formance, a Total Transformation
Corporate Education, and IIM,
in every aspect of the banking such as
exercise was carried out from 2006
Ahmedabad,” said Bhatt.
the services provided to its constituents,
onwards. The business groups were critically looked at and wherever war-
Future challenges
better house keeping, better management of assets & liabilities, risk management,
ranted, the same were modified or /
With the growth of the Indian economy
marketing etc and more and more tech-
and new business groups were cre-
in the coming years, the growing inte-
nology would be used in giving multi-
ated. Agriculture and Rural business
gration of economies and the markets
tude of financial products to the custom-
opportunities were focussed. Several
around the world leading to both widen-
ers. Managing the technology, its
new departments, marketing outfits etc
ing of the market and the increased com-
upgradation and integration and its asso-
were created. The Core banking Solu-
petition, there will be increased need for
ciated risks management would be an-
tion was tuned up and all glitches were
more financial products and services both
other critical area. The composition of
removed. One of the major challenges
in numbers and sophistication. “The com-
skills required to perform in the new en-
was to reorient the mindset to the cur-
plexity of the operations and the products
vironment would undergo many changes
rent imperatives of the business. “In
and services with extensive and inte-
and management of human resources
this connection, we have rolled out one
grated use of technology is likely to in-
in the areas of skill up gradation, recruit-
of the largest ever ‘Change Manage-
crease further. This would be adding
ing skilled and specialized people from
ment / Internal Communication
depth and dimension to the banking risks.
the market and integrating them with the
programme’, named ‘Parivartan’
As the risks are correlated, exposure to
existing work force and culture would be
(meaning ‘Transformation’) during
one risk may lead to another risk, there-
a challenging area in the days to come.
2007-08 and 2008-09 across the
fore management of risks in a proactive,
“With the growth of the international
Bank. We are following up this with
efficient & integrated manner will be the
business spread over many countries and
the launch of ‘Citizen SBI’, a long term
strength and as well a challenge in the
different regulatory environment, consoli-
HR Intervention, which envisages
future,” said Bhatt.
dation of the same would assume greater
enlightment of one’s inner self and
Internet, wireless technology and glo-
importance. Stronger and stricter regu-
thereby finding joy in doing the duties
bal straight-through processing have cre-
latory environment and the additional
and responsibilities in the Bank. A lead-
ated a paradigm shift in the banking in-
capital requirements are some more as-
ership pipeline initiative was also
dustry. Technology is now fully integrated
pects of the future,” said Bhatt.
launched in consultation with Duke
37
DECEMBER - 2009