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Virtuous Circle of Influence
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From Our President & CEO
Have you observed that some companies, arts organizations, educational institutions, sports teams or charitable organizations consistently produce strong results? Regularly, associations “capture lightning in a bottle� and generate positive one-time or short term results, but it is a special organization that delivers industry leading results on a consistent basis. These results are typically the outcome of hard work, efficient systems, strong teams, creative thinking and the desire and commitment to be great over an extended period of time. In my experience, these strong, consistent results create excitement and additional willingness to work hard to continue to achieve success. The positive engagement created by these wins creates buy in and enthusiasm that build upon themselves and create additional successes. This is a virtuous circle.
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It is this virtuous circle that Gables is building to positively influence our local communities, our residents, our associates, our investors and our business partners in sustainability, social responsibility, governance and associate engagement. Each year our commitment to strong corporate citizenship builds upon the successes of the previous years and generates aspiration and commitment to be stronger, better and more influential. Gables dedicated additional resources of time, energy and research to enhance our outcomes in each of these areas in 2016 and you will find the initial results of these efforts in this report. What I am most excited about is the additional benefits we will accrue in the future as the virtuous circle influences and creates incremental momentum in 2017 and well beyond. As a result of our associates’ efforts over the course of 2016, Gables served over 42,000 residents across the country. Gables measures resident satisfaction and feedback using several different methods including resident surveys, social media and daily direct communication with our residents. We value this feedback as a way to measure our efforts to address our residents’ needs and preferences. We compare the results of these reports to the Kingsley industry benchmark and also create internal standards upon which we measure success. Gables outperforms the Kingsley Index in all 27 rating areas in which the benchmark is available and overall resident satisfaction has exceeded the industry index for 20 consecutive quarters. Gables residents’ likelihood to recommend their community is within the top ten percent of the industry benchmark. None of the successes the organization achieved over the last 35 years would be possible without the dedication of our amazing team of associates. I am so appreciative of their daily efforts of heart and mind in the commitment to our residents. Because our team is so critical to our future, we believe strongly in investing in them and providing tools for them to be successful in their careers. We measure ongoing associate engagement through an independent third-party company, OfficeVibe, and benchmark our results against their other multi-industry clients in over 90 countries. We began using OfficeVibe in 2016 and are proud that our associate engagement achieved their GOLD level. Resident satisfaction and associate engagement are but two measures that we use to track results and influence what we think are important components to delivering industry leading, consistently strong results. I am proud to report the progress we continue to make in these areas. Good corporate citizenship is a fundamental, core belief and aspiration of the Gables organization. As you have the opportunity to review our results, I know you will join me in recognizing the importance of the Gables virtuous circle of influence. Sincerely,
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Virtuous Circle of Influence Gables Residential is an award winning, vertically integrated, real estate company and privately held REIT specializing in the development, construction, acquisition, financing, management and ownership of multifamily and mixed-use communities. Gables Residential owns, develops and manages communities in high-growth U.S. markets such as Atlanta, Austin, Boston, Central Florida, Charlotte, Dallas, Denver, Houston, North Florida, Phoenix, Seattle, South Florida, Southern California and metropolitan Washington D.C.
With over 31,700 apartment homes and 522,000 square feet of retail space, Gables has received national recognition for excellence in development, construction, management, sales, marketing, training and development, human resources, retail and corporate accommodations.
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The corporate mission of Gables Residential, Taking Care of the Way You Live™ , extends beyond the boundaries of our communities. Gables is committed to being a responsible developer, owner and manager of real estate by contributing to the well-being of the broader community in which we operate.
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governance
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While dedicated to seeking innovative approaches to improve the impact
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of our daily actions, products and services at the community and for the environment, we continue our long tradition of leaving a lasting quality product for future generations. These achievements recognize the work of our experienced and dedicated team members, our comprehensive knowledge of the markets served and our expertise in development and management. Gables is proud to present our fourth edition of our annual Corporate Citizenship Report summarizing our commitment to sustainable development and mission-driven management practices as illustrated by our actions and impact for year ended December 31, 2016. Performance data includes Gables owned and joint venture assets, unless noted otherwise. For more information, visit gables.com.
Our Core Values
Extraordinary quality & service for our residents
Utmost integrity & value for our shareholders & customers
Unparalleled employment experiences for our associates
Enduring contributions to our local communities
“Integrity is fundamental to our core values; the principles we believe are required to achieve success and drive the way we conduct our business.“ Sue Ansel, President & Chief Executive Officer
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Increasing our Community Footprint While Reducing our Global one.
Seattle
National Portfolio Status Stabilized*
Development
Apartment Homes
Apartment Homes
(93 Communities)
(5 Communities)
Lease-Up*
Investment Pipeline
Apartment Homes
Apartment Homes
(15 Communities)
(6 Communities)
*Includes owned and third-party managed assets.
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t s
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1,794
San Diego
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4,904
1,185
s Grandvi ble ew Ga
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Boston
Metropolitan DC Denver Charlotte Phoenix
Atlanta
Dallas Austin
Jacksonville
Houston Tampa
Orlando South Florida
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Implementing Policies that Improve the Communities we Develop and the Planet that we Share. ESG Performance Gables annually benchmarks performance
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in environmental stewardship, social
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impact and governance (ESG) areas to communicate progress to stakeholders and advance the company’s policies and practices in these areas. Gables
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has been top ranked by the Global Real
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Estate Sustainability Benchmark (GRESB)
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for its sustainability efforts and corporate citizenship. GRESB is a leading global source of comprehensive portfolio level sustainability data for the real estate industry.
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GRESB Score by Year *
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2013
2014
Peer Group Average
2015 GRESB Average
*GRESB scores pertain to reporting of the prior year.
2016 Gables
2016 GRESB Overall Score
GRESB average
60 100
COMMUNITY PHOTO HERE Gables
peer average
65
46 100
As a natural extension of our corporate mission, Taking Care of the Way You Live™ , Gables is dedicated to Taking Care of the
Environment . Gables’ sustainability strategy is reflected in the daily practices of the investment, operations and corporate services teams. Sustainability performance is reported to leadership quarterly to inform management and influence planning efforts. In 2016, Gables expanded the team to include a fulltime Director of Sustainability to lead the overall direction and coordination of the sustainability manage efforts in four key areas:
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• Ongoing on-site operations and maintenance • Corporate office initiatives • Associate and resident awareness
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40
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GRESB Average
• New development and construction
Peer Average
80
Gables Residential
program working across departments to establish and
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2016 GRESB Management Score
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“It is of utmost importance that our associates have these communication avenues at their immediate disposal which include the option for the associate to remain anonymous. We treat any such communications with a high degree of importance throughout the diligence process through the ultimate resolution.� Dawn Severt, Chief Financial Officer
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Ethics
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Gables’ core values are based on our associates conducting business to
associates
meet high standards of service and excellence centered on principles of ethics. The “Code of Business Conduct and Ethics” encompasses the policies
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and procedures to protect Gables’ reputation and long term success. To
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meet these standards, new associates learn about our corporate culture,
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corporate citizenship, compliance and customer service. Through on-going training, these standards are reinforced and new ones are introduced. In 2016, associates participated in more than 2,300 hours of training on these subjects. Gables empowers every associate to be proactive in seeking guidance on suspected violations.
Associates can choose to anonymously report such violations to the Compliance Officer or through Ethicspoint, Inc., an independent third-party resource available 24/7 by phone or by accessing their secure, external website.
Compliance and Risk Management The Internal Audit Department at Gables Residential is a fullyintegrated support service group that provides operational reviews and monitors compliance at both community and
Gables U ni ve
The Gables Director of Risk Management is a dedicated
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third-party communities are audited regularly.
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Auditors (CISA) among its staff. Owned, joint venture, and
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Internal Auditors (CIA) and Certified Information Systems
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Auditors (IIA) professional guidance and includes Certified
rs
corporate levels. The department follows Institute of Internal
a St
organizational resource. This role advises management to inform decision making by identifying and assessing areas of risk, overseeing review of contractual issues and claims and managing property and liability insurance in order to obtain the best possible pricing and broadest coverage for our assets.
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Building Communities for a Better Quality of Life.
Investment
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tree relocation, restoration and protection of local
Gables invests in the development, ownership
habitats and incorporation of new green space
and management of communities in Established
into projects for the benefit of our residents and
Premium Neighborhoods™ (EPNs) of demand
the local community.
driven major metropolitan areas. The Gables EPN
• Gables’ mixed-use developments bring
development strategy is focused on site selection
retailers, grocery stores, restaurants and shops
in well-established urban nodes with proximity
- convenient to our residents and surrounding
to employment centers, retail and entertainment
neighborhoods - while promoting the local
districts, transit hubs and quality education
economy through job creation and local business
systems.
ownership.
Gables is recognized by municipalities and
With these strategies, Gables has built a brand
local communities for the economic and
focused on high-performing,
environmental contributions our developments
best-in-class assets
make within these EPNs.
while complementing
• Gables develops communities to green
the surrounding
building standards which provide long-term
neighborhoods. In
savings with lower operating costs and reduced
2016, Gables ap-
environmental impact.
proved the
• Our communities support transportation
development of
alternatives including proximity to public transit,
two D.C. metro
walkability, electric vehicle charging stations and
projects in EPNs:
onsite bike storage.
Gables Pointe 14 and
• We invest in the preservation of mature trees,
Gables Old Town North.
“Our developments showcase the importance of focusing on sustainable efforts and the impact these efforts have on increasing asset value, improving property performance and instilling greater consumer confidence in the quality of product we are delivering.” John Akin, Chief Investment Officer
Gables Pointe 14 | Arlington, VA Gables Pointe 14 is a 368 apartment home and multi-story townhome community located in the highly desirable Rosslyn-Ballston corridor. It will be within walking distance to the Court House & Rosslyn Metro stations, dining and entertainment and is less than two miles from the Georgetown/West End area in Washington, DC. Best-in-class resort-style amenities include a roof-top dining area and pool, reception area and lounge with panoramic views of downtown DC, retail space, and a park. Three Oaks Park, named after the mature Southern Red Oak and two White Oaks to be preserved by the project, will provide valuable green space, manage storm water, and reduce heat island effect within the community. Gables and the Arlington County Forestry Department have partnered to monitor the health of the trees during construction to ensure their preservation. Gables Pointe 14 is registered to certify as USGBC LEED for Homes Gold and scheduled to be completed in early 2019.
Gables Old Town North | Alexandria, VA Gables Old Town North is a 232 apartment home and townhouse-style community with 51,000 square feet of retail space. Amenities include a centralized courtyard with a pool, bikeshare stations, and green space. The mixed-use development is a partnership between Gables and EDENS, a retail developer focused on sustainability that will concentrate on revitalizing a full square block in the Old Town North District of Alexandria. Retailers will include an organic grocery store, restaurants and other businesses welcomed by the neighborhood to boost economic development in the area. Old Town North is a short walk from the Potomac River waterfront and historic district. The public space will feature a commissioned sculpture by artist Tom Fruin. The colorful acrylic and metal structure will represent the historic “stone walls� built to shore up the area for the canal turning basin. The project is registered to certify as USGBC LEED for Homes Silver and scheduled to be completed in early 2019. Green space: An Urban Respite. Urban parks promote the health of the surrounding neighborhood by providing a place for people to be active and interact. Natural settings have proven to be effective for mind and body restoration from fatigue.
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Gables Brookhaven in metro Atlanta, certified under the EarthCraft Multifamily program, earned the designation as a Georgia Power EarthCents® New Home project as a result of its performance well above energy codes as estimated by energy modeling.
Promoting a Lifestyle of Wellness Taking Care of the Way You Live™ includes offering healthy lifestyles enhanced by apartment homes located in neighborhoods with amenities focused on the well-being of the renter. Residents thrive in our quality apartment homes constructed and operated to control indoor air quality. Our locations and amenities encourage active lifestyles for our residents who walk and bike to neighborhood destinations and use our state-of-the-art fitness centers. Resort-style settings around the pool, lounges, demonstration kitchens and theaters give our residents a place to recharge and spend time with friends and family.
• Indoor air quality is important for a healthy home. Gables develops and constructs communities to highperformance standards that address indoor air quality based on three principles.
o Eliminate sources of pollutants with design, construction and operational practices and policies.
• Smoking is prohibited in all areas of our non-smoking communities.
• Ductwork and vents are sealed during construction.
• Building materials such as paints, sealants and flooring adhesives with no or low volatile
organic compounds (VOCs) are utilized. • Electric appliances or properly ventilated appliances with carbon monoxide monitors are installed. • A green cleaning program is administered at all of our communities. o Ventilate the buildings using operable windows, bathroom fans and mechanical systems that draw fresh air inside improving indoor air quality. o Clean the air with quality air filters used in mechanical systems. Our newest communities use MERV 8 filters which eliminate most major allergens and pollutants.
• Gables homes are designed to be energy-efficient and provide the highest levels of comfort. New homes are constructed to be well insulated with high-performance windows to eliminate drafts, maintain temperatures of conditioned air and reduce energy waste. High performance air handling systems are sealed to improve efficiency and control air quality. • Demonstration kitchens featuring a suite of gourmet appliances are available at many of our communities. We partner with neighborhood grocers and restaurants to offer our residents chef-led classes on cooking techniques with inspirational tastings using fresh ingredients to highlight in-season, locally grown produce.
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• State-of-the-art-fitness centers are open to serve the schedules of our busy
associates
residents. Our newest centers include on-demand instructor-guided programs like Fitness-On-Demand and Well Beats systems.
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• Gables communities are located in EPNs, or Established Premium Neighborhoods™,
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where our residents want to live, in neighborhoods close to shops, restaurants,
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entertainment, transit, parks and green space. Gables partners with Zipcar and bike share organizations to provide onsite resources available to residents. Many communities also offer bike storage for extra convenience. Walk and bike scores are posted for many Gables communities on the community pages at Gables.com. • Gables supports residents who choose clean commutes with electric vehicle a
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Gables Riv er
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charging stations and preferred parking for low emissions vehicles at many
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“Yoga on the Avenue” at West Ave in Houston hosts over 250 people for a morning of yoga on-site with professional instructors
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New Developments
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Gables opened three new communities in 2016. • Gables Speer Blvd. is a six-story community with 221 apartment homes located
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environment
investment / development
in Denver close to transit, shops and restaurants and adjacent to the Cherry
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Creek Trail hiking and pathway system. The project is certified Bronze under the
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National Green Building Standards Program. • Gables Aventura is a garden-style community with 400 apartment homes and
4,000 sq. ft. of retail space located in Aventura, FL. The project is pursing certification under the Florida Green Building Coalition Program. • Gables Arsenal Street is a four-story community with 296 apartment homes located in the greater Boston area and close to transit. The
project is pursing certification under the National Green Building Standards Program. Gables began construction on four new communities in 2016. • Gables Columbus Center is a luxury high-rise community with 200 apartment homes and 4,000 sq. ft. of retail space located at 100 Alhambra Circle in the Coral Gables central business district. The project a
is convenient to Miracle Mile and Giralda Avenue, the city’s retail and le
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restaurant quarter, and is pursing certification under the Florida Green Building Coalition High-Rise Program. • Gables Cherry Creek II is the second phase of Gables Cherry Creek, locat-
ed in Denver, and is an eight-story community with 122 apartment homes. The project is pursuing certification under the National Green Building Standards Program. • Gables Buckhead is a high-rise tower community with 325 apartment homes and 3,000 sq. ft. of retail space located in Atlanta’s desirable Buckhead district r, CO
convenient to retail and entertainment. The project is pursing certification under the EarthCraft Multifamily Program. • Gables Republic Square in downtown Austin is a high-rise mixed-use luxury
tion, Silver level and Austin Energy Green Building programs.
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hotel. The project is pursing certification for LEED Building Design and Construc-
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community with 221 apartment homes above Hotel ZaZa, a 160-room boutique s
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Certification Programs during the design and construction process
Gables has a 20 year history of incorporating sustainability initiatives into our projects. Gables Central Park in Austin, TX, was designed and constructed in 1997, meeting guidelines for a program now known as Austin Energy Green Building. Gables was the first developer to build a project using these guidelines in one of the first certification programs in the U.S. for multifamily developments. The portfolio has achieved 32 green building certifications for 6,900 homes and 10 projects under construction are registered for certification. Gables evaluates and selects the most relevant national or regional green building certification from these programs for each development.
• National Green Building Standard • EarthCraft • Austin Energy Green Building • Florida Green Building Coalition
green building certification process, these consultants help facilitate the integrated design process with the project’s architectural and engineering teams to set forth the sustainability initiatives from the onset of the project. Energy models are developed to estimate performance and annual utility consumption of the proposed design. In addition, depending on the project’s specific green building program, a third party may conduct building performance testing for duct leakage and envelope tightness or commissioning of the building energy systems.
• USGBC LEED • ENERGY STAR
to oversee new developments. As part of the
47%
of our owned communities are green certified or pursuing certification
Quality Assurance Gables develops projects with a long-term hold strategy in mind for the benefit of our residents, shareholders and the local communities which includes a disciplined quality assurance process. Gables promoted a National Director of Quality Assurance to oversee specifications and standards for development and construction, conduct onsite inspections during construction, facilitate punch lists as well as project post mortem reviews and ensure the use of best practices based on lessons learned. Gables works with third-party consultants
Safety Associate safety is a top priority. Gables onsite construction associates take an Occupational Safety and Health Administration (OSHA) 10hour training course every two years on how to identify and prevent hazards on construction sites. Standard operating procedures are in place to prescribe processes and procedures for general safety and maintenance work. Associates are encouraged to complete safety bulletins which are distributed across the investment group to support lessons learned. This information is used to develop best practices, policies and job aides to educate associates and sub-contractors. Gables has an associate dedicated to the oversight of our safety program nationally.
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Community Spotlight
Gables Arsenal Street Watertown, MA
Energy Efficiency and Water Conservation
High-efficiency HVAC system with
Mixed-use community features shops
Landscape uses native and regionally
and restaurants within walking distance
appropriate plantings
Electric vehicle charging stations
Drip Irrigation is controlled by rain sensors to reduce water use
programmable thermostats
Materials & Resources
Energy efficient lighting package
Energy efficient refrigerators and
Efficient use of construction materials to
dishwashers
minimize waste
ENERGY STARÂŽ labeled bathroom
Recyclable carpet
moisture
Recycling & Environment
Use of eco-friendly cleaning products by
exhaust fans
Indoor Air Quality
management and cleaning staff
Whirlpool refrigerators and dishwashers
High-efficiency plumbing fixtures
100% Smoke-free community
community
Reflective cool roof reduces the
Living space is sealed to prevent
Separate recycling chute for residents
unwanted contaminants and control air
to recycle trash
building’s heating load and heat island effect
quality
Building envelope is durably sealed and
Green Cleaning program is administered
insulated and, combined with low-e
by the on-site team
saves energy
Green Transportation
Located close to public transit
Recycling bins located throughout the
Awards & Certifications
Pursuing National Green Building
glass windows, provides comfort and
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Landscape is mulched to retain soil
Landscaping & Environment
Site storm water & erosion are managed to prevent storm water pollution
Standard certification
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Gables set goals to reduce energy, water, waste and greenhouse gas emissions by 10% by 2020 as compared to the 2015 baseline.
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Setting Sustainability Goals for the Future Success of Our Company and the Earth. Gables commitment to excellence in
• To follow company-wide guidelines set to
environmental operations and management
increase our use of products and materials to
of communities is founded in sustainable
minimize environmental impact.
practices that were established as Standard Operating Procedures (SOPs) over 10 years ago.
Formalizing efforts already underway, Gables
These practices focus in areas of responsibility
set goals to reduce energy, water, waste and
including resource use, procurement
greenhouse gas emissions by 10% by 2020 as
decisions and waste management. The SOPs
compared to our 2015 baseline. Focused on
communicate the accountability structure and
achieving the targets, we’ve implemented these
scope of these initiatives.
initiatives throughout our portfolio:
We measure our work to manage our progress against the goals set:
• Benchmark energy, water, waste and greenhouse gas emissions. • Identify and implement projects with excellent
• To conserve energy and water resources.
savings opportunities.
• To manage waste through strategies to
• Share project success stories internally to build
minimize use and increase diversion rates.
associate awareness and externally with our investors, stakeholders and the industry.
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180,000
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Energy Use (MMBtu)
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Gables is reducing energy consumption in the portfolio by updating lighting systems and following operating procedures for temperature settings in common are spaces.
Annual Energy Consumption*
140,000 120,000 100,000
In 2016, Gables Midtown replaced more than 600 breezeway fluorescent fixtures with LED fixtures. The community is estimated to reduce the lighting system’s energy use by
80,000 60,000 40,000 20,000 0
2015
2016
*Like-for-like Portfolio
In 2016 Gables reduced the carbon footprint of it’s communities by 3.65% compared to the 2015 baseline, a total of 991 metric tons. The avoided carbon emissions are equal to the greenhouse gases produced by 103 homes’ energy use for one year.
Water Reduction As the world’s supply of clean water is challenged, Gables has prioritized and invested in reducing water use throughout the
Annual Water Consumption*
portfolio. Several years ago, Gables upgraded plumbing fixtures in
500,000
our apartment homes to higher-efficiency versions. We’ve reduced
450,000
outdoor water use with rain sensors installed on irrigation systems
400,000
soil moisture. Native drought tolerant vegetation that thrives with less
350,000
watering is planted in many of our communities.
300,000
Water use is also managed in our daily operations. Guidelines for purchasing water efficient cleaning equipment and procedures for pressure washing or carpet cleaning performed by third parties are overseen by onsite service teams who follow our SOP’s. Preventative maintenance is performed on all water use systems and fixtures in apartment homes and common area plumbing fixtures, swimming pool systems and the irrigation system.
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Water Use (kgal)
to water only when needed and use mulch in planting beds to retain
250,000 200,000 150,000 100,000 50,000 0
2015
2016
*Like-for-like Portfolio
Water use intensity is a metric used to measure water efficiency, accounting for indoor and outdoor water used by residents and for operations, including irrigation. The average water use intensity (WUI) for Gables communities is 32. This is well below the median WUI of 48.8 according to the EPA, multifamily communities in ENERGY STAR Portfolio Manager ®. Developed by the EPA, Portfolio Manager is an online tool used to measure and track energy and water use and GHG emissions.
r ea Recycling
Because recycling is an incredibly powerful tool to help save our environment, we take full advantage of the opportunity to encourage recycling at our communities. In Atlanta, the Center for Disease Control (CDC), Emory University, and Gables Urban - Gables Residential’ s retail team - collaborated and combined efforts to jointly host a recycling drive in November of 2016. The “America Recycles Day” event, held at Gables Emory Point, is a nationally celebrated event organized by Keep America Beautiful. A recycling drop-off point was provided at Gables Emory Point where the
Gables construction projects
three hosts have facilities less than one half mile from each other. Collections totaled 13,000 pounds of recyclables including clothing,
reporting waste diversion
e-waste, 200 pairs of shoes and enough household items to fill six
avoided sending more than
trucks. The CDC team and hosting partners were awarded the
80% of construction related
National Institute of Heath’s Health & Human Services (HHS) Green
waste to landfill totaling over 113
Champion Award in the “Environmental Stewardship” category as a
tons. Materials tracked include
result of the event’s success.
cardboard, wood, metal, carpet
100%
16.46%
19.65%
Communities Recycling in 2016
2016 Portfolio Recycling Rate
2016 Average Community Recycling Rate
13,234
to
2,268 Total Tons Recycled in 2016
Total Apartment Homes Recycling in 2016
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Total Increase in Recyclables Collected Compared to 2015
u
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5%
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Connecting the Things we Need and Desire with the Places we Live. Many of our Gables developments seamlessly integrate our apartment homes with a retail component which includes onsite shopping and dining experiences for our residents and the local community. These destinations offer Gables residents the on-demand lifestyle of living in a walkable community served by unique locally-owned businesses and reputable national brands. Gables supports our retailer’s efforts to reduce the impact of wasted food by promoting composting resources at Gables Communities. Gables Urban connects our retail clients with businesses providing services for commercial collection of food waste for off-site composting. Gables Urban provides a wide variety of retail development, management, and leasing services for Gables Communities and third-party clients.
Compostin • Reduces waste • Reduces GH an organic was - emits met • Enriches soi
• Increases • Se • Reduces
Resou M
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ng has many benefits: s the volume of solid sent to landfills HG emissions. Food scraps ste when sent to landfills thane, a greenhouse gas. il for food production and landscaping soil moisture retention equesters carbon s the need for other fertilizers
urce: U.S. EPA Sustainable Management of Food
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Investing in Our Associates so They can Take Care of the Way You Live. Our sphere of influence is enhanced by our awardwinning Human Resources and Training & Development departments that nurture our associates in order for them to flourish in their careers. Important measures of our thriving company culture are engagement, continuing education, recognition, support, diversity of associates, tenure, and satisfaction scores.
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Gables Residential Named “2016 Best and Brightest Company to Work for In the Nation� by 101 Best and Brightest
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Recruitment
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The first step in building and retaining our exceptional group of associates begins with our talent acquisition efforts. In 2016, Gables participated in career fairs coast to coast, spanning from Colorado State University to
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University of Georgia and to a Liberal Arts fair representing 8 colleges in the Boston area. We also participated in “Internship for a Day” student mentoring opportunities and worked with graduate students from University of Maryland.
Gables uses innovative recruitment techniques in order to access high caliber candidates. In 2016, we:
• Participated in an industry wide-virtual career fair to promote apartment industry careers and careers at Gables. • Participated in a program that gave candidates the ability to text to apply for jobs.
The DC Corporate Office invested in a Beam Pro from Suitable Technologies that enables our associates across the country to remotely navigate through the office and join live meetings by video conference. “Rosie the Robot” promotes less work travel for shorter meetings and saves on valuable resources.
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Average Associate Tenure (Years)
Diversity mixed race
2%
leadership
on-site
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caucasian
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47%
non-specified
2%
hispanic
28%
overall
5
african american
19%
asian
regional mgr
9
2%
community mgr
6
female
45%
male
55%
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The leasing team at Gables Town Place always drank coffee and diet soda throughout their day at work. One day they realized they all complained of feeling tired and run down. Khrissy printed up water tracking logs and challenged Karen and Diana to do a 30 day water challenge with her. After the first week, they were having so much fun pushing and encouraging each other to drink their water to replace coffee and sodas. They also noticed they started to feel better and more energized! All Gables associates are offered a discounted membership to Orangetheory Fitness, a 1 hour group personal training class that helps build endurance, strength and power
New in 2016, Gables associates have exclusive access to the “Healthiest You” app through Aetna: • Find and call or video conference a doctor from smart phone • Shop for and compare prescription costs • Compare medical procedure costs • Get healthy recipes & more!
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Gables Programs and Benefits Sunshine Fund The compassion of our associates shines brightly through our Sunshine Fund. Created in 2003, the Sunshine Fund - which exists thanks to the generous and voluntary contributions of our associates - goes directly towards helping our fellow colleagues in times of personal hardship. In 2016, $30,000 in Sunshine Fund dollars were distributed to
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associates in need. That is more than the three years prior combined!
Forever Great Scholarship At Gables, we believe that education is the key to widening our influence on what we are most passionate about. Thanks to the Forever Great Scholarship Fund, our associates have the opportunity to apply for scholarships through Gables that help cover costs for the education for themselves and their children. 14 recipients in 2016 received scholarship funds totaling $15,000 for tuition for associates and their children.
Employee Assistance Program (EAP) We are genuinely concerned for the personal, physical and mental well-being of our associates. To help navigate life’s course, Gables offers an EAP that: • Provides 24/7 confidential service for professional counseling and referral sources • Helps our associates with personal, job or family related problems • Provides up to 5 free counseling sessions per year
Fit4Funds, our personalized health and wellness program, hosts a variety of opportunities to improve the well-being of our Gables associates throughout the year. In addition to quarterly fitness and diet challenges where our associates earn incentives towards their medical premiums, Fit4Funds hosted the annual “World of Wellness” benefits fair in every Gables region. In 2016, associates received their annual free flu shots, biometric screenings, health coaching, and an opportunity to win financial incentives. Our Gables insurance rates are directly related to how healthy we are, and for the past four consecutive years, our company-wide medical premium rate has seen an unprecedented 0% increase.
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Training and Development Our award-winning Training & Development (T&D) department directly influences the success of our most important assets – our Gables associates. In addition to continuing in-person and online training videos, the department focused on the following initiatives in 2016:
We replaced classroom based instructor-led training that new hires need to be successful with a selfpaced web/mobile-based training program. Since associates can progress through this program as their schedule allows without ever leaving their workplace, this has proven to be an effective way to deliver more training and information critical to new hire success than in a typical classroom setting. T&D also re-focused energy on practice and coaching in 2016. Trainers visit our apartment communities and conduct simulation-based sales workshops. After 20-30 days of completing the on-demand modules and sales workshops, trainers meet one-on-one with students and coach them on their individual development needs. This new approach to training is more cost effective and efficient in developing both the fundamental and advanced sales skills of our associates. Over the past year, T&D has facilitated over 600 instructor-led training sessions that range from maintenance to business, soft skill, and leadership classes. All associates have access to this robust training via video, one-on-one coaching, and skill development workshops. As a service-oriented organization, we focus heavily on the growth of our maintenance associates through our maintenance training program. Given the technical nature of the content and need for hands-on training, this training program includes 20 instructor-led classes facilitated on a regular schedule throughout the company, as well as onsite coaching and one-on-one training. Training begins on day one, and as our associates advance, new learning plans are assigned to ensure proper access to job-appropriate training. We also provide service associates the opportunity to earn national and internationally recognized certifications that would cost an individual more than $1,000 to achieve through a third-party provider. Our entire training program, including certifications, are led by two Regional Service Trainers who are experts in their fields. A testament to their commitment has been reflected in a 20% increase in our associate pass rate for our certification programs after we began facilitating the program internally.
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Growing the Next Generation of Leaders High potential leaders are developed through our leadership development programs, LEADER and Gables Leadership Institute (GLI). These programs are tailored to offer immersive leadership development experiences that not only build capacity which can be instantly applied, but also provide an opportunity to network with peers and company executives alike. Each program has a formal application and selection process, occurring at a regional level for LEADER and the senior executive level for GLI. LEADER, a six-month regional program, hosts leadership development training sessions each month. After the completion of each session, associates work with the leadership coach to discuss how they can apply their new skills on the job. Participants are responsible for working with their cohort to develop and submit a proposal to address a current business challenge.
VP GLI takes our internal leadership training to the next level. Participants hold Director, VP, SVP, and C-level positions and we work with renowned university professors to develop and deliver content. The program involves several self-assessments as well as a 360 degree feedback exercise. Each participant is required to create a personal
The GLI program provides experiential and unique leadership activities for each cohort. These opportunities include participating in the Gettysburg Leadership Experience as well as leveraging the faculty from the University of Maryland and Georgetown University to deliver thought-provoking content around strategy, developing talent, leading with authenticity, & State of
development plan (reviewed by the CEO) and work on it throughout the experience. Gables Awarded Corporate University Best-In-Class 2016 Learning Organization of the Year for Companies <5,000 Employees
Mind/Congruence. In late 2016, Gables introduced the ALICE (Alert, Lockdown, Inform, Counter, and Evacuate) training program to present our associates potentially life-saving information. This voluntary program, created by law enforcement experts, is the first option-based, proactive survival strategy course designed to prepare learners for a worst case scenario event.
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“I love how Gables praises their associates
Associate Satisfaction
very publicly and gives kudos and
OfficeVibe The satisfaction of our associates directly affects the communities, residents, and clients we care about. In 2016, we partnered with OfficeVibe to provide a platform for our associates to anonymously voice their feedback so we can continue to evolve and improve the way we work. OfficeVibe is a web-based company that sends
recognition as
“The company really cares about the well-being of its associates”
out a weekly survey to our associates so they can tell us anonymously how they feel about a variety of things, including pay, benefits, and relationships with supervisors. Since this program provides a real-time dashboard of the responses, leadership has the ability to respond timely to the associates feedback.
“I have stability at my job. I have worked here for almost 13 years. They provide me with great benefits and a great salary. I am proud to tell my friends and family that I work for Gables.”
“There is a great culture that fosters team work and not only taking care of the way people live but taking care of each other. It’s just a great environment to be in.”
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often as possible.”
Sabbaticals In addition to excellent full-time associate benefits like medical insurance, dental insurance, vision insurance and 401(k) to name a few, our associates have the ability after 10 years of tenure to take a 6 week paid leave sabbatical.
Associate Recognition Associate recognition is plentiful and encouraged at Gables through a number of avenues:
• Annual Spotlight Awards Ceremony • “Pop” Cards: rewarding associates who go
above and beyond for their fellow colleagues by giving them the gift of additional paid time off
• Taking Care Award:
honoring a noteworthy associate
or community that is featured in our Gables Gazette internal monthly news brief
• Traveling Trophy:
awarded every quarter to the
Regional Manager whose team ranked the highest in the Ellis Secret Shopper Report
• Circle of Excellence:
awarded to the leasing
professional who earned the highest number of leases weighed against the total number of apartment homes at their community
• Corporate Office Associate of the Quarter:
recognizing exemplary corporate associates
• Top Shop Awards:
recognizing the leasing
professionals who rank in the top tier in the company every month for Shop Reports
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2016 Company Awards 2016 Best and Brightest Company to Work For 101 Best and Brightest Gables Residential 2016 Pulse of the City News Award for Excellence in Customer Service Pulse of the City News Gables Residential, Dallas, TX 2016 “101 Best and Brightest Companies to Work For” 101 Best and Brightest Gables Residential, Dallas-Ft. Worth, TX 2016 “101 Best and Brightest Companies to Work For” 101 Best and Brightest Gables Residential, Houston, TX 2016 “101 Best and Brightest Companies to Work For” 101 Best and Brightest Gables Residential, Atlanta, GA 2016 Learning Organization of the Year for Companies with <5,000 Employees CUBIC Awards Gables Training & Development 2016 Best Community Philanthropic Program Corporate Housing Providers Association Gables Corporate Accommodations 2016 Commitment to Excellence Gold Award Cartus Global Network Gables Corporate Accommodations
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Community Spotlight
Gables Speer Blvd. Denver, CO
Energy Efficiency and Water Conservation
High-efficiency HVAC system with programmable thermostats Energy efficient lighting package
and restaurants within walking distance Electric vehicle charging stations Preferred parking for low emitting vehicles
Whirlpool refrigerators and dishwashers
Bicycle storage facility
Materials & Resources
Efficient use of construction materials to minimize waste
Reflective cool roof reduces the
Recyclable carpet
buildingâ&#x20AC;&#x2122;s heating load and heat island
Building envelope is durably sealed and insulated and, combined with low-e glass windows, provides comfort and saves energy
Indoor Air Quality
100% smoke-free community MERV 8 filters used in apartment homes and corridors eliminate most major allergens and pollutants
Green Transportation
Within walking distance of commuter rail station Mixed-use community features shops
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managed to prevent storm water
Landscape uses native and regionally appropriate plantings that are drought
High-efficiency plumbing fixtures
effect
Site storm water and erosion are pollution
ENERGY STARÂŽ labeled bathroom exhaust fans
Landscaping & Environment
Living space is sealed to prevent
tolerant and non-invasive Irrigation is controlled by rain sensors to reduce water use Landscape is mulched to retain soil moisture
Use of eco-friendly cleaning products by management and cleaning staff Recycling bins throughout community Separate recycling chute for residents to recycle trash
unwanted contaminants and control air quality
Recycling & Environment
Awards & Certifications
National Green Building Standard Bronze
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Nurturing the Communities Where We Operate. Taking Care of the Way You Liveâ&#x201E;˘ is not just our motto â&#x20AC;&#x201C; it is at the core of how we conduct business every day. We live out our mission by facilitating mutually beneficial relationships with our residents and their pets, the community at-large, our investors and our strategic alliances, offering a boutique and personalized approach to our services.
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Treating our Residents as Exceptionally as the Amenities they Enjoy & the Places they Choose to Live. Resident Satisfaction We are able to quantify our performance and build upon our accomplishments via our Kingsley Resident Survey results, and we are proud to continuously outrank the Kingsley Index in overall resident satisfaction for 5 consecutive years. 4
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Overall Satisfaction
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Leasing Process Overall Satisfaction
Overall Impression of Community
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Management Overall Satisfaction
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Maintenance Overall Satisfaction
Gables also encourages resident feedback across our community and corporate social media platforms, where we welcome and respond to ratings, reviews, and comments on Facebook, Instagram, and Twitter. GablesResidential
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gables_res
@gables
â&#x20AC;&#x153;Resident engagement and retention are critical to differentiating the lifestyle at one community over another. We believe that the best investment we can make for our residents is providing them with the resources to engage with us as well as each other, while providing multiple opportunities for feedback. Our residents inspire us to be the best at what we do every day.â&#x20AC;? Cris Sullivan, Chief Operating Officer
Gables
“Awesome staff that truly cares about the customer experience.
“This place is a perfect home for me. The management works hard to make this feel like a community and home. You can’t beat the location, I never hear my neighbors, the pool is relaxing and spa-like, the gym is clean and well kept, and the community is clean and maintained. No complaints.”
I’ve honestly never lived in a community that provides such great service. The amenities here are great too. The community is clean and quiet.” -Gables Alta Murrieta Resident
-Gables River Oaks Resident
“10/10; best apartment community I’ve ever lived in. Thick
2016 Pulse of the City News Award for Excellence in Customer Service, Dallas, TX
walls, quiet neighbors, foodies dream location...” -Gables West Avenue Resident
In 2016, Gables focused on further boosting our already robust brand loyalty and resident engagement efforts among our residents by developing a unique points-based rewards program exclusively for
Gables residents. This innovative new program called CAPTIVATE!, powered by Community Rewards, is the first of its kind in the multifamily industry and was implemented at the beginning of 2017 across our portfolio. CAPTIVATE! rewards residents for engaging with their communities, capitalizing upon their day-to-day
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interactions with Gables into opportunities for earning points towards rewards. CAPTIVATE! celebrates and rewards our residents’ loyalty and engagement at their community when they post on social media, provide reviews and feedback, refer friends to
Gables, attend social events, donate to charities and more. Residents in turn redeem their points for gift cards to places like Amazon, Nike, Target, Starbucks, and iTunes, as well as take trips and other exciting rewards specific to their communities, ultimately driving greater resident retention.
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Creating Happy and Healthy Environments for Each Other and the Pets We Love.
In 2016, we launched Gables Paws to Care™, our custom pet care program, at all of our Gables communities. By incorporating pet welcome gifts, community pet events, social media contests, pet health fairs, giveaways, and charitable events supported by our Gables pet families, we ensured that both our residents and their furry companions received the attention and care that they both deserve.
Giving Back to Our Veterans Because we realize the incredible healing power animals can have on human’s health, and because we recognize the debt of gratitude that we owe to our country’s service men and women, Gables is proud to support the national non-profit Guardian Angels Medical Service Dogs, Inc. This charitable organization trains and donates medical service dogs to deserving Veterans and others in need who have PTSD, traumatic brain injuries, seizures, mobility issues, hearing loss, and more. We began supporting and promoting Guardian Angels charity through Gables Paws to Care™ and since September of 2016, our associates and residents alike have been shining a light on and donating to this worthy cause. Learn more at medicalservicedogs.org and gables.com/give. Gables is also especially passionate about honoring the brave men and women who have served our country on Veterans Day. This past Veterans Day, our associates dedicated their day on-site to raising awareness and promoting giving back to Veterans by setting up Gables Paws to Care™ Guardian Angels donation booths on-site at our communities.
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• Pet Contests & Give-aways • Community Pet Events • Pet-Centric Amenities • Charitable Efforts • Discounted Pet Insurance through Nationwide
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“I volunteered at the clothing station during Gables Day at Project Homeless Connect. Three young mothers were among the recipients of donations from our associates and residents. One of the mothers expressed to me that it was like Christmas morning, and then all three told me how my warmth and smile gave them the best experience of the whole day. They started crying and gave me a hug and thanked me, not just for the clothes, but for my kindness. I cried with them – tears for their thanks and for the ability to improve their day.” - Derek Smith, Leasing Professional at Gables Woodley Park
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Community Service and Outreach
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Community service is at the very root of Gables’ corporate culture. Our continuous dedication to community service and the spirit of ongoing
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volunteerism ingrained throughout our company makes a lasting impact on the communities we serve, and in turn instills a lasting purpose in our associates.
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For the 16th consecutive year, our associates company-wide participated in our
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annual Gables Day - a full day dedicated to community service projects in each of our regions. We are proud to have raised over $1,349,000 in donations and volunteered over 130,000 hours since inception!
Our associates volunteered at the following organizations on Gables Day in 2016:
• • • • • •
Dallas: People Helping People (dallascityhall.com) Atlanta: Path Academy (pathacademy.org) Austin: Center for Child Protection (centerforchildprotection.org) Boston: Room to Grow (roomtogrow.org) California: San Diego Habitat for Humanity (habitat.org) DC Metro: Project Homeless Connect with United Way NCA at Central Union Mission
• Houston: Covenant House (covenanthouse.org) • North Florida: Bakas “Horses for the Handicapped” Equestrian Center
• South Florida:
(unitedwaynca.org)
(bakasridingcenter.com)
HomeSafe
(helphomesafe.org)
Corporate Commitment
Regional Volunteer Efforts
This past summer of 2016, the Gables DC corporate
This past holiday season, the Gables Boca Raton
office took action to reduce their ecological
corporate office partnered with a local charity, the
impact where they work by participating in Virginia
Spirit of Giving Network, to help collect toys for less
Department of Transportation’s Adopt-A-Highway
privileged children in the community. The office
program. This tight-knit group embarked upon
fulfilled over 60 gift wishes and collected mone-
their first litter pickup event of the year, collecting
tary donations, exceeding the expectations of the
trash and beautifying the bustling Tysons
program coordinator! This is the second year the
neighborhood.
office has collected for this group.
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Community Spotlight
Gables Aventura Aventura, FL
Energy Efficiency and Water Conservation
High-efficiency HVAC system with programmable thermostats
Preferred parking for low emitting
Site storm water and erosion are
vehicles
managed to prevent storm water pollution
Electric vehicle charging stations to be installed
Landscape uses native and regionally appropriate plantings
Energy efficient lighting package Energy efficient refrigerators and dishwashers High-efficiency plumbing fixtures Reflective cool roof reduces the
Sustainable Building
Low VOC paint and sealants
Drip irrigation is controlled by rain sensors to reduce water use Landscape is mulched to retain soil moisture
Recycled content in concrete, steel and carpet
Florida friendly drought-tolerant vegetation installed to save water
buildingâ&#x20AC;&#x2122;s heating load and heat island effect Building envelope is durably sealed and insulated and, combined with low-e glass windows, provides comfort and saves energy
Green Transportation
Indoor Air Quality
Living space is sealed to prevent
Recycling & Environment
unwanted contaminants and control air
Efficient use of construction materials to
quality
minimize waste
Green Cleaning program is administered
Recyclable carpet
by the on-site team
Within walking distance of commuter rail Mixed-use community features shops and restaurants within walking distance Bicycle storage facility
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Landscaping & Environment
Awards & Certifications
Pursing Florida Green Building Coalition Certification
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Taking Care of the Way You Do Business. Third-Party Management Services Gables third-party management offers award-winning management and operational services equal to those provided for Gables owned assets. Our reputation over 30 years is based on our core expertise in property management with an ownerâ&#x20AC;&#x2122;s perspective on value and return on investment. Our clients represent a diverse group of institutional owners, private equity groups and private investors who seek exceptional financial results. Approximately 50% of our portfolio is made up of third-party communities.
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Whether itâ&#x20AC;&#x2122;s property management, leaseup and renovation or complete consulting services, Gables offers a track record of exceptional financial results and a long-term client base. From financial preparation and projections to apartment home and amenity design as well as marketing and general operations, we offer consulting services that simplify the process for our clients. Our third-party business model is built upon offering our clients custom hospitalitycentric service. This, combined with our expertise, offers our partners an unparalleled advantage.
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â&#x20AC;&#x153;Matan has built its reputation on a commitment to details and to that end, so has Gables. Therefore, it is of no surprise, that the Matan/Gables relationship will continue to grow for years to come.â&#x20AC;?
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GCA donates gently used linens and other houseware items from the housewares inventory
GCA was awarded a contract in 2016 to provide housing for 200 interns for Amazon for the 3rd year in a row in Seattle, WA
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Gables Corporate Accommodations
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Gables Corporate Accommodations (GCA) offers furnished apartment home rentals to individuals or corporations alike. Flexible lease terms, customized furniture packages, and exceptional service results have all played a role in helping GCA earn the Cartus Global Network Commitment to Excellence Gold
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In 2016, GCA received 6,967 leads, 1,545 leases, and 216 corporate clients. GCA established corporate apartments in 22 states, 57 metropolitan cities and at over 200 communities.
During GCA’s 25-plus years of operation, giving back to the community has been a vital part of their divisions’ culture. GCA sets out to expand on this mission by truly making a difference in people’s lives. With this in mind, several philanthropic outreach endeavors were added in 2016. Gables partnered with two outstanding organizations that make a difference for families in need. These endeavors were honored by the Corporate Housing Providers Association as GCA became the proud recipient of the 2016 Best Community Philanthropic Program award.
Love with Food
Move for Hunger
For every snack box sold, Love with Food donates
GCA’s movers offer to pick up the unwanted,
a meal to several food banks such as the Feed-
non-perishable food items from those who are
ing America Network and Share Our Strength - No
moving and deliver it to their local food banks.
Kid Hungry. GCA’s welcome gift to residents had
Gables promotes this project by leaving bags in
always been a snack box, so we adopted Love with
each of our corporate apartment homes for guests
Food as our provider of our welcome gifts. Our
to donate unwanted food. Gables corporate also
residents appreciate the mission of Love with Food,
chose Move for Hunger as the recipient of our
and food banks across America benefit from our
year-end donation in lieu of client gifts.
purchases. During the 2016 holiday season, GCA collected toys and clothes for children living at the Focusing Families Crisis Center. This non-profit is committed to strengthening individuals, families and communities through education, prevention and intervention to eliminate family violence, sexual assault, and other crisis issues. GCA also partnered with a local hair salon that offered free haircuts and pictures with Santa. 75 children picked out a gift from “Santa”, all which were purchased by GCA and Gables associates.
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Atlanta 3399 Peachtree Road NE, Suite 600 Atlanta, GA 30326 404.923.5500
Austin 6850 Austin Center Blvd., Suite 200 Austin, TX 78731
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512.502.6000
Boca Raton 225 NE Mizner Blvd., Suite 400 Boca Raton, FL 33432 561.997.9700
Dallas 3811 Turtle Creek Blvd., Suite 1500 Dallas, TX 75219 214.252.2600
Denver 101 University Blvd., Suite 240 Denver, CO 80206 720.616.6830
Houston 5847 San Felipe, Suite 3250 Houston, TX 77057 713.784.4144
San Diego 350 10th Avenue, Suite 1000 San Diego, CA 92101 858.684.3600
Washington, DC 8300 Greensboro Drive, Suite 650 McLean, VA 22102
gables.com
703.918.2500