Welcome! We are so excited you have chosen Gables Park Plaza as your new home! Here are a few things you’ll want to know about the community. Leasing Office Hours: Monday & Friday - 9am to 6pm Wednesday - 9am to 7pm Tuesday & Thursday - 10am to 6pm Saturday - 10am to 5pm Sunday - Closed Concierge Hours: Monday through Friday – 10am to 7pm Saturday and Sunday- 12pm to 5pm Office Phone Number: 512.477.7275 Emergency Voicemail Update: 833.229.0817 Ext. 5366 Emergency Maintenance: 1-844-473-4924 Office Fax Number: 512.477.7276 Office Email Address: parkplaza@gables.com Concierge Phone Number: 512.495.1543 Concierge Email Address: concierge.ParkPlaza@gables.com Meet Your Team: General Manager – Haylie Shaughnessy Sales Professional – Chris Griffin Sales Professional – Cheyenne Lasater Service Manager – Walter Garcia Service Technician – Mexika Cabralex Service Technician – James Molina Grounds Person – Estela Alvarez
Gables Park Plaza
Community Information and Amenities Can I use all the phases’ amenities?
All amenities at the community are available and to be enjoyed by its residents.
What are the hours of the amenities? • • •
The fitness center is open 24 hours a day The pool is open from 10am to 10pm The Sky Lounge is open 24 hours a day
What time does the pool close? The pool closes at 10pm daily.
How do I reserve the Sky Lounge? The concierge can arrange this for you. The reservation fee is $100 an hour, $100 cleaning fee, and you will need to sign the Sky Lounge Agreement please.
Where is the trash chute? There are two trash chutes located on each floor. One is across from the freight elevator and the other is located across from the ‘31’ numbered apartments.
Do you recycle? Help us make an impact!
We are passionate about sustainability and our green efforts. We recycle cardboard, paper, plastic, aluminum, and glass. Please make sure to clean all these items prior to recycling. We do not accept the following: • Frozen food containers • Waxed cartons • Plastic bags • Shredded paper For your convenience, recycling centers are located on the first floor near the freight elevator. Additionally, we provide door to door trash and recycling 5 days a week.
What do I do with my move in boxes?
Please break them down and take them to the recycling room or any trash chute room.
How does my community access work?
To open any door or gate, you will waive your fob at the bottom of the keypad or use your Community Access code.
Gables Park Plaza Where are the mailboxes located?
On the first floor between the leasing office and elevator one, across from the concierge desk.
Do you have resident activities or events?
Yes, be on the lookout for an announcement about our next upcoming event!
Can I have a party at the pool?
The two grill areas and cabanas are first come first serve. Only two guests per apartment are allowed at the pool.
Do I have to park on the floor I live on? No, you do not. You may park on any level beyond the resident gate located on the second floor.
Where do I park?
Residents can park behind the resident gate on the second floor. A parking permit will be issued at move in.
Conveniences How do I pay rent online?
Any member of the staff can sign you up for Rent Café, our online payment system.
How do I reserve the freight elevator?
The concierge can assist you with this. The freight elevator may be reserved for a 2-hour block of time.
Where can I access WIFI in the building?
Wi-Fi access is available in the Sky Lounge, by the pool, and in the fitness center.
Do you have a courtesy officer onsite and how do I get a hold of them?
A courtesy officer is available after hours. You may contact him by calling the office phone number and following the prompts.
How do I get a hold of the concierge? What can he/she help me with?
You may phone the office or visit in person to arrange concierge services such as dry cleaning, package delivery, movie rental, amenity reservations, restaurant or shopping recommendations, and pet services. Also ask about ‘while you’re away’ reservations.
Gables Park Plaza
Guests Where can my guest park?
Guests may park on the basement level, first level, and the first half of the second level after the retail gate in the parking garage. Retail parking rates are $15.00 for up to 3 hours, $3 for each additional hour. At 8 hours, rates will max out at $21. If a vehicle remains for 24 hours, they will be charged $25.
Where do my movers park?
Moving trucks must park in the loading/unloading zone.
How does my guest access the garage?
Guests only have access to the garage levels located before the gate (basement, first floor, and first half of the second floor). Guests are not permitted beyond the garage gate.
Where does the delivery person come in or do I have to meet them?
Packages will be delivered to our concierge desk, or if it is USPS, to a locker in the mailroom. Any USPS package delivered that is too big to fit into a locker will be delivered to the concierge.
How many guests can I have with me at the amenities? There are two guests allowed per apartment.
How many guests can I have at the pool? There are two guests allowed per apartment.
How do I let friends in the gate?
Guests are not permitted beyond the garage gate. However, once they park in the designated parking, you can let them in the building at the call box located at the backdoor of the leasing office or the call box located directly across from the main entrance to the leasing office.
Gables Park Plaza
Maintenance How do I submit work orders?
You may email the office or submit them through Rent Café .
How do I call Maintenance after hours?
You may contact maintenance through the office phone number.
What is considered a maintenance emergency?
Maintenance problems considered an emergency include the following: 1. No electricity throughout the apartment. 2. No water. 3. No air conditioning on a day of extreme heat (80+ degrees). 4. Water entering the apartment. 5. Possibility of fire. 6. Impeded plumbing in an apartment with only one bathroom. 7. No heat. 8. Non-functioning or malfunctioning smoke detector. 9. Gas leak (also call the gas company). 10. Running water that cannot be shut off. 11. Malfunctioning door or window locks.
Furry Friends Where is the best place to walk my pet?
In the grassy areas around the building, or in our lovely courtyard.
Do you have a dog wash area?
Yes, there is a dog wash area in the courtyard.
Do I have to have my dog on a leash?
Yes. All dogs must be on a leash at all times.
Where are the doggie waste stations located?
There are two in the courtyard and one at each exit of the first-floor stairwells.
Gables Park Plaza
Local Neighborhood Where is the closest post office? 510 Guadalupe St.
Where is the closest grocery store?
Whole Foods (525 N Lamar), Trader Joe’s (211 Walter Seaholm Drive, Suite 100), or Randall’s (715 S. Exposition Boulevard)
What bus route are we on?
You may contact Capital Metro for route specifics at 512.474.1200.
What is the closest Metro/Train or Bus station? Lamar and Cesar Chavez
Where are schools for this area located? Mathews Elementary 906 West Lynn St. O’Henry Middle School 2610 W 10th St. Austin High School 1715 W Cesar Chavez
Do you have a biking or walking trail close?
Yes. Town Lake hike and bike trail is located directly across the street.
When are fitness classes held and where?
Barre 3 offers fitness classes. Residents may contact them for current schedule. Our community also has a fitness center on the 8th floor.
Where can I rent a canoe or kayak?
Texas Rowing Center off of the Town Lake Trail behind Austin High School.
Can I have food delivered from Whole Foods? Yes, with a minimum $15 order.
Where is the closest mall?
Barton Creek Mall, located at 2901 S Capital of Texas Hwy
Gables Park Plaza What retailers are located in your building? • • •
Barre 3: Yoga and Barre Pilates The Loop Running Supply Mellow Johnny’s Bike Shop
Is there a place to store my bike onsite? Yes, there is a bike storage room onsite.
Follow Us: Find us on Facebook at www.facebook.com/gablesparkplazaapartments or on Instagram (@gablesparkplaza). EMERGENCY MAINTENANCE: You can reach maintenance after hours for maintenance emergencies by dialing our office number and following the prompts for maintenance. You can also follow the prompts to leave a message for our leasing office and concierge. Courtesy Patrol: For concerns after office hours please feel free contact our Courtesy Patrol company. You can reach our Courtesy Patrol Office by dialing the office number and following the prompts for courtesy patrol. Should you need immediate attention please dial 9.1.1. Wireless Internet: You can find WiFi in our Courtyard, Pool Area, Sky Lounge and Fitness Center. To access the Pool and Sky Lounge WiFi, simply enter our office phone number (5124777275) as the password. For the Fitness Center, enter all lowercase (parkplaza) as the password. Concierge Information: The concierge is available Monday-Friday from 10am to 7pm and Saturday & Sunday from 12pm to 5pm. They are located directly across from the mail center. They handle all resident services, including key releases, package receiving, and other concerns. Whether it’s local dining, night life, housekeeping or pet services, do not hesitate to contact them for great recommendations! Notifications will be provided for packages that have been received and checked in. We ask that you have patience with our Concierge team as they diligently work to scan and check-in all packages. When you have received an email notification from Gables, your packages will be ready to be picked up. Want to take advantage of the valet dry cleaning service? Contact them for more details! Email concierge.parkplaza@gables.com Direct Line: 512-495-1543 How Visitors Get In: When your guests want to enter the building, they can use the call box conveniently located on the first floor of the garage near the resident services door. Your guest will need to enter your apartment number or scroll to your apartment number and press the call button. This will then allow you to speak with your guest through the callbox. To grant access and discontinue the call, press 9 on your phone. If pressing 9 does not
work, try pressing it a few times in a row. They will then have 60 seconds to proceed to the closest elevator and press the button. Fitness Center, Pool Deck and Sky Lounge: The fitness center is open 24/7. Please do not remove any equipment from the area and use each piece of equipment with caution. The pool deck is open from 10am to 10pm daily. The code to open the pool doors is 2 & 4 together, then 3. Glass items are not permitted in the pool area. We ask that during the summer and weekends, each resident keep their guests to a minimum of 2 guests per lease holder. The outdoor grill spaces are based on a first come first serve. We ask that you please clean up after using the space and be sure to turn off the grills when you are done. The Sky Lounge is open 24/7. Help yourself to use our two Mac computers and printer. Limited printing is available via the office. Only two guest per apartment are permitted when using Sky Lounge. Want the Sky Lounge all to yourself or have a large party planned? Reservations for the Sky Lounge can be made with the concierge for a rental fee of $100 per hour plus a cleaning fee. *Subject to inspection. Theater: The theatre is located on the 8th floor near the Sky Lounge and is based on a first come first serve basis. Only two guests per apartment are permitted. Contact the office at 512.495.1543 if you have any questions on how to operate the individual systems. Parking and Towing Information: The first two floors of the parking garage belong to retail. Residential parking starts after the residential gate on the 2 nd floor. There is a dedicated EXIT LANE for RESIDENTS ONLY. This will help with traffic flow as you leave the building, so you do not have to wait for people to pay. Your proxy card will open this gate. *In the event your proxy card is not allowing entrance or exit utilize the “help” button on the call box, then select “call support” for assistance. If the “help” button is not utilized, refunds are not guaranteed. Please note that your proxy cards will NOT work for first floor garage parking/entrance. These spots are strictly for the leasing office and retail. If you go through this gate, you will need to pay to exit. Your proxy card will work on the up ramp to the 2nd floor, and your fob or access code will work at the residential gate.
Guest Parking: Park Plaza does NOT have guest parking behind the residential gate. This is for residents only. Your guests are welcome to park in the retail parking and will be subject to any applicable charges. They also may park at the meters on Electric Drive. Please note, our office will NOT be validating any guest/vendor parking. If you have visitors,
housekeepers, dog walkers, etc., they must utilize street parking or paid guest/retail parking. Retail Parking Garage Rates: Complimentary 15-minute grace period 0-3 hours- $15 4-5 hours- $18 6-8 hours- $21 24 hours-$25 Lost Ticket-$30 *Rates are subject to change. Metered Street Parking Hours of Operation: Monday – Wednesday 8:00 A.M. – 6:00 P.M. Thursday – Friday 8:00 A.M. – 12:00 A.M. Saturday 11:00A.M. – 12:00 A.M. Towing: Each resident needs to park past our resident gate on the 2nd floor. There is NO GUEST PARKING. Your guests may park anywhere on the first and basement levels. They may also park anywhere before the gate on the 2nd level. There are no refunds for towing. A car is subject to towing from the Gables Park Plaza parking garage if: - It is parked past the resident gate without proper parking permission. - It is parked in a handicap parking spot without the proper stickers or tags. - It is double parked. If your car is towed, you can contact Space Makers Towing at 512.961.3076 Valet Trash Service: Our community offers valet trash service for your convenience! Bags should be tied when placed outside doors in the valet trash container or taken to the trash chute rooms, located near the units ending in 01 and 31 on each floor. Bags should be dropped down trash chute if taken to trash room. There is a $25.00/bag violation for
any bags not thrown down the chute. Please helps us keep these spaces clear and clean. Valet Trash will pick up two bags of trash per visit and an additional bag for recycling. Max bags of trash placed outside the apartment are 3 only if 1 is for recycling. No cardboard boxes, hangers, bedspreads that are not in a bag and tied, etc. should be dropped down the trash chutes. These items get caught in the trash chute causing trash to back up. Valet trash container should be placed outside for collection from 6:00 PM to 8:00PM, Sunday through Thursday only! No mattresses, box springs, or large pieces of furniture should be deposited in trash cute rooms. All cardboard boxes should be broken down whether for valet trash collection or if placed in trash cute rooms. Place your recyclable items in blue trash bags on top of your valet trash can. Recycle bags are to be provided by you, however as a courtesy we do have a limited supply at the concierge desk which are subject to availability. For more information, please see the “Valet Trash Collection Addendum” in your lease contract, as well as, the following flyer.
Fire and Other Emergencies: In the event of a fire emergency, all residents must evacuate the building. We strongly suggest you gather as close as possible to the grassy area on the Northeast corner of the roundabout outside the building. This is the corner directly across Sandra Muraida Way. We all need to help each other. Make sure your neighbors are present and if they are not, report them to a representative of the Austin Fire Department (AFD). In order to ensure the smoothest possible way to communicate status and any other information during times of emergency, we have set-up a separate phone number that provides updates to you as we receive them. Please note that the message will have a recorded update only and will not take messages. Recordings will be updated as frequently as we have additional information to share that can impact our community. The Emergency Voice Mail Update Phone Number is 833.229.0817 Ext. 5366. In addition, during an emergency, you can receive updates via twitter from AFD. Just follow @AFD_115SM and make sure you set it so you receive alerts on your mobile phone. If you are cooking and there is smoke in your apartment or in our Sky Lounge, please DO NOT open your front door or the door into the main corridor. Doing so will set off the fire alarms throughout the entire building. Instead, we ask that you open any window or patio door leading outside the building. This will help the smoke dissipate more quickly and decrease the risk of setting off the fire alarms. Each apartment will have one fire extinguisher located beneath your kitchen sink. If a fire in your apartment is too large to contain, do not try to put it out with the fire extinguisher. Instead, please exit the building immediately and pull one of the fire alarms as you leave. Once you are safely outside the building, call 9-1-1. There are several pull stations throughout the building which will activate the fire alarms and alert AFD of an emergency. Activating a pull station without a true emergency is a serious offense. By doing so, the resident responsible is subject to fines, non-renewal, or lease termination. Furthermore, you will be investigated by AFD’s Arson department. Until AFD assesses the danger and locates the fire, it is best to evacuate the building and meet at the resident meeting spot. Please do not try to exit the building in your car. If AFD needs to lay hose to put out a fire, they may close off the street leading to our property. No cars would be able to enter or exit the street or garage and we would not want this to put any resident or guest in harm’s way.
Light Bulb and Battery Replacement: When your light bulbs or smoke detector battery goes out, you have the option to purchase them from Park Plaza at cost. Simply enter a service request on Gables Gateway and let us know you would like to buy one and we will replace it for you within 24 hours on a business day. If you’d like to provide the bulb/battery yourself, we will gladly replace it for you! If your light bulbs or smoke detector battery happens to fail within 30 days of move-in or within 30 days of purchase from Park Plaza, they will be replaced for free. Below is the list of bulbs you will find in your apartment and the cost price per bulb. The nearest hardware store is Home Depot located at, 3600 S Interstate 35 Frontage Rd, Austin, TX. Bulb General Use
Specific Location of Bulbs
Price Per Bulb
Fan Bulbs RR fixture Unit Stove Unit Ceiling Shower Appliance Cabinets Vanity Vanity Closet/Laundry Patio Track Lights Appliance Smoke Alarms Pendant Book Shelves Water Filter
Unit Fans Kitchen/Bathroom Stove Kitchen Bathroom Microwave Kitchen/Under Cabinet Bathroom/short vanity Bathroom/long vanity Unit Unit Exterior Unit Kitchen/Refrigerator Unit Kitchen Book Shelves Whirlpool Filter WF710
$5.28 $5.36 $.60 $11.14 $6.81 $2.25 $1.19 $7.00 $7.00 $5.36 $4.09 $3.23 $.60 $4.41 $5.36 $4.21 Resident Purchases
*Pricing subject to change
Gables Gateway, Rent Café: The below image is an example of what the Gables Gateway, Rent Café portal looks like. To access Gables Gateway, Rent Café go to www.gables.com. Click on the “Resident” tab on the top right corner. Scroll through and select Gables Park Plaza, then click “Go”.
Important things to remember: Your YES (utility/water bill) will post on the 25th of the month. Your rent will post at midnight on the 28th of the month. If you pay online after 11:00pm of the 3 rd, you will be subject to late fees. When adding or setting up your bank account to Rent Café please do so immediately after moving in and take note that any changes made to your payment accounts should be done before the 25th of every month to prevent delays. Keep in mind, some banks take longer to verify to bank accounts. If you prepay in the system and your rent has not posted, your payment will be applied to the oldest balances first, most likely your YES bill. This will result in an unpaid rental amount still being outstanding and will be subject to late fees. Best way to avoid this is to pay your rent plus YES balance at once using the “Extra Payment Amount” box on the next page. *Autopay is also available for your convenience.
Example 1: Account balance $0/No utility billing Upon login, the balance reflected due is $0. Find past monthly charges to determine amount to be billed on the 28th and input this total in the Extra Payment Amount field. Click on Next to progress through processing the payment.
Example 2: Balance due (includes past due balance and/or utility billing) The Account Balance will reflect at the top; this amount will automatically be included in the payment. Find past monthly charges to determine amount to be billed on the 28th and input this in the Extra Payment Amount field. Click on Next to progress through processing the payment.
leave the cleaning & chores to us Upgrade apartment living with dedicated home cleaning services, chores, and more. Full-service booking and concierge support Top-rated service pros Automated key release Exclusive pricing 25-30% below market rate
Chores Kitchen, bathroom, and appliance deep cleans, home disinfectant, trash & recycling, windows, baseboards, and more.
Home Cleaning Subscription plans and one-time cleans
download the Amenify app to get started! email concierge@amenify.com or text 720-310-3754
www.jetty.com/gablesparkplaza
Confidential
jetty.com
GABLES RESIDENTIAL
How to Set Up AutoPay on Rent Cafe We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
GABLES RESIDENTIAL
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY! Should you have any questions do not hesitate to reach out to the Leasing Office.
WELCOME GABLES RESIDENT:
Take $$$ with you when you leave Gables to purchase a home!
Welcome to the American Dream Plan Did you know? As a Gables resident, you can take $$$ with you when you leave to purchase a home. Here’s how it works: ✦
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs.
✦
Fast & Easy Loan Process
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦ Exceptional service with a personal touch
✦Must use the participating lender and registered real estate agent:
✦ All home loan programs available
✦Lender: Synergy Mortgage, LLC ✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city. The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities. The American Dream Plan has helped Gables residents become
✦ Down payment as low as 0%
homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Contact Shannon Today to Learn More! Shannon Benson, NMLS #315936, Synergy Mortgage, LLC (512) 280-1944 | Shannon@GablesDreamPlan.com
✦ Fast and timely closings
✦ Competitive rates and fees with NO hidden costs
Top-Notch Realty Services ✦
Top-seasoned real estate agents in participating cities that… ✦ Listen and value your needs while ALWAYS considering your best interests ✦ Make the home-buying process a happy and fun experience ✦ Know your city’s housing market like the back of their hand
Our focus on environmental risk management, resource conservation and energy optimization drive the development and management of communities that support quality living environments for our residents.
We are asking our residents to join us in practicing being "green." Check out these helpful tips below!
Click here to learn more about our Sustainability efforts and practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to offer our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at
gables.com/give
Learn more about the benefits of Paws to Care™ at
gables.com/pawstocare
Professionally Managed By:
115 Sandra Muraida Way• Austin, TX 78703| 512.477.7275 | gables.com/ParkPlaza