DAY 1
WEDNESDAY, JUNE 13, 2018 | SAN DIEGO
KEY INFO
Sponsored by:
THE POWER OF PURPOSE GAME CHANGER:
NAA App
JONATHAN MILDENHALL
If you’re not using the NAA app, you’re not getting the full Apartmentalize experience. Download NAA’s organizational, year-round app by searching “National Apartment Association” on Google Play or the Apple App Store. Under “Events,” you’ll see that the Apartmentalize section holds all the great content and functionality you need to enhance your experience in San Diego. Features include: Planning your schedule, filling out session surveys, searching and meeting with other attendees and more! The NAA app works in conjunction with the myNAA Planner. Log-in using the same email and your information will sync. • Questions? Visit NAA App help desk located in Lobby D. • Social Media icons/handles/info
Jonathan Mildenhall, former CMO of Airbnb, will discuss how a brand can become a beacon of hope and shine a light of optimism and happiness by taking a social stand and defying stereotypes. Leave feeling energized to find your passion and purpose in what you do.
Wednesday 4:30 p.m. – 5:30 p.m. Ballroom 20, Upper Level
• Session Surveys • Conference Maps • Speaker Information • Shuttle Service info (Weds-specific) • Learning Area/track Icon Key
myNAA Planner
ATTENDEE REGISTRATION HOURS TODAY: 8 a.m. – 5:30 p.m.
Meet, greet and connect using your myNAA Planner!
Lobby D, Ground Level
Free planning tools include: • See who is attending Apartmentalize
Sponsored by:
• Plan your time • Search for exhibitors
• View the live floor plan
FIRST AID:
Lobby G, Ground Level Should you require assistance, please visit the First Aid office located in Lobby G on the Ground Level. To report a medical emergency, dial 5911 from any convention center phone or dial 619-525-5911.
• Explore programming and speakers • Make one-on-one appointments myNAA Planner works in conjunction with the NAA app by logging into the app with the same email address.
Free Conference Wi-Fi
• Network: Visit Yardi at NAA
LOST & FOUND: Lobby D, Ground Level (Attendee Registration)
Missing something? Found something left behind? Please visit the NAA Attendee Registration in Lobby D on the Ground Level to claim your belongings and drop off found items.
SOCIAL MEDIA CONNECTIONS Be a part of the conversation at #Apartmentalize and share your experience throughout your time in San Diego!
Check us out at facebook.com/naahq
• Password: Booth1019
Subscribe to the NAA YouTube Channel www.youtube.com/NAAhqVideos
Stay connected during Apartmentalize with free Wi-Fi (excluding the NAA Exposition).
Follow us on Twitter
Sponsored by:
NAA is on Snapchat
@naahq
NAA SHUTTLE SERVICE Lobby B-F, Ground Level Shuttle service will be provided between the San Diego Convention Center and official NAA hotels with the exception of those hotels within walking distance. Thursday Night Party Shuttle service also will be provided. Shuttle service will continue through the conclusion of the conference on Saturday, June 16. Please go to the NAA app for a complete Shuttle Schedule and Hotel Route Listing, including those hotels within walking distance to the SDCC and the NAA Thursday Night Party. Sponsored by:
Post photos from the Conference and San Diego on Instagram @naahq
NAAHQSnaps
Sponsored by:
www.naahq.org/apt
#Apartmentalize
2
WEDNESDAY
GROUND LEVEL
GENERAL SESSIONS ENTRANCE
NAA EXPOSITION ENTRANCES • FIRST AID
• GUESS HOW MANY
• STARBUCKS LOUNGE • ATTENDEE LOUNGE • INTERACTIVE ART WALL • CHARGING TOWER • NAAPAC SILENT AUCTION
• REGISTRATION • LUGGAGE CHECK
• SOCIAL HUB • CHARGING TOWER • MILITARY APPRECIATION CENTER • NAA APP HELP DESK
• ADVOCACY ACTION CENTER
(FRIDAY & SATURDAY)
SAN DIEGO CONVENTION CENTER
JUNE 13, 2018
3
INTERACTIVE MAP View the full convention center map on the NAA app.
• MAINTENANCE MANIA® NATIONAL CHAMPIONSHIP
Wednesday Social Media Challenge Post a photo with a colleague or new contact you made at the Conference Welcome Reception for a chance to win a $100 Visa gift card. #AptSocial | #Apartmentalize | #SanDiego
• GENDER INCLUSIVE BATHROOM
• ATTENDEE LOUNGE • CHARGING TOWER
UPPER LEVEL • GAME LOUNGE • CHARGING TOWER
• WELCOME RECEPTION • OPEN SPACE SERIES
• EDUCATION SESSIONS
GENDER INCLUSIVE BATHROOM
• GUESS HOW MANY
• REGISTRATION • LUGGAGE CHECK
(FRIDAY & SATURDAY)
• PROFESSIONAL HEADSHOT PHOTO CENTER
• SOCIAL HUB • CHARGING TOWER • MILITARY APPRECIATION CENTER • NAA APP • CHARGING TOWER HELP DESK • CREATIVE CORNER • LIVING ROOM LEARNING • GAME CHANGERS • NAA EXCELLENCE AWARDS CELEBRATION BREAKFAST
• ADVOCACY ACTION CENTER
• ZEN DEN • NAAEI LOUNGE
• ATTENDEE • CHARGING
4
WEDNESDAY
WEDNESDAY SCHEDULE 8 a.m. – 5:30 p.m.
Attendee Registration Lobby D, Ground Level Sponsored by: 8 a.m. – 5:30 p.m.
Exhibitor Registration Lobby D, Ground Level 9:45 a.m. – 10:45 a.m.
Region Meetings Upper Level
APARTMENTALIZE OFFICIALLY BEGINS 12:30 p.m. – 1:30 p.m.
Education Sessions Upper Level
(WED-A04) Do More, Be More: Bringing Corporate Social Responsibility Home IND
(WED-A07) Technology in Maintenance: It’s Here, Let’s Overcome the Fear MAINT
Room 6B
Room 32B
Corey Gibson | Partner and CFO, Middleburg Real Estate Partners, LLC
Dave Denslow | Managing Director, Greystar
Jamie Preski | Director of Talent Acquisition, Equity Residential
Chase Harrington | President and COO, Entrata
Pete Regules | Director of Multifamily Products & Sales, CORT
Jonathan Lane | Senior Director of Maintenance and Engineering Services, Bozzuto Management Company
Andy Helmer | CEO, Shelters to Shutters (Moderator)
(WED-A05) Transforming Your Underperforming Properties OP Room 33B Nicolle Block | Area VP, AMLI Residential
LEARNING AREA/TRACK ICON KEY EXEC
MAINT
HR
MKT
IND
OP
IRO
PREP
LEAD
ROE
LS
Lori Snider | Head of Learning and Experience, RedPeak
Terry Danner | CEO, SightPlan (Moderator)
Steve Wunch | Senior Director of Training & Education, Echelon Property Group
(WED-A08) How to Recruit and Retain Talent in Today’s Competitive Market HR
(WED-B02) Amenities: The Misunderstood Revenue Driver LS
Room 6D
Room 6C
Cathy Coupar | Director of Real Estate, Greystar
Dena Calo | Partner, Saul Ewing Arnstein & Lehr LLP
Evan Hoffmann | Principal and Chief Strategist, Incisive Solutions, LLC
Cindy Clare | COO, Bell Partners Inc.
Room 6A
Melanie French | EVP of Client Services, Cortland Partners
Rich Hughes | SVP of Data Science, RealPage, Inc.
Toni Blake | Owner, TotallyToni.com, Apartment All Stars
Kevin George | President and CEO, InfoTycoon (Moderator)
Sponsored by:
(WED-A01) Apartment All Stars Present: Turn Up the Power LS
Lisa Trosien | President, ApartmentExpert.com, Apartment All Stars Mindy Williams | President and CEO, Rent & Retain Magazine, Apartment All Stars Kate Good | Principal, SVP of Development and Operations, Hunington Residential, Apartment All Stars (Moderator)
(WED-A06) Customer Experience: The (Not-So) Secret Sauce from Top Organizations LEAD Room 6C
Karen Plesh | VP of Operations, Hunt Companies Brad Schwartz | President, MSB Resources, LLC (Moderator) 1:45 p.m. – 2:45 p.m.
Education Sessions Upper Level
Beth Luques | Director of Organizational Learning and Development, Pinnacle
(WED-B01) It’s an INSIDE Job: Time for an Organizational EKG EXEC Room 11B Gus Remppies | Partner, Cornerstone Realty Advisors
(WED-A02) Stronger Than the Storm: Property Management and Natural Disasters PREP
Room 6B Virginia Love | VP of Training and Marketing, Waterton Residential Debbie Phillips | President, The Quadrillion
Sponsored by:
Erinn Cassidy | VP of Human Resources, Pinnacle
(WED-B03) Rituals, Routines and Rewards that Recharge Your Life! LEAD
Jennifer Staciokas | SVP of Marketing and Training, Pinnacle Mark Hurley | President, Highland Commercial Properties, Inc. (Moderator)
Room 5B Cynthia Adams | Portfolio Manager, Bridge Property Management
Scalability Matters
Matthew Komos | VP, U.S. Financial Services Research and Consulting, TransUnion Tracie Yoder | SVP, U.S. Residential
(WED-A03) Please Don’t Go: Long-Term Resident Retention MKT Room 11B
No matter how large your project is, NAA can connect you with suppliers and resources that can help you tackle it with confidence.
Anna Geary | President, Show My Property TV Alexandra Jackiw | President, Milhaus Management Mindy Price | VP of Sales, J Turner Research
Connect with Leaders:
Lori Valenti-Webb | Director of Marketing, Wood Partners
See our full list of sponsors at naahq.org/sponsors
Jamie Matusek | President, Catalyst (Moderator)
2018Premier_1.indd 1
12/21/17 12:52 PM
JUNE 13, 2018
5
FULL SCHEDULE View the daily full schedule on the NAA app.
(WED-B04) The 2020s: Can Apartments Meet the Demand? IND
(WED-B08) Fundamentals of Investing & Financial Concepts IRO
Yes, A Robot Can Help Lease Apartments! Chatbots in Multifamily
Room 6A
Room 33B
Norman Miller | Ernest Hahn Chair and Professor of Real Estate Finance, University of San Diego
Chuck Sheldon | President / Qualifying Broker, T and C Management, LLC
Judy Bellack | Founder and CEO, Judith Lawrence Associates
Cristina Sullivan | COO, Gables Residential Caitlin Walter | Senior Director of Research, National Multifamily Housing Council Paula Munger | Director of Industry Research and Analysis, National Apartment Association (Moderator)
3 p.m. – 4:15 p.m.
Living Room Learning Ballroom 20, Upper Level Steve Wunch | Senior Director of Training & Education, Echelon Property Group (Moderator)
Sometimes We Just Need to Find Our Inspiration! Kris Buker, CAPS | Talent Development Manager, Security Properties Residential
Advancing Workplace Diversity
Ending Homelessness Can Be a Profitable Social Enterprise Suket Dayal | SVP of Business Administration, San Diego Housing Commission
Healthy Buildings for Everyone: Using Biology to Grow Buildings Eric Corey Freed, RA | LEED Fellow, Sustainability Disruptor, Morrison Hershfield
Greg Cerbana | VP of Public Relations, Weidner Property Management
(WED-B05) Creating Real Brand Value Propositions: Not Just Another Marketing Gimmick MKT Room 6D Kate Irving Jarrell | Director of Marketing, Northwood Ravin Rebecca Rosario-Bueno | President, Full House Marketing, Inc. Jessica Sutherland | Director of Marketing and Training, 5/ten Management Stephanie Loyd | Marketing Specialist, Blue Ridge Companies (Moderator)
(WED-B06) Maintenance Staffing: Strategies to Resolve Our Industry’s Pain Point MAINT Room 5B David Creek | Director of Maintenance, Hayes Gibson Property Services, LLC
Leadership Matters NAA’s sponsors are leaders in their field and are committed to finding solutions and making your life easier.
Kimberly Hurd | SVP of Operations, Sundance Property Management, LLC Pattie Woods | VP of Training and Development, Fogelman Properties Mary Gwyn | Chief Innovator, Apartment Dynamics (Moderator)
(WED-B07) Unlocking Savings through Waste and Recycling Management ROE Room 32B
Connect with Leaders:
Craig Haglund | Program Manager of CRE & Multifamily, U.S. EPA ENERGY STAR Erin Hatcher | VP of Sustainability, AMLI Residential Peter Zadoretzky | Director of Sustainability, Bozzuto Management Company Chris Coady | Technical Assistance Specialist, The Recycling Partnership (Moderator)
See our full list of sponsors at naahq.org/sponsors
6
WEDNESDAY
GET READY TO APARTMENTALIZE GET READY TO APARTMENTALIZE n
Join nearly 9,500 of your rental housing peers for
learning, networking and fun! n Join nearly 9,500 of your rental housing peers for n Be inspired by top-name speakers like Jonathan learning, networking and fun! Mildenhall, former Chief Marketing Officer at Airbnb, n Be inspired by top-name speakers like Jonathan and more. Mildenhall, former Chief Marketing Officer at Airbnb, n Enhance your skills and knowledge with over and more. 70 valuable education sessions. n Enhance your skills and knowledge with over n Discover the latest products and services at the NAA 70 valuable education sessions. Exposition with more than 550+ leading-edge suppliers. n Discover the latest products and services at the NAA Exposition with more than 550+ leading-edge suppliers.
Catch What You Missed Catch What You Missed
Pre-order REWIND to listen to 60+ sessions from this year’s event, complete with synced PowerPoint Pre-order REWIND to at listen to presentations, starting $199. 60+ sessions from this year’s event, complete with synced PowerPoint www.naahq.org/rewindapt presentations, starting at $199.
When It Matters When It Matters Call upon NAA partners and resources to piece together solutions to help you succeed and elevate your business.
Call upon NAA partners and resources to piece together solutions to help you succeed and elevate yourAbacode business. 2018
NAA Supporting Partners 2018 NAA Supporting Partners
Hab
Mobile Doorman
AIM Cruise Incentives
InfoTycoon
PayLease
Allegion
Interior Logic Group Property Services
PERQ
ALN Apartment Data AppFolio, Inc.
MobileRoofing Doorman Reliable Co.
AIM Cruise Incentives Bath Fitter
JUMPEM InfoTycoon
PayLease Rent Manager
Allegion BELFOR
Kastle Systems Interior Logic Group Property Kenmore Direct Services
PERQ Automated Collections, LLC RentDebt
ALN Apartment Data BetterNOI Inc. BGAppFolio, MULTIFAMILY
BELFOR Inc. Contractors, BetterNOI CORT MULTIFAMILY CoxBG Communications ChadwellInsurance Supply ePremium Choice Facilities Property Supply Resources Ferguson Contractors, Inc. Guardian Construction CORT Cox Communications ePremium Insurance Ferguson Facilities Supply
As of 5/24/18
Powered by
Powered by
2018SupSponAd_Becky2.indd 1
2018SupSponAd_Becky2.indd 1
ProShip
Johnson Hab Controls
BathProperty Fitter Resources Choice
As of 5/24/18
PointCentral
Abacode Azuma
AzumaSupply Chadwell
www.naahq.org/rewindapt
JCPenney Commercial
Guardian Construction
JCPenney Commercial KEYper Systems Johnson Controls LeaseHawk JUMPEM LeaseLabs Kastle Systems Leonardo247 Direct LG Kenmore Electronics KEYper Systems Liberty Rent Guarantee LeaseHawk Loebsack & Brownlee, PLLC LeaseLabs Matrix Fitness Leonardo247 Mohawk LG Electronics Liberty Rent Guarantee Loebsack & Brownlee, PLLC Matrix Fitness Mohawk
PointCentral Rentlytics ProShip ResMan Reliable Roofing Restoration AffiliatesCo. Rent Networks Manager Ruckus RentDebt Automated Collections, LLC SOCi TheRentlytics Liberty Group ResMan TransUnion Restoration Affiliates University Student Living Ruckus Networks Watchtower Security Inc. SOCi Exteriors Wellman The Liberty Group TransUnion University Student Living Watchtower Security Inc. Wellman Exteriors
See our full list of sponsors at naahq.org/sponsors
See our full list of sponsors at naahq.org/sponsors
5/24/18 11:01 AM
5/24/18 11:01 AM
JUNE 13, 2018 Lifestyle & Wellness: Good for Your Bottom and Bottom Line Kimberly Mitchell, Ph.D., CPM | Founder and CEO, KJM Advisory Group
Culture Pivot: Attract and Retain High Value Talent Marla Posey, CPM | Founder and CEO, SPARK Multifamily Learning + Consulting
The Persuasive Spokesperson: Words Still Matter Greg Roth | Principal, The Idea Enthusiast 4:30 p.m. – 5:30 p.m.
Game Changer:
APARTMENTALIZE EVENT SPONSORS
Jonathan Mildenhall The Power of Purpose
Ballroom 20, Upper Level
OFFICIAL
5:30 p.m. – 6:30 p.m.
Welcome Reception Ballroom 20 Lobby & Center Terrace, Upper Level
SIGNATURE
Come meet your colleagues and start networking at the Conference Welcome Reception. Jump into the week and meet fellow attendees you’ll be seeing throughout Apartmentalize. Sponsored by:
DAY 1 National Apartment Association 4300 Wilson Boulevard, Suite 400 Arlington, VA 22203 703-528-6141 Fax 703-248-9440 www.naahq.org TriStar Publishing, Inc. 7285 West 132nd Street, Suite 300 Overland Park, KS 66213 913-491-4200 Fax 913-491-4202 www.tristarpub.com APARTMENTALIZE Daily is published by the National Apartment Association and TriStar Publishing, Inc. as a service to NAA Members.
Experience Matters
When you need to make a purchasing decision. Choose with confidence when you work with NAA sponsors.
See our full list of sponsors at naahq.org/sponsors
7
The Future of Resident Amenities Arrives this Friday
Receive
a VIP Gift for
“The Future of Resident Amenities�
attending!
Education Session Friday, June 15th 2 PM to 3 PM in Room 20BC Hosted by Shawn Handrahan, President and CEO, Valet Living
Victor Aguilar, Director of Operations, Carbon Thompson Multifamily Management
Tasha Krawiec, Vice President of Property Operations, BH Management Services
Mario Bartels, Senior Consultant, Vivaldi Group
Shawn Handrahan (Moderator), President and CEO, Valet Living
More information at booth #1031 | ValetLiving.com