SOUTHWEST THE MAGAZINE SOUTHWESTMAG.COM
What dogs give us that people can’t
Puppy Love T HE
S PET I S SU
E
OCTOBER 2019
OCTOBER 2019
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E X P E R I EN CE I T ALL!
Landry’s offers something for everyone with spectacular restaurants from casual to fine dining, luxurious hotels, resorts & casinos, and entertainment destinations from coast to coast. UPSCALE DINING
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FROM HARPERCOLLINS PUBLISHING BUSINESS ADVICE FROM SELF-MADE BILLIONAIRE AND OWNER OF LANDRY’S INC.
,
TILMAN FERTITTA
SHUT UP AND LISTEN!
HARD BUSINESS TRUTHS THAT WILL HELP YOU SUCCEED.
From launching the success of hundreds of restaurants, casinos, hotels and entertainment destinations around the world as owner of Landry’s, Inc., to owning one of NBA’s hottest teams the Houston Rockets, for the first time self-made billionaire Tilman Fertitta is sharing the common sense principles that rocketed his hospitality empire to the top in his much anticipated debut book, “Shut Up and Listen!”
AVAILABLE NOW WHERE BOOKS ARE SOLD
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October 2019
68
The Pets Issue 68 The Cat That Healed Us
As his kids plead their case for a pet, one dad faces a tough question: Could any animal live up to the legend of Greg Almond?
2 southwest october 2019
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72 The Best Kind of Friend
Being alone with a dog you love is never lonely. The human bond with our canine companions is all about sharing solitude.
PHOTOGRAPHY BY TREVOR PAULHUS
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CONTENTS October 2019
33
34
In Every Issue Gary’s Greeting Saludos de Gary The A-List Spotlight Community Outreach 22 Our People 26 Feedback
10 12 14 18 20
80 Fun! 81 Agenda 111 Advertiser Directory 115 The Southwest Guide 128 One Question
Play 31 Settle on what to stream, sample Nikkei and Chifa cuisine, and step up your sunglass game.
Work 41 Explore St. Louis’ vibrant Delmar Loop, learn to roll with the punches, and feed your pup fresh food.
128
The City You’re Missing: Salt Lake City
48 Utah’s capital offers both diverse cultural activities and plenty of outdoor adventure.
O’Connor’s Law 61 For retired Supreme Court Justice Sandra Day O’Connor, having a sense of adventure was as meaningful as learning the law.
PHOTOGRAPHY BY JESSICA GIESY (FOOD), KAI Z FENG/TRUNK ARCHIVE (AGUILERA); PHOTOGRAPHY COURTESY OF BOSE, THE FARMER’S DOG
46
4 southwest october 2019
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October 2019 EDITORIAL creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Melissa Flandreau Alex Macon associate editor Kiley Faulkner designers Mariela Garcia Christine Smith Maria Williams editorial intern Lawrence Smelser contributors Steve Almond, Marc Aspinall, Kristin Blake, Paul Blow, Nick Cabrera, Vicki Croke, Tommie Ethington, Jim Gold, Page Grossman, Miles Howard, Andrew Joyce, Trevor Paulhus, Evan Thomas web development, pace interactive Jason Dalton, Craig Davis, Carolyn Eckstein EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com. Our writer’s guidelines and editorial calendar can be found at southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.
ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata senior production manager Greg Onder director of marketing Candice Thomas media analyst Samantha Absher
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ADVERTISING executive publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com publisher Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com
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WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.633.6000, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com THE CITY YOU’RE MISSING special projects manager Marta Priestley, 310.994.4578, marta.priestley@paceco.com Some sources contacted by the writer for this feature chose to advertise in this issue. PACE COMMUNICATIONS® © 2019 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.
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Gary’s Greeting
Southwest Business Many people may not realize that when Southwest® first took to the skies in 1971, we started out as an airline geared toward business travel. We offered everyday low fares, convenient flights, and reliable service to Dallas, Houston, and San Antonio (or, as we affectionately refer to those three cities, the Texas Triangle). The initial idea was to take business travelers out of their cars and bring them into the air. This concept worked then, and it still works today. Many of our Customers travel with us for personal reasons, but business travel
is and has always been critically important to our success. In order to continue providing our business travelers with superior service, we’ve made some big changes to make it even easier for our Customers to travel on their favorite airline for that important meeting. In August, we officially launched Southwest Business, which is focused on bringing a new suite of services and travel solutions to corporate travel managers and business travelers across the country. We expanded our Account Management Team, introduced a new
Business-to-Business Partner desk (for qualified accounts), and deployed a refreshed SWABIZ® booking tool that makes it easier for business travelers to choose Southwest for their corporate travel needs. Southwest Business will become industry standard through our partnerships with Travelport and Amadeus and participation within their global distribution systems. Through this GDS participation, corporate travel managers will have the ability to book, change, and cancel reservations. We anticipate our GDS partnerships will be operational by mid-2020. Behind this galvanized effort, our 59,000-plus Employees are focused on bringing more Heart and Hospitality to the thousands of businesses that trust us to connect their people to the places that are important to them. Of course, many of our loyal business travelers rack up Rapid Rewards® points and redeem them for much-needed vacations. So, whether you’re traveling for business or fun, thank you for allowing us to serve you today!
PHOTOGRAPHY BY STEPHEN M. KELLER
Gary Kelly Chairman and CEO Southwest Airlines
10 SOUTHWEST OCTOBER 2019
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NO PURCHASE NECESSARY. A PURCHASE DOES NOT INCREASE YOUR CHANCES OF WINNING. This Promotion begins 8/ 1/ 2019 at noon ET and ends on 5/ 31/ 2020 at 11 :59 p.m. ET and is only open to legal residents of the 50 United States and the District of Columbia (excluding Alaska) who are 18 years or older as of date of entr y. By entering this Promotion, participants agree to all applicable federal, state, and local laws, to be bound by the rules of this Promotion and all decisions made by Communit y Coffee Company, LLC. See Official Rules at Communit yCoffee.com/ FlyMore for alternate no-purchase-necessar y entr y method, additional eligibilit y restrictions, prize descriptions/restrictions/ARVs & odds disclosure. Void where prohibited. A Southwest Airlines Rapid Rewards® account is required to redeem points. All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms. Sponsor is Communit y Coffee Company, LLC. © 2 0 1 9 Communit y Coffee Company
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Saludos de Gary
Southwest Business Mucha gente no se da cuenta de que cuando Southwest® surcó los cielos por primera vez en 1971, empezamos como una aerolínea dirigida a viajes de negocios. Ofrecimos las tarifas bajas cotidianas, vuelos convenientes y un servicio confiable en Dallas, Houston y San Antonio (o, como hacemos referencia afectuosamente a estas tres ciudades, el Triángulo de Texas). La idea inicial consistía en sacar a los viajeros de negocios de sus coches y subirlos a un avión. Esta idea funcionó en ese momento, y todavía funciona hoy. Muchos de nuestros Clientes viajan con nosotros para atender asuntos
personales, pero los viajes de negocios son y siempre han sido importantes para nuestro éxito. Para continuar ofreciendo a nuestros viajeros de negocios con servicio superior, hemos hecho cambios importantes para hacerles aún más fácil viajar en su aerolínea favorita para llegar a esa importante reunión de negocios. En agosto, lanzamos oficialmente Southwest Business, que ofrece un nuevo conjunto de servicios y soluciones de viaje para gerentes de viajes corporativos y viajeros de negocios a lo largo del país. Expandimos nuestro Equipo de Administración de Cuentas, introdujimos una nueva recepción de
Aliados Business-to-Business (para las cuentas cualificadas) e implementamos una herramienta de reserva renovada, de SWABIZ®, que facilita a los viajeros de negocios a elegir Southwest para sus necesidades de viajes de negocios. Southwest Business se convertirá en el estándar de la industria a través de nuestras asociaciones con Travelport y Amadeus y la participación dentro de sus sistemas globales de distribución. A través esta participación en sistemas globales de distribución, los gerentes de viajes corporativos podrán reservar, cambiar y cancelar sus reservas. Esperamos que nuestras alianzas en estos sistemas estén operando para mediados del 2020. Detrás este esfuerzo, están nuestros más de 59,000 Empleados, quienes se concentran en ofrecer Corazón y Hospitalidad a miles de empresas que confían en nosotros para conectar a su gente con los lugares que son importantes para ellos. Por supuesto que muchos de nuestros viajeros de negocios más leales acumulan puntos de Rapid Rewards® y los canjean por unas merecidas vacaciones. Ya sea que viajes por negocios o por placer: ¡Gracias por permitirnos atenderte hoy!
PHOTOGRAPHY BY STEPHEN M. KELLER
Gary Kelly Chairman and CEO Southwest Airlines
12 SOUTHWEST OCTOBER 2019
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The A-List
“Just because something is difficult, it doesn’t mean you can’t do it.” —DENISE KENYON WAYE, CRITICAL CARE NURSE; PRESIDENT, AIRCARE1 Denise Kenyon Waye may have founded her own company, but she thinks of herself as a nurse first, and company president second. As a longtime critical care nurse, mother of five, and amateur pilot, Denise is no stranger to juggling multiple roles. When she started her air ambulance service in 2004 in Albuquerque, New Mexico, she was operating with one leased aircraft, three employees, and the belief that she could improve the industry she had worked in for years. As her company grew, so did Denise’s role—and her travel needs. When she needs to fly across the country to meet a client or attend a conference, Denise relies on Southwest® to get there. Thank you, Denise, for your loyalty to Southwest and to your job! —Jenna Minser, Communications & Outreach CHEERS TO 20 YEARS “I’ve been a Rapid Rewards® member since 1999. I earn a lot of points when I fly for business, which I then use to travel with my husband to visit family.”
COMMON GROUND “Pushing the envelope in order to provide the best care in the air—that’s something Southwest and my company have in common.”
NEW PLACES “Since Southwest has expanded service, I’ve traveled to Puerto Rico, Mexico, and Hawaii. Next, I want to visit Costa Rica.”
Denise’s travels earn her A-List status through
35,000
tier qualifying points.
PHOTOGRAPHY BY KIP MALONE
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No Federal agency has judged the merits or value, if any, of this property. Void where prohibited by law. WARNING: THE CALIFORNIA DEPARTMENT OF REAL ESTATE HAS NOT INSPECTED, EXAM from OLDC upon request. OLDC properties havebeen registered with the Massachusetts Board of Registration of Real Estate Brokers and Salesmen at 1000 Washington Street, Suite 710, Bosto registered with the Department of Law of the State of New York. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM SPONSOR. FILE NO. H14-0001.
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S NOT INSPECTED, EXAMINED, OR DISQUALIFIED THIS OFFERING. An offering statement has been filed with the Iowa Real Estate Commission and a copy of such statement is available n Street, Suite 710, Boston, Massachusetts 02118-6100 and the Bureau of Consumer Financial Protection at 1700 G Street NW, Washington, D.C. 20552. Certain OLDC properties are H14-0001.
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Spotlight
WAKE-UP CALL
Travel Tips From the Heart
Southwest® Employees share their favorite hometown hangouts. Need some travel inspiration? Whether you’re planning a trip to a city you’ve never been to before, or you’re looking for ideas on where to go for your next vacation, our Inflight Entertainment Portal has you covered. Southwest has created a new fourpart series called My City, My Heart: An Insider’s Guide by Southwest Employees. Each episode follows one of our Employees to their hometown, where they’ll show you around and offer expert tips on the best things to see and do. Taking a different approach than most travel guides, the series gives viewers an up-close look at various destinations from the perspective of the People of Southwest. The series showcases offthe-clock Employees who are excited to share with viewers what makes their cities special. You’ll see four of our Team Members, each from a different
city on Southwest’s route map. Flight Attendant Javier will show you the most scenic locales in San Juan, Puerto Rico, and Provisioning Agent Angie will take you to her go-to spots for line dancing in Nashville, Tennessee. Join First Officer Deidre in Denver to get the scoop on the city’s top ice cream shop, and follow Operations Agent Bevin to Ft. Lauderdale, Florida, to find out why locals love the Intracoastal Waterway. This series takes our Employees’ passion for their cities and brings it to life through inspirational travel content. It also highlights some of the unique destinations we serve and shows why the essence of Southwest is the Heart of our People. While onboard WiFi-enabled flights, you can view My City, My Heart by tuning in to the Southwest Destinations TV Series Channel on the Inflight Entertainment Portal, which is accessible via Southwestwifi. com on your mobile device or laptop. —Deena Gemoets, Brand Partnerships & Entertainment PR
PHOTOGRAPHY COURTESY OF SOUTHWEST AIRLINES
Operations Agent Bevin skates along Ft. Lauderdale’s boardwalk to start off his mornings.
18 SOUTHWEST OCTOBER 2019
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Community Outreach
GET CONNECTED
The Power of Inclusion
Southwest Airlines® embraces an inclusive and diverse work culture. Southwest Airlines is proud to support inclusion in business through our work with organizations like Disability:IN, a nonprofit that partners with companies to help people with disabilities receive equal access to jobs and business opportunities. In 2010, Southwest® became a founding corporate partner of the organization’s Supplier Diversity program, which certifies disability-owned businesses and links them to key industry buyers and decisionmakers. Our partnership with Disability:IN has allowed us to expand our efforts within the disability community and promote the group’s vision of an inclusive global economy where people with disabilities participate fully and meaningfully. In order to help companies diversify and stay competitive, Disability:IN provides each of its 185 corporate partners with access to best-in-class programming. In addition to offering networking
opportunities to certified businesses through its Supplier Diversity program, the nonprofit administers disability inclusion consulting through its Inclusion Works program and prepares students and young professionals with disabilities for employment through its NextGen Leaders initiatives. Throughout our partnership, Southwest has supported the nonprofit’s efforts to build a diverse talent pipeline of people with disabilities. Each year, college students and recent graduates participating in the NextGen Leaders program attend the Disability:IN Annual Conference & Expo for networking opportunities and roundtable discussions. As the exclusive travel partner for the NextGen Leaders program, Southwest provided participants with transportation to this year’s conference in Chicago, where we also served as one of the event’s presenting partners. Southwest received a high score on the 2018 Disability Equality Index, a national benchmark tool developed by Disability:IN and the American Association of People with Disabilities. This ranking earned us a spot on the DEI’s 2018 list of Best Places to Work. To learn more, visit disabilityin.org. —Karen Price-Ward, Community Outreach
PHOTOGRAPHY COURTESY OF DISABILITY:IN®
Members of the disability community network with corporate leaders at the Disability:IN conference.
20 SOUTHWEST OCTOBER 2019
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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.
To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas. Congratulations!
Hugs for Bubbie Robert H.
EMPLOYEE SINCE
2015
POSITION
Ramp Agent HOME BASE
PIT
When my mom took ill while vacationing in Arizona, my sister and I flew in from Pittsburgh to assist our other sister, who was already there helping. The doctor eventually cleared my mom to fly home, and, thankfully, we made it to Pittsburgh without any major issues. After everyone else had deboarded, we walked to the jet bridge to get my mom’s wheelchair. Ramp Agent Robert H. heard me express concern about getting my mom into her wheelchair and off the plane, and immediately offered to help. I took him to my mom and said, “Bubbie, this is Robert. He’s going to help you.” He stood in front of her and said, “Bubbie, give me a hug,” which is the way they teach you to help elders when you’re lifting them from a chair. As he gently transferred my mom to the wheelchair and escorted her off the plane, he commented, “I miss my Bubbie.” His sentiment for his grandmother melted our hearts. Robert’s assistance meant more than we can ever say. It was a simple gesture on his part, but it is something we will never forget. —Southwest Customer Susan S.
22 SOUTHWEST OCTOBER 2019
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Our People
Gilberto R. B.
EMPLOYEE SINCE
2018
POSITION
Customer Service Agent HOME BASE
SJU
GR ADE A SERVICE
CARING K WANDA
My family was at the airport in San Juan, Puerto Rico, about to head home to Indianapolis via a connecting flight in Orlando, Florida. Customer Service Agent Gilberto R. B. was in the process of checking our luggage when we learned that our flight had been delayed due to a network issue. He worked diligently to try to find us other flight options but, unfortunately, nothing could get us home that day, so we were going to have to spend the night in Orlando. Again, Gilberto jumped in to help. He provided food vouchers to use during our extended time at the San Juan airport, booked us on the earliest flight out of Orlando the following day, and gave us Southwest travel vouchers to apply to a future flight. He even handwrote excuses for our kids to give their teachers to explain why they missed school. Gilberto went above and beyond to turn a bad situation into a cheerful memory. —Southwest Customer Steven C.
After spending a week in Connecticut visiting my mother in her nursing home, I was heading home to Las Vegas via Chicago. When I left, my mother’s health was bad but stable. When I landed at MDW, I had a text telling me that my mother’s kidneys had shut down and she was being moved to hospice. I frantically approached Customer Service Agent Kwanda R. at the gate and explained what had happened. Kwanda immediately sprang into action and booked me on the first flight back to BDL in Connecticut. She made several calls to ensure my bags would be sent to BDL instead of Las Vegas, and then left to go move the bags herself to make sure my luggage made it on the plane. Because Kwanda went that extra mile, I reached my mom that night and was able to spend the next three days with her until she passed away. Thank you, Kwanda, for making Customer Service a priority. —Southwest Customer Margaret B.
Kwanda R.
EMPLOYEE SINCE
2001
POSITION
Customer Service Agent HOME BASE
MDW
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Promotion
IT’S JUST LUNCH
DAT I N G C O N N E C T I O N S
T H E P OL I T IC S
OF DATING
¤
PING MA, Owner of RollingPing Custom Cakes. MS, Columbia Univ. Interests: travel, wine, jogging
¤ LAWRENCE CHIARELLI, Sales Director at tech start up. BS, Bloomsburg Univ. Interests: golf, running, travel
TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL. HIRING A MATCHMAKER MIGHT BE THE ANSWER...
BREAKING UP WITH ONLINE DATING
A
t first, Larry Chiarelli, director at a tech start up, thought he was doing all he needed. Sign up on multiple dating websites. Meet lots of women. Eventually, the right one would come along – except she never did. So he decided to bring in the professionals and hired It’s Just Lunch. It’s Just Lunch’s matchmakers got to know him and his preferences. They selected his dates, arranged schedules, and even made the restaurant reservations. Dating became stress-free and fun. Larry was a practical guy and didn’t believe in love-at-first-sight… until IJL introduced him to Ping.
¤ ¤
Dating life before joining It’s Just Lunch? Lawrence: Chaotic! I was meeting a lot of women but not the right women for me. Online dating was time-consuming and stressful. I needed someone to relieve me of the dating busy work so I could get some breathing room. I needed to slow things down to speed them up. It’s Just Lunch fit that criteria perfectly.
8 0 0.858.6 526
it's just lunch breaking up.indd 1
Why join It’s Just Lunch? Ping: I fly frequently for both work and fun. When I saw It’s Just Lunch in the airline magazine, it was as if the matchmaker was talking to me! One day after a particularly long flight and wanting to snuggle with someone and watch a movie, I decided it couldn’t hurt to give it a try.
Most enjoyable part of the It’s Just Lunch process?
I’d call back, get the details and run through my availability. The next thing I knew I was in front of an interesting woman having a great conversation.
L: I tell my clients an analogy all the time: Would you rather drive across the country in a Toyota Corolla or a BMW 5 series? They always say the 5 series. You get what you pay for. Investing in yourself and your future with someone special means investing in the right matchmaking service. For me that was It’s Just Lunch.
L: Easy and convenient. The company I was working for was going through a merger so I was away from home quite a bit. I’d finish my day and there would be a message from my matchmaker telling me about my next match.
The success of It’s Just Lunch is built on creating high-quality matches in low-pressure situations. In 28 years, they’ve set up millions of first dates. Make meeting someone special a priority. Get in touch at 800-858-6526 or www.itsjustlunch.com.
| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S
40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important
Female: Female:
I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:
True 52.0%
False True 48.0% 52.0% False 48.0%
Do you have any advice for singles who want to meet that special someone?
L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience. P: Invest in your own happiness, it is always worth it.
What was it like working with the It’s Just Lunch matchmakers?
How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her? Moderately 45% Female: Male: Veryimportant important 15% Not 29%
False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine. 29% 41%
Boring.
Taboo.
15%
15%
Source: IJL Survey
Perfectly Risky. Boring. Taboo. fine. It’s 29%Just Lunch 41% Matchmakers: 15% 15% Perfectly Risky. fine. SANDRA HATTON
SARA DARLING
Boring.
Taboo.
JULIE YARWORTH
IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS
5/17/19 3:30 PM
feedback
Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag
Dear Editor,
I want to thank Alex Macon for his in-depth article [“Dairy Queen,” July 2019] about the famous butter cow and its roots as an egalitarian symbol. I grew up in Brooklyn but am the daughter of a proud Iowan, so I can truly relate to the symbolism and influence of the butter cow. The Iowa State Fair has meant more to me than I could have ever imagined, and I’m so grateful for my memories of seeing the “Last Supper” butter sculpture many moons ago. As a little girl, I loved the novelty of the Americana that I missed out on growing up in New York City. Alex’s article brought back all those memories, from the smells of cotton candy to the sticky floor. Before reading this story, I didn’t know about the painstaking detail that goes into creating such a work of art. Thank you, Alex, for bringing back those magical moments that never really left me. Tara Rose NASHVILLE, TENNESSEE
/ We agree, Tara. Alex’s storytelling is the dairy best. CAMPAIGN FOR KINDNESS
I must have flown Southwest 10 times this summer alone, and I wanted to let you know how much
I enjoyed Alex Macon’s article on Rodney Smith Jr. and his mowin’ along spirit [“The Man Who’s Mowing the World,” August 2019].
26 Southwest october 2019
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us, too, and reminded us what a big difference one person can make. SEEN ON SOCIAL
Back in college, I put together a concept based around the hashtag #positiveinteractions. The idea was to encourage people to share their positive interactions on social media and inspire others to take part in something positive. Ideas based on random acts of kindness, like Rodney’s, prove that small things have a ripple effect.
Fouad Rider Fouad. Rodney’s passion inspired
@MRSKLGARCIA
I just read this amazing story on @iamrodneysmith by @Alexd macon in [the] @SouthwestAir magazine. Rodney goes around the country cutting people’s grass for free and mentoring the youth. I’m so inspired! @LADYVIII
My favorite story I’ve read so far this year. Read it yesterday in @SouthwestTheMag on @South westAir. So inspiring! The world should be full of more people like @iamrodneysmith. Kudos to you, sir! @JERJR1231
LOS ANGELES
/ Thanks for sharing your story,
@iamrodneysmith, profiled in [the] @SouthwestAir magazine! I love the goodness of this!
So happy to see one of my favorite people on Twitter,
L-O-V-I-N-G this feature in @SouthwestAir’s magazine celebrating college football’s 150th anniversary (this year!), which highlights traditions that prove the game’s staying power. Also adding sailgating at @UW [in] Seattle to my football fangirl bucket list. @SMDUKE
work hard. play hard.
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PLAY Number
We spend an average of
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minutes deciding what to stream.
PHOTOGRAPHY BY AUDREY SHTECINJO/STOCKSY UNITED
You’ve already seen Netflix’s latest original flick, and you’re convinced another episode of The Office might actually turn you into Michael Scott. But it’s down to the moment of truth: What do you want to watch? According to The Nielsen Total Audience Report for Q1 2019, that decision takes the average adult a little more than seven minutes. That’s almost 450 seconds of aimlessly scrolling past options as your enthusiasm for watching anything at all wanes. (In fact, 21 percent of people reported giving up on streaming something altogether due to an inability to make a pick.) In the end, most of us suffering from analysis paralysis do make a decision, occasionally with an assist from our service’s recommendations. And speaking of—seen anything good lately?
DECISIONS, DECISIONS Sixty-six percent of people say they know exactly what they want to watch when they open their streaming services.
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PLAY Drink ↙ MAKE IT In a mixing glass with ice, add 1½ ounces bourbon, ¾ ounce Rare Wine Co. Charleston Sercial Madeira, ¼ ounce Luxardo maraschino liqueur, and 2 dashes Regans’ orange bitters. Stir, and then strain into a coupe glass. Garnish with an orange twist and a maraschino cherry.
CIT Y SIPS
Wraggborough
Great cities inspire great drinks. The really special ones inspire a lot of drinks. Hence, the Bronx, the Brooklyn, and especially the Manhattan, the latter as beloved in the boroughs of New York City as it is in Charleston, South Carolina, where Parcel 32 bar manager Daniel Blanton came up with his riff on the classic. The Wraggborough may owe a debt to the Manhattan, but it’s rooted in the South with a name that honors a historic Charleston neighborhood. This is a city renowned for gustatory delights, and the Wraggborough—strong, deep, and invigorating—lives up to that reputation. Order it. But don’t stop with the one cocktail. Charleston’s the kind of place that has spurred the creation of a thousand drinks. Parcel 32’s second-story cocktail parlor looks out over lively Upper King Street. Downstairs, enjoy Caribbean-influenced South Carolina cooking.
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PHOTOGRAPHY BY NICK CABRERA
9/3/19 1:18 PM
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Travel light (for less) with a simpler electric toothbrush Your brain may be on vacation mode, but what about your packed-to-the-max carry-on? If you’re like most travelers, you know every nook and cranny counts. That’s why quip gives you the space-saving size of a manual with the guiding features of other electrics. quip is just as affordable as replacing a manual over a lifetime, with the timed sonic vibrations and 30-second pulses dentists recommend. Unlike bulky electrics that weigh you down,
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/ SAN FRANCISCO Kaiyō offers an artful take on Nikkei with edible flower garnishes and picture-perfect entrees.
/ MIAMI Astrid y Gastón, in Lima, Peru, is frequently dubbed one of the best restaurants in the world. Enjoy chef Gastón Acurio’s fare stateside at La Mar. The rice-based chaufa is a blend of Chinese and Peruvian cuisines dating to the mid-1800s.
/ WEST HOLLYWOOD Rosaliné serves up family-style comfort foods from chef Ricardo Zarate’s native Peru. Try the slow-cooked short ribs with grilled figs.
SAN ANTONIO, TX
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SPOTLIGHT ON
Peruvian-Asian Fusion Dinner at Botika in San Antonio isn’t just a meal; it’s a journey across continents. Venezuelan chef Geronimo López presents culinary combinations classified as Nikkei (Japanese–Peruvian) and Chifa (Chinese–Peruvian) at his colorful eatery in the bustling Pearl district. Dig into squid-ink rice topped with shrimp, calamari, and creamy Huancaina sauce, named for the Peruvian highlands. Opt for the stir-fried lomo saltado, made modern with a sunny-side up egg and sweet plantain puree. Or head to the sushi bar for tiraditos—the Peruvian equivalent of sashimi—to experience raw fish with mango, jicama, and a knockout marinade known as “tiger’s milk.” The restaurant’s happy hour and brunch menus—quinoa waffles, anyone?—are equally adventurous, which just means you’ll have to make another trip. Trust us: It’s worth it.
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Monahan’s business partner, Tamara Rigney, co-wrote a guide: ‘Ohi: How to Gather and Arrange Hawai‘i’s Flora.
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Hawaii’s lush scenery inspires Paiko’s colorful floral arrangements. Forget red roses and baby’s breath—the bouquets at this botanical boutique feature beehive ginger cones, native moss, and monstera plants, all of which are responsibly sourced from Oahu’s countryside. “Tropical flowers are kind of intimidating, and most people don’t know how to arrange them,” says Courtney Monahan, co-owner and shop manager. “They can feel very sharp and pointy, but what we’re trying to do is soften that and show people how to do different things.” Visitors to the island have the opportunity to explore their own creativity at one of Paiko’s workshops, which cover everything from flower crowns to how to pot a kokedama bonsai. After class, check out the store’s offerings, which include macramé, ceramics, and even more plants.
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Botanical elements meet earthy metals with this delicate jewelry line. From $95; catherine weitzman.com
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br and content
“
The reality is one person can’t have an impact at all. It is really about the collective.
”
DARREN ROOS | CEO, IFS
Software Shouldn’t Be Hard Enterprise resource planning is critical for your business. Here are some tips from Darren Roos, the CEO of IFS, on making the right choice. For years, businesses have looked to enterprise resource planning software to help them integrate the different parts of their company—manufacturing, distribution, financials, human resources, customer relationship management, and more. Today, more than ever, companies need ERPs to be easily deployable, user-friendly, and adaptable to future needs. Darren Roos of global enterprise software maker IFS is helping lead the way. Q: If a business leader is looking for an ERP that will make their company more competitive, what advice do you have? A: Make sure that you have
a really strong executive leadership team sponsor. Typically, that should be your CEO or CFO. Make sure that they are clear on why you’re undertaking the project and that there is a commitment to making this project successful. That’s going to involve making the business folks available to learn the system and prototype. Where people tend to go wrong is they go about customizing the system to suit their business, which
implies a deviation from standard. As soon as you do that, your maintenance costs and your ongoing run costs go up significantly. You want to fit to standard. Also, be very clear on the anticipated benefits. They need to be quantifiable and specific in terms of revenue improvement and cost reduction, as well as in risk mitigation that would result from the system and which specific people are going to be impacted. Q: Why choose IFS over its competitors? A: One reason is we help
you deploy really, really quickly. You want to realize
the benefits as quickly as possible. At IFS, you get finance, HR, CRM, and procurement—all of the components of an ERP— in one solution, rather than a set of point solutions. That means the solution is quicker and easier to deploy than in a heterogenous suite of applications. The second reason is we focus tremendously on ease of use. We have a nextgeneration user interface, so we’re able to provide users with an application
Est. 1983 • 24% net revenue growth • Annual revenue of $711 million • 3,700 employees and 400-plus partners
as good as anything they’re used to dealing with in a consumer environment. So your training requirements are less stringent. The third reason is we offer choice. Customers can choose whether they want to deploy on-premises or in the cloud. They can also choose to purchase the license on a perpetual basis or consume it on subscription. This combination of fast time-to-value, enhanced user interface, and choice around deployment and consumption provides a very flexible and easyto-use application that customers find appealing. That’s why we’ve seen the growth that we have, which is significantly higher than our peers in the ERP space. Q: What can leaders do to ensure a vendor fits their culture? A: I encourage executives
to meet face-to-face with the senior executives of
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PROFILE Rapid Progress
Darren Roos became CEO of IFS in April 2018. Before that, he was president of SAP’s global Cloud ERP.
Shared Knowledge
IFS hosts the IFS World Conference Oct. 7–10 in Boston. ifs.com/woco2019
Extensive Reach
IFS has 65 offices worldwide and more than 10,000 customers.
Major Growth
The company’s cloud and softwareas-a-service revenue increased 300 percent year over year.
Industry Praise
IFS has been rated a leader in field service management by customer review service Gartner Peer Insights.
the company that they want to deal with. If I’m meeting an executive, it’s important that there is a clear understanding of the responsibility we have to each other, because business solution projects of this nature are incredibly complex and require real partnership. Ultimately, companies will be dependent on us to run the inner workings of their business. That means for the next decade or two, they will have a relationship with us. And that relationship needs to be mutually beneficial and based on trust. Q: You’ve shared your secrets for ERP success. Can you tell us what inspires your leadership style? What’s the best leadership advice you’ve received? A: It’s not something I was
told, but something I’ve experienced repeatedly: Don’t underestimate the importance of being authentic. It seems obvious, but it’s crucial to have a trusting relationship with your staff. The reality is one person can’t have an impact at all. It is really about the collective.
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Panama Canal Cruise, Rainforests & Beaches 8-Days $1295 +tax,fees
Fully Guided Tour—All Meals Included
Explore Panama and cruise the Panama Canal on a fully guided tour with Caravan. All hotels, all meals and all activities included. In Panama, you’ll see the Atlantic and Pacific oceans, stroll sandy beaches, explore rainforests and take two daytime cruises on the Panama Canal. Join the smart shoppers and experienced travelers. Enjoy a well-earned, worry-free vacation. Call now for choice dates. Happy Travels! “Brilliant, Affordable Pricing”—Arthur Frommer, Travel Editor Panama—Caravan Tour: Detailed Tour Itinerary at Caravan.com Day 1–Panama City, Panama Caravan welcomes you to fun, vibrant Panama! Caravan provides transfers from Panama’s Tocumen Airport to your hotel for a two night stay. D
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Day 5–Embera Tribe, Playa Bonita Cruise on the Chagres River to visit an Embera tribal village in the rainforest. Explore a butterfly garden and orchid nursery. Visit a live jungle sloth exhibition. Then, to the Pacific Coast for a relaxing two night stay at your beach hotel. BLD
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Day 2–Old Panama, Miraflores Locks Morning visit to the ruins of Panama Viejo (Old Panama), the city founded by the Spanish in 1519, as a gateway for gold from the Inca Empire. Take a scenic drive of Panama City’s bayfront. Enjoy views of Casco Antiguo (The Old French Quarter) and today’s modern skyline. Panama City is a blend of Manhattan, Miami, and Las Vegas, seasoned with Latin American flavor and style. Visit the Canal Museum at Miraflores. BLD
Day 4–Panama Canal Cruise - Locks Today, an unforgettable adventure as you cruise more of the Panama Canal. Cruise by the Bridge of the Americas, pass through Miraflores and Pedro Miguel Locks, and Wind through the Gaillard Cut to the town of Gamboa. Your small passenger vessel allows for close-up views. BLD
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WORK Number
62%
of us would consider relocating for a job. Would you move for more money? What about for more vacation time? According to a survey conducted by global staffing firm Robert Half, more than half of us would be willing to swap locations to start a new gig. For 44 percent of workers polled, a higher salary and better perks would be the deciding factor in making the jump, while 16 percent said they might pull up roots if career advancement’s on the table. The older we get, though, the less eager we are to change it up: Compared to 76 percent of professionals ages 18–34, only 40 percent of those 55 and older were up for relocating. So if you want a change of scenery, you’d better, well, get a move on.
PHOTOGRAPHY BY MILLANN/ISTOCK
FUN IN THE SUN Six percent of respondents said weather would be their top consideration when relocating is a possibility.
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WORK Takeaway
Rob Paulsen
You have to learn how to take a punch, says this longtime Hollywood voice actor.
Ten years ago, I went through a slump in my career. I had won an Emmy and a Peabody, I had made a lot of money, and I had famous friends. But all of a sudden, it dried up, and I utterly mishandled the situation. I let that frustration bleed over into my personal life. But it’s unproductive to panic or lose sleep, especially in a creative field where your stock in trade is having a free, open mind. I realized I needed to pull myself up by the bootstraps and concentrate on why I made the career choice that I did. When life throws you a curveball, take personal responsibility and remember the things that bring you joy—your family or working with a grassroots charity or even golf. Whatever it is, remember what helped you out of the pit in the past.
OUT TAKES CARTOON HERO As a kid, my favorite character was Bugs [Bunny]. The animation, acting, and story writing work so perfectly together.
Paulsen chronicles his career in his upcoming memoir, Voice Lessons: How a Couple of Ninja Turtles, Pinky, and an Animaniac Saved My Life, out Oct. 8.
TURTLE POWER I met a 4-year-old with muscular dystrophy, and he was a Teenage Mutant Ninja Turtles fanatic. I did Raphael’s voice, and he’d light up. For me, it’s not about money or action figures—it’s about a personal connection.
PHOTOGRAPHY BY LESLEY BOHM
CAN’T STOP, WON’T STOP I've won awards, but all of that hardware has nothing to do with the future. It means I did something in the past that affected people in a positive way. I am very grateful for it, but I ain’t stopping. I don’t think I have experienced my greatest accomplishment yet.
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WORK Trip WALKING DISTANCE
St. Louis
SHOP ↑ Return to yesteryear and dig for your favorite old records at Vintage Vinyl. Then, stick around to discover new tunes at the instore performances.
DRINK ↑ Cool off with a root beer float, shake, or malt at Fitz’s, and enjoy your treat of choice with a view of the vintage bottling line.
Known for its eclectic vibe, the Delmar Loop—just “The Loop” to locals—offers six blocks of rich cuisine and bustling nightlife, plus a revamped trolley line.
EAT ↓ At Mission Taco Joint, try the spicy chorizo tacos, topped with pineapple pico, and don’t forget the smoky mezcal margarita.
SEE ↑ Catch an indie or foreign flick at the Tivoli Theatre. Built in 1924, the spot is on the National Register of Historic Places.
SLEEP → Rest your head in one of the Walk of Fame suites at Moonrise Hotel. Each pays tribute to St. Louis celebs like Shelley Winters and Tennessee Williams.
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ILLUSTRATION BY ANDREW JOYCE
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WORK Startup Brett Podolsky (left) and Jonathan Regev—with their dogs, Jada and Buddy—co-founded The Farmer’s Dog. Visit the farmersdog.com for more.
The Farmer’s Dog
This pet-focused company is putting the food back in dog food, one bowl at a time. THE FARMER’S DOG BY THE NUMBERS
$2 / starting price per day for plans
$0 / cost of shipping
10 million / meals delivered
100% /
biodegradable insulator used in shipping
PHOTOGRAPHY COURTESY OF THE FARMER’S DOG
Here’s how co-founder Brett Podolsky describes the company: My dog had serious stomach issues the first two years I had her. I tried every food on the market before a vet recommended I home cook for her, and when I did, her symptoms disappeared. That’s when I realized she wasn’t actually sick—the food was making her sick. Pet food is made a lot differently than it’s marketed, and the status quo is highly processed. When I couldn’t find a product I felt comfortable feeding my dog, my co-founder, Jonathan Regev, and I built The Farmer’s Dog. Our mission is to change the way people think about pet food. Our food is steamed, human-grade meat and vegetables with supplements added so it’s complete and balanced. You provide information about your dog, from breed to activity level, and we create a custom, subscription-based feeding plan with pre-portioned food. We don’t tout our food as being this magical thing, but when you compare it to what’s out there, it seems like magic.
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THE CITY YOU’RE MISSING
Salt Lake City
Both rugged and cosmopolitan, Utah’s capital combines a love of outdoor adventure with eclectic cultural offerings. BY MILES HOWARD
n the summer of 1847, a bearded man named Brigham Young looked out from the sun-bleached foothills of Salt Lake Valley to survey the territory below. The second president of The Church of Jesus Christ of Latter-day Saints had arrived to the region by wagon train, entering an improbably nourishing ecosystem surrounded by harsh, but often beautiful, elements: desert, craggy peaks, and, just for the hell of it, a 240-mile fault line capable of causing landslides. This was the place, Young realized, where members of the religious community he led would build a city and begin anew.
On a sultry July evening, 172 years later, I’m sitting near those same foothills where Young first saw Salt Lake Valley. But the object of my attention isn’t the landscape: It’s the outdoor stage at Red Butte Garden, a charming botanical garden and one of Salt Lake City’s most romantic music venues. The lawn before the stage is filled with tanned concertgoers sipping wine from plastic cups, and the sun is painting us shades of burnt orange. The city’s newest visitor, who we’re all watching perform tonight, is Seal—yes, that Seal, who wrote “Kiss From a Rose.”
PHOTOGRAPHY BY MLENNY/ISTOCK
Temple Square
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Stereotypes Be Damned.
Over the years, Salt Lake has collected an impressive number of stereotypes – some warranted, some not, some downright hysterical. Regardless, we’re always amused with how quickly visitors shed those stereotypes once they’re here and plugged in to the city’s urban vibe. Bars, brewpubs, distilleries, tons of restaurants and hotels, sporting events, museums, galleries, food trucks, concerts, and so much more. Come see what you’ve been missing. Start planning your trip today.
visitsaltlake.com
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Like the singer, I’ve journeyed here from far away. I suspect many of the people dancing on the lawn tonight are travelers, too. By the time the sun sinks behind the hills, Seal has removed his shirt and my glass of zinfandel has been refilled. I’ve only been in Salt Lake City for a couple of hours. And although this music, and this scene, don’t seem tailored to my usual interests, I am strangely at ease. That was my hope before coming: to feel at home in this storied city. My comfort isn’t an accident. Generations of rolling stones have traveled far and wide and found themselves here, creating a shared sense of belonging—together.
Kimpton Hotel Monaco
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STAY IN THE CITY
↑ Kimpton Hotel Monaco / If the central location and stylish decor don’t convince you to book a room, maybe the on-site restaurant will. Bambara, which serves New American cuisine in refined digs, is a destination in itself.
The Peery Hotel / Built in 1910, the Peery
maintains its historic appeal while embracing SLC’s modern character. Its downtown location puts ample dining and nightlife options, including the hip restaurant and cocktail lounge Whiskey Street, within walking distance.
Anniversary Inn / The themed suites at this bed and breakfast run the gamut from whimsical (“Enchanted Forest”) to romantic (“Romeo and Juliet”) to unclassifiable (“Citrus Crush”). Choose between two locations just east of downtown SLC.
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all leaves me with two recommendations—for an experimental art gallery as well as a pastry purveyor called Eva’s Bakery. I make a beeline to the latter and order a black pepper and Parmesan croissant so savory and buttery that I return to the counter and order another for the road. I wander down University Boulevard, leaving a trail of flaky croissant crumbs in my wake, and within 10 minutes, I reach the Saturday farmers market at Pioneer Park. Everything you could want from a farmers market is here: crisp vegetables from regional growers, grass-fed beef jerky samples from regional livestock, a young woman playing Vivaldi on a violin, and, just for good measure, a guy pulling a red wagon full of puppies. The restaurant scene here has earned accolades from national publications and tastemakers. And people are willing to carve out the time to wait for a killer meal.
PHOTOGRAPHY COURTESY OF HOTEL MONACO SALT LAKE CITY
he economic fuel propelling Salt Lake City has changed over the years. Agriculture, mining, banking, and software development are among the services and industries that have brought prosperity to the city. Today, SLC is adding new high-paying, high-skill jobs in bioengineering and cloud computing. (This hilly region in Utah has been nicknamed “Silicon Slopes.”) Financial services firms like Fidelity have opened offices here. And increasingly, SLC is playing host to convention business, with hotel rooms filling during gatherings at the vast and gleaming Salt Palace Convention Center downtown. I’m staying just a few steps away from the Salt Palace at the colorful Hotel Monaco, which occupies a historic building that dates back to the 1860s. Lively curtains and carpeting, chic furniture, and the towering headboard on my bed all evoke an old-school grandeur that contrasts with the sleek, silvery high-rises sprouting up across downtown. Change is also happening here on a human scale. Utah ranked among the top three fastest-growing states in the U.S. in 2018, with much of that population boom coming in the Salt Lake City area. That doesn’t mean the city has lost its underdog spirit. On my first morning in town, I meet up with Trent Call, an artist whose work adorns several of the buildings near my hotel. His most well-known creation is a gonzo mural that fashions basketball players as retro cartoon characters. The mural was commissioned by the city’s own Utah Jazz, the perennial NBA underdogs that have often had brushes with greatness and have always been supported by one of the most loyal fanbases in the country. To hear Call tell it, that loyalty, along with the bargain cost of living in SLC, has kept him rooted here since the early ’80s. “It’s always been easy to live here, with rent for a studio or house being reasonable,” Call says as we gawk up at his Jazz mural. “That’s really why I stayed. The community helps each other.” Call leads me on a walk through downtown, past the vivid artwork decorating the buildings here. On the backside of a bank, beneath layers of eroding material, I can glimpse flashes of color: ancient graffiti that was painted over and lost to history, only to re-emerge later, as Salt Lake City expands and bustles its way forward into the 21st century.
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LESS DRIVING
MORE SKIING
Utah re-defines accessible skiing. With 10 resorts less than an hour from the airport, the only challenge is choosing which one to start with.
GET MORE MOUNTAIN TIME ™ VISITUTAH.COM
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Public transit moves happy couples and solo travelers around the city.
This is impressed upon me when I walk over to Fairpark, an arbor-filled neighborhood west of downtown. A healthy crowd is amassed outside a Mexican restaurant called the Red Iguana—an SLC institution—and everybody seems happy. It’s refreshing compared to the moodier, more passive aggressive human queues you’ll encounter outside the hottest restaurants in bigger cities. I add my name to the list and make small talk with some teenagers visiting from Denver, who recommend a hike to a place called “The Living Room.” More on that later. Once the hostess ushers me inside, I order one of the house specialties: sirloin tips sautéed with bacon, jalapeno strips, onions, and tomatoes, and served atop a mind-numbingly delicious golden almond mole. Stuffed, I catch a ride on the UTA TRAX light rail. The transportation system here is surprisingly well-developed for such a relatively small city. Among other stops, the rail connects downtown SLC to the University of Utah and Salt Lake City International Airport, which is in the midst of a major expansion, while a network of commuter trains and buses provides further access to nearby ski resorts and various hot spots. When I disembark, I find myself standing downtown before the Salt Lake Temple, a soaring house of worship in the heart of the city. Although the inside of the temple is open only to church members, this site draws visitors from near and far. The surrounding 10-acre Temple Square is the spiritual and institutional center of the 16 million member-strong Church of Jesus Christ of Latter-day
Saints and one of SLC’s most popular tourist destinations. For good reason: This place is impressive. The towers of the temple remind me of magic citadels from books that I devoured as a kid. While I’m at Temple Square, I decide to check out the Family History Library, which is exactly what it sounds like. The world’s largest genealogical library, run by the church, allows visitors to chart their own family history through collected public records. I sit down at a desktop computer and, before I know it, I’m digging deep into the Howard family past, discovering relatives from rural Newfoundland who might have bestowed Canadian citizenship upon me had their kids not migrated south to the American colonies. When I leave the library and step into the late afternoon haze, I’m struck by how my first engagement with the church hinged on the art of exploration—just like all my initial stops in SLC. Whether it’s an internationally inspired meal you didn’t know you’d find, or relatives you never knew you had, SLC seems to encourage a spirit of inquiry. I shouldn’t be surprised by this: SLC, after all, was born in an era of westward expansion. As I’ll soon learn, that shared sense of curiosity—and the thrill of discovery—can have a unifying effect on towns like SLC, which is more diverse than you might think.
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he next morning, I wake up at sunrise, before the swelter sets in, and go for a lung-buster of a trail
PHOTOGRAPHY BY AUSTEN DIAMOND PHOTOGRAHY (TOP LEFT) AND ADAM BARKER (TOP RIGHT)
The city’s mountain views and scenic sunsets are a big attraction.
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Say hello to your brand new, bigger, better Salt Lake City International Airport (SLC), arriving in 2020. The New SLC will replace the three existing terminals with one large, modern terminal that has the capacity to meet the ever-growing demands of a major air transportation hub. To learn more, visit SLCairport.com
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WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!
← Alta & Snowbird
/ These neighboring resorts benefit from abundant snowfall. Beginners are welcome, but the steep and technical terrain is better suited to more seasoned ski bums.
Deer Valley / Cozy lodges, gourmet food, and spa treatments beckon. But if you can bear to part with the amenities at this upscale resort, you’ll find a number of well-maintained trails.
run beginning at City Creek Park. The entrance is just a few steps beyond Temple Square. It’s a particularly idyllic example of how SLC makes stepping into the natural world seem effortless. After a breakfast of eggs, quinoa, and kale at Pulp Lifestyle Kitchen, I trek over to the offices of SLUG Magazine. In publication for over 30 years, SLUG, an acronym for “Salt Lake Underground,” has consistently pushed the envelope of culture in SLC, spotlighting the creators behind the city’s art, food, and music scenes. I’m here to hang out with Angela Brown, owner and executive editor of the magazine. The editorial office, which is decorated with framed posters and paintings, is full of young people typing away on desktop computers. A lumbering hound named Hondo joins Brown and me as we head downstairs to a studio where SLUG records podcasts and interviews. The magazine also organizes events like Brewstillery, Utah’s all-local gathering of craft brewers and distillers. The existence of such a boozy festival in the hometown of The Church of Jesus Christ of Latter-day Saints may surprise visitors, but Salt Lake City’s culture provides a bigger and more inclusive tent than many people realize, Brown says. “We have regular contributors, local bishops, who are still passionate about SLUG,” she says. “I see [us] really working on inclusivity. We want our culture to change, and we want Salt Lake City to change and grow and blossom.”
Park City / Skiers
and snowboarders of all experience levels have some choices to make at this sprawling resort. For the snowaverse, there’s plenty of places to eat, drink, and play.
Later that day, I hear a similar sentiment at Ken Sanders Rare Books, an enormous used bookstore whose exterior is emblazoned with a portrait of the late Utah labor activist Joe Hill and the words “Come in and remember what a book smells like.” Sanders, a gregarious fellow with a long beard, has been tracking down and selling books since his teens. “I wheeled and dealed comic books, two for a nickel, when I was in grade school,” he tells me. “Mostly as a means of funding my own collection.” Appearances on PBS’ Antiques Roadshow put Sanders on the map for many collectors, but the bookstore has long been a reliable place for SLC natives and visitors. There are young people plopped on couches leafing through ancient hardcovers. A nearby shelf features a robust collection of Edward Abbey paperbacks, along with a rusty wrench, a wry ode to The Monkey Wrench Gang, Abbey’s novel about an environmental saboteur. Sanders describes his bookstore as a safe space for wandering souls. As long as you’re curious enough to enter the maze
PHOTOGRAPHY BY JAY DASH
HIT THE SLOPES
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WESTMINSTER COLLEGE: MAKING SALT LAKE CITY SMARTER SINCE 1875.
Our classrooms include the shores of Great Salt Lake and the peaks of the Wasatch Range. Mountain vistas and urban surroundings provide endless possibilities for exploration. Students are guided by accomplished professors to flourish, break molds, succeed in their careers, and change the world. Fifty percent of Westminster students come from out of state, but 80 percent stay in Utah after graduation—contributing to the local economy and greater world in diverse ways. One-on-one mentoring helps every student find their passion and success. Here, students are the priority.
westminstercollege.edu
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A view of the Wasatch Range
Bison roam at Antelope Island State Park
my destination, I stumble upon a little park called Hidden Hollow. It’s a leafy glen tucked between shopping centers, and a chuckling brook runs through it. I pick a meandering concrete path and walk alongside the brook. There are other people out tonight. Some of them are jogging. Two young parents are pushing a stroller, and one older guy is sitting on a bench, watching the water and listening to it ripple. I know what I’m doing tomorrow.
I
n many places, getting outside of your element requires a long journey. Not for residents of Salt Lake City. I kick off the next morning by driving just north of the city to cross the long bridge to Antelope Island State Park. Spanning 42 square miles on the Great Salt Lake’s southeastern shore, the park is home to bison, elk, and, yes, antelope. The island’s pinnacle, Frary Peak, is among the more popular natural wonders you’ll encounter here. Still adjusting to the Utah heat, I take an easier hike to Ladyfinger Point on the northern side of the island. Later, I glimpse bison grazing near the bottom of a hillside. My next stop is the Wasatch Range itself. I ascend into the mountains by taking I-80 from SLC to Park City, which involves an elevation gain of nearly 3,000 feet and puts some hair on the transmission of my rental Ford Fiesta. Park City is known for hosting the Sundance Film Festival, and it’s where much of the infrastructure for the 2002 Winter Olympics was built and remains in use. I rendezvous with Kim Brown, a creative director for a catalog company who I first met at the Seal
PHOTOGRAPHY BY JOHNNYA123/ISTOCK (BOTTOM LEFT) AND CHERI ALGUIRE/ISTOCK (TOP RIGHT)
of bookshelves with an open mind, you’re likely to find something worth savoring. “I’ve done some really fabulous hikes, from Australia to Utah,” Sanders tells me. “And the whole point of going on the hike—or going on the hunt for a book—is to not know what you’re seeking, and to find it.” I’d love to spend the rest of the day roaming this literary labyrinth, but travel writing duty beckons, so Sanders sends me off with a fresh copy of Charles Bowden’s Blood Orchid, an unflinching and often devastating history of man’s relationship with the natural world. I take the light rail up into SLC’s eastern foothills, to the Natural History Museum of Utah. I spend the next hour listening to descendants of Utah’s Native American tribes as they recount their hard-won struggle for tribal sovereignty in Utah and nearby states. These video testimonials are just one piece of the museum’s stunning and deeply moving Native Voices exhibition. And something of an epiphany is beginning to emerge. The land here in Salt Lake Valley has cast a sustaining spell on one generation after the next. As the sun goes down and I take a stroll through Sugar House—a bucolic residential neighborhood and home to Westminster College, Utah’s only accredited liberal arts college—I’m reminded of the humility that nature can inspire in humans. Perhaps there’s something universal about feeling tiny and wondrous in the face of mountains and desert— something that can bring people together. I’m heading to nearby Wasatch Brew Pub for a beer, but before I reach
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concert. An avid hiker, she’s the perfect person to take me up the Moose Puddle Trail, which begins right next to an active bobsledding course. As we climb through birches and wildflowers, the sound of sleds whizzing down the tracks echoes from below. Mountain bikers rumble past on the ribbon-like trail as we break through the tree line and step out onto a breezy ridge. Later, for dinner back in SLC, I’ve managed to snag a reservation at Log Haven, the mountain hideaway of a steel tycoon that’s since been refashioned into a gourmet dining oasis. To reach the restaurant, I drive deep into Millcreek Canyon, leave my car with a valet, and climb a pathway to the chic lodge. A wedding reception is taking place in the courtyard, so I’m seated in the dining room, right in front of a window facing a silvery waterfall. When my grilled bison steak with sweet potato orzo and smoky succotash arrives, it’s almost too much. Almost. A meal at a joint like Log Haven could be the capstone to a busy day. But when I stagger down the path to my car, it’s 7 o’clock, the sun is still up, and I’m
reminded of something I had been urged to do. I slide my hiking boots back on, get in the car, and set my phone’s GPS for The Living Room Trail. Located right by the University of Utah campus—not too far from the Red Butte Garden—this short, challenging trail takes visitors up to a scenic ledge on Mount Wire. There, I’m told, people have arranged stones to resemble sofas. I walk up the trail, sweating, huffing, hoping to reach the ledge before sundown. I meet students, families, and solo wanderers like myself. By the time I arrive at the overlook, I’m heartened to find that a few of the “sofas” are occupied by hikers drinking in the vista. I gaze out at SLC, a blinking grid of activity far below. It’s a very different view than the one Brigham Young saw when he took his first gander at the valley. What I see as the sun goes down is a rebuttal of the idea that the American West is a wilderness of rugged individualism. Sure, you can find that out here. But in Salt Lake City, I found a welcoming community bound together by a love of exploration and discovery. This town is a living testament to the possibilities of human collaboration. All you have to do is go west. Or east, depending. Whatever. My point is that once you’re in SLC, you’re in. Miles Howard is a freelance writer living in Boston. Email him at mileswhoward@gmail.com.
PHOTOGRAPHY BY ERIC SCHRAMM
Red Butte Garden
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Essay
W
O’Connor’s Law
See the world and you’ll be a better judge of everything. That’s what retired Supreme Court Justice Sandra Day O’Connor taught the women and men who worked for her. / BY EVAN THOMAS
ILLUSTRATION BY MARC ASPINALL
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hen Sandra Day O’Connor graduated near the top of her class from Stanford Law School in 1952, she called at least 40 law firms looking for a job. Only one would even give her an interview. The partner asked, “How well do you type?” She said she didn’t want to be a legal secretary. O’Connor went on to have astonishing success in the law and became the first ever woman on the U.S. Supreme Court (appointed by President Reagan in 1981). Today, at a time when half of all law students are women, her achievement is perhaps easy to take for granted. Justice O’Connor, who is 89 years old and suffering from dementia, is not as well-known as Ruth Bader Ginsburg, who joined the Court in 1993, 12 years after O’Connor, october 2019 Southwest 61
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Sandra Day on her family ranch in Arizona
Channel; another had been an undercover CIA agent). O’Connor believed that people were not just happier but more productive if they made themselves get out of the office and experience the wider world. Raised in the harsh and demanding world of a cattle ranch in the Arizona high desert, O’Connor was a no-excuses boss. She was not easy with
“We were getting not just an apprenticeship in law but an apprenticeship in life.” the compliments. One year, some clerks took a photocopy of her hand and taped it on the wall of their office under a sign that said, “If you want a pat on the back, lean here.” But the clerks also understood how much she cared about them as people, and that they were receiving more than
PHOTOGRAPHY COURTESY OF PENGUIN BOOKS
but she was a trailblazer in her own way. O’Connor did not use the word “feminist,” and she was not an activist for women’s rights, yet she played a huge role advancing them. She knew what it was to be a role model for women and would say, “It’s good to be first, but you don’t want to be the last.” In public, O’Connor came across as a combination of tough cowgirl and country-club Republican—smart and stylish when she was a younger woman, and then a little matronly, but always with flashing, almost piercing eyes. She could be at once intimidating and warm. During her 25 years on the Supreme Court, and for many years after her retirement in 2006, she acted as both mentor and model to scores of women, especially her law clerks. About half of O’Connor’s hundred-odd law clerks were women. Supreme Court law clerks not only research but also help write a justice’s opinions; they usually are the top grads from the best schools. O’Connor chose hers not just for their brains, which were a given, but for their personalities and varied life experiences (one had swum the English 62 Southwest october 2019
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legal training in her chambers. “She was actually modeling a balanced life,” says Lisa Kern Griffin, who worked for O’Connor in 1997 and ’98. “Make time for your family. Take care of yourself. Experience the outdoors and get some exercise. Have a sense of the wider culture. Enjoy lively dinner parties and a varied circle of friends. Never be above taking care of people. It was really unusual. We were getting not just an apprenticeship in law but an apprenticeship in life.” O’Connor herself was probably the most social Supreme Court justice in history (a low bar, admittedly; most justices live cloistered lives). She went out often in the evening to dances and parties, concerts, and shows. She was also almost certainly the most traveled justice ever. In 1997, O’Connor achieved her goal of speaking in every state (the last was West Virginia). In part, she was practicing what she preached: Women achieved power, she believed, by
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She embraced the dance of balancing work and play.
putting themselves out there, by being visible and accomplished. Travel, at home and abroad, broadened her horizons in ways that affected her judging, making her sensitive to different outlooks while deepening her appreciation for the rule of law. She also went for the joy of experience. A lifelong sportswoman,
she was a low-handicap golfer and expert skier. She was an avid, if somewhat impatient, fly-fisher and bird-watcher. On her trips, she could often be found in waders or on a horse. On one fishing trip to Alaska, she fended off a grizzly with a can of bear spray. As a girl, Sandra Day spent hours poring over old National
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Geographic magazines. It filled her with a wanderlust that took her to China and India, to Argentina, Africa, and the Middle East, Australia and New Zealand, and all over Europe—again and again. Her capacity to race across time zones was jaw-dropping. She once interrupted a legal gathering in London to fly to Tokyo and back—18 hours in the air, each way, over one weekend—to fulfill a promise to address a women’s conference. “It is not a pleasing prospect,” she wrote in her journal (underlining “not”), “but I cannot disappoint the Japanese women who are counting on me and who are trying to attain better opportunities in the work force.” She did all this traveling while serving as a Supreme Court justice. The court hears cases from October through April, freeing up a large chunk of the summer to globe-trot, but she also squeezed in trips on weeks when the court was not hearing oral argument. She traveled with other justices but often alone or with her husband and preferred using carry-on luggage. Her law clerks were in awe. She did her best to include them on cultural outings, taking them to museums all over Washington and on brisk walks down Capitol Hill to the Tidal Basin to see the cherry blossoms at their peak bloom. An outing to the National Arboretum was not exactly a stroll in the park. “This wasn’t quite stopping to smell the roses,” recalls Stuart Banner, who clerked for O’Connor in 1991 and ’92. “It was more like speeding up to smell the roses. And learning why they smelled the way they did. And how one could become a better rose smeller.” The clerks did their best to keep up. On a whitewater rafting trip in southern Pennsylvania, the rafting guide carefully instructed the group that if anyone fell out of the boat, no one was to play the hero and jump in to the rescue, because then the guide would have to rescue two people. On the raging river, O’Connor flipped out of the boat.
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All four clerks jumped in after her (or so the story was told; the real number was probably two or three). Just because O’Connor wanted her young mentees to get out there and enjoy life didn’t mean that they could skip out on work. Late on a winter’s night in 2000, the justice returned to her chambers after a social engagement to
Boating with future colleague Chief Justice Warren Burger in 1979
pick up some papers. Encountering her clerks still laboring away, she said, “Go home, you’re working too hard!” One of the clerks, Noah Levine, responded, “OK, does that mean you don’t need this memo first thing in the morning?” O’Connor responded, “No, I want the memo in the a.m.” The clerks shrugged, packed up, and followed
the justice to the elevator. She went down to her car, and the clerks walked around the block, and then went back to work, laughing. The life that O’Connor was modeling would be a challenge for anyone, but O’Connor had an off-the-charts energy level and an almost supernatural capacity to focus on the task at hand. She got across her message. Today, her former law clerks are professors and top corporate counsels, Supreme Court advocates and federal judges; they are also wives, mothers, husbands, and fathers. As engaged citizens, they remember her lesson and her example—to be out and around, curious and vital, and not mere drudges to the job. Evan Thomas is the author of First: Sandra Day O’Connor and other New York Times best-selling books. Is there a person who inspires you? Drop us a line at letters@ southwestmag.com.
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Growing up, my brothers and I wanted to tear one another apart.
The Cat That Healed Us Greg Almond, our perceptive family pet, brought us together.
By Steve Almond lllustration by Paul Blow October 2019 Southwest 69
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How desperate are my children for a pet? Let's put it this way: Recently, they cosigned a five-page contract—painstakingly composed by my 12-year-old, Josie—pledging not to fight for an entire year in exchange for the pet of their choice. As of this writing, Josie has gone 23 days without a fight, eclipsing her previous record by 22-and-a-half days. I should confess here that my wife, Erin, would be happy to get a pet. She often indulges the kids by looking online at stray cats and dogs and (God help us) baby pigs. I’m the one holding up the acquisition. And the reasons I cite are all eminently reasonable: Our house is too small, we travel too much, we’re completely stressed out already. But the real reason I can’t pull the trigger is because I know, deep down, that no pet will ever live up to Greg Almond, the cat I had in childhood. And by childhood, I mean that Greg lived with us from the time I was 5 until well after I’d left home for college. Greg came to us with a brother, Tiger, though just a few years later Tiger was hit by a car in front of our house. Strange as it may seem, we were young enough that we somehow thought it necessary to bring Tiger inside the house and show him to Greg. This is part of why Greg Almond meant so much to us, I think:
We had shared an early, intense experience of death. I realize that Greg Almond is an absurd name for a feline, by the way. It did not derive from the rock musician Gregg Allman, though the origin of the name is—like virtually every aspect of our childhood—a matter of some dispute. I’d always heard that we chose Greg because he had a gray coat with an egg-shaped white patch on his chest (gray plus egg equals Greg). My older brother Dave claims he bestowed the name in honor of the oldest brother on The Brady Bunch. I also realize that every pet owner on earth believes his or her animal is special. I’m not here to argue that point. I can only tell you that Greg was, in a very real sense, the emotional glue of our family. He was the most empathic creature of any species I’ve ever encountered. What else can you say about a cat that worried about us so much he actually followed us to school? He did this over and over, each day, lingering until my two brothers and I reluctantly carried him home. Mind you, he wasn’t any sort of fancy breed, a Russian blue or a Chartreux. He was just a shelter cat with kind green eyes and a preternatural ability to read our moods and provide us comfort. You see, I grew up in a family that was far more fractious than the one Erin and I preside over. My parents were loving but distracted professionals who gave us the run of the house. My brothers and I turned it into a battlefield, fighting constantly, often physically and at times viciously. I can still remember the feeling of those clashes, the fear and rage that flushed through us, the hammering of our fists and hearts. But what I remember even more vividly is how, after each of these
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altercations, Greg Almond would quietly pad into my room and leap onto my bed to console me. He did this in small physical ways: licking at my bruised knuckles, nuzzling my chin. “I see Greg’s making his rounds,” my dad said to me, after one particularly nasty brawl. Because, of course, Greg did the same thing for my brothers, too. He sensed our pain. And not just the physical kind. Whenever I felt sad— spurned by my brothers or humiliated by the world at large—Greg would appear to offer succor. He behaved like what would now be called a service animal. And our parents understood how important Greg was to us, so much so that he was essentially treated like another sibling. My twin brother, Mike, reminded me of the time that we were pulled from our class and ordered to report to the front office, so that our dad could tell us that Greg had survived his kidney surgery. “Is Greg your brother?” asked the woman at the front desk, sympathetically. “Nope, he’s our cat,” Mike replied. “Dad wouldn’t have called us out of class if it was just a brother.” He was only half-kidding.
twins: one, the angel of mercy, the other, the agent of vengeance. Like any true angel, Greg seemed capable of the miraculous. One time, he curled up for a nap in the back of my mom’s station wagon. She didn’t realize he was there until she arrived at my grandparents’ house. She ran inside to return a serving dish and when she came back to the car, Greg had escaped out a window. Unable to find him, my mom returned home to break the bad news. Our grandparents lived 5 miles away, in a neighboring town, with half a dozen major roads in between. Greg had a flea collar
Whenever I felt sad—spurned by my brothers or humiliated by the world at large— Greg would appear to offer succor.
Greg’s instinctual empathy was all the more remarkable because our home was not an easy place for cats to live. As should be clear, my brothers and I had anger issues, and we sometimes took this out on our pets, treating them roughly. The effect this treatment had on the cat we got a few years later to keep Greg company (a black bruiser we dubbed Butch) was immediate and striking. Butch became the neighborhood bully, and he clawed at us (rather sensibly) if we came too close. Looking back, it seems to me that Butch channeled the free-floating aggression in our home, while Greg tried, heroically, to comfort the hurt boys beneath our hurting. It was like they were dark
on but no other identification. We knew we’d never see him again. My brothers and I were high schoolers by then, well into our sullen teen years. But we were utterly (if quietly) disconsolate. Five days later, we were sitting at the breakfast table talking about Greg, more or less in the past tense, when he suddenly appeared at the back window, emaciated, missing a portion of his left ear, but intact. I’ve always privately regarded this event as quasi-religious: the Resurrection of Greg Almond. I’ve tried to explain all this to my kids, of course, so they understand my reluctance to get another pet. They’re not buying it. “If you loved one pet so much, you can love another one,” Josie told me as I signed her no-fighting-for-a-year contract. She only has 342 days left to prove her point. May the spirit of Greg Almond be with her. Steve Almond is the author of New York Times best-sellers Candyfreak and Against Football. His latest book is William Stoner and the Battle for the Inner Life. Email him at stevealmond joy@gmail.com. october 2019 Southwest 71
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The Best Kind of Friend One more reason to love dogs? They give us something people can’t: solitude and companionship. At the same time. by Vicki Croke photography by Trevor Paulhus
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I
work from home, in the blissful quiet away from the bustle of the world. I love solitude but don’t like being alone, which could be an impossible paradox—if it weren’t for dogs. Time alone with your dog does not mean being lonely. Recently, deep in thought about a new project, I absentmindedly stood up from my desk and began to pace around my office. During one of these circuits, I became aware that Walter, my 7-month-old, 115-pound wolfhound, was walking with me, step for step. Silently. Seriously. A close, quiet shadow to my left. A partner in my solitude. I laughed at the dearness of what he was doing. As we looked deeply into each other’s eyes, he “smiled” with a relaxed expression and wagged his long tail. When I hugged this great, wiry-coated guy, he leaned into me and I could feel his chest expand as he slowly inhaled and then exhaled in a familiar sigh of contentment. Then I got back to work. More focused, and a little happier. OK, a lot happier. Walter is tall, still growing, rangy, and full of youthful enthusiasm, so in general, I wouldn’t describe him as subtle. Except in moments like these. And I know there are more coming. Many more, because I have so gratefully shared my life, including my solitary moments, with dogs. But isn’t the very idea of sharing solitude a contradiction? About a hundred years ago, the essayist and naturalist John Burroughs made clear that he didn’t think so. He wrote that with a dog, “You are alone and not alone; you have both companionship and solitude.” It’s an idea that has intrigued me, and I’ve known so many others who have expressed this same sentiment: that their dogs have provided soul mate-level company without interfering with contemplation. In fact, they’ve enhanced it. I turned to the experts, starting with Alexandra Horowitz—she’s been thinking, writing about, and analyzing this unique relationship with dogs as head of the Dog Cognition Lab at Barnard College, Columbia University. She’s also shared her insights in wildly popular books—among them the best-selling Inside of a Dog: What Dogs See, Smell, and Hear, and the recently released Our Dogs, Ourselves: The Story of a Singular Bond. “With some exceptions, dogs don’t intrude on our solitude,” she wrote to me in an email. “My dog may bark or want attention, but they are hugely agreeable to simply sit when we sit, walk when we walk, play when we play. In fact, there is research showing how quickly dogs will follow their person from sitting to walking to standing—even, often,
turned in the [same] direction their person is.” That, of course, reminded me of the little stroll Walter took with me in my office, the one that was less an interruption and more a psychic bolstering. In recent years, there has been a wonderful explosion of scientific inquiry that takes our bonds with dogs and other animals more seriously than ever. Studies illuminate just how smart dogs are, reveal evidence of the ways in which they (and animals in general) connect with us and us with them, and track the benefits of this connection. It’s mutual.
T
here are specially designated labs in universities around the world—like the one Horowitz runs— assessing dog cognition, and there’s a hefty dose of bonding analysis involved, too. There are even imaging labs where dogs are (positively) trained to allow for the latest fMRI (functional magnetic resonance imaging) to try to “picture” how dogs’ brains work through patterns of brain activity— what they’re thinking and feeling and what they share with us. All of these pieces are part of a puzzle that’s gradually coming together. The human bond with dogs is at least 15,000 years old, maybe more than twice that, and yet we keep discovering more about it. Lately, it’s with cutting-edge technology. Researchers have known for some time that just being with a dog can
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Imaging labs are aiming to “picture� what dogs are sharing with us through patterns of brain activity.
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lower our heart rate and our blood pressure (happily, it’s reciprocal; studies suggest we lower theirs, too). Research from a university in Hungary that used fMRI technology suggests that, among other things, dogs can distinguish emotional cues in our voices. In particular, I’ve always enjoyed the kinds of observations that are about how dogs can be better companions than the people around us. Dogs can lower our stress even when our closest human connections fail. In the 1990s, medical researchers at the University at Buffalo, The State University of New York monitored the heart rate and blood pressure of hundreds of couples who were given stressful tasks to perform, such as making a speech or solving math problems. The results suggested that your dog will be of more comfort to you in a given stressful situation than your spouse. Research has revealed that petting a dog (or cat, by the way) can reduce stress-related cortisol levels, that dogs are more expressive when we are looking at them, and that those of us who love dogs may live longer, healthier lives with them. A new report just this year has zeroed in on those expressive doggie eyebrows that lift up and, according to the experts, likely cause a nurturing response in us. It seems that the muscle responsible for that sweet puppy dog expression, so lacking in wolves, evolved because it’s something we favored in the canines who live among us. As that eyebrow inquiry suggested, there is something magical and measurable that often happens when we look into each other’s eyes: We feel good. There have been analyses about that chemical connection and the release of oxytocin, the feel-good “love” hormone. Meg Daley Olmert wrote an entire book about it: Made for Each Other: The Biology of the Human-Animal Bond. As Horowitz wrote to me, “If I think about the scientific aspects of dogs that make them such good companions, yes, it’s the oxytocin hit when we pet dogs or gaze at them; it’s their responsiveness to our gaze; [it’s] their looking us in the face, like a partner or friend. It’s also, for me, their being tuned in to aspects of me that I might not be awake to: for instance, their noticing a difference in my behavior when I’m sick or upset. Anecdotally, my dog picked up on my pregnancy before I did; non-anecdotally, we know that they recognize us by our smell, and can find lost humans by theirs. What is more personal than our smell? And yet dogs never complain about it: They revel in it.” Dogs are spectacular beings and individuals, and they’re very much present as their own personalities in the lives of those of us who love them. In our email exchange, I had to agree when
Horowitz kindly balked about labeling time alone with dogs as “solitude.” That’s especially valid if in any way that seems to negate a dog’s own very real presence. So, how do they connect so deeply without making us self-conscious? They certainly don’t achieve that by ignoring us. Horowitz has written that dogs watch us like no other animal watches us. My friend, the naturalist and best-selling author Sy Montgomery, amplified that point to me by phone one afternoon. “No one will see you with as much love,” she said. “They hunger to know us. Dogs have made it their No. 1 job to know what we’re feeling; that’s more than any other animal.” And, in reading us, dogs don’t get hung up on the attributes that we might feel self-conscious about around humans. “Dogs see who you really are,” Sy said. “They don’t care about your eye makeup or if your hair is combed. They see right to your heart, and they don’t get waylaid by that other stuff.” At our best, I hope we do the same for them.
S
cience may be measuring the way dogs can improve our lives, and Sy even measured her own life by the animals around her in How to Be a Good Creature: A Memoir in Thirteen Animals. Everything I do—writing, reading, running errands, driving—is made infinitely better by the presence of a dog. It’s been that way throughout my life. My parents adopted Penny, our first dog—a glorious collie-type mix—when I was 2 years old. No matter what my social or personal circumstance, I am a better person with a dog. And that seems to only be getting stronger. The older I get, the more they are part of my soul and the less I can part from them. I feel different when I am dogless. My friend Elizabeth Marshall Thomas has described losing a dog as akin to losing a limb. Liz is an original thinker and the author of a number of revelatory books like The Hidden Life of Dogs. Dogs “So a dog is like a body part, as important to us as our arms or legs,” Liz wrote in Tamed and Untamed: Close Encounters of the Animal Kind (a book co-authored by Sy, and for which I wrote the foreword). Liz goes on to say, “If we’re in the bathroom taking a shower and our dog comes in to be together, we are no more embarrassed by her presence than we are by the presence of our legs. But if a person comes in, we might grab a towel, the intruder would back out quickly, and a torrent of apologies would follow.” How do we describe the unique role dogs have in our sense of self? Horowitz has listened in on
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Research has revealed that dogs are more expressive when we are looking at them, and that those of us who love dogs may live longer, healthier lives with them.
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the way people talk to their dogs. In her email, she said, “After much eavesdropping on people talking to their dogs—not the imperative commands, but the one-sided conversations—I began to suspect that dogs play a role similar to the voice in our heads that we have an ongoing conversation with. The one who narrates what you’re doing, reflects on what you’ve done, and plans what you might do in the future. We animate that person in our heads and plant them into the figure of the dog. So we would be no more self-conscious around dogs than we are around ourselves. Maybe less so: Our dogs do not care if our shirts are on backward, we have drooled slightly in our sleep (that might be interesting to them, actually!), or we hum off-key. Other people take us out of our own headspace, but dogs are like our better selves.” For most people, the late Edward Albee, a three-time Pulitzer Prize–winning playwright, is best
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The writer with her wolfhound, Walter. His hugs are big. Their bond is immeasurable.
known for the play Who’s Afraid of Virginia Woolf? But to me, his name is synonymous with wolfhounds. He wrote a beautiful essay about his hounds and how one, Harry, would express himself in an especially wolfhound-y way to those of us who know them. Albee granted me permission in 2007 to reprint that essay in a wolfhound club newsletter I was editing, and the loveliness of his words and his kindness in giving me that permission sticks with me. Albee and Harry would often sit watching the ocean together, and
he wrote that when he’d ask Harry something like, “Aren’t those great waves?!” that the big dog would lean against him “a little and just … sigh.” So, when I think of dogs enhancing our solitude or becoming so close to us that their presence provides a kind of unselfconscious joy, I’m gratified that we’ve got such an abundance of social and medical science these days validating it all. But I don’t really think of computers, laboratories, or brain activity mapping. I think of a playwright’s magnificent friend Harry and dogs like him who sit with us watching the surf. All kinds of waves improve when we’re with a dog we love. Journalist and author Vicki Croke, whose books include Elephant Company and The Lady and the Panda, covers animal issues for the NPR newsmagazine Here & Now. Keep up with Vicki (and Walter) on Twitter: @VickiCroke.
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Crossword Answers on page 114
Across
1 “Cut it out!” 5 Huck Finn’s
transport
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machine 14 Wolf’s wail 15 Hairdo for Jimi Hendrix 16 Nobel Prize category 17 Lot measurement 18 Grizzly’s hideaway 19 Fastener that’s turned 20 What’s parked in a 55-Across’ driveway? 23 ___ tai (tropical cocktail) 24 Catherine ___-Jones 25 “Unbelievable!”
28 Like informal
language 31 Periodic Pacific current 33 Interactive game platform 34 What grows in a 55-Across’ garden? 37 Actress Faris of TV’s Mom 39 South Korean car company 40 Clears (of) 41 What opens a 55-Across’ front door? 46 “Unforgettable” singer ___ King Cole 47 Cease to exist 48 What a wind farm produces 50 Last year’s jrs. 51 Gentle throw 54 “Well, lah-di-___!”
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inspires jitters
60 “Not another word!” 63 Home of the Big
Ten’s Hawkeyes
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pops up
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Down
1 Hoax 2 Bull, in Barcelona 3 Wilson of Wedding
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25 Rubbing clean 26 Eventually 27 Word in many
Razzie Award categories 28 Baseball pitch with hard downward movement 29 Cruise ships 30 Beatle bride, familiarly 32 All Things Considered airer 33 Nest-building stingers 35 Break a commandment 36 Walk off with 38 “The Greatest,” in the ring 42 Posh properties 43 $1,000, for short 44 When a contract period is over 45 “Uh-huh” 49 Scholarship founder 52 Take potshots 53 Seat at the bar 55 Employ 56 Shepherds watch them 57 Strongly encourage 58 Stuffing seasoning 59 Furry Return of the Jedi creature 60 Hit with high voltage 61 Swearing-in words 62 Ariana Grande’s genre
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Agenda
SET YOUR SIGHTS ON
PHOTOGRAPHY BY KEVIN BROWN/STATE FAIR OF TEXAS®
Dallas › Miami › Seattle Reno, NV › Chicago › Denver › Hawaii › San Francisco › Minneapolis Boston › New Orleans
Where to Go Next
Need a reason to get away this fall? Find it here.
THROUGH OCTOBER 20
Say Howdy, Folks
/ DALLAS
Every year, there are new attractions (like an exhibition on Texas cinema), new rides (count us in for the gravity-defying thrills of whatever the “Moon Raker” is), and new food. (We feel powerfully drawn to the just-unveiled “Big Red Chicken Bread,” a sunglass-wearing fried chicken wing perched atop a frosted donut.) But it’s the time-tested traditions that keep us coming back to the State Fair of Texas. Chow down on a corny dog, stroll across the historic fairgrounds, and root for your favored swine in the pig races. Out-of-towners are welcome. You’ve heard the cliché about the size of this place, but locals place equal stock in the state motto: “friendship.”
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Dance in the Street Carnival celebrations in cities around the world are marked by lively music, dancing, and vibrant festivities. Of course, in Miami,
celebrations featuring lively music, dancing, and vibrant festivities can be found all the time for no reason other than, well, this is Miami. (To be clear, that’s more than enough of a reason.) But Miami Carnival is an especially good time,
distinguished by parades, parties, concerts, and cookouts. And the costumes are always on point. OCTOBER 12 SEATTLE
Light Up the Lake That’s not smoke on the water. These lanterns, set adrift on Green Lake at the Seattle Public Theater, get their soft glow from LED lights. Each lantern is inscribed by festival attendees. You can choose what to float onto the lake, whether it’s an illustration, a poem, or a simple signature. Just don’t expect your message to be discovered later. At the end of the Seattle Water Lantern Festival, crews retrieve the lanterns to leave no environmental trace of the evening’s festivities. What remains, though, is the memory of a remarkable sight, one that may conjure feelings of oneness and peace with the world. At the very least, you’ll swoon at the pretty lights.
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PHOTOGRAPHY COURTESY OF WATER LANTERN FESTIVAL
OCTOBER 11–15 MIAMI
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OCTOBER 26 RENO, NEVADA
Reanimate Yourself Don’t run, don’t walk, but stagger and moan for brains en route to the Reno Zombie Crawl. This night of people dressed as the living dead presents a fun spin on Halloween season carousing, with dozens of downtown bars and casinos participating in drink specials and zombie-themed entertainment. You’ll pay about $10 for a “crawl cup” and a map, which you’ll use for entry into the many parties within walking distance. You’re on your own for a costume, although last year’s event included a zombie makeup station. THROUGH OCTOBER 27 CHICAGO
PHOTOGRAPHY BY DAVID MARSHALL FLEMING
Vamos al Teatro
Daughter of a Cuban Revolutionary (Oct. 9–13 at the Goodman Theatre) is a deeply personal solo show informed by the performer’s family history in Cuba. Hotel-Ó (Oct. 24–27 at the Repertorio Latino Theater Company) is an experimental take on Shakespeare’s Othello, performed in Spanish. The Delicate Tears of the Waning Moon (through Oct. 13 at Steppenwolf’s 1700 Theatre) is a one-act drama about a truth-seeking journalist. The plays included in this year’s Chicago International Latino Theater Festival vary in content, but they all feature Latino voices telling stories of immediate cultural relevance.
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OCTOBER 25–27 NEW ORLEANS
Move to the Music Most big music festivals are in the spring and summer, when the sun is shining and people are in the mood for a vacation. In New Orleans, live music and sunshine are a year-round proposition, and vacation is a constant state of mind. The Voodoo Music + Arts Experience at City Park packs in festivalgoers for a Halloween weekend full of local food, brews, and art
installations. This year’s headliners include Beck, Post Malone, and Guns N’ Roses, and you’ll find plenty of gems among the smaller-print names on the lineup. NOVEMBER 1–9 DENVER
Put Art on the Calendar It’s not like you ever need an excuse to visit Denver, which, even on its off days, remains a place rich in culture, natural beauty, and history. Denver Arts Week, however,
is nothing but on days. The schedule is chock-full of more than 300 discounted events showcasing the Mile High City’s best art, music, and theater. Denver claims seven distinct neighborhood art districts. All of them are worth exploring on a “First Friday Art Walk,” when galleries and studios keep late hours. But if you’ve only got one night in town, make it Nov. 2 for “Free Night at the Museums,” when Denver’s biggest museums open late to offer free admission and special programming. You may want to come back for the Denver Art Museum’s wide-ranging exhibition of Claude Monet paintings; that presentation opens on Oct. 21 and runs through Feb. 2. NOVEMBER 7–24 HAWAII
Leave the Beach Behind The Hawaii International Film Festival lives up to the “international” part of its name with a history of showing new, groundbreaking cinema by filmmakers from Asia and the Pacific Islands. (Programmers fill out the schedule with other films from around the world.) The festival can also make a claim to being interisland: Films screen at theaters in Oahu from Nov. 7–17 before jumping to Kauai, Maui, and the Island of Hawaii on Nov. 21. NOVEMBER 22–24 SAN FRANCISCO
And You Don’t Stop In the late 1970s, the four elements of hip-hop were defined as DJing, rapping, graffiti, and break dancing. Hip-hop has come a long way since then, and break dancing alone hardly does justice to the many styles and forms on display at the San Francisco International Hip Hop DanceFest, which pays tribute to the genre’s past while pushing it into the future. In fact, we might need quite a few more elements to encompass the professional dance companies coming from around the world to perform at the Palace of Fine Arts.
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OPTION 2
START YOUR VEGAS ADVENTURE
WHERE IT ALL BEGAN THROUGH JANUARY 12 MINNEAPOLIS
Immerse Yourself in Art Say it slowly: Gesamtkunstwerk. That’s German for “total work of art,” a unified piece that brings together various mediums, from painting to poetry to music. It’s an undertaking suited to Chicago artist Theaster Gates, who uses found objects, sculpture, and live performance to examine tangled social issues. In Theaster Gates: Assembly Hall, an exhibition at the Walker Art Center, guests will explore four rooms outfitted with items from Gates’ collections, including thousands of glass lantern slides and repurposed cultural artifacts. THROUGH JANUARY 20 BOSTON
PHOTOGRAPHY COURTESY OF WALKER ART CENTER
Play Pretend
In 1917, a series of photos featuring two English schoolgirls posing serenely with several winged fairies became a sensation. The fairies were eventually proved to be paper models and the girls hoaxers, but the popularity of the “Cottingley Fairies” spoke to the potential of photography to capture fantasy as much as it demonstrated our willingness to accept illusion as reality. Now there is Make Believe, an exhibition at the Museum of Fine Arts, Boston showcasing the work of five contemporary artists who have staged and photographed scenes worthy of a fairy tale. The images are both surreal and believable.
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Don’t let fear keep you from taking control of your financial future. Let these business owners and entrepreneurs share some benefits of joining a franchise system. By Jim Gold
dogtopia makes it all possible when trevor and lindsay
Conti pursued their dream of running a Dogtopia dog daycare, they realized they’d be among the youngest franchisees in the company’s system. The Contis bought their Dogtopia outside Madison, Wisconsin, in April 2018, right around the time of their first wedding anniversary. “But nobody treated us like kids,” says Trevor, 34. “They treated us like one of the gang.” The team at Dogtopia’s headquarters made clear this was more than a business transaction. “They always seemed very interested in us and not just in selling the franchise,” says Lindsay, 33. The Dogtopia team and other franchise owners helped the Contis see the growth opportunities in the booming pet industry, Trevor says. Pet parents want the best for their dogs—the Contis point to their own Great Dane, Atlas, as proof. Dogtopia franchises are conveniently located, and each center offers an open-play environment that encourages socialization and exercise, as well as special air filtration and safe flooring that protects dogs’ joints. All Dogtopia locations also have webcams so
that pet owners can check in and observe their dogs whenever they want. Potential franchisees are encouraged to call current franchise owners to get comfortable with Dogtopia, says Neil Gill, the CEO and president of Dogtopia Enterprises. Once approved, candidates are also welcome to visit Dogtopia daycare centers and the Support Office to learn why Dogtopia is the fastestgrowing brand in the booming pet industry. Dogtopia offers an unparal-
Dogtopia is a rewarding way for dog lovers to get in on the booming pet care industry.
leled level of support, with an experienced and large support team on hand to help, Gill says. Dogtopia’s training and systems made it possible for the Contis to keep their day jobs. Trevor works in wealth management, and Lindsay is a registered nurse. Their Dogtopia franchise gives them newfound independence and a reliable business; it’s also something they can call their own. “It doesn’t feel as much like work when it’s your own thing,” Lindsay says.
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experts reduce risks eliminate any worries
you may have about franchising by tapping the expertise of The Franchise Insiders. “Our firm eats, sleeps, and breathes franchising,” says Jack Johnson, who co-founded the no-fee consulting firm with his wife, Jill. The Franchise Insiders matches clients to the franchise opportunities that suit them best. “On any given day, we are working with at least 20 people on their franchise search, and we help someone become a business owner just about every other week,” Johnson says. Because The Franchise Insiders works with hundreds of franchises, the Johnsons help
quell any fears clients might harbor about becoming a new business owner. They monitor franchise agreements, growth, and revenue averages for a variety of brands. “We know where industry insiders are doubling down and investing more into brands, so we can really help our clients get right to the best opportunities for building wealth and security,” Johnson says. “They may not always be the sexiest picks, but they are solid investments that, if done correctly, will provide great return on investment over time.” For example, you can take a business that’s been proven effective in one place and open it in your market, he says. “That’s the beauty of franchising,” he says. “If you do your homework and listen to the guidance of the franchi-
Jack and Jill Johnson know franchising inside and out.
sor, you should see a similar outcome. Franchising removes the guesswork and makes things predictable.” Franchises are great for transitioning from corporate America to business ownership, Johnson says. “When we work with a couple, we recommend that one person keeps their job while the other focuses on the business full time,” he says. Couples often keep that configuration until the franchise can support both partners. People can also keep their jobs and invest in a franchise that requires only 10 hours a week of executive-style work. “A business is a must-own asset,” Johnson says. “Having a business alongside your home will keep your interests diversified and provide steady cash flow.”
PHOTOGRAPHY BY REALITY AND RETROSPECT
FRANCHISES SPECIAL ADVERTISING SECTION
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Recession Proof - Million Dollar Franchise Opportunity Experts We’ve helped hundreds of people choose the right franchise.
THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.
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FRANCHISES SPECIAL ADVERTISING SECTION
you don’t need industry experience to succeed with a Buzz Franchise Brands business, but you should be passionate about providing great service. Interpersonal skills are most important for a potential franchisee, whether they’re interested in a Pool Scouts pool maintenance franchise, a Home Clean Heroes housecleaning service, or British Swim School. Technical skills can be taught. Franchisees just need to bring a willingness to work hard and learn. The benefit of franchising is the ability to use an established business model, says Gwen Marsh, Pool Scouts’ Marketing Director. “Franchisees need to bring their dedication and determination.” Pool Scouts provides training in day-to-day business operations as well as ongoing technical support and marketing assistance. The corporate team invites franchisees to take advantage of live webinars, online training, and the insights of other franchisees, Marsh says. Pool Scouts is always looking for chances to share the insights of successful entrepreneurs. At British Swim School, franchisees get the same level of support. Tracey Weller was a senior technical recruiter and staffing program manager for a tech company before she opened a franchise in Seattle. “It didn’t matter that I didn’t have an aquatics back-
ground,” Weller says. British Swim School provides excellent training in aquatics and swim instruction, and successful franchisees share their best practices with others. Brian Garrison, President of British Swim School, says a comprehensive training and onboarding process coupled with ongoing support gives prospective franchisees “a leg up relative to those trying to bootstrap their own businesses.”
Buzz Franchise Brands includes three distinct franchises, all dedicated to service.
The staff of Home Clean Heroes also knows how to help franchisees succeed with their new businesses. Jessica Ruiz worked in real estate in New York before her family moved to Virginia. She spent six years working in hospitality before opening a Home Clean Heroes. “We are fortunate to have the dedicated support of the corporate team,” she says. “They coach us along every step of the way.”
PHOTOGRAPHY BY BRITISH SWIM SCHOOL (LOWER LEFT)/ HOME CLEAN HEROES (LOWER RIGHT)
service gets buzz
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MAKING WAVES IN THE POOL SERVICE INDUSTRY
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844-SWIM-BIZ FRANCHISE.BRITISHSWIMSCHOOL.COM Pool Scouts Franchising, LLC | Home Clean Heroes Franchising, LLC | British Swim School Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.
©
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FRANCHISES SPECIAL ADVERTISING SECTION
be part of a team with lunchboxwax there’s nothing to fear when you sign a LunchboxWax franchise agreement. You’re going into the luxury speed wax business as a partner. “People buy into a franchise because of the efficiencies of scale you get with access to a proven business model,” says Debi Lane, LunchboxWax’s founder and CEO. “Our job as the franchisor is to commu-
nicate, collaborate, and give franchise partners the tools to be confident business owners.” Whether you’re new to the business or you’ve been with LunchboxWax for a long time, Lane says, the key to success is the same: Stay connected as a community and realize that together you are stronger. Known for its hip, cheeky vibe and a culture that pro-
Vice president of salon development Jinell Lanier and vice president of marketing Shaunalee Shipman.
motes confidence and leadership, LunchboxWax salons offer 15- and 30-minute services centered on soft-wax techniques to remove hair from a guest’s face, body, legs, or feet. Although the service is speedy, each guest gets a luxury spa experience complete with music from the company’s own specialized playlist as well as perfumed air pumped into salon lobbies. LunchboxWax chooses partners because of their ability to take the brand’s benefits and translate them into something meaningful, both to the guests they serve and to their communities, Lane says. “We want collaboration,” says Shaunalee Shipman, vice president of marketing. “Your success is our success, too.” Collaboration extends from headquarters to franchisees, waxologists, and customers. Franchisees come from all walks of life. Some have previous experience in the beauty industry, but it’s not necessary. LunchboxWax doesn’t expect every franchisee to know everything right away, says Jinell Lanier, vice president of salon development. The company meets with new business owners to help them with their business. LunchboxWax teams assist with everything from site selection and salon construction to daily business operations. They will also help with hiring and mentoring waxologists. Nicky Lecher, who opened her LunchboxWax salon in the San Francisco Bay Area in 2015, says new franchisees should embrace the brand and company culture to succeed.
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FRANCHISES SPECIAL ADVERTISING SECTION
trust an industry leader investing in a SealMaster franchise is a good decision for entrepreneurs who want to grow and associate with an industry leader. “SealMaster is synonymous with pavement maintenance and preservation, which is a huge industry,” says business development director Jason Hedlesky. Potential franchisees have the option to purchase manufacturing territories or distribution-only territories. With a manufacturing territory, SealMaster franchisees produce pavement sealers. With a distribution territory, franchisees are supplied with
SealMaster pavement sealers. In both cases, they distribute a full line of pavement maintenance products and equipment. Both options equip franchisees to uphold SealMaster’s “One-Stop Source” brand promise. “Our customers know we’re going to have what they need when they need it,” Hedlesky
SealMaster has franchise opportunities across the country.
says. “We equip our franchisees with the training and support to be the preferred suppliers in their protected franchisee territories, which are large by design.” According to Hedlesky, a SealMaster franchise is ideal for someone who wants extraordinary growth and income potential. “The formula for success is provided in detail in the SealMaster Operations Manual.” SealMaster franchisees employ a number of outside sales representatives who call on contractors, municipalities, property managers, and others charged with maintaining paved capital assets, including commercial parking lots, roads, airport pavements, institutional and governmental pavements, and more.
FRANCHISE BUSINESS OPPORTUNITY
SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.
$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*
“The ability to create wealth for yourself within SealMaster is staggering.”
“We just keep growing and growing and to me, the market is limitless.”
Darrel Stein
Jake Bernath
Allentown, Penn.
Indianapolis, Ind.
SealMaster Franchise Owner
AVERAGE GROSS SALES
SealMaster Franchise Owner
SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325
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*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only. This advertisement is not offering a franchise. An offer of a franchise can only be made by a franchise disclosure document.
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FRANCHISES SPECIAL ADVERTISING SECTION
TAKE A NEW APPROACH TO SENIOR CARE EVOKING THE PAST is the
future of senior care. With Town Square, the newest brand from the founder of the Senior Helpers home care concept, entrepreneurs have the opportunity to own a suc-
Every Town Square is designed to resemble a quaint small town.
cessful business while giving back to their community. Town Square specializes in reminiscence therapy at adult enrichment centers. Each Town Square location has a variety of interactive ’50sand ’60s-themed storefronts, including a learning center, an old-school diner, and a theater playing classic movies. This blast-from-the-past immersive day programming is intended to help seniors and give families peace of mind. Research shows that many of our strongest memories form when we are between the ages of 15 and 30. By taking patients back, reminiscence therapy can improve their present day. Memory and engagement activities can have a marked effect on mood, bettering patients’ quality of life in a
supportive and welcoming environment. Franchisees staff centers with workers from Senior Helpers, the home care innovator specializing in treating patients with dementia, Alzheimer’s, and Parkinson’s. That industry experience, plus the strong level of support provided by Town Square’s corporate staff, gives franchisees the assistance they need to thrive with a new business. Greg White, Town Square’s vice president of franchise development, says he has worked with a number of franchisees who had previously struggled with finding quality care for their aging parents. For them, it was personal. And for every Town Square franchisee, a business opportunity is also a chance to do some good.
TAP INTO THEIR PAST Become a Town Square Franchise Owner Today! • First franchised adult day center concept of its kind in the US • Strategic alliance with industry experts, Senior Helpers and George G. Glenner Alzheimer’s Family Centers, Inc. • Unique, experiential programming for seniors • State of the art training for staff and caregivers • Unlimited earning potential • Territories open across the US • Two ownership models available • World class support throughout the entire process • Discounted franchise opportunities for military and first responders
855.454.3056 | franchising@shtownsquare.com | SHTownSquareFranchise.com This information is not intended as an offer to sell a franchise. It is for informational purposes only. Currently, SH Town Square Franchising, Inc. is not registered in thefollowing states: CA, IL, MD, MN, NY and WA. We cannot offer a franchise in these states until we have complied with applicable pre-sale registration and disclosurerequirements. SH Town Square Franchising, Inc. is the franchisor and is currently headquartered at 901 Dulaney Valley Road, Suite 700, Towson, MD 21204. All rights reserved. SH Town Square locations are independently owned and operated.
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LUNCHBOXWAX: A BADASS BRAND IN SEARCH OF BOLD LEADERS
How does a brand devoted solely to body waxing keep producing fresh headlines and storefronts? The secret is in the culture. LunchboxWax doesn’t do inauthenticity. When CEO Debi Lane founded the body waxing brand in 2010, she knew there were others in the wax-only industry, and one big brand dominating the space at the time, but that didn’t make her shy away. In fact, she leaned in. She knew that there was room and a need for a brand that was built with one main focus – its people. “We knew we had a superior waxing method to our competition, but what we wanted to do was humanize the guest experience and empower our workforce – that is what was missing out there.” And that was the birth of the LunchboxWax culture. “Make no mistake,” Lane says, “we are passionate about our culture, but we are equally focused on the business side. Hair keeps growing and we keep ripping it out – it’s a good business model!”
“When we meet with potential franchisees, we’re clear that they need to truly buy-in,” says Lane. “From one community serving another, to honoring all bodies, to our culture of beauty, collaboration, and purpose, what we hear back is pure excitement. They understand that we are building something very special – a movement! With what other brand can you embrace tenets like that?” That uncompromising spirit has paid off. Listed as one of the country’s fastest-growing franchises, with write-ups in Entrepreneur and the New York Post, and a turn-key model with modest start-up costs, LunchboxWax is poised to tap the $14B waxing and salon market. But the proof resides at the ground level. “Our franchise partners strive to be a positive force in their communities, personally and
professionally,” says Lane. “And our commitments are paying off, from our guests to waxologists to franchise owners, I’ll gladly stack our reviews against any other brand.” Potential partners are lining up. Before they decide to join the LunchboxWax family, Lane encourages them to visit a salon. She cites: “We want them to feel what we are talking about – what makes us stand apart from our competition. Once they experience our waxing technique and vibe, they’re hooked – just like our guests!” “We instantly thought it’d be a fit for our community,” says Bridge D’Urso, a franchise partner in Oregon. “Then I went into one of the salons to see for myself, and there was no doubt this would be my next adventure.”
“Our mission has remained the same since our inception: be bold, be real, and success will follow.” - Debi Lane, Founder and CEO
Fellow franchise owner Neal Habas agrees: “Walk into any salon, and the competence and kindness is palpable. The energy resonates and tells a great story. It’s natural to want to be a part of it.” With a number of prime territories open, endless opportunity awaits. But as Lane says, “Only the bold need apply.” Learn more about LunchboxWax franchising by calling 833-426-1198 or visit lunchboxfranchise. com/sw.
This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.
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WOMEN’S HEALTH SPECIAL ADVERTISING SECTION
FOCUS ON HEALTH THIS FALL
As the air turns colder and the days get shorter, we all feel the pull of autumn. Here are a few ways to keep your finger on the pulse of your health all year long. By Page Grossman
ask the experts getting the right diagno-
sis for an autoimmune disease can be a struggle. Because there are more than 100 different autoimmune diseases and a wide range of symptoms that can flare up individually or at the same time, many patients need to see a number of different specialists. That’s where the American Autoimmune Related Diseases Association comes in. More than 50 million Americans live with an autoimmune disease,
and as the only national nonprofit focused on autoimmune patient advocacy, education, research, and public awareness, AARDA stays busy. AARDA is pleased to be able to refer patients to the Autoimmunity Institute, which is part of the Allegheny Health Network and provides worldclass, coordinated care. “Perhaps the strongest evidence supporting a need for our Autoimmunity Institute model is the patient response to date,” says Dr. Joseph M. Ahearn, chair of the Autoimmunity Institute. “Since we opened 14 months ago, our
A national nonprofit, AARDA focuses on autoimmune patient advocacy and public awareness.
multidisciplinary team has cared for individuals from 29 states. Patients and families concerned with uncertain diagnosis, failure to respond to treatment, anxiety, depression, and other challenges of autoimmune disease have traveled from Alaska, Hawaii, and beyond, seeking and finding answers.” What’s unique about the Autoimmunity Institute is that patients don’t just see one specialist to examine what might be a single symptom of many. Instead, specialists work closely together to look at patients as a whole person, examining all symptoms and considering how they fit together in order to form a diagnosis and coordinated plan of care. “Besides having a difficult time being diagnosed, patients with autoimmune diseases often have difficulty accessing certain treatments due to restrictions from their insurer,” says Virginia Ladd, AARDA’s advisor to the president. “We have launched a national campaign called ‘Let My Doctors Decide’ to help patients access the treatments prescribed by their doctors.” As a nonprofit focused on patient advocacy, AARDA is pleased to be able to refer patients to the Autoimmunity Institute, a center that offers patients access to multiple specialists and a coordinated approach to diagnosing and treating autoimmune diseases.
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30 Million Women Have Autoimmune Disease Here’s What Every Woman Needs to Know: • 1 in 5 American women have 1 or more autoimmune diseases (ADs) • On average, it takes 3 years and 4 doctors to reach a diagnosis • ADs run in families: mothers, daughters, sisters, and other family members • ADs represent the 4th largest cause of disability among U.S. women • ADs are among the top 10 leading causes of death among U.S. women • There are more than 100 known ADs, including psoriasis, Graves’ disease, Sjögren’s
syndrome, type 1 diabetes, relapsing polychondritis, myasthenia gravis, scleroderma, multiple sclerosis, rheumatoid arthritis, Crohn’s disease, and lupus.
How You Can Help • Start a grassroots fundraiser or donate at www.aarda.org/donate • Take our online survey at www.aarda.org/arnet • Join an autoimmune walk at www.AutoimmuneWalk.org
American Autoimmune Related Diseases Association
www.aarda.org
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WOMEN’S HEALTH SPECIAL ADVERTISING SECTION
treat thinning hair have you noticed your
ponytail getting slimmer or your part line looking wider? You might be suffering the effects of thinning hair. And it’s more common in women than you might think—about 30 million women in the U.S. have thinning hair. Your first step in treating hair loss is an appointment with your doctor. For many women, hair loss has an underlying cause, including hormone imbalances, thyroid issues, stress, and genetics, and if that’s the case, it should
be addressed first. If your doctor determines that your hair loss is due to genetics, there’s a noninvasive, affordable treatment option available to you: low-level light therapy. LLLT is a simple process where you expose your scalp and hair follicles to red light lasers to stimulate new hair growth and strengthen hair follicles. Capillus makes a wide range of products that provide LLLT and make treatment simple. That ease of use is key since consistency is crucial to improving hair growth and strength through LLLT. With the CapillusPro™, treatment takes just six minutes a day, making it a breeze to fit getting fuller,
Capillus products are both easy to use and easy to fit into busy schedules.
healthier hair into your day. Simply place the hat on your head while you get ready in the morning or are doing chores in the evening. After six minutes, you’re done—no schedule juggling required. Not only is the treatment fast, your Capillus product is mobile. You can place the treatment cap in the provided hat or any hat of your choice. It also comes with a carrying case so you can take it with you when you travel. Adding to the convenience, the CapillusPro is rechargeable, so all you have to do is plug it in. Thinning hair is common among women and nothing to be ashamed of. And treatment is as simple as wearing a hat for six minutes a day.
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DOES THINNING HAIR WORRY YOU? WE HAVE A SECRET WE CAN’T KEEP UNDER OUR CAP is very successful in converting “ ThefiCapillusPro ne, vellus hairs to normal growing hairs. ” Dr. Shelly A. Friedman Board Certified Hair Restoration Surgeon
IF THINNING HAIR CONCERNS YOU, CAPILLUS MAY BE RIGHT FOR YOU. Some of the first signs of hair loss are an increase in shedding, a wider part that reveals more scalp, a smaller ponytail circumference, or a receding hairline. The vast majority of hair loss is due to heredity and is a progressive condition. It worsens over time if left untreated. PREVENT HAIR LOSS FOR THICKER, HEALTHIER HAIR The good news is there is a solution if you act at the first signs of thinning. Capillus laser therapy caps are recommended throughout the Capillus network and use clinically proven technology to regrow hair that has begun to thin. With Capillus, you can do something to help prevent the hair loss pattern from worsening. Capillus is now available for men and women in a more comfortable, flexible-fitting design without a prescription. Capillus delivers safe, clinically-proven low-level laser therapy to the scalp to nourish hair follicles with the energy necessary to stimulate the growth of healthy, thick hair. Capillus, now available without a prescription, is worn on your head under a hat for just 6 minutes daily. Capillus is FDA-cleared for treatment of hereditary hair loss, preventing progression of hair loss patterns and regrowing thicker, fuller hair. † Don’t wait until it is too late. Visit us online to hear our Capillus network of physicians explain how Capillus can help at www.Capillus.com.
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CURALLUX, LLC - 1715 NW 82 AVE, MIAMI, FL 33126, USA +1 786 888-6249 - THE CAPILLUS & CAP+ NAME & LOGO ARE REGISTERED TRADEMARKS OF CURALLUX, LLC. ALL RIGHTS RESERVED. † CAPILLUSPRO, CAPILLUSPLUS AND CAPILLUSULTRA ARE INTENDED FOR THE PROMOTION OF HAIR GROWTH IN FEMALES WITH ANDROGENIC ALOPECIA WHO HAVE LUDWIG-SAVIN CLASSIFICATIONS I – II, AND IN MALES WITH ANDROGENETIC ALOPECIA WHO HAVE NORWOOD HAMILTON CLASSIFICATIONS I-V; AND BOTH GENDERS HAVING FITZPATRICK CLASSIFICATION OF SKIN PHOTOTYPES I TO IV. CAPILLUS DEVICES ARE MANUFACTURED IN USA FROM FOREIGN-SOURCE RAW MATERIALS. TESTIMONIAL VIEWS OR OPINIONS EXPRESSED IN THIS AD ARE THOSE OF THE PHYSICIAN AND DO NOT NECESSARILY REPRESENT THOSE OF CAPILLUS, LLC.
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Does Your Hand Shake When You… Drink a glass of water? Write a note? Dial a phone number? If so, you may have a condition known as essential tremor. Our team at the Swedish Radiosurgery Center has successfully treated hundreds of patients over the past five years — using Gamma Knife, a nonsurgical, FDA-approved approach to treat essential tremor.
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TN, is a neurological disorder that’s diagnosed in approximately 15,000 individuals in the U.S. each year. While slightly more common in women and most common in people over 50, TN can affect anyone. The chronic pain condition affects the fifth cranial nerve, which can lead to facial pain that patients describe as stabbing or electrical. The pain most often occurs on one side, involving the lower face and jaw. Luckily for those afflicted by TN, there’s a noninvasive treatment offered by Swedish Radiosurgery Center called Gamma Knife. The procedure uses 192 specifically targeted beams of radiation to treat the affected nerve and stop the transmission of pain signals. Most patients who undergo Gamma Knife treatment wear their street clothes, have no downtime after the procedure, and resume normal activities the same day. Gamma Knife treatment, which requires no incisions or anesthesia, uses radiation but affects only the targeted area, leaving the surrounding healthy tissue intact.
Photo By ANDREW ECCLES Stand Up To Cancer is a division of the Entertainment Industry Foundation (EIF), a 501(c)(3) charitable organization. Major League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com
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WOMEN’S HEALTH SPECIAL ADVERTISING SECTION
improve your gut health 60 million people are affected by digestive issues. If you bloat after you eat or while you travel, or suffer from bloating all the time, Atrantil could help. “Atrantil helps my patients get rid of bloating and get their lives back,” says Dr. Kenneth Brown, a board-certified gastroenterologist. Atrantil is a clinically tested and patented solution for bloating, abdominal discomfort, and changes in bowel habits. The combination of three natural ingredients (peppermint leaf, quebracho extract, and horse chestnut) has been proven to improve
overall digestive health—for everyone. For those who suffer from bloating or other digestive issues, Atrantil is designed to improve gut health while also reducing symptoms. In a double-blind clinical study of patients suffering from bloating, constipation, and abdominal discomfort, Atrantil was more than 88 percent effective in relieving symptoms. Atrantil’s simple
Made with three natural ingredients, Atrantil is aimed at improving overall digestive health.
formula is also part of the product’s success: Made with three ingredients plus what’s used to make the capsule, this product avoids common allergens like milk, eggs, peanuts, gluten, soy, and shellfish. A healthy gut microbiome can reduce discomfort caused by bloating or irregular bowel habits, and Atrantil can be key in helping people improve those symptoms.
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DISCOVER
The city celebrated its tricentennial last year, but in New Orleans, the party never really ends. Sip on a Sazerac, mosey on down to the Mississippi River, and get your fill of jazz. After all, every party needs a good soundtrack. by tommie ethington
PHOTOGRAPHY BY ZACK SMITH
NEW ORLEANS
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300 YEARS OF STORIES
For more than 300 years, New Orleans has been inspiring stories. Our Spanish, French, African and Caribbean influences create a cultural gumbo of distinctive architecture, cool jazz and celebrated cuisine that only New Orleans knows how to dish out. From second line parades to centuries old streetcars, this timeless city offers something amazing around every cobblestone corner.
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an interactive culinary lab, and a restored wetlands area. At the Audubon Zoo, take in the recently opened African lion habitat to learn about the importance of conservation. Visitors can also head to Mardi Gras World to get up close with parade floats and over-the-top costumes. Soon, preparations will begin for the holidays. Streetcars and steamboats will be decked out for the occasion as carolers descend on Jackson Square. If you find yourself in the city on Christmas Eve, join the locals in carrying on a tradition started by the Louisiana region’s earliest Cajun settlers. Along the Mississippi River’s levees, townspeople erect bonfires to light the way for Papa Noel and his reindeer. The typical design resembles a pyramid-shaped cone, but creative one-off configurations mimic everything from Cajun-style cabins to pickup trucks. Some neighborhoods even serve steaming bowls of gumbo and end the celebration with a fireworks show. To get the full experience, rent a car or book one of the motor-coach tours offered through Gray Line Tours.
new orleans is lauded for
its rich history. There’s the architecture and cobblestone streets of the French Quarter, time-honored traditions like Mardi Gras, and the city’s claim to fame as the birthplace of the cocktail. Equally impressive is New Orleans’ knack for reinventing itself. This year alone ushered in a billion-dollar airport expansion and a 6-acre addition to
the outdoor oasis that is the New Orleans Museum of Art’s free outdoor sculpture garden. This fall, the city will also see the opening of The Sazerac House, an immersive cocktail experience dedicated to exploring New Orleans’ spirited culture, both past and present. Families won’t want to miss the Louisiana Children’s Museum, which has a new home at City Park. Highlights include a floating classroom,
Chef Nathan Richard and assistant Emily Simon strike a pose.
catch of the year
it’s been a good year for chef Nathan Richard. In June, he was crowned “King of Louisiana Seafood” at the annual Louisiana Seafood Cook-Off. Then, in August, the executive chef of New Orleans restaurant DTB, short for Down the Bayou, won the Great American Seafood Cook-Off. Focused on coastal Cajun cuisine, the menu at DTB is informed by
PHOTOGRAPHY COURTESY OF JEFF POUNDS PHOTOGRAPHY
a bold future
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Richard’s youth spent hunting and fishing on the bayous and marshes of south Louisiana. Here, he shares what went into his winning dish and why he thinks Louisiana seafood is, well, king. Q: Did you have a favorite seafood dish growing up? A: Oh, yes! My daddy does an
opened-face redfish on the half-shell. It’s usually stuffed with fresh crab meat, shrimp, and oysters. It’s so refreshing.
Q: You won both cook-offs with a crawfish and goat cheese king cake. What inspired that dish? A: Two things come to mind.
First, I was born on Kings’ Day and am constantly reminded when it’s king cake season. Second, John Ed Laborde of Panaroma Foods in Marksville, Louisiana, inspired me with one of the most delicious foods at Jazz Fest: his crawfish bread.
Q: Can we get a taste of the cake? A: Starting on Jan. 6, it will be
on the menu at DTB for Mardi Gras. However, you don’t have to wait that long, because the cakes are now available year-round, and they can be shipped anywhere in the country if you order online at CajunGrocer.com.
Q: What is it that sets Louisiana seafood apart? A: No other state considers
alligator a seafood. That alone is unique. But we have so much more here—you can go frogging at night and fishing the next morning, and you might even be able to catch an ice chest of shrimp at the same time. There is nothing like it.
time travel
in the 1800s, steamboats
would play the calliope to alert townspeople of the boat’s arrival in port. Today, musicians on the Steamboat Natchez— the last authentic steam-powered boat on the Mississippi River—serenade passersby in the French Quarter by playing the steam-powered organ three times a day. To get up close, book one of Steamboat Natchez’s daily
Captain Steven stands next to the Natchez’s pilot house.
sightseeing cruises. During the two-hour, 15-mile roundtrip journey, you can tour the steam engine room, enjoy the musical stylings of a live jazz trio, and learn about the history of the river from an onboard guide. Other offerings include a Sunday jazz brunch (be sure to order a Cajun Bloody Mary), a nightly dinner cruise with a buffet of New Orleans staples, and holiday-themed cruises.
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Jazz Cruises • Dinner Cruises • Brunch Cruises 504-569-1401 • SteamboatNatchez.com
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These special cruises tend to fill up early, so be sure to buy tickets in advance. The New Year’s Eve Gala cruise is particularly memorable as guests are given a front-row seat to the fireworks spectacle over the river. This fall, Steamboat Natchez also plans to add a sister vessel. The recently renovated Riverboat City of New Orleans will be powered by a paddlewheel and offer daily brunch and dinner cruises.
LOCAL FLAVOR
THE BEIGNETS SERVED at Cafe Beignet’s four locations are traditional, which is to say they come with no filling and a heavy helping of powdered sugar. Even better? They’re served with live music. In 1990, a group of friends
Each Cafe Beignet has its own identity, with the same great coffee and namesake treats.
Park, where you’ll find life-size bronze sculptures of famed New Orleans musicians, including Fats Domino and Pete Fountain. The cafe’s courtyard hosts live music daily. For people-watching, head to Decatur Street. This location boasts great street views, a beautifully restored 48-foot bar, and an old player piano. The newest addition on St. Peter Street pays homage to the building’s former tenant: the Old Coffee Pot. For more than 100 years, the French Quarter establishment sold a pastry similar to a beignet, only crunchier because of its use of rice flour. When the Old Coffee Pot closed and Cafe Beignet took over, the popular menu item stayed on. Whether you crave history, live music, or a sugary treat, you’ll find all
opened the first Cafe Beignet on Royal Street in a converted 1800s carriage house and began selling Cajun fare, café au lait, and the eponymous pastry. Three other locations have since opened, each offering their own distinct vibe. Cafe Beignet on Bourbon sits next to Musical Legends
THESE Are The Tours You’ve Heard About!
PHOTOGRAPHY BY PAUL BROUSSARD
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three at Cafe Beignet’s four outposts.
and the former homes of famous musicians.
the insider,s guide
an epicurean experience
PHOTOGRAPHY BY PAUL BROUSSARD (LOWER LEFT) MAX CUSIMANO (UPPER RIGHT)
what started as a series
of cooking classes has become Destination Kitchen, a go-to guide for food-focused tours dreamed up by local chef Julie Cavignac. Leave Bourbon Street behind for tours on Freret Street and St. Charles Avenue. On these tours, you’ll sip cocktails alongside the mixologists who made them, dine on pecancrusted catfish at a waterfront restaurant by Lake Pontchartrain, and more. And while culinary tours are the company’s bread and butter, the history tours are not to be missed. Destination Kitchen’s two-hour historic walking tour of the French Quarter showcases the area’s hidden gems, Spanish- and French-inspired architecture, and popular outdoor markets. It culminates, of course, with a visit to Cafe Du Monde for beignets and cafe au lait. Last month, the company also unveiled a new music tour focused on the different genres and musicians that have shaped New Orleans’ sound. Visit the New Orleans Jazz Museum, some of the city’s first recording studios, Explore the French Quarter
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since 1893, Commander’s Palace has been an iconic neighborhood restaurant, nestled in the heart of New Orleans’ Garden District. Cousins and co-proprietors Ti Adelaide Martin and Lally
Try a bread pudding souffle
Brennan took over the family business more than 20 years ago. While many traditions remain intact—like 25-cent martinis at lunch and a jazz brunch—they’re focused on the restaurant’s evolution. The menu changes constantly. In the spring, regulars look forward to a shortcake made exclusively with strawberries picked from the nearby town of Ponchatoula. In the fall, there’s usually some version of a quail dish, often stuffed with cornbread and tasso, doused in a molasses-bacon glaze, or given some other delicious treatment. One of the best ways to experience the variety of dishes is through a multicourse tasting menu dubbed the Chef’s Playground. Splurge for the optional wine pairing or choose from the cocktail list, which boasts creative drinks like the Tequila Mockingbird.
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ENTER FOR A CHANCE TO WIN A DREAM TRIP TO NEW ORLEANS
TO ENTER, VISIT SOUTHWESTMAG.COM/SWEEPSTAKES (ONE ENTRY PER PERSON) PACKAGE INCLUDES*: • $500 in Southwest Airlines® gift cards • Two-night stay at a luxury hotel in New Orleans** • Breakfast for two at Cafe Beignet • Dinner for two at Commander’s Palace • Two tickets to a Sunday Brunch Jazz Cruise on Steamboat Natchez (includes live music from Duke Heitger’s Steamboat Stompers, a brunch buffet, and one cocktail per person) • Two tickets to a New Orleans Ghost Tour led by Haunted History Tours • A culinary experience courtesy of Destination Kitchen Tours: ◊ Two tickets to a guided food tour of the French Quarter ◊ Two tickets to a guided history tour of the French Quarter (includes beignets and cafe au lait) *Ground transportation is not included. **Based on availability; value of up to $800
NO PURCHASE NECESSARY. Void where prohibited. Open to legal residents of 50 United States and Wash. D.C. (excluding Alaska) age 21 or older. Employees of Pace Communications, Inc., Southwest Airlines Co., all sweepstakes sponsors and their immediate families are not eligible. Limit one entry per person. Sweepstakes begins 10/1/2019 and ends 10/31/2019. Approximate retail value of prize: $1,861.00. For complete details and Official Rules, www.southwestmag.com/sweepstakes. By submitting this entry, you agree to the Official Rules. Information collected will be used in accordance with Sponsor’s Privacy Policy at https://www.paceco.com/privacy-policy/. Sponsor: Pace Communications, 1301 Carolina Street, Greensboro, NC 27401.
legends and lore
you’d be hard-pressed
to find a city with as many ghost stories as New Orleans. In fact, it’s often referred to as the most haunted city in America. Haunted History Tours leads the way in sharing these paranormal tales with locals and visitors. Begin the vampire tour in front of St. Louis Cathedral at the gates of Jackson Square. Ponder ancient accounts and new interpretations of the legendary nightwalkers over a pint in a former “vampire tavern” and dissect police reports of mysterious murders while walking the streets of the French Quarter. The daytime cemetery tour involves a visit to one of the city’s oldest resting sites and takes an academic approach to architecture and burial traditions. You can also expect a thoughtful discussion of the Voodoo religion while visiting the tomb of Voodoo queen Marie Laveau. Still can’t get enough? There’s plenty of other options to choose from, including a haunted pub crawl, a more in-depth Voodoo history tour, and the city’s only nightly graveyard and ghost tour conducted via bus. See the city's haunted side
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and the Pensacola Symphony Orchestra
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Featuring skateboarder Rodney Mullen skating a 3D printed ramp
THERE’S SO MUCH TO EXPERIENCE An annual 12-day celebration of artists and artisans in charming seaside Pensacola that has blossomed into a “don’t miss” instagrammable destination on the cultural and artistic vacationing landscape. For more information, and a complete listing of all events, visit www.foofoofest.com.
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The Guide GET IN THIS SCENE
San Jose, California
PHOTOGRAPHY COURTESY OF TEAM SAN JOSE
1 At Southwest.com®, book your flight to San Jose. 2 Along Santana Row on the city’s west side, you’ll find a mix of shops, spas, and restaurants, plus live music and yoga in the park. 3 Take a tour of the Winchester Mystery House, Silicon Valley’s infamous haunted mansion, and be ready for possible ghostly encounters as you explore its hidden passageways and labyrinthine staircases. IN THIS ISSUE / 116 Travel Tips / 118 Inflight Entertainment / 119 Beverages / 120 Products and Services / 122 Rapid Rewards® / 124 Go International / 126 Route Map
OCTOBER 2019 SOUTHWEST
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Travel Tips
Fly With LUV®
SNACK TIME
Check out these reminders to enjoy a stress-free travel experience. Secure a position in the A1-A15 boarding group with Upgraded Boarding. Ask a Customer Service Agent at the gate or ticket counter.*
SAY CHEESE!
Please be respectful of Employees and Customers when capturing photos or videos onboard.
We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.
SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.
Permitted Pueden usarse dentro del avión
Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la
pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. Por favor usa auriculares para cualquier sonido o video. Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD
Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth
Sometimes Permitted
Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.
Always Permitted
Pueden usarse en todo momento dentro del avión Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos implantados también son permitidos. Pacemakers Marcapasos Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico Electronic Watches Relojes electrónicos Noise-Canceling Headphones Auriculares que aislan el ruido
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On a Business Trip?
With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.
BEFORE YOU GET UP, REMEMBER ...
Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley. Please remain seated when the seatbelt sign is turned on.
TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect. CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.
*Price depends on Customer’s itinerary; subject to availability. **Visit Southwest.com® and click on “Special Assistance” at the bottom of the page for more information about allergies. †Business Select Customers receive a free premium drink on the day of travel.
Never Permitted Nunca pueden usarse dentro del avión
Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario. Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies) Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina. Samsung Galaxy Note 7 Smartphone
Also Good to Know También es bueno saber DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/ syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte acceso al contenedor de desperdicios. CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.
CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) smaller personal item. El límite es de una (1) maleta por persona y un (1) artículo personal más pequeño.
No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.
LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest. com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.
PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.
PETS All pets must stay inside their carriers and under the seat (not in an unoccupied seat) for the duration of the flight. Todas las mascotas deben estar adentro de sus portamascotas y debajo del asiento (no en un asiento vacío) mientras dure el vuelo. Southwest.com/pets ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo.
SEATBELT EXTENSIONS Only seatbelt extensions provided by Southwest Airlines are approved for use onboard the aircraft. Only one seatbelt extension per person is allowed. Solo están aprobadas las extensiones para el cinturón de seguridad provistas por Southwest Airlines para su uso abordo de la aeronave. Se permite una sola extensión para el cinturón de seguridad por persona.
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Inflight Entertainment
Getting Connected
100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*
To view movies and select ondemand TV content, download the Southwest® app from the Google Play store or Apple App Store before your flight. 1
HOW TO CONNECT: SOUTHWESTWIFI.COM
Handheld Devices
Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.
Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.
If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.
Select your entertainment option and enjoy.
Laptops
Click the WiFi icon.
Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.
If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.
Select your entertainment option and enjoy.
2 Messaging service allows access only to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.
• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight.
• Movies and select TV content require download of the free Southwest app. • Pricing information for purchasing WiFi can be found on the Inflight Entertainment Portal. • In order to provide a topnotch WiFi experience, we prohibit access to certain
high-bandwidth applications and websites, including Netflix, HBO GO®, and telephony applications (VoIP). We also prohibit access to certain obscene or offensive content.
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Beverages
THIS ONE’S ON US
Business Select Customers receive a free premium drink† on the day of travel.
Leinenkugel’s Oktoberfest CELEBRATE AUTUMN’S ARRIVAL
with this Märzen-style beer. Touting a toasted malt flavor and hints of hops that pay homage to its namesake festival, this seasonal brew is available through October. Visit the brewery in Chippewa Falls, Wisconsin, to see how it’s grown since German immigrant Jacob Leinenkugel founded it in 1867. Prost!
COMPLIMENTARY BEVERAGES
• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix • Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail
• Minute Maid® Orange Juice • Minute Maid® Apple Juice • Minute Maid® Pineapple Orange Juice** • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water
* Regular creamer available ** Beverage available only on flights to/from Hawaii
All alcoholic beverages purchased onboard must be consumed onboard the aircraft.
BEER $6-$7
• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Oktoberfest ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7) • Kona Longboard Island Lager ($7)*
WINE $6
• Carmenet Cabernet
Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay
LIQUOR $7
• • • • • • • •
Dewar’s® Scotch Jack Daniel’s® Wild Turkey ® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Deep Eddy Vodka Deep Eddy Ruby Red Grapefruit Vodka • Cazadores Tequila Blanco • Blue Chair Bay Coconut Spiced Rum* * Beverage available only on flights to/from Hawaii
†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.
Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. RECYCLING
We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines. RECEIPTS
Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.
OCTOBER 2019 SOUTHWEST
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Products and Services
Need a hand? Southwest® can help you when ...
PHOTOGRAPHY BY HALFPOINT/ISTOCK
... you’re trying to get organized. Download the free Southwest mobile app to check in, view your flight status, access your boarding pass, and more. Southwest.com/mobile
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... YOU LIKE TO BE PREPARED. Check-
ing in to your flight has never been easier. With EarlyBird Check-In® (from $15–$25 oneway per Passenger), we check you in 36 hours before your flight.
... you want first pick. Be one of the first on the plane by upgrading on your day of travel. When available, Upgraded Boarding allows you to secure a position in the A1-A15 boarding group for $30, $40, or $50.*
When a Customer is celebrating their 100th birthday onboard one of our planes, you HAVE to do it big!
... you’re feeling social. Follow @SouthwestAir on Facebook, Instagram, and Twitter to see what we’re up to. And if you notice something worth sharing, tell us by using #SouthwestHeart.
*Prices are per Passenger and based on Customer’s itinerary.
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Rapid Rewards
Get to the Points
Earning Rapid Rewards® points is a breeze, meaning you can get to your next vacation faster. With 100-plus destinations to pick from, Southwest® can help you take your dream trip. If you’re just shy of getting away, visit Southwest.com/pointscenter to buy points. ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.
All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases
Hotels
Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.
*When available
Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.
Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.
PHOTOGRAPHY BY EVGENYATAMANENKO/ISTOCK
Earn 50,000 Points
EXCLUSIVE INFLIGHT PORTAL OFFER
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Rapid Rewards Tiers and Companion Pass A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access,* a dedicated phone line to answer any questions, and more. Southwest.com/ALstatus A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges** with you for an entire calendar year. Southwest.com/ companion *For a complete list of available Fly By locations, visit Southwest.com/flyby. **Does not include taxes and fees from $5.60 one-way. Visit Southwest.com/ rrterms for a complete list of Companion Pass rules.
Rental Cars
Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.
†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2019 Southwest Airlines Co.
Shop, Dine, and More
Make your points go further.
From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.
Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.
Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.
Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.
Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles. Learn more at laithwaiteswine.com/ southwest.
Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.
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Go International
TEST THE WATERS
Guests at Hotel Riu Vallarta enjoy access to a private beach on Bay of Banderas.
Insider’s Puerto Vallarta Southwest® serves 13 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinPVR and enter for your chance to win round trip air travel for two on Southwest Airlines® to Licenciado Gustavo Díaz Ordaz International Airport, four-night double accommodations at Hotel Riu Vallarta, and airport/hotel transfers in Mexico.* Boarding, Customs, and Immigration 1
This Space For Offical Use Only
2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.
Customs Declaration
FORM APPROVED OMB NO. 1651-0009
19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316
During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.
Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name
First (Given) 2 Birth date
Middle Month
Day
Year
3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination
(b) City
6 Passport number 7 Country of Residence
trip prior to U.S. arrival
11 I am (We are) bringing
(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:
Yes
No
Yes Yes Yes Yes Yes
No No No No No
Yes
No
(such as touching or handling)
13 I am (We are) carrying currency or monetary instruments
over $10,000 U.S. or foreign equivalent:
(see definition of monetary instruments on reverse)
14 I have (We have) commercial merchandise:
Yes
No
(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)
15 RESIDENTS—the total value of all goods, including commercial merchandise
I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $
Read the instructions on the back of this form. Space is provided to list all the items you must declare.
Signature
1 Last name(s) Nationality
Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.
Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)
Welcome to Mexico
Name(s)
I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.
for passengers coming from abroad
Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.
INFRACTIONS AND SANCTIONS
9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:
CBP Form 6059B (04/14)
sat.gob.mx
aduanas.gob.mx
3
Customs Declaration
Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.
PAYMENT OF DUTIES
• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.
(c) State
5 Passport issued by (country)
8 Countries visited on this
2
Date of birth
Day
Month
Year
Passport number
2
VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad
3
Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)
4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.
Ground Transport No.
Air Flight No.
5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?
No If you have answered Yes, please declare the total amount in US dollars
Yes
$
If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx
U.S. CUSTOMS DECLARATION FORM*
Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and
state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”
PHOTOGRAPHY COURTESY OF HOTEL RIU VALLARTA; PHOTOGRAPHY BY LINDA RAYMOND/ISTOCK (BUCERÍAS)
including Puerto Vallarta.
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PHOTOGRAPHY COURTESY OF PUERTO VALLARTA CVB (COLOMITOS); PHOTOGRAPHY BY TIM FLEMING/ALAMY STOCK PHOTO (WHALE)
COLOMITOS This tiny cove has been dubbed Mexico’s smallest beach and one of its best-kept secrets. Accessible only by boat or on foot, this quiet oasis is well worth the trip.
WHALE WATCHING If you can time your trip during migration season (December–March), sign up for an excursion with Vallarta Adventures to get a glimpse of humpback whales in their natural habitat.
BUCERÍAS Just 30 minutes north of Puerto Vallarta, this small beach town sits next to Bay of Banderas. Along Bucerías’ cobblestone streets, you’ll discover art galleries, flea markets, and plenty of old-world charm.
*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of the 50 United States and the District of Columbia (excluding Alaska) age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,800. For complete details and Official Rules, visit Southwestvacations.com/WinPVR. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on Oct. 31, 2019. International air travel does not include taxes and fees of at least $5.60 per one-way flight.
MEXICAN CUSTOMS DECLARATION FORM
Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.
MEXICAN IMMIGRATION FORM
Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.
• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered
at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.
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Route Map
Your Destination Awaits
Plan your next getaway with Freedom Fares® at Southwest.com®. PACIFIC TIME
YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.
MOUNTAIN TIME
SEATTLE/TACOMA
CENTRAL TIME
SPOKANE
PORTLAND
BOISE
MINNEAPOLIS/ ST. PAUL MILWAUKEE
RENO/TAHOE
DES MOINES
SALT LAKE CITY
SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE
GRAND RAPIDS
CHICAGO (MIDWAY)
OMAHA INDIANAPOLIS DENVER KANSAS CITY
ST. LOUIS
LOUISVILLE
LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH
ONTARIO/LA
ALBUQUERQUE
ORANGE COUNTY
NASHVILLE TULSA
AMARILLO
SAN DIEGO
OKLAHOMA CITY PHOENIX
LUBBOCK
TUCSON
MEMPHIS BIRMINGHAM
DALLAS (LOVE FIELD) EL PASO
LIHUE (KAUAI) *COMING SOON
LITTLE ROCK
MIDLAND/ODESSA
HONOLULU (OAHU) AUSTIN
KAHULUI (MAUI) KONA (ISLAND OF HAWAII)
HOUSTON (HOBBY)
HILO (ISLAND OF HAWAII) *COMING SOON
PENSACOLA NEW ORLEANS
SAN ANTONIO CORPUS CHRISTI
HARLINGEN/SOUTH PADRE ISLAND
CABO SAN LUCAS/LOS CABOS
CANCU CANC UN PUERTO VALLARTA
SALT LAKE CITY
Perched atop Capitol Hill, the Inn on the Hill boasts chef-prepared breakfasts, views of Temple Square, and guest rooms named for Utah landmarks.
BELIZE CITY
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“Baltimore is a city on the rise.”
CHARLOTTE
At Haberdish, fried chicken, roasted okra, and pimento cheese are just a few of the Southern gems you’ll find on the menu.
Thrillist
EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER
ALBANY
BUFFALO/NIAGARA FALLS
LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)
DETROIT CLEVELAND
PHILADELPHIA
PITTSBURGH
BALTIMORE/WASHINGTON (BWI)
COLUMBUS CINCINNATI
BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD
WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH
CHARLOTTE GREENVILLE-SPARTANBURG
ATLANTA
CHARLESTON
JACKSONVILLE
PANAMA CITY BEACH
TURKS AND CAICOS
ORLANDO TAMPA FT. MYERS/ NAPLES
WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)
Just a mile from Grace Bay Beach, Provo Golf Club is the country’s only 18-hole course.
NASSAU
TURKS AND N CAICOS SAN JUAN
HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY
ARUBA
LIBERIA
SAN JOSÉ
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PHOTOGRAPHY BY ABACI PHOTO (SALT LAKE CITY); PHOTOGRAPHY COURTESY OF HABERDISH (CHARLOTTE), PROVO GOLF CLUB (TURKS AND CAICOS)
RALEIGH/DURHAM
Plan your visit at Baltimore.org Photo Credit: Mount Vernon Place Conservancy
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One Question
See Christina in The Xperience at the Zappos Theater at Planet Hollywood.
Christina Aguilera, It’s such an exciting time to be in Vegas. There’s great history there, and I’ve been able to make the venue space my own creatively. I wanted a Disney-esque sensibility where you’re really taken on a ride. We are giving people an experience for all five senses. It’s not just visual or audio. There’s confetti and scented bubbles. During the song “Candyman,” lollipops are given out. I also brought in Pinar Toprak, the woman who wrote the score for Captain Marvel, to create an entire score for the opening, so it doesn’t just go right into my concert. I recorded myself singing opera over the score. It’s a really fun start. Then there’s songs like “Fighter” and “Beautiful”—the crowd favorites that truly help me connect with fans who’ve been so loyal. Those are special moments.
PHOTOGRAPHY BY KAI Z FENG/TRUNK ARCHIVE
what are you doing to make your Las Vegas residency stand out?
128 Southwest october 2019
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GREAT WINES FOR
HALLOWEEN
e v r e S ! d e ll i Ch
Must be 21 to drink. Enjoy Responsibly.
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