At Kath, customer satisfaction is guaranteed
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urnace on the fritz? A/C blowing hot air? For all your heating, cooling and electrical needs, you can count on Kath. Along with a trusted name in the industry, Kath Heating, Air Conditioning and Electrical offers top-notch products, stellar service and a full electrical shop in-house. Thanks to customer satisfaction rates ranging from 98 to 100 percent, Kath has been deemed a “Carrier factory-authorized dealer,” notes manager and master electrician Keith Williams. “Carrier is the industry’s leader,” Williams explains. “They’re constantly updating their products.” In late spring or early summer, Carrier will be coming out with their new long-anticipated “Infinity Control,” a communicating Wi-Fi-enabled touch-screen thermostat. With the new Infinity Control, customers can adjust the home thermostats from any computer with an internet connection or a smart phone anywhere with Wi-Fi. “It’s something people have been asking about and wanting,” Williams says. “It benefits technicians and provides extra comfort for customers. It is calibrated to one third of a degree.” Carrier also recently released a new line of ultra-efficient furnaces that provide up to 98 percent efficiency and added comfort. And if you’re hoping to keep cool this summer for a reasonable cost, consider purchasing a new A/C system from Kath. Last year, Carrier updated their air conditioning product line to maximize performance and efficiency, notes sales representative Jim Manos, and when people upgrade, they get Carrier’s earthfriendly Puron air conditioning system. The old R-22 Freon refrigerant that’s been used in air conditioning for years is being phased out,
All Kath products are installed by Kath employees, not subcontractors, Williams notes, and customer satisfaction is guaranteed. From left to right; Servicemen Gary Carlson, Antone Cumpian and Brent Golaski.
Manos says, and an environmentally-friendly Puron system will give customers better performance, lower utility costs, and fewer repair bills. “It’s a more dependable unit all around,” explains sales representative Brad Hansen. Customers who have replaced their furnace and air-conditioning systems lately have seen average energy savings of about 35 to 45 percent, Manos says. And those looking for even more energy savings can achieve them without digging up their landscape for geothermal systems. Carrier’s new inverter-technology heat pump gives homeowners equivalent heating compared with ground-source geothermal heat pumps. Whether you’re looking to upgrade to a new system or repair an old one, you can always count on the staff at Kath. All Kath products are installed by Kath employees, not subcontractors, Williams explains, and Kath technicians are
‘A tuned-up furnace is a happy furnace’ says longtime service coordinator Rodney Johansen. Regular maintenance for furnace and air systems isn’t just a good idea — it’s a money-saving must. “Cleaning and maintenance keep that system working effectively and efficiently so your savings don’t drop,” Johansen explains. “Your furnace is a moving mechanical system just like your car’s engine. “Nobody buys a new car and then doesn’t change the oil for five years. Your car needs regular attention to be kept running in top shape, and so do your home’s heating and cooling systems.”
certified by the North American Technician Excellence program and licensed with St. Paul and Minneapolis competency cards. Employees always pulls all necessary permits for every job, Williams adds, taking that burden off the homeowner as well as ensuring a high-quality, code-compliant installation.
Have you felt abandoned by another company during a January furnace outage? Kath provides 24-hour-a-day service during the heating season, and customers can also take comfort in knowing that when they call during daytime hours, they’ll always be greeted by friendly office staff, such as service manager Rodney Johansen or office manager Sue Tubman. Tubman goes above and beyond to ensure customers get any rebates available to them; she even fills out the necessary paperwork so all customers have to do is sign on the dotted line.“If we offer a rebate, we make sure our customers get it,” Tubman says. Customers can also purchase filters on Kath’s website at www.kathhvac.com. Kath Heating, Air Conditioning and Electrical is a division of Kath Fuel Oil Service Co. Inc. Thanks to its dedication to reliable products and expert staff, the familyowned company has remained in business since 1944. “At Kath, 100 percent satisfaction is guaranteed,” Williams says. “We want absolutely no unhappy customers.”