TALES OF THE
TRADE
Every good community has great businesses. Every great business has a compelling story. Every compelling story has to be told.
Week of March 19, 2012 • Supplement to the South-West Review • Published by Lillie Suburban Newspapers, Inc.
At Kath, customer satisfaction is guaranteed
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urnace on the fritz? A/C blowing hot air? For all your heating, cooling and electrical needs, you can count on Kath. Along with a trusted name in the industry, Kath Heating, Air Conditioning and Electrical offers top-notch products, stellar service and a full electrical shop in-house. Thanks to customer satisfaction rates ranging from 98 to 100 percent, Kath has been deemed a “Carrier factory-authorized dealer,” notes manager and master electrician Keith Williams. “Carrier is the industry’s leader,” Williams explains. “They’re constantly updating their products.” In late spring or early summer, Carrier will be coming out with their new long-anticipated “Infinity Control,” a communicating Wi-Fi-enabled touch-screen thermostat. With the new Infinity Control, customers can adjust the home thermostats from any computer with an internet connection or a smart phone anywhere with Wi-Fi. “It’s something people have been asking about and wanting,” Williams says. “It benefits technicians and provides extra comfort for customers. It is calibrated to one third of a degree.” Carrier also recently released a new line of ultra-efficient furnaces that provide up to 98 percent efficiency and added comfort. And if you’re hoping to keep cool this summer for a reasonable cost, consider purchasing a new A/C system from Kath. Last year, Carrier updated their air conditioning product line to maximize performance and efficiency, notes sales representative Jim Manos, and when people upgrade, they get Carrier’s earthfriendly Puron air conditioning system. The old R-22 Freon refrigerant that’s been used in air conditioning for years is being phased out,
All Kath products are installed by Kath employees, not subcontractors, Williams notes, and customer satisfaction is guaranteed. From left to right; Servicemen Gary Carlson, Antone Cumpian and Brent Golaski.
Manos says, and an environmentally-friendly Puron system will give customers better performance, lower utility costs, and fewer repair bills. “It’s a more dependable unit all around,” explains sales representative Brad Hansen. Customers who have replaced their furnace and air-conditioning systems lately have seen average energy savings of about 35 to 45 percent, Manos says. And those looking for even more energy savings can achieve them without digging up their landscape for geothermal systems. Carrier’s new inverter-technology heat pump gives homeowners equivalent heating compared with ground-source geothermal heat pumps. Whether you’re looking to upgrade to a new system or repair an old one, you can always count on the staff at Kath. All Kath products are installed by Kath employees, not subcontractors, Williams explains, and Kath technicians are
‘A tuned-up furnace is a happy furnace’ says longtime service coordinator Rodney Johansen. Regular maintenance for furnace and air systems isn’t just a good idea — it’s a money-saving must. “Cleaning and maintenance keep that system working effectively and efficiently so your savings don’t drop,” Johansen explains. “Your furnace is a moving mechanical system just like your car’s engine. “Nobody buys a new car and then doesn’t change the oil for five years. Your car needs regular attention to be kept running in top shape, and so do your home’s heating and cooling systems.”
certified by the North American Technician Excellence program and licensed with St. Paul and Minneapolis competency cards. Employees always pulls all necessary permits for every job, Williams adds, taking that burden off the homeowner as well as ensuring a high-quality, code-compliant installation.
Have you felt abandoned by another company during a January furnace outage? Kath provides 24-hour-a-day service during the heating season, and customers can also take comfort in knowing that when they call during daytime hours, they’ll always be greeted by friendly office staff, such as service manager Rodney Johansen or office manager Sue Tubman. Tubman goes above and beyond to ensure customers get any rebates available to them; she even fills out the necessary paperwork so all customers have to do is sign on the dotted line.“If we offer a rebate, we make sure our customers get it,” Tubman says. Customers can also purchase filters on Kath’s website at www.kathhvac.com. Kath Heating, Air Conditioning and Electrical is a division of Kath Fuel Oil Service Co. Inc. Thanks to its dedication to reliable products and expert staff, the familyowned company has remained in business since 1944. “At Kath, 100 percent satisfaction is guaranteed,” Williams says. “We want absolutely no unhappy customers.”
UP TO $2,10 0.00 In Rebates and Incentives Available! Buy Now Pay Later Financing Available
24 HOUR SERVICE We’re making room in our Warehouse for Carrier’s NEW High Efficient Furnaces and Heat Pumps
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discounts do not apply. * –Other Must have this coupon. – Must be installed by March 30th, 2012.
Call Your Kath Representative for a FREE ESTIMATE and mention you saw it here.
(651) 484-3326 Kath Heating, Air Conditioning & Electrical 3096 Rice Street, Little Canada, MN • www.kathhvac.com • www.kathelectric.com
At Inver Grove Toyota, customer service comes first
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rom that early morning phone call to the motorist who drives in needing quick vehicle service to a car shopper looking for information on Toyota’s awardwinning lineup, Inver Grove Toyota employees are focused on the customer.
The goal is simple: to make every customer a happy customer – a customer who enjoys coming back. Whether you’re shopping for a new or pre-owned vehicle, or waiting for a quick diagnosis or service appointment – Inver Grove Toyota ensures your experience will be a pleasant one. Staff at Inver Grove Toyota already know they’re offering the renowned quality of Toyota products, with a full line of reliable vehicles that will take your family to work, on errands or on vacation.
A full lineup of options Best of all, that reliability is available to families of any size or lifestyle, from a roomy ride for the family, a rugged vehicle for the outdoorsy clan, an economical hybrid to get you to work or that dream car, the professional sales staff at Inver Grove Toyota have a vehicle for the job. There are choices to fit your lifestyle that are easy on the gas as well as easy on the eyes... take a Camry, Corolla, Prius or Highlander, to name just a few, for a test drive to see what we mean.
And bring the kids! Inver Grove Toyota has a safe and secure play area to keep them entertained while you look at what could be the ride that will last you all until they’re in the market for their own vehicles. Interested in a pre-owned vehicle? Check out Inver Grove Toyota’s large inventory. Descriptions as well as prices can be found at invergrovetoyota.com. Need a ride when your car needs service? Inver Grove Toyota offers a complimentary shuttle service both “to” and “from.” Inver Grove Toyota staff support the communities that support them as well, by contributing to non-profit events and athletic teams in the area, such as Bridge to a Cure and the Chamber of Commerce Golf Classic. If you’re shopping for a new vehicle or servicing your existing one, Inver Grove Toyota is a place you can trust. Employees are ready and willing to help and want you to feel comfortable whether you’re doing business or just checking out the options on the lot. At Inver Grove Toyota, customer service is not a department, it’s everyone’s job. So grab the kids, come on in, and look around... as Inver Grove Toyota customers have found, the experience is welcoming, informative and even fun!
INVER GROVE TOYOTA is Proud to Sponsor the Athlete of the Week Column every other week in the South West Review!
Inver Grove Toyota’s
ATHLETE of the WEEK Luke Johanns In three previous appearances in the state swimming and diving meet, Luke Johanns had made a number of trips to the medal stand, ascending as high as the third-place platform. This year, Johanns found himself on the top rung. Twice. Johanns, a senior at St. Thomas Academy, placed second. captured gold medals in As a senior, Johanns is done both the 50 and 100-yard swimming for St. Thomas freestyle races at the Class and next year he is taking his A meet on March 3 at the talents to Xavier University in University of Minnesota Cincinnati, Ohio. He signed his Aquatic Center. letter of intent to swim for the At the end of the meet, Musketeers back in November. he also joined teammates in hoisting the team championship trophy. It was the Cadets’ first team championship since 2008. TOYOTA In addition to the two sprint victories, Johanns also swam on two of the Cadets’ relay teams. The 1037 Highway 110 200-yard freestyle relay squad and the 400-yard freestyle relay team both www.invergrovetoyota.com
ve o r G Inver
651-455-6000
Inver Grove Toyota
1037 Highway 110 • 651-455-6000 www.invergrovetoyota.com
Bauer Floor Covering: Doing it right for 50 years
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ow do you lead a small business to its golden anniversary, through changing times and more than one headline-grabbing recession? You focus on providing your best to the customer in front of you, day in and day out – for 50 years. “It’s all about value for your money,” Greg Bauer, the owner of Bauer Floor Covering, says. “Value in top-of-the-line products, value in professional consultation and value in expert installation. We surround ourselves with top-quality people, from our fabricators to our installers and even the person we recommend for carpet cleaning. And we carry products to fit everyone’s remodeling budget.” It starts with a free comprehensive in-home visit, so homeowners see carpet or flooring samples in their home’s lighting and with their color schemes and furnishings. Bauer’s exhaustive knowledge of his products and his experienced eye often mean the difference between home improvements customers like and home improvements they love. Bauer’s father, Frank, started Bauer Floor Coverings in 1962, after owning the South St. Paul Coast to Coast hardware store. He and wife Val made Bauer a go-to destination as South St. Paul and its neighboring cities expanded, and now the elder Bauers look on proudly as the son who grew up with the business continues its success. “It amazes me to see how many other floor covering stores have come and gone since Dad and Mom opened back in 1962,” Greg says. It’s a great time in the industry, Greg adds, with technological improvements that promise longlived comfort for customers’ homes for years to come. A few leaps forward: • Mohawk SmartStrand carpeting, with stain resistance built into each fiber. “Most spills wipe up with water,” Bauer says. “And the stain resistance is made part of the strand when it’s in its liquid
form, just like the color.” Even better, Smart Strand with Sorona is made with 37 percent renewable resourced material. And talk about durability! These carpets have literally been tested under the feet of rhinoceros and elephants! • New heat-set twisting techniques so that even the plushest carpet doesn’t lose the spring in every strand. “The twist offers high texture retention that stays coiled, so it doesn’t relax and mat down as much as in the past.” • Softness. Baby boomers or Gen-Xers who remember wool or nylon carpet of their childhoods will hardly recognize the gentle touch of today’s products. “When people feel the ‘silk’ and ‘ultra’ lines we carry, they’re amazed,” Bauer says. “It’s as soft as carpet gets.” • Ceramic and porcelain tile, available with finishes that look just like natural stone, don’t scratch or stain and add slip resistant safety. • Luxury vinyl tile, which replicates the look of natural stone without the hardness underfoot – or the price tag. “These products look so much like the real thing, we’ve actually had industry salespeople who’ve been fooled,” Bauer says. “And unlike natural stone or tile, you can ‘float’ these over many existing floors.” • Wood flooring in every type from domestic to exotic, with finishes that let Nature shine through but are still easy to maintain. “When I first started in the ‘70s, the only wood floor available was solid,” Bauer says. “But now, we also offer engineered hardwood floors. They give people the look and feel of wood flooring with easily cleanable finishes and more flexibility in installation. These products are often times more suited to our Minnesota climate changes.” As the business has grown, it’s added countertops and cabinets to its carpet and flooring lines. Countertops, from cultured marble to granite, Formica, ceramic and the Cambria and Silestone lines, offer today’s looks with fin-
SERVING THE METRO AREA SINCE 1962
Kris Hagen Bauer, office manager and sales associate; Greg Bauer, owner and his sister Barb Lieder, sales associate, continue Bauer Floor Covering’s tradition of quality for value.
Frank and Val Bauer, Greg’s parents, established Bauer Floor Covering 50 years ago in South St. Paul.
ishes that stand the test of time. “There’s been a huge change to granite and quartz countertops,” Bauer explains. “Cambria quartz is the gold standard in stone countertops that stand up to use but maintain that natural look and feel that you never need to seal and has a lifetime warranty.” And, just two years ago, Bauer added the top-notch Homecrest cabinetry line, to offer customers stellar Bauer service on kitchen and bath remodels, from the flooring up. Look for 50th-anniversary pro-
Stop in now to take advantage of special sale prices in our Colors of Spring Sale!
motions at Bauer Floor Covering this spring and summer, and look for the staff at Bauer to continue serving this generation of customers with the integrity, hard work and great value that have brought the company so far. “It’s just who we are,” Greg Bauer says. “We want to do it right.”
Call for SAVINGS on your favorite Mohawk Floor Coverings.
525 Southview Blvd, South St. Paul, MN 651-451-6437 www.baueroorcovering.com We offer financing! Less than $67.00 per month for 30 months, buys $2,000 worth of quality Mohawk Flooring!
Left, the 126,000 square-foot BridgePoint Business Park in South St. Paul will be ready for occupancy in June 2012 and already has its first tenant lined up. Right, ready for work at the future home of the Inver Grove Heights Target in Argenta Hills.
Progress Plus expects year of action
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or more than 20 years, Progress Plus has played a pivotal role in the economic development of South St. Paul and Inver Grove Heights.
Progress Plus is the economic development foundation of the River Heights Chamber of Commerce that brings more than 50 public and private partners together, all dedicated to investing in the development of the local community. With the guidance of 2012 Chairman Bruce Bairaktaris of South St. Paul’s Quality Auto Care Center, Progress Plus is looking forward to big changes in the immediate future. Throughout the economic downturn, Progress Plus continued working with city officials and developers to lay a groundwork of detailed plans for growth – to make sure the area would be ready for business when the time was right. This year, Progress Plus is watching the hard work pay off with the most significant development to come to South St. Paul and Inver Grove Heights since before the recession, including new locations for Target, Pawn America and Cameron’s Liquor Warehouse, BW Systems, and the Grove Rogosheske office building along with other office and housing projects.
Time for action According to Paul Nelson, past Chairman of Progress Plus, the upcoming year will be distinct from other recent years in that the workload will finally switch from preparation to production. “This year it’s all about action,” Nelson says. “We’re definitely seeing a lot more activity in the commercial real estate market.” Perhaps the most notable example of this trend is the new 135,000-square-foot Target opening this July in Inver Grove Heights. The Minnesota-based super store is expected to add about 200 local jobs and draw business. The new Target will also serve as the anchor in a coming retail center that will house a number of smaller stores and service providers. Tom Link of the city of Inver Grove Heights said Progress Plus has already received significant interest in the center from prospective occupants. In keeping with the growth in that region, the Argenta Hills neighborhood is developing 22 additional lots with many more coming soon. So far, 12 previously developed lots have been sold.
Progress Plus and the South St. Paul HRA are teaming up to market three city-owned sites in the former stockyards area. They’re ready to develop, with convenenient access to I-494.
Inver Grove Heights will also welcome a new, 7,000-square-foot Cameron’s Liquor Warehouse later this year on the 6000 block of Concord Street. Pawn America is expected to be adding a new location in the city as well. Nelson praises the city for its efforts to stimulate growth, pointing out that in the case of Pawn America the city took the time to redesign its pawn shop ordinance to prepare for the business. “It’s been a good partnership between the business community and the city on these projects,” Nelson says.
Growth now, growth later In South St. Paul, Progress Plus is welcoming a long-awaited redevelopment of the stockyards, with the construction of the BridgePoint Business Park, a 126,000 square-foot state-of-the-art industrial building that has already brought approximately 250 jobs to the community. BridgePoint, which will be ready for occupancy in June, has lined up BW Systems, a St. Paul-based electrical system manufacturer, as its first tenant with a lease for 32,000 square feet in the facility. On Hardman Court, just blocks from
BridgePoint, work is underway on the 13,000 square-foot Grove Rogosheske Office Building, which will house the Rogosheske law firm and serve as the headquarters for another growing local business. These projects are not just a reprieve from a rough patch economically, but also a promise of future growth to come, according to Nelson. “It is a sign that both communities are adding tax base, adding jobs. We are very optimistic about that,” Nelson says.
The next steps One of the ways Progress Plus is gearing up for the coming growth is a partnership with the South St. Paul Housing Redevelopment Authority to market three city-owned sites near the BridgePoint Business Park. The sites, which range in size from two to seven acres, are conveniently located along I-494. The sites have been cleaned and roads, utilities and holding ponds are already in place. As an added incentive, special financing is offered for new and expanding business. “We can accommodate a wide range of uses,” says Branna Lindell of the SSP
HRA. One of the new ways Progress Plus will attempt to foster growth this year is an “incubation office” – a project with the River Heights Chamber office to help start-up businesses transition from the garage, basement or other home office or virtual office space into the outside world. “Basically they get to be a subtenant of the chamber of commerce, and we walk them through their growth period in a professional environment with the latest technology,” says Jennifer Gale, president of Progress Plus and the River Heights Chamber. The program includes approximately 650 square feet of office space with shared conference facilities, expert advice and guidance in goal-setting over an 18-month period. With many new initiatives, we are confident as we see the payoff from innovations and hard work of the past finally come back to Progress Plus,” says Gale.
Left to Right, Kyle Ishii – Bench Jeweler; Craig Ishii – Vice President and Registered Jeweler; Cathy Ishii – Secretary and Sales Associate; Donna Ishii – President; Jacqueline Giguere – Certified Sales Associate and Accredited Jewelry Professional; Jim Aubol – Goldsmith; David Buchkosky – Certified Gemologist Appraiser.
Van Drake Jewelers Celebrates 55 Years of Trust, Value, & Service
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efore you even see the jewelry at Van Drake Jewelers, you can see the company’s reputation. An entire wall near the entrance of the store (located at 1901 S. Robert St. in West St. Paul) is covered with diplomas and certificates earned by Registered Jeweler Craig Ishii, Certified Sales Associate Kyle Ishii (son) Accredited Jewelry Professional and Certified Sales Associate Jacqueline Giguere, GIA trained Goldsmith Jim Aubol, and Certified Gemologist Appraiser David Buchkosky in this family-owned business. The honors have come from highly respected organizations, such as the Gemological Institute of America, American Gem Society, Jewelers of America and Retail Jewelers Organization. This commitment to their work makes Van Drake Jewelers the best destination for your next jewelry need. “I feel it’s our people, our dedication to our craft, that sets us apart,” Craig says. “We’ve put in the time and effort to really know, learn and understand what we’re doing and how we approach our customers.” Clearly, the staff of Van Drake Jewelers are professionals. In fact, they are following a long tradition of excellence started in 1957 by Robert Van Drake. Then, as today, a member
firm of the prestigious American Gem Society; dedicated to ethics, knowledge and consumer protection. Only 5% of jewelers, designers, and appraisers nationwide have met the exacting standards for membership in the American Gem Society, and all titleholders must be recertified annually! The Ishiis have carried on the Van Drake tradition, taking their longstanding reputation very seriously. “We’re more than jewelry,” Craig notes. “We’re the people you trust. We are not sales people pushing items on customers; we are consultants helping our clients meet their needs.” Clients at Van Drake Jewelers can expect thoughtful, expert advice, whether the client is looking for an engagement ring, anniversary gift, or “just because”. The professionals at Van Drake Jewelers have long understood that the value of a gift is determined by the person receiving it and not by the price. That’s why you may be surprised when the perfect gift for your occasion isn’t necessarily the most expensive. “Any store can sell you what they’d like you to have,” Craig says. “We concentrate on helping you select something special.” The jewelers’ reasoning behind this is simple: “We’re looking to develop long-term relationships,” Craig explains.
Past, Present, Future “Long term” describes Van Drake Jewelers well. In fact, the company is celebrating 55 years of continuous operation as West Saint Paul’s fine jeweler. Not willing to rest on their past accomplishments they have firmly fixed their attention on the future with an e-commerce web site at vandrakejewelers.com. Fans of Van Drake Jewelers can “Like” their Facebook page and stay up to date with all the new merchandise, promotions, and contests at facebook.com/ VanDrakeJewelers, or follow them at twitter.com/#VanDrakeJeweler, and when in the area or store be sure to “Check In” at Foursquare for exclusive offers. Visitors to the store or the web site will find a wide array of selections for many occasions; from designer styled engagement rings, classic anniversary rings, and fashionable diamond and birthstone jewelry for all of life’s special occasions. Be sure to check out the always changing selection of previously owned treasures at extraordinary savings. If you can’t find the perfect piece of jewelry, you can always design your own with the help of Van Drake Jewelers on-site custom jewelry design studio. Using state-of-the-art Digital Goldsmith software you will be able to see what a custom wedding ring will look like with an existing engagement
ring or discover what a family heirloom will look like when it’s restyled for a more modern look. Beyond the unique and dazzling jewelry, Van Drake Jewelers offers a wide variety of services, including in-store jewelry and watch repair, watch battery replacement, pearl and bead restringing, engraving, and jewelry appraisals by an American Gem Society Certified Gemologist Appraiser David Buchkosky (CGA) – one of only twenty CGA’s in Minnesota. Best of all, Van Drake Jewelers stands behind their products. Whether they’ve fixed your watch, tightened the diamond in your wedding ring, appraised a loose gemstone or helped you find that perfect piece of jewelry, Van Drake Jewelers assures your satisfaction. “You can always expect strict attention to customer service,” Craig assures. “Both during the purchase and long after the sale is complete.”
We Buy Gold, Platinum & Silver VAN DRAKE JEWELERS IS PAYING CASH FOR GOLD, PLATINUM & SILVER IN ANY CONDITION.
1901 S. ROBERT ST. • WEST ST. PAUL, MN 651-457-4407 WWW.VANDRAKEJEWELERS.COM
YOUR OLD JEWELRY
IS WORTH CASH
OR NEW JEWELRY
• GET CASH! • REDESIGN YOUR GOLD, PLATINUM OR SILVER INTO A NEW PIECE OF CUSTOM JEWELRY!
Left, Deacon Colleen Woodley and Fr. Marty Shanahan begin the liturgy reminding those gathered of their baptism. Right, Fr. Marty Shanahan and Deacon Corein Brown lead the community’s liturgy.
Spirit of Hope: Where hospitality and meaningful faith meet H
ave you ever walked in the doors of a Church and immediately felt at home, appreciated, and welcomed? Spirit of Hope Catholic Community is truly a community of deep faith, radical hospitality, uplifting homilies and joy filled music. A new parishioner said it best; “I knew I was home when I set foot in the door.” Our mission is clear, says Fr. Marty Shanahan, the Pastor at Spirit of Hope; “To invite and inspire all people to live in faith!” Spirit of Hope is a community where members have come from nearly every faith tradition background in search of a place where their journeys are affirmed, their joys are lifted up; and their wounds are tended to with utmost care. “We strive to be a haven of hope!” says Deacon Corein Brown. Spirit of Hope Catholic Community is a member of the Holy Cross Old Catholic Diocese of the Midwest. The Old Catholic Church is a denomination that honors the model of the early Church and operates on the principles of collegiality and consensus. The Old Catholic Church is anything but “Old”, it is a vibrant, engaging and uplifting denomination which was born out of the Catholic Church in the Netherlands. It is one of many ways to be Catholic in the world today and the growing numbers through out the United States attest to the fact that many folks are searching out new ways to express the deepest yearnings of their hearts. Spirit of Hope Catholic Community is co-located with St. Anne’s Episcopal
Church at 2035 Charlton Road in Sunfish Lake. Masses are celebrated at 5 p.m. on Saturday evenings and there always seems to be some way that people can become involved! Spirit of Hope has been dedicated to supporting Joseph’s Coat and Neighbor’s Food Shelf along with other community involvements. Deacon Colleen Woodley, who says she basically, “stumbled in the front door by mistake,” also says “we try our very best to live the Gospel and welcome the stranger, clothe the naked, feed the hungry, and visit the imprisoned.” No matter how you walk in the door at Spirit of Hope, you are welcomed and you know that somehow this experience is going to change how you see the world when you walk out those same doors. “We are committed to offering homilies that are relevant, timely, deeply meaningful, uplifting and challenging as well,” says Fr. Marty. “We are a community of faith that strives to live the Gospel as best as we can,” added another parishioner. Spirit of Hope is a community that embodies the concepts of the earliest Christian communities in which each and every person is an important and essential member as is every person who walks in the door. This is a community of faith where everyone is encouraged to share their gifts and talents, from making soup, to serving food, to shaking hands or lifting up their voice in prayer or song. Spirit of Hope is deeply committed to radical hospitality, to thoughtful and relevant homilies and to challenging those in attendance to live the Gospel
in every aspect of their lives. Spirit of Hope is only four years young, and has seen its numbers grow from a handful of faithful committed members to well over 160 active, committed and dedicated folks who join with each other in making the world a better place. “We continue to grow,” says Fr. Marty, because we are striving together to live the Good News, to lift others up in the journey of faith and to constantly search for new ways to reach the world with the message of God’s love and compassion.” The homilies are posted on YouTube every week so that others who can not attend Mass for whatever reason can still tap into the joy and hope and challenges that are offered. Spirit of Hope is served by Fr. Marty Shanahan, Deacon Colleen Woodley and Deacon Corein Brown, but they live their ministries in service of the people. “We are first and foremost servants and we strive to lead as servant-leaders,” says Deacon Corein. Spirit of Hope invites anyone and everyone to the table of the Eucharist. A founding parishioner offered this observation: “When I walk out the door each week, my heart is lifted, my joys are multiplied, my burdens have been lightened and I am left with a challenge to take with me as I step into the week.” Fr. Marty mused: You know the late Steve Jobs is reported to have said: “The only people who have ever changed the world are those who are crazy enough to believe they can.” Spirit of Hope is a community that is just crazy enough to believe they can change the experience of being
Parishioner Ingrid Mattsson leads the community in prayerful song of Psalms.
Catholic in the world today, and they might just do that! Their website: www.spiritofhope catholiccommunity.org. A member of the Holy Cross Old Catholic Diocese of the Midwest www. heartlandoldcatholic.org and The Old Catholic Church of the United States: www.toccusa.org.
Spirit of Hope
Holy Thursday: 6 p.m. - Feast of the Lord’s Supper
A member of the Holy Cross Old Catholic Diocese of the Midwest
Good Friday: 3 p.m. - Way of the Cross
Catholic Community
MASS at 5:00 PM Saturday Evenings
Holy Week Liturgies:
Holy Saturday: Easter Vigil: 7 p.m.
We Are Co-Located At: Easter Sunday: St. Anne’s Episcopal Church Sunday Mass 8:30 a.m. 2035 Charlton Road, Sunfish Lake, MN We are an open, affirming & inclusive Catholic Community that welcomes everyone!
www.spiritofhopecatholiccommunity.org | Phone: 651.328.7723
Kendall’s Ace Hardware: still the ‘friendliest store in town’
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resh coffee, caramel corn and friendly critters may not be what you’d expect when you first walk into a hardware store, but at Kendall’s Ace Hardware, it’s just customer service. Owner Kendall Crosby says being the “friendliest store in town” is his vision, and it’s obvious from his employees’ smiling faces down to their bright tie-dyed T-shirts and helpful attitudes – not to mention their boss’ enthusiasm. “The East Side is the best neighborhood in the whole wide world,” Kendall says with a grin. Kendall’s customers feel the same way about the hardware store, which Kendall will soon move just a few blocks down Payne Avenue. Although street construction forced the store out of its original building. Kendall was committed to staying in the area. After all, he knows both his customers and their needs, from East Sider’s do-it-yourself spirit to the hardware needed to maintain the area’s historic homes. Kendall runs a family business, with daughter Ashley as one of the store’s managers and wife Alexandra styling the creative, and sometimes eye-popping, window displays. He hires from the East Side too, reflecting the diversity of the area and strengthening the
Kendall’s
Kendall’s Ace Hardware is known for its highly-visible “uniforms,” staff members’ knowledge and commitment to service and, of course, its variety of furry “greeters” such as the Siamese pictured here.
tinted glass? It’s all on site, at a great price for the value. Instead of ordering a custom-made window, then waiting four to six weeks for it to arrive from a manufacturer, Kendall’s can repair windows for a fraction of the price, in only 24 to 48 hours. As so many homeowners are finding, repairs cost less than replacement, or as Kendall says, “If it’s broke, fix it.” That mantra goes for just about every other item you can think of –Kendall’s can fix your
store’s connection with its community. The positive can-do attitude at Kendall’s flows right out the door, along with everyone from original homeowners ready to make repairs to teens taking pride in their first job. Kendall’s offers a wide range of in-store repair services, specializing in window repairs, with two full-time staff devoted to repairing old windows, screens and sashes. Double-paned, insulated windows? No problem. Tempered glass, Plexiglas, safety or
broken lamp, blender, lock, plumbing joint or car-top carrier. They will even create custom parts or make special orders if it’s not a simple fix. And of course, the store has a full selection of hardware, name-brand tools and lawn and garden supplies. Kendall’s also carries many green and eco-friendly products, including the complete line of Mrs. Meyer’s cleaning products. Kendall’s store on Payne Avenue will soon relocate about a mile south to 840 Payne Ave. Construction on the new building will begin soon, and Kendall’s will be welcoming its first customers this summer. The new hardware store will be LEED certified, have a more modern look and feature “the world’s largest bolt.” But it will still hold the same Kendall’s spirit inside. There will be a few upgrades too, like more creative and hands-on displays, quarterly how-to seminars, ample parking, bike racks and a community bulletin board. As always, Kendall’s will remain pet friendly, with a full array of treats for visitors and the store’s resident animal employees: Monkey and Belle the cats, and Tula, Etta, Welsey and Gracey the dogs.
978 N. Dale Street Saint Paul, MN 55117 651-489-3210
Very easy and convenient parking – just steps from our entrances.
1200 Payne Avenue Saint Paul, MN 55101 651-776-6996
We fix windows and screens. We sell water heaters and toilets.
“The friendliest stores in town”
“Support our word-of-mouth campaign”
Veteran Lillie Suburban Newspapers advertising representative Jeff Dimmel recently joined the staff of the Southwest Review and is touring the area to meet members of the business community. For the past two years, Jeff has worked with a Lillie Suburban Newspapers publication in the northern suburbs, The Roseville Review, and brings a wealth of news media experience to his new job as an advertising representative for the Southwest Review. Jeff has worked as a photographer, writer and advertising representative in the Twin Cities area for over 35 years. Before joining the staff at Lillie Suburban Newspapers, Jeff worked with The Catholic Spirit newspaper and Auto Trader Magazines. Jeff says he’s excited about transitioning to the Southwest Review. “I’m really looking forward to meeting the leaders of our local business community,” he says. “The storeowners and business professionals are a great group of people who work hard to meet the needs of local residents, and I’m proud to represent a newspaper that can help local businesses attract new customers.” Jeff adds: “Our award winning writers and photographers have built a newspaper that people want to pick up and read. We’re a leader in local news, and it’s that local connection that makes advertising in the Southwest Review so effective.” Lillie Suburban Newspapers will be
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Southwest Review advertising representative Jeff Dimmel with his daughter Sierra, age 10. Jeff is available to help promote your local businesses through newspaper and Internet advertising and with all types of specialty printing products. Contact him at jdimmel@lillienews.com or call 651-748-7870.
here for the long term, co-publishers Jeffery Enright and Ted H. Lillie add. The pair are the third generation in a family business than began in 1938. “Our reporters, advertising representatives and managers are familiar faces in our communities,” Enright notes. “People from the newspaper are involved in civic activities year-round, from business associations to development-planning groups, and are doing everything from moderating political debates to helping build floats.” Another benefit: the variety of ser-
vices the newspaper offers, Enright adds. “We have a full-fledged print shop and can produce booklets, flyers, inserts, post cards, door hangers, calendars, raffle tickets, newsletters, brochures, envelopes, letterhead, invitations, business cards and more,” he explains. The company recently installed new digital equipment to increase its fourcolor sheet-fed printing capabilities and increase its color capacity and quality. “The new equipment enables us to produce print jobs faster and more affordably for our customers,” Enright adds.
“We control the process from beginning to end, and we can now produce a higher quality four-color or single-color digital printing.” Lillie Suburban also prints other niche newspapers, such as school newspapers, “and best of all, whatever product a client chooses, their logos, art and copy are all in-house, and they talk directly with the person responsible for making the project happen,” says Advertising Director Tony Fragnito. “We don’t outsource our design and we don’t have a huge bureaucracy to work through. Our speedy response time keeps the client in charge of decisionmaking.” Visit Lillie Suburban Newspapers online at the soon to be revamped website, lillienews.com, where each individual newspaper’s website will have a new and improved look. Or, find us on Facebook.
Town Square Television: 25 years of Telling Your Stories
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ormed in 1987, Town Square Television is a local, non-profit corporation based in Inver Grove Heights that functions as the local community television station for seven cities with seven channels. They serve the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake and West St. Paul. For 25 years, Town Square Television has remained committed to telling the stories of its communities and helping other people tell their stories as well. “Twenty five years is a big milestone for us and we’re really excited about it,” says Executive Director Jodie Miller. “We are a local community media outlet that is similar to a local newspaper except we use video. In our early days it was cable TV only, and now with web streaming viewers can see our programs LIVE or on-demand from anywhere they can use the Internet.” Town Square Television covers numerous events such as graduations, sports, elections, multi-faith services, parades, summer festivals and more. It produces local programs, keeps up with the latest technology, promotes freedom of speech, covers local events, and preserves and documents local history. Not only does Town Square Television produce local shows, but it also allows volunteers and community groups to come in and record their own stories. “Half of our shows are produced locally by our staff and volunteer producers, the other half are produced elsewhere and submitted to our channels. Many volunteers and groups submit their programs to us, and we are very reliant on the community to be involved. We have been pleased with our rapid growth in website viewing with live, on demand and archived shows and we’ve seen an increase in the number of people wanting to buy DVDs,” Miller says. Last year, Town Square Television logged 1,500 hours of volunteer time, Miller adds. “That really leverages what we can do in the community.” In addition to a plethora of volunteers, a team of 15 employees works to make Town Square Television a success. “We have a highly talented staff who are very involved in the community. Many of them live in the areas that we cover so they know this community on a personal level,” Miller says. “The average employee tenure is 11 years, and the two longest-serving employees have worked here 22 years.”
Coverage and channels The seven channels that are broadcast are: Community (Ch. 14), Public Access (Ch. 15), Multifaith Access (Ch. 16), Government (Ch. 18 & 19), Education (Ch. 20) and Community Bulletin Board (Ch. 21). “Our highest locally programmed channel is Multifaith Access 16. There is high interest in the faith groups in our area submitting very diverse programs such as teen music concerts, Bible studies and Sunday services,” Miller says. The most popular shows on Community Channel 14 include Insight 7, Girl Talk, Amp it Up,
Game of the Week and SportsZone. On its Government channel, Town Square Television broadcasts city council meetings of West St. Paul, Inver Grove Heights, Mendota Heights and South St. Paul. “We’ll also be busy with election coverage in 2012,” Miller adds. “We always do a lot of programming around candidate information shows and we cover the elections themselves.” In 2011, nearly 1,800 new programs were televised on Town Square Television channels. Also last year, Town Square Television began broadcasting live sporting events in the community, including high school football, volleyball and soccer games, among others. Miller says she hopes the success of recent additions will encourage local businesses to sponsor programming. Additionally, Town Square Television programs have been regional Emmy finalists and won national government programming awards. “We are very proud that our staff can compete at a national level; it is our version of the Oscars,” Miller notes. In addition to adding new programming, Town Square Television has also completed an overhaul of its master control center, investing about $180,000 in equipment upgrades. “That was a big improvement to the ‘central nervous system’ of our stations, where all programs are scheduled and sent to the cable company for distribution to the viewers,” Miller explains. The Community Bulletin Board (Ch. 21) will also be getting a makeover thanks to the new system. “It will be a much more state-of-the-art channel and will have both traffic and weather updates,” Miller says.
Classes and donations Want to find out how it all comes together? Consider taking one of the many classes offered, including Intro to Community TV, Lighting For TV, Digital Field Production and Final Cut Pro Editing. Once people have completed the appropriate course, they can check out cameras, tripods, microphones, light kits and batteries to try out their skills in the field. “Our classes are inexpensive and it is hands-on training,” Miller says. This year, Town Square Television also began offering semester-long classes to give students an opportunity to dig into topics more in-depth, Miller adds. The first class, Filmmaking 101, started in January and an upcoming screenwriting class will help interested students learn how to write a TV show or movie. More information on classes can be found on Town Square Television’s website at www.townsquare.tv. Town Square Television is thankful for the support and donations from the community. “We want to thank everyone who has supported us. People don’t realize that just by purchasing a DVD or taking a class they are supporting what we do,” Miller says with a smile.
Live production of Call-n-Talk Taxes in studio.
Volunteers direct local high school drumline competition from inside the production truck.
Left, state-of-the-art production truck is a studio on wheels. Right, volunteer camera operator for Henry Sibley High School drumline competition truck shoot.
John E. Trojack Law Office, P.A.: trust for the future Q
uality and timely legal services to help with estate planning are key at the John E. Trojack Law Office, P.A., which has served clients in West St. Paul, Inver Grove Heights and South St. Paul for 29 years. Founding owner John E. Trojack has been practicing estate planning law since beginning his career 35 years ago. Four years ago, Trojack expanded his office to accommodate a larger team of trusted helpers to assist in providing quality service to clients. His son, daughter and son-in-law all work at the firm, supported by full and part-time employees, Trojack says. “Our motto is ‘Estate plans that work,’” Trojack explains. He ensures that the firm meets clients’ needs with a variety of wills, trusts, probate, guardianships, conservatorships, healthcare directives and powers of attorney. “We take the person all the way through the options,”he says. Estate planning can be a daunting task, but families who work with the Trojack Law Office find valuable help every step of the way. Trojack and his associates have perfected a clear, easy process to make sure clients understand their options and find what works best for them. First, a counseling-oriented attorney works with you to develop a plan. With the help of the experienced Trojack legal team, clients can go through the process of growing older with its many pleasures — grandchildren, retirement and travel — with the confidence of knowing they’re prepared for the future. Second, there is a commitment to continuing maintenance of a trust and education with the client. After developing a plan for properties and assets, Trojack continues to work with clients periodically, updating the information if changes need to be made. “Our clients don’t have to worry once thy plan their trust with us. We schedule regular meetings to ensure everything is up-to-date,”Trojack says. Third, Trojack can help clients to pass on their wisdom as well as wealth. Through years of experience monitoring everchanging legislation and helping families manage their estates, he can help ensure loved ones receive what is meant for them as easily and smoothly as possible.
The law office staff includes John E. Trojack; his son, Associate Attorney Joseph E. Trojack; son-in-law, funding and probate coordinator Sean Schneiderjan; and paralegal Signe T. Betsinger.
The law office even handles finances left in a trust or will through an estate planning checking account, Trojack says. A lawyer from the office will accompany clients to the bank to set up the accounts and work with them to carry out financial responsibilities designated by their loved ones, he adds. If a client prefers a meeting at his or her home or office, Trojack or his associate will make the trip. “I go anywhere a person wants me to,” Trojack says. Trojack recalls a client who was terminally ill and had no plans set. When he got the call asking to meet with him, Trojack went to the man’s home in Woodbury and sat at the foot of his bed. Together they discussed his options and the client decided to have a trust written up. He was determined even after Trojack explained that this is normally a long process, taking weeks to put together the documents and then weeks more to take care of transferring everything from a
client’s name to ‘his name living trust.’ Knowing this is what his client wanted, Trojack rushed back to the office and got everything prepared within the next few days. He returned to the client’s house with witnesses present and the client signed his trust. That client passed away in the following weeks, but everything was in order and could easily be distributed to his family members. As a lawyer for more than three decades, Trojack maintains a service to the greater community by offering consultation and legal advice. “I think it’s the duty of a lawyer to help people,”Trojack says. “What may seem small to the casual observer is really significant to me. I want to see the case from the clients’ eyes, because to them it’s very important.” Some tips Trojack offers are to think about the future and take the time to plan. Don’t just take what you think will be the easy way out, such as completing your
John E. Trojack, founding owner of the John E. Trojack Law Office, P.A., has been practicing law in estate planing for his entire career, starting in 1976. Trojack is admitted to the U.S. District Court, District of Minnesota; the U.S. Court of Appeals 8th Circuit; and the U.S. Supreme Court. He graduated from the University of Minnesota in 1968 and from William Mitchell College of Law in 1979. He has been a member of the National Network of Estate Planning Attorneys since 2000.
will online, because something usually goes wrong. “You can have multiple wills done correctly for the price it will take to have to go to court and redo something that wasn’t exactly what the client wanted in the first place,” Trojack explains. Consult with the group of legal experts at the John E. Trojack Law Office, P.A. – they’re committed to meeting clients’ estate planning goals. “Let your loved ones look down from heaven and see that their plan is working out as they intended,” Trojack says.
John E. Trojack Law Office, P.A. TRUSTS • WILLS • PROBATE PROCEEDINGS
YOU CAN PROTECT your child’s inheritance from: • Illness & Substance Abuse Situations • Lawsuit Creditors • Child’s Divorcing Spouse • Estate & Gift Taxes
YOU CAN PLAN FOR • Child’s Special Needs & Education • Your Future Medical Needs John E. Trojack Attorney at Law
CALL FOR A COMPLIMENTARY OFFICE ESTATE PLANNING CONSULTATION ASK ABOUT OUR COMPREHENSIVE HEALTH CARE DIRECTIVE
Joseph E. Trojack Attorney at Law, Associate
(651) 451-9696 • E-mail: John.Trojack@TrojackLaw.com • www.TrojackLaw.com 1549 Livingston Ave., Suite 101, West St. Paul, MN 55118-3420
IGH Family Eye Clinic: A vision of innovation
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t Inver Grove Heights Family Eye Clinic, innovation is the
norm.
Optician Chris Gregg, who has owned the clinic for 21 years, says offering his customers the widest selection of custom eyewear in the metro area is what sets his business apart from other eye clinics. Gregg has over 3,000 pairs of glasses on display at his clinic, including well-known designer names like Prada, Oakley, RayBan, Gucci, Callaway and a bevy of others to choose from. Family Eye Clinic also offers more than 300 types of contact lenses, including bifocal lenses, seven of which Gregg notes he invented. If a customer with a set vision in mind still can’t find it in his store, Gregg still has options. “If we don’t have it, we can get it,” he says. “If we can’t get it, I can probably make it from scratch.” Assisting Gregg at Family Eye Clinic is optometrist Dr. Steve Blashill, who conducts eye exams, treats eye injuries and dispenses medication.
Satisfied customers Gregg says many customers who first started coming to the store over 20 years ago are still doing so today. “Customers who started coming here years ago are now bringing their kids in,” Gregg says, adding with a laugh, “It makes me feel a little old!” Others literally make road trips to get to Family Eye Clinic, he says. “We have people who drive a long ways to come here, passing numerous eye clinics on their way. It’s a humbling experience when you get someone who has driven over two hours to get here.” Hence the name, Family Eye Clinic can address eyewear needs for everyone in the family, Gregg notes. Additionally, “We’re the only office this side of St. Paul who can actually weld any kind
of metal eyeglass frame,” Gregg says. “Most places will try to sell you a new frame, but we can fix it for you for a lot less.” That’s good news for customers who just can’t bear to part with their favorite frames, he adds. “If you’ve grown fond of a pair of eyeglasses that are broken and hard to find or out of production we can fix them for you.”
A world-renown business Over the years, word of Gregg’s expertise has spread, with respected health leaders such as the Phillips Eye Institute and Sister Kenney Rehabilitation Institute on his client list. Even celebrities know about Family Eye Clinic, thanks to Gregg’s wide range of fashionable frames and his work making special-effect prosthetic lenses. Remember being chilled by Vin Diesel’s metallic stare in “Pitch Black” and “The Chronicles of Riddick”? That was due to Gregg’s mirrored contact lenses. Another set of his specialty lenses was purchased to give Arnold Schwarzenegger an icy, “Mr. Freeze” glare in 1997’s “Batman and Robin.” Gregg, who is only one of a handful of people in the world who makes these lenses, says they are a big hit around Halloween, and he can custom make any design. “If somebody’s got a pattern on a shirt that they’d like to put on a contact lens, I can do that,” he says. “I’ve done the plaid of a kilt on a pair of contact lenses, I’ve matched the mother of a bride’s dress for a wedding. I’ve even done company logos.” Gregg says with the more intricate designs demanded by some customers, he can spend as long as 80 hours meticulously making the lenses. The amount of time and care Gregg and his team spend on making eyewear for every customer’s need is evident from the happy customers and atten-
20% discount
on all Electronic Focusing Eyewear
Stop by Inver Grove Heights Family Eye Clinic on Cahill Avenue, owned by Optician Chris Gregg for 21 years.
Browse the collection of over 3,000 frames in Family Eye Clinic’s showroom – there’s something to fit everyone’s style and taste.
Inver Grove Heights Family Eye Clinic carries many popular brands, including designer names like Prada, Oakley, Ray-Ban, Gucci and Callaway.
tive staff at Family Eye Clinic. If you’re looking for the best in optics, Family Eye Clinic is the place to go.
ELECTRONIC EYEWEAR Make Your Bifocals Disappear! Just touch the frame to adjust your view • One touch turns emPower! ON for reading.
Inver Grove Heights • 6175 Cahill Avenue 651-455-1492
Voted Best Place to Buy Eye Glasses by readers of the South West Review.
• Another turns it OFF for more active pursuits. • A swipe activates AUTOMATIC MODE which turns the reading on or off with a tilt of the head.
SINGLE VISION STANDARD LENSES including anti-reflective
$59.00 PROGRESSIVE VISION LENSES including anti-reflective
$189.00
Mounting method & additional coating may require additional cost. Does not include Oga, Koali, Oakley or Costa Del Mar frames.
Left, Excel Pawn and Jewelry in Maplewood is located on the northeast corner of Rice and Larpenteur. Right, Excel Pawn offers a clean, friendly place to pawn goods and shop deeply-discounted merchandise. Knowledgeable staff are ready to answer all your questions.
Get your money’s worth at Excel Pawn and Jewelry in Maplewood
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ince 1995, Excel Pawn and Jewelry in Maplewood has provided customers with a clean, friendly place to pawn goods and get deep discounts on a wide variety of items. Now, more than ever, people are turning to pawnbrokers when they’re in need of a short-term loan, or simply when they’re shopping for the best-priced merchandise in town. Business is booming at Excel Pawn and Jewelry, and they’ve recently expanded by about 3,000 feet to make room for more merchandise. Excel Pawn showcases an extensive collection of jewelry including gold, silver, diamond rings and top-of-the-line watches such as Rolex. Customers find that on average, jewelry they bought at Excel Pawn appraises for more than double the
purchase price at a traditional jewelry store. Excel Pawn also carries an alwayschanging variety of liquidation merchandise – mainly clearance or returned items from major national retailers – for a fraction of the retail price. At Excel Pawn, you’ll find musical instruments, flat screen HDTVs, home audio, car audio, tools, DVDs, sporting goods, video games and systems, other electronics and much more. And it pays to check the inventory regularly for one-of-a-kind bargains. “People regularly shop us to see what’s new,” says longtime manager Marcus Doolittle. “And people pawn the same kinds of items they love to buy, so they stop back often, too.” “The pawning process isn’t intimidating, Doolittle explains – just bring in an item of collateral and receive a loan, typically between about $10 and $150. Loans
can even stretch into the thousands, he adds, and Excel Pawn will also buy any item with a high quality resale value outright. Excel Pawn is also the neighborhood jewelry headquarters. The store guarantees all jewelry pieces are genuinely as they’re described, and also offers expert jewelry repair, ring sizing and related services. The difference between Excel and other pawnshops is attention to detail and customer service. Every piece of merchandise is checked to ensure ultimate customer satisfaction, Doolittle adds, and the knowledgeable staff are ready and willing to answer all your questions. “I have a really great team here,” Doolittle says. “ Everybody has a niche, and they’re experts on certain items. A lot of times, staff can even easily repair items to get them working like new.” Excel Pawn’s trustworthy “put the customer first” business philosophy is
what keeps people coming back, Doolittle says proudly. Customers often ask for an employee by name, and Excel does business with multiple generations of the same family. “The staff here form bonds with customers,” Doolittle says. “They offer service and knowledge people don’t find elsewhere, and that’s why we do well.” Excel Pawn and Jewelry is a member of the National Pawnbrokers Association and complies with all federal, state and local laws and regulations. Stop in Excel Pawn and Jewelry in Maplewood to get the best value for your dollar, or visit one of their other three Twin Cities metro area locations in St. Louis Park, Champlin and Shakopee.
EXCEL PAWN & JEWELRY
FREE DVD MOVIE 1000’s of Titles in Stock One per customer. Expires 4/30/12
FOUR LOCATIONS F TO SERVE YOU
The shop has recently expanded to make room for more merchandise – flat screen HDTVs, tools, sporting goods and much more.
MAPLEWOOD
ST. LOUIS PARK
Crown Plaza Center 1700 Rice Street 651-488-0008
Texa Tonka Shopping Center 8008 Minnetonka Blvd 952-920-1588
SHAKOPEE
CHAMPLIN
450 1st Ave West 952-445-1876
11351 Aquila Drive No 763-421-7296
Monday to Friday 10 am to 8 pm - Saturday 9:30 am to 7 pm and Sunday 11am to 5pm
If beauty is skin deep, Christina Clinic goes deeper
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ith more than 30 years of experience in hair removal and the skin care business - and now body contouring - the staff at Christina Clinic does it all. The clinic provides services including basic skin care, electrolysis, laser hair removal and CoolSculpting — a new high tech, non-surgical body contouring treatment. “We treat all types of issues,” says owner Christina Cairl. Cairl opened Christina Clinic in Arden Hills in 1981 and made the move to Roseville in 2001. The new state-of-theart facility has seven treatment rooms and serves men and women — ranging from age 8 to 90. “We have patients who come in for multiple services, and hair removal is popular,” Cairl adds. Typically, men have hair removed from their chest, back and the confluence of their eyebrows, while women prefer to keep their upper lips, bikini line and legs silky smooth. Some choose electrolysis, a safe permanent hair removal technique that involves sending heat and current through a probe to destroy the roots of hairs. With electrolysis, which works best for removing lightcolored hair, the hair removal is permanent after a series of treatments, Cairl explains. The clinic is also one of only a few clinics in the state to offer laser treatments using the new Light Sheer Duet Laser System — a comfortable option for permanent hair removal. “The darker and thicker the hair, the better the laser treatment works,” Cairl says.
A progressive clinic Cairl notes that the industry is everchanging, but that Christina Clinic remains a leader in the field. “You’ve got to be innovative or your business will not survive,” she says, adding that one of the clinic’s newest services, CoolSculpting, is gaining popularity. CoolSculpting is a non-invasive, non-surgical liposuction alternative for removal of those pesky love handles. If the bulge won’t budge after diet and exercise, CoolSculpting can freeze stubborn fat, which is then naturally eliminated from the body. Christina Clinic is an affiliate of Crutchfield Dermatology with CoolSculpting and procedures are also done at that office, located at 1185 Town
Procedures & Treatments Non-Invasive Fat Removal CoolSculpting is a patented revolutionary, non-invasive cooling technology created by Zeltiq. It has the capability of removing specific localized fat in body areas such as the waist or love handles, back and abdomen which are proven to be stubborn to respond to exercise and diet. CoolSculpting is a noninvasive and non-surgical liposuction alternative and tummy-tuck alternative.
Laser Hair Removal (Using the Light Sheer Duet Laser!) The ultimate hair removal procedure. It’s quick, comfortable, permanent and able to treat large areas. Unfortunately laser hair removal isn’t for everyone, so give us a call today to find out if laser hair removal is right for you.
Owner Christina Cairl supervises the CoolSculpting procedure, a safe, noninvasive treatment to get rid of extra bulges.
Facials For these facial skin treatments we utilize the world renowned Dermalogica skin care line. Our skin treatments feel amazing and help eliminate signs of aging and bring out the skin’s youthful glow leaving the skin supple, smooth, and radiant. They also make a perfect gift... so ask us about our gift certificates!
Electrolysis The time proven method for safe, permanent hair removal that works on a wider range of skin and hair types. Learn more about our extensive electrolysis experience.
Microdermabrasion Safe and effective technique for improving the texture & appearance of aging skin.
Chemical Peels
Certified Medical Electrologist Cologne Hartman performs electrolysis on a client at Christina Clinic.
Centre Drive in Eagan, 651-209-3600. Cairl says she’s proud Christina Clinic offers its clients this revolutionary new technique, and that she’s even tried it herself with great results. “I want to make sure the services will work for my clients, so I test them out on myself,” Cairl says. Christiana Clinic also offers a full line of skin care items, featuring Dermalogica and NeoStrata products. Beginning with a Face Mapping analysis, a client can experience various degrees of treatment designed to make the skin glow and reduce signs of aging. Further treatments may include peels, waxing, and microdermabrasion. The clinic also offers gift certificates and now has a special offer for a package of five treatments.
In addition to eight longtime employees, the clinic employs two doctors as supervisory medical directors, James Wire, M.D. in Chaska and Charles E. Crutchfield III, M.D, from Crutchfield Dermatology. The staff also includes nationally certified laser technicians, estheticians, and electrologists who can inject Botox and fill wrinkles. Cairl says she believes her staff can help clients keep their skin looking great, and help them feel great too. “We can help them have an overall sense of well-being.”
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Christina Clinic 2338 North Lexington Roseville MN 55126 651-482-8912
www.christinaclinic.com
Superficial chemical peel treatments are quick, in-office procedures that are given in combination with glycolic home care products to stimulate skin renewal helping the skin appear healthier, plumper and tighter with enhanced skin smoothness and clarity.
Fillers For Wrinkles Restylane, Juvederm & Botox.
Galvanic Current Gentle galvanic currents revive stressed and dull skin because increased circulation from the massaging action draws vital nutrients to the outer layers of the skin - creating a healthier, more vibrant appearance.
Capillary Cauterization Method to eliminate skin lesions commonly called “broken capillaries” and “spider veins”.
Eyebrow Shaping Open up your eyes and schedule an eyebrow design consultation for waxing or electrolysis
Bring this certificate to receive
$25.00 OFF first time visit
for hair removal laser, electrolysis, glycolic skin peel, botox and restylane wrinkle fillers, microdermabrasion, medical facial & cool sculpting non invasive fat removal* Complimentary consultation and sample treatment. Open every day.
*One gift certificate per patient. First time visit for service only. Not valid for product. Not valid with other offers.
Dedicated to a higher standards of hair removal and skin systems.
Left, owner Roger Westerling and mascot “Sonny” welcome coin enthusiasts to The Truman Company. Right, Westerling has offered trustworthy appraisals of coins for 36 years.
The Truman Company: a trusted name in coins
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hen it comes to navigating the world of rare coins and precious metals, people have found a trusted guide in Roger Westerling for well over three decades. Sometimes, customers come to The Truman Company to find out the value of a coin or a coin collection so they can sell it. Others want an appraisal so they know a little more about their possessions, says Westerling, owner of The Truman Company in Roseville. And, in a scene that echoes Westerling’s own past, sometimes a neophyte walks in with a coin and a certain gleam in the eye – and leaves with a wealth of knowledge and a newly-minted passion for coins. After 36 years in business, there are plenty of repeat customers at The Truman Company. Westerling’s recipe for continued success is simple: unmatched knowledge of his field and a commitment to building and keeping trust. “We focus on good service and honesty.” Westerling is a life member of the American Numismatic Association with an A+ rating with the Better Business Bureau. He’s been trusted with collections that are too big for their owners to bring into the office. This is where his sterling customer service really shines. “I’m more than happy to come out to their home or bank,” he says. Either in-store or off-site, he spends whatever time it takes to make sure he’s provided a meticulous appraisal. And if someone is interested in selling a collection, they can be assured Westerling won’t “cherrypick” a few valuable coins and leave them with the rest. He says it’s only fair to do business on their terms, and with his experience and contacts, he can handle a wide range of inventory. “There’s a market for everything,” he says. For one thing, the business
In their words Think the coin business is chancy, confusing and, well, rigged against you? These clients of The Truman Company found that with the right advisor, it isn’t. “Once my wife and I determined that we wanted to have precious metals in our portfolio, we contacted one of the highly advertised national providers of these products. The discussion was clear, but the process
Westerling began as a storefront for local customers now counsels people from thousands of miles away. Thanks to the digital age, The Truman Company now counts an estimated 2,500 active clients around the country. Westerling learned the trade from his uncle Truman, a California coin dealer who crisscrossed the country in a quest to find the most coveted coins. “Every time he visited my family, he gave me a coin that had an interesting history. His hope was that I would foster a real interest in rare and unusual coins,” Westerling says. And it worked! While old coins appreciate gradually, precious metals have seen a dramatic spikes in value. From 2002 to 2012, the value of silver went up 456 percent and gold 478 percent. “I honestly think the prices for gold and silver will continue to rise during our lifetime,” Westerling says. The Truman Company has also undergone some major changes in the past year – moving to a new suite that doubled the space to accommodate additional staff and an increased client base. But the business is still easy to find, at the same office building.
felt cumbersome. . . Just prior to making the phone call to finalize the purchase, we contacted The Truman Company for a second opinion. We were very glad we did. Roger made sure we understood the entire buy-sell process, all the fees involved and what to expect after the sale. We made the purchase through Truman and the products were delivered directly to our front door within days. We felt that we were important to them and that they would take care of any issues that might arise. We will definitely use them
Another addition to the suite: space for a dog bed and water bowl for “Sonny,” a Lab-retriever mix – golden retriever, of course. As with so many of Westerling’s decisions, Sonny was a sound investment. “He’s great with customers and adds a special welcome to the place.” Curious about a collection? Concerned about a pending purchase? There’s help right around the corner. “My staff and I are dedicated to helping people preserve and grow their wealth, just like my Uncle Truman did,” Westerling says. “That is why I started The Truman
in the future and truly recommend them to anyone.” – K. B., Michigan “I had many negative experiences in the coin industry. The Truman Company is the first and only coin dealer I have ever dealt with that has been forthright and honest. And I hasten to say the only coin dealer from whom I have had a profit. . . If you had an honest dealer as I believe The Truman Company to be, stay with them just as you would keep an honest and capable mechanic.” – C.A., Virginia Company.” You can hear the Truman Company and Roger Westerling featured in the Brett Winterble Show, Monday through Friday from 9-10pm Eastern on XM Talk 168. In addition Roger joins Brett twice a month to break down the latest in the global precious metals and numismatics markets!
THE TRUMAN COMPANY
BUYING COINS
651-582-3865 2585 Hamline Ave. N. Ste. D Roseville, MN 55113 www.trumanrc.com
At Westwood Ridge, our wellness-focused lifestyle will serve your needs, support your wants, and contribute to your dreams. We provide peace of mind with a full range of health services, and ease everyday responsibilities so you can do what you enjoy most.
Accomplishing more. Our 2012 expansion will broaden our array of health services and include care suites, memory care, and a transitional care rehabilitation program— all designed to empower our community to perform at its best. Whether you want to call Westwood Ridge home or stay for just awhile, the choice is yours. Either way, we’re here to lend a hand.
See for yourself. Laugh with friends. Stay active.
Contact Kristen Edson at (651) 925-2780 for a complimentary lunch and personalized tour.
Rejuvenate.
One Thompson Avenue West St. Paul, Minnesota 55118 (651) 925-2780 | walkeratwestwoodridge.com A member of the Walker Methodist family of local, nonprofit senior services. Owned and operated by WSHC IX.
Apollo Heating and Air Conditioning Excellence with a hometown touch or more than 30 years, Apollo Heating and Air Conditioning has been building a sterling reputation of excellence and value.
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Apollo has an outstanding selection of products from top manufacturers.
The experts at Apollo are ready for your call 24-hours a day.
Whether it’s installation or repair, Apollo can get the job done right.
“That really seems to be an option our customers like,” he notes. After more than 30 years in business and decades of supporting community events and organizations,
Apollo Heating and Air Conditioning is a trusted expert and valued neighbor.
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APOLLO
Family Owned Since 1980
Heating & Air Conditioning An A.C.M. Company
10 Year Parts & Labor Warranty
Ginormous Sale
Why wait to replace that old unreliable and inefficient furnace and air conditioner? From now until April 15th, 2012 Apollo will help out and give you $800 off the installation of a new, quieter, higher efficient heating and cooling system for your home. Ask a home comfort specialist how much you can save today. Manufacture rebates and utility rebates still apply. Not valid with any other Apollo incentives. Ask about our financing options and wait till you get your tax money back to pay it off!
651.770.0603 Or visit us online at CallApollo.com
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Have you changed your furnace filter lately? Stop in today and save!
651.770.0603 APOLLO
SAVE MONEY WITH A PROPERLY TUNED FURNACE!
Furnace Check-Up
$89 Special
APOLLO
Exp. 3-31-12
$89 Service Call
Regular hours Monday - Friday 8am-5pm Call for details Exp. 3-31-12
APOLLO
Duct Cleaning
$50 OFF APOLLO
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Exp. 3-31-12
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Cave says. “We wanted to streamline it and make it easier for visitors to navigate. We wanted to make it colorful and well-designed and something customers would find valuable.” Though Sales Consultant Pete Flanigan says the warm winter has meant fewer emergency calls, customers looking for furnace tune-ups or upgrades have still kept technicians on the job. “People still definitely have needs,” Flanigan says. “I think the quality of our calls is probably better than ever because our technicians aren’t overly busy, meaning they can spend more time with customers. I think this winter has really been a win-win for our customers.” Another major benefit to customers this winter has been an array of truly outstanding deals. President Eric Mattren says he encourages customers to visit www.callapollo.com often to find out about special offers. “Manufacturers are offering better rebates than we’ve ever really seen,” Mattren notes. “It’s a great time to be looking for a new furnace or other piece of equipment.” As always, Apollo’s staff is only a phone call away, but Cave says customers can also book appointments in a moment at www.callapollo. com.
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Offering top-of-the-line brands like Lennox, Carrier, Amana, Apollo Select Series, Venmar, Honeywell, Aprilaire and Weil-McLain is only the beginning. To succeed for 30 years, you need top-of-theline people, too. Operations Manager Aaron Cave says the decades of experience Apollo’s staff boasts is a major benefit to customers. “It’s just really helpful,” he notes. “We really know all the ins and outs of this industry, and because of that our customers can trust they’re working with someone who’s truly an expert.” Now, Apollo can even offer expertise over the Internet, with www.callapollo.com — a website redesigned with customers in mind. Having a furnace emergency? Apollo’s number for 24-hour-a-day response is front and center. Want to check out the basics yourself? Website visitors need only click on the “service tips” tab to find a long list of pointers and advice from Apollo’s experts, from regular maintenance schedules to troubleshooting. Considering a new heating or cooling system or a cleaner-air upgrade? Separate sections feature Apollo’s recommendations for furnaces, boilers, radiant in-floor heat, air conditioners and thermostats. And with homeowners’ new awareness of indoor-air quality, the website’s information about humidifiers, filters, duct cleaning and UV air purification is especially well-read. “We really put an emphasis on redesigning our website,”