Convention Programme 12-14 October 2015
From the creators of TARSC Travel Systems built with our smarter technology They’re resilient, cost-effective and measurable Just another piece of our jigsaw! tellmemore@verticalsystems.co.uk
0800 983 0000 www.verticalsystems.co.uk
THE TRAVEL CONVENTION
Welcome to The Travel Convention Welcome to The Travel Convention, which this year takes place in Costa Navarino, in the southwest region of the Peloponnese. The stunning surroundings will inspire, and the modern resort provides a perfect setting for business sessions and networking. It has been a challenging year for Greece and its economy, and the story continues to unfold. Tourism is central to Greece’s future prosperity, and Costa Navarino showcases all that makes Greece compelling as a destination – natural beauty, history and hospitality. These qualities will continue to form the foundation of the country’s tourism future, and sustain it as a core destination for the UK market. In our increasingly complex working environment we can control only so much, and even the near future can be unpredictable. The Convention looks at large scale political and economic issues, how they impact the travel industry, and how individual businesses can manage risk in an uncertain world. This year’s business session theme – Risk and Resilience – will address the best ways for us to plan for and to offset risks, ensuring the continued success of the travel industry and your business.
Lead Partner
Host
I hope you enjoy the business and social networking sessions as well as the overall programme. The Convention offers you exposure to top level travel industry professionals, industry experts, leading travel journalists and the ABTA board and senior management team. I would like to personally thank you for your support and for your attendance at this unique destination. On behalf of ABTA and all the Convention attendees, I would also like to thank the Region of the Peleponnese for hosting the Convention. I am confident it will be an outstanding, and memorable event.
Mark Tanzer Chief Executive ABTA
Headline Partners
Co-Host
Local Partners
Trade Media Partner
3
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Programme of Events Sunday 11 October
4
Tuesday 13 October
From 17:30
Greek Coffee House Experience (Drop in)
18:00 -21:00
Messinian Cooking Experience*
18:30 -19:30
Olive Oil Tasting*
18:30 -19:30
Wine Tasting*
19:30 - 20:30
Olive Oil Tasting*
19:30 - 20:30
Kafeneio, Westin Resort
[pages 11-17]
08:15 - 09:30 Travel Weekly Breakfast Briefing***
History, Upper Level, House of Events
Pylos Town 08:45 -09:30
ABTA Press Briefing**
09:15-09:45
Morning Networking Great Hall Foyer, Lower Level, House of Events
Enoteca, Westin Resort
09:45-13:00
Opening Ceremony and Business Sessions
Wine Tasting*
The Taverna, Westin Resort
09:45 -10:00
Welcome to the Peloponnese
Elena Kountoura Petros Tatoulis John Kittmer
Monday 12 October
[page 9]
10:00 -10:10
Welcome to The Travel Convention
Daisy McAndrew
The Dunes Course, Westin Resort
10:10 -10:40
Stormy Weather – An Economic Forecast
Ancient Messini and Kalamata Old Town, Ancient Messini and Hiking Polilimnio
10:40 -11:10
Globalisation – A World of Difference
11:10 -11:15
ABTA LifeLine
11:15-11:45
Coffee Break
11:15-11:45
Meet with ABTA
11:45-12:15
Living in a Borderless World
12:15-12:25
The Ring of Confidence
12:25-12:55
Power to the People
08:10 - 08:50
Golf – Reserved Tee Times*
08:30 -15:00
Optional Excursions*
Astronomy, Upper Level, House of Events
Enoteca, Westin Resort The Taverna, Westin Resort
09:00 -19:30
Free Time / Private Events –
09:30 -14:00
Messinian Food and Wine Tasting*
13:00 -15:30
Lead Partner Lunch***
16:00 -18:00
Football Match
19:30
Welcome Party Transfer –
20:00 -22:30
Welcome Party
22:30
Return Transfer –
12:55-13:00
Morning Summary
From 23:00
Convention Bar
13:00 -14:15
Delegate Lunch
13:00 -14:15
Meet with ABTA
Pyrgos Village Inbi Restaurant, Westin Resort Pylos Municipal Stadium
Pylos Town
1827 Bar, Westin Resort
The Great Hall, Lower Level, House of Events
Justin Urqhuart Stewart Professor Ian Goldin Daisy McAndrew
Great Hall Foyer and Symbol Bar Kafeneio, The Agora Ruairidh Roberts Mark Tanzer David Trunkfield Hugo Jenkins Richard Laughton Daisy McAndrew Morias Restaurant, Westin Resort 1827 Fireplace Lounge, Westin Resort
THE TRAVEL CONVENTION
11:30 -12:10
Workshops – Set One
Entering a New Generation for Cruise
Driving Innovation and Business Growth
New Resort Development: The Captain’s Story
12:20 -13:00
Workshops – Set Two
The Domestic Holiday: The Market on Your Doorstep
Personalised Dynamic Marketing
Changing Reality, Changing Perceptions – The Silver Traveller
13:00 -14:30
Delegate Lunch
13:00 -14:30
Meet with ABTA
14:30-14:35
The Finale
[pages 20 -25]
14:35-15:15
Under Wraps
Great Hall Foyer, Lower Level, House of Events
15:15-15:25
Closing Remarks
Noel Josephides
The Great Hall, Lower Level, House of Events
15:25-15:30
Destination 2016
Daisy McAndrew
Daisy McAndrew
15:30 -22:00
Convention Hub
From 16:00
Free Time / Private Events
–
16:00, 17:00 and 18:00
Gialova and Pylos Town Shuttle Service
–
22:00 - 03:00
Convention Bar
14:15-15:35
Business Sessions
14:15-14:20
Welcome Back
14:20 -15:20
Tomorrow’s World – Travel into the Future
15:20 -15:25
Afternoon Wrap
Daisy McAndrew
15:30 -20:30
Convention Hub
1827 Bar, Westin Resort
15:30-20:00
Free Time / Private Events –
16:00 & 17:00
Gialova and Pylos Town Shuttle Service –
19:00 -20:30
Meet the Media***
20:30 -23:00
Host Party
23:00 - 03:00
Convention Bar
Wednesday 14 October 09:15 - 09:45
Morning Networking
09:45 -11:00
Business Sessions
09:45 - 09:50
Good Morning
09:50 -10:30
Order Out of Chaos
10:30 -11:00
Ready and Steady
11:00 -11:30
Coffee Break
11:00 -11:30
Meet with ABTA
The Great Hall, Lower Level, House of Events Daisy McAndrew Nick Longman Dominic Paul Andrew Swaffield
Upper Level, House of Events
Upper Level, House of Events
Anax Lounge, The Romanos Resort Morias Restaurant, Westin Resort
The Agora, Westin Resort 1827 Fireplace Lounge, Westin Resort
1827 Bar, Westin Resort
Professor Eddie Obeng Andrew St George
Daisy McAndrew Special Guest
1827 Bar, Westin Resort
Great Hall Foyer and Symbol Bar 1827 Bar, Westin Resort
Kafeneio, The Agora
ABTA reserves the right to change the programme as outlined in this brochure.
* advance booking required ** media only *** by invitation/ticket holders only 5
Welcome to Greece Welcome to ABTA’s annual event in our country, here in the Peloponnese, where history and culture are deeply rooted. Despite recent financial developments, Greece has had a remarkable year in terms of tourism with visitor numbers continuing to rise, achieving new records in tourist arrivals compared to last year. Although Greece is a favourite sun and sea holiday destination, there are still undiscovered treasures here, which will delight the most discerning of clients and hosting The Travel Convention gives us a marvellous opportunity to showcase these gems. In the Peloponnese, we have unique cultural, historic and archaeological features, most notably the Temple of Apollo Epicurius at Bassae – the first World Heritage Greek site declared from UNESCO – and the birthplace of the Ancient Olympic Games in ancient Olympia. On 21 April next year the Olympic torch will be lit here once again before it makes its way to Brazil. The Peloponnese has 47 sites registered and protected by the Natura 2000 programme for its rare species of wildlife and is host to an amazing variety of scenery, from snowy mountains and wetlands to rocky cliffs and beautiful long sandy beaches. These landscapes are perfect for activity and adventure holidays, and there are numerous walking and cycling trails to enjoy. Earlier this year the new Menalon Trail opened along the Lousios River Gorge, where adrenalin enthusiasts can also enjoy white water rafting and biking. Today the region is one of the biggest wine growing areas in Greece in terms of the number of producers, wineries, varieties and vineyards. We hope you will have the opportunity to sample a few while you are here. Enjoy your stay and I wish you a successful Travel Convention. Elena Kountoura Alternate Minister of Tourism
Welcome to the Peloponnese Welcome to Mythical Peloponnese. Hosting The Travel Convention in Costa Navarino is an exceptional moment for us, as it will give us the opportunity to showcase the competitive advantages that render the Peloponnese one of the most popular destinations in the Mediterranean. Home to the prominent Greek antiquity, Homer’s Epic Tales, Hercules Myths and five UNESCO World Heritage sites; The Peloponnese is also known for its magnificent landscapes, sun-drenched sandy beaches, hidden caves and lakes, trekking paths, traditional villages and ski resorts. It can satisfy the endeavours of every visitor; from sea and sun lovers, adventure seekers, wine and food indulgers to culture enthusiasts and sports fanatics. The Peloponnese is also a booming luxury and wedding destination with a series of quality big-scale investments with areas of integrated tourism development, modern resorts, and luxury hotels underway. We have put together an attractive social programme for you to expand your knowledge about this mythical destination and to ensure you have an enjoyable stay. I wish you all a fruitful and productive event, and I would like to thank you for your participation in The Travel Convention and for your presence here. Mr. Petros Tatoulis Governor of the Region of Peloponnese
OLD v
NEW
es ciat o s s tA Har e t i v Wh ne ifeLi L A ABT
Will reigning champions White Hart Associates defend their winning streak against this year’s newcomers – ABTA LifeLine? The 11-a-side match will kick off at 16:00 on Monday 12 October at Pylos Municipal Stadium, which is just a 15-minute transfer from the Convention Resort. Spectators are encouraged to come along and cheer on the teams. Transfers will depart the Westin Resort at 15:00.
Monday 12 October 16:00-18:00
THE TRAVEL CONVENTION
Monday 12 October Optional Excursions
16:00-18:00 Sponsored by
Organised by
Football Match Pylos Municipal Stadium This year, defending champions White Hart Associates will battle it out against ABTA LifeLine.
08:30-15:00
Can White Hart Associates maintain their winning streak against our newcomers? Transfers for players and spectators will depart the Westin Resort at 15:00.
Ancient Messini and Kalamata’s Old City After visiting the ancient city of Messini, where the fortification walls are among the best preserved in Greece, the tour will continue onto the old town of Kalamata.
19:20
Transfers will depart from the Westin Resort.
20:00 -22:30 08:30-15:00
Ancient Messini and Hiking Polilimnio
Sponsored by
Welcome Party Pylos Town In the shadow of Pylos Town on the edge of the Aegean Sea, you will be treated to a pageant of Greek culture and history, local cuisine, folk dancing and traditional musical entertainment – ensuring a warm welcome to the Peloponnese.
After visiting the ancient city of Messini, take a short hike to Polilimnio, one of the region of Messinia’s best kept secrets. Cool off in the crystal-clear pools, surrounded by stunning waterfalls.
09:30-14:00
Welcome Party Transfer
Messinian Food and Wine Tasting Discover the culinary and wine wonders of the region of Messinia. Taste regional delicacies and internationally acclaimed wines at a local vineyard and winery in Pyrgos Village.
How to Book Excursions are £15 per person. Please email your requirements to moreinfo@thetravelconvention.com, no later than Monday 5 October.
22:30
Return Transfer
From 23:00
Convention Bar 1827 Bar, Westin Resort Following the Welcome Party, continue networking into the small hours at the Convention Bar.
9
THE TRAVEL CONVENTION
Tuesday 13 October In our increasingly complex working environment, we can control only so much. Where even the near future can be unpredictable, this year’s business session theme – Risk and Resilience – will address the best ways to plan for and to offset risks to ensure the continued success of the travel industry and your business. In the face of continued uncertainties – economic, geopolitical, political, technological and consumer-led – how do we prepare for and manage change as an industry, at a business level and as individuals? What are the personal impacts of living in the middle of an unfolding story whose end is unknown, and what tactics can we adopt to deal with risk and remain resilient?
08:15 - 09:30 Organised by
By invitation only
Travel Weekly Business Breakfast History, Upper Level, House of Events The invitation-only Travel Weekly Business Breakfast will focus on the theme of training, development and staff retention in the travel industry, and will feature the launch of the 2016 edition of Take Off in Travel, the prospectus-style magazine showcasing careers in the travel industry produced by Travel Weekly in association with ABTA, and sponsored by dnata UK. The event will include a networking breakfast followed by a panel discussion moderated by Travel Weekly Executive Editor, Ian Taylor.
These are just some of the themes to be explored at this year’s Travel Convention. By attending the business sessions you’ll be part of travel’s future.
Speakers include: Andrew Swaffield, Chief Executive, The Monarch Group Jo Rzymowska, Managing Director UK & Ireland, Celebrity Cruises
Each year The Travel Convention programme is developed around three key pillars: Our World, Our Industry and Your Business. Sections of the programme will be dedicated to each of these three pillars, with a finale on the last afternoon of the business sessions.
Andy Freeth, Managing Director, Travel 2 and Gold Medal Alistair Rowland, Group General Manager, Midcounties Co-operative Travel and ABTA Board Director
The fourth pillar of The Travel Convention is Your Network. There will be plenty of time to network with your travel industry colleagues, industry specialists and travel media, as well as ABTA’s Board and Senior Management Team throughout the event. Plus there is a host of unique social activities available, which will be ideal for informal networking in small groups.
Convention Hub, 1827 Bar
The Business Breakfast is sponsored by dnata UK and supported by GfK and Travelzoo.
09:00 - 09:45 Water sponsored by
Morning Networking The Great Hall Foyer, Lower Level, House of Events Join our hosts, headline partners and ABTA in the Great Hall Foyer to network ahead of the Opening Ceremony. Bottled water will be available courtesy of Vertical Systems and Mi telecom.
Centrally located within the Westin Resort, the 1827 Bar will house the Convention Hub – the ideal location for you to hold private meetings and catch up with your industry colleagues after the close of the business sessions. The Hub will operate from 15:30 on Tuesday 13 and Wednesday 14 October. 11
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Tuesday 13 October 09:45-10:00
Opening Ceremony
10:10 -10:40
Our hosts will officially welcome delegates to the Peloponnese Region and to Greece.
Elena Kountoura Minister of Tourism
Petros Tatoulis Governor of the Region of Peloponnese
Justin Urquhart Stewart, Head of Corporate Development and Co-Founder, Seven Investment Management Greece avoided a dramatic exit from the Euro with its recent bailout deal, but there are still plenty of economic storm clouds around. As the travel industry meets in Costa Navarino, Justin Urquhart Stewart will provide his own short and long range forecast.
John Kittmer British Ambassador to Greece
What are the forces that are shaping economic expectations, and driving economic results? Faced with uncertainty, how is the consumer reacting? What are the implications of Eurozone doubt, and the escalation of geopolitical unrest? Can the European idea survive? Will the UK be part of it? What will the UK government do to provide a vision for future growth?
The first group of business sessions will provide an insight into what is going on in Our World and what lies ahead.
10:40 -11:10 09:45 -13:00
Introduction Daisy McAndrew, Moderator Returning to The Travel Convention stage, journalist and presenter, Daisy McAndrew, will open the business sessions with an overview of the business programme and the central theme – Risk and Resilience.
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Globalisation – A World of Difference Professor Ian Goldin, Director, Oxford Martin School
Business Sessions The Great Hall, Lower Level, House of Events
10:00-10:10
Stormy Weather – An Economic Forecast
Sponsored by
New technologies, new ways of thinking, new opportunities, new problems: the world will never be the same again. What are the major changes in technology and society that are likely to take place over coming decades? What are the implications for societies, for businesses generally and for travel and tourism in particular? Professor Goldin will examine the opportunities arising from social and technological change as well considering the risks – from social dislocation to systemic financial failure.
UK’s No.1 Independent Worldwide Tour Operator
• 100% Trade Only • Operating for over 33 years • Industry-leading website • Award winning online training portal, T2 Academy • Unrivalled product portfolio • Specialist cruise, luxury and touring departments • Expert destination knowledge and service • T2 Rewards incentive programme • T2 Fam School
www.travel2.com
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Tuesday 13 October 11:10-11:15
ABTA LifeLine
Next, we switch our focus to the latest trends and issues affecting the future of the travel industry.
Daisy McAndrew, launches this year’s Travel Convention ABTA LifeLine appeal.
11:15 -11:45 Sponsored by
11:15-11:45
Coffee Break
Welcome Back Daisy McAndrew, Moderator
11:45-12:15
Living in a Borderless World Ruairidh Roberts, Industry Head for Travel, Google Markets are no longer defined by national borders. Technology and communications have created a world of new opportunities, but also challenges from new competitors. How should we think about our market of the future? How should we adapt and innovate to stay ahead?
The Ring of Confidence Mark Tanzer, Chief Executive, ABTA As travel horizons expand, and travel destinations face upheaval, how does the industry make sure the customer is still confident to travel? As business models and travel providers proliferate, how do we make sure the customer is still confident to buy?
Meet with ABTA Would you like to know more about ABTA? Either pre-book an appointment by sending us an email at membership@abta.co.uk or drop by for a chat during the coffee break. See page 26 for more information.
11:45
12:15 -12:25
Network with fellow delegates, the event’s headline partners and our Convention hosts in the Great Hall Foyer and Symbol Bar.
Mark Tanzer tackles the core issue of customer care in an age of uncertainty.
12:25 -12:55
Power to the People The last five years have seen continuous innovation in the consumer economy, particularly in the area of peer-to-peer services. How will these new business models fit into the travel industry? What are the growth predictions for peer-to-peer accommodation and car sharing? And what are the challenges they will face as they seek to balance customer choice and product quality? Is peer review adequate to regulate the travel experience? And what were the issues raised by the review of the sharing economy commissioned by the UK Government in 2014, ‘Unlocking the Sharing Economy’?
Ruairidh Roberts will provide an insight into what Google believes a borderless world means for travel.
David Trunkfield Partner PwC
14
Hugo Jenkins Richard Laughton Head of Global Sales CEO Onefinestay easyCar
Fred. Olsen Cruise Lines proud sponsor for the
ELEVENTH YEAR IN A ROW
Smaller ships, sailing from ten port s around the UK to over 200 destinations worldwide.
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Tuesday 13 October 12:55-13:00
Morning Summary
15:20 -15:25
Daisy McAndrew, Moderator
13:00 -14:15 Sponsored by
Daisy McAndrew, Moderator
From 16:00
Delegate Lunch Morias Restaurant, Westin Resort
Sponsored by
Relax and catch up with fellow delegates over lunch.
13:00-14:15
Afternoon Summary
Complimentary Shuttle Service Departing at 16:00, 17:00 and 18:00, venture outside Costa Navarino to visit the seaside village of Gialova or the picturesque town of Pylos – both are located within 20 minutes of the Resort.
Meet with ABTA Another opportunity for a catch up with the ABTA team. See page 26 for more information.
14:15-14:20
Welcome Back Daisy McAndrew, Moderator
14:20-15:20
Tomorrow’s World – Travel into the Future
19:00 - 20:30 Sponsored by
Lucy Huxley Editor in Chief Travel Weekly Group
Nick Longman Managing Director TUI UK & Ireland
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Dominic Paul Andrew Swaffield Vice President, CEO International, RCL Cruises The Monarch Group
Anax Lounge, The Romanos Resort Join up to 30 travel journalists for an informal reception, which will be held within the luxury Romanos Resort in Costa Navarino. Ticket holders are requested to walk to the venue, which is adjacent to the Westin Resort.
We hear from the chiefs of three leading travel companies about the changing face of travel, and their strategies for dealing with uncertainty, and capitalising on market disruption. They will cover a range of topics including: globalisation; growth in new source markets; changing destination profiles; and the changing dynamics of the airline sector. Lucy Huxley, Editor in Chief of Travel Weekly Group, will then join them to probe the issues and steer an audience Q&A.
Meet the Media
Ticket holders only.
To book, email moreinfo@thetravelconvention.com – places are limited.
Starring
(S)Andy & Matty
20:30 - 23:00 Sponsored by
Host Party The Agora, Westin Resort In contrast to the Welcome Party, the Host Party will showcase modern and contemporary Greece. The food will represent various regions of the country, accompanied by Greek-inspired cocktails and local culture. Musical entertainment will get everyone into a party mood from the start with a Greek pop star singing local and international chart toppers, and a DJ will provide all-time dancefloor classics. A few surprises and fireworks will ensure this is a Host Party to remember!
23:00 - 03:00 Sponsored by
Convention Bar 1827 Bar, Westin Resort After the Host Party head to the 1827 Bar where Feefo will be on hand to provide much fun and frolics. Think Sandy and Danny, but with their own unique touch!
Please join us for some
‘Feefo Lovin’
is the word 1827 Bar, Westin Resort Tuesday 13th October 11pm-3am
Bringing holidays to life
Find out more at telegraph.co.uk/travelshow or ď‚™@TeleTravelShow
Place your brand in front of the UK’s largest travel audience
W
ith its unrivalled reach, breadth of content and advertising innovation, the Telegraph has always been the perfect partner for the travel industry. With 4.6 million monthly unique users on the Telegraph Travel website and a UK audience that spent more than £13 billion* on 26.6 million holidays in the last year (more than any of its quality competitors), 2016 is the perfect time for the Telegraph to bring readers and advertisers together in a live environment to create the UK’s biggest travel show.
Taking place from January 8-10, 2016 at London’s ExCeL – alongside the established Telegraph Cruise Show – the inaugural Telegraph Travel Show will be bursting with inspiration and entertainment. The Telegraph’s awardwinning journalists and celebrity travel writers will entertain visitors on the Destinations Stage with beyond-thebrochure advice and information, plus unrivalled in-resort expertise. World Food pop-ups will demonstrate food from across the globe, while visitors’ senses
will be stimulated by the many cultural experiences on show. Join more than 400 brands at the show and place your brand in front of 42,000 affluent travellers. To discuss exhibiting or bespoke sponsorship creation, and to secure your ideal spot, please contact either: Michelle Daniels on 020 7931 3979 Chris Cutler on 020 7931 3096 Kerri Thorpe on 020 7931 3938
*Source: TGI Clickstream Q2 2015
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Wednesday 14 October 09:00- 09:45 Water sponsored by
Morning Networking
10:30 -11:00
Another opportunity to join our hosts, headline partners and ABTA in the Great Hall Foyer to network ahead of the business sessions.
Andrew St George, Author and Rock Climber Andrew St George will address how leaders in high performance organisations such as the Royal Navy prepare themselves and their teams for a world of uncertainty, and to respond to the unforeseen. How can business leaders in travel adopt and adapt the principles to build strong teams for the future?
Bottled water will be available courtesy of Vertical Systems and Mi telecom.
09:45 -11:00
Business Sessions The Great Hall, Lower Level, House of Events
11:00 -11:30 Sponsored by
This morning’s sessions will provide management best practice and innovation insights for you and your business.
09:45 - 09:50
Ready and Steady
11:00 -11:30
Coffee Break Another opportunity to network with delegates over coffee and to meet our event partners at their stands, which will be located within the Great Hall Foyer.
Meet with ABTA Join the ABTA Team for a quick coffee and chat during the coffee break. See page 26 for more information.
Good Morning Daisy McAndrew, Moderator
09:50-10:30
Order Out of Chaos Professor Eddie Obeng, Founder and Learning Director, Pentacle Today’s session will open with a high-octane presentation by Eddie Obeng – an organisational theorist, educator and author. Helping you to keep up with a business and social environment that is changing faster than we can know, Eddie will also provide practical tips on understanding the psychology of risk.
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11:30 -13:00
Workshops Select from a collection of six workshops – of which you will be able to attend two. Alternatively, take this opportunity for private meetings.
... handcrafted itineraries Do more than just travel – see the world from the inside with our guided holidays. Visiting 64 countries across 6 continents, we take you to the heart of a destination, introducing you to local cultures and hidden treasures for a truly unforgettable holiday.
“ The best travel company in the world without a doubt. Superior in every way.” Deborah, 2014
Australasia | North & South America | Asia | Europe & Britain
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Wednesday 14 October 11:30 -12:10
Upper Level, House of Events
Workshops – select one of the following three sessions:
Entering a New Generation for Cruise
Driving Innovation and Business Growth
Sponsored by
The UK remains one of the world’s biggest cruise source markets, accounting for 26% of all European cruise passengers. The cruise boom is set to continue with ocean and river cruising on the rise, and we are entering a new generation for cruising. We will explore the latest in consumer sentiment and trends in consumer behaviour and hear about new developments in the sector, including: new ship designs, new technologies and new projects; use of social media; new demographics and destinations, and new source markets. The session will conclude with an audience Q&A. Moderator: Lucy Huxley, Editor in Chief, Travel Weekly Group Speakers: Andy Harmer, Director, CLIA UK & Ireland Giles Hawke, Executive Director, MSC Cruises Paul Ludlow, Senior Vice President, Sales & Marketing, P&O Cruises Kathryn Beadle, Managing Director, Uniworld Lynn Narraway, Managing Director, Holland America Line and Seabourn UK & Ireland
New Resort Development: The Captain’s Story
Sponsored by
Innovation is a key deliverer of growth and competitive advantage and a necessity in today’s fast-changing competitive environment. But it does not always come easily. Increasingly, organisations need to move away from existing business models towards new, more engaging approaches, but how do you foster a culture of innovation within your organisation? How do you take your people with you? Moreover, how do you mitigate risk when developing new ideas? This session will include a presentation by innovation consultancy, Fahrenheit 212, and insight into the methods adopted by two leading travel companies, Expedia and Travelzoo. Moderator: Victoria Bacon, Head of Brand and Business Development, ABTA Speakers: Sandra Steving Villegas, Innovation Director, Fahrenheit 212 Joel Brandon-Bravo, Managing Director, Travelzoo UK Richard Kocher, Director, Sales, Expedia
Will resort developments of the future be designed with the impact on the local region in mind, and with sustainable best practice at their core? With the setting for this year’s event being one of the foremost sustainable developments in the Mediterranean, we have a unique opportunity to hear from the resort’s developer, TEMES. They will explain how the grand vision of Captain Vasilis Constantakopoulos’s was born and realised; how it has given Messinia a prominent place on the tourist map, while allowing the people of the area to remain in their homeland; and how tourism can include the local community and environment from the outset. The session will conclude with an audience Q&A. Moderator: Nikki White, Head of Destinations and Sustainability, ABTA Speakers: Marina Papatsoni, Marketing & Business Development Director, TEMES Vasilis Karakousis, Environment & Sustainability Manager, TEMES Natasha Dourala, Vice President of Pylos Association of Enterprises for Tourism Development Chris Wright, Managing Director, Sunvil Holidays Group
22
THE TRAVEL CONVENTION
Wednesday 14 October 12:20-13:00
Upper Level, House of Events
Workshops – select one of the following three sessions:
The Domestic Holiday: The Market on Your Doorstep
Personalised Dynamic Marketing
Changing Reality, Changing Perceptions – The Silver Traveller Sponsored by
Sponsored by
How has the domestic holiday market – the so-called Staycation – responded to changing consumer patterns in recent years? What improvements have been made to the range, quality and offers available to British holidaymakers? How have distribution channels evolved to accommodate changing consumer booking habits? What type of holidays are being booked, when are they being taken, and what are the duration patterns? Is the domestic market here to stay? Moreover, will this market continue to grow and how might it evolve in the future? All these questions and more will be addressed by our panel of experts who represent a broad cross-section of the domestic holiday product. The discussion and audience Q&A will be chaired by the Executive Editor of Travel Weekly Group, Ian Taylor. Moderator: Ian Taylor, Executive Editor, Travel Weekly Group Speakers: Geoff Cowley, Managing Director, Wyndham Vacation Rentals UK Caroline Brown, Commercial Director, Shearings Holidays
There’s a real buzz around personalisation, but successful personalised online marketing is only possible with accurate data and programmatic technology. This session will demystify programmatic advertising and explain how it benefits the travel industry. It will show how to find new, in-market, customers and identify their travel needs before looking at how audience targeting and dynamic creative combine to deliver personalised messages that are relevant and engaging. Experts from Crimtan, a dynamic marketing company that works with leading brands from travel to retail and entertainment to finance, will present this session which will include three campaign case studies based on a well-known airline, hotel group and tour operator and conclude with an audience Q&A. Moderator: Victoria Bacon, Head of Brand and Business Development, ABTA Speakers: Rob Webster, Chief Strategy Officer, Crimtan Oliver Chapman, Deputy Managing Director, Crimtan UK
There are more people than ever over 45, and the over 60s account for a quarter of the population in Europe. Generation 50 Plus holds almost 80% of the nation’s wealth. Are they ready to have the time of their life? And what does this mean for travel? Leading experts from Silver Travel Advisor – the award winning voice of the over 50s – will provide valuable insight into what we know about this market now; how it is segmented, and what it will look like in the future. They will also reveal the findings of brand new research into the holiday spend and preferences of today’s 50 plus generation and be joined for an audience Q&A by representatives from the cruise, guided touring and tour operator sectors. Moderator: Daisy McAndrew Speakers: Debbie Marshall, Managing Director, Silver Travel Advisor Jennie Carr, Creative and Communications Director, Silver Travel Advisor Nathan Philpot, Sales & Marketing Director, Fred. Olsen Cruise Lines
Jane Atkins, Sales and Product Director, Superbreak
Julie Brooker, Head of Travel, Trafalgar
Neil Davies, Head of Trade Sales, Bourne Leisure
Gordon McCreadie, Director of Sales and Marketing, Travel 2
Stephen D’Alfonso, Head of Public Affairs, ABTA
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Proud sponsors of The Travel Convention 2015 Guest SpeakerSponsor category Guest Speaker
Touchstone Underwriting has been providing specialist business insurance and Tour Operators Liability for the Travel Industry for over 25 years. By insuring with Touchstone you can transfer your business risk to a specialist firm that can offer you: • A policy to suit your needs with CRISIS cover 24/7 365 days a year included free • Experienced staff and claim handlers • Peace of mind knowing that we are backed by XL Catlin, a global specialty insurer For more information please visit www.t-u-l.co.uk or contact your local insurance broker.
Touchstone and Touchstone Underwriting are trading names of Touchstone Underwriting Limited who are Authorised and Regulated by the Financial Conduct Authority.
XL Catlin is the global brand used by XL Group plc’s (NYSE:XL) insurance and reinsurance companies which provide property, casualty, professional and specialty products to industrial, commercial and professional firms, insurance companies and other enterprises throughout the world
THE TRAVEL CONVENTION
Wednesday 14 October 13:00-14:30 Sponsored by
Delegate Lunch
15:15 -15:25
Closing Remarks
Morias Restaurant, Westin Resort
Noel Josephides, Chairman, ABTA
Network with fellow delegates over lunch before the finale of the business sessions.
Daisy McAndrew sums up before handing over to ABTA’s Chairman to close this year’s Convention.
15:25 -15:35
Destination 2016 Daisy McAndrew, Moderator Where and when shall we meet again? All will be revealed in this final session when next year’s host will invite delegates to meet again for The Travel Convention in 2016.
13:00-14:30
Meet with ABTA A final chance to meet up with the ABTA Team. See page 26 for more information.
14:30-14:35
From 16:00 Sponsored by
The Finale
Complimentary Shuttle Service Departing at 16:00, 17:00 and 18:00, take this final opportunity to visit the seaside village of Gialova or the picturesque town of Pylos – both are located within 20 minutes of the Resort.
Daisy McAndrew, Moderator
14:35 -15:15
Under Wraps Special Guest In a Travel Convention tradition, our Lead Partner, The Telegraph, has invited a special guest to close this year’s business programme. Make sure you join us for this inspirational session.
22:00 - 03:00
Convention Bar 1827 Bar, Westin Resort Say goodbye to industry colleagues and Costa Navarino at the final Convention Bar.
25
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
ABTA – The Travel Association As the UK’s leading travel association, our role is to provide our Members with a wide-range of quality services. Whether that’s through our financial protection solutions, legal advice and guidance, operational advice in the event of a crisis, or our independent system of dispute resolution, we are here to support the day-to-day business needs of our Members as well as representing them, and the industry as a whole, to government, in the UK and overseas.
Meet with ABTA Would you like to know more about ABTA?
ABTA Lifeline
Member Services
Trudie Drake Director
Julie Jones Senior Member Services Manager
Isabel O’Riordan Business and Marketing Assistant
Stephen Barnes Membership Sales Manager
Destinations and Sustainability
Legal Services
Have you ever thought about how you can receive more services from us or wanted to meet the ABTA team face-to-face to discuss your business needs? Our services extend from the recognised legal and financial expertise to health and safety guidance and sales and marketing support.
Angie Hills Destination Services Manager
We will have a small team of staff to meet you at the following times and places. You can either pre-book an appointment by sending us an email at membership@abta.co.uk or drop by:
Soren Stober Commercial Director
Finance, CRM and Corporate Services
Tuesday 13 October 11:15-11:45 13:00 -14:15
Brand and Business Development
Stuart Parker Business Development, Project Manager
Sean Tipton Media Relations Manager
Public Affairs
Daisy Parker PR and Campaigns Manager
Susan Parsons Manager, Trade Relations
Darren Hewitt Communications Executive
Financial Protection
May Ghaghda Events Manager
Matt Miles Senior Membership and Financial Protection Officer
Kafeneio, The Agora 1827 Bar, Fireplace Lounge
Wednesday 14 October 11:00-11:30 Kafeneio, The Agora 13:00-14:30 1827 Bar, Fireplace Lounge We look forward to seeing you.
Travelife
Lucy Dean Events Coordinator Vicki Wolf Business Development Manager
26
Heather Pennock Partnerships Manager
Becky Hutton Code of Conduct Executive
Senior Management Team
Stephen D’Alfonso Head of Public Affairs
John de Vial Head of Financial Protection
Carolyn Watson Head of Finance, CRM and Corporate Services
Nikki White Head of Destinations and Sustainability
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Simon Bunce Head of Legal Services
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Victoria Bacon Head of Brand and Business Development
Wh et he
Mark Tanzer Chief Executive
r u o n e joi e y o l p m e per al e p p a y a d o t pay to un
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@ABTALifeLine
www.abtalifeline.org.uk/poundappeal
ABTALifeLine
The ABTA Benevolent Fund, Registered in England, Registered Charity No 295819, Registered Company No 2080267
150 print publications per year 7 digital brands 88 face-to-face events
Travel Weekly Group the industry leader for news, analysis and networking
THE TRAVEL CONVENTION
Lead Partner What’s new at The Telegraph? THE UK’S NO.1 QUALITY NEWS BRAND NOW GIVES YOU THE CHANCE TO GO BEYOND THE BROCHURE
Telegraph Media Group Limited publishes The Telegraph seven days a week, in print, online and on tablet, and mobile, reaching an audience of over 90 million per month. This is a wholly owned subsidiary of Press Holdings Ltd. Why is The Telegraph attending The Travel Convention? To meet with the movers and shakers of the travel industry, foster even better relations and gain fresh insights into the issues we face and innovations we should adopt.
If The Telegraph had a motto, what would it be? A passport to a better trip.
What is The Telegraph looking forward to at the event? Understanding how global events impact on the travel industry and how data is driving the decisions of a mobile-first generation of travellers. We are also looking forward to meeting with the cream of the travel industry.
With our unrivalled reach, breadth of content and advertising innovation, The Telegraph has always been the perfect partner for the travel industry. Attracting more than four million print readers and 17.8 million digital users every month, The Telegraph now provides exciting new opportunities to follow customers across multiple platforms. Furthermore, following our acquisition of Telegraph Events in 2013, we are delighted to offer brands the opportunity to book seamlessly joined-up media campaigns across print, digital and live events – a UK first. Taking place from January 8-10, 2016 at ExCeL London, the inaugural Telegraph Travel Show will be bursting with inspiration and entertainment. The event will bring together our awardwinning writers, celebrity chefs and more than 400 of the world’s biggest travel brands. To ensure instant success, The Telegraph Travel Show will be linked to The Telegraph Travel Awards – the largest survey of its kind, representing the views of almost 100,000 travellers. As always, we look forward to meeting you at The Travel Convention. In the meantime, if you would like to know more about our exciting new opportunities, please contact our Travel Sales Manager, Paul Taplin, on 020 7931 3090 or paul.taplin@telegraph.co.uk
Phone: 020 7931 3090 Email: Paul.Taplin@telegraph.co.uk Twitter: @TelegraphTravel
www.telegraph.co.uk/travel 29
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Headline Partners
2015 represents another significant anniversary for Fred. Olsen Cruise Lines as we celebrate a record 11th year of our headline sponsorship of the prestigious Travel Convention, one of the most important and influential events in the travel industry calendar.
Committed to supporting the travel sector.
We would like to thank all of our travel trade partners for their continued support, which has been invaluable in helping us to grow our business over the years. Building strong relationships and working closely with the travel trade remains of great importance to Fred. Olsen, and The Travel Convention is an excellent opportunity for us to meet our key agents and tour operators, and to update you all on our latest developments and to share important feedback.
Opportunities are widespread, with consumers finding themselves with more disposable income than in recent years. But there are still a number of challenges faced by travel businesses. Many – including weather, natural disasters and geopolitical issues – are often out of our control, but have the potential to have a massive impact on your business.
We will be cruising to an impressive 253 ports in 84 countries in 2016/17, and we know that we can rely upon the knowledge, expertise and passion of our agent network to ensure that our key message of ‘Bringing the world closer to you’ is spread far and wide.
www.fredolsencruises.com
NatWest has supported the travel sector for a number of years. This year we’re excited to work even more closely with this sector through our partnership with ABTA, and as proud sponsors of The Travel Convention. Tourism, including the outbound sector, is a huge contributor to the UK economy and plays a critical role in creating jobs and encouraging sustainable growth.
As with many sectors, planning and investment is important. The more prepared you are to face the unexpected, the better placed you are to react to these potential issues. Working with companies that understand your sector will help you navigate the unique environment in which you operate. That’s why we have a dedicated team of leisure relationship managers based throughout the UK who are focussed on looking after the travel and tourism sector. Our team of leisure specialists will work with you to understand your business and help you to reach your ambitions. We’re also working closely with important industry bodies such as ABTA to get a good understanding of the challenges faced by the tourism sector as a whole. For more information about NatWest’s Travel team, please contact Andrew Taylor, Head of Leisure at NatWest on 07920 806044 or andrew.taylor@natwest.com.
www.business.natwest.com/leisure-expertise
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THE TRAVEL CONVENTION
Headline Partners
Who are we? Trafalgar has more than 70 years of expertise and insider knowledge putting together exceptionally crafted guided holidays around the world, from the USA and Canada, South and Central America, Europe, Asia, Australia and New Zealand. We reveal the must-see sights, but we also take guests deeper into the real culture of each destination. Created with our network of local connections, our hand-picked Insider Experiences reveal the unique people, places and traditions in every location – whether it’s dining with a local family at their vineyard or farmstead on an exclusive Be My Guest, or discovering history with a stay in one of our carefully selected Authentic Accommodations. And a Travel Director is there every step of the way, sharing insights and taking care of all the little details. This vision has not only pioneered huge change in the industry with the evolution of guided holidays, but it keeps our guests coming back to us time and time again.
Why sponsor The Travel Convention? We see this as a valuable opportunity to build our brand awareness within the cream of the UK travel industry. We have an average guest satisfaction score of 97% on Feefo reviews, which are fully transparent and integrated into our website, yet the UK market is still a relatively small proportion of our business. We see a real opportunity to grow in this market and for more guests from the UK to enjoy some of the insider moments and local encounters we deliver, that transform a simple holiday in to an eye-opening or profoundly touching experience. To do that, we need more engagement with valued travel partners, more brand awareness and more opportunity to tell people who we are, what we do and what makes us different. The Travel Convention is a brilliant opportunity for us to do that.
Travel 2 is a multi award-winning, worldwide trade-only Tour Operator with over 30 years of expertise in providing tailor-made holidays for independent travel agents. Travel 2 offers highly competitive holiday packages to Australasia, Asia, Africa, Europe, Middle East, Indian Ocean, North America, Caribbean and Latin America as well as round the world itineraries. From affordable packages, touring and cruises to exclusive luxury escapes, Travel 2 has it covered. Working with Travel 2 provides agents with a host of benefits and rewards including our lucrative T2 Rewards programme, attractive booking incentives, award-winning online training platform T2 Academy, numerous exciting Fam trip opportunities throughout the year, industry-renowned events, dedicated key account management team and agent-friendly marketing resources. You can follow us for updates on Twitter @T2news or ask your key account manager to invite you to join our exclusive agent-only Facebook group. Have a great Convention and we look forward to meeting you all!
www.travel2.com
www.trafalgar.com/uk 31
At Cover-More, we want your customers to live more, travel more and fulfil their travel adventures. Wherever their desires take them, know that they’re protected with us. Cover-More is one of the leading suppliers of travel insurance to the UK travel trade and we want to work with you.
Why choose Cover-More Travel Insurance?
Live More. Travel More. Cover-More.
We have been a travel insurance specialist for over 25 years and insure more than two million travellers around the world annually. The quality of our customer service, together with our industry expertise, sets us apart and makes us a top choice for travel companies.
What are the benefits? • • • • •
Start earning fantastic rates of commission Comprehensive online support materials and training provided Access to easy-to-use insurance sales management system First-class customer service for agents and customers FCA Appointed Representative status
We are delighted to be sponsoring this year’s Travel Convention, and look forward to meeting all the delegates.
To discuss your travel insurance requirements and the benefits of partnering with Cover-More, get in touch today. Call Graham Bishop on 01245 272302. Email: agents@covermore.co.uk Web: www.covermore.co.uk
Useful Information Convention App Visit the Convention website to download the Convention app. The app will work on an iPhone and other smartphone devices and will provide you with an at-a-glance guide to the Convention. It also provides the opportunity to make contact with fellow delegates before, during and after the event.
SMS Alerts To sign up for Convention SMS alerts, email your mobile number to moreinfo@thetravelconvention.com. Once in Costa Navarino, the alerts will keep you informed of any amendments to the programme or timings, as well as breaking news. App and SMS Alerts sponsor
Twitter Follow us on twitter @thetravelconv #ABTA15
Quench Your Thirst Complimentary bottled water will be provided each morning at the Convention Centre, courtesy of our sponsors Vertical Systems and Mi telecom.
Badges You must wear your badge and lanyard, sponsored by Cover-More, at all times during the Convention to gain entry into the business sessions and social events. The organisers have the right to refuse admission, without exception, to anyone not wearing a badge. If you lose yours, a replacement may be obtained from the Convention information desk.
Sponsored by
NAME NAME
COMPANY COMPANY WWW.COVERMORE.CO.UK
COMPANY COMPANY WWW.COVERMORE.CO.UK
COSTA NAVARINO, GREECE // 12-14 OCTOBER 2015
Appreciations ABTA and its Board of Directors would like to thank the following companies and individuals for their contribution towards the success of this year’s Travel Convention. Lead Partner
Headline Partners
Convention Advisory Panel Mark Tanzer, ABTA Jo Rzymowska, Celebrity Cruises Andrew Botterill, dnata Andy Washington, Expedia Ruairidh Roberts, Google Rachel O’Reilly, Kuoni Giles Hawke, MSC Cruises Charles Starmer-Smith, The Telegraph Joel Brandon-Bravo, Travelzoo Fraser Ellacott, TUI UK & Ireland Domestic Workshop Advisor Micheal East, Gisby East
Organisers and Producers
Accommodation Provider
Co-Host
Host
The Region of Peloponnese extends their sincere thanks and gratitude to the following organisations for their efforts and support throughout the planning and operation of The Travel Convention. Local Partners
Trade Media Partner
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Aegean Airlines Different&Different Catering For Your Event Gravity The Newtons Greek National Tourism Organisation Kalamata National Airport Kathimerini Municipality of Pylos Pylos Medical Center TEMES Vista Events
DON'T GET
RIPPED OFF AT THE CAR RENTAL DESK
UK's most popular for car hire excess insurance*
BUY BEFORE YOU GO!
For trade enquiries, please contact Cameron Major on:
01242 538403
Comparison of car hire company excess costs, when hiring a car in Florence for 7 days from 2nd October 2015 with a standard medium sized car hire:
Sixt: £ 131.32
Firefly: £ 97.08
Thrifty (serviced by Dollar): £ 132.85
insurance4carhire: £39.99 Hertz: £ 161.84
for UK & European annual cover
* based on online traffic share Insurance 4 Car Hire is a trading name of Towergate Underwriting Group Limited. Registered in England with company number 4043759. VAT Registration Number: 447284724. Registered Address: Towergate House, Eclipse Park, Sittingbourne Rd, Maidstone, Kent ME14 3EN. Authorised and regulated by the Financial Conduct Authority.
A CONVERSATION STARTER • Intimate, elegant ships – 100 to 540 guests • Staff-to-guest ratio of nearly 1 to 1 • All-suite, ocean-view accommodations with Butler Service • Complimentary wines and spirits • Included onboard gratuities • Gourmet menus inspired by Grands Chefs Relais & Châteaux
Lisa and Natasha look forward to starting the Silversea conversation with you in person at The Travel Convention. You can also discover more by contacting Sales Support on 0844 770 9050 or SalesUK@Silversea.com