Business Voice Q2 2024

THE MAGAZINE OF HAMPSHIRE CHAMBER OF COMMERCE

ECONOMIC AND SOCIAL PROSPERITY The pursuit of sustainability

CHAMBER NEWS

Expert advice and tips for SMEs starting their journey to net zero

FOCUS FEATURE

Adapting your fleet business to a more eco-friendly option

Welcome

BY PETER TAYLOR PRESIDENT OF HAMPSHIRE CHAMBER OF COMMERCE

Sustainability in business: a vital pursuit for economic and social prosperity

Awarm welcome to this edition of Business Voice, the core theme for which is sustainability.

The imperative of integrating sustainability into the heart and purpose of our businesses is compelling. This is not merely a trend or a fad. It must be a fundamental shift necessary for the economic and social wellbeing of our communities and industries at large.

We must have a vision that extends beyond immediate gains, focusing instead on longterm impact. It encompasses a multidimensional approach, balancing economic growth with environmental stewardship and social equity. The opportunities for businesses in our region to contribute positively are vast and varied, ranging from reducing carbon footprints to enhancing employee well-being and community engagement.

efficiency measures and waste reduction. Sustainability is becoming a significant determinant of investment decisions, with investors actively seeking out organisations which demonstrate a commitment to meaningful and environmental development goals.

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The social implications of sustainability in business are profound. The fostering of an ethical culture which values the wellbeing of all stakeholders is key to attracting and retaining talent. It enables businesses to build stronger relationships with communities, customers, and employees.

The economic benefits of adopting sustainable practices are increasingly apparent. Companies committed to sustainable operations are witnessing reduced operational costs through energy

In short, the pursuit of sustainability is not just an environmental or social mandate but an economic one as well. It is an essential component of the resilience and adaptability of businesses in an increasingly complex global landscape. As members of the Hampshire Chamber of Commerce, I urge us all to take bold steps towards integrating sustainability into every facet of our operations. Together, we can contribute to a more sustainable, equitable, and prosperous region.

MODERN PARTNERSHIPS, 170 YEARS IN THE MAKING

A PEER Network 170 years in the making, our strength as a Chamber comes from our ability to adapt to the changing face of business. At the heart of this are those meaningful partnerships that shape our shared Chamber.

Named for our founding year, 1851 is a modern version of what once were called Patronages. With each completely bespoke they can more effectively underpin the ambitions of the organisation we are working with and

Alongside our first four - Leonardo Royal Grand Harbour Hotel, Wonderseekers, Natwest and British Marine – we are delighted to announce long term supporters of our Chamber and the Headline Sponsors of the 2024 Boat Show Lunch Paris Smith LLP as the latest 1851 member.

Interested in developing a partnership such as this? Contact the Chambers Partnership Manger Joe McDowell via joe.mcdowell@hampshirechamber.co.uk

MEMBER NEWS

THE LATEST NEWS AND SUCCESS STORIES FROM CHAMBER MEMBERS

Why should an SME take the net zero journey?

Sustainability communications are no longer the preserve of the corporate sector, writes Philip Tutt-Leppard of ESG specialist, 360 Integrated PR. SMEs benefit from pursuing a net zero plan, reporting progress and actively communicating their approach. After all, why else would over 90% of UK-certified B Corps be SMEs?

And it’s not just activists you need to persuade - 52% of people don’t think business leaders are doing enough about climate change according to the2023 Edelman Trust Barometer.

So, why should a hard-pressed SME take the net zero journey?

Number one – because employees demand it. A report by Kite Insights showed that 83% of employees want to take action on climate change in their jobs.

Secondly, because many SMEs supply corporate customers who face multiple levels of statutory reporting. Those firms need their supply chain to give them information.

It also makes good short-term business sense, in terms of cutting costs. With energy costs still flying high, reducing consumption is only going to benefit the bottom line. The scale of investment will vary from business to business, but it need not be huge. We have recently invested in solar film for our office windows. Not only does it cut glare, it will reduce the need for cooling in summer and heating in winter.

The biggest win of all, however, is the ability to deliver a sustainable, long-term future for your business. There are several facets to this:

• Communicating net zero progress is your licence to operate – stay ahead of the game and the regulators

• It provides competitive differentiation –tangible progress benefits your marketing team (just don’t let them get carried away)

• Reputation is your greatest asset –according to IPSOS, 94% believe the advertising of brands they trust a great deal but only 32% believe advertising from brands they don’t trust.

So, how do you go about it?

Make a commitment; net zero only happens if employees know that leaders are fully invested. Embed that commitment into the business by involving your staff in creating a realistic plan. That should have goals and a strategy to achieve them. Then gather your data to create a baseline from which you can move forward.

When it comes to reporting, prioritise those areas on which you can have the biggest impact. You can check out the UN Sustainable Development Goals to help work out where you

might focus your efforts. But don’t neglect the factors you find more difficult – transparency is the best way to avoid greenwashing.

When it comes to communications, start with your team, then spread the word, consistently, to other relevant stakeholders, bearing in mind their positions on net zero and the level of information they both need and want. If you do not have the skills in house, bring in a specialist like 360 Integrated PR.

There is a lot of support available. The government has a free resource for SMEs at the Business Climate Hub. To liaise with your peers, join the Hampshire Chamber Green

‘Make a commitment; net zero only happens if employees know that leaders are fully invested’

Innovation Steering Group or attend one of the many events focused on net zero. You can also check with your local council whether they have any grants and support to reduce your impact. Winchester City Council has offered free environmental audits for local businesses. Finally, you can contact one of the many excellent sustainability consultants and specialist communicators in our region.

The worst we can do is be paralysed by anxiety. Storms, tempests and floods are affecting our businesses, not just communities far away. Hampshire businesses can be part of the solution and the Chamber helps us act together.

The B Corporation logo is becoming increasingly visible. You might have noticed it on the high street or have suppliers or clients that are B Corps.

March brought together the global community to celebrate B Corp month. The theme of ‘This Way Forward’ provided an opportunity for businesses large and small to share their achievements and ambitions.

The B Corp movement is a rapidly growing community of purposeful businesses that is taking action to improve the future for society and the planet. That might sound like a lofty ambition, but it is one that certified B Corps take seriously.

Being a purpose-led business pays dividends too. In November 2023 the Purpose Dividend report was published by the think tank Demos.

‘B Corp certification isn’t a destination. It’s an invitation to join the journey to better business’

Commissioned by B Lab UK, it is one of the first pieces of independent research that shows balancing purpose, people and profit is good for business.

Acting sustainably is now a necessity for any business. External pressures from regulators, customers, suppliers – even employees – mean that taking responsibility for your social and environmental impact is no longer a nice to have

While striving to reach net zero and decarbonising is the focus for many, that alone does not capture the full spectrum of

a company’s influence on its stakeholders. Identifying, measuring and managing that influence can be challenging but the B Corp framework is a means to do just that.

It’s a holistic investigation of a company’s operations: its governance, workforce, social impact, environmental footprint and relationship with its customers. A business’ overall performance is independently verified, which allows it to tell a compelling story honestly and transparently.

There are more than 8,000 B Corps globally with 1900 in the UK, of which 50 are based here in Hampshire. They might seem like small numbers but collectively B Corps punch above their weight. UK B Corps generate £24bn in revenue and employ more than 81,000 people, yet more than three quarters have fewer than 50 staff.

And it’s not only economic output. Although business never stands still, B Corps don’t just innovate to flourish as companies but also to be more impactful, often tying impact to their business model. They are twice as likely to use 100% renewable energy than non B Corps.

Paul Coverdale, Co-founder of The Pollinator, said: “B Corp certification isn’t a destination. It’s an invitation to join the journey to better business. B Corps consistently attract and retain talent, win business, attract investment, stay true to their mission and think long term.”

Join us for the next Chamber of Solutions event on 23 April, where The Pollinator, and certified B Corps, Omega RE and the Exclusive Collection will be your hosts.

Sustainable plan taking off

Farnborough Airport supports over 3,000 jobs and generates £200m within its local economy, putting it at the centre of a dynamic and flourishing aerospace cluster and making the Borough of Rushmoor one of the fastest growing economic regions in the country. As the home of British Aviation, it is now building upon a pioneering legacy to become a global showcase for airport sustainability.

For the team at Farnborough Airport this not only means continually improving environmental performance, but also striving to become an employer of choice and responsibility, never compromising on the health, safety and wellbeing of its people, proactively supporting its local communities, and continuing its long-standing history of driving economic growth and employment in the region.

‘Farnborough Airport is proud to have been the first airport of its kind to become carbon accredited’

When it comes to improving on environmental performance, Farnborough Airport is proud to have been the first airport of its kind to become carbon accredited in 2018, and more recently one of only a few airports in the UK to achieve Level 4+ status as part of the ACI’s Airport Carbon Accreditation programme. It has also been ISO 14001 certified for its Environmental Management Systems (EMS) since 2015, which ensures it continually actively manages noise, waste recycling, biodiversity and wildlife, air quality and reduce carbon emissions.

In the summer of 2022, Farnborough Airport launched one of the most ambitious Net Zero Roadmap’s in the aviation industry,

where it committed to be Net Zero for those emissions within its control, by 2030 or sooner. Carbon footprint analysis is key for any business looking to decarbonise their operations, as it provides a pathway on how to best plan ahead and act.

Farnborough Airport is the UK’s largest single site supplier of Sustainable Aviation Fuel (SAF) to the business aviation community, and it wants to be the first UK airport to transition away from traditional jet fuel entirely. In doing so, the airport believes it can be part of the solution for attracting investment into the refining and production of SAF right here in the in the UK, and a catalyst for securing much-need domestic supply and the potential creation of new sustainabilityfocused careers.

This brings us back to the heartbeat of any organisation, its people, and their wellbeing, which are vital for future success.

Farnborough Airport is delighted to be certified by Great Place to Work UK, the global authority on workplace culture, and recognised as one of the UK’s Best Workplaces for Wellbeing, one of the UK’s

Best Workplaces for Women, and is also ranked within the top 100 of UK’s Best Workplaces overall.

It is also vital to be able to attract employees. In doing so, businesses can have a positive impact on their local communities. Again, this is something Farnborough Airport endorses, regularly holding local school tours, offering work experience opportunities and has introduced an apprenticeship scheme to help attract and support talent in the region

Whatever direction a sustainability strategy takes, public reporting on the progress made in implementing it will help to build confidence with stakeholders. As businesses in the region look to seize the opportunities in front of them, whether it’s establishing the UK as the next Silicon Valley or positioning our country at the forefront of green industries and life sciences, putting sustainability at the heart of what businesses do, is not only important in tackling climate change, but also essential for businesses to continue to sustain and grow their economic role.

This is certainly true for Farnborough Airport.

Farnborough Airport has offered its customers Sustainable Aviation Fuel since 2021

Taking steps to achieve net zero

At BizSpace, they take sustainability seriously. Their overarching goal is to reduce their carbon footprint, achieve net zero carbon emissions by 2045 or 2050 in line with CRREM and SBTi, and have a positive environmental and social impact across their platform, portfolio, and value chain.

Steps taken to achieve this goal:

1.Going electric

BizSpace is happy to announce that after three years of hard work, the landlord electricity provided at its sites is contracted in a 100% green tariff. Additionally, for tenants who look after their own bills, smart meters enable better energy management, improved efficiency and seamless integration of renewable energy source.

For those who own electric vehicles, they have been hard at work to provide charging

stations, and many of their sites currently have EV charging points. This initiative will expand to all sites in the future.

2.Being biodiverse

BizSpace has successfully mapped the portfolio to identify opportunities for biodiversity improvements in over 200,000 sqm of green space, which includes:

• 86,000 sqm of grassed area

• 49,000 sqm of planted area

• 65,000 sqm of woodland.

Since May 2023 they’ve converted nearly 30% of the grassed area to wildflower meadows, equalling 25,000 sqm. They have also undertaken a tree count initiative this year, allowing them to better understand woodlands and help them identify opportunities to support and protect bees in the UK.

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3.Recycling

Last year, zero waste went to landfills thanks to BizSpace’s efforts to become responsible for collecting their own waste and that of their office tenants. This year, they will be further exploring this area and continue to improve management of waste and water.

Future projects

1.Reduce electricity and gas emission

Upgrade of all buildings to an EPC “C” rating. Status – 31/12/2027

2.Reduce electricity and gas emission Upgrade of all buildings to an “B” rating. Status – 31/12/2030

3.Reduce emission from utilities

Installation of smart water meters to have access to usage data and prevent unusual high consumption i.e. water pipe leaks.

Status – Ongoing

How to boost your wellbeing credentials

In a highly competitive marketplace for attracting and keeping the best talent, ensuring the health, happiness and wellbeing of employees at work is a high-priority requirement for successful businesses.

Ridge and Partners is seeing increasing demand for sustainability and wellbeing accreditation from businesses large and small across Hampshire and beyond, whether to meet best practice, to satisfy ESG commitments or simply to ensure that people are attracted to join and stay with their organisations.

Ridge is working collaboratively and proactively with businesses to help them improve their sustainability and wellbeing credentials. The Ridge Sustainability and Wellbeing team can guide you through the requirements for Fitwel® healthy building accreditation and WELL® wellbeing certification as well as on meeting the likes of BREEAM and SKA sustainability standards.

For further information, please contact Ridge Sustainability and Wellbeing Lead Abby Foster: afoster@ridge.co.uk

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The BizSpace Basingstoke centre

Cleaning up the air in Hampshire

Air pollution is the largest environmental risk to public health nationally, and a particular challenge in Hampshire.

Poor air quality can cause coughing and exacerbation of existing respiratory conditions such as asthma. Long term exposure is linked to heart disease and lung cancer, and can increase the risk of strokes. The Government estimates that air pollution costs the NHS and Social Care sector over £40m each year and contributes to 40,000 deaths.

Air pollutions’ impacts vary by geography and proximity to sources of pollution, often highest in urban areas and near roads. It has the biggest impact on the most vulnerable in society, such as those with pre-existing health conditions and the elderly, plus an impact on children as they grow.

airways, as well as the link between the risk of dementia and exposure to air pollution.

Projects have also been carried out to understand the impact of the shipping sector on Southampton’s air quality, collecting and analysing samples of airborne particulate matter from around the port.

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In Hampshire, the greatest causes of poor air quality are transport, industrial processes, construction, agriculture and domestic heating systems. At the University of Southampton, researchers and the estates team are working to better understand both the causes and solutions to this local challenge.

Research at the university has uncovered the inflammatory effects of fresh diesel exhaust and ambient air pollution-particles on human

Recently, the Sustainability and Resilience Institute at the university, in partnership with Wessex Health Partners, have established a regional air quality working group, which is open to local businesses, to identify the most relevant research questions for our local area, enabling new research to guide decision making. Local Authorities have a legal duty to try and improve air quality in their respective areas, but the causes of pollution are largely controlled by individual citizens and businesses.

As individuals we can all take steps to reduce our contribution to air pollution, for example, increasing active travel through walking and cycling, as well as taking public transport to minimise the number of vehicles on the road. Businesses should provide information and raise awareness of the importance of reducing air pollution among their customers, staff, and the wider community.

The University of Southampton estates team have been working to implement projects to reduce the universities’ contribution to local air pollution and demonstrate the options available to local businesses. These projects have included a scheme to migrate the university fleet away from fossil fuels in favour of electric vehicles and/or cargo bikes, and a range of measures within the University Travel Plan to support increased walking, cycling and public transport use by staff and students.

These measures sit alongside strategic plans to replace gas infrastructure across campuses, increase the proportion of energy generated via renewables and efforts to address Scope 3 emissions throughout the supply chain which have the dual benefit of minimising carbon emissions and sources air pollution.

Exhaust fumes can harm the airways

Small business, big footprint? How to adopt sustainability

By Madeline Jump, GEP Environmental.

Small businesses, your footprint counts – SMEs generate 44% of the UK’s non-household greenhouse gas emissions according to a recent study from Sage.

More businesses than ever before are embracing sustainability measures, and with good reason.

Improving employee morale, reducing overhead costs and increasing goodwill between customers are all benefits that organisations embracing sustainability policies will have seen.

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At GEP Environmental, our team of experts is helping small-medium organisations around the UK achieve their sustainability goals. What projects are most impactful for your small business, and most importantly – where should you start?

Calculate your carbon footprint

Ready to take the first steps in sustainability for your business? A Carbon Footprint is the perfect place to begin. Suitable for

organisations of all sizes, a carbon footprint tracks the emissions produced by a business, allowing you to understand your organisations emissions hotspots and energy usage profile. Why is this important: more consumers than ever before are demanding that the organisations they work with are sustainable – and often, they’re asking for proof. An annual carbon footprint report shows customers your organisation is working towards lowering emissions, resulting in increased customer confidence, and more potential profits. It is a useful gauge of carbon ‘hotspots’ within your operations to better target your reduction activities.

Optimise energy use

For many small businesses, optimising energy use is as simple as ensuring that all outlets, electronics, light and ventilation systems are turned off and powered down at the end of the day. While it is possible to optimise energy use in daily life, the lasting gains you will see are

the result of long-term changes. Consider your business’ lighting, heating and cooling systems.

When did you purchase them, and when will they need to be replaced? While you may not replace your boiler or air conditioning unit this year, it’s something to earmark in your five – or 10-year business plan. Beyond that, consider behavioural change. Staff education plays a tremendous role in decarbonising small businesses. Teaching employees about the benefits of environmental measures goes a long way toward incentivising them to turn off outlets and power down devices at the end of the day.

Why is this important: reducing energy use and improving efficiency reduces costs – it’s as simple as that. In terms of education, empowered, educated employees are environmentally friendly employees, so consider sending your team on an environmental training course – GEP offers several, and would be delighted to speak with you about the course that best fits your needs.

Prioritise operational sustainability

Operational sustainability, or the act of ensuring that business activities do not place future resources at risk, is the goal for any business. We recommend that small-medium businesses focus on those activities which are most accessible (e.g., travel, sustainable procurement) in the first instance, and expand from there.

‘More consumers than ever before are demanding that the organisations they work with are sustainable’

Travel (especially business travel) accounts for almost 28% of the UK’s carbon emissions. To make your organisation more operationally sustainable, always assess travel need and type. Could a meeting be virtual? Could you schedule it with enough time for attendees to take public transport? These small choices make a big impact over time.

In addition to prioritising travel, small businesses should emphasise sustainable procurement – utilising sustainable local (where possible), taking steps to avoid overprocurement and prioritising efficiency within the procurement process.

Why is this important: operational sustainability future-proofs your organisation, but also demonstrates to consumers that your company means business when it comes to sustainability – as many consumers would rather purchase goods and services from a business with a demonstrable sustainability record.

Waste not, want not: giving new lease of life to old equipment

At TRACO, we're not just another business. We’re on a mission to make a meaningful impact on the world while setting a new standard for corporate responsibility. As a certified B Corporation, we’re committed to balancing profit with purpose, and our Free Community Container initiative is a testament to that commitment.

B Corp: redefining business success

their way to responsible recycling facilities.

In today’s fast-paced business world, it’s not uncommon for offices to invest in new furniture, only to discard it within a year or so. This cycle of consumption not only strains financial resources but also contributes to environmental waste. That’s where TRACO comes in.

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Being a B Corp isn’t just a label for us; it’s a reflection of our values. We’ve embraced this certification because we believe that businesses should be forces for good. It’s about more than just profits; it’s about people and the planet. We take pride in being a member of a worldwide community of businesses committed to harnessing their influence for the greater good.

The Community Container: sharing the wealth

TRACO has been a committed advocate for sustainability since our establishment in 2013. From day one, we’ve been passionate about ending the unnecessary waste of valuable assets that are far too good to end up in a landfill. Our commitment extends to ensuring that even items that can't be directly reused find

We identify furniture and equipment that still has plenty of life left in it. Instead of allowing these assets to be discarded, we step in to give them a new purpose. Whether it's through selling them to clients or placing them in our Community Container, we ensure that these items continue to benefit individuals and organisations, while protecting the planet.

‘Our Community Container initiative reflects our unwavering commitment to benefit both the local community and the planet’

“We love our Community Container… jam packed with all kinds of random stuff, that people and business can come and thumb through. Take as little or as much as you please as long as it’s get reused and another

lease of life,” Jason Bentey, TRACO’s Founder and Managing Director.

Our Community Container initiative reflects our unwavering commitment to benefit both the local community and the planet. Inside, you’ll discover a diverse array of items ready for a second lease on life, all available free of charge to individuals and organisations that can put these assets to meaningful use. Whether it’s office furniture, equipment, or various other valuable resources, TRACO ensures these items find new homes, continuing to serve a valuable function. We firmly believe that every asset has the potential for a second life, and our dedication to sustainability and community welfare is at the core of our mission.

Making green cleaning available for all

Our journey at Lion Commercial Cleaning Ltd began back in 2000, a time when “green cleaning” was a niche concept, known only to a select few in the industry. Back then, only a handful of forward-thinking businesses were willing to invest in ecofriendly practices, viewing them as a luxury or a closely guarded secret.

But as time progressed, so did our commitment to sustainability. In 2023, we made a pivotal decision to transition all our products to green eco-friendly alternatives as our standard offering. This wasn’t just a business move; it was a reflection of our belief in environmental consciousness and responsibility. We restructured our supply chain, partnered with carbon-neutral suppliers, and downsized our vehicle fleet to further minimise our carbon footprint.

This transformation marked a turning point

for us. Now, in 2024, we're proud to position ourselves as pioneers in the eco-friendly cleaning sector. Our dedication to sustainability goes beyond mere words; it’s evident in the actions we’ve taken to address pressing environmental issues.

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In turn this has enabled us to support other business to work towards being net zero too. By making eco-friendly cleaning accessible and affordable, we’re paving the way for a greener future for all.

We’re here to support businesses like yours in making a positive impact on the environment. Together, we can create a cleaner, more sustainable tomorrow.

Let Lion Commercial Cleaning Ltd be your trusted partner on the path to a greener future and your net zero journey.

An example of a Community Container

STB helps i-access expand its reach

Farnham-based translation service provider Surrey Translation Bureau (STB) has been working with the Surrey and Borders Partnership NHS Foundation Trust (SABP) to help raise awareness and reach of their i-access drug and alcohol service.

SABP is the leading NHS provider of mental health, wellbeing and drug and alcohol services across Surrey and North East Hampshire. The organisation also provides crucial learning and neurodevelopmental disability services.

One of SABP’s key services is the iaccess drug and alcohol service for people in Surrey who want to reduce their drinking, need help with problematic drug use, and/or are highly dependent on alcohol and want to stop drinking. To help make the treatment accessible to as many Surrey residents as possible, STB has been supporting iaccess by providing translation of information leaflets and other documents from English into several languages.

“i-access’ experience with STB has been excellent. STB has delivered translation work on time, in good quality and with professional support service. The representative was always in communication throughout the process. The team was efficient and easy to work with; it was thorough and went above and beyond by seeking contextual information and providing explanatory notes as needed.”

Creating awareness with language support

To create more awareness about the services offered and deliver the relevant crucial details, i-access engaged STB to translate its service leaflets and group programme workbooks. These contain important information about the provision of treatment and recovery support, the referral process and multidisciplinary teams of the service. Given the diverse demography of Surrey and its border regions, the content was translated from English into Farsi, Bulgarian, Russian, Romanian and Nepali to make it more accessible.

From a small seed, a mighty events business has grown

From a single LED cherry tree back in 2014 to almost 2,000 trees of all varieties, the event tree and bespoke installation specialist celebrates a decade of hard graft, creativity and success.

The phrase ‘kitchen table start-up’ evokes images of small and cosy home-run businesses. Twilight Trees may have started with a single tree to rent but just a few years later, with eight staff sat round the kitchen table and the garden housing 26 shipping containers, it became clear that Susie Reid Thomas was on a mission to change the landscape of the events industry, one tree at a time. She said: “I would drive past the National History Museum and think, one day my trees will be in there.” By 2018, they were.

‘With rented trees used time and time again, and many new designs being made from foraged fallen trees, sustainability is a key focus’

The turning point in the business’ history came a year after its inception. Susie said: “I had been renting out a small handful of LED Cherry trees for about a year. It had been a real hustle and I was juggling two small children at the same time but the name was getting out there. One day a call came in from Burlington Arcade and they commissioned a 30 tree installation with a multi-year contract. Twilight Trees decorated Mayfair’s eminent arcade that year and the phone hasn’t stopped ringing since. That was nine years ago!”

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As the business went from strength to strength, momentum was shattered in 2020 when the events industry came to a standstill. With quick innovation and remarkable determination, the company pivoted its offering and started creating high-end floral dividing screens. This was an overnight success and not only allowed Twilight Trees to survive but against all odds, thrive.

In 2022 Twilight Trees, now manned by man and wife team Susie and Andrew, moved to a series of expansive farm units just outside

of Winchester. Passionate about nurturing local talent, Twilight Trees have set about sourcing and training as many local people as possible and now employs 20 members of staff including two under their new apprenticeship scheme. Twilight Trees’ reputation for both service and quality has led to the company supplying artificial trees for over 300 events each year. They are preferred suppliers at venues such as The National Gallery, The Ned, Coworth Park, and Kew Gardens and have worked at venues such as The National History Museum, Kensington Palace, the V&A and were suppliers to the first event held at Balmoral Castle. Clients include names such as Google, Amazon, Netflix and Disney and the bespoke service stretches worldwide.

Twilight Trees creates spectacular ‘walk through the seasons’ to celebrate 10 years in business

Twilight Trees has a strong focus on innovation and creativity all while ensuring that the service is inherently sustainable. With rented trees used time and time again, and many new designs being made from foraged fallen trees, sustainability is a key focus.

Andrew Reid Thomas said: “We are a proudly carbon neutral company. We audit and offset our carbon footprint across all of our events, travel, shipping and the running of our business. In 2023 we offset 68.04 tonnes of CO2 by supporting a global portfolio of verified carbon reduction projects and we also plant trees monthly through TreeApp.”

As the company looks ahead to its next 10 years, Twilight Trees is full of ambition. With its creative energy, enthusiasm, and supportive team ethos, Susie and Andrew are certain that the next decade will realise even bigger dreams, as they continue to create the spectacular.

Cleaning up emissions and aiming for net zero

As global attention intensifies on environmental sustainability, Wessex Cleaning Equipment, a key supplier to the commercial cleaning and facilities management industries, is making significant strides towards achieving Net Zero emissions by 2040. This initiative not only sets a benchmark for the industry but also demonstrates the critical role suppliers can play in the broader environmental agenda.

Strategic shifts in operations and energy use

At the heart of the organisations strategy is a comprehensive upgrade to its internal infrastructure, enhancing energy efficiency across its operations. This includes a full transition to 100% renewable energy sources, positioning the company at the forefront of sustainable practice in the supply chain sector.

Optimised logistics and renewed technology

This collaboration ensures an impartial audit of emissions, providing credible and transparent data on the company’s environmental impact.

Employee engagement as a sustainability catalyst

The company fosters a collaborative work environment where employees are encouraged to contribute ideas for sustainable practices, particularly in their specific departments. This inclusive approach is crucial for driving long-term commitment to environmental goals.

Navigating supplier engagement challenges

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PEOPLE,PLANET AND PROFIT

A significant aspect of Wessex Cleaning Equipment’s environmental initiative is the adoption of advanced route planning software for its delivery services. This technology aims to make logistics more efficient, reducing fuel consumption and thereby decreasing the company’s carbon footprint.

Measurable progress in emission reductions

The company's efforts are yielding tangible results, as evidenced by a consistent decline in carbon emissions – from 201.1 tCO2e in 2021 to 181.0tCO2e in 2022 and 171.1 tCO2e in 2023.

This trajectory reflects the effectiveness of the strategies in reducing its environmental impact.

Partnership with Planet Mark for credibility

Enhancing its commitment to transparency, the organisation has partnered with Planet Mark, a sustainability certification body.

A major challenge in the sustainability journey is engaging suppliers, particularly in obtaining emissions data. Many manufacturers treat this information as confidential, making it challenging to manage scope 3 emissions comprehensively. This situation highlights a broader issue in the industry – the need for greater transparency and collaboration in environmental sustainability.

Customer interaction and environmental advocacy

The company maintains a proactive engagement with its customer base regarding its environmental goals. The company not only informs its clients of its progress but also actively solicits feedback, integrating customer insights into its sustainability strategies.

Through innovative practices in operations, logistics, and stakeholder engagement, the organisation is paving the way for a more sustainable future in the supply chain for commercial cleaning and facilities management sectors. As it continues to tackle challenges and evolve its strategies, its journey serves as an inspiring model for environmental stewardship in the supply landscape.

Our journey to becoming a B corp

By Simon Bond (pictured), Managing Director, Cyan Solutions.

At CYAN Solutions, our role as an IT support provider immerses us deeply in the world of technology.

This has led us to reflect on the significant impact our operations may have on the environment and the well-being of our people. The desire to not only offset our ecological footprint but also to spearhead change in the rapidly evolving technology sector has become a cornerstone of o ur philosophy.

We see it as our duty as business owners to pave the way for positive transformation, offering our customers the opportunity to contribute to this change through the services we provide. This commitment has set us on a path towards not just redefining our operational ethos but also aligning our actions with our responsibility towards the planet and our community.

Following this, we have made the decision to begin the journey to become a B Corp certified company, and it's been an eye-opening adventure. This isn't just about getting a certificate to hang on the wall. It's about proving we're a business that cares deeply about

and really seeing ourselves for the first time. We’ve had to ask hard questions about whether we're truly living up to our values. It’s mean t rethinking how we make decisions and putting what’s best for the planet and people right up there with making a profit.

One of the hardest parts has been getting everyone on board with these changes. It’s a big shift in thinking for everyone involved, from the top of the company down. But it’s also been a chance for us to come together and work toward something that matters.

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

Even though we haven't crossed t he finish line yet, this journey has already given us so much. We’ve learned that making a positive impact goes hand in hand with being a successful business.

more than just making money. We want to be good for the world, not just good in the world.

When we heard about B Corp and how it measures a company's impact on its workers , the community, and the environment, it felt like a perfect match for us. But we quickly learned it’s one thing to believe in these values and another to put them into practice.

Trying to become a B Corp has been tougher than we thought. It's like looking in a mirror

Urgent: company address alert issued

By Emma Selby (pictured), founder of SiGNAL.

Does your Limited Company meet the legal requirements when it comes to your registered address?

The registered address must be present on all company stationery including letterheads, websites, invoices and order forms. The business name and address on your website and stationery should reflect the name and address on your certificate of incorporation.

Did you know that changes were made to the laws governing company addresses on 4 March 2024?

From now on all companies must register an 'appropriate address' for their office. An appropriate address is one where:

• Any documents sent to the registered office should be expected to come to the attention of a person acting on behalf of the company.

• Any documents sent to that address can be recorded by an acknowledgement of delivery.

Using P.O. boxes as office addresses is no longer legal. You can still use your home address but do you really want your home

address searchable on Companies House and displayed on your website and stationery? I would argue that this is inadvisable.

If you are still using your home address as your legal business address, take a moment consider the following.

It’s advisable to keep personal information such as your home whereabouts safe and private and separate from business concerns.

Having a proper business address portrays a more professional and serious image.

Clients, partners and suppliers tend to trust businesses more when they can see a dedicated business address rather than a residential one.

With the rise of remote work and nomad businesses having a fixed business address is more important than ever. It helps in building credibility and trust with customers and partners.

By using a distinct business address instead of a home address, companies can protect their privacy, enhance their professional image, and build trust in the business community.

The approach I would recommend is to look for a bespoke business mailbox and registered address service.

Our customers, our team, and our community have all noticed the changes we’re making, and the support has been amazing.

We're still on our way to becoming a B Corp certified company, but we’re more committed than ever. This journey has taught us that being a better business isn't just about what we do, but how we do it. It's about making sure that every decision we make today helps build a better tomorrow for everyone.

A dedicated mailbox service provider will make sure your address follows all the rules, leaving you free to concentrate on running the business. In addition, providers can add value to your business with parcel handling services, mail scanning and even use of meeting rooms. At SiGNAL if you sign up for a mailbox you become part of our business community with networking opportunities on and offline, access to business resources and training and invitations to local social events.

If your business is still registered with a PO Box or home address and you’d like to give your business a quick professional makeover with a professional address, it’s simple and affordable. Get in touch with any mailbox and virtual office provider for a quick and easy solution to suit your business needs.

Emma Selby is founder of SiGNAL, a community led Flexspace and Virtual Office Provider based in North East Hampshire.

New hires welcomed as engineering firm expands

An engineering solutions business in Hampshire has made a raft of appointments as part of strategic growth plans.

Fareham-based Barnbrook Systems has welcomed nine new faces in a range of roles from trainee to senior positions.

It comes as the multi-award-winning firm embarks on the next phase of its development with renewed focus on its solutions for key markets in defence, rail, fire and security.

The business, founded in 1978, is projecting 30% growth in turnover in 2024 and the recruitment of another 10 staff to take its headcount close to 50.

Andrew Barnett, Managing Director of Barnbrook Systems, said: “These appointments represent a major investment in our people and our business.

“They are in line with changes to the business and our strategic expansion plans for 30% turnover growth as we concentrate on our key solutions and services for markets in the UK and abroad.”

Andrew, who was recently appointed to the board of the Farnborough Aerospace Consortium (FAC), added: “We are a dynamic

and ambitious business which is looking forward to an exciting year ahead, including the Farnborough International Airshow in the summer.”

Barnbrook’s new starters include Quality Assurance Process Engineer Hazim AlWajeeh, who is a former Rolls-Royce Motor Cars worker from Southsea, and Production Controller Karol Kowalik, of Southampton, who will be responsible for planning and management across the firm’s manufacturing facility.

‘We are a dynamic and ambitious business which is looking forward to an exciting year ahead’

They have been joined by electronics trainee Cameron Fox, 17, of Denmead, and work experience intern Safin Ali, 18, of Portsmouth. Both have come to Barnbrook Systems from

the Centre of Excellence in Engineering, Manufacturing and Advanced Skills Training (CEMAST) in Fareham, part of the recently merged South Hampshire College Group.

Three more work experience interns in electro-mechanical engineering and mechanical engineering have also started. They come to the company as a direct result of an employment fair held by Fareham MP Suella Braverman in late November. They also attend CEMAST.

Two new production and engineering team members are also due to start full time in January. The firm’s former head of engineering Keith Smith has returned as Design Consultant while Rosalind Lines, of Southsea, has joined as financial controller and Minah Wilson, of Chandlers Ford, has started as finance assistant.

Jenni Evans, Work Placement Lead at CEMAST, said: “Successful partnerships between industry and education are absolutely crucial for our skills base and economy.

“We value Barnbrook’s support in providing hands-on experience and career path opportunities for our T-Level students and engineers of the future.”

Barnbrook gives a warm welcome to their new appointments

Corporate support for hospices

Naomi House & Jacksplace supporter Twinings recently took part in the hospices’ first ever corporate skillset volunteering session. Naomi House & Jacksplace are hospices, based near Winchester, that provide vital care and support to life limited and life threatened children, young adults and their families across the south coast.

The Sales and Marketing team from Twinings volunteered their time to share their experience and creativity with the Fundraising team at Naomi House & Jacksplace, giving valuable support in areas including corporate and community fundraising and fundraising events.

The session involved marketing skillsharing, stewarding the charity’s supporters by phoning and thanking its Santa Fun Run participants, and volunteering in the Naomi House & Jacksplace Newbury shop.

Twinings also provided ‘calm and sleep tea hampers’ for families visiting the hospices.

Ella Clayton, Senior Fundraiser at Naomi House & Jacksplace, said: “We really value the support from our friends at Twinings and it has been such pleasure to work with the team to create such a meaningful and valuable afternoon. We’re looking forward to further professional services support from Twinings in 2024.

“Business to third sector (B23) skillset volunteering allows businesses to volunteer their team’s professional services to help our charity. This new opportunity will allow us to offer more volunteering opportunities to our corporate partners in the future, to help companies achieve their CSR goals.”

Simona Volpe, Category Manager at Twinings UK & Ireland, said: “Twinings are thrilled to support Naomi House & Jacksplace, and have done for many years. It was incredibly rewarding for our employees to be able to use their professional skills to support the charity.”

Twinings team stood together at Naomi House & Jacksplace

CHAMBER NEWS

ADVICE, NEWS AND UPDATES FROM THE CHAMBER

biggest Beating your competitor

By John Tunstall of the Institute of Sales Professionals

Recent announcements confirm that the UK economy entered recession in the final quarter of 2023. Since the financial crash of 2007, UK productivity has fallen by some 30% against our major competitors and, among the OECD countries, the UK is fourth when it comes to business startups but drops to fourteenth for those still trading after five years. A significant factor in these figures is put down to the UK’s ability to sell.

British businesses have a critical shortage of salespeople with the right negotiation and leadership skills and digital expertise. This is Britain’s chance to encourage a generation of skilled and ethical salespeople to sell our brilliant innovations and high-quality products both in the UK and overseas. The Covid-19 pandemic accelerated the digital revolution in how we trade and exposed an acute skills shortage in professional business-to-business selling.

According to Stephen Kerr MP, Chair of the

All-Party Parliamentary Group for Professional Sales: “If every SME in Britain could increase their productivity by just a few per cent, it would transform the UK economy and lift the living standards of British workers. If we could close the productivity gap between the best and the rest it would boost the economy by around £270bn, according to the Bank of England.” A simple Google search, or LinkedIn search will tell you there are 91,000+ sales vacancies in UK today.

In their report, ‘The Missing Link’, the AllParty Parliamentary Group for Professional Sales identified a critical shortage of professional salespeople which affects every business, but particularly SMEs. Helping SMEs acquire professional sales skills will have a significant, positive impact on their productivity. It also highlighted a negative attitude in Britain towards selling that is holding the economy back.

Plenty of advice is available for SMEs on upgrading the finance or marketing function

Chamber members get connected at event

On 21 February, 46 delegates attended the first Chamber Connects! event at UBC UK, Fleet.

This brand-new collaborative networking event for the north of the county used a table networking format facilitating the opportunity for delegates to pitch their business to almost everyone in the room. After the table networking, everyone had a one-minute opportunity to present their business. Working in collaboration with Melanie Wardle from Marketing Motion (Coffee &

Connect), Barbara Payne from Digital House (Connecting Biz) and Mark Jones from Destination Basingstoke, the whole event was led by Barry Smith from Hampshire Chamber of Commerce.

“The first Chamber Connects! event held in Fleet gave businesses a superb opportunity to meet a variety of business owners from across North Hampshire. This collaborative approach was designed to ensure that the best connections are made, and this was certainly achieved.”

of an SME via Local Enterprise Partnerships (LEPs) and Growth Hubs. But there is practically no advice on sales processes, recruitment or management. Anecdotally, this is not for want of demand. SMEs are very keen to hire sellers who will increase their sales, but do not know how to choose a candidate capable of doing this. Research suggests that best-practice sales training boosts a business’s economic performance by an average of 30%, become productive 30% faster, and stay in role 40% longer.

The indications from the jobs market are that companies are advertising for salespeople with specific skills: an advanced grasp of professional, customer-centric selling techniques, and competence in the use of

Further events will run on the third Wednesday of the month and will alternate between venues in Fleet, Basingstoke and Andover. For further details please see the Events page on our website: www.hampshirechamber.co.uk/training-

digital tools like customer relationship management software (CRM). The latest addition to the Chamber’s 6S For Success business development series is the ‘Transforming Sales Results’ course which is a combined series of workshops endorsed by the Institute of Sales Professionals (ISP) delivered over 3 sessions and will provide the tools needed to improve sales results, win solid and sustainable business as well as providing a template which can be implemented repeatedly with different clients.

John will be hosting a course on the topics discussed in this article in the next couple of months. Look out for these on Events page on our website: www.hampshirechamber.co.uk/events

Grow your network: Don’t miss Hampshire’s business expos

After a run of successful events in 2023, Hampshire’s largest Business to Business Expos are back for 2024 powered by B2B Expos and once again supported by Hampshire Chamber of Commerce.

The business expos aim to build a community by promoting businesses across Hampshire, finding new suppliers, making new connections and learning about current issues facing businesses.

The free-to-attend exhibitions take place across Hampshire in business hotspots including Farnborough, Basingstoke, Portsmouth and Southampton.

B2B Expos bring businesses – both large and small – start-ups and local organisations together to encourage networking, collaboration and conversations.

Whether you’ve been in business for a long time or you’ve just started, you will find a wealth of opportunities to expand your knowledge and network at the upcoming business expos.

Companies looking to expand their networks further can also attend similar events organised by B2B Expos in Dorset, Wiltshire, South West, The Midlands, Berkshire, Surrey and Sussex.

To find out more about the business expos in Hampshire or to discover how you can exhibit, visit, speak or sponsor the events, please contact Gemma Brett on 01256 838386 or email gemma@b2bexpos.co.uk or visit www.b2bexpos.co.uk

Good feedback from some of our delegates:

“Thank you for a great event. It was welcoming and friendly with a great buzz plus well attended. I enjoyed both the informal and facilitated networking and made some new connections.”

“It was a good size event, well organised and it had a great atmosphere.”

“It was an excellent event, well run. Thank you.”

At the events you will make new connections, be inspired and network with hundreds of like-minded professionals to help you grow your business and build new relationships.

Companies big and small are regular exhibitors at the events including Tesla, HSBC, Lloyds Bank, Federation of Small Businesses, IKEA, Paultons Park, Sky, BT Business and many more.

As well as busy exhibition halls, each business expo features a packed line-up of expert keynote speakers, free workshops and speed networking hosted by the events team at Hampshire Chamber of Commerce.

Upcoming free seminars include topics from the advancement of AI and business growth to social media and local marketing – with everything at the show, including exhibitors and networking, focusing on sales, marketing, innovation and growth.

DATES FOR YOUR DIARY

Southampton Business Expo

Wednesday 22 May 10am-2pm

Hilton at the Utilita Bowl

Portsmouth Business Expo

Thursday 19 September 10am-2pm

The Village Hotel

Basingstoke Business Expo

Thursday 3 October 10am-2pm

The Apollo Hotel

Staying compliant with HMRC R&D tax changes

It is now more important than ever to ensure your research and development (R&D) tax relief claims are compliant with the relevant guidance. HMRC have rightly, in recent years, increased their levels of diligence in the examination of all claims.

If they look at your claim, will you be confident that it was built responsibly and can be defended in its entirety? R&D enquiries can be a long and laborious process; however, our specialists are here to help and support you and your business.

Ryan’s R&D Enquiry Support Service

From initial enquiry notifications to providing detailed responses, we’re by your side. Our service covers document preparation, strategic communication with HMRC officials, and thorough representation during any hearings or meetings.

Our expert team of technical specialists, tax analysts, and chartered accountants are committed to resolving enquiries from HMRC. We stand by every one of our clients’ claims and, as your dedicated partner, will strive for a smooth and successful outcome to any enquiry. If you are a claimant that is currently being affected by an enquiry, whatever the stage, or if you are an accountant/adviser that has submitted R&D claims on behalf of clients, we are here to help.

Our service includes the following:

• A comprehensive review of all your claim documentation and correspondence to date.

• Expert advice from our seasoned tax professionals who have a deep understanding of HMRC procedures and R&D tax relief regulations, as well as a proven track record in successfully resolving HMRC R&D enquiries.

• Preparation of a detailed strategic report that highlights areas to concentrate on, areas of weakness, and other observations to help you/your client proceed with the enquiry with our further knowledge at your disposal.

• Direct communication with HMRC throughout the duration of the enquiry, including reviewing all HMRC correspondence and providing clear and concise responses to all queries on your behalf, while safeguarding your interests. In the event of meetings or hearings, we will act as your advocate, ensuring your case is presented convincingly and in accordance with HMRC guidelines.

If we can’t add any value, we will not prepare the detailed report; however, we will provide you with a document that contains suitable

reasons for our decision and guidance on possible next steps you can take.

‘Let us take control of your R&D enquiry and handle the complexities of the enquiry process’

After your HMRC R&D enquiry has been resolved, we will offer our support for any ongoing R&D tax relief claims. This will ensure your future claims have followed any feedback from the enquiry and are as robust as possible to prevent any further investigation.

Do you need help with an HMRC enquiry into your R&D tax credit claim?

Our dedicated R&D enquiry resolution team is here to be your ally in securing the best outcome for your business and to safeguard your investments in innovation. Let us take control of your R&D enquiry and handle the complexities of the enquiry process, allowing you to focus on what you do best – driving innovation within your business.

Book a no-obligation call with one of our R&D enquiry team at go.innovationfunding.com

Helping you take your business global

Revolutionising global trade in the digital age

By Shevaun Haviland (pictured), Director General of the British Chambers of Commerce & Chris Southworth, Secretary General of ICC United Kingdom.

We stand at the dawn of a digital revolution poised to radically reshape how worldwide commerce is done. Last year’s International Trade Week showcased everything our two organisations are doing to help this crucial modernisation.

We want the UK to be ambitious – because the benefits are clear. The BCC’s Trade Manifesto, published in July, called on the government to work with business to ensure 60% of UK exports are carried out digitally by the end of the decade. The ICC’s digital trade roadmap predicts technology can bring £25bn in SME trade growth across the UK.

Both the British Chambers of Commerce and ICC United Kingdom are leading the way, as champions of digital trade. The BCC’s Global Britain policy group, which includes leading firms like BP and DP World, will make recommendations for the UK Government, as will the Barclays-ICC United Kingdom digitisation of trade taskforce. We must work together to clearly outline how domestic business and policymakers can accelerate trade for a digital age.

‘Government needs to work with business to give SMEs the tools to switch to digital and embrace this exciting future’

The Government has made a good start. The Electronic Trade Documents Act is now in effect – giving digital documents the same legal status as paper versions. There is, however, still much to do. Government needs to work with business to give SMEs the tools

to switch to digital and embrace this exciting future. We all want the same outcome –cutting the cost and complexity of trade.

We can say with confidence that the UK is leading the way on digital trade globally. The Act has galvanised other countries in the G7, and China are now also removing legal barriers to trade digitalisation. The G20 are also committed to adopting new modern digital trade norms, and 90% of world trade is expected to be on a path to digitalisation once the WTO Ecommerce Agreement is signed. Embracing technological changes comes at a time when trading is tough for SMEs. The BCC’s recent Trade Confidence Outlook saw SME exports continuing to languish. Half of all SME exporters (50%) saw no change in overseas sales, and 24% reported a decrease. Only a quarter of exporting SME firms (26%) saw their overseas sales rise in Q4.BCC indicators show exports have consistently underperformed compared to domestic sales since the pandemic. Violence in Ukraine and the Middle East has increased the uncertainty and economic headwinds for trading companies. Digitalisation

can help in these difficult trading times, and set a framework for the future.

The UK and the EU are each pursuing Single Customs Windows, the World Trade Organisation is negotiating on e-commerce standards, and modern rules on data, customs and trade facilitation are being enshrined in new trade agreements. Reams of paper documentation are heading for the bin, which represents a real move forward on digital trade for UK exporters.

We now have an opportunity to radically upgrade how the UK trades with her international partners. The challenge now is to ensure firms, particularly SMEs, seize the opportunities and secure the game changing benefits. The BCC and ICC United Kingdom stand ready to help make that happen.

CHAMBER POLICY

REPRESENTING OUR MEMBERS LOCALLY, REGIONALLY AND NATIONALLY

The sustainability journey for businesses

By Jackie Hewson, Economic Development Officer at Test Valley Borough Council.

Rising energy costs have affected all businesses in the last two years and, in parallel, customers and consumers have become more environmentally conscious.

Thus, there are strong business drivers for companies to take sustainability seriously, and those that do can reap rewards in terms of cost savings, reputation and customer loyalty.

Of course, businesses differ hugely and so face varying challenges to become more sustainable – many small companies will have no specialist resources; some sectors are at the sharp end because of energy intensive operations or high transport costs; building premises are diverse; and businesses have differing access to funding.

Your current carbon footprint will depend on these factors and more, so no two companies’ journeys towards a more sustainable operation will be the same.

If you are a SME, the SME Climate Hub is one place to start. It provides free resources and access to a business carbon calculator.

You’ll be asked basic information about your size, sector, market, energy costs and spend on items such as travel. Once you have a benchmark, it is easier to set realistic and measurable targets for reduction.

The UK Business Climate Hub is the UK partner of the SME Climate Hub and is a collaboration between the UK Government, businesses and business groups. It outlines ‘7 Steps to Sustainability’, starting with the basics and progressing to topics such as international standards and product certification.

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

Pressure from Government is ramping up. Since 2019, the UK’s Streamlined Energy and Carbon Reporting policy has required large companies (meeting two of: turnover >£36m, balance sheet £18m, >250 employees) to share energy use and carbon emissions in their annual reports.

Since autumn 2021, suppliers bidding for contracts worth more than £5m per annum from central government departments, their executive agencies and non-departmental public bodies have had to detail their commitment to achieving Net Zero through a carbon reduction plan.

‘The direction of travel is clearenvironmental and sustainable regulations will only strengthen’

In April 2022, mandatory climate-related financial disclosure regulations were introduced for certain publicly quoted companies, banks, insurance companies and large private companies. The measures so far target the larger companies, but the direction of travel is clearenvironmental and sustainable regulations will only strengthen. It’s a dangerous strategy to bury your head in the sand.

Interestingly, the second step in this action plan is to involve your team. If you can change the culture at your business, then the team works together to implement changes. You also make yourself more attractive when you want to recruit.

Numerous local authorities have declared a climate emergency and produced action plans. They are actively working to reduce carbon emissions within their jurisdictions and so they are likely to offer some support to local businesses seeking to decarbonise. This may range from advice services, to grants, to mapping of solar potential for businesses in their areas.

It is worth your while to spend time on your own Council website to see what is available to you.

The Hampshire Chamber is also prioritising sustainability as a theme – it held the inaugural

Hampshire Chamber offer a remote solar survey

‘Unlocking Hampshire’s Green Potential’ event in Basingstoke in autumn 2023 and plans to repeat the event in 2024.

The focus was very much on practical steps that businesses including SMEs can take, and the speakers provided links to free resources to help businesses start to make changes.

One exciting offer through the Hampshire Chamber is a remote solar survey which can provide information on the solar potential of your roof, considering shading, slope and orientation. It can provide indicative costs for PV solar and likely returns to help you make an informed choice about next steps.

The problem can seem overwhelming, and you have to move forward in manageable steps.

For some, this may be installing renewable energy, for others, changing to a renewable energy supplier.

Some may focus on retrofitting measures, others on reducing waste, consolidating travel, switching to electric vehicles, or optimising equipment.

Some businesses will be ready to look at supply chains. Help is out there – it’s time to make a start.

Jackie Hewson is an Economic Development Officer at Test Valley Borough Council. TVBC is putting money towards net zero support for Test Valley’s rural businesses through funding received from the UK Government as part of its Rural England Prosperity Fund allocation. Further details are available through Decarbonisation and Net Zero | Test Valley Borough Council

Visit: www.testvalley.gov.uk

Rushmoor to benefit from slice of Shared Prosperity Fund

Rushmoor Borough Council is to benefit from a £1m boost to help support local communities thanks to a grant from the government’s Shared Prosperity Fund.

The UK Shared Prosperity Fund is part of the government’s Levelling Up agenda and aims to build pride in place and increase life chances across the UK.

Most of the funding (£898,000) will be spent by the council in 2024/25.

The wide range of projects will run between April 2024 and March 2025 and will include:

• A new town square in Farnborough to create a new space for town centre events

• Grants for independent town centre businesses to improve their shop fronts

• Continued support for North Camp businesses affected by the Lynchford Road improvement scheme

• Seed funding for a new community hub in Aldershot Park

• Mental health workshops and youth activities at the Aldershot Youth Cafe

• Encouraging businesses at Farnborough Airshow to open locations in the area

• Mentoring and training for local digital and creative businesses

• Promoting careers in science, technology, engineering, arts, and maths.

Rushmoor Borough Council’s Cabinet member for Community, Councillor Sue Carter, said: “This is a real boost for our town centres and our communities in Aldershot and Farnborough. “We’ve developed an exciting package of projects to make sure we put this funding to best use and which will ensure all sections of our communities, including the business sector, benefit.

“It’s fantastic to be receiving this funding and it will make a real difference.”

For more details of all the projects please go to: www.rushmoor.gov.uk

Unlocking growth in the Central South

Southampton, Portsmouth, Bournemouth, Christchurch and Poole (BCP) are the economic engines of the ‘Central South’, a region, which is well-placed to realise its potential and deliver growth, according to the latest research by Savills.

But what are the catalysts to achieving large-scale growth and innovation in the region, and what are the barriers and constraints to overcome?

With a population of nearly 950,000 people and around 495,000 jobs, the similar sized urban centres have often competed with each other, rather than complementing one another. The lack of a clearly defined geographical area has been a further blocker to the collective promotion of the region.

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

In recent years, there has been a more concerted effort, by businesses and politicians alike, to promote the collective benefits of the region. Despite its advantages, the Central South has numerous physical, land and planning constraints and therefore currently under delivers, but it has the opportunity to realise its potential and growth ambitions as a region, according to Savills.

Turning brain drain into brain gain

Attracting and retaining the best talent is central to creating innovation-led growth in the Central South. With a combined total student population of 83,000 and six major universities, Southampton, Portsmouth and BCP make a huge contribution to both the cultural offer and knowledge-based sectors

across the area. They also have a diverse workforce in terms of skills and qualifications, compared with the national average. But only 19%, equal to 4,200 graduates, end up staying on for work where they studied. And high value sectors such as ‘professional, scientific & technology’, ‘information & communication’ and ‘financial & insurance’, central to innovation-led growth, are all under-represented by graduates. It isn’t the case that the universities aren’t creating the skilled graduates to enter these high value employment sectors. It is likely the lack of employment opportunities are driving graduates away in search of work elsewhere. Across these three core high-value sectors, around 1,550 graduates are employed in either Southampton, Portsmouth or BCP each year. However 4,900 graduates from those same places move away and take up jobs in those same high-value industries.

The Solent Freeport

The Solent Freeport has a fundamental role in supporting organisations seeking to tap into the talent emerging from lo cal universities, other educational bodies and the wealth of skills particularly in the marine and aviation sectors. Within the Freeport, Tax Zone status is designated to a number of sites including Fawley Waterside, Navigator Quarter (at Southampton Airport) and Southampton Docks. This is designed to attract innovative and technology-based organisations through incentives including business rates relief amongst others. Attracting these organisations will greatly improve graduate retention within the Central South.

Housing and infrastructure

Better planning for employment and improvements to infrastructure, facilitating greater connectivity across the Central South, will support existing businesses but also attract new commercial occupiers and inward investment.

Building more homes in the right places, across a range of price points and a diverse range of tenures, is key to unlocking growth and supporting the retention of a highly skilled workforce for the long term. Strategic planning to deliver a more joined up approach to growth across the Central South is fundamental in order to overcome land and planning constraints currently preventing new supply from coming forward.

Colin Wilkins, Development Director at Savills Southampton, said: “Looking ahead, education is undoubtedly a ticket to economic growth, but keeping graduates here is the fundamental challenge. London will always be a draw for many but the Central South region already excels in sectors such as human health and the marine sector, while having growth ambitions in other high-value industries, which should help turn the ‘brain drain’ into a ‘brain gain’ for the region.”

Gavin Hall, Planning Director at Savills Southampton, added: “With a well-educated workforce, freeport status and excellent national and international transport links, not to mention an attractive coastal offer, the Central South region is well placed to deliver growth. More housing in the right places is key to supporting this, with public transport and infrastructure improvements also having a key role to play in order to make more jobs accessible to more people.”

GREEN BUSINESS

CELEBRATING HAMPSHIRE FIRMS TAKING THE STEPS TOWARDS SUSTAINABILITY

Net zero with nature

By John Stride, Net Zero with Nature Programme Manager.

Back in 2020, the New Forest National Park Authority made a declaration of intent to champion action with partners and communities towards the National Park being ‘net zero with nature’ by 2050.

Our focus to tackle the climate crisis looks at three strands:

1. Help the New Forest to adapt to the climate and nature emergency through restoring, creating and managing habitats and making wildl ife areas more resilient (adaptation)

2. Reduce the Authority’s own carbon footprint (mitigation)

3. Encourage behaviour change among communities and visitors (education)

In 2022 we commissioned a greenhouse gas emissions report for the New Forest including an illustrative pathway of emissions reductions by sector and land-use changes necessary to reach net-zero by 2050.

The pathway highlights the scale of the c hallenge but also some really exciting opportunities to work with partners to support decarbonising of the food, energy and transport sectors and reduce the consumption-based emissions produced by both residents and visitors of the New Forest.

exist anywhere else. So with this opportunity, we are asking ourselves:

• How do we prote ct the habitats and species of the New Forest that make it unique?

• How do we harness the historic and extensive expertise in managing and living in this landscape to play our part in the global net-zero journey, reducing greenhouse gas emissions and increasing the capacity of the landscape to absorb the emissions we can’t avoid?

• How do we balance these two outcomes so that future generations can enjoy a New Forest which still has clear and distinctive roots in history, while being robust and resilient to the changing environment over the coming decades and centuries?

We have so many examples of action the New Forest community has led on over the years. The ongoing programme of restoring wetlands and open habitats and reconnecting pasture woodlands is leading to an expanded, betterconnected network of incredibly rare and valuable habitats.

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

The report suggests that nature currently absorbs around 15% of the emissions associated with the New Forest National Park area. With some targeted changes such as peat restoration, creating more hedgerows and planting trees in the right places, alongside reductions from other sectors, this can become over 150%, making the New Forest a valuable carbon sink by 2050.

The New Forest is a place of significant natural and cultural importance. There are species in the New Forest that simply don’t

We are also working towards our own net-zero goals and aim to be net zero by 2030. We’re working with the Carbon Trust to establish our baseline/emissions, by looking at our direct energy use and our procurement processes and reducing as far as possible the embedded carbon footprint of the supply chains that support our work.

We are working with communities, listening to what is needed and supporting where we can. From our support of the New Forest Green Groups to our annual Awakening Festival to our work with developers, making the most of the opportunity that investments bring such as through Biodiversity Net Gain, we really are taking a universal approach to the net-zero challenge.

Cut your energy bills – instantly and for the long term

Infinity Energy Services offers a comprehensive range of renewable energy products, designed to save you money and reduce your carbon footprint.

We’re living in an age of inflation. Corporate budgets don’t stretch as far as they used to. This makes running a successful and profitable business more and more challenging every year.

The good news is businesses can now make relatively modest capital investments that reduce electricity bills immediately and maintain those savings far into the future.

What’s the magic bullet? Solar Panels: a mature technology that’s now available at low cost.

The secret to solar’s success is the fuel source. Solar panels are powered by the sun, and the sun is always free.

Apart from powering my buildings, what else can solar panels do?

The electricity generated by your panels can be put to good use in a variety of ways:

•Add battery storage to capture excess solar energy even when the sun isn’t shining.

•Use your solar panels to charge electric vehicles.

•Get paid by your electricity supplier for solar electricity you export to the Grid.

How do we pay for a solar panel system?

You can pay in instalments, structured so that you can save more on electricity than you spend paying back the system. Alternatively, via a Power Purchase Agreement, you can have your solar panels installed for free and get electricity that undercuts the market rate.

Green fleet

management

In today’s environmentally conscious landscape, fleet businesses are increasingly tasked with transitioning to greener business models. The changes in regulations, particularly as the UK pushes towards net zero, in conjunction with customer demands for more environmentally friendly options, means that it is the perfect time for fleets to implement some eco changes – and Business Voice offers its top tips.

Assess your current fleet

The first step in your green fleet transition is to evaluate your current fleet.

How many vehicles do you manage? What is the typical mileage and fuel consumption? How much do you spend each year on maintenance and repairs?

Identify where you’re spending the most money and consider how a greener fleet can alleviate some of those challenges – for example, if a lot of your vehicles are in poor condition, it might make more financial sense in the long run to switch to EV replacements.

If you’re unable to switch to new vehicles, right-size your fleet instead. Right-sizing evaluates how important each vehicle is the fleet’s overall output. For example, removing old, inefficient vehicles can help reduce overall fuel consumption and save costs on expensive repairs.

Switching to EVs

One hundred per cent of new vehicles sold in the UK will be zero emission by 2035.

With this in mind, more and more fleets are looking to switch to EVs ahead of this deadline as a way to meet modern sustainability goals.

EVs, in general, have fewer maintenance costs and

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

reduce entirely the need for fuel. Before making the switch however, consider that you will need adequate charging infrastructure.

Additionally, it’s important to remember that EVs are not a ‘one size fits all’ solution, and proper research is needed to find the right vehicles to match the demands of your business.

You may be able to access government grants and funding to help cover the cost of the switch; for example, SMEs have until 31 March 2025 to apply for An EV infrastructure grant, which offers money off the cost of the building and installation work that would be needed to install multiple chargepoint sockets at your premises.

Maintain your current equipment

You might not have the budget to switch to an allelectric fleet, but that doesn’t mean you have to give up on your green goals.

‘A fleet management solution can help, to set up regular alerts and preventative maintenance schedules’

One of the top best practices for sustainable fleet management is staying on top of maintenance.

Not only can proactive upkeep help keep people safe, it can also help reduce costs and boost your eco-friendly credentials. Simple steps, such as properly inflated tyres, can help improve fuel economy. It will also help them last longer, which reduces waste.

Additionally, steps include regularly replacing fuel filters and checking oil levels. Staying on top of maintenance can be difficult, especially if you have a large fleet. Here’s where a fleet management solution can help, to set up regular alerts and preventative maintenance schedules.

Plan your routes

Optimising routes is a great way to help make your fleet more sustainable.

By identifying the most efficient routes, you will not only save on fuel usage but also limit the amount of pollution released into the air.

Additionally, optimised dispatching and routing can also cut down on the number of stops and route your fleet around traffic congestion and other obstacles. Remember though, that the most efficient route is not necessarily the quickest!

Track your progress

Once your green initiatives are in place, it’s important to track your progress.

Again, one of the easiest ways to do this is by implementing a fleet management system which can collect date on fuel saving and emission reductions, as well as maintenance costs. This information will not only help you see the results of your green efforts but it will also identify any areas for further improvement.

Bridging the

talent gap

As the logistics industry continues to expand and evolve, one pressing challenge looms large: the widening gap between talent supply and demand. In an era defined by global trade and rapid technological advancements, the need for skilled professionals in logistics has never been greater. Gary Whittle (pictured), Commercial Director of Meachers Global Logistics, sheds light on this critical issue and explores potential solutions to bridge the talent gap.

The findings from the Logistics Skills Review 2023 by Logistics

UK paint a stark picture of the current situation. According to the report, the industry faces a significant shortage of skilled workers across various sectors.

It is estimated that by 2025, the sector will need an additional 1.5 million workers to meet growing demands. This scarcity not only hampers operational efficiency but poses a threat to the industry's long-term sustainability.

One initiative aimed at addressing this challenge is the Maritime and Transport Careers Programme (MTCP). Developed in

collaboration with Business South members of the Maritime and Transport Group and Solent Partners, it seeks to attract talent to the logistics sector. The programme equips individuals with the skills and knowledge needed to thrive in the dynamic world of logistics.

The MTCP serves as a beacon of hope amidst the talent shortage crisis for people of all ages in the Solent area. By nurturing talent from diverse backgrounds, the initiative fosters inclusivity and diversity within the industry. Moreover, it empowers individuals to pursue rewarding careers in logistics, thereby bolstering the industry's workforce for years to come.

However, addressing the talent gap requires a multifaceted approach. Collaboration between industry players, educational institutions, and government agencies is essential to ensure the success of talent development initiatives like the MTCP. By aligning efforts and resources, stakeholders can leverage collective expertise to address the root causes of the talent shortage and foster a sustainable talent pipeline.

In addition to targeted training programs, stakeholders must also prioritize investments in technology and innovation. Automation,

artificial intelligence, and data analytics are reshaping the logistics landscape, creating new opportunities and challenges alike. By embracing technological advancements, companies can streamline operations, boost efficiency, and attract a new generation of tech-savvy talent.

At Meachers, we recognise the importance of investing in our people. By providing ongoing training and professional development opportunities, such as our Warehouse to Wheels programme, we empower our employees to excel in their roles and drive innovation within the company. Moreover, we remain committed to supporting industry-wide initiatives like the MTCP, which play a pivotal role in shaping the future of logistics.

In conclusion, the talent shortage and skill gaps in the logistics industry are complex challenges that require collaborative action and forward-thinking solutions. Through strategic investments in talent development, technology, and industry partnerships, we can overcome these obstacles and build a thriving workforce capable of meeting the demands of tomorrow's logistics landscape. Let us unite in our efforts to bridge the talent gap and unlock the full potential of the logistics industry.

‘By providing ongoing training and professional development opportunities, such as our Warehouse to Wheels programme, we empower our employees to excel in their roles’

It’s important to invest in people

Can screen viewing damage your eyes?

By Deborah Young (pictured), optometrist and Director at Eyes for Work Ltd.

Eyes play a vital role in the working tool kit. Occupational screen times have surged and are here to stay. So, can too much screen work damage your eyes?

Viewing computer screens for prolonged periods of time is unlikely to lead to permanent harm, but the risk of experiencing Digital Eye Strain is high and symptoms may impact on wellbeing and productivity.

Today, most of us spend up to 11 hours/day looking at some form of digital screen! Therefore, knowing what measures can be taken to reduce the impact of screen viewing on eyes is essential to all computer users.

‘Eye-gonomics’ is the science of optimising occupational vision and structuring work environments and practices to nurture sustainable eye comfort and visual function.

A newly released report in January 2024 conducted by the American Optometric Association through the Deloitte Economics Institute quantified the potential financial impact that excessive screen viewing has on eye health, wellbeing and productivity in the United States; the findings cannot be ignored:

“By employing good working practices for eyes and visiting optometrists regularly, there could be an annual gain of up to: $45.5bn in productivity and $26.3bn in wellbeing improvements”.

Employers need to act.

What is digital eye strain?

Digital eye strain describes a group of eye, vision and musculoskeletal symptoms that arise from prolonged screen viewing. The most common symptoms associated with digital eye strain are: dry eyes; tired eyes; headaches; blurred vision; screen glare and associated neck pain. digital eye strain is an emerging public health issue.

Digital eye strain is now the most common computerrelated repetitive strain injury among office workers, surpassing Carpal tunnel syndrome and tendonitis.

Symptoms range from being a nuisance to serious, debilitating long-term injuries.

Managing digital eye strain

Solutions to overcome digital eye strain require a holistic approach. One size does not fit all; multiple factors must be taken into account for each individual; most symptoms can be resolved by making specific ‘eye friendly’ physical, environmental and behavioural changes.

Regular eye tests with an optometrist play an important role in ensuring that occupational visual needs are addressed. However, in our emerging technological climate, a routine eye test is unlikely to provide the complete solution. In addition, specific management strategies and recommendations should be introduced. A digital eye strain assessment will complement the eye

‘Digital eye strain is now the most common computerrelated repetitive strain injury among office workers, surpassing Carpal tunnel syndrome and tendonitis’

test therefore, digital eye strain assessments should be offered routinely to all screen users.

Digital eye strain assessments offer a solution

Digital eye strain assessments are quick and easy; completing an online questionnaire only takes only twothree minutes and provides each user with a personalised report containing professional recommendations to encourage healthy working practices and facilitate optimal visual performance; furthermore, a letter to take to the user’s next eye examination facilitates chair-time with the Optometrist.

Large scale, cost effective, contemporaneous risk assessments are now available in the UK, providing each user with a personalised package of tailored recommendations to alleviate the symptoms of digital eye strain. This promotes employee wellbeing and productivity and furthermore, helps the employer to mitigate the cost of occupational injuries and comply with their duty of care to protect their staff.

The impact of screen viewing on eye health and comfort should not be overlooked because our increasing reliance on computers in the workplace is here to stay.

Promoting regular eye examinations coupled with digital eye strain assessments in the workplace will boost productivity and increase staff wellbeing.

By Andrew Greener. CEO, Gallantium.

mental health Workplace for SMEs

“Pandering to the mental health of employees is a fluffy distraction that gets in the way of the daily business of trying to turn a profit”.

This mindset is still very evident in the business landscape where a sizeable proportion of employers say they have no plans to incorporate mental health or wellbeing support into their workplace culture. And why, given the myriad of other challenges of running a business, should they bother?

Well, there are three main reasons:

Why invest in mental health and wellbeing?

Firstly, it’s the law. Every employer has a legal responsibility to safeguard their employees under the terms of the Health & Safety Act (1974) and the Equality Act (2010). Defining what constitutes a reasonable duty of care is unhelpfully vague, however in either a health and safety or employment tribunal case you’d certainly want to be able to show that you have taken some proactive measures to safeguard your staff. Negligence can be very costly, if not ruinous.

Beyond the law, there’s a really strong business case for ensuring the wellbeing of your staff. According to a recent, well circulated report by Deloitte, the average ROI for investing in wellbeing is 5:1.

Over half of all UK staff sick days are attributed to poor mental health in the form of work-related stress, burnout and depression. If staff absence is high, then it will follow that staff turnover will also be high. The cost of days lost to sickness, and the added cost of recruiting replacement staff, can be substantial and smaller business can suffer disproportionately. Any preventative measure is bound to improve the bottom line, and in any case, happier employees are more likely to be productive. Performance and output will go up as a consequence.

Finally, there’s the moral stance. Who wants to be an employer that demonstrably doesn’t care for the wellbeing of its people or worse, tolerates a toxic working culture? Word soon gets around, especially in the age of Glassdoor and social media. On the other hand, responsible employers benefit from enhanced reputation amongst clients and customers, as well as prospective employees and suppliers. It’s a win - win.

So that’s the case for viewing staff wellbeing an investment rather than an expense. But how can it be implemented by SMEs?

A mental health and wellbeing strategy for SMEs

Most larger organisations now take mental health very seriously and for good reason. They recognise the importance of a healthy workforce and usually have the resources to provide effective support. They will most likely have an EAP (employee assistance programme) and also mental health champions or mental health first aiders (MHFAs). This can be supplemented by offering a range of wellness apps, meditation, massages, counselling and therapy sessions, or fitness perks like gym membership or wellness apps. Even puppy handling can be included!

Providing this level of care is likely to be beyond the financial ability or organisational experience of most SMEs. Besides, all of this can still be ineffective if the various interventions have been implemented organically on the basis that you throw enough mud, some will hopefully stick. It’s far from an uncommon approach.

What’s needed is an initial assessment of the working culture and the appetite for support in each case. A solution would normalise conversations around mental health and offer preventative measures through education and awareness. It would help to build staff wellbeing into the business culture and such a proactive approach would go a long way to meeting the legal, business and moral criteria set out earlier.

Fortunately, there are very affordable employee wellbeing platforms and apps available online to help smaller businesses implement an effective, coherent strategy with confidence. They would be a good place to start.

EAPs are designed to help employees with personal or work-related problems that could impact job performance, health and general well-being. They might include gym membership, private medical care, wellness apps, therapy and counselling.

Like other first aiders, MHFAs are usually volunteers who undertake training courses and would then be expected to share their new knowledge across the team. Ideally there would be one MHFA for seven employees in order to be effective. Their role is to recognise the potential for poor mental health in a peer, start a conversation, listen and understand, and then signpost towards the best resources.

Affordable wellbeing platforms are available

EVENTS

DEVELOPING YOUR BUSINESS

THE LATEST LIST OF CHAMBEREVENTS TO HELP YOU NETWORK AND GROW

Chamber Events

PURE Networking - Maggie’s

Southampton

Date: 18 April

Time: 16:00 – 18:00

Cost: Members free Standard Rate £20

Join businesses from all over the county as we visit Maggie’s for a late afternoon of facilitated networking.

Have Your Cake & Eat It

Date: 30 April

Time: 13:00 – 15:00

Venue: Warbrook House

An afternoon tea networking for businesses located on the Surrey and Hampshire border. Grow your business connections by meeting a wide range of companies from locations crosscounty!

Meet the Chamber

Date: May 8

Time: 16:00 - 18:30

Venue: Royal Maritime Hotel

Chance to forge new business contacts, meet up with Chamber members and non-member businesses, and discover how your business can start making real savings with Hampshire Chamber of Commerce.

Focus on Finance

Date: May 22nd

Time: 9:30 - 13:30

Venue: Hampshire Court Hotel

In conjunction with The British Business Bank this workshop and networking event will help guide you through the various sources of funding available, along with the advice and support required to access it.

HCOC 2024 Chamber Golf Day vs Surrey Chamber at Hindhead Golf Club

Date: 12 June

Time: 07:30 – 16:00

Hampshire Chamber of Commerce partnering with the Surrey Chambers Golf Society, for a day of cross county networking and friendly golfing rivalry.

At Speed Networking…With Paultons Park

Date: 13 June

Time: 12:30 – 14:00

Have you ever networked on a Rollercoaster?

Back by popular demand, join us at Paulton's Park for an afternoon of facilitated business connections with more G force than any other.

Enjoy the ride: At Speed Networking…With Paultons Park, 13 June

TRAINING

BOOST YOUR WORKFORCE WITH CHAMBERTRAINING PREPARED FOR GROWTH

Building on success in the new year

‘Topical, thematic, and accredited’ is our training mantra. Building on the success of our new expert led programmes launched in 2023, we will be developing each of these further offering greater variety in the year to come while continuing to deliver value for money for our members.

For more information on all our training courses, please visit our website.

Chamber Training Courses

Show your expertise

Leading training can be a great way to demonstrating excellence in a field. Do you have an idea for development programme, a session than could help fellow members respond to enterprise challenges, or would you like to sponsor or accredit part of the Chamber’s training programme? Get in touch!

train @hampshirechamber.co.uk

Chamber Workplace Compliance Training

Employers with five or more staff have a legal obligation to upskill their teams with many basic workplace compliance aptitudes. Our partnership with Good Skills Training Ltd allows us to deliver this vital training for members, allowing all across our network to create the safe and accessible workplace environment that allows business to thrive.

How to generate social media content

Date: 17 April

Time: 09:30 – 12:30

One2create, a leading digital marketing agency based in Hampshire, are on hand to give you all the insights, hints and tips to smash your social media efforts.

Kick Start your Marketing (Virtual)

Date: 7 May

Time: 09:30 – 11:00

In this free of charge, member only, online training workshop. All Star Marketing Club’s Founder and Director, Victoria Vickery will share her insights and knowledge, giving you expert help and guidance for your own Marketing.

Emergency First Aid at Work - One Day FAIB Accredited Course

Date: 4June

Time: 09:00 – 16:00

Social Media for Beginners

Date: 19 June

Time: 09:30 – 12:30

One2create will walk you through the basics of social media in a jargon-free, easy to understand way.

QNUK Level 2 Award in Mental Health at Work

Date: 21 June

Time: 09:00 – 17:00

This Level 2 Award in Mental Health at Work is the ideal introduction to understanding mental health in the workplace.

Fire Marshall with Practical Extinguisher

Date: 2 July

Time: 09:00 – 12:30

The Chamber has partnered with Good Skills Training Ltd to deliver a suite of workplace compliance courses.

Supported by Fareham College, this partnership will help ensure that employers in our network with more than 5 staff can fulfil their legal obligations while businesses of any kind are supported to create a safe and accessible workplace environment.

SECTOR FOCUS

NEWS AND ADVICE FROM THE SECTORS THAT MATTER TO BUSINESS

A bridge to better habitats

The Brickworks Museum is partnering with Animex International to help wildlife safely cross over the M27. This project will aim to improve habitat connectivity between Swanwick Nature Reserve and the woodland at The Brickworks Museum.

When the brickworks were still in operation the proposed route of the M27 cut through the site separating one of the factory units from the claypits. The owners complained of the likely impact this would have on their business, and, as a result, two bridges were built linking the two sides together. Finished in the early 1970s they were hardly used as the factory closed in 1974.

‘The aim is to make the route more attractive not only for the larger animals but also the smaller mammals, reptiles and invertebrates’

The Brickworks Museum is located in the original factory and has inherited both bridges. In 2022 we were approached by Animex International who were looking for opportunities to trial their Habitat Highways initiative. This seeks to link green areas that have been separated by major roadways.

One obvious solution was to use existing bridges to create green corridors. Swanwick Nature Reserve is on the other side of the M27 and based in our old claypits. With an eight-lane highway of continuous, fast flowing traffic between us any animals wishing to travel between the two sites put their lives in peril. If our bridges can help soften the impact that would seem to be an excellent solution.

The first step was to see if any animals were currently using the bridges. The team at Animex put cameras up and monitored them for a year. We now know that they are being used on a regular basis by a few animals. There have been signs of deer, rabbits, squirrels and foxes. The aim is to make the route more attractive not only for the larger animals but also the smaller mammals, reptiles and invertebrates. Animex International have designed a series of moveable planters that will be positioned

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

across the smaller of the two bridges to form a continuous green belt. Planted with native species they will provide food and cover for small mammals, reptiles and amphibians to cross without being seen. We have also used the project to reach out to our own Brickworks community and, in 2023 we took part in a UK-wide project called The Wild Escape working with Art Fund. The Wild Escape was a large collaborative project linking museums, galleries, historic places

across the UK with young people. Thousands took part creating art inspired by nature. For our project we focused on hedgehogs and created a ‘Hedgehog Trail’ around the site, encouraging visitors of all ages to think about how we could entice more on site and to design the perfect hedgehog house.

In the future, once the green bridge is in place, we will work on our own site creating more habitats for animals in the green areas we have around the museum.

Photo from one of the camera traps of a Muntjac Deer crossing the M27 bridge. Courtesy of Animex.

An efficient approach to sustainability

By Dean Kirby, Managing Director, Closewood Air Conditioning.

Our journey into sustainability and environmental consideration started in a way that most companies probably do, with the reduction of paper use, ensuring electrical devices were switched off along with lighting and heating/cooling at the end of each day.

Recycling bins within the office and hybrid working to reduce travel into the office. As you would expect from the services that Closewood Air Conditioning offer, our heating and cooling have temperatures controlled and set to maximise efficiency. Following this, we evaluated the wider business

activities, enabling Closewood to have a very considered approach to sustainability.

Now for the more technical part - when designing a system and applying the appropriate equipment, the impact on the environment needs to be considered. Other key factors include when or where the equipment is manufactured, how equipment is transported to site and the installation. All factors creating the “embodied carbon” of a product. Our next consideration is the life cycle cost, its efficiency and interaction within the building (control functionality).

‘A growing part of our business is the monitoring of building services/energy use and cost’

Whole life carbon disclosure for buildings is sometimes referred to as embodied carbon. It was a point raised in the Climate Change Committee’s June 2020 report. Our recommendation is

to: “support the assessment and benchmarking of whole-life carbon in buildings”.

This sits alongside a further recommendation to use energy efficient equipment, that is serviced, maintained, and designed to operate at their optimum perf ormance, while being controlled and monitored correctly. A good example would be air source heat pumps (ASHP’s) and localised mechanical heat recovery units (MHRV). When selecting ASHP’s we look for the best Coefficiency Of Performance (COP), with a flow temperature, a refrigerant that has the lowest harmful effect to the o-zone layer, better known as GWP, global warming potential.

When the equipment is fully functional and operating in an optimised manner, the end user’s output of Co2 into the environment is significantly reduced.

A growing part of our business is the monitoring of building services/energy use and cost. Something as simple as changing the temperature set point, or reducing the hours a system is operational, can make a big difference both to the pocket and the environment.

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

Installing the correct system for your application along with suitable controls and ongoing maintenance is key.

This is important for the build ing services sector because building services equipment can represent a significant level of embodied carbon and its impact in new buildings and retrofit projects.

Our journey has seen Closewood pilot a scheme with Mitsubishi Electric Living Systems to roll out an accreditation to our industry resulting in carbon neutrality. This was one of the ways we helped offset our carbon usage and as our journey continues, we will continue to make a difference within our industry.

The Closewood Air Conditioning Team

Changes to holiday entitlement laws

By Howard Robson, Employment Partner, Warner Goodman LLP

If you have workers on ‘term time only; or irregular hours contracts the law on holiday entitlement is changing.

A worker will be a ‘part-year’ worker if their contract states that they are only required to work for part of the year (such as term time only), and there are periods of at least a week within that year during which they are not required to work and are not paid. A worker is an ‘irregular hours’ worker if the number of paid hours they work in each pay period under the terms of their contract varies.

The new Regulations mean that holiday entitlement for part-year and irregular hours workers will accrue at a rate of 12.07% of hours worked. This reverses a court which held that this method was in fact unlawful. It must be remembered that the amount of h oliday a worker may accrue under the Regulations is capped at 28 days; they cannot secure more by working additional hours

If you offer full-time workers more than 5.6 weeks holiday, you will need to offer your part-year and irregular hours staff the equivalent pro-rata entitlement. Failing to give them an equivalent holiday entitlement may result in a claim under the Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000.

Another change involves what us termed ‘rolled up holiday pay’. This is when an employer adds a set figure to a worker’s normal hourly wage which is counted as their holiday pay instead of paying the worker when they

actually take their holiday as time off. This practice was previously unlawful in the UK but the new regulations permit its use for partyear workers and ir regular hours workers provided pay is calculated as: 12.07% of the worker’s pay; paid at same time as their normal remuneration and is evidenced on the worker’s payslip.

The regulations came into force on 1 January 2024 but, the law regarding rolled up holiday pay and holiday accrual for part-year and irregular hours workers apply to holiday years which begin on or after 1 April 2024. Hence, if your holiday y ear begins on 1 January 2024, the earliest you could apply the changes is 1 January 2025.

There will continue to be two categories of holiday namely regulation 13 leave which is 4 weeks of EU-derived leave, and regulation 13A leave which is 1.6 weeks of domestic leave.

Regulation 13 requires holiday pay must be paid at the worker’s ‘normal rate of pay’ which must include:

• Payments linked to the employees’ duties under their contract, such as commission;

• Payments linked to professional or personal status, such as seniority payments;

• Payments regularly paid to the worker in the 52 weeks before the calculation date, such as overtime.

The remaining 1.6 weeks of domestic leave may be paid at a worker’s basic rate of pay. All workers will also be permitted to carry forward the four weeks of regulation 13A holiday into the following holiday year where they were unable to take holiday due to a number of factors:

• Sickness absence

• Not given a reasonable opportunity to take holiday or were not encouraged to take their holiday

• Not informed that if they did not take all their holiday in the relevant annual leave year, they would lose their entitlement

• Wrongly treated as selfemployed and therefore not given paid holiday

Where a worker has carried forward holiday because they were unable to take it due to sickness, they must use it within 18 months from the holiday year in which it accrued.

their holiday entitlement using the 12.07% method

• Decide whether staff who accrue holiday under the 12.07% method will be permitted to book holiday in access of what they have actually accrued

• Maintain accurate records of when holiday is accrued and taken.

• Decide whether you want to pay rolled up holiday pay to part-year or irregular hours workers

• Consult with affected workers if you decide to implement changes to how holiday is calculated and paid

• Make sure that you are paying all your workers the proper amount of holiday pay, which is based on their normal remuneration when required

• Specify in your contract or holiday policy that Regulation 13 leave is deemed to be taken first, in order to minimise carry over.

A worker who was prevented from taking holiday due to family leave may carry forward their full 5.6 weeks entitlement, which must be used by the end of the following leave year.

What should employers do now?

• Review your contracts for any part-year or irregular hours workers you engage. Decide whether you want to calculate

You do not need to change your contracts to alter the way you calculate holiday and holiday pay if you are already offering a holiday entitlement that is more generous than what the Regulations require. You can continue to offer more generous holiday to these workers if you wish.

This article is for informational purposes only and you should seek professional HR or legal advice if you intend to make contractual changes to workers contracts

Exploring the rich history of trading

By Peter Taylor, Senior Partner at Paris Smith.

The act of trading has embedded itself in human civilisation for millennia, marking a cornerstone of economic development and intercultural relations. This symbiotic transfer of goods and services is not just a transaction but a conduit for mutual growth and understanding. This article will delve into the rich tapestry of benefits that trading relationships weave, with a particular spotlight on the Central South of the UK and the international port of Southampton, in Hampshire.

Fostering Economic Empowerment

Global trading relationships amplify economic opportunities for cities, leading to tangible growth. Cities which have historically been nodal points for trade, such as Southampton, see far-reaching impacts on employment, infrastructure development, and technological exchange. Diving into the economic fabric, these benefits ripple into the creation of a diverse workforce across the wider central south region, further innovation in the trade of goods, and attracting financial institutions to raise capital for larger economic projects.

Capitalising on Solent Freeport Opportunities

The establishment of the Solent Freeport is a strategic economic initiative which offers immense global opportunities. At its core, it aims to boost the UK’s international trade, attract significant investment, and promote employment in the Solent region, particularly in maritime, logistics and technology sectors. By offering favourable trading conditions such as tax reliefs, simplified customs procedures, and government support, Solent Freeport, spanning sites from Southampton to Portsmouth, is poised to become an international trading hub. This ambition aligns with Southampton's rich trading heritage, promising to catalyse regeneration, innovation, and sustainable growth. The Freeport holds the potential to strengthen global supply chains, foster partnerships with emerging markets, and serve as a gateway for British goods and services to the world stage.

The Solent Freeport initiative represents a key step toward rekindling the UK's legacy in international commerce, with Southampton and the central south region having all the attributes to be at the forefront of this ambitious journey. If history has taught us anything, it is that Southampton's trading roots run deep. The volume of imports and exports through the city’s port is highly valuable to the regional and national economy. The Freepor t stands as both a testament and a catalyst to rejuvenate, innovate, and drive sustainable economic advancement. Furthermore, it is more than an infrastructural novelty; it's a beacon for forging new trading alliances, solidifying supply chains, and opening robust conduits for British ingenuity to permeate global markets.

Case in Point: Southampton's Maritime Heritage

Southampton's economy has been intrinsically linked to global trade, largely due to its historical role as a port city. Partnering with trading hubs throughout the world, as the UK’s largest multi-functional port, it is well placed to develop compelling and ensuring trading relationships with other global destination port cities. Key economic hubs of the likes of Boston, Copenhagen, Doha, Mumbai, Perth, and Singapore to name a few all have strong synergies with Southampton, which one should remember is the UK’s largest economic hub south of London, with excellent transport links to the capital (80 minutes by train) and an airport providing connectivity internationally. Southampton has facilitated the exchange of a vast array of commodities, from luxury goods to vital resources.

Associated British Ports reports that in 2023 the port of Southampton handled over half a million vehicles through the port (export and import), 2.75 million passenger movements, over 450 cruise calls, 2 million (TEU) containers and 1.2 million tonnes of bulk. These volumes and relationships have boosted the port's value to the economy. They also highlight and showcase industry trends, serving as a testament to the enduring value of a strong network of global trading partners.

Lord Steve Bassam, BITC Place Co-Director, echoes the sentiment, stating, “The opportunity and energy in Southampton is evident for anyone to see when you visit the City and meet with the local businesses and communities. It is for this reason we would like Southampton to be Business in the Community's next place location. We believe there is a real appetite amongst the business community to engage with civic institutions to make a difference and help in the transformation of the city.”

This recognition from a prominent figure underscores Southampton's potential to leverage its trading relationships and foster a collaborative environment between businesses and civic organisations, further propelling the city's economic and social transformation.

Spearheading Technological Advances

Trading relationships are not confined to the financial ledger—they are conduits for knowledge and cultural exchange. The transfer of goods, ideas, and people transcend borders, creating a rich mosaic of joint collaboration on research projects of the region’s universities to develop artificial intelligence and sustainable solutions for global challenges.

Embracing Cultural Splendour

Cities engaged in robust trade are vibrant, multicultural hubs, where insights and innovations are shared freely, the arts flourish, and cuisine becomes diversified.

Imagine the integration of spices from the Far East into European cooking, the spread of religious philosophies and practices along trade routes, and the blending of architectural styles across the globe. Southampton, with a history

of welcoming different cultures through its ports, reflects this beautifully. It boasts a rich maritime museum, a diverse music scene, and an eclectic fusion cuisine—all influenced by its trading partners and their native traditions.

Historical Trading Routes: The Birthplace of Modern Exchange

Reflecting on historical trade routes, it becomes apparent that for centuries, trade has been the lifeblood of the global economy. The Silk Road epitomises a historical example where trading relationships between global cities forged new economic frontiers and fostered cross-cultural links.

The Silk Road Legacy

The Silk Road, an ancient network of trade routes, connected the East with the West, allowing for the exchange of goods, technologies, and ideas. This monumental trade relationship was pivotal in not just material wealth but in the transmission of knowledge and cultural exchange, contributing to advancements in mathematics, astronomy, and the arts. We can and should learn from the legacy of such routes and build on that knowledge and experience to serve current and future demands for thriving economies.

Looking to the Future

As we stand on the precipice of a new era shaped by digital technology and environmental consciousness, the benefits of trading relationships are set to evolve. It is not just about the commerce of tangible goods anymore; it is about the sustainable future, including renewable energy and green shipping. Trading cities around the world are already pledging to reduce carbon emissions and embrace technology to make trade more efficient and transparent.

Taking the Next Step: Digitalisation and Sustainability

With the wave of digital transformation, trading cities can expect to see smoother cross-border trades, streamlined logistics, and greater market reach. Moreover, there's a renewed focus on sustainability, with many cities leading the charge on green initiatives. Southampton, for example, is pioneering the electrification of inland vessels and has introduced shore power facilities at the port to reduce emissions and lead by example. In conclusion, the benefits of trading relationships stretch far beyond the immediate transaction, enriching the economic, social, and cultural fabric of our interconnected world. Southampton, with its rich history of global trade, serves as a beacon of these values, demonstrating the indelible mark that trading relationships leave. As we forge ahead, embracing new technologies, and innovative approaches to trade, the future looks bright for cities which are committed to continue to engage in global exchanges with an open mind and a pioneering spirit.

An education in going green

Around 200 of Mark’s teaching colleagues each spent two days on dedicated site visits to Hampshire businesses this spring. Among the hosts were employers working in agriculture, land management, outdoor leisure, conservation, technology and other key economic sectors.

As well as gaining insight into industry practice and trends to keep their own professional development up to date, the college visitors were able to discuss the support that Sparsholt continually offers firms across the county.

“Site visits offer two-way benefits,” said Mark, whose own career background features extensive experience in outdoor education along with a Masters degree in Sport Development from Solent University. “Visits are part of Sparsholt’s wider engagement with the business community. That includes collaboration with around 1,800 employers. We engage strongly with them on what and how we teach. We make

sure they have a say. That in turn helps them to find the skills they need for their businesses.”

Increasingly, those skills involve an understanding of how businesses can reduce their carbon footprint. “When we engage with employers, such as on a site visit, sustainability won’t necessarily be the only matter for discussion but it is definitely high on the agenda. We explain to them how ecology and conservation are embedded within the curriculum across our range of subjects, how we can work with businesses to help them meet their own carbon emission targets, and how sustainability is very much a shared responsibility.”

‘Sparsholt has developed an unrivalled body of knowledge about subjects key to the global effort to address climate change’

Sparsholt College will be celebrating its 125th Anniversary in the upcoming academic year. Sparsholt College Group, which now includes Sparsholt College, Andover College and University Centre Sparsholt, started out in Old Basing, Basingstoke, in 1899 as the Hampshire Farm Institute. It moved to Sparsholt village near Winchester just before the First World War.

Over the past century and a quarter, Sparsholt has developed an unrivalled body of knowledge about subjects key to the global effort to address climate change. Mainstays include agriculture, horticulture, arboriculture and animal management.

techniques not reliant on soil such as hydroponics, aquaponics and aeroponics.

Mark cites further recent examples where Sparsholt is sharing its insight on sustainability beyond the campus.

One is an equine carbon calculator, a free-of-charge tool devised in collaboration with two fellow out-of-area colleges. It enables businesses such as stables, racing yards and other equine facilities to measure their energy use, check the carbon footprint of their materials and suppliers and gain advice on how to boost sustainability. The calculator was launched in March 2024 and the hope is that it will provide a helpful sustainability database across the horseracing and wider equine sector.

“We’re a land-based college,” said Mark. “Students come to us to learn about farming, environmental stewardship, estate management, outdoor education – a real diversity of subjects. And increasingly, we have been investing in green skills. We’re putting millions of pounds towards projects and facilities exposing students to new and emerging green technologies that can support sustainability. Students can also take part in our Eco society as part of Study+, our extensive enrichment programme which includes helping with projects such as Hedgehog Friendly Campus, a national initiative in which we are working towards our Gold Award.”

Among recent campus investments is a vertical farming unit where crops are grown in a controlled environment involving vertically stacked layers and using

Sparsholt has also rekindled a previous schools initiative, relaunched this spring as the Winchester Sustainability Pyramid. It involves students from five schools in the city, Henry Beaufort, Osborne, Kings, Perins and Westgate, presenting ideas for sustainability projects in a Dragon’s Den-type event. Sparsholt provided four weeks’ worth of teaching resources to give this year’s pupils some inspiration for working up their proposals. Subject headings included travel, food waste, litter, fashion and behaviour, with sustainability the main driver throughout. “It’s a really nice initiative and we’ve had great buy-in with the promise of funding for successful ideas,” said Mark.

learn from, says Mark Treagust (pictured), Vice Principal of Sparsholt College.

Sparsholt College and University Centre

Participation in the annual Green Careers Week is another opportunity Sparsholt takes to promote career opportunities in sustainable workplaces. Last year, it created more than 100 hours’ worth of free e-learning courses on green skills.

Asked about Sparsholt’s own environmental credentials, Mark speaks proudly of the Sparsholt College Green Group, tasked with integrating sustainability into all organisational decisions and leading a carbon neutrality action plan. “It includes managers and senior leaders being accountable for our sustainability goals, and it is making real progress,” he said.

Another visible demonstration of Sparsholt’s commitment to sustainability may be seen in its continuing involvement with the RHS Chelsea Flower Show.

Summing up his message to business on sustainability, Mark said: “We say to our students that if you are going into a career based on the land, look after it. We work very hard to empower them to do that. There is definitely a willingness to engage among the employers we work with and that makes me optimistic. We recognise the need for a sustainable future and that’s why education and business is so strongly interlinked.”

Sailing ahead in the net zero race

Home to one of the UK’s largest marine clusters, Hampshire has fantastic scope to become the national hub of decarbonising the shipping sector by 2050.

The sector is responsible for five per cent of the UK’s domestic transport greenhouse gases and so accelerating its transition to net zero will be vital. The UK has already taken several critical measures in this direction.

From 2026, the Emissions Trading Scheme will apply to the maritime sector and since July 2023, the expansion of the scope of the Renewable Transport Fuel

Obligation will allow vessels to use green methanol and ammonia.

The Government’s announcements in September 2023 of new clusters, new research hubs, and funding dedicated to maritime net zero technologies will no doubt play a major role in helping speed things up.

HELPING BUSINESS BALANCE PEOPLE,PLANET AND PROFIT

more on the key role of maritime clusters. But what role does Hampshire play in all this? We're already seeing many projects within the area facilitate the shift towards net zero. Portsmouth Port Sea Change project received a share of £80m as part of the Government’s Zero Emission Vessels and Infrastructure competition. RS Marine Group received funding to further its research into electric charging points for boats. The wide-reaching aims behind these projects have the potential to push forward net zero achievements across key areas in the energy ecosystem – including construction, operation, offshore operations and maintenance for the low carbon industry like wind, hydrogen and carbon capture and storage – alongside the targeted interest in decarbonising the transport sector.

By Jo Beattie-Edwards (pictured), Partner, Womble Bond Dickinson.

Undoubtedly the UK is leading global efforts for a more sustainable future in shipping. It launched (during COP26) the Green Shipping Corridors and contributed to the ambitious 2023 new greenhouse gases reduction strategy of the International Maritime Organisation.

The update of the Clean Maritime Strategy this year will set a clearer picture of the needs, strengths, and pathway to decarbonise shipping, including

Investors should be encouraged to see projects like these contributing towards hitting these ambitious targets in the sector, and that Hampshire has the existing infrastructure and knowledge available to facilitate further rapid growth.

As more ambitious plans are laid out towards achieving a green maritime industry, Hampshire will be bolstered as an international leader within the sector and one which, we hope, will become a major voice at the table for the next phase of the energy transition process.

‘The update of the Clean Maritime Strategy this year will set a clearer picture of the needs, strengths, and pathway to decarbonise shipping’

Harnessing sustainable energy that’s reliable too

By Professor AbuBakr Bahaj, University of Southampton.

When the national grid went down in Kenya, causing an electricity blackout of more than 20 hours, the only place in the whole country of 56.2 million people that was unaffected was Kitonyoni, a small market village 150km southeast of the capital Nairobi. The reason: a solar photovoltaic plant and mini grid installed years earlier by engineers from the University of Southampton.

With the August 2023 blackout proving to be the longest in recent years, Kenyan media were quick to praise the resilience of the village as people rushed from far and wide to charge their phones.

‘Kitonyoni offers a universal message about energy access, sustainability and reliability’

Working with local partners, the installation work was done in 2012 by the university’s Energy and Climate Change Division under its Energy for Development Programme, e4D, led by Professor AbuBakr Bahaj.

“Kitonyoni offers a universal message about energy access, sustainability and reliability,” said AbuBakr, who, as well as being a Professor of Sustainable Energy, is Chief Scientific Adviser to Southampton City Council. “Yes, solar electrical power can be intermittent and there can be issues with storage, but it is extremely reliable if you look after it. I have to say it was very satisfying to learn that the village carried on with its activities and survived the blackout.”

Kitonyoni and two other e4D mini grid projects are part of the evidence base for a $152m Kenyan government World Bankfunded programme aiming to establish more than 120 similar grids to provide electricity access to remote areas across the country.

Kenya’s Renewable Energy Secretary Isaac Kiva is quoted as saying: “The reliability shown by the system in Kitonyoni during the blackout was a testament to the UK and Kenyan engineers to deliver solutions that can be widely replicated and deployed to provide electrical power to over 600 million people without electricity in Africa.”

Closer to home, the search for reliable and sustainable energy informs a range of tools and initiatives championed by AbuBakr and his team.

For example, a growing number of companies and organisations in Southampton are benefiting from the academic research behind the Green City Performance Tracker. By analysing the user’s business activities, materials, premises, travel, resource management and suppliers across five ‘pillars of sustainability’, the tracker provides a sustainability score with pointers for improvement.

“It’s a prime example of the value of collaboration between the university sector, businesses and local government. In the coming year, we plan

to make the tracker more automated and develop it further so whether you are an SME or a larger company you can do more with the data entered yourself and enhance it annually.”

As might be expected from a leading energy engineer who engages with business, AbuBakr sees net zero as a huge economic growth area for cities, towns and rural communities. “Our region can benefit from the net zero transition. Sustainability creates opportunities for innovation in everything from the refurbishment and heating of buildings to low carbon transportation and access to green spaces. And individual businesses have their

is to understand your emissions. Then you need to make a commitment to reduce these and stay the course to achieve your target by a date that is appropriate to you but sensitive to climate change impacts. Think about the supply chain as central to this. It may be great to install solar panels but where and how they are made and how they are transported affects the overall carbon footprint. Don’t buy the cheapest, buy the most energy efficient. Think of all your materials and how you use energy in your premises.”

Asked if he is optimistic about greater sustainability among businesses in Hampshire, AbuBakr said: “There is a tension between profit and sustainability but if businesses can make a stand on achieving sustainability, then I am optimistic. Businesses who do that can become examples in their towns and cities.”

The solar grid at Kitonyoni

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HAMPSHIRE CHAMBER OF COMMERCE WOULD LIKE TO WELCOME ITS NEW MEMBERS

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Rainbow Designs Limited

Tanya Waterhouse

Unit 200 Fareham Reach, 166 Fareham Road, Gosport, Hampshire, PO13 0FW www.rainbowdesigns.co.uk

01329 227300

Founded in 1971, Rainbow Designs has been inspiring kids’ imaginations for over 50 years, combining famous children’s brands with contemporary design, to create innovative, high quality soft and wooden toys, and gifts.

Based in Gosport, Hampshire, Rainbow’s 28,000 sq ft warehouse and operational facility, is supported by a product development, sales and marketing office and showroom, in Hammersmith, London, and a long-term, ethically established supply chain, sourcing products from the Far East. Servicing the nursery, baby and infant, toy, gift and greetings industries, Rainbow has grown an extensive, loyal customer base across all UK retail channels, with an expanding international presence.

Over the decades, Rainbow has developed an impressive licensed high profile licensed brands portfolio, such as Paddington, Peter Rabbit, and Disney’s Winnie the Pooh. These sit alongside modern day classic ranges of Disney’s Mickey Mouse and The Lion King, Guess How Much I Love You, Elmer, The Very Hungry Caterpillar, Spot, Maisy, Bagpuss, We’re Going on a Bear Hunt, Giraffes Can’t Dance, The Snowman and The Snowdog, and new for 2024, The Wizarding World infant range, featuring Harry Potter, Hedwig and Dobby Characters.

Unipro

Julia Garvey

Ilex Place, Friary Lane, Chichester, Hampshire, PO19 1UF

www.unipro.io 01243 539412

Unipro is a specialist consulting and development partner, delivering tangible value to our client’s digital transformations through exceptional user experiences powered by rapid software development.

Unipro has worked with many of the world’s leading brands, often in regulated industries, to quickly understand, define, and develop highly successful, user-centric platforms and experiences that exceed transformation goals both now and for the future.

With over 25 years’ experience, across more than 1,000 projects, Unipro works with you to design and build your optimal digital solutions. Seen as a trusted pair of hands, we partner with you in collaboration to understand your needs and pains in the context of your market dynamics and the right technology for your application.

A Digital Transformation strategy isn’t just about the underlying technology that is the

facilitator; it is about business value and people, whether that be efficiencies, ROI, BI/MI, time to market or customer experience.

Filling the skills vacuum, Unipro’s trusted 6Step Digital Framework successfully navigates you through the complexities of digital transformation with a strategic and customercentric approach, offering a predictable path to success. Our expertise turns the challenges of outdated legacy systems and incoherent digital strategies into innovation and market leadership opportunities.

Our 6-Step Digital Framework starts with a consultative approach that draws out an understanding of the pains, needs, strategy and vision that informs where the value is to be realised and guides the approach for the solution, whether the market be Financial Services, Insurance, Healthcare, Retail or Industrial.

The resulting applications harness the power of data, optimise and automate operations, fuel digital growth, and create stunning digital experiences while modernising core technology and capitalising on new technology. The foundations are laid that allow for continued improvement and the achievement of business goals not just today but into the future.

Find out more at www.unipro.io

University of Chichester Academy Trust

Jennese Alozie

University of Chichester, Bognor Regis Campus, Upper Bognor Road, Bognor Regis, Hampshire, PO21 1HR www.unicat.org.uk

We are a strong team made up of a University, Secondary, Primary and Teacher-educators. The University of Chichester Academy Trust (‘the Trust’) is uniquely placed to make a difference to the local education landscape. Schools who join our Trust do so because they wish to work with like-minded schools who have a shared passion for student-centred learning, and a desire to work together for the benefit of the wider community that we serve.

The Trust has 15 academies, 2 Inclusion Centres and a SCITT in its education family, based in Hampshire, Portsmouth and West Sussex with over 950 employees across our Trust we educate 5,874 children.

We are a strong Trust because of our coleadership model and our uncompromising focus on inclusion, high standards and the unique value our staff bring to each other and the lives of our families and young people. Together, we are the University of Chichester Academy Trust and we take our leadership of our Trust seriously as it is through our collective commitment to our young people that our society can continue to thrive.

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DER Touristik Group

Paul Hermann

122 Winchester High Street, Winchester, Hampshire, SO23 9AS

www.kuoni.co.uk

01962 850040

Travel Worth Talking About, we make sure that booking your holiday is as enjoyable as the trip itself. Here's how we do it.

We'll help you discover your next travel adventure, pop in and say hello... Let's talk travel. Come in, get comfortable and tell us about your holiday plans over a glass of Champagne. Our friendly team can't wait to get to know you. Tell us everything: what you love, where you've been, and what you're planning to do and see. We're passionate about travel, and we have the expertise and connections to craft the holiday of your dreams. Your travel expert will curate a superb travel experience that is perfectly tailored just for you.

Trust us to get every little detail right, so you can just relax. And our little black book of exclusive partners puts the world at our fingertips We aim to build a genuine connection with our travellers so we can deliver a truly personal service. We'll keep in close touch before, during and after you travel; you're in expert hands. No wonder Kuoni travellers keep coming back for more.

Skyline Systems Development Limited

Nick Joynes

Office 4b7, Wessex House, Upper Market Street, Eastleigh, Hampshire, SO50 9FD 07710057926

Skyline Systems Development is a small software company that has created a web-based software solution for the travel industry.

GAIA, it’s flagship product, enables travel companies to manage their client database, build their product portfolio through the creation of accommodation, vessel, location, sub-regional and regional inventory (together with imagery), and design, price and manage both group-based and tailor-made holidays.

It is a fully reportable system that enables a clear and simple client ‘journey’ from initial enquiry through the entire booking process and continues until holiday completion. The system produces image and description led travel documentation including full itineraries, flight tickets, invoices and packing lists, and is fully integrated with payment platforms such as WorldPay, accounting systems such as Quikbooks, and external bed banks and other supplier availability systems through the use of API links.

GAIA is fully customisable, the documentation it produces is industry-leading, and it’s

Membership is open to businesses of all sizes and from all sectors with packages starting from as little as £5.76 per week.

implementation improves business processes –generating efficiencies for businesses and their customers alike.

Target Therapies

Louisa Andrews

Belverdere House, Basing View, Basingstoke, Hampshire, RG21 4HG www.targettherapies.co.uk

0345 8508801

Target Therapies emerged with a mission to introduce a culture of well-being into the UK massage market with origins in worldwide travel, massage and wellness training, it was realised there was a gap in the UK market for the truly whole-body and wellbeing approach to treatment

Over business and practice target issues to resolve them, fostering a ‘solutions driven’ approach to massage therapy

The Ozone Clinic

Tracy Hastain

The Barn, Office 1, The White House, Main Road, Littleton, Winchester, Hampshire, SO22 6QS info@theozoneclinic.co.uk

01962 217110

At the Ozone Clinic, we specialise in functional medicine and cutting-edge techniques to unlock the natural healing power of oxygen and ozone for long-term health benefits. Our approach revolves around Prevention, Elimination, and Regeneration, focusing on examining symptoms at a cellular-level to diagnose root causes and deliver highly effective, natural solutions to combat chronic illnesses and alleviate pain.

Founded by Laura Dinham, a distinguished nutritional therapist, naturopath, and a leading expert in Ozone Therapies, the Ozone Clinic is nestled in the picturesque rural countryside just outside Winchester, Hampshire. Laura is recognized as one of the UK's foremost authorities on Ozone Therapies, dedicated to transforming healthcare by emphasising the importance of preventative and longevity wellness. Her mission extends to empowering individuals through tailored health care support programs and creating a space for education and overall well-being.

At The Ozone Clinic, we provide a sanctuary for those seeking holistic, proactive approaches to long-term health. With our support you will discover the transformative potential of oxygen and ozone therapies that will help you feel good and stay healthier for longer. Because your future health matters…

At the Ozone Clinic, we specialise in functional medicine and cutting-edge techniques to unlock the natural healing power of oxygen and ozone for long-term health benefits. Our approach revolves around Prevention, Elimination, and Regeneration, focusing on examining symptoms at a cellular-level to diagnose root causes and deliver highly effective, natural solutions to

combat chronic illnesses and alleviate pain.

Founded by Laura Dinham, a distinguished nutritional therapist, naturopath, and a leading expert in Ozone Therapies, the Ozone Clinic is nestled in the picturesque rural countryside just outside Winchester, Hampshire. Laura is recognized as one of the UK's foremost authorities on Ozone Therapies, dedicated to transforming healthcare by emphasising the importance of preventative and longevity wellness. Her mission extends to empowering individuals through tailored health care support programs and creating a space for education and overall well-being.

At The Ozone Clinic, we provide a sanctuary for those seeking holistic, proactive approaches to long-term health. With our support you will discover the transformative potential of oxygen and ozone therapies that will help you feel good and stay healthier for longer. Because your future health matters…

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Carbonetzero

Richard Nanton

Rowlands Castle, Hampshire, PO9 6FD auditel.co.uk 07584676762

I work with companies to help them make sense of what is happening around carbon, and how it will impact their business. We have helped many clients facing legal and social pressures to look at their environmental impact and find ways to make a meaningful difference. Is this an area your company has looked into?

Digital House MD

Barbara Payne

Tadley, hampshire, RG26 3ST www.digitalhousemd.co.uk 01189 813046

We are a family run business based in Tadley, Hampshire. Established in 2000 we’ve been building websites and carrying out SEO since before people used Google! We have gone from strength to strength, now with 12 team members. Our services include: website design, SEO, PPC (Google Ads), social media management, email newsletters and graphic design

Eloise Burton

Eloise Burton

Eastleigh, Hampshire, SO50 9QU 07411277195

Helping women overcome internal and external challenges to reach their full potential. I specialise in transforming money mindset, eliminating feelings of “not enough” or “too much”, enabling women to be courageous,

heart-led leaders. My goal is to empower women to let go of negative self-talk and create a peaceful and impactful life.

Gallantium

Andrew Greener

Stockbridge, Hampshire, SO20 8JH www.gallantium.com 07974161840

Gallantium helps employers to proactively support the good mental health of their staff and comply with current employee health and safety legislation.

The mental health platform is underwritten by our own clinical experts and enables employers to build and maintain a positive working culture in their workplaces. Staff are encouraged to access new mental health content every month of the year that includes video case studies, exclusive articles, podcasts, information handbooks, top tips videos, links to dedicated support services.

The platform is extremely affordable and accessible for smaller businesses and organisations.

For more information visit www.gallantium.com

Greensleeves Care

Kim Mears

Borovere Care Home, 10 Borovere Lane, Alton, Hampshire, GU34 1PD www.greensleeves.org.uk/n/carehomes/borovere-alton-hampshire-b 01420 556002

Borovere in Alton is a well-established homely care home and a welcoming care community where residents enjoy comfort, companionship and 24/7 award-winning residential and dementia care.

We are a non-for-profit care home. With us, you will rest easy knowing that every penny helps deliver great care and that you’ll never be asked to leave if your personal funds run out

MediMax Global UK Limited

Andrew Larwood Unit 15, Old Aylesfield Buildings, Froyle Road, Alton, Hampshire, GU34 4BY

medimaxglobaluk.com 01420 88688

MediMax Global UK Ltd was established in 2007 to introduce innovative, cutting-edge medical technology to the NHS and GP practices. Our focus is on cardiovascular health, vascular ageing, cerebral haemodynamics and peripheral artery disease.

Our technology allows medical practitioners to risk stratify a person's likelihood of developing CVD and therefore prevent and minimise the risk of stroke, heart attacks and peripheral artery disease. Prevention is always better than cure and our technology provides insights that

normal blood pressure and ECG machines does not offer. If the vascular system is dysfunctional then all other organs are affected.

For more information visit medimaxglobaluk.com

Paul Harrison Consulting Limited

Paul Harrison

Winchester, Hampshire, SO21 3EW harrison-consulting.co.uk

07443141606

For over four decades, Harrison Consulting has been the go-to partner for producing Businessto-Business Catalogues for international brands such as 3M, Dunlop, Sellotape, and SGS. We have also worked with some of the most prominent and successful blue-chip South African brands, including Bidvest, Cabstrut, G.Fox, Matus, and Voltex. Our extensive range of top-class solutions include design, copy writing, illustration, and photography. We are firmly focused and deeply committed to delivering the best possible product to our clients. Our strong relationships with specialised, reliable and professional printers allow us to deliver the final product anywhere nationwide. We are now based in Winchester.

The Pollinator

Paul Coverdale

The Pump House, Garnier Road, Winchester, Hampshire, SO23 9QG letspollinate.co.uk

07775942498

The Pollinator is a south Hampshire based impact consultancy specialising in guiding small businesses towards B Corp certification. Our flagship 10 week in-person programmes take a cohort of companies on the journey to B Corp learning together to balance people, planet and profit, and be a force for good.

Tidal Force Solutions

Ross Alexander Southampton, Hampshire, SO45 5WF tidalforce.co.uk

07957 429840

At Tidal Force Solutions we are strategic management consultants with over 50 years combined experience of working with large Corporate and SMEs across multiple Industries. We prioritise rapid growth and relentlessly push boundaries to help all our clients achieve sustainable growth, faster.

By forming a comprehensive vision and strategy for profitable growth, we specialise in

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helping Small to Medium sized Enterprises (SME) design, implement and optimise their Sales Strategy We design and implement robust Strategies to achieve efficient, effective and repeatable revenue streams.

Whaleback LTD

Timothy Smith

28A High Street, Winchester, Hampshire, SO23 9BL

www.whaleback.co.uk

01962 587376

Whaleback Planning & Design is a planning consultancy serving an area across the South Downs National Park, Winchester, East Hampshire, Chichester, Arun, Adur, Worthing, Horsham, Mid Sussex, London and the wider southeast.

We have offices in Brighton & Hove and Winchester. We offer expert professional advice, support and representation at all stages of the design and planning process. We work for developers, landowners and homeowners advising on planning potential, providing comprehensive planning services, representing their interests in the planning process and problem-solving issues with their land. We also represent individuals, charities, community groups and other organisations.