Patient Relations The Patient Relations Manager: • Is available to all patients, families and community members who have questions, compliments, or concerns. • Listens to your concerns and facilitates the handling and resolution of the concerns with physicians, management and staff of the unit. • Utilizes customer/patient feedback to improve processes to enhance the quality of care, not only for the patient raising a complaint, but also for improvements to care for patients in the future. The Patient Relations Manager can be reached by phone Monday through Friday from 8:00 a.m. to 5:00 p.m. at extension 32474. If, for whatever reason, you have a concern about your hospital stay or treatment, please feel free to discuss it with the Patient Care Manager of your unit. However, if you would prefer to discuss issues with someone not directly involved in your care, you may prefer to visit the office of the Patient Relations Manager, located near the main lobby area of the hospital.
Social Workers
Hospitalization can often be a stressful and uncertain time. You and/or your family may find it helpful to speak with a Social Worker who can provide support, counseling and education to help you adjust to your hospitalization, and cope with the changes you may be experiencing to your health, lifestyle or independence. The Social Worker is also available to assist with financial concerns created by your illness by connecting you with external agencies and programs that may address income replacement and medication expenses. To speak with a Social Worker simply advise your nurse or doctor.
Volunteers
Etobicoke General Hospital has nearly 400 volunteers, both adults and students, actively assisting in many departments throughout the hospital. Volunteers are members of our community. Their goals include patient well-being and raising funds for much needed medical equipment for the hospital. If you would like information about volunteering, please call the Volunteer and Community Resources Department at extension 32267.
Public Relations and Communications
If you would like to learn more about William Osler Health Systems’s programs and services, please visit the plexiglass Information Centres located throughout the hospital. There, you may pick up copies of our publications. Please contact the Communications and Marketing Department Monday through Friday from 8:30 a.m. until 4:30 p.m. at extension 59940 for any other inquiries. You may also access information through the hospital’s Community Contact Line at extension 50200. Or visit our web site at www.williamoslerhs.ca.
www.williamoslerhs.ca
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