Gables Mill
Community Information and Amenities What are the hours of the amenities? • •
•
24-hour Fitness Center Cyber Café-Business Hours: Mon/Fri: 9am-6pm Tues/Thurs: 10am – 6pm Wednesday: 9am – 7pm Saturday: 10am-5pm Closed Sundays and Holidays. Tennis Courts and Pool Area: Dusk til Dawn
Where is the trash compactor?
The trash compactor is located across from building 12.
Where are the recycling centers? Next to trash compactor.
What do I do with my move in boxes? Breakdown and put in recycle bins.
How does my access card work?
Resident may touch their access card to the pad outside of the fitness center, business center, racquetball court and call box to gain entry.
Where are the mailboxes located?
In front of the community across from Building One.
Do you have resident activities or events? Yes! We hope you can join us!
Can I have a party at the pool?
Unfortunately, you may not. The pool must remain open to all of our residents during open hours. You may however invite 2 guests to join you!
Where do I park?
You may park in any available space.
Gables Mill
Conveniences How do I pay rent online?
Resident may pay rent online through Rent Café, the app, or the website. We do not accept payment in person.
Where can I access WIFI in the building? In the Cyber Café and pool area
Do you have a courtesy officer onsite and how do I get a hold of them? Yes, call the main office at 770-952-7897 and follow prompts for courtesy.
Guests Where can my guest park?
They may park in any available space.
Where do my movers park?
In any available parking space near the building.
Where does the delivery person come in or do I have to meet them? Front entrance gate.
How many guests can I have with me at the amenities? You can have two guests.
How many guests can I have at the pool? You can have two guests.
How do I let friends in the gate?
All visitors call residents via the call box, residents answer and if willing to permit entry, press “9” on your phone keypad and the gate will open.
Gables Mill
Furry Friends Where is the best place to walk my pet? Pet areas in the community or trails nearby.
Do I have to have my dog on a leash? Yes, it is required by law.
Where are the doggie waste stations located? Near every building
Maintenance How do I submit work orders?
Residents may call the leasing office anytime or enter service requests online through Rent Café.
How do I call Maintenance after hours?
Call the office and leave a message, please.
What is considered a maintenance emergency?
Maintenance problems considered an emergency include the following: 1. 2. 3. 4. 5. 6. 7. 8. 9.
No electricity throughout the apartment. No water. No air conditioning on a day of extreme heat (80+ degrees). Water entering the apartment. Possibility of fire. Impeded plumbing in an apartment with only one bathroom. No heat. Non-functioning or malfunctioning smoke detector. Running water that cannot be shut off.
Gables Mill
Local Neighborhood Where is the closest post office? Akers Mill-Cobb Pkwy 2997 b Pkwy SE Suite 300 Atlanta, Georgia 30339-9997
Where is the closest grocery store? Publix-Powers Ferry Shopping Center 6300 Powers Ferry Rd NW Atlanta, GA 30339 770-642-5140
What bus route are we on?
Bus stop at the bottom of the Hill-Cobb County Transit 10b and 50
What is the closest Metro/Train or Bus station? Cumberland Mall
Where are schools for this area located? Brumby Elementary 1306 Powers Ferry Road SE Marietta, GA 30067 770.916.7070 East Cobb Middle 380 Holt Road Marietta, GA 30067 770.578.2740 Wheeler High School 375 Holt Road NE Marietta, GA 30067 770.578.3226
Gables Mill Do you have a biking or walking trail close?
The Chattahoochee trail is right next to the community.
Where is the closest mall? Cumberland and Galleria Mall- Cumberland Pkwy 1000 Cumberland Mall SE Atlanta, GA 30339
Welcome home! We hope you are settling in and enjoying your new home! As a company, we strive to provide the best service possible to make your home as enjoyable as it can be. We want to hear from YOU. You will receive surveys over the course of your stay here via email from feedback@gables.com. Please take the time to tell us how your experience is.
How are we doing? We always strive to be excellent! While we may not be able to accommodate every request, we will always do our best. Here is how we put a number to your responseExcellent: 80-100% Good: 65-79% Average: 55-64% Fair:40-54% Poor: Below 40%
Comments are appreciated! Please feel free to leave a comment or two on the survey! Everyone needs a pat on the back, and we love to recognize deserving associates. We also want to know any changes you would like to see. While we can’t always make these changes immediately, we will pass them on to our development team for future projects. We hope you enjoy your new home! -Your Gables Mill Team
Gables Mill
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Confidential
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Our focus on environmental risk management, resource conservation and energy optimization drive the development and management of communities that support quality living environments for our residents.
We are asking our residents to join us in practicing being "green." Check out these helpful tips below!
Click here to learn more about our Sustainability efforts and practices.
Not just another Renters Insurance brochure Affordable Renters Insurance designed for you
AssurantRenters.com
The best coverage for the best humans (that’s you).
Describe your style.
I have excellent taste and belongings I love.
Get coverage designed just for you and your home with Assurant. Our two options, Renters Insurance and Liability Only, make it easy to meet your property management company’s requirement. For a fast and free quote in 2 minutes or less, visit AssurantRenters.com
I’m a minimalist. I keep things simple.
Great. Now describe your ideal policy.
I want something that protects me, my belongings and maybe a roommate.
I’m just looking to meet my landlord’s requirements.
Would you like to customize your policy to fit your lifestyle? In all states, unless otherwise noted, Renters Insurance and Residents Liability Insurance are underwritten by American Bankers Insurance Company of Florida with its home office in Miami, Florida. In Minnesota, the underwriter is American Security Insurance Company.
That sounds like a good idea, actually.
No, thanks.
In Georgia, Residents Liability is underwritten by Voyager Indemnity Insurance Company. These companies operate under the trade name Assurant.
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Renters Insurance is right for you!
Liability Only is right for you! MORE INFO
Roommates Meets everyone on your lease’s liability insurance requirement* Belongings Protection for your belongings and one roommate’s (just write their name
Our policies already include a lot of what other companies call “extra.”
down) Replacement Cost Money for the actual cost to replace your things Water Damage Liability Pays for accidental water damage** to your home
See how you can make your coverage as unique as you are at AssurantRenters.com *Roommate’s liability does not apply in the state of North Carolina for Renters Insurance. **In North Carolina, water damage liability protection is optional for Renters Insurance.
In all states, unless otherwise noted, Renters Insurance and Residents Liability Insurance are underwritten by American Bankers Insurance Company of Florida with its home office in Miami, Florida. In Minnesota, the underwriter is American Security Insurance Company. In Georgia, Residents Liability is underwritten by Voyager Indemnity Insurance Company. These companies operate under the trade name Assurant. Please see the policy or website for complete details, including costs, limitations and exclusions.
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Your landlord likes you. We do, too. No credit checks No lengthy questions No extra steps to get coverage Exclusive discounts*** available Insurance for all — guaranteed Customer support from real humans Proof of insurance sent right to your landlord or interested party ***Exclusive discounts are dependent on your state.
Discover everything included in our policies at AssurantRenters.com
PS07672B-0920 GABLES © 2020 Assurant, Inc.
HOME
1-855-846-9278 (8558-4MYAPT)
Preparing for Severe Winter Weather Winter weather is fast approaching — or has already arrived — in many parts of the country. With it comes winter storms like blizzards, snow squalls and ice storms. Storms can last several hours or a few days, leading to power and heat loss. They can also vary in strength and severity, depending on where in the U.S. you’re located.
Keep Your Belongings and Your Home Safe Heating
• Never use an oven to heat your home • Keep anything that can burn at least three feet from any heat source like fireplaces, wood stoves, radiators, space heaters or candles • Turn space heaters off when you leave a room or go to bed • Have your furnace, heating system and chimney serviced each year by a qualified professional
Electrical
• Plug only one heat-producing appliance (e.g., space heater) into an electrical outlet at a time • Plug in electronics that use the appropriate voltage for your power strip • Never use an extension cord with a heat-producing appliance
• Check your electronics cords regularly
Supplies
• Stockpile nonperishable food and water to last for several days before winter season and account for everyone in your home including pets • Have cash on hand as an emergency fund in case power lines are down or roads are unsafe
Vehicles
• Fill your gas tank regularly during peak storm seasons to avoid a gas shortage, or if you’re unable to get to a gas station safely
Please contact your leasing team to explore your renters insurance options Sources: ready.gov/winter nssl.noaa.gov/education/svrwx101/winter/types
PS11896-1021 © 2021 Assurant, Inc.
Resident Quick Claims Guide Learn how to file a claim without any complications.
How do I file a claim?
If you’re a Renters Insurance policyholder, one thing that will help you before you need to file a claim is to take photos or videos of your home and your belongings to document what you own. If there’s damage or something is stolen, these photos and videos may help you if you file a claim.
And be sure to: lways contact the appropriate authorities A before filing a claim
Use this guide based on whether there’s damage to your home or your belongings
Notify the property management team
Something happen to your home or a neighbor’s?
If you need to file a liability claim because of damage you caused from fire, smoke, water* or an explosion:
Call us at 1-800-358-0600 with your policy number ready to start your claim
Get a fire or incident report from the appropriate authorities if needed
Share receipts or documentation of any additional living expenses if your home isn’t safe to stay at
If we need to do an inspection, we’ll work with you to find the best time and method, which may be a video walk-through on your phone. From there, your claims adjuster will contact you and keep you updated with any next steps.
* In North Carolina, water damage liability is optional only for Renters Insurance
Something happen to your personal belongings? With Renters Insurance, we’ll help you get things back to normal if your belongings are damaged in case of:
Fire
Lightning
Smoke
Explosion
Theft
Windstorm or Hail
Vandalism
Falling Objects
Ice, Snow or Sleet
Pipe Bursts
Cracked AC, Water or Heating System
Freezing
Vehicles
Power Surge
Riot or Civil Commotion
Aircraft
Volcanic Eruption
Exclusions may apply.
You’ll need to: File a claims form by visiting MyAssurantPolicy.com or calling 1-800-358-0600 Create a list of belongings that were damaged or stolen
Attach a fire, incident or theft report from the appropriate authorities (fire department, police, technicians in cases of power surges, etc.)
Show proof that you own the belongings that were damaged or stolen (like receipts, pictures, videos or credit card statements) From there, we’ll help cover the cost of your damaged belongings by giving you money for what your things are currently worth. As you replace your belongings, send us the receipts so we can cover the difference.
EASILY FILE A CLAIM Visit MyAssurantPolicy.com Or give us a call 24/7 at 1-800-358-0600. Please have your policy number ready. PS06752-0720
© 2020 Assurant, Inc.
Welcome to your new Smart Home
72
Getting Started Guide
W E LCO M E Welcome to the SmartRent community! We are excited to provide an elevated resident experience through smart home automation technology. We’ll outline what you can expect from your devices and the benefits you get from using the SmartRent app. Whether you are at home or on the go, the SmartRent app provides a seamless connected home experience that you control. Take a look at the basic setup process and features of our most popular smart home devices.
What’s Next? By now you should have received an email from SmartRent with an activation link to set up your account and create a username and password. By default, your username will be the email address you’ve provided to your property. If you have not received an email, please reach out to your property manager to help set up your account. After you register your account, download the SmartRent app so you can control your lock, thermostat, lighting and more from anywhere in the world!
Smart device availability is determined by property management. Supported devices and features may vary.
CO N N E C T E D H O M E The hub is the brain of your smart home system. The hub connects to your local internet via WiFi or Ethernet connection to communicate with installed devices so you can control your smart home system through the SmartRent app. Depending on your community, electing not to connect the hub to your home network will result in feature and functionality restrictions.
Remote Access
Notifications
Manage and control your devices from anywhere using the mobile app
Receive notifications for water leaks, access code usage and more
Alloy SmartHome Hub Home Automation Set scenes, schedules and automations to simplify your life, and save time & money
The “brain” of your system used to communicate with your devices
Monitor Activity Use real time tracking to remotely view and monitor the activity of your devices
W I FI S E T U P
More info can be found at: smartrent.com/support/wifi Support: (844) 212-2752
Connect to WiFi Connecting the app to your local WiFi network is a necessary step if you plan to use the app regularly and benefit from remote management capabilities. If you choose to not connect to WiFi you will lose access to device control through the app. 1
Tap on the More menu
2
Tap on Settings
3
Tap on Network Settings
4
Tap on WiFi
5
Follow the in-app instructions for connecting to your WiFi network
Your hub may be disconnected if you don’t connect to WiFi.
Once connected, you will see a success message and your hub should have a green light indicating it is online. If the hub is offline, you will not be able to access or control devices using the mobile app.
Need Help? CONTACT SUPPORT Phone: (844) 212-2752 Email: support@smartrent.com In-app chat available
ACC E SS CO N T R O L The access feature of the SmartRent app is likely the biggest benefit of your new smart home system. From the app, you can remotely lock and unlock your door, update your access code and even create temporary codes for your guests to use. To remotely control your lock, tap on the lock icon from the My Devices list on the app homepage. Tap on the lock icon to change the state of your lock.
UNLOCKED
LOCKED
Please allow 30 seconds to pass before attempting to change the state again. Tapping too many times may cause an error. To view your device activity, manage settings or create a schedule for your lock, tap the three vertical dots in the top right corner. Smart device availability is determined by property management. Supported devices and features may vary.
More info can be found at: smartrent.com/support/lock Support: (844) 212-2752
ACC E SS CO D E S The app also lets you update your personal access code as well as create codes for others to use. To update your code, tap on Access from the bottom menu, then tap My Access, then Get a New Code. If enabled by your property, you will see the option to Pick a Code in the My Access section of the app. This feature allows you to create a new 4- or 6-digit custom access code.
Types of Guest Codes Temporary This type of guest will be given a one-time use access code to the unit that will automatically expire after the specified time frame. Recurring This type of guest will have recurring access to the unit during the days and times selected. This code is ideal for an ongoing service, like a dog walker or cleaners. Delivery This type of code is for delivery services only. The code will expire after 2 hours and will only grant access to community doors or gates. The availability of codes and time frames may differ depending on your community guidelines.
More info can be found at: smartrent.com/support/lock Support: (844) 212-2752
T H E R M O S TAT Controlling your thermostat from the mobile app is easy. On the home dashboard, tap the thermostat icon to view and change the current temperature, create a schedule, change modes and adjust settings. It may take up to 30 seconds for your physical device to register changes made through the app.
Operating Your Device To turn your heater on, tap HEAT and set your desired temperature To turn your air conditioning on, tap COOL and set your desired temperature To keep your home temperature regulated, tap AUTO and set a range using the plus or minus signs, or drag your finger across the gauge to keep your home between that temperature range Tap OFF to turn off your HVAC system
Smart device availability is determined by property management. Supported devices and features may vary.
More info can be found at: smartrent.com/support/thermostat Support: (844) 212-2752
OT H E R D E V I C E S
More info can be found at: smartrent.com/support Support: (844) 212-2752 Hub
The Hub
Smart Plug
The hub is a small white box that sends and receives actions and automations based on commands from the app. It’s important to connect your hub to a local WiFi network in order to use the features and functionality of the mobile experience. If you choose not to use the mobile app to control your devices, you will still be able to interact with all your smart devices manually.
A smart plug is a great way to conserve energy or automate devices. Using the app, you can set schedules for most devices that use less than 200 watts and do not exceed 10 amps, like lamps, coffee makers and fans. Not all properties are equipped with plugs. Ask your property manager if your home has one or if you can purchase one through the app.
Smart device availability is determined by property management. Supported devices and features may vary.
Plug
OT H E R D E V I C E S
More info can be found at: smartrent.com/support Support: (844) 212-2752 Leak Sensor
Leak Sensor
Voice Assistant Integrations
Leak sensors are discrete water detection devices that fit under or near any appliance, sump pumps, water heaters, toilet or anything else that would be susceptible to leakage and water damage. This device will notify you and your property staff if a leak has been detected, saving costly repair expenses.
SmartRent offers integrations to connect your favorite voice assistant with the app. Elevate your smart home experience and use your voice to control your home. Set up Siri Shortcuts, enable an Alexa Skill or integrate your Google Assistant-supported device to turn off the lights, adjust the temperature and more!
Smart device availability is determined by property management. Supported devices and features may vary.
Voice
A PP FE AT U R E S
What are Scenes? Scenes allow you to adjust the settings of multiple devices with one tap, and can be set up with just a few steps in the app. For example, you may want to create a “goodbye” scene for when you leave that turns off all of your lights and locks your front door. After you create this scene, you can run it each time you leave your house to ensure your lights are off and your door is locked. Scenes are a great way to create an efficient home and will take your smart home to the next level.
More info can be found at: smartrent.com/support Support: (844) 212-2752
A PP FE AT U R E S
What are Schedules? Schedules allow you to automate a device by setting it to trigger an action (on, off, dim, etc.) at the same time on a specified day(s) of the week. Schedules are most commonly used for thermostats and entryway lighting, but can be customized for any of your devices. For example, you may want to schedule your thermostat to auto mode for the hours and days you’re at work to keep your home temperature regulated. Creating a schedule is a great way to conserve energy and save money.
More info can be found at: smartrent.com/support Support: (844) 212-2752
FAQ
More info can be found at: smartrent.com/support Support: (844) 212-2752
What if my activation link isn’t working? If your activation link does not work or becomes expired, please forward your original activation email to support@smartrent.com and request a new activation link. Our support team will be happy to send you a new activation email so you can set up your account.
How does the Ring integration work? With our Ring integration, you are able to link your Ring account with the SmartRent app. Linking your personal Ring devices allow you to control and manage them in a single app, and further improve the smart home experience.
FAQ
More info can be found at: smartrent.com/support Support: (844) 212-2752
What happens if the power goes out or the internet goes down? Will I be locked out? If the power goes out you will NOT be locked out of your home. Smart locks use batteries (not internet connection) for power and functionality. Any codes that have been added to your lock will still work. You will not be able to control the lock (or other devices) from the app until power is restored and the hub comes back online. This includes adding new codes, deleting codes and adjusting device settings. If a power outage occurs, you will not be able to manually or remotely control your thermostat. HVAC systems also run off power and therefore will be rendered unusable until the power is restored. This scenario is no different than what you may have experienced with a non-connected thermostat. The thermostat display is battery-powered, so you will still see the screen display the current temperature and settings. If the local internet in your home goes offline, you will not have the ability to control your smart devices from the mobile app until the hub comes back online. You will still be able to control your devices manually (typing your code into the lock, adjusting the temperature from the thermostat wall unit, etc.).
W H O TO CO N TAC T
More info can be found at: smartrent.com/support Support: (844) 212-2752
We understand that smart home technology isn’t always smart. If you experience issues with your devices or app, use below as a general guideline for who to contact first. Our goal is to resolve any issue in the quickest way possible, and while the SmartRent Support Team is happy to provide guidance, please understand there are limitations if the issue is with a device. It’s best to reach out to on-site staff first to resolve those issues and prevent further delay in finding a solution. It is your property’s responsibility to fix or replace devices, if necessary.
Contact Your Community
Contact SmartRent
• • • • •
• • • • •
SmartRent account access On-site maintenance requests Payments or fees of any kind Lease agreement Physical device issues
Login issues and access codes App features and settings Device showing offline in the app SmartRent installation process Questions about your devices
EXTRAS Download the App Take advantage of your new smart home by downloading the SmartRent app.
Follow Us on Social Media Twitter | Facebook | Instagram @smartrentdotcom
Give Us Feedback Our installation and support teams are dedicated to providing a positive experience. We encourage you to use #SmartRentThumbsUp to let us know how we are doing. If you know the name of your installer or support member that you think deserves praise, let us know! If you have feedback or would like to request a new app feature, you can do so directly within the app! In the More menu, tap Support, then tap Give Us Feedback. Comments submitted through the app are sent directly to SmartRent product and engineering teams for consideration.
More info can be found at: smartrent.com/support Support: (844) 212-2752
GABLES RESIDENTIAL
How to Set Up AutoPay on Rent Cafe We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
GABLES RESIDENTIAL
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY! Should you have any questions do not hesitate to reach out to the Leasing Office.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to offer our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at
gables.com/give
Learn more about the benefits of Paws to Care™ at
gables.com/pawstocare
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100 Akers Ridge Drive• Atlanta, GA 30339 | 770.952.7897 | gables.com/Mill