4 68+32+A Percent of Respondents That Answered “Yes”
67.2%
Criteria 4
Provides training in LGBT patientcentered care to key staff members Of these respondents
68++F32A 57+ 84%
achieved credit through HRCprovided training, collectively registering over 1,000 managers.
Findings | The “Core 4” Rating Criteria
Training in LGBT Patient-Centered Care The fourth of the HEI 2012 Core Four criteria calls for key facility staff members to receive expert training in meeting the needs of LGBT patients. This criterion was developed in recognition of the fact that training is critical for policies to be successful and for truly LGBT patient-centered care to occur. To meet this criterion, participating facilities were required to document that at least one staff member in each of five designated work areas received at least 60 minutes of training from a proven expert in LGBT health between July 1, 2011, and June 30, 2012. The five work areas were facility leadership, nursing management, patient relations/services management, admitting/registration management and human resources management. Networks were required to train at least one manager working in each of these areas at their primary location, plus at least one manager in one of the five areas at each additional network facility seeking credit for the criterion. To assist facilities in meeting this new HEI criterion and ensure high-quality training, the HRC Foundation offered free 90-minute webinars in LGBT patientcentered care to all HEI participants. Most HEI participants took advantage of this offer, which allowed the HRC Foundation to provide expert training to more than 1,000 hospital administrators nationwide. 67.2% of HEI 2012 survey respondents (82 of 122 respondents, representing 245 facilities total) provide employee training in LGBT patient-centered care. 84 % of these respondents (69 of 82 respondents) achieved credit through
HRC-provided training, collectively registering more than 1,000 managers. Other participants received credit for training that they arranged themselves, following HEI 2012 requirements for length, content and trainer expertise. For more information on the HEI training requirements: www.hrc.org/hei-training
“I was on your webinar today and I must say it was one of the best training sessions I have had in my 20 years in healthcare.” Jeff Doucette, M.S., R.N., FACHE Chief Nursing Officer Bon Secours Health System Marriottsville, Md. www.hrc .org/hei
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