Gables Post Oak Move In Packet

Gables Post Oak

Community Information and Amenities

When are nearest fitness classes held and where?

LA Fitness is approximately 2.03 miles from the community, on Richmond Ave. between Weslayan and Cummins Street.

LA Fitness

3838 Richmond Ave

Houston, TX 77027

713.481.1909

What are the hours of the amenities?

Gables Post Oak offers the following amenities for you to enjoy:

• 24 hour fitness center with WIFI Access

• 24 hour Business Center with WIFI Access

• 24 hour Sports Lounge with WIFI Access

• Open Sundeck Lounge with WIFI Access - open from 6:00 AM to 10:00 PM

• Salt Water Pool with WIFI Access- open from 6:00 AM to 10:00 PM

Where do I dispose of my trash?

Gables Post Oak has trash chutes located on each floor in the garage on the North and South side of the community.

Where are the recycling centers?

We pride ourselves on green initiatives to care for the environment. Gables Post Oak has recycling areas next to the loading dock in the garage for disposal of newspapers, plastics and glass. Thank you for helping us take care of the earth

What do I do with my move in boxes?

It is helpful to everyone in the community if everyone breaks down all boxes and leaves them in or near the trash chute room on their floor level.

How does my fob/remote work?

When entering drive-up gate; push the button to enter. When using the fob/remote to enter a walk-up gate or amenity area; swipe it in front of the cream/black/gray box located on the outside of the gate/amenity area.

Where are the mail boxes located?

The mail boxes for your apartment home are located on the 1st floor near the leasing office next to the fitness center. For further details or assistance in finding your mailbox, please contact the leasing office at 713.622.1875.

Gables Post Oak

Do you have resident activities or events?

Gables Post Oak has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents that are hosted by our CARES team. Keep up to date on all of our community gatherings on the monthly calendar posted in the mail center room and through e-blasts. You can expect to see events such as: Brunches, Wine tasting, Happy Hour, Super Bowl Party, Movie Night, etc.

Can I have a party at the pool?

Our relaxing pool areas are available for all residents and 2 guest per apartment to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.

Where is the best place for me to park?

You may park in the parking garage on any floor level. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty. Visitor parking is available on the 8th level of the parking garage.

Conveniences

How do I pay rent online?

We have made paying your rent easy by setting you up with your personal online account Rent Café. You will go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world.

Where can I access WI-FI in the building?

The Saltwater Pool, 24 Business Center, 24 Sports Lounge, or the Sundeck Lounge. This amenity is complimentary and part of your community benefits. Contact the leasing office if you are using this service for the first time at 713.622.1875.

Do you have a courtesy officer onsite and how do I get a hold of them?

We have a courtesy officer onsite. You may contact them by calling 713.622.1875 and a team member will contact them for you. The courtesy office can assist with after-hours noise complaints. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support.

Gables Post Oak

Guests

Where can my guests park?

Your guest may park in the parking garage on the 8th level. All vehicles parked on level 1 thru 7 must have a permit. As a reminder to tell your guests that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.

Where do my movers park?

In the interest of safety and for other residents you can schedule a time for the loading docks near the entrance of the parking.

Where does the delivery person come in or do I have to meet them?

Delivery people will need to use the guest call box to enter the gate to get to your apartment. You will receive a call on the phone line that you provide upon move-in when your delivery person arrives. If you wish to permit entry, press “9”. In the event you are not home at the time of a delivery, the office can accept packages for you. However the office will not sign or be responsible for any packages.

How many guests can I have with me at the amenities?

We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.

How do I let friends in the gate?

Your guests will contact you via the call box at the gate and on your floor level. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.

Maintenance

How do I submit service requests?

We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at 713.622.1875, via email at postosk@gables.com, in person, or through Rent Café to place your service request.

If you have not already signed up for Rent Café, you can contact the leasing office at 713.622.1875 and after being set up you will receive an email with log in instructions. This is a great way to stay connected to your management team from anywhere in the world.

What do I do if I have a Maintenance emergency after hours?

Gables Post Oak

For those times that you may have an emergency after office hours, you may contact the leasing office at 713.622.1875 for maintenance assistance. The answering service will dispatch your service emergency to the on call service technician. You should receive a call from the technician within the hour.

What is considered a maintenance emergency?

Emergency maintenance problems that will be dispatched to the on-call service technician include:

1. No electricity throughout the apartment

2. No water.

3. No air conditioning on a day of extreme heat (80+ degrees).

4. Water entering the apartment.

5. Possibility of fire.

6. Impeded plumbing in an apartment with only one bathroom.

7. No heat.

8. Non-functioning or malfunctioning smoke detector.

9. Gas leak (also call the gas company).

10. Running water that cannot be shut off.

11. Malfunctioning door or window locks.

Furry Friends

Do you have a dog park?

At Post Oak we do offer a dog park located on the 8th level of the parking garage.

Where is the best place to walk my pet?

The Dog Park located on the 8th level of the parking garage. Please help us to maintain a clean and pleasant community by always picking up after your pets.

Do I have to have my dog on a leash?

For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.

Local Neighborhood

Where is the nearest post office?

1.64 miles from the community, at the intersection of Timmons and Westheimer.

Gables Post Oak

United States Postal Office

2802 Timmons Ln.

Houston, TX 77027

713.572.3936

Where is the nearest grocery store?

1.22 miles from the community, at the intersection of Westheimer Rd. and Weslayan St.

Central Market

3815 Westheimer Rd.

Houston, TX 77027

713.386.1700

What is the nearest Metro/Train?

MetroRail

Located 7.81 miles from the community, at the intersection of Main and St. Joseph Metro Park and Ride (www.ridemetro.com)

5.01 miles from the community, at the intersection South Braeswood near I-610 S Loop

4675 South Braeswood (at South Loop)

Houston, TX 77096

713.635.4000

Where is the nearest bus stop?

Metro (www.ridemetro.com)

Located 0.96 miles from the community, at the intersection of Westheimer and Post Oak.

What bus route are we on?

Route 81 & 82 (www.ridemetro.com)

Where are schools for this area located?

Houston Public Schools

Elementary School

Located 1.93 miles from the community, on Hidalgo near Chimney Rock Rd.

School at St. George Place Elementary 5430 Hidalgo

Houston, TX 77056

713.625.1499

Middle School

Located 3.43 miles from the community, at the intersection of Woodhead St. and Westheimer Rd.

Gables Post Oak

Lanier Middle School

2600 Woodhead St.

Houston, TX 77098

713.942.1900

High School:

Located 2.11 mile from the community, at the intersection of Westheimer and River Oaks Blvd.

Lamar High School

3325 Westheimer St. Houston, TX 77098

713.522.5960

Where is the nearest biking or walking trail?

Located 3.22 miles from the community, at the intersection of Memorial Dive and Woodway Drive.

Memorial Park

6501 Memorial Drive

Houston, TX 77007

Located 5.77 miles from the community, at the intersection of Main St. and Sunset Blvd.

Rice University Trail

6100 Main St.

Houston, TX 77030

713.313.1515

Where is the nearest laundry facility?

Washers and Dryers are included in all of our apartment homes, however if you are in need of a laundry facility, this one is nearby:

Mr. Klean Washateria

2007 W. Alabama St.

Houston, TX 77098

713.529.8871

Where is the nearest mall?

Located 1.16 miles from the community, at Westheimer Rd. and Post Oak Blvd.

Galleria Mall

5075 Westeimer Road

Houston, TX 77056

713.622.0663

How do I check the surf report?

www.galvestonsurfcam.com

Where is the nearest Beach?

Galveston, TX, 55.58 miles, 1 hour

AC THERMOSTAT INSTRUCTIONS ADDENDUM

ALWAYS SET ON AUTO AND NOT ON THE COOL/ON SWITCH AT ALL TIMES.

Keeping your thermostat on COOL/ON will create a humid environment within the apartment home. Always keep the thermostat on AUTO when the air conditioner is in use. Mold and mildew can be a problem. It grows in your shower, closets, around plants, on clothing/shoes and on other surfaces such as floors and walls but not limited to only these areas. Mildew thrives in any place that is warm, dark and damp. In an effort to help you avoid a mold or mildew problem in your apartment, we would like to make you aware of the following:

• Let the sunshine in. Keep your blinds open when possible. Mildew does not like natural light.

• Use the air conditioner to your advantage. Set your thermostat at a 75' degree setting or lower and leave it on AUTO throughout the day, even when you are not home, as the cool dry air reduces the moisture that promotes mildew. Notify management immediately of any air conditioning problems.

• Make room for airflow in your closets. Just keeping the door ajar will increase air flow especially if your closet in located inside your bathroom. Moisture absorbers are available at grocery and drug stores and will help stop mildew from creeping up the sides of your clothes and personal effects.

• Lots of plants means lots of humidity. Plants brighten your apartment, but also give off large amounts of moisture. So when you bring the great outdoors inside, keep the air conditioning turned on.

• Use the clothes dryer for freshly washed clothing. Air drying clothes inside your apartment adds to the overall humidity.

• Leaving windows or patio doors open allows our Houston humidity to seep in which contributes to high humidity inside the apartment and running the air conditioner while the windows or doors are open will create high humidity within the home.

If you choose to keep your thermostat on COOL/ON, costs associated with any repairs found will be your responsibility. Charges associated with mildew or mold can be costly and will be recommend that you open a claim with your insurance provider to absorb any personal costs that you may incur. Gables Post Oak will not be responsible for repairs or replacing any of your personal items.

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Gables Resident Mobile App

The saying goes, “There’s an app for that” and we’re excited to announce that we’ve launched a custom Gables Mobile App made with you in mind! The Gables Resident App is your partner in all things related to your community, especially when you’re on the go. With the Gables App you can now make monthly rent payments, submit maintenance requests, and more. This app is just another extension of our motto in “Taking Care of the Way You Live!”

LET’S GET YOU REGISTERED!

1) Go into your App store and search for Gables Resident App. Once you download the App and click into it, you’ll see the below home screen appear. Click Sign Up if you’re a new resident and have never used RentCafé via desktop. If you’re currently using or have used RentCafé, please click sign in and use your same login credentials you’ve previously used for RentCafé.

2) Please type in the name of the Gables community you call home.

3) Please enter the email address that you used to sign your lease at your community. Once you enter your email address, click Next.

4) Please fill out your password and security question to complete registration.

5) Follow the instructions to verify you are a resident at your community.

Now that you’ve created your login for the App, enjoy all of the conveniences the App offers you at your fingertips!

 Easy accessibility and logins with Touch ID and Face ID integration with the Gables Resident App.

Step

Interested in setting up Auto-Payment?

On the home screen, select the purple button that says Autopay and set your account to pay rent every month automatically.

Step 3- Select payment account.

Step 4- Review and submit payment.

SUBMIT A MAINTENANCE REQUEST- Easily add photos or record a voice memo for maintenance requests.

Step 1- Provide information about your maintenance request using the form within the App. See screenshots below for reference.

Step 2- Once the information is filled out you have the option of providing a voice memo or a photo of what you would like your service team to address in your apartment home. Please also fill out if the team has permission to enter if you’re not home as well as if you have any pets the team needs to be aware of when they enter. Once the form is filled out, please press submit request and the maintenance team will be happy to assist!

Did you know that we are a 100% smoke-free community? Our “Smoke Free for You & Me” initiative will improve the air quality in common areas by removing second-hand smoke so our residents can #BreatheEasy. The newly adopted no-smoking policy has been in effect as of January 1, 2020.

#SmokeFree4UAndMe #SmokeFree

How to Set Up AutoPay on Rent Cafe

We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.

1.)

Log into your rent cafe similar to how you would to pay your rent.

2.) SELECT AUTOPAY SET UP

When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.

3.)

4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY

Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed

5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY

Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.

ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY!

Should you have any questions do not hesitate to reach out to the Leasing Office.

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At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!

As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!

benefits.petinsurance.com/gables-residents

Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give

Learn more about the benefits of Paws to Care™ at gables.com/pawstocare

WELCOME GABLES RESIDENT:

Take $$$ with you when you leave Gables to purchase a home!

Welcome to the American Dream Plan

Did you know? As a Gables resident, you can take $$$

purchase a home. Here’s how it works:

The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs

✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.

✦Must use the participating lender and registered real estate

✦Lender: Synergy Mortgage, LLC

✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.

The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.

The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.

Shannon Benson, NMLS #315936,

280-1944 | Shannon@GablesDreamPlan.com