Welcome to your new home here at Gables Ponce! We are so excited for you to get settled in and take advantage of all Gables Ponce has to offer! Here are a few things to keep in mind in order to make your move in experience as smooth as possible: Apartment Number: _____________ Mailbox Number: ____________ Parking Space Number(s):_____
__________ _____ ________ ___
___ ____ _
Moving Boxes Please take all your boxes to the recycling dumpster on the ground floor of your building.
Packages and LuxerOne • Our LuxerOne package system offers the convenience of notifying you when your package has arrived via UPS, FedEx, Amazon, etc. Make sure you register your account at www.luxerone.com to not miss out on any packages. There is an annual fee of $30 paid to LuxerOne for this service. • USPS will leave a key inside of your regular mailbox that corresponds to a locker below where your package will be stored. • Our concierge will accept perishable items and packages that do not fit in the LuxerOne lockers on your behalf.
Emergency Maintenance Outside of Business Hours Call the Concierge at 305.740.9173 or 305.667.5700 to report your emergency and they will contact the maintenance person on call to address your concerns. Please refer to your lease for what’s considered an emergency. Please note that lockouts are not considered an emergency. You would need to call a locksmith at your expense.
Amenities Enjoy all our beautiful amenities at the times listed below: Amenities Club Ponce (West Tower – 5th Floor) Café De Ponce (West Tower – 5th Floor) Fitness Center (East Tower – Lobby) Yoga Room & Spinning Room (Phase 2 – Lobby) Steam/Sauna (Phase 2 – 5th Floor) Pool (West Tower – 5th Floor) Sunbathing Pool (Phase 2 – 5th Floor)
Hours of Operations 9:00AM – 12:00AM 9:00AM – 12:00AM Open 24 Hours Open 24 Hours 9:00AM – 10:00PM Dawn to Dusk Dawn to Dusk
Rent As a friendly reminder, rent is due on the 1st of every month and your account will be charged a late fee on the 4th. Before your rent is late, you can pay by: • www.rentcafe.com (Pay by electronic check, credit, or debit) • Setup Auto-Pay using the attached instructions • Once rent is late, please contact the Customer Care Center at (833)924-1950 for payment assistance. Our Gables Ponce staff is always here to help! Office Hours Monday 9:00AM - 6:00PM Wednesday 9:00AM - 7:00PM Tuesday & Thursday 10:00AM - 6:00PM Friday 9:00AM - 6:00PM Saturday 10:00AM - 5:00PM Sunday - CLOSED Office Number:305.667.5700 Office Email: ponce@gables.com Facebook: Gables Ponce Instagram: @gablesponce Kindest Regards, Gables Ponce Management
Packages at Ponce Must sign up for LuxerOne (LuxerOne.com/register) For furniture deliveries resident MUST BE PRESENT. Oversized packages will not be accepted. NO EXCEPTIONS. Packages will be held a maximum of 5 days. Packages WILL NOT be accepted before future residents move in date. • Must provide a Photo ID when collecting packages from Concierge. If someone else is picking up a package on behalf of the addressee, the addressee must send an email to ponce.concierge@gables.com and the person picking up the package must present a Photo ID.
• • • • •
Please contact the concierge at (305)667-5700 or via email at ponce.concierge@gables.com if you have any questions or need clarification.
Gables Ponce Parking Registration Form 1. Each apartment is allowed one car per leaseholder. 2. Your assigned parking space is final. 3. Requests to add or remove addi�onal parking space will incur a $100 Lease Change Fee that must be paid prior to changing your space and scheduling an appointment to sign the updated lease with all leaseholders present. No excep�ons. 4. Please be prepared to provide proof of registra�on upon request.
I have read and acknowledged the Parking Notes as detailed above. Signature: _________________________ Date: _________________________
Resident 1
Resident 2
Resident 3
Name
Name
Name
Make
Make
Make
Model
Model
Model
Color
Color
Color
State
State
State
Plate#
Plate#
Plate#
Check here if you do not own a vehicle.
Doorstep Collection Begins After 7:00 PM Sunday through Thursday
Preparation • Bag and tie all waste - loose items are a safety hazard for our Service Valets. • Double bag pet waste to prevent leaks and stains outside your home. • Aim to keep the weight of your bags to 25 pounds or less. • Do not include needles or other sharp objects. • Help aid the collection process by breaking down all cardboard boxes. • Bundle newspapers and magazines.
Collection
• Place your tied waste in your Valet Living provided container outside your home between 5:00 PM and 7:00 PM on the scheduled nights of service.
Next Morning
• After your doorstep collection service has been completed, bring your Valet Living provided container back inside your residence by 9:00 AM the next morning.
• Doorstep collection will start after 7:00 PM.
No Service Holidays Easter Sunday Memorial Day Fourth of July Labor Day Halloween Thanksgiving Day Christmas Eve & Christmas Day New Year’s Eve & New Year’s Day
Tell us how we’re doing! 1-877-574-2587 Support@ValetLiving.com ValetLiving.com RM-C07
Recogido De Basura Puerta A Puerta Comienza A 7:00 PM
Domingo a jueves
Preparacion • Toda basura debe estar en bolsas y amarradas. Artículos sueltos pueden lastimar a nuestros Valets de Servicio. • Utilize doble bolsa para desperdicios de mascotas, asi previene iltraciones o manchas. • Mantenga las bolsas con peso máximo de 25 libras. • No incluya jeringuillas u objetos con filo. • Colapse todas las cajas de cartón. • Acumule en un bulto los periódicos y revistas.
Recogido
• Coloque las bolsas amarradas fuera de su apartamento en el contenedor provisto por Valet Living, entre 5:00pm y 7:00pm, en las noches designadas para servicio.
Mañana Siguiente
• Después que su recogido haya sido completado, puede traer el contenedor al interior su residencia en o antes de las 9:00am de la mañana siguiente.
• Recogido comenzará a partir de las 7:00pm.
No Servicio
Domingo de Pascuas Día de la Recordación 4 de julio Día del Trabajo Halloween Noche Buena y Navidad Víspera de Año Nuevo y Año Nuevo
¡Dinos como estamos haciendo! 1-877-574-2587 Support@ValetLiving.com ValetLiving.com RM-C07
MOVE-IN/MOVE-OUT INSPECTION FORM RESIDENT(S) NAME: COMMUNITY NAME: HOME TELEPHONE NUMBER: CELL NUMBER: _______________________________________________ MOVE-IN INSPECTION DATE:
APARTMENT #: WORK TELEPHONE NUMBER: EMAIL ADDRESS: _______________________________________ MOVE-OUT INSPECTION DATE:
MOVE-IN CONDITION Resident(s) accepts responsibility for the condition of the above described apartment “AS IS” with any exceptions listed below: □ ACCEPTABLE □ REQUIRES ACTION
MOVE-OUT CONDITION The following inspection reveals any damage beyond normal wear and tear. Charges will be assessed accordingly. □ ACCEPTABLE □ DAMAGES $_________
APARTMENT MOLD AND MILDEW FREE ENVIRONMENT
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
APPLIANCES
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
BATHROOM (indicate 1 or 2)
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
BEDROOM
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
BEDROOM
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
BEDROOM
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
CARPET COLOR AND CONDITION
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
CONTROLLED ACCESS CARDS/REMOTES (if applicable)
ALL ITEMS RETURNED? □ YES □ NO
$_________
Number of Gate Cards/Remotes Issued _________
DINING ROOM
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
FIRE EXTINGUISHER (if applicable)
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
GARAGE/STORAGE UNIT (if applicable) #___________
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
HALLWAY AREA
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
HURRICANE SHUTTERS & HARDWARE
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
ALL WINDOW AND DOOR LOCKS WORKING PROPERLY
(if applicable) KEYS
Number of Front Door Keys Issued _________
ALL ITEMS RETURNED?
Number of Mail Keys Issued _________
□ YES
$_________
□ NO
Number of Amenity Keys/Cards Issued _________ KITCHEN
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
LIVING ROOM
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
SMOKE DETECTORS
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
SUNROOM/LOFT/STUDY
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
VERTICAL/MINI BLINDS/SCREENS
□ ACCEPTABLE
□ REQUIRES ACTION
□ ACCEPTABLE
□ DAMAGES
$_________
WATER METER READINGS NOTE: The Resident(s) shall be responsible for the condition of this apartment “AS IS.” Any damage beyond normal wear and tear will be paid at the resident’s expense. The standard minimum charges appear on the back of this form. Any additional outstanding balances or charges will be added. MOVE-IN INSPECTION RESIDENT(S) SIGNATURE(S): MOVE-OUT INSPECTION RESIDENT(S) SIGNATURE(S), FORWARDING ADDRESS AND TOTAL CHARGES ________________________________________________________ NEW HOME PHONE NUMBER: ASSESSED DURING ________________________________________________________ ______________________________________ MOVE-OUT ________________________________________________________ ______________________________________ INSPECTION ________________________________________________________ ______________________________________ $________________ ______________________________________ DATE: ______________________
DATE: ________________________________
AUTHORIZED MANAGEMENT REPRESENTATIVE’S SIGNATURE:
AUTHORIZED MANAGEMENT REPRESENTATIVE’S SIGNATURE:
________________________________________________________
________________________________________
(Rev. 2/16)
STANDARD CLEANING AND REPAIR/REPLACEMENT CHARGES If you do not clean or repair items listed below prior to moving out, minimum charges for the following will be deducted from your security deposit. Please note that this is not a complete list; you may be charged for cleaning or repairing items not on this list. KITCHEN CLEANING Cabinets and Counter Tops.............................................................................................................................................$15-50 Dishwasher ..........................................................................................................................................................................$10 Drip Pans..............................................................................................................................................................................$5 Microwave ..........................................................................................................................................................................$20 Oven ....................................................................................................................................................................................$20-30 Refrigerator, Freezer ..........................................................................................................................................................$15-40 Stove and Vent-a-Hood ...................................................................................................................................................$10-40 BATHROOM CLEANING Shower Doors ......................................................................................................................................................................$10-25 Sinks/Counter Tops/Cabinets...........................................................................................................................................$15-35 Toilet .....................................................................................................................................................................................$10-20 Tub/Shower .........................................................................................................................................................................$20-50 MISCELLANEOUS Carpet Cleaning................................................................................................................................................................$60-250 Carpet Repairs ...................................................................................................................................................................$35-250 Fireplace Cleaning ............................................................................................................................................................$35-up Grout Cleaning ..................................................................................................................................................................$50-350 Holes in Wall/Ceiling..........................................................................................................................................................$20-up Linoleum/Tile Floors ............................................................................................................................................................$125 each Painting (includes change in color) ...............................................................................................................................$200-600 Patio – Blinds .......................................................................................................................................................................$75-90 Trash Removal ....................................................................................................................................................................$20/Bag Wallpaper Removal/Replacement ................................................................................................................................$100 Washer and/or Dryer.........................................................................................................................................................$35 Windows – Blinds ................................................................................................................................................................$25 REMOVING PROPERTY Cost of removing property, including storage .............................................................................................................Cost in local area REPAIR/REPLACEMENT CHARGES If any items are missing or damaged to the point that they must be repaired/replaced when you move out, you will be charged for the current cost of the item plus labor and service charges. A representative list of various minimum repair/replacement charges is provided below. Please note that this is not a complete list; you may be charged for items that are not on this list. Alarm/Alarm Panels...........................................................................................................................................................$300 Amenity Keys, Controlled Access Cards, Remotes – not returned/lost ...................................................................$50 per key Broiler Pans ..........................................................................................................................................................................$50 Ceiling Fans.........................................................................................................................................................................$75-85 Counter Tops.......................................................................................................................................................................$200-800 Crisper Covers ....................................................................................................................................................................$85-100 Disposal................................................................................................................................................................................$50-80 Door Keys – not returned/lost ..........................................................................................................................................$25 per key Doors ....................................................................................................................................................................................$250 Drip Pans..............................................................................................................................................................................$10 Dryer .....................................................................................................................................................................................$350 Fire Extinguisher – 5 lb. Size ...............................................................................................................................................$35 Fire Sprinklers .......................................................................................................................................................................$300 Garage Doors/Door Panels .............................................................................................................................................$300 Garbage Cans ...................................................................................................................................................................$25 Glass Top for Stove ............................................................................................................................................................$300 Glass Top Stove ..................................................................................................................................................................$450 Hurricane Shutters and Hardware ..................................................................................................................................$50 Ice Maker ............................................................................................................................................................................$110 Ice Trays ...............................................................................................................................................................................$10 Light Bulbs............................................................................................................................................................................$3 Light Fixtures ........................................................................................................................................................................$50 Mailbox Keys – not returned/lost .....................................................................................................................................$25 per key Microwave ..........................................................................................................................................................................$125-300 Mini Blind Plastic Wand .....................................................................................................................................................$10-15 Mirrors – Bath.......................................................................................................................................................................$160 Odor Removal ....................................................................................................................................................................$250 Patio Door Glass.................................................................................................................................................................$250-400 Patio Screens ......................................................................................................................................................................$30-300 Refrigerator Shelves/Racks...............................................................................................................................................$25-100 Shower Rod .........................................................................................................................................................................$15-25 Sink Stopper and Disposal Lid ..........................................................................................................................................$10-15 Smoke Detectors................................................................................................................................................................$38 Toilet Paper Holder ............................................................................................................................................................$7.50 Vertical Slats........................................................................................................................................................................$5-15 Washer .................................................................................................................................................................................$350 Window Glass .....................................................................................................................................................................$50-100 Window Screens.................................................................................................................................................................$25 Total Carpet Replacement (Depending on Apartment Size).....................................................................................$1,200 NOTE: Wallpaper, window treatments, carpet, and appliance replacement will be based on actual cost including labor and installation. (Rev. 2/16)
PICK-UP & DELIVERY SCHEDULE Mondays/Wednesdays/Fridays Place orders the night before to be picked up on time to ensure efficient delivery.
Starting May 15th *Please note, items that require more attention could delay the order.
Schedule
Monday
Clean
Dirty
Wednesday
Friday
www.MrLocker.com
Clean
Friday orders will be delivered the following week on Monday
Dirty
Clean
Dirty
954.866.3667 Support@mrlocker.com
We are so excited to announce that Gables Residential has new rent payment services created with you in mind!
Pay By Bank Online (ACH) One time or recurring payment options available
When you use this method, it is an instant payment This method can be set up on Gables Online Portal (gables.com/resident) OR Use our Gables Resident App
Credit/Debit Card Master Card, Visa, AMEX, Discover
When you use this method, it is an instant payment and fees apply This method can be set up on Gables Online Portal (gables.com/resident) OR Use our Gables Resident App
Pay by Mail to Our Customer Care Center We request that all paper check rent payments are mailed to the below address rather than being dropped off at the leasing office.
Allow for 7-10 business days delivery prior to the first of the month. Mail the payment to: Your Community Name P.O. Box 209374 Austin TX, 78720-9374
WIPS is a payment option that enables our residents to make a cash payment to a
PayNearMe store location. A great alternative to purchasing a money order or cashier’s check. PayNearMe will send an electronic payment directly to the associated Gables apartment account. The payments are sent electronically, and receipts are given immediately. Most payments will post to your account by the next business day if made before 7pm EST. However, payments can take up to 3 business days to populate in your Gables account.
WIPS •
Obtain a WIPS Account Number: Contact the leasing office of your community to request your WIPS account information. Make sure they have your current email address.
•
Review WIPS Account Email: Once you request the WIPS account number, an email is generated by our customer service representative and sent to you with specific instructions that will include a website link to find the nearest location who accept WIPS payments.
•
Obtain Your Ledger Balance: It is important that you know the correct ledger balance due. This amount can be confirmed in your Gables Rent Café’ Resident Portal page. www.gables.com/residents
•
PaySlip or Mobile Barcode: You will need one of these items to complete your payment at the vendor location. This is included in the WIPS account email.
•
Fee: A minimal fee will be collected by the PayNearMe location for each transaction.
•
Additional Instructions: Are included in the WIPS account email or can be found at PayNearMe.com.
Welcome to Your New Smart Home Automation
72
Getting Started Guide
How to Setup Auto-Pay on Rent Café 1. Log into Rent Café www.rentcafe.com 2. Select the Auto Pay Set- Up tab 3. Enter Payment, Start, and End Date • • •
Select the Payment Account Enter the date you would like autopay to start. Please note payment is due on or before the 1st of every month. However, you have a grace period until the 3rd. Enter the end date. Please note you do not have to set an end date if you plan to use auto pay through the end of your lease. You can set an end date if you only want to schedule auto-pay for a certain time frame.
4. Enter Pay Date, Percentage and Max Pay •
• •
Select the day the payment will draft for payment. This date must be from the 1st to the 3rd of the month. For partial payments, each roommate must be set up on autopay, and payments must be scheduled for the same day. Next, enter the Percentage amount that you are responsible for. Please ensure that the total percentage between all roommates equal 100% for the rent. Next, enter the Max Pay Amount. This amount will be the max that will pull from your bank for your portion of the rent. We recommend that you do a max pay of more than what you pay on average to account for rent and utility fluctuations.
5. Hit next once all items are entered, hit Next to complete the set up.
We hope you enjoy the convenience of Auto-Pay! Please contact the Customer Care Center if you have any questions at (833)924-1950.
W E LCO M E We are delighted to introduce you to smart home automation, an exciting new feature at your Gables community! In this guide, we’ll outline what you can expect from your devices and the benefits you get from using the SmartRent app. Whether you are at home or on the go, the SmartRent app provides a seamless connected experience that you control.
What’s Next? By now you should have received an email from SmartRent with an activation link to set up your account and create a username and password. By default, your username will be the email address you’ve provided to your Gables community. If you have not received an email, please reach out to your Gables community team to help set up your account. After you register your account, download the SmartRent app so you can control your lock, thermostat, lighting and more from anywhere in the world!
Smart home device availability and features may vary by community.
CO N N E C T E D H O M E The hub is the brain of your smart home system. The hub connects to your local internet via WiFi or Ethernet connection to communicate with installed devices so you can control your smart home system through the SmartRent app. Depending on your community, electing not to connect the hub to your home network will result in feature and functionality restrictions.
Remote Access
Notifications
Manage and control your devices from anywhere using the mobile app
leaks, access code usage and more
Alloy SmartHome Hub Home Automation Set scenes, schedules and automations to simplify your life, and save time & money
The “brain” of your system used to communicate with your devices
Monitor Activity Use real time tracking to remotely view and monitor the activity of your devices
W I FI S E T U P
More info can be found at: Support: (844) 212-2752
Connect to WiFi Connecting the app to your local WiFi network is a necessary remote management capabilities. If you choose to not connect to WiFi you will lose access to device control through the app. 1
Tap on the More menu
2
Tap on Settings
3
Tap on Network Settings
4
Tap on WiFi
5
Follow the in-app instructions for connecting to your WiFi network
Your hub may be disconnected if you don’t connect to WiFi.
Once connected, you will see a success message and your hub should have a green light indicating it is online. If the hub is the mobile app.
Need Help? CONTACT SUPPORT Phone: (844) 212-2752 Email: support@smartrent.com In-app chat available
ACC E SS CO N T R O L
More info can be found at: smartrent.com/support/lock Support: (844) 212-2752
your new smart home system. From the app, you can remotely lock and unlock your door, update your access code and even create temporary codes for your guests to use. To remotely control your lock, tap on the lock icon from the My Devices list on the app homepage. Tap on the lock icon to change the state of your lock.
UNLOCKED
LOCKED
Please allow 30 seconds to pass before attempting to change the state again. Tapping too many times may cause an error. To view your device activity, manage settings or create a schedule for your lock, tap the three vertical dots in the top right corner. Smart device availability is determined by property management. Supported devices and features may vary.
ACC E SS CO D E S The app also lets you update your personal access code as well as create codes for others to use. To update your code, tap on Access from the bottom menu, then tap My Access, then Get a New Code. If enabled by your community, you will see the option to Pick a Code in the My Access section of the app. This feature allows you to create a new 4- or 6-digit custom access code.
Types of Guest Codes Temporary This type of guest will be given a one-time use access code to the unit Recurring This type of guest will have recurring access to the unit during the days and times selected. This code is ideal for an ongoing service, like a dog walker or cleaners. Delivery This type of code is for delivery services only. The code will expire after 2 hours and will only grant access to community doors or gates.
More info can be found at: smartrent.com/support/lock Support: (844) 212-2752
T H E R M O S TAT Controlling your thermostat from the mobile app is easy. On the home dashboard, tap the thermostat icon to view and change the current temperature, create a schedule, change modes and adjust settings. It may take up to 30 seconds for your physical device to register changes made through the app.
Operating Your Device To turn your heater on, tap HEAT and set your desired temperature To turn your air conditioning on, tap COOL and set your desired temperature To keep your home temperature regulated, tap AUTO and set a range using the plus or minus keep your home between that temperature range Tap OFF
Smart device availability is determined by property management. Supported devices and features may vary.
More info can be found at: smartrent.com/support/thermostat Support: (844) 212-2752
More info can be found at:
OT H E R D E V I C E S
smartrent.com/support More info can be found at: Support: (844) 212-2752 smartrent.com/support
OT H E R D E V I COT E SH E R D E V I C E S Hub
Support: (844) 212-2752 Hub
The Hub Thehub Hub The is a small white box that sends and receives actions and on commands the The hub is automations a small whitebased box that sends and from receives app. It’s important to connect youron hub to a local WiFi actions and automations based commands from the app. It’s in important to connect yourand hubfunctionality to a local WiFi network order to use the features network in order to use the features and functionality of the mobile experience. If you choose not to use the of the mobile experience. If you choose not the mobile app to control your devices, you will stilltobeuse able mobile app to control your devices, you will still be able to interact with all your smart devices manually. to interact with all your smart devices manually.
Smart Plug Leak Sensor Leak Sensor Leak A smart plugSensor is a great way to conserve energy or
Leak Sensor Plug
V
Leak sensors are discrete water detection devi Leak sensors are discrete water detection devices automate the app,water you can set schedules Leakdevices. sensorsUsing are discrete detection devices vo for most devices that use less than 200 watts and do that fit under or near any appliance, sump pumps, heaters, toilet anything water heaters, toiletwater or anything else thatorwould be else that woul ex water heaters, toilet or anything else that would be susceptible leakage This and water susceptible to leakage and watertodamage. devicedamage. This Se to leakage and water damage. This device Not allsusceptible properties are equipped with plugs. Ask your will notify you andbeen your community ifcan a leak has property your home has oneexpenses. or team if you detected, saving costly repair expenses.lig beenmanager detected,ifsaving costly repair been detected, saving costly repair expenses. purchase one through the app.
Smart device availability is determined by property management. Supported devices and features vary. deviceby availability determined by propertydevices manageme Smartmay device availability is Smart determined property is management. Supported and
Smart home device availability and features may vary by community.
More info can be found at: smartrent.com/support More (844) info can be found at: Support: 212-2752 smartrent.com/support Support: (844) 212-2752
OPTIONAL DEVICES More info can be found at: More info can be found at: OPTIONAL DEVICES OT H E R D E Vsmartrent.com/support ICES smartrent.com/support Support: (844) 212-2752 Support: (844) 212-2752 Leak Sensor
Voice
Voice Assistant Integrations e AssistantThe Integrations Hub Voice Assistant Integrations
Leak Sensor
The hub is a small white box that sends and receives voice assistant with the app. Elevate your home assistant with actions the app. Elevate your smart home SmartRent offers integrations to connect your smart favorite and automations based on commands from the eience and experience and use your voice to control your home. useassistant yourIt’s voice to control home. voice with the app. Elevate your smart app. important to your connect your hub to a home local WiFi Set upand Siri Shortcuts, enable an Alexayour Skill home. or integrate experience use your voice to control pice Siri Shortcuts, enable an Alexa Skill or integrate network in order to use the features and functionality Set up Siri Shortcuts, enable an Alexa Skill or integrate of the mobile experience. If you choose not to use the yourtemperature Google Assistant-supported device to turn off the lights, adjust the temperature and more! , adjust the more! mobile appand to control your devices, you will still be able lights, adjust the temperature and more! to interact with all your smart devices manually.
Voice
Voice Hub
Smart Plug Smart Plug
Plug Plug
A smart plug is a great way to conserve energy or Aautomate smart plug is a great way conserve energy or devices. Using thetoapp, you can set schedules automate devices. Using the app, you can set schedules for most devices that use less than 200 watts and do for most devices that use less than 200 watts and do not exceed 10 amps, like lamps, coffee makers and fans. Not all properties are equipped with plugs. Ask your Learn more about additional device integrations and property manager if your home has one or if you can purchase options through the SmartRent app. purchase one through the app.
upported devices and features may vary. ures may vary. Smart device availability is determined by property management. Supported devices and features may vary.
A PP FE AT U R E S
What are Scenes? Scenes allow you to adjust the settings of multiple devices with one tap, and can be set up with just a few steps in the app. For example, you may want to create a “goodbye” scene for when you After you create this scene, you can run it each time you leave
your smart home to the next level.
More info can be found at: smartrent.com/support Support: (844) 212-2752
A PP FE AT U R E S
What are Schedules? Schedules allow you to automate a device by setting it to
used for thermostats and entryway lighting, but can be customized for any of your devices. For example, you may want to schedule your thermostat to auto mode for the hours and days you’re at work to keep your home temperature regulated. Creating a schedule is a great way to conserve energy and save money.
More info can be found at: smartrent.com/support Support: (844) 212-2752
FAQs FAQ
More info can be found at: smartrent.com/support Support: (844) 212-2752
What if my activation link isn’t working? If your activation link does not work or becomes expired, please forward your original activation email to support@smartrent.com and request a new activation link. Our support team will be happy to send you a new activation email so you can set up your account.
How does the Ring integration work? With our Ring integration, you are able to link your Ring account with the SmartRent app. Linking your personal Ring devices allow you to control and manage them in a single app, and further improve the smart home experience.
FAQ FAQs
More info can be found at: smartrent.com/support Support: (844) 212-2752
What happens if the power goes out or the internet goes down? Will I be locked out? If the power goes out you will NOT be locked out of your home. Smart locks use batteries (not internet connection) for power and functionality. Any codes that have been added to your lock will still work. You will not be able to control the lock (or other devices) from the app until power is restored and the hub comes back online. This includes adding new codes, deleting codes and adjusting device settings. If a power outage occurs, you will not be able to manually or remotely control your thermostat
thermostat display is battery-powered, so you will still see the screen display the current temperature and settings.
from the mobile app until the hub comes back online. You will still be able to control your devices manually (typing your code into the lock, adjusting the temperature from the thermostat wall unit, etc.).
W H O TO CO N TAC T We understand that smart home technology isn’t always smart. If you experience issues with your device or app, use the information below as a general guideline for who to contact first.
Contact Your Gables Community • •
SmartRent account access On-site maintenance requests
• •
Payments or fees of any kind Physical device issues
Contact SmartRent • • •
Login issues and access codes App features and settings How to add optional devices to your SmartRent account
• • •
SmartRent installation process Questions about your devices
Next-Level Smart™
Your New Smart Home Is Just a Tap Away Say hello to comfort, control, and convenience with your new smart home! Soon, your home will be backed by SmartRent’s home automation solution that allows you to interact with your home in new ways through the SmartRent App. You can monitor and control your new smart home technology from anywhere, create thermostat schedules, grant access to your guests, and more with just a few taps.
How Does it All Work? The SmartRent Hub will power your new smart home. It acts as the brain of your home, linking your smart devices to the SmartRent App so you can easily control them from anywhere. The hub also allows you to receive alerts when a device requires your attention, such as a leak detected or low battery levels.
H18344-0823
smartrent.com
Next-Level Smart™
Living the Smart Life Once you’ve downloaded the SmartRent App, you can begin personalizing your devices to truly feel at home.
Smart Lock: Imagine never losing your keys again – lock or unlock your door from anywhere using the SmartRent App. Get real-time notifications when guest access credentials are used by family, friends, and service providers. You can also unlock your door manually using your unique PIN code for a true keyless experience.
Smart Thermostat: You can remotely adjust your thermostat from anywhere. Control your home’s temperature, whether you’re on the couch or on the
Take smart to the next level with Scenes,
move. You can even save money on your monthly
Automations, and Schedules. You can easily
energy bills by creating schedules that use less
adjust multiple devices at once with Scenes and
energy during your utility’s more expensive hours.
Leak Sensor: Enjoy peace of mind knowing that leaks will be caught and addressed quickly. Receive emails and push notifications to your phone when a leak is detected. Automatic work orders are also created, so you’ll know when the issue is resolved.
Automations. A Bedtime scene can automatically lower the temperature and ensure you door is locked when you’re ready to sleep. Or set it and forget it with a thermostat Schedule.
Our support team is ready to answer any questions about your new smart home 24/7. Email support at support@smartrent.com or call us at 833-SMR-TREN (833-767-8736).
H18344-0823
smartrent.com
Gables Ponce
Community Information and Amenities When are nearest fitness classes held and where?
Equinox is approximately 0.5 miles from the community, on San Lorenzo Ave, at Shops at Merrick Park. Lifetime is approximately 500 feet from the community right off South Dixie Hwy. Below are the addresses and phone numbers for your reference. Equinox 370 San Lorenzo Ave Coral Gables, FL 33146 Phone: 786-497-8200
Lifetime 237 S Dixie Hwy Coral Gables, FL 33133 Phone: 786-437-4400
What are the hours of the amenities?
Gables Ponce offers the following amenities for you to enjoy: Club Ponce – 9:00am-12:00am Café De Ponce – 9:00am-12:00am Fitness Center – Open 24 Hours Yoga Room & Spinning Room – Open 24 Hours Steam/Sauna – 9:00am-10:00pm Pool – Dawn to Dusk Sunbathing Pool – Dawn to Dusk Fuego Deck – 9:00am -12:00am Sereno Deck - 9:00am -12:00am
What amenity activities can I use at the community and how do I get the needed equipment? At Gables Ponce, you can enjoy the following activities: Pool table Poker table Pac-Man arcade Shuffleboard For pool cues, cards, paddles please see concierge.
Gables Ponce Where do I dispose of my trash?
Gables Ponce has trash chutes located from the 5th to 10th level, near the stairway for all households to use. Valet trash services are also provided to residents from Sundays thru Thursdays.
Where are the recycling centers?
We pride ourselves on our green initiatives to care for the environment. Gables Ponce has recycling areas located at the base of each tower near the loading zones for disposal of newspaper, glass, and plastic. Thank you for helping us take care of the Earth.
What do I do with my move in boxes? It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them in the recycling area. We do ask that you do not use the trash compactor for boxes, as they block the chutes and create undesirable overflow. Furniture cannot be disposed of in the community. Fees will be incurred for anyone who disposes of furniture anywhere in the community.
Where are the mailboxes located? The mailboxes for your apartment home are located on the 1st floor in the mail room of each tower.
Do you have resident activities or events? Gables Ponce has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through e-blasts. You can expect to see events such as: Back to school bash, Yappy Hour, Food tasting events, movie night and holiday party.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
You may park only in your designated parking space. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Gables Ponce
Conveniences How do I pay rent online?
Rent is due on the 1st of every month and your account will be charged a late fee on the 4th. Before your rent is late, you can pay by: · www.rentcafe.com (Pay by electronic check, credit, or debit) · Setup Auto-Pay using the attached instructions · Once rent is late, please contact the Customer Care Center at (833)924-1950 for payment assistance.
How do I use Gables Connect? Changing your utilities to your new address can be time consuming and a challenge, so visit www.gablesconnect.com or call 1-866-914-0631 to transfer or set up your utilities with ease. At Gables Ponce, you can establish your new utility service for electric, phone, cable and secure renter’s insurance.
How do I reserve the freight elevator? You can contact the leasing office at 305-667-5700 and our team will walk you through the reservation process. The freight elevator is available Mon – Fri, 9:00 am – 6:00 pm for moving. There is limited elevator time allocated for moving and a reservation is necessary to ensure that each resident has ample time to move.
Where can I access WI-FI in the building? The business center, leasing office, club lounge, and pool areas are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
How do I get a hold of the Concierge?
To reach the concierge desk, you can call their direct line at 305-740-9175. After hours, you can also reach the concierge by calling the leasing office at 305-667-5700.
Gables Ponce
Guests Where can my guests park?
Your guest may park in any available meter space around the buildings. As a reminder to tell your guests that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park at the back entrance which is off Granello Ave.
How does my guest access the garage? Guests do not have access to the garage.
Where does the delivery person come in or do I have to meet them?
Delivery personal will need to use the guest call box to enter the building to get to your apartment. Your Smart Rent application allows you to provide temporary access codes to delivery personal. For packages all residents should be registered with Luxer One to receive packages in any of the three locations on in the community. Luxer one lockers can be found; 1. Inside the gym in the East tower, 2. Hallway outside of the East tower, and 3. In the loading dock of the Phase 2 building.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests per apartment home are welcome to join you in all the amenity areas.
How do I let friends in using the call boxes?
Each tower has callboxes located at each entrance. Your guests will enter your last name on the callbox at your tower. You will receive a call on the phone you provided at move-in. If the caller is someone you wish to permit entry to, press “9” on your keypad and the door will open and the elevator will give them access to your floor level. You may also provide them with a temporary access code to come into the community via the Smart Rent app.
Gables Ponce
Maintenance How do I submit service requests?
We want placing a service request for work needed in your apartment home to be easy. Logon to your Gables Resident app or to your resident portal on Rent Café and submit a service request. If you need further assistance, please contact the leasing office at (305)667-5700, via email at ponce@gables.com, or in person during office hours.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 305-667-5700 for maintenance assistance. The answering service will dispatch your service emergency to the on-call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency? Emergency maintenance problems that will be dispatched to the on-call service technician include: 1. No electricity throughout the apartment 2. No water. 3. No air conditioning on a day of extreme heat (80+ degrees). 4. Water entering the apartment. 5. Possibility of fire. 6. Impeded plumbing in an apartment with only one bathroom. 7. No heat. 8. Non-functioning or malfunctioning smoke detector. 9. Gas leak (also call the gas company). 10. Running water that cannot be shut off. 11. Malfunctioning door or window locks.
Gables Ponce
Furry Friends Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community. In addition, there is the indoor doggie area in the 4585 building parking garage on the 3rd floor.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety. The nearest dog park is 2.81 miles from our community located at 2400 S. Bayshore Dr. Coconut Grove, FL 33133. Fido can run free!
Do you have a dog park?
The nearest dog park is located 2.81 miles from the community, on S. Bayshore Dr. Dog Chow Dog Park 2400 S.Bayshore Dr. Coconut Grove, FL 33133
Local Neighborhood Where is the nearest post office?
Located 1 mile from the community, at the intersection of SW 40th St and Dixie HWY. Below is the address and phone number for your reference. US Post office Address: 3500 S Dixie Hwy, Miami, FL 33146 Phone: (305) 529-4551 Hours: Mon-Fri hours 9:00 am–5:00 pm, Sat. 9:00am- 2:00pm Sun. Closed
Gables Ponce Where is the nearest grocery store? Milam’s Market (1.1 miles away) Address: 2969 McDonald St, Miami, FL 33133 Phone: 305-446-4909 Hours: Mon-Sun hours 7:00am- 11:00pm Publix (1.3 miles away) Address: 2551 S. LeJeune Rd, Coral Gables, FL 33134 Phone: 305-445-2641 Hours: Mon-Sun hours 7:00am- 11:00pm Trader Joe’s (0.3 miles away) Address: 211 S Dixie Hwy, Coral Gables, FL 33133 Phone: (305)442-5402 Hours: Mon-Sun hours 8:00am-9:00pm The Fresh Market Located 2.1 miles from the community, at the intersection of S.Bayshore Dr. and Darwin St. Below is the address and phone number for your reference. Address: 2640 S Bayshore Dr, Miami, FL 33133 Phone: 305-854-7202 Hours: Mon-Sun hours 8:00am- 10:00pm
Where is the nearest Train?
Located 0.5 miles from the community, at the intersection of SW 38 St. and Shipping Ave. Douglas Road Stat. Rail Southbound Address: 111 Ruiz Avenue, Miami, FL 33133
Where is the nearest bus stop?
Located 1 mile from the community, at the intersection of Granada Blvd and Benevento Ave.
What bus route are we on?
Bus route 500 Midnight Owl Service provided from about 12:30 a.m. until about 5:30 a.m. Stops at or near Metrorail stations, from Dadeland South to Government Center stations. Dadeland South Metrorail Station, US 1, University Metrorail Station, Bird Rd., SW 27 Ave., Coral Way, Downtown Miami Bus Terminal, Government Center Metrorail Station. Coral Gables Trolley The service is free Monday through Saturday from 6:30 a.m. to 10:00 p.m. and provides service on two routes, Ponce de Leon and Grand Avenue. Ponce de Leon runs north and south on Ponce de Leon Boulevard, from Douglas Metrorail Station to Flagler Street. Grand Avenue runs north and south from Douglas Metrorail Station through the historic McFarlane Homestead District. The service provides connections to Miami-Dade Metro-Rail and Transit Metrobus Services and the City of Miami Trolley.
Gables Ponce Where are schools for this area located? Coral Gables Public Schools:
Elementary School: Located 1 mile from the community, on Douglas Rd and Thomas Ave. Below is the address and phone number for your reference. Tucker, Frances S. Elementary 3500 Douglas Rd Miami, FL 33133 Phone: 305-567-3533 Middle School: Located 1.3 miles from the community, right off Augusto St. Below is the address and phone number for your reference. Ponce de Leon Middle School 5801 Augusto St. Coral Gables, FL 33146 Phone: 305-661-1611 High School: Located .87 miles from the community, at the intersection of Bird Rd. and Riviera Dr. Below is the address and phone number for your reference. Coral Gables Senior High School 450 Bird Rd Coral Gables, FL 33146 Phone: 305-443-487
Where is the nearest biking or walking trail?
Located 1.10 miles from the community, at the intersection of SW 27th Lane and Douglas Rd. Below is the address and phone number for your reference. Douglas Park 2795 SW 37th Ave Miami, FL 33133 Phone: 305-461-6805
Gables Ponce Located 2.4 miles from the community, at the intersection of SW 24 St. and Cordova St. Below is the address and phone number for your reference. Salvadore Park 1120 Andalusia Ave Coral Gables, FL 33134 Phone: 305-460-5600
Where is the nearest laundry facility?
Washers and Dryers are included in all of our apartment homes, however if you are in need of a laundry facility, this one is nearby: Laundry Systems USA 1234 S. Dixie HWY Coral Gables, FL 786-281-6800 The closest dry cleaner is on-site! Mr. Locker Phone: 786-763-0720
Where is the nearest mall?
Located 0.50 miles from the community, at the intersection of San Lorenzo and Laguna St. Below is the address and phone number for your reference. Shops at Merrick Park 358 San Lorenzo Ave Miami, FL 33146 (305) 447-0635 www.villageofmerrickpark.com
Where is the nearest movie theater?
Located 0.4 miles from the community, at the Shops of Merrick Park. Below is the address and number for your reference.
Landmark Theatres 358 San Lorenzo Ave Unit 3005 Coral Gables FL, 33146 (786)574-4116 www.landmarktheatres.com
Gables Ponce Where is the nearest beach?
Located 8.94 miles from the community, via Rickenbacker Causeway. Below is the address and phone number for your reference. Crandon Park 6747 Crandon Blvd Key Biscayne, FL (305)361-5421 http://www.miamidade.gov/parks/parks/crandon_beach.asp
Where is the nearest library?
Located 1.24 miles from the community, on Segovia St. one block after Aledo Ave. Below is the address and phone number for your reference. Coral Gables Library 3443 Segovia St. Coral Gables, FL 33134 305) 442-8706 http://www.mdpls.org/info/locations/cg.asp
GABLES RESIDENTIAL
How to Set Up AutoPay on Rent Cafe We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
GABLES RESIDENTIAL
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY! Should you have any questions do not hesitate to reach out to the Leasing Office.
Our focus on environmental risk management, resource conservation and energy optimization drive the development and management of communities that support quality living environments for our residents.
We are asking our residents to join us in practicing being "green." Check out these helpful tips below!
Click here to learn more about our Sustainability efforts and practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to offer our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at
gables.com/give
Learn more about the benefits of Paws to Care™ at
gables.com/pawstocare
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310 Granello Ave • Coral Gables, FL 33146| 305.667.5700| gables.com/Ponce