Franchising USA - March 2013

Page 52

vetera ns in f ra nchising

Keith A. Mathias, Director of Strategic Market Development, WIN Home Inspection

Once the legwork and “homework assignment” is completed by the potential S-P, the home office forwards all information to members of our internal Veteran Award Committee for scoring and review. The committee members are WIN franchise owners with a military service background. They review the homework, score it, and conduct a verbal interview with the candidate. At the end of the interview, the committee sends scoring results and a thumbs up or thumbs down if the person will be a good fit with the WIN organization It’s important to WIN that the entire system is involved in making a decision regarding a WIN for America Service

Franchising USA

Award recipient, as we don’t want to create a class system within our structure where people look at a veteran that comes through the program and somehow think of them as different. WIN for America is just a vehicle to help them join our company, and once they are in the WIN system, everyone is equal. The integrity of this process and determining an appropriate fit is so important to make this program successful for the S-P’s and our system as a whole. One of our recent WIN for America recipients, Air Force Veteran Leonard Curto of Thunderbird, Arizona, is a great example of an effective entry into the system. Leonard heard about WIN on the

radio in late May 2012. He then attended an “In-Market Discovery Day” meeting in Phoenix and made the decision to apply for the WIN for America Veteran program Service Award. Leonard completed the “homework” process, was reviewed by our Veteran Award Committee, and was approved by the company to receive the Gold Service Award. His homework was so outstanding; we were in happy disbelief and proud of how prepared he was. Certainly, his veteran ranking and work history in retail automotive supplies and Wal-Mart as a mid-level manager prepared him to be a high achieving, detail oriented S-P. He had always dreamt of having his own business and the WIN for America


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