BUSINESS & TECHNOLOGY TRAINING PROFESSIONAL CERTIFICATE PROGRAMS Customer Research Certificate
Business Coaching Certificate
3.2 CEUs (Each course is 1.6 CEUs) $295 Mentoring and coaching are used more frequently in organizations to improve leadership competencies and provide employee support. They have benefits for the employer and employee. Learn skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited tool kit to improve employee performance and create a truly rewarding working environment.
3.2 CEUs UCLP 055 $395 Your customers hold the key to your organization’s success and surveys are one of the best ways to find out what they need and how they want it. However, many surveys ask people the wrong questions. Discover who to survey, what questions to ask, and the key to getting a higher response rate. This hardhitting practical course will yield a huge ROI for your organization. Whether you need to analyze profitability, satisfaction, service, or all three, this course will generate thousands of dollars in increased sales, greater efficiency, or more effectiveness. Includes a FREE personal critique of one of your surveys! Feb. 3 – Mar. 28 or Sept. 2 – Oct. 24
Courses included are: • Mentoring and Coaching in the Workplace Level 1 Feb. 3 – 28 or UCLP 025 Apr. 7 – May 2 UCLP 025 • Mentoring and Coaching in the Workplace Level 2 Mar. 3 – 28 or UCLP 026 May 5 – 30 UCLP 026 Only available as a certificate.
Business Research Certificate
Customer Service Certificate
Courses included are: • Introduction to Business Research Feb. 3 – 28 or UCLP 100 Apr. 7 – May 2 UCLP 100 • Business Statistics Mar. 3 – 28 or UCLP 101 May 5 – 30 UCLP 101 • Qualitative Business Research Apr. 7 – May 2 or UCLP 102 Jun. 2 – 27 UCLP 102 Only available as a certificate.
Courses included are: • Keys to Customer Service Feb. 3 – 28 or UCLP 044 Apr. 7 – May 2 UCLP 044 • Extraordinary Customer Service Mar. 3 – 28 or UCLP 045 May 5 – 30 UCLP 045 Complete certificate
4.8 CEUs (Each course is 1.6 CEUs) $495 For business professionals, entrepreneurs, and anyone who needs specific information about a business! You will get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. Topics such as market potential, competitive intelligence, standard industry practice, and productivity improvement will be covered.
4
3.2 CEUs (Each course is 1.6 CEUs) $245 Outstanding customer service is essential for all organizations. With increased technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills, enhance your career skill set, improve productivity, and increase your organization’s success.
$145 $145 $145 $145 $245
Visit go.pacific.edu/cpceregister and choose the button that’s right for you.