FINDINGS
HEI 2O11 RATING CRITERIA
For each personnel group, these trainings are most likely to be offered in person as one-time, stand-alone, LGBT-specific trainings, rather than as online trainings or as part of general orientation/diversity trainings. The HEI 2011 survey also asked for information on topics covered in these trainings, focusing on these core training topics: zz zz zz zz zz zz zz zz zz zz zz zz
LGBT terminology LGBT demographics LGBT community: history and background Stories of LGBT bias and substandard care Barriers to care for the LGBT community Applicable state and local laws for LGBT people with respect to healthcare LGBT health risks LGBT health disparities LGBT sub-populations Primary care issues Patient-provider interactions Patient-staff interactions
The most-covered topics for each personnel group included: LGBT terminology, barriers to care for the LGBT community and patient-staff interactions. Information on LGBT sub-populations and applicable state and local laws for LGBT people with respect to healthcare are the least likely topics to be addressed in these trainings.
H E A LT H CA R E E Q UA L I T Y I N D E X 2 O 1 1
www.hrc.org/hei
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