) Navigating the Energy Efficiency Financing Landscape ROE
Mario Bartels | Senior Consultant, Vivaldi Group
Nancy Goldsmith | Managing Director, Property Operations, Bozzuto Management Company
Jamie Miller | Regional Director of Property Management, Atlantic Marine Corps Communities LLC
Joseph Indvik | Senior Consultant, RE Tech Advisors
Michael Rudy | Editor in Chief, Multihousing Pro magazine (Moderator)
Room 6A
Paula Cook | VP, Balfour Beatty Communities
Rommel Anacan | President, The Relationship Difference
Room 20BC
(FRI-C02) Deep Dive: Wired For Leadership—Getting Your Team Ready Part B LEAD
Room 33B
Julia Emerson | Owner, Highland Commercial Properties Inc.
Russ Webb | VP, Georgia Apartment Association
Shawn Handrahan | President and CEO, Valet Living (Moderator)
(FRI-C09) Customer Service Roundtable: Excellence in Serving Those Who Serve MIL
Room 6D (30 minute session)
(FRI-C01) The Future of Resident Amenities IND Victor Aguilar | Director of Operations, Carbon Thompson Multifamily Management
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Cindy Zhu | Energy Fellow, U.S. Department of Energy—Better Buildings (Moderator) 3:15 p.m. – 4:45 p.m.
Hall G, Ground Level (Doors open at 2:45 p.m.)
HR
Megan Orser | Director of Professional Development, Smart Apartment Solutions Melissa White | Executive Director/ Owner, Writing Our Wrongs, Inc.
(FRI-C08) Cracking the Client Satisfaction Code
Alex Rodriguez Sponsored by:
EXEC
Room 5B Robert Murray | Senior Director of Asset Management, TruAmerica Multifamily, LLC Lisa Taylor | Senior Managing Director, Greystar
General session:
Leadership Matters NAA’s sponsors are leaders in their field and are committed to finding solutions and making your life easier.
Connect with Leaders:
See our full list of sponsors at naahq.org/sponsors
JUNE 15, 2018
NAA’S BIG NIGHT OUT Apartmentalize attendees came out in droves to take over the streets of the Historic Gaslamp Quarter on Thursday night. For more photos, visit the album on the NAA Facebook page.
Sponsored by:
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FRIDAY
FOUR THINGS WE’VE LEARNED AT APARTMENTALIZE By Les Shaver
Despite strong operating results during the past decade, apartment managers face no shortage of questions as they peer into the future. How will they find qualified maintenance workers? How will they incorporate the ongoing Big Data revolution into their platforms? How will they harness the power of that data and digital technology to market their buildings? And, as these questions linger, the old challenges of customer service persist and are amplified with the proliferation of online review sites. If the key takeaways from Apartmentlize are any indication, there are no shortage of strategies out there to help savvy operators tackle those challenges.
Here are the key things we learned: There is movement afoot to find workers for maintenance jobs. While Thursday keynote speaking Mike Rowe is known for his hit show “Dirty Jobs,” he is also CEO of The mikeroweWORKS Foundation, a non-profit charity that rewards people with a passion to get trained for skilled jobs that exist, such as maintenance technicians. While the need for qualified maintenance techs is staggering, Rowe thinks there will be an awakening and people will ultimately realize the importance of taking on these tough jobs. Once they do, they will be rewarded.
“The people I met doing Dirty Jobs were among the happiest people I’ve known,” Rowe says. Technology Helps Make Maintenance More Efficient. Raymond van Beveren, SVP of Construction and Facilities Services for Pinnacle Property Management Services, has sage advice for selling maintenance careers. “You have to emphasize [the technology they’re using] to bring in the young maintenance people,” he says. These technologies can also help companies become more efficient. “Regional managers can move maintenance technicians around based on the information coming in from their system,” van Beveren says. But before an operator can take full advantage of these maintenance platforms, they need to get their techs on board with training. “The training needs to be comprehensive and include the entire [onsite] team,” says Nyla Westlake, Managing Director of Asset Management for Trammell Crow Residential. Marketing and Pricing Can Work Together. When companies introduce change, they often have to overcome internal barriers. If you are thinking about marrying pricing and marketing, the rewards outweigh any potential
problems, according to Christie Bennett, Vice President of Operations, Pinnacle Campus Living’s and Daryl Smith, Chief Marketing Officer for Kettler. As a marketer, Smith knows the lifestyle preferences of his residents and how he can use that information to help fill apartments. As a pricing specialist, Bennett knows historical pricing patterns and how to use those to project the future. “If we give that information to marketing, we can make better decisions,” Bennett says. Thoughtful Amenities and Service Matters. When you’re putting together a community gym, it is easy to add some ellipticals, treadmills and a few weights and think you’re done. But Kelley Shannon, Vice President, Consumer Marketing at The Bozzuto Group, says that is the wrong way to think about amenities. “You have to target the space around what the customer says they are interested in,” she says. Whether it is developing amenities, making move-in easier or adding services, the companies that listen to their residents are going to have higher retention. “Everyone has a vote, but the customer’s vote is the one that wins,” says Virginia Love, Vice President of Training and Marketing at Waterton Residential.
(Left to right: Daryl Smith, Kettler; Connie Aldape, Pinnacle Property Management Services; Christie Bennett, Pinnacle Campus Living)
(Left to right: Nyla Westlake, Trammell Crow Residential; Tasha Krawiec, BH Management Services; Raymond van Beveren, Pinnacle Property Management Services)
(Left to right: Virginia Love, Waterton Residential; Michael DeFrang; Banner Property Management; Kelley Shannon, The Bozzuto Group) (Mike Rowe gets into the nitty gritty about how he started the show “Dirty Jobs”)
9 GET R THE NAA EXPOSITION OFFICIALLY OPENS ITS DOORS APART JUNE 15, 2018
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Exposition with
NAA EXPOSITION Friday, June 15 10 a.m. – 2:45 p.m. (Lunch provided: Noon – 1:30 p.m.) Children Policy: Children under 18 years of age are not permitted on the NAA Exposition floor. All persons 18 years old or older must be fully registered.
Suitcasing Prohibited: Solicitation or selling of products or services by non-exhibiting suppliers is prohibited in the NAA Exposition and during sessions. Violators will be removed and registration credentials will be confiscated. No refunds of registration fees will be made and violators will not be admitted to future expositions. This policy will be strictly enforced.
Catch What You Missed
NAA Prize Vaults
While networking in the NAA Exposition, be sure to stop by the NAA Prize Vaults, booth #252 and #3615 to try and crack the code on the Prize Vaults for a chance to win $500,000 in cash. Booth #3615 Sponsored by:
NAA Exhibitor Prizes
Prizes won’t be announced until the last 30 minutes of each NAA Exposition session. Friday, June 15 Anyone Home Inc
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Infor 349
Apartments.com 631
InfoTycoon 1731
Apartments247.com 2821
Interstate Restoration
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LeaseLock 3337
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2018 NAA Suppor Partne
Pre-order REWIND to listen to 60+ sessions from this year’s event, complete with synced PowerPoint presentations, starting at $199.
www.naahq.org/rewindapt
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FRIDAY
GETTING SOCIAL AT #APARTMENTALIZE SOCIAL MEDIA CHALLENGE WINNER
Stop by the NAA Social Hub (Lobby D, Ground Level) to claim your prize!
2018 NAA EXCELLENCE AWARDS
CELEBRATION BREAKFAST
DAY 3
This annual awards program recognizes excellence and leadership in the apartment housing industry and celebrates builders, industry professionals and affiliated apartment associations that make unique contributions. Don’t miss the celebration and the announcement of the 2018 Community of the Year, tomorrow morning from 8:45 a.m. – 10:30 a.m. in Ballroom 20 (Upper Level).
National Apartment Association 4300 Wilson Boulevard, Suite 400 Arlington, VA 22203 703-528-6141 Fax 703-248-9440 www.naahq.org
ALEXANDRA JACKIW, CPM, CAPS
2018 NAA HALL OF FAME INDUCTEE
(2017 Community of the Year Excellence Award Winner: Windfern Pointe Apartments)
Congratulations to Alexandra Jackiw, 2013 NAA Chairman of the Board, for being inducted into the NAA Hall of Fame. Jackiw’s three guiding principals of her career are giving back, diversity/inclusion and education.
Sponsored by:
TriStar Publishing, Inc. 7285 West 132nd Street, Suite 300 Overland Park, KS 66213 913-491-4200 Fax 913-491-4202 www.tristarpub.com APARTMENTALIZE Daily is published by the National Apartment Association and TriStar Publishing, Inc. as a service to NAA Members.
Experience Matters
When you need to make a purchasing decision. Choose with confidence when you work with NAA sponsors.
See our full list of sponsors at naahq.org/sponsors
APARTMENTALIZE EVENT SPONSORS OFFICIAL
SIGNATURE
The Future of Resident Amenities Arrives this Friday
Receive
a VIP Gift for
“The Future of Resident Amenities�
attending!
Education Session Friday, June 15th 2 PM to 3 PM in Room 20BC Hosted by Shawn Handrahan, President and CEO, Valet Living
Victor Aguilar, Director of Operations, Carbon Thompson Multifamily Management
Tasha Krawiec, Vice President of Property Operations, BH Management Services
Mario Bartels, Senior Consultant, Vivaldi Group
Shawn Handrahan (Moderator), President and CEO, Valet Living
More information at booth #1031 | ValetLiving.com