CCCM User Support Support for the COVID Clinical Care Module is available during the holiday period through various channels, at the following dates and times below: Date (Dec-Jan) Monday 25th (Xmas Day)
Best point of contact Email
Not actively monitored
Tuesday 26 (Boxing Day)
Not actively monitored
Wednesday 27th
Actively Monitored (8.30am-5pm)
Thursday 28
Actively Monitored (8.30am-5pm)
Friday 29th
Actively Monitored (8.30am-5pm)
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Saturday 30 December
NCTS Mailbox is actively monitored (9am-2pm)
Sunday 31st (New Years Eve)
Not actively monitored
Monday 1 (New Years Day)
Not actively monitored
Tuesday 2nd (Public Holiday)
Not actively monitored
Wednesday 3 January
Actively Monitored (8.30am-5pm)
Thursday 4 January
Actively Monitored (8.30am-5pm)
Friday 5th January
Actively Monitored (8.30am-5pm)
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Note
During the Holiday period, the Support Team can be emailed at citc@contacttracing.health.nz and will be monitoring the mailbox between 8.30am and 5.00pm on the 27th, 28th and 29th of December. As well as the 3rd, 4th and 5th of January. Normal operating hours will resume from Monday 8th January onwards. Alternative support pathways are also possible via NCTS@contacttracing.health.nz or 0800 223 987 The CCCCM support team have also developed some useful information to assist users on how to use the tool and is available on the CCCM dashboard screen via the Help button, as well as on request via the above email. These resources include: User guide (PMS Specific) User Guide (Pharmacist Specific) User Guide (Browser Specific) An online eLearning module (https://rise.articulate.com/share/_VUO3CKWhmYF9MHMWI3fUnz1xgcsf2Nj#/) Please ensure you share this with any colleagues that may be working in these time frames. There is no change to the Te Whatu Ora major incident handling process concerning unplanned systems outages. Alternative Result Submitting Pathways Assisted channel - on behalf (0800 222 478) MyCovidRecord - on behalf (My Covid Record | Te Whatu Ora – Health New Zealand) Message from Support
As we move towards the end of 2023, we want to thank you for your hard work and patience through another long, busy year. For those who are working over the festive season, thank you for being there for the various communities we serve. Nga mihi nui, CITC Product Support Team