Gables Residences Move In Packet

________________ Welcome Home! ________________

Dear Resident,

Welcome home! We understand that moving can be stressful, but we hope you enjoy your new home here at Gables Residences. You will receive a survey in your email shortly. If you are not “extremely satisfied”, please let us know what we can do to enhance your experience. We value your feedback!

Office Hours:

Mon/Fri: 9am – 6pm

Tues/Thurs: 10am – 6pm

Wed: 9am – 7pm

Sat: 10am – 5pm

Sun: Closed

Your Team:

Sales Manager – Ellen Schneeweis

Sr. General Manager – Denae Hill

Service Manager – Rob Valdez

Leasing Team: 303.333.2188 Option #1 or Residences@gables.com

Emergency Maintenance: 303.333.2188 Option #2 Leave a message

Courtesy Patrol: 303.333.2188 Option #3

Trash and recycling: Trash chutes are located on each floor near the service elevator.

Wi-Fi: Wi-Fi is available within all community spaces. It is listed as “GablesResidents” and the password is “residents.”

Again, welcome Home! We are honored to have you as a resident of the community.

Residences@Gables.com

PH: 303.333.2188

Apartment Community Reminders

❖ Written permission from the resident and ID of the guest is required anytime home access (keys released) is requested.

❖ Two guests per apartment home allowed in common areas unless reserved.

❖ Pets must be leashed at all times and please always pick-up after them.

❖ Guest parking allowed between 6:00pm – 8:00am in the ‘future resident’ spaces within the garage, complimentary. Beyond the allotted time overnight, guest passes may be purchased for a maximum of 7 consecutive days.

❖ Amenity areas do have restricted times in order to maintain quiet hours.

Garden Terrace: 7am-11pm

Resort Living Pool Deck: 7am – 11pm

Sunset Lounge: Available 24 hours

Peak Theater: Available 24 hours

Hearthside Lounge: Available 24 hours

❖ No glass, pets or stereos allowed at the pool deck.

❖ Please dispose of trash within the rubbish chute and do not leave within the trash room itself.

❖ Gables provides a smoke-free environment. Please refrain from smoking within indoor and outdoor areas of the community.

Our goal is to ensure all residents may enjoy the community and their home. We hope your time with us is pleasant and we are thrilled that you’ve chosen to trust our team with your home experience. Please feel free to reach out to team with any questions or concerns.

Residences@Gables.com

PH: 303.333.2188

Helpful Applications & Websites_

Phone app found on Android and IPhone.

ButterflyMX is a ‘call box’ system which allows you to virtually see who may be calling you for building access. You may also issue a virtual ‘key card’ so guests may come and go during a maintained timeframe.

Phone app found on Android and IPhone.

Gables Resident is our management platform that allows you to pay rent and submit service requests online.

Phone app found on Android and IPhone. Nest app will allow you to program and moderate your homes thermostat anytime and anywhere.

www.parcelpending.com

Parcel Pending is our 24 hour package locker system. An account is required in order to receive packages at our community. Once a parcel is delivered, you receive a text/email with a code to retrieve it.

www.amenify.com

Amenify is our virtual concierge platform. Here, you may schedule dog walkers, home cleanings, massages, etc. with vetted and approved vendors.

If any assistance is required downloading these applications or setting up accounts, please do not hesitate to ask. We are available to help make your home experience the best it can be.

Residences@Gables.com

PH: 303.333.2188

ButterflyMX Tenant User Guide

1. Registering for ButterflyMX

REGISTRATION EMAIL

Welcome to ButterflyMX!

To access all of our features, you’ll need to finish your registration. You should have received a registration email (and a text message if you provided your SMS number) from ButterflyMX. If you have not received this email or text message, please contact your property manager or our support team at support@butterflymx.com.

CHOOSING A PASSWORD

After pressing the “Get Started” button in the registration email, you will be asked to create a password. Make sure the passwords match in both text fields.

2. Using the Mobile App

Now that you are registered, download the mobile app from the App Store or Google Play and sign in with the email and password that you created earlier.

The app will prompt you to enable notifications and access to your phone’s camera and microphone. You can update all notification settings later from your account.

CHOOSING YOUR NOTIFICATION PREFERENCE

After signing into the app, choose how you’d like to be notified of visitors. You can choose to take calls through either the mobile app or through a telephone call.

Option 1: Mobile App

Calls that come through the app will be video calls. You can also use the app to open the door. If you miss a call from the app, it will roll over as a phone call to the phone number on your account.

Important: Select “Mobile app” in the dropdown menu for “Contact preference” if you plan to use the app on an Android. On iOS, you can choose “Video Call,” “Phone Call,” or “Notification.”

Option 2: Phone Calls

Using this option, calls from the intercom will come in as a regular phone call. After you accept the call, you can open the door by dialing “9.”

KEY MOBILE APP FEATURES

Now that you’ve signed into the app, you can use all of our convenient features, including:

• Swipe to Open

• Building Contact

• Activity Tracking

• Account Page

• Visitor Access

Please note: all features may not be available at your property

Swipe to Open

Swipe your finger across the “Swipe to Open” button on the Home tab of the app to open the door.

Building Contact

The Building Contact button calls a dedicated on-site team member as provided by your property manager.

Activity Tracking

At any point, you can access a comprehensive list of the visitors and deliveries you’ve received. Also, if a visitor comes while you are gone, you can find any voice or text message they left for you. Access these features from the “Activity” tab on Android, or the bell icon in the upper right corner on iOS.

Visitor Access

ButterflyMX offers two convenient ways to enable access for visitors and delivery carriers: virtual keys and delivery passes.

Account Page

Update your profile information, PIN code, directory messages, and more. You can also change your notification settings and send an email to our support team by clicking on the “Help” button.

VIRTUAL KEYS

If enabled by your property, virtual keys are digital access credentials you can send to guests or service providers. With a virtual key, visitors can access the building without having to contact you first. You can configure these keys to work only on specific days or at certain times.

How to create a virtual key:

1. Tap the “Quick Create” button labeled “+ Virtual Key” in the mobile app.

2. Choose a preset: Custom Duration, Recurring Access, Business Hours, FullDay Use, One-Time Use.

3. Name the key, choose the doors it will provide access to, and select start/end times.

4. You’ll be taken to a “Key Created!” screen. Review your virtual key details and click “SHARE KEY.”

5. Enter the recipient’s SMS phone number or email.

6. If you’re not ready to share the key now, you can share it at a later time by choosing the key under “Active” in the Visitor Access section.

7. The recipient will receive a QR code and PIN number to unlock the doors you’ve granted them access to.

DELIVERY PASS

If enabled by your property, delivery passes are single-use, six-digit PIN codes that you can create and send to a delivery carrier. This allows couriers to access your building and complete deliveries even when you aren’t home.

How to create a delivery pass:

1. Open the ButterflyMX app

2. Click ‘New Delivery Pass’

3. Copy and paste the automatically generated code into the e-commerce provider’s “delivery instructions” box at check-out

You’ll love how we manage package deliveries here!

Congratulations on moving to a property that has installed Parcel Pending electronic lockers! Parcel Pending lockers make it easier than ever to receive the stuff you order online. When you register to receive packages through Parcel Pending, this is what you get:

24/7 access to your packages

No need to coordinate with the management office’s business hours; access your package whenever you like.

Email and/or text notifications

Parcel Pending will notify you immediately by text and/or email when a courier delivers a package to a locker for you; come by the lockers at your schedule, enter the code you received in your notification, and retrieve your package.

Total package security

All of your packages delivered to a Parcel Pending electronic locker will be safe and secure until you are able to pick up your package.

“Always-On” Customer Service

Parcel Pending provides customer support whenever you need it, 24/7; if there’s ever an issue or a question, help is just a toll-free phone call away

To begin receiving the benefits of secure package lockers, register quickly and easily at myParcelPending.com. For more information, including a short explanatory video, go to ParcelPending.com/how-it-works.

Sign up right away, and start receiving your packages through our Parcel Pending electronic lockers!

The best coverage for the best humans (that’s you).

Get coverage designed just for you and your home with Assurant. Our two options, Renters Insurance and Liability Only, make it easy to meet your property management company’s requirement.

For a fast and free quote in 2 minutes or less, visit AssurantRenters.com

Describe your style.

I have excellent taste and belongings I love

I’m a minimalist. I keep things simple

Great. Now describe your ideal policy.

I want something that protects me, my belongings and maybe a roommate.

I’m just looking to meet my landlord’s requirements

Would you like to customize your policy to fit your lifestyle?

That sounds like a good idea, actually.

for you!

No, thanks.

Liability Only is right for you!

of what other

call “extra.”

Belongings

Resident Amenity Rental Options _____________

Our community has multiple amenity spaces available for your convenience and pleasure.

They may be reserved and rented by contacting our concierge. Keep in mind, pets are not allowed in these amenity areas and you are responsible for any cleaning, trash removal, and damage that may occur during your reserved time.

Garden Terrace

$300 Non Refundable & $150 Pending Cleaning Fee

Sunset Lounge

$300 Non Refundable & $150 Pending Cleaning Fee

Peak Theatre

$150 Non Refundable & $150 Pending Cleaning Fee

The above amenity spaces may be rented for up to 4 hours between 9am and 10pm

Maximum of 25 guests permitted.

Please contact our concierge team regarding reserving a space or further details.

Email: Res.Concierge@Gables.com Phone: 303-333-2188

Gables Residences at Cherry Creek

Community Information and Amenities

When are the nearest fitness classes held and where?

The community does not currently have regularly scheduled fitness classes but when available they are posted within the monthly newsletter or emailed out to the community as scheduled.

What are the hours of the amenities?

Fitness center 24 HOURS

Pool, Theater Room, Sky Lounge, and Courtyard 6am - 11pm

How do I reserve the club room?

Amenity reservations can be made through the management office. Additional fees are required for reservations and are dependent on the space being reserved.

Where do I dispose of my trash?

Trash chutes are located on the south end of the property next to the freight elevator. They are accessible from the 1st through the 7th floor.

Where are the recycling centers?

Recycling chutes are located on the South end of the community within the trash room. Larger items can be broken down and placed in the loading dock for recycling.

How does my key fob work?

Key fobs are available to lease holders and occupants. They are programmed to each resident at the time of move in and are required to access community entrances, elevators, amenities spaces, and your unit.

Where are the mailboxes located?

Mailboxes are located on the 1st floor in the main lobby around the corner from the leasing office.

Do you have resident activities or events?

A variety of resident events are scheduled each month and activities vary.

Gables Residences at Cherry Creek

Can I have a party at the pool?

Residents are allowed 2 guest per occupant to prevent overcrowding and provide a comfortable atmosphere for all residents.

Where is the best place for me to park?

Secure covered parking is available within the garage for an additional monthly fee. Other options include street parking that can be found on Monroe & Garfield. This is city street parking and not managed by Gables.

Conveniences

How do I pay rent online?

Rent can be paid online by visiting www.gables.com and logging in via the resident link in the upper right corner. Other options include the Rent Café app and website, or our Customer Care Center accepts mailed checks and can processes payments over the phone.

How do I reserve the freight elevator?

Freight elevator reservations can be made through either our concierge or leasing team. Reservations begin at 9am Monday- Sunday and available in 3hour time blocks. 9:00 - 12:00, 1:00 - 4:00, 5:00 - 8:00.

How do I get a hold of the concierge? What can he/she help me with?

Concierge is available 27/7 and can be contacted via email or phone call. Concierge is happy to manage packages on your behalf and assist your guests. They are relied on for a variety of other task for our team and residence.

Where can I access WI-FI in the building?

Wi-Fi is accessible in the 1st & 8th floor lobby One of our team members are happy to share the passwords.

Do you have a courtesy officer onsite and how do I get a hold of them?

Security patrol is available and can be contacted by calling the main line and following the prompts for courtesy patrol.

Gables Residences at Cherry Creek

Guests

Where can my guests park?

Guest parking is available within the parking garage for $10 per night. Street parking is first come first served. Guest should be informed to follow city signs if parking on the street.

Where do my movers park?

An alley is located on Monroe Street at the South end of the building.

How does my guest access the garage?

Guest must have a valid guest parking tag to access the garage and will be let in by our concierge.

Where does the delivery person come in or do I have to meet them?

Deliveries come through the main lobby and are managed by our concierge team.

How many guests can I have with me at the amenities?

Two guests per resident are allowed in the amenity spaces unless the space has been reserved.

Maintenance

How do I submit service requests?

Service requests can be submitted through the online portal, via email, or over the phone to the leasing and concierge team.

What do I do if I have a Maintenance emergency after hours?

Residents can call the main line and follow the prompts to page emergency maintenance for assistance.

What is considered a maintenance emergency?

Gables Residences at Cherry Creek

Maintenance requests considered an emergency include the following:

 Malfunctioning door or window locks.

 No heat.

 No air conditioning on a day of extreme heat (80+ degrees).

 No water.

 Water entering the apartment.

 Running water that cannot be shut off.

 Impeded plumbing in an apartment with only one bathroom.

 Possibility of fire.

 Non-functioning or malfunctioning smoke detector.

 No electricity throughout the apartment.

 Gas leak (also call the gas company).

Furry Friends

Do you have a dog park?

No, however, the community is across North Cherry Creek dr. where the Cherry Creek Trail and park are located. Both locations are pet friendly when complying with Denver leash laws.

Where is the best place to walk my pet?

Pets can be walked along the neighborhood streets or along the Cherry Creek Trail Pet waste containers are located around the perimeter of our property.

Do I have to have my dog on a leash?

Yes, the City of Denver requires all pets are on a leashed.

Local Neighborhood

Where is the nearest post office?

The nearest post office can be found in the Cherry Creek North Shops.

What is the nearest Metro/Train?

Union station provides access to the light rail service with multiple stops around the city in addition to the train to the airport.

Gables Residences at Cherry Creek

Where is the nearest bus stop?

Colorado Blvd. & Alameda

What bus route are we on?

Multiple Routes.

Where is the nearest grocery store?

Target is located on the corner of Alameda and Colorado Blvd.

Where is the nearest biking or walking trail?

The Cherry Creek Trail is located across the street from the community on the southwest side of the property.

Where is the nearest mall?

The Cherry Creek Mall is located at Steele Street and Ellsworth.

Where is the nearest movie theater?

AMC Cherry Creek is located within the Cherry Creek Mall.

Where are the nearest museums?

The Denver Art Museum is located at 13th and Broadway.

How to Set Up AutoPay on Rent Cafe

We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.

1.)

Log into your rent cafe similar to how you would to pay your rent.

2.) SELECT AUTOPAY SET UP

When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.

3.)

4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY

Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed

5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY

Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.

ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY!

Should you have any questions do not hesitate to reach out to the Leasing Office.

Ourfocusonenvironmentalriskmanagement, Ourfocusonenvironmentalriskmanagement, resourceconservationandenergyoptimization resourceconservationandenergyoptimization drivethedevelopmentandmanagementof drivethedevelopmentandmanagementof communitiesthatsupportqualityliving communitiesthatsupportqualityliving environmentsforourresidents. environmentsforourresidents.

Weareaskingourresidentstojoinusin Weareaskingourresidentstojoinusin practicingbeing"green."Checkoutthese practicingbeing"green."Checkoutthese helpfultipsbelow! helpfultipsbelow!

At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!

As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!

benefits.petinsurance.com/gables-residents

Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give

Learn more about the benefits of Paws to Care™ at gables.com/pawstocare