Welcome Home!
We’re happy to have you! To help get familiar with the community, here is the “Need-toKnows” of Gables Turtle Creek Cityplace:
Office Hours & Contact Information
Leasing Office Hours
Monday 9am to 6pm
Tuesday 10am to 6pm
Wednesday 9am to 6pm
Thursday 10am to 6pm
Friday 9am to 6pm
Saturday 10am to 5pm
Sunday Closed
Contact Information
Office Phone Number
Office Email
214.523 7600
turtlecreekcityplace@gables.com
Friendly Lease and Rent Information – Resident Portal & Rent Café : www.gables.com
Rent is due on the 1st every month. Rent is considered late on the 4th of the month, which incurs 10% of 1 months’ rent late fee. You can pay online or by mailing certified funds or a personal check to PO Box 209374. When you pay online, please double check the routing and checking account number to ensure there are no issues or delays with payments. Best way to ensure your rent isn’t late is to set up autopay through Rent Café. When it is time to move out, please note that we require a 60-day notice in writing. You will receive a renewal packet 65-90 days ahead of time to go over renewal options.
Let’s Meet the Team
Community Manager
Service Manager
Leasing Manager
Leasing Professional
Make Ready Technician
Courtesy Officer
Timothy Smith
Hector Campos
Vanessa Jaume
Bria Richard
Mike Yanez
Will Rivas
Move In Day Items
We know there’s always a lot going on during move in day, so here we want to reiterate on the move in items you received:
Gate Fob – These are access fobs that are only issued to residents, and you will swipe the fob on the callbox, and it will let you in your side.
Callbox Instructions:
You will enter #1379 to enter the left side gate and #9731 to enter the right-side gate. (You must enter the # before the number)
Parking Sticker– Resident must park in their garage. Garages are not to be used for any purpose other than parking your vehicle. Stickers are only given to leaseholders that have a car that won’t be parked in the attached garage. It’s a red sticker that needs to be placed on your front windshield immediately. It’s used as identification for us and the towing company that your vehicle belongs here. (Any additional occupant vehicle parking sticker are $75)
Inventory & Condition Form – Please return this form within 48 hours to the Leasing Office.
Trash, Recycling & Boxes
Trash & Recycling – trash cans are located on the outside of each garage door. Residents will be responsible to ensure that all trash is bagged, bags are tied, and placed in the correct trash bin.
• Residents will be responsible to ensure that NO loose trash or cardboard boxes are placed in the trash bins.
• The recycle bins at the end of the garage alleys are there for paper/plastic items and are not to be used for boxes or furniture items. These types of items must be placed in the dumpster in the Northwest Corner of the property.
Guest Parking
All guest may register up to three nights per month at www.r2park.com at all times for parking to ensure that your guest’s vehicle is not towed Guests may park in any open parking places on property as long as they are not blocking handicap spots and emergency lanes. This site is NOT for residents parking. Residents who register their vehicles through this site are subject to being towed at your expense. Gables is not responsible for reimbursement of towing charges if the pass is not obtained and kept on the dash facing up of the vehicle.
Emergency Maintenance Calls:
If you are experiencing a life-threatening emergency, call 911 right away. In the event of a maintenance emergency, contact our office line at 214.523.7600. Emergency requests consist of no heat or AC when the temp outside is above 80 degrees, no water, flood, unstoppable leak, smoke detector malfunction, broken toilet (if only 1 bathroom home), broken window, broken door lock or electrical issue. All general requests will be answered and addressed on the next business day.
Air Bnb:
Gables Turtle Creek City Place is an exclusive, private building. Leasing your home on Air Bnb is strictly prohibited and is a direct lease violation.
Key Releases & Guests:
Gate fobs are only issued to lease holders Requests to allow entry to your home must be submitted in writing via the Gables portal, email or handwritten on a Key Release form provided by the office.
Key Releases – these are intended for temporary access during business hours. Your visitor will need to provide us a valid form of ID (DL or passport) in exchange for access into your home.
Spare Keys – One can be purchased for House Key $5 and Lock Change or Amenity Key $50.00
Community Amenities
Turtle Creek City Place has a wonderful pool deck with outside seating and lounging, grills, an outdoor patio, and a spacious fitness room. The fitness room is open 24 hours, 7 days a week; the pool has a time frame of 10am to 10pm every day, weather permitting. If you are out enjoying the pool, we ask that you are mindful of our community policies for the mutual enjoyment of all.
Important Notes Regarding the Amenities
• There is no lifeguard on duty; swimming is at your own risk.
• Glass of any sort is NOT permitted at the pool; this includes beer bottles, wine bottles, glass drink wear or glass serve ware.
• As a reminder, pets are not permitted inside the pool area.
• Gables Turtle Creek is a smoke free community in all areas.
• Profanity, horseplay, or recreational equipment are not permitted at the pool.
• The gas grills are very user friendly! To ignite you first need to turn on the timer underneath the grill, then push in the knob and turn to “lite”, once there hold the knob in until you see a glow and the fire starts.
• Hot Tub - Emergency shut off is to only be used if someone is trapped in the drain. The jets are inoperable and the do not engage the water flow of this area so please do not use the timer controller.
YES Energy Bill:
You will start to receive in your email from YES Energy Billing 1 to 2 months after moving in. This is your water/miscellaneous utility bill that is due at the first of every month with your rent. If you pay online via Gables Gateway, this bill will start to automatically be added to your total due.
Should you need to visit or contact our post office location, the information is: 2525 Oaklawn Ave: 214-521-9351
UPS, FedEx, & additional couriers:
We are excited to be able to provide you with package acceptance through the Luxor package room. Please remember that all packages must be picked up within 72 hours, and Gables Turtle Creek is not responsible for resident packages.
Pest Control:
Our scheduled pest control day is Tuesday. If you have a specific request for your home, call or email us to schedule and we’ll provide them access to your home. Our community and surrounding area are treated regularly; in addition, there’s a schedule in place to spray inside your home annually. When the date for your home arises, we will notice you at least 24 hours in advance – you are welcome to opt out if you don’t think your home has a current need.
Light Bulb, Air Filters & Smoke Detector Replacement Cost:
We are very proud to be a LEED certified community; all of the lighting in our building is energy efficient and long lasting. If you choose to purchase your own replacement bulbs, our service team will be happy to install them at no charge to you; please note that they must be the proper wattage and energy efficient.
If you have moved in within the last 30 days and your lighting is not working properly or goes out, it will be replaced at no charge. Should this occur, please place a service request on www.gables.com under the resident portal and it will be taken care of.
• No Charge– Smoke Detector Batteries are 9V, Duracell is recommended
• $3.60 – Kitchen Ceiling Bulb model Philips #BR 40 65 Watts
• $4.98 – Track Light Bulb (Dining/Living/Stairs) model Philips #BR 30 60 Watts
• $3.88– Refrigerator/Freezer Bulb model Feit #A-15
• $2.98 – Ceiling Fan/Closet/Garage model Feit #60AH/L
• $6.79 – Microwave Bulb model Feit #S11N
• $6.88 – Bathroom Vanity Bulb Model Philips #G25 Clear Globe
• $2.25 – Gate Fob/Garage Remote Batteries Duracell 21/23 or 2023
Our main goal and Gables mission is “Taking Care of the Way You Live”. We are a very close team and strive to stay tight knit so that communication and everyday tasks run smoothly. We’re all here to help YOU enjoy the place you call home, always feel free to reach out to us!
Gables Turtle Creek Cityplace
What constitutes an emergency:
• Any situation that may result in damage to the physical asset.
• Fire
• Flooding on the property (continuous leak)
• Gas smell
• Broken or non-working doors, locks, windows, or other security-related problems (burglaries, vandalism, personal assault)
• No heat (when outside temperatures are below 50 degrees)
• No air conditioning (when outside temperatures are above 80 degrees)
• No water or no hot water
• Toilet not functioning (when it is the only one in the apartment)
• Sewer back-up
• No electricity or electrical shorts
• Refrigerator not working.
• Broken pipes or flowing water in the apartment
• Access gates (when entering or exiting the community is prohibited)
RESIDENT LOCK OUTS WILL NOT BE PERFORMED AFTER HOURS!!
Parking Issues at Turtle Creek
Due to our sustained high occupancy, and to avoid non- resident West Village parking, our towing company does on a regular basis enforce our parking policies for the sake of our residents.
1. If you have a garage, you are required by your signed parking addendum to park your vehicle in the garage. Garages are not to be used for storage or living areas.
2. If there are multiple lease holders in the apartment, one resident is required to park in the garage. Other lease holders are required to purchase a parking sticker at a one-time cost of $75, and the sticker must be displayed on your windshield.
3. All visitors are required to register for parking at R2park.com at any time when parking at the community. Guest registration will only be allowed up to 3 days each month. Residents should only use this under an emergency situation. Management will monitor this registration, and residents who are in violation will be towed.
4. If you have a rental vehicle, or has purchased a new vehicle, please see the office for a temporary pass or replacement sticker.
5. No parking in handicap spaces or the striped, white spaces throughout the community. You vehicle is subject to being towed or ticketed.
6. No parking beside the compactor or anywhere that is not designated as a parking spot.
7. Vehicles may also be stickered for expired registration and abandoned or inoperable vehicles.
If your vehicle is towed, it will be at your expense, and management will not reimburse residents for this cost.
Policies and Procedures for Trash and Recycling
Trash:
• Trash is picked up on Monday and Thursday.
• Your trash must be placed in trash bags and placed inside your assigned trash can.
• Please do not place your trash is someone else’s trash can.
• Any household trash that does not fit in your trash can should be taken to the trash compactor. Please do not stack trash bags in the garage area.
• Bulk items such as furniture and appliances are not to be placed in the recycling are of the garages or in the compactor area. It is your responsibility to call the City of Dallas or other resources to dispose of these items at your cost.
• Items le� in the recycling our compactor area are subject to addi�onal charges being added to your account.
Recycling:
• Please see the attached recycling guidelines.
• Recycling should be placed in bags and deposited in the green recycling containers.
• If the containers are full, do not place items outside the containers. Take your items to the trash compactor.
• Any moving boxes should be broken down and placed the trash compactor and not placed in the recycling area.
• Items le� in the recycling our compactor area are subject to addi�onal charges being added to your account.
Thank you for your swi� aten�on into this very important mater as we work together to make Gables Turtle Creek Cityplace a more beau�ful place to call home!
HOW TO TURN YOUR FIREPLACE ON
1. Remove the panel in the bottom of the fireplace and look for the pilot knob.
2. Remove the logs from the fireplace.
3. Turn the knob upward to pilot position and press down and light the pilot. Hold the button until it stays lit then let go of the button.
4. Once it is lit, you will need to turn the knob to the left to open the gas valve to keep your pilot lit.
5. Once your pilot is lit, then you will use to switch in the bottom panel to turn the flame up and down. The pilot will stay on all the time until you turn off the fireplace completely.
HOW TO TURN OFF YOUR FIREPLACE
1. With the pilot light low, turn the knob to the off position to the right of the knob.
Pool Rules and Regulations !
We want to ensure that all our residents enjoy a safe and happy pool season. For the safety of everyone, city regulations, and the enjoyment of all residents while using the pool, we asked that you adhere to the following:
• Pool hours are 100 AM till 10:00 PM. Residents at the pool after hours will be asked to leave. If violations of closing hours continue, the pool gates will be locked each night.
• No running, ball playing, rough activities, or diving.
• No parties. Only two guest per resident.
• No animals at any time.
• Do not save seats for another person.
• Use pool and hot tub at your own risk. No lifeguard is on duty.
• No loud noise, profanity, or harassment.
• No Smoking of any substance as we are a smoke-free community.
• Appropriate swimwear is required.
• Do not use the pool if you have cuts, open sores, nasal discharge, or eye disease.
Community Information and Amenities
When are the nearest fitness classes held and where?
Uptown Energy Fitness located 0.6 miles from the community, at the intersection of McKinney and Cityplace West Blvd.
Uptown Energy Fitness
2901 Cityplace West Blvd
Dallas, TX 75204 (214 219-1900)
Cross Fit 214 is approximately 1.5 miles from the community, at the intersection of Peak and Ross.
Cross Fit 214
4226 Ross Ave.
Dallas, TX 75204 214-989-6313
What are the hours of the amenities?
Gables Turtle Creek Cityplace offers the following amenities for you to enjoy:
• 24 hour fitness center
• Pool hours 10:00am-10pm daily.
Where do I dispose of my trash?
Gables Turtle Creek Cityplace trash policy is as follows: Place bagged trash in the container located in the garage alley way outside your apartment home. Valet trash pick-up days are Monday and Thursday’s. A compactor is located on the south west side of the property to dispose of trash on other days.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them in the trash compactor.
How does my key fob work?
When entering the gate; push the button to enter. When exiting the gate, the gate will automatically open when you pull up.
Gables Turtle Creek
Where are the mail boxes located?
The mail boxes for your apartment home are located on the side of the building.
Do you have resident activities or events?
Gables Turtle Creek City place has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through e-blasts. You can expect to see events such as:
• Happy hours nearby
• Breakfast on the go
• Pool party
• Resident appreciation events
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
You may park in any available space in the resident parking areas. Resident’s must display a parking permit and all visitors must display a visitor pass to be parked in the gated area. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal on line account to the Gables Gateway. You will go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include placing a service request for repairs needed in your apartment home.
Where can I access WI-FI in the building?
The leasing office, club lounge, and pool are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits. To access the WI-FI the password is Hot4Gables.
Do you have a courtesy officer onsite and how do I get a hold of them?
We have a courtesy officer onsite. You may contact him by calling 214 523-7600 and selecting option #3. The courtesy office can assist with after-hours noise complaints. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support.
Guests
Where can my guests park?
Your guest may park in any available space in the resident parking areas. All guests must display a visitor pass on the dash of their vehicle. The visitor passes are available in the leasing center. As a reminder to tell your guests that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park as close to your apartment when available.
Where does the delivery person come in or do I have to meet them?
Delivery people will need to use the guest call box to enter the gate to get to your apartment. In the event you are not home at the time of a delivery, the office can sign for a package.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How do I let friends in the gate?
Your guests will contact you via the call box at the gate. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at 214-523-7600, via email at gablesturtlecreekcityplace@gables.com, in person, or through Gables Gateway to place your service request.
If you have not already signed up for Gables Gateway, you can go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include paying your rent on line.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 214.523.7600 for maintenance assistance. The answering service will dispatch your service emergency to the on call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
Mutts Dog park located within minutes of the property at 2889 Cityplace. Gables Turtle Creek Cityplace is located steps away from the Katy Trail which welcomes your furry family member. There is access to Katy Trail from Lemmon Ave and Blackburn.
Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety. The nearest dog park is located at the new Klyde Warren Park approximately 2 miles from the community. Spot can run free at my best friend’s park located at 1909 Woodall Rodgers Blvd, Dallas TX 75201.
Local Neighborhood
Where is the nearest post office?
Located approximately 1 mile from the community, at the intersection of Oaklawn Ave. and Gillespie.
United States Post Office
2825 Oaklawn Ave.
Dallas, TX 75219
214-521-9351
What is the nearest Metro/Train?
Uptown Trolley (www.mata.org/map.shtml)- 214-855-0006
Dart Rail (DART) Dallas Area Rapid Transit www.dart.org
Located 2.3 miles from the community at the intersection of North Central Expressway and Ross Ave.
1401 Pacific Ave.
Dallas, TX
214-979-1111
Where is the nearest bus stop? Cityplace Station located 1 mile from the community. (www.dart.org)
2711 North Haskell Avenue
Dallas, TX 75204
Where is the nearest grocery store?
Located 0.3 miles from the community, at the intersection of McKinney Ave and Lemmon.
Minyards Sun Fresh Market
3524 McKinney Avenue
Dallas, TX 75204
214-528-0356
Located 1 mile from the community, at the intersection of Hall St. and North Central Expressway (I-75):
Walmart Neighborhood Market
2305 North Central Expressway
Dallas, TX 75204
214-953-0460
Where is the nearest biking or walking trail?
Located just steps away from the community, convenient access to the trail located off Lemmon and Blackburn. The Katy trail consists of a 12 foot wide concrete path and is a 3.5 mile trail.
www.katytraildallas.org
Where is the nearest laundry facility?
Washers and Dryers connections are included in all of our apartment homes, however if you are in need of a laundry facility, this one is nearby:
S & J Coin Laundry
5542 Maple Avenue
Dallas, TX 75235
214 905-0414
Dry cleaners close to the property:
Lakeside Dry Cleaners
3839 McKinney Avenue
Dallas, TX 75204
214-780-1602
Where are the schools for this area located??
Dallas Independent School District (DISD)
www.dallasisd.org
972-925-3700
Elementary School:
Located 1.1 miles from the community, at the intersection of McKinney Avenue and Fitzhugh.
Ben Milam Elementary
4200 McKinney Avenue
Dallas, TX 75204
214-559-1950
Middle School:
Located 2.9 miles from the community, at the intersection of Inwood Rd and Denton Drive.
Thomas J. Rusk Middle School
2929 Inwood Rd
Dallas, TX 75235
972-925-2000
High School:
Located 0.5 miles from the community, at the intersection of N Haskell and McKinney Ave.
North Dallas High School
3120 N Haskell Avenue
Dallas, TX 75204
972-925-1500
Where is the nearest mall?
Located 5.8 miles from the community, at the intersection of North Central Expressway (I75) and Park Lane.
North Park Center
8687 N Central Expressway
Dallas, Texas 75225
214-363-7441
www.northparkcenter.com
Where is the nearest airport?
Located 3 miles from the community, on Mockingbird near Lemmon and Cedar Springs.
Dallas Love Field Airport
8008 Cedar Springs Rd
Dallas, TX
214-670-6080
www.dallas-lovefield.com
Where is the nearest full-service car wash?
Plaza car wash is located 1.5 miles from the community on Lemmon Avenue and Wheller.
Plaza Car Wash
5220 Lemmon Ave
Dallas, TX 75209
214-219-9274
