ANNUAL REPORT 2017-2018
TABLE
OF CONTENTS Statement from the Executive Director and Board President
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2017-2018 SARC Board of Directors
5
Growing Awareness of Inclusive Employment Across Saskatchewan
8
Government of Saskatchewan Grants Revitalize SARC Member Agency Day Program Facilities
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SARC Learning Central Increased Training Opportunities
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Human Resources and Labour Relations Update
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SARCAN Recycling Year-in-Review
18
SARCAN Environmental Impact
30
Pension, Benefits, and Insurance Programs
31
Financial Highlights Financial Statements
32 34
Contact information
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Adress:
111 Cardinal Crescent, Saskatoon SK, S7L 6H5
Phone:
306 933 0616
Fax:
306 653 3932
Email:
contact@sarcan.sk.ca
Web site:
www.sarcsarcan.ca Annual report
SARC PRESIDENT AND
EXECUTIVE DIRECTOR REPORT SARC welcomed the year with the launch of numerous initiatives that we introduced in our four year, 2016-2020 Strategic Plan, aptly titled, 20/20 Vision. This strategic plan was molded and cultivated to reflect what we learned in 2015-16 through the purposeful engagement of our Board of Directors, our employees, our Members, the public and stakeholders. Annual report
Progress on SARC’s four strategic priorities are provided throughout the 2017-2018 Annual Report. PRIORITY ONE: OUR PEOPLE Our people are our most important organizational asset. Attracting dynamic, loyal and hard-working employees and board directors is important, but keeping them happy, challenged and feeling valued is critical. We set training goals aimed at equipping individuals with the knowledge and skills necessary to fulfil their role safely, confidently and efficiently. We launched strategic initiatives and invested in technology that facilitate effective communication and the exchange of information.
PRIORITY TWO: OUR TECHNOLOGY Our people want and require the right tools to do their jobs effectively. In 20172018, investments into new and existing technology systems allowed us to further modernize and improve communication, productivity, connectivity and customer
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service options. SARC’s 20/20 Vision attributes appropriate
PRIORITY FOUR: OUR CULTURE
technology with increased job satisfaction, higher results and
We aim to be a top employer in Saskatchewan which translated
improved customer service.
means we undertake initiatives that propel us towards an excellence-driven culture. To achieve this distinction, we
PRIORITY THREE: OUR SUSTAINABILITY
believe that we must foster inclusivity, partnerships and
Remaining relevant, competitive, responsive and viable in
teamwork. We strive to create an experience where everyone
all areas we do business is of highest priority; however, our
is treated with respect and dignity and where everyone feels
pursuits must be guided by conscientious, ethical decisions
valued. We commit to being diverse in our beliefs, attitudes
and be supported by solid data. Providing supports and
and recruitment practices. Employees that feel included,
services that promote and encourage Member sustainability
respected and well-equipped to do their job provide excellent
is equally important. Substantial time, resources and effort
customer and Member service. Over the last year, we
were invested in numerous sustainability initiatives over the
undertook numerous culture-enhancing endeavors.
last year. Evaluation is a strong theme woven throughout our strategic plan. We acknowledge the quick pace of the world around us and the evolving expectations of our customers and Members. Throughout our three organizational divisions, numerous evaluation initiatives were completed in 2017-2018. We are converting what we have learned into actions that lead to new and improved processes and ventures. 2017-2018 was another dynamic and productive year across the organization. In SARCAN, we experienced the addition of milk and other drinkable dairy products on deposit. The Government of Saskatchewan also increased deposit refunds by up to five times on beverage containers. The new containers, combined with the increased deposit rates, positively impacted the volume of material returned to our depots during the year. SARCAN also completed the outfitting of all depots with Drop & Go and Point of Sale and launched a new online training platform and an organizational intranet. Within our Member Services division we saw a notable increase in the number of individuals and organizations accessing our professional development opportunities and consulting services. In-person events hosted by Member Services increased by 79%, which translated to 450 people being trained by SARC. Members Services also initiated our most comprehensive compensation survey ever undertaken. The data collected provided integral information required to inform our ongoing Member advocacy efforts. The Board and staff of the Association are motivated to exceed the needs and expectations of our Members, community based organizations, our stakeholders and the general public. Together, we strive for excellence in working to achieve these results. We look forward to the 2018-2019 year when we will celebrate our collective accomplishments and the Association’s ability to remain viable and relevant for the last 50 years. With half a century of successful achievements behind us, we eagerly welcome what lies ahead – a strong and vibrant future. Thank you. Dawn Desautels, SARC Board President 4
Amy McNeil, SARC Executive Director
Annual report
SARC BOARD OF DIRECTORS
Dawn Desautels President
South West Regular Representative Cypress Hills Ability Centres
Cheryl Zander
South East Regular Representative Redvers Activity Centre
Murray Baird
Christie Gradin
Vice President
North East Regular Representative Community Service Centre/Pine Industries
Bill Powalinsky
North Regular Manager Representative Community Service Centre/Pine Industries
Yvonne Nyholt
Treasurer
Secretary
North Associate Representative Battlefords Residential Services
External appointment
Marnie Watkin-Pawelko
Keith Leippi South East Regular Representative Harvest Community Inc.
South Associate Representative Regina Residential Resource Centre
Missing from photos: Lorne Kelsey
South Region Regular Representative West Central Abilities
Valerie Budd-Pritchard South Associate Manager Representative Citizens All Association
Kim Edmunds
South Regular Manager Representative West Central Abilities
Ann Gyurmanczi
North Associate Manager Representative Christian Horizons
Tanya Mitzel
North Region Regular Representative Cosmopolitan Industries
BOARD COMMITTEES EXECUTIVE COMMITTEE Dawn Desautels Murray Baird Christie Gradin Yvonne Nyholt Cheryl Zander Annual report
SARCAN COMMITTEE Cheryl Zander Bill Powalinsky Joe MacLeod (resigned in January 2018) Lorne Kelsey
MEMBER SERVICES COMMITTEE
FINANCE/PENSION & BENEFITS COMMITTEE
Kim Edmunds Yvonne Nyholt Valerie Budd-Pritchard Keith Leippi
Christie Gradin Murray Baird Marnie Watkin-Pawelko Tanya Mitzel
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SARC Member Agencies: supports and services
IN THE COMMUNITY
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PROUD TO SUPPORT
93
MEMBERS IN 2017-2018
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Sharon Davis, Strategic Planning & Staffing Manager, SaskTel and Doug Burnett, Acting President & CEO,
IT PAYS TO BE INCLUSIVE!
GROWING AWARENESS OF INCLUSIVE EMPLOYMENT ACROSS SASKATCHEWAN To celebrate Disability Employment Awareness Month (DEAM) in October 2017, SARC set sights on reaching a new audience of employers looking to further diversify their workplaces and realize the many business benefits of hiring people experiencing disability. We developed a sponsorship opportunity for inclusive employer champions in Saskatchewan, offering to produce a commercial that features their business, their employees and why they think hiring people experiencing disability is good for business. SARC was delighted to partner with Farm Credit Canada and SaskTel on this project. Both businesses have supported employment programs and
hire
multiple
employees
experiencing
disability in a variety of different departments and roles depending on their interests and skills.
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Michael Hoffort, President & CEO, FCC
Annual report
Michael Hoffort, President & CEO of Farm
their commercial, we interviewed Acting
valued by the whole team.
Credit Canada, was featured in the FCC
President and CEO, Doug Burnett, who sees
This project has been very exciting to
commercial. He sees the real value of hiring
their employees experiencing disability
spread awareness of the economic and
employees experiencing disability and this
as a valuable part of their workforce. The
social impact that inclusive employment
enthusiasm was key in getting the buy-
variety of roles that SaskTel has hired
has to a broader audience.
in from the entire organization. The FCC
demonstrates to other employers that
Human Resources department has done
people experiencing disability can be hired
a fantastic job in seeing the vision come to
for any role; the key is finding the right fit
life.
with the right employee.
SaskTel
has
hiring
reach new employers and expand their knowledge on inclusive employment; we look forward to seeing how we can top this
people
Both FCC and SaskTel have done an
in the 2018-2019 year. Thank you to Farm
experiencing disability for many years,
excellent job ensuring that all of their
Credit Canada and SaskTel for partnering
and their program continues to grow. For
employees have an important role that is
with us on this project!
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been
Each year, we think of ways that we can
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GOVERNMENT OF SASKATCHEWAN RENOVATION GRANTS REVITALIZE SARC MEMBER DAY PROGRAM FACILITIES
Maple Creek Funding Announcement Celebration on August 22, 2017
In 2014, SARC’s Facility Planner conducted a Day Program Infrastructure Audit of all the Day Program buildings in the province to assess their current condition and identify areas for improvement. With most (80%) of the Day Program Facilities being over 30 years old, replacing aging building components and creating accessible washrooms emerged as priorities. The resulting Day Program Infrastructure Audit Report supported a Government of Saskatchewan Order in Council that was approved in June 2017 that saw $1,275,000
Christian Horizons’ washroom will soon be completed after the installation of stall dividers and window coverings.
granted to nine SARC Member Agencies throughout the province. For most of these CBOs, the priority was to create accessible washrooms and general upgrades. Many of these CBOs also provided funding from their own reserves to enhance their projects. Recently, SARC’s Facility Planner completed a Residential Capital Inventory Project, which created a capital replacement plan for group homes across the province. We are hopeful this project will grow and lead to funding opportunities for CBOs to improve their Group Homes similar to the Day Program Infrastructure Audit.
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Participants gather at the Funding Announcement Annual report Celebration at Deer Park Villa.
HIGHLIGHTS OF CBOS THAT RECEIVED GRANTS FOR DAY PROGRAM FACILITY RENOVATIONS INCLUDE:
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MAPLE CREEK AND DISTRICT OPPORTUNITIES INC. Maple Creek and District Opportunities Inc. is planning to upgrade their washrooms, replace the flooring, improve the lighting with LED lights and add some accessible cooking stations in their kitchen.
PORCUPINE OPPORTUNITIES PROGRAM Porcupine Opportunities Program in Porcupine Plain has work underway to upgrade plumbing in their crawlspace, replace original windows and upgrade entryways. They also have plans to create a personal care room and make the washrooms more accessible.
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CHRISTIAN HORIZONS Christian Horizons in Waldheim has almost completed their washroom renovation project. They updated two washrooms and created a personal care room.
DEER PARK VILLA Deer Park Villa in Ituna is getting ready to add a personal care room and upgrade their washrooms. Improving lighting, installing new flooring, and replacing original windows are all priorities. To make entry into their building much easier for people using wheelchairs, the project will also include new sidewalks.
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PLUS INDUSTRIES Plus Industries in Melfort is constructing an addition to their existing building. Once the addition is complete, work will begin on upgrading the rest of the building. Creating accessible and
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updated washrooms are important to this busy Day Program Facility.
LANGENBURG AND DISTRICT ACTIVITY CENTRE Langenburg and District Activity Centre is repurposing some of their workshop space and creating a classroom, a dedicated participant entry as well as a snoezelen room. The washrooms are being renovated with an emphasis on accessibility. The
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kitchen is also being rejuvenated with additional accessible workstations. In addition to these nine organizations, many other CBOs have taken the findings of the Day Program Infrastructure Audit and contributed their own resources to complete renovations to their facilities. SARC’s Facility Planner has supported over ten additional SARC Members in the past year; six of these CBOs are also renovating to improve accessibility of their washrooms. Multiple CBOs are exploring smaller satellite day program spaces that provide additional opportunities for community-based activities. It is great to see so many Members committed to maintaining and developing their facilities to best suit the needs of the people they support now and into the future. We look forward to seeing these projects completed in the coming year! SARC was very pleased to receive confirmation this past year that the Facility Planner position would be permanently supported through Community Living Service Delivery funding. A Spring 2017 service evaluation with SARC Member Agencies showed 96% of respondents felt they had enhanced knowledge/ skills in facility planning as a result of consultations with the Facility Planner, and we look forward to continuing to support our Members in the years to come.
96%
of Respondents felt they had enhanced their knowledge/skills in facility planning as a results of their consultation with SARC’s Facility Planner. 12
Minister Paul Merriman at the grand opening of Cosmopolitan Industries two satellite Day Program locations in Septemer 2017 Annual report
SARC LEARNING CENTRAL
INCREASED TRAINING OPPORTUNITIES In line with SARC’s 2016-2020 Strategic Planning, education and training continues to be a priorty – well-trained staff and Boards lead to successful, sustainable organizations. It was a busy year for SARC’s education and training with an increase in the number of individuals and organizations accessing our professional development opportunities:.
WE CONTINUE TO SEE MORE AND MORE REGISTRATIONS EACH YEAR!
450 ~100 +79%
PART
TLR
+26%
+32%
More than 450 individuals were trained by SARC in the 2017-18 year Almost 100 CBOs from across the province and the nonprofit sector accessed SARC training Increase in the number of in-person events hosted by SARC:
increase in the number of PART Trainer Certifications from the previous year
increase in the number of TLR Trainer Certifications from the previous year
THESE SAFETY TRAINING PROGRAMS CONTINUE TO SEE AN INCREASE IN THE NUMBER OF TRAINERS BEING CERTIFIED.
• 2017-2018: 52 events • 2016-2017: 29 events
Additional professional development opportunities were added to SARC’s training calendar including the Progressive Discipline session.
Employees at Battleford Residential Services Inc. training PART and TLR. Annual report
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Med Assist
+49% increase in number of Med Assist users
I have heard staff reference back to the material on numerous occasions, ‘Med Assist said we are supposed to do it this way’...this is exactly the conversation we want to hear surrounding medication delivery.” – Julie Folden, Melfort Group Homes
Keeping with our focus on program evaluation and improvement, Med Assist (formerly known as Medication Assistance) was relaunched in May 2017. With updated content and a more user-friendly online platform, we saw a 49% increase in the number of users from the previous year.
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Annual report
Leap
+88% increase in the number of Leap Graduates from the previous year •
Kick-off of the new Leap Financial Responsibilities session – we are pleased to have this fantastic addition to the Leap program!
•
First in-house full Leap program facilitated at Citizens All Association in Moose Jaw – what a great experience!
•
Congratulations and thank you to the 2017-18 Leap Graduates for your continued commitment to leadership and management skills development!
“Very well presented and the handouts are great!” – Leap Graduate 2017-18
The momentum continues – Boards across the province
continue to invest in ongoing Board development. We had a number of new and returning customers.
“[ELEVATE] gives a lot of insight into the roles and responsibilities of being a Board Member” – Weyburn Group Home Society Annual report
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HUMAN RESOURCES AND LABOUR RELATIONS UPDATE This past year again saw an increase in SARC Members
accessing
consultation
services
regarding human resources and labour relations (25% increase in the area of human resources). Members seek out information from our consultants for a variety of reasons depending on what challenges and opportunities their
legislation •
Our consultants also continue to develop resources and materials to inform our Members in their decision-making. This year saw projects in: •
important to managing employees and HR/LR
out information on best practices in advance of a
risk. HR Insights includes contributions from
new initiative in their workplace or to get advice
both consultants and a legal perspective
Overall, our
Members indicate that they find value in these services with satisfaction rates of 88% and above
from Amy Gibson with MLT Aikins. •
Compensation Analysis - A comprehensive compensation survey that formed the
for enhancing their knowledge and skills (Spring
foundation for conversations to increase
2017 service evaluation).
funding for wages in the sector. Some
SARC’s Human Resources Consultant promoted
highlights from the analysis are
meaningful employment in the sector at
included on the next page.
numerous career fairs and saw requests in 2017-
•
Progressive Discipline - A new one-
2018 for information on:
day session to support organizations’
•
Employment agreements
understanding
•
Workforce reorganization
discipline including the legal basis
•
Performance management
for it, situations where progressive
•
Compensation best practice and comparables
discipline
•
Policy reviews and templates
practices.
•
Recruitment best practice
SARC’s Labour Relations Consultant supported 11 Members in the collective bargaining process and provided advice to various Members on:
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HR Insights - A new quarterly newsletter for Executive Directors that explores topics
organizations are addressing. It might be to find
that helps avoid potential risks.
Policy development
•
Accommodation best practices
•
Investigation and discipline steps
•
Conflict resolution
•
Performance matters
•
Interpretation of bargaining agreements and
•
of
applies,
progressive
and
best
Legalization of Marijuana The creation of a policy template in SARC’s online resource area to support Members with putting their own policy and practices in place well in advance of legalization date.
Pictured in background: Jenny Besenski, Autism Services Saskatoon, and Ashley Topuschak, SARC, th e at the Saskatoon Open Door Society’s WEconnect Job Fair in May 2017
Annual report
HIGHLIGHTS FROM THE 2017 SARC MEMBER COMPENSATION SURVEY:
THE SECTOR IS PRIMARILY COMPRISED OF WOMEN WITH
84.1% 87.1%
of full time employees &
of part time employees identifying as female.
The majority of both full time and part time employees have
2-5 Years
OF SERVICE at 37.5% (full time) and 38.3% (part time) respectively.
79.6%
OF POSITIONS ARE FRONTLINE
The majority of full time and part time positions in the survey identified as completing the duties and responsibilities of a Direct Support Professional.
Annual report
51.4% 53.7%
of full time employees &
of part time employees
ARE BETWEEN THE AGES OF 26-45.
25.2%
TURNOVER RATE FOR DIRECT SUPPORT PROFESSIONALS
The overall turnover percentage for all staff in the sector was 22.7% for the funding year 2016-2017.
DSPS MAKE ON AVERAGE
$17.47/hr
SARC continues to advocate for fair wages and benefits equivalent to those paid for comparable work in other sectors.
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SARCAN RECYCLING YEAR-INREVIEW
ADDED MILK AND OTHER DRINKABLE DAIRY PRODUCTS ON DEPOSIT INCREASED DEPOSIT REFUNDS BY UP TO FIVE TIMES ON JUICE BOXES AND OTHER DRINK CONTAINERS ENHANCED EMPLOYEE EXPERIENCE BY INTRODUCING ONLINE TRAINING AND COMMUNICATIONS PLATFORMS PROVINCE-WIDE COMPLETED THE OUTFITTING OF ALL DEPOTS WITH DROP & GO AND POINT OF SALE RENOVATED OR RELOCATED IN TISDALE, PRINCE ALBERT, WYNYARD, CANORA AND HUMBOLDT 445.2 MILLION CONTAINERS RECYCLED – A NEW RECORD!
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Annual report
SARCAN 2017-2018 Overview SARCAN's return rate continues to be one of the highest in Canada. To date, SARCAN has recycled over 7.5 BILLION containers! Beverage Container Return Rates:
84.5% Return Rate
Plastic
78%
Glass
95%
Aluminum
439,710,078
92%
Aseptic/Cartons
Beverage Containers Recycled (excluding refillable beer bottles)
In addition to deposit beverage containers, SARCAN also recycles refillable beer bottles, end-of-life electronics, and used household paint.
50%
4,312,764 lbs of Electronics 5,510,137 Beer Bottles
1,134,144 lbs of Paint
SARCAN in your Community 700+ 72
There are 72 depots in 67 communities across Saskatchewan. Of these 72 depots, 42 are operated by SARC Member Agencies.
SARCAN employs over 700 people of all abilities in communities across Saskatchewan. Employees earn competitive wages, benefits, and pension.
SARCAN is part of your community. Every year, SARCAN raises money for Telemiracle and other local charities.
SARCAN and the Environment
The energy saved by SARCAN each year is enough to power 8,065 homes! Annual report
SARCAN Recycling saves 57,137 metric tonnes of greenhouse gases from being emitted. That's the equivalent of taking 12,029 cars off the road!
Recycling through SARCAN diverts 48,714,030 lbs of waste annually from Saskatchewan landfills. 19
OUR
SERVICES MILK On April 1, 2017, the Government of Saskatchewan added dairy beverage products to the deposit refund system. Now, milk and other dairy products such as drinkable yogurt, cream and buttermilk have a deposit at the time of purchase. Products under one liter have a ten cent deposit while products one liter and over have a twenty-five cent deposit. This was a welcome change to the SARCAN system. It was a relatively easy transition for our customers to make as well; now, all ready to serve beverage containers are accepted at SARCAN. On April 12, 2017, SARCAN, the Ministry of Environment and Sask Dairies held a press conference to announce the changes. There was media coverage throughout the province, including all major newspapers, radio and TV stations.
HIGHER RETURNS On April 1, 2017, another change occurred to the SARCAN system: deposits were increased on beverage containers. This means that SARCAN customers can now leave with more cash in their pockets than ever before. This was the first time since 1992 that deposits were increased in Saskatchewan. The increase in deposits further incentivizes customers to bring their beverage containers to SARCAN to not only be recycled, but also for customers to get refunded the deposit they paid at the time of purchase. Most containers received a small deposit refund increase; however, the most notable jump was for aseptic and paper-based poly-coat containers such as juice boxes and milk cartons. Whereas all carton and juice containers were previously five cents, no matter what size, the deposits are now ten cents for containers under one litre and twenty-five cents for containers one liter and over.
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OUR
PEOPLE Employee Recognition Day Our 10 year employees!
712
EMPLOYEES
Across the province at SARCAN depots and plants.
+13
New positions were added to the system in the past year.
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Every fall at SARCAN, we celebrate our most valuable resource: our people. With our annual Employee Recognition Day, staff from around the province gather to be recognized for their long-term service in the categories of 5, 10, 15, 20, 25 years and retirees.
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Staff were recognized on October 19, 2017, in Regina for their commitment and dedication to SARCAN Recycling, totaling over 1,300 years of combined experience. Congratulations to everyone that received an award!
Annual report
PROMOTIONS “WHAT’S NEW AT SARCAN” CAMPAIGN 2017-2018 Starting in December 2017, SARCAN launched an advertising campaign to let customers know about the new increases in deposit refunds, the addition of milk and other drinkable dairy products to the deposit system, our environmental impact and Drop & Go. For this campaign, SARCAN sought to work with true talent: our employees. SARCAN supervisors from across the province shared a tidbit of information from their world, and it was brought alive in 8-bit animation style commercial form. The campaign collateral was then designed around the 8-bit cartoon designs of the depot supervisors. The campaign featured a robust delivery, including advertising on broadcast television and pre-rolls on streaming TV shows. New this year, SARCAN added advertising at local rinks throughout the province, both in SARCAN and non-SARCAN communities, to increase awareness of increased deposits and the availability of fundraisers – both traditional fundraisers and new fundraisers with dedicated Drop & Go accounts. For the full versions of the commercial, please visit SARCAN’s YouTube channel at www.youtube.com/sarcanrecycling
Annual report
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DROP & GO AWARENESS
In the spring and summer of 2017, SARCAN staff throughout the province took part in Drop & Go promotions at various festivals, events and community gatherings. The booth experiences were designed to answer
SASKATOON • • • • •
Saskatoon Home Show Saskatoon Living Green Expo Saskatoon Pride Festival Saskatoon Fringe Festival Saskatoon Entertainment Expo
REGINA • • • • •
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Regina Home Show Saskatchewan Highland Games Cathedral Village Arts Festival Regina Pride Festival Regina Folk Festival
customer questions about Drop & Go and transition customer awareness into actual Drop & Go usage. Depot staff and supervisors attended festivals such as:
SOUTH • • • • • • •
Kindersley Chamber of Commerce Trade Show Moose Jaw Sidewalk Sale Windscape Kite Festival (Swift Current) Long Day’s Night Music Festival (Swift Current) Estevan depot pop-up event Weyburn depot pop-up event Yorkton depot pop-up event
NORTH
• Melfort Show & Shine • International Street Performer Festival (North Battleford) • North Battleford depot pop-up event Annual report
IMPROVED
TECHNOLOGY TRAINING
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Aspire – SARCAN’s Online Training Platform • Aspire is SARCAN’s new online learning program. The program allows SARCAN to create its own accessible and consistent training experiences and offer them to all SARCAN employees at any time of the year. • The 2017-2018 year focused on the unveiling of the foundational, basic programs for employees for training such as forklift certification, customer service, safe work procedures, and WHMIS. As the platform continues to expand and evolve, other training such as enhanced safety courses and onboarding for new employees will be released on the platform in the coming year.
Annual report
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Leadership Training • Year two of SARCAN’s five-year Leadership Training program took place in May of 2017. The focus of the year was Employee Recruitment and Retention. SARC’s Human Resources Consultant facilitated the two-day training session, adapted from SARC’s management skills development program, Leap.
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4
3
TECHNOLOGY Email • The implementation of email communication to all SARCAN facilities was completed this year. Our prioritization of email communication has strengthened the way we communicate with each other to make our messaging timelier, accountable, and transparent. The use of email has also allowed us to reduce paper communication, one of the strategic goals of SARC’s 20162020 Strategic Plan. Through the launch of email, Aspire and Connect, the costs of printing and shipping materials has been significantly reduced. • In 2017, a rural depot was selected to complete a “paperfree depot” pilot, where all communications would be sent electronically. The Unity depot completed the pilot with success, and, as such, the depots will continue to move towards less and less paper usage across the system.
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Connect • Connect, SARCAN’s intranet platform, is a new tool being utilized by depot supervisors across the province. Connect users have access to a resource library with relevant information, tools, forms and checklists, as well as pertinent information related to our Employee Assistance Program, safety matters and other communications. It is also an opportunity for depots to connect with one another throughout the province to share successes and problem solve. One of the features of Connect is a group feed for users to pose and answer questions, provide feedback and share news and photos from their locations.
Annual report
NEW OUR DEPOTS FACILITIES Many communities received a relocation of their SARCAN depot in the 2017-2018 year. The new depots feature much more space for customers, better
parking,
safety
and
improved
productivity
features, and better facilities for
staff,
such
as
lunchrooms and offices.
new
WYNYARD
The Town of Wynyard partnered with SARCAN to create a new Town Recycle Centre, to accommodate all of the town’s recycling needs. The new facility is shared between the town household recycling collection facility and SARCAN Recycling so customers can easily separate their deposit beverage containers from the rest of their recycling to get their deposits back. The depot has much more room, as well as a dedicated Drop & Go room.
TISDALE
Tisdale moved to a brand new building, located right off Highway 3. The new location is extremely visible to customers who are coming in from outside of town, and it features much more room for customers, two offices, a lunch room and ample parking.
CANORA
The Canora depot was located on the edge of town, off Highway 9. The new location is much more central, located right in downtown Canora, at the former SLGA Liquor Store. The new depot has more loading space, extra parking, and automatic doors for customers.
PRINCE ALBERT EXPRESS The Prince Albert Express depot stayed in the same general south industrial vicinity; however, it moved about two blocks down from the old location on the same street. The new depot is over double the size of the old one, with more room for staff and customers and a dedicated Drop & Go room.
HUMBOLDT
The Humboldt depot moved to a brand new building, located right in town. The new depot features much more room for staff and customers, bigger and better loading docks, as well as a dedicated room for Drop & Go. Annual report
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DROP & GO ALL 72 SARCAN DEPOTS ARE NOW EQUIPPED WITH POINT-OF-SALE AND DROP & GO TECHNOLOGY Drop & Go is being utilized across the province for both
communities for one-off bottle drives, such as high
individual orders and for bulk orders and fundraisers.
school graduation committees and sports teams.
Many Saskatchewan charities have standing accounts
SARCAN has collaborated with the Kinsmen
at their local depot and provide the username and
Telemiracle foundation, the Saskatchewan
password to their supporters, so customers can easily
Environmental Society and many local SARC
indicate which charity they would like to support.
Members to set-up ongoing accounts
This approach is happening organically throughout
for year-round donation options.
PUBLIC SPACE RECYCLING SARCAN launched a new initiative to increase access to beverage container recycling at indoor and outdoor public spaces throughout Saskatchewan communities. Our public space recycling grant provided matching funds to municipalities, First Nations and Metis Settlements, parks, schools, and registered non-profit community groups to install beverage container recycling bins of their choice. Five applications were approved for funding last year, with highlights including bin placements in Regina’s downtown core, two neighbourhood parks in Saskatoon, and the town of Lumsden.
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Annual report
OUR
SUCCESSES
100%
OF RESIDENTS SURVEYED ARE AWARE OF SARCAN RECYCLING
SARCAN’S ANNUAL AWARENESS SURVEY GAVE US MORE INSIGHT INTO OUR PERFORMANCE BASED ON THE OPINIONS AND INSIGHTS OF A SAMPLING OF SASKATCHEWAN RESIDENTS, WITH EVENLY REPRESENTED DEMOGRAPHICS.
Annual report
70% OF RESIDENTS RECYCLE 90% OR MORE OF THEIR CONTAINERS EXCLUSIVELY AT SARCAN (AS OPPOSED TO BLUE BINS, BOTTLE DRIVES, OR GARBAGE BINS)
80% OF RESIDENTS WERE AWARE OF THE ADDITION OF MILK CONTAINERS TO THE DEPOSIT REFUND SYSTEM
46%
72%
OF RESIDENTS WERE AWARE THAT DEPOSIT REFUND LEVELS INCREASED
OF RESIDENTS ARE AWARE OF DROP & GO
Our annual survey allows us to monitor our performance, gauge customer opinions, and identify ways to increase container returns. 29
ENVIRONMENTAL IMPACT
Over the last eight years, SARCAN has collected over 49 million pounds of materials from our customers.
Last year alone 48,714,030 million pounds of resources were saved from being wasted.
This equals 49 million pounds of materials that were diverted from
This represents over 48 million pounds of raw materials reinvested into our economy.
conserve 887,319 BTUs of energy each year. This symbolizes enough energy to power 8,065 homes.
recycling efforts helps avoid the equivalent of 57,137 metric tonnes of CO2 from being emitted into the atmosphere. This is equivalent to pulling 12,029 cars off the road.
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responsible for the emission of 2,661 metric tonnes of greenhouse gases last year. This represents a 284 metric tonne reduction in our carbon footprint compared to emissions levels in 2010.
SARCAN is committed to improving our environmental performance in many other ways, including:  Improving compaction to increase the volume of materials on our trailers  Expanding the use of electric powered forklifts
Annual report
PENSION AND BENEFITS PROGRAMS
SARC administers two Group Benefit plans on behalf of 65 community based organizations in Saskatchewan; as well as a third Benefit Plan for SARCAN Recycling employees throughout the province. In total, these benefit plans cover more than 2,000 employees.
4,200 INDIVIDUAL PENSION PLAN MEMBERS
SARC is also the Administrator of a multi-employer defined contribution Pension Plan, providing a pension plan option to community-based organizations throughout the province.
• Presently the SARC Pension Plan has 109 divisions encompassing more than 4,200 individual plan members.
• As of March 31, the pension plan had
$85M+ ASSETS
assets in excess of $85 million. • For the year ending March 31, 2018, the Balanced Fund, which holds the majority of the participant funds, had an annual return of 3.3%, with an 8.1% return over 5 years.
INSURANCE PROGRAMS SARC maintains an insurance program for the benefit of SARC Members. The program was developed to meet the unique and diverse needs of the community-based organizations in the disability services sector and includes a variety of coverages that could otherwise be difficult to obtain as an independent organization. Coverages include (but are not limited to) Abuse Liability Coverage, Dispensing of Medication Coverage, Residential HealthCare Facility Coverage (which covers food, beverages, medication, medical supplies and medical appliances), and Property and General Liability. SARC has 39 organizations participating in the property & liability insurance program. There is also a Directors and Officers Liability insurance program with 81 organizations participating.
Annual report
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SARC/SARCAN
FINANCIAL HIGHLIGHTS
SARC SARC had another productive year and work continued in the development of training programs. 2018 saw increased enrolment in Leap and Med Assist which impacted education and training revenue and expenses. Member Association Activity is work SARC does on behalf of the Members, primarily with provincial government, and the expenses reflect the activity for the year. Administration expenses increased due to increased utility costs and property taxes.
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Annual report
5.8% Increase in returns! SARCAN Recycling SARCAN Recycling had the highest year of returns on record with 445.2 million containers returned, beating the previous record by 24.5 million containers, or 5.8%. Throughout the year, there were eight record-setting months where record high container volumes were collected by our depots. Our revenue in the year was up $2.5 million due to an increase in our grant revenue. Salvage revenue was up $1.9 million due to increased volumes and higher prices realized in the salvage markets. Our expenses increased $1.6 million due to increased collection, processing and transportation costs to handle the increased volumes. In the non-legislated program, the decrease in revenue and expenses are due to declining volumes of paint and electronics returned.
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SARC
FINANCIAL STATEMENTS SARC’s operations encompass a variety of services and activities in support of the disability services sector. These include Member Association Activity, Education & Training, Consultants (Human Resource Consultant, Labour Relations Consultant, and Facility Planner), Administration and Projects [Supported Employment Transition Initiative (SETI) and Provincial Training Committee (PTC)].
Year ended March 31 (in $000s):
2018
2017
% change
$2,016
$1,945
+3.7%
Grants - Operation
795
749
+6.1%
Grants - Projects
556
591
-5.9%
Education and Training
373
318
+17.3%
Other
292
287
+1.7%
$2,240
$2,184
+2.6%
Member Association Activity
260
253
+2.8%
Education and Training
556
498
+11.7%
Consulting (Facility Planner, Human Resources and Labour Relations
444
413
+7.5%
Projects (SETI and PTC)
556
591
-5.9%
Administration
333
327
+1.8%
Amortization
91
102
-10.8%
($224)
($239)
-6.3%
Revenues
Expenses
Net Loss
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Annual report
SARCAN
FINANCIAL STATEMENTS SARCAN Recycling is a Division of SARC. SARCAN Recycling’s operations are divided into two main programs – legislated, which is the collection and recycling of used beverage containers and is legislated by the Ministry of Environment, and non-legislated which includes used paint and end-of-life electronics. Milk containers were added to the legislated program effective April 1, 2017. There was also an increase in deposit rates effective April 1, 2017. The new containers combined with the increased deposit rates greatly impacted the volume of material returned to our depots during the year.
LEGISLATED PROGRAM (BEVERAGE CONTAINERS) Year ended March 31 (in $000s):
2018
2017
% change
445.2 million
411.4 million
+8.2%
Revenues
$36,723
$32, 519
+12.9%
Expenses
$33,665
$32,146
+4.7%
Net Income
$3,058
$373
# of Containers Returned
NON-LEGISLATED PROGRAM (USED PAINT, END-OF-LIFE ELECTRONICS) Year ended March 31 (in $000s):
2018
2017
% change
5,446,908
6,158,572
-11.6%
Revenues
$1,047
$1,187
-11.8%
Expenses
$883
$911
-3.1%
Net Income
$164
$276
Lbs of Material Collected
Annual report
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Address: 111 Cardinal Crescent, Saskatoon SK Tel: 306 933 0616 Fax: 306 653 3932 E-mail: contact@sarcan.sk.ca
www.sarcsarcan.ca