How to Avoid Time Killers While Running an Online Business? For renowned online businesses there is nothing more precious than time because this is what positions them at the top. Every business has to find out the killing factors and should carve out ways to minimize them. An online business can only save its time, when it involves proper planning in every process. Up till now you would have learned about the money saving tips by cutting down the overheads and through various other methods but for the online businesses there is another thing which is more important than money and that is ‘time’. ‘Time is money’ because businesses wasting too much of their time on the least important activities and things, are likely to earn minimum benefits both in-terms of money and other privileges. In this fast paced world, every business has to go faster so that it could survive the prevalent tough market competitions. There are some time killing factors which online businesses can hardly avoid. Let us learn some strategies which can help a business to overcome the situation.
Make a Strategic Plan A business without a proper strategic planning can never be successful. Unplanned things not only consume a lot of time but also become a cause of wasting your money and efforts. Your every move in business should be the result of proper prior planning because this is the best way an online business can save a lot of its time. Keep Time Factor at the Top Whatever you plan for your business, you should keep the time factor on the top. If it’s a project, define a time frame during which you need to complete its every task. Make the importance of time known to every employee of your company. Additionally, you should also know the time duration during which your business plan will last. The importance of time even increases when it comes to describing your customer service. The moment you miss, can sometimes cost you
millions. If a customer has reached your website and needs immediate assistance, the absence of your CSRs and delayed responses may turn him away, consequently causing you a considerable loss. You need to set a time period for every process, suppose if you are using telephone as your customer support channel, you need to define how much maximum time a CSR should take to assist a customer and so is the case, when it comes to using emails as a medium of communication. However, sometimes you need to make little exceptions because a single time telephonic conversation does not prove enough to satisfy a customer because either the call drops in the middle or the customers cannot hear you properly due to distortion. In the similar way, email responses which usually carry a robotic touch, are not good enough to satisfy a customer. As a result, you have to send multiple emails to a single customer and that on the whole takes too long to respond to all the clients. Choosing the Right Tool By choosing the right business tools like live chat software, you can save a lot of time in different ways. The web-based chat application maximizes the output of your CSRs. It allows your single support agent to handle multiple customers simultaneously, without putting anyone on the long holds. You need comparatively less time to get this chat application installed on your website. It gives you an easy, faster and economical access to your worldwide customers. The businesses which have live chat support incorporated in their websites, do not need to spend their time and money on the expensive and time-taking marketing campaigns. By creating a superb online customer experience, you can win life-long customers for your business, which later become your brand advocates and win more customers for your company within a short time period. Saving time is perhaps the best technique an online business uses to speed up its company’s overall progress.