M&I + Ad-Hoc Events Guru’s Digest by IVI Corporation | Page 1
Vol. 1, No. 225
A dynasty with a soul 37 years of travel excellence
DIRECTORY Visionary, Founder and Seller of Dreams Jose Manuel GARCIA, CDS jmgarcia@ividmc.travel CEO Leticia GARCIA lgarcia@ividmc.travel President Raquel MIJARES, CIS, DMCP, CITP rmijares@ividmc.travel Vice President of Marketing Mariana LEON, CMS, CITP mleon@@ividmc.travel Corporate Quality
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Corporate News
Mexico
We had an amazing time celebrating our founder's bir thday and meeting with industr y leaders. I t was a wonder ful oppor tunit y to reflec t on our 37 years of ongoing dedication and to mar k our anniversar y.
D i scover o ur exc i t ing sample progra ms i n t he st unning M ex ic an Car ibbea n, a s well as in t he c ap t ivat ing des tinations o f Lo s Cab o s and Puer to Va lla r ta. I n addi t io n, im m er se yo ur self in the r ich histo r y and her i t age o f IV I a s we celebrate o ur rem ar k ab le 37-year jou r ney.
jortiz@ividmc.travel President dQuest DMO Jose Luis REVILLA jlrevilla@dquest.travel General Manager dQuest DMO Bernardo ESTRADA bestrada@dquest.travel Content & Editing Omar DELGADILLO corp.news@ividmc.travel
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Weddings
Uncover an ex traordinar y tradition and an excep tional choice for clients seek ing a truly distinc tive wedding exper ience.
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Article
Lear n a bou t the new ro utes that Frontier Airli nes will lau nch in the wi nter,
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dQuest Shop Explore the ar tisanal gif ts that ser ve as tangible reminders of life's precious moments, r ich in culture, ar t, and tradition. © Copyright 2023. All Rights Reserved.
A letter from our founder Dear reader, As a pioneer in the group business in Mexico, IVI DMC has been at the forefront of utilizing cutting-edge technology to provide the finest experiences for our valued partners. With 37 years of experience behind us, we take pride in consistently enhancing our clients' experiences, meticulously curating one event at a time. We are excited to serve you with unwavering enthusiasm and forge enduring friendships on this remarkable journey. Let us help you create an unforgettable event that combines business with an authentic taste of Mexico's vibrant culture while providing you with our unparalleled level of service. Our accomplishments and enthusiastic attitude are what uphold our motto, in your business, “WE MAKE YOU LOOK GREAT”!
Sincerely, José-Manuel GARCÍA, CDS Visionary, Founder and Seller of Dreams
ABOUT IVI DMC IVI DMC Enterprises specializes in planning, logistics, and destination management services for incentives + corporate meetings + global congresses + ad-hoc events. What we do… We are experts in the design and execution of personalized programs for incentives, meetings, and ad-hoc events. This includes professional services for meet & greet, registration, hospitality desk, transportation, gift items, recreational activities, custom-designed group tours, teambuilding, pre and post tours, special events, innovative theme parties, decoration, A/V equipment, entertainment, photography, dinner programs, site inspections, VIP assistance, and more. From casual to elegant and from fun to artistic, we customize your program to suit your needs. Fast Facts • • • • • • • • • •
Creation: November 1, 1986 Corporate Office: Cancun, Mexico Offices in Mexico: Los Cabos, Bahia de Banderas, and Mexican Caribbean Offices in The Caribbean: the Dominican Republic Specialization: Incentives, Meetings, and Ad-Hoc Events Clients: Incentive houses, specialized travel agencies, site selection companies, insurance, financial, and more! 1st DMC in Mexico: Implementing new service standards, such as our own quality system and latest technology across the enterprise Testimonials: Over 8,901 to date and several service awards granted by incentive houses Partnerships: As a leader in our field, we are also proud members of SITE, MPI, FICP, and DMC Coalition Rates: Guaranteed inclusive prices for 5 years offering the best cost-benefit ratio
Destination offices in Mexico & the Caribbean IVI DMC Los Cabos Marla GUADIAN, CMS, CIS Destination Vice President mguadian@ividmc.travel
IVI DMC Bahia de Banderas Jaime NELO, DMCP, CIS, CMS, CES, CCM Destination Vice President jnelo@ividmc.travel
IVI DMC Dominican Republic Bidia BISSUMBHAR, CIS, CES, CMM Regional Vice President bidia@ividmc.travel
IVI DMC Mexican Caribbean Eugenia ESPARZA, CMS Planning & Events Manager cun.planning3@ividmc.travel
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Welcome to a new edition of Flying along with the BLUE-BEE Squad.
In this section of CommuniQuest, you will find a summary of our recent adventures. Let's dive in! To kick things off, we celebrated founder Mr. Garcia's birthday on the 5th of August. It was an incredible day spent with his loved ones. We take immense pride in being a part of Mr. Garcia's remarkable dream, which he started over 37 years ago. We are grateful that he continues to lead and inspire us as the BLUEBEES!
Moving on to August, Punta de Mita served as the backdrop for the SITE Classic 2023. Our IVI DMC Bahia de Banderas team had the privilege of being one of the sponsors. It was a delightful experience reconnecting with old friends and making new ones. Without a doubt, this event keeps getting better year after year! We extend our heartfelt thanks to Site Global for the opportunity to partner with them on this unforgettable occasion.
Some days later we had an amazing online meeting with our great allies and friends from Lomas Travel! It was amazing to catch up with David De los Santos and share all the updates from both companies. Thank you for your time and for working side by side with us during all these years.
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Flying along with the Blue-Bee Squad As September began, we started announcing our participation in IMEX Las Vegas 2023 all over social media. IMEX is one of the best events of our industry, and we had the opportunity to meet up with great allies of the industry, such as: We had a great time at IMEX America, taking photos with the Los Cabos Tourism Board and the Mexican Caribbean booth. It was a tremendous success. Thanks to our colleagues, clients, partners, and friends in the industry for making our visit to Las Vegas incredible.
Finally we're excited to share that our company, IVI DMC Enterprises, is celebrating its 37th anniversary this year. It's been an incredible journey filled with countless adventures and the opportunity to assist our clients with unforgettable meetings and incentives in amazing destinations worldwide. We've also made new alliances and explored new business opportunities around the globe. We're grateful for the past, but we know there's much more to come for IVI DMC.
Join us and continue soaring alongside the BLUE-BEES for many more years to come!
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Elevating the Standard of Group Business
SINCE 1986 Company history IVI DMC was founded in Cancun in 1986 by Jose Manuel Garcia because he and his associates saw a need for a company specializing in high quality professional services for groups visiting the destination. Their small office In Cancun has grown to become a network of IVI DMC offices throughout the Americas. As a pioneer in the group business in Mexico , IVI DMC was the first to feature staff members in uniform to make it easier for clients to recognize them. IVI DMC also led the way in the use of high-tech tools such as computers, fax machines and radio communications.
In brief, our commitment is simple:
WE MAKE YOU LOOK GREAT!
After two years of success at delivering services to group operations , IVI DMC evaluated what clients needed the most, and assistance that was not yet available to clients. IVI DMC decided it was ready to upgrade its capabilities, and added new services to its growing list of clients. So in 1988, Incentives and Vacations International became IVI DMC , the first full-service DMC in Mexico . IVI DMC has grown significantly since its founding, and now provides full destination management services from offices at 21+ Destinations in 4 Countries. Each IVI DMC office is co-owned and independently managed by a strong executive leadership team. IVI DMC feels its business model of co-owned offices is much more likely to meet – or in most cases, exceed – customer expectations. Franchise operators frequently are required to follow inflexible rules that do not contribute to customer satisfaction. In contrast, the talented people who staff IVI’s offices are free to do whatever it takes to produce the results their clients demand. IVI not only has grown we are expanding dQuest DMO & DMC Coalition + Site Selection Company by IVI CORPORATION
With progressIVIty…Our services will be in
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(What is a DMC - Relevance and impact) A Destination Management Company represents YOU, your goals and objectives to the vendors in the region where you are holding your program. You benefit from the DMC’s knowledge of local products, service quality and reliability. A DMC will negotiate on your behalf, always keeping your best interest and budget in mind. A DMC can leverage its relationships and purchasing power to provide the highest quality of service in a cost-effective manner.
Here are some of the benefits of working with a DMC • One contact and payment to keep all the details in line and simple for you. • Knowledge of the finest local venues, caterers, décor, transportation and other event services. • On-going relationships with vendors to obtain the best quality, service and negotiations. • Creative ideas for special events, teambuilding and those challenging situations. • Access to and experience with the new, exclusive and unique venues and restaurants.
n continuous quality improvement.
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top 10 reasons to work with ivi dmc
With objectIVIty…You can rely that IVI will always
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1. 37+ years of successful destination management & marketing experience, 2. Personalized quality system model based on the worldwide ISO 9001 (formerly certified for 20 years), 3. Extensive safety & security training, and hygiene & health worldwide protocols, 4. High protection full coverage liability Insurance, 5. Internal supplier management processes certifying selected suppliers and their services, 6. Customized & detailed proposals with inclusive prices, and a 5-year price guarantee 7. More than 9,103 testimonials demonstrating our efficiency, 8. Professional and experienced people, following internal educational & training programs to assure exceptional product knowledge and creative solutions, 9. Corporate Social Responsibility program opportunities with Amigos of the Planet Foundation, 10. Recognition by Special Events among the 25 best DMCs worldwide for several consecutive years. OUR VALUES It is our company’s commitment to always act with our 10 world class BASIC VALUES, where everything is done with:
be transparent, with equity and ethic guided.
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We're Your Key to Extraordinary Experiences Our mascot & jingle When it comes to great teamwork and productIVIty, nature teaches us that bees are truly the best example. Did you know that they are the most important and essential animal in the world?
Special Thanks
Recognitions and awards
Today and after 37 years of our Foundation we would like to recognize those clients that have been there for so many years. We not only appreciate their confidence but also their friendship. Great relationships are based on trust and reliability. IVI DMC has worked really hard not only to grow it but maintain such responsibility.
IVI DMC has been named one of the Top 25 Destination Management Companies worldwide by Special Events for several consecutive years.
With interactIVIty…Strategic synergies will be created
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d which will lead us to achieve mutual goals.
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BECAUSE YOUR CLIENTS DESERVE THE BEST TEAM THERE IS (YOU + IVI) Client Satisfaction Rating Our Quality Model is a commitment of all IVI DMC associates: To supply comprehensive provision of Destination Management Services in the segment of incentives, meetings, and AD-HOC events attached to the applicable regulatory framework with a philosophy of continuous improvement and efficiency of the Quality Management System (QMS); with the purpose of exceeding the expectations of satisfaction of our clients and the internal and external stakeholders, increasing the value of the company to guarantee its growth and permanence. IVI DMC is the only DMC that continues to guarantee international quality standards through our client satisfaction survey. IVI clients are invited to give their direct feedback on a recently held program. The resulting information is incredibly useful to us, because it tells us where we are doing well, and where there is room for continuous improvement. This enables us to maintain the highest level of services and client relationships.
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What our clients have to say
Randolf did a great job, clearly communicating the estimates and helped us make a quick decision to work with your company. Great job in planning; everything went off perfectly. Randolf and IVI were able to make quick decisions and changes to help make sure everything went smoothly.
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Donna M. Aurigemma | Meetings & Events Specialist | Protravel International
With effectIVIty…Better results will be produce
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Fact sheet of the destination
ed adding more value to the final outcome.
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A taste of our destinations and why you should plan your events here.
With creatIVIty…Unique tailor-made proposals will
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l be created making memorable experiences.
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With cooperatIVIty…Strong relationships between commercial allies, suppli
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iers and destination partners will be engaged and make a difference.
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With connectIVIty…Industry relations will allow us to increase pro
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oduction, mutual understanding, teamwork and cooperation.
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DEAR GLOBAL VERTICAL AND GEOGRAPHICAL CORPORATE BUYERS OF INCENTIVE TRAVEL + CORPORATE MEETINGS + CONGRESSES + ADHOC & CSR EVENTS Whether your organization is looking for pristine beaches, a culturally different location, a once-in-a-lifetime incentive travel experience, or a near-shore destination to motivate your annual sales force achievers, now you can count on us at IVI DMC Enterprises to select the best services available throughout Mexico (Los Cabos, Puerto Vallarta, Riviera Nayarit, Mexican Caribbean) and the Dominican Republic that have been our specialty for more than 37 years As a corporate premise, we highly recommend booking all of our services through any Incentive House, Specialized Travel Agency, Site Selection Company or any of our Global Business Ambassadors, who are our official representatives covering 40% of the global market If your company is within the other 60% of the vertical and geographic market that does not use third parties, you can book directly with us, because we also religiously filter this information several times until we are 100% sure of this business model, taking into account that there are many direct corporations that do not use third parties This loyalty process has been part of our quality system since our foundation as a principle of respect for our clients, however, if we do not use this professional filter, our competition will continue to earn us that 60% of direct corporate business
Tag along for the journey!
With adaptIVIty…In the actual dynamic environment, our BLUE-BEES wil
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Our guarantee seal We proudly serve with a world-class philosophy of peace-of-mind backed by our own quality system that includes all international protocols for hygiene, health, safety and world-class quality protection type ISO9001:2015
World-class teamwork IVI DMC Enterprises & dQuest DMO & DMC Coalition + Site Selection Company by IVI CORPORATION. Always in tune with our local allies such as INSPIRE, comprehensive event producer, DocTour, telemedicine for tourists and travelers.
Our websites www.ividmc.travel www.dquest.travel www.dquest.shop www.amigosoftheplanet.org
Request for proposal https://lnkd.in/eT43Hanx
Central Mexico
ll always strive to better understand clients needs and expectations.
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Live a unique experience for your wedding or vow renewal When planning a destination wedding, the best way to ensure that the big day will be a success is to leave everything in the hands of a great team like Events Weddings Mexico (operating in Cancun and throughout the Riviera Maya for 12 years now). With several awards won nationally and internationally (Wedding Wire, Bodas.com, Junebug Weddings just to name a few), they will ensure that the most important day of your lives is as you always dreamed of. From organizing an experience just for 2, to the coordination and logistics of events with hundreds of guests, suggesting venue options, civil, religious and mayan ceremonies (prehispanic and spiritual - with its sister brand Spirituality Riviera Maya), themed weddings (Avatar, traditional Mexican , etc) and recommendation/management of all types of vendors. We are waiting for you to fill your big day with an unforgettable magic!
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For more information, please contact: Sara Gasparotto Vice President, Business Ambassador - Mexican Caribbean sgasparotto@dquest.travel
With selectIVIty…To ensure and certify every one of prev
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Frontier will launch three routes to Cancun and two to Santo Domingo The low cost airline Frontier confirms that it will launch new routes from the USA to the Mexican Caribbean and the Dominican Republic in winter, Simpleflying publishes. From Minneapolis, Detroit and Chicago there will be routes to Cancun starting on November 16. Santo Domingo, for its part, will see the launch of two new services before the New Year. The one from Miami to the capital will be launched on November 16. A Philadelphia (PHL) service will also begin flying on December 17. Both operate three times a week. “We are delighted to expand our non-stop offerings across our entire network. In addition to more routes to Florida, there are also new services to Mexico and the Dominican Republic on the horizon. As we head into winter, now is the time to start planning those tropical getaways. Getting there is easier and more convenient than ever,” said Daniel Shurz, the company's chief commercial officer.
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What our clients have to say
The team did a wonderful job pulling together a fantastic day for us!! Onsite team was terrific. Salomon was ready for us on both arrival and departure.
Kelli Slonim | Vice President, New Business Development
viously selected suppliers and their services offered.
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The squad that continues to MAKE YOU LOOK GREAT!
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At dQuest.Shop, we understand that the moments that truly shape our lives are often accompanied by a unique blend of emotions, lessons, and sensations that make them truly stand out. It is precisely for this reason that we strive to offer you gifts of artisanal origin, which serve as tangible reminders of these precious experiences. Whether you're looking for a piece of wood from an exotic trip where you learned about different trees in the area or a beautifully crafted Mexican doll dressed in your child's favorite color, we have the perfect gift for you, rich in culture, art, and tradition.
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Our Loyal Clients 10 Pinnacle Loyalty Club 2023
Learn more about our esteemed clients by clicking on their logos.
Essential Travel Tips
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Patience Is Important
Patience is my top travel tip. Don’t sweat the stuff you can’t control. Life is much too short to be angry & annoyed all the time while traveling. Did you miss your bus? No worries, there will be another one.
SOURCING AND CONTRACTING SOLUTIONS
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CONTACT US Reach out to info@lamontco.com to learn more and set up a consultation! Follow us on social media for the latest updates!
www.lamont-associates.com
GLOBAL VENUE SOURCING
CRUISE SOURCING & MEETINGS AT SEA
CONTRACT NEGOTIATION
GOLF INCENTIVES, TOURNAMENT MANAGEMENT & GROUP EVENTS
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Why advertise with M&I + Ad-Hoc Events Guru’s Digest? Advertising and promotional opportunities are now available in M&I + Ad-Hoc Events Guru’s Digest by IVI Corporation. Sponsorship placement opportunities are limited and are reserved on a “first come, first served” basis. We invite you to advertise in our vastly distributed M&I + Ad-Hoc Events Guru’s Digest which is already available to over 15,000 avid readers. These readers are dedicated clients, stakeholders, and fine suppliers. This M&I + Ad-Hoc Events Guru’s Digest is an inviting ‘cover to cover’ read, ensuring eye-catching and successful advertising.
Click here to receive more information
Serving the meetings, incentives, conferences, and exhibitions industry since 1986. Find us in over 15 destinations throughout: • Mexico • Dominican Republic
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CONTACT:
Dear reader! Thanks for reading CommuniQuest Incentive Travel Digest I hope you find in this newsletter a useful tool that will help you make decisions for your successful business.We would be delighted to know if there anything else you’d like to see or experience in this monthly newsletter. Your suggestions are more than welcome. We wish you the best in your endeavors and business adventures, and please, don’t forget, working with us “WILL MAKE YOU LOOK GREAT”.
Sincerely, José-Manuel GARCÍA, CDS Visionary, Founder and Seller of Dreams
IVI DMC² Corporate office: Ave. Acanceh #1-01, SM 15 Cancun, Quintana Roo, Mx Phone: +52 (998) 287-1700 Email:ivicorp@ividmc. travel For further information on the finest hotels, deals, activities, and group packages mentioned in this travel digest, please contact: Raquel MIJARES rmijares@ividmc.travel
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