Genesis G80 Sport
Volkswagen
Sportwagen
COLLISION NEWS
June 2019
The All-Electric Volkswagen Id. Buggy Concept
Pre- and Post-Repair Scanning – OEMs Without a Position Statement: Volkswagen/Audi Nev. Bill: No aftermarket for 5 years without consent; OEM procedures must be honored Frequency down, but CCC says not yet tipping point of theorized ADAS crash decline
DEALER NEWS Jim Ellis Automotive Group Acquires Toyota of McDonough GM Stresses Goal of Brand Loyalty Following Collision Ford Unveils Certified Collision Network
ID. BUGGY takes the idea of the legendary dune buggies into the age of electric mobility Volkswagen introduced the next member of the ID. concept family at the 89th Geneva International Motor Show—the I.D. BUGGY. Drawing inspiration from the classic Californian dune buggies of the 60s, the ID. BUGGY shows the versatility of the modular electric drive matrix (MEB) and puts the fun in functional. I.D. BUGGY is at once futuristic and retro. The MEB chassis integrates a 62kWh lithiumion battery into the floor and a 201-horsepower electric motor in the rear to give it an
expected range of 155 miles on the WLTP cycle. The minimalistic design—no doors or roof on this two-seater—gives drivers the purest experience of classic beach cruising. Like the dune buggies of the 60s, ID. BUGGY is extremely versatile. All buggies from the 60s featured a high degree of modular variability—based on the chassis of the legendary Beetle with a fourID. Buggy Please to Turn Page 4
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I.D. Buggy Concept From Front Cover
cylinder boxer engine running at the rear. Small-series manufacturers stretched a body made of fiberglass over the chassis and engine of the Beetle, thus writing automotive history. The same versatility is possible with ID. BUGGY—while the ID. BUGGY concept car is a pure 2-seater; it can also be converted to a 2+2-seater and an additional electric motor could be added to the front axle in order to make four-wheel drive possible. In addition, the BUGGY’s modular design allows for the composite upper body to be detached from the MEB chassis, opening up a world of possibilities for third-party manufacturers, as the original Meyers Manx kit did for the first buggies. Exterior Like the classic Beetle and Bus, ID. BUGGY has no need for a grille, and yet the summer cruiser is instantly recognizable as a Volkswagen. The prominently raised hood, fenders and tail end hint at the concept’s off-road chops, while threedimensional oval LED headlights and taillights, an LED VW logo, and a body that seems to float above the chassis lend an air of approachability. The floating effect is created by the use of two colors next to each other. The top half of the car—most notably the striking fenders and shoulders—is painted in matte Fern Green, while the bottom portion is painted in a textured Grey Tech Blue. The green part visually floats above the dark blue area. ID. BUGGY is equipped properly for 4
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an all-terrain vehicle. It features standard 18-inch wheels and BFGoodrich All-Terrain T/A® off-road tires (255/55 at front and 285/60 at rear). A solid aluminum underbody guard ensures that the front axle and ancillaries are not damaged during off-road driving, and the aluminum side sill panel assumes the function of an additional underbody guard. Should another vehicle need a tow or should the BUGGY itself be incapacitated, two robust red steel eyelets are integrated in the bumpers. The reinforced windscreen frame and the Targa bar, which is also open at the side, provides rollover support. There are no doors and no roof, but a black tarp can be stretched between the windscreen frame and the Targa bar as a sun shield or as light weather protection. The open concept car is 160.0 in long, 74.4 in wide and 57.6 in high, featuring short front and rear overhangs (27.0 and 28.6 in respectively). The wheelbase is 104.3 in and ground clearance is 9.4 in. Interior The ID. BUGGY’s minimalist interior is characterized by easy handling and waterproof materials. All elements surrounding the exterior are a continuation of the body, painted in Fern Green, while the majority of the interior trim is finished in a robust Grey Tech Blue soft-touch paint. The driver and passenger sit on seats with headrests and belt guides integrated into the backrests, while the floor plate is outfitted with anti-slip knobs. Despite the shortened wheelbase June 2019
of the concept car, passengers have an unusually large amount of space. This is due to the ID. family’s compact electric drive and axles arranged further to the outside. This open space always provides room that is about one class above that of comparable cars with a conventional drivetrain. The minimalistic cockpit has been designed to match the character and design of the ID. BUGGY. With the “Hey you” display in the cockpit, the concept car greets its driver and draws attention to the fact that it is ready for operation. A hexagonal steering wheel, covered with water-repellent Nappa leather, features touch controls in the crossbar, and a digital instrument cluster keeps the dash uncluttered. Electric drive The zero-emissions drivetrain of the I.D. BUGGY is made up of the electric motor integrated in the rear axle, power electronics, a single-speed gearbox, the highvoltage flat battery (62 kWh) arranged in the car floor to save space, and the additional units integrated in the vehicle front end. The electric motor delivers 201 horsepower and maximum torque of 228 lb-ft from standstill. This means that the electric vehicle always provides enough power on the rear axle, even off-road. With full acceleration on paved slopes, the concept car sprints from zero to 62 mph in just 7.2 seconds. The maximum speed is electronically controlled at 99 mph. As an alternative to the rear-wheeldrive layout, it is also possible to fit a second electric motor in the front axle of the ID. BUGGY. In this case, an “electric propshaft” would distribute the power of the 4Motion® four-wheel drive between the front and rear axles in fractions of a second. Regardless of rear drive or fourwheel drive, power electronics control the high-voltage energy flow between the engine and battery. The power electronics convert direct current (DC) stored in the battery into alternating current (AC). The on-board electronics are supplied with 12V via a DC/DC converter. The position of the battery in the vehicle floor gives ID. BUGGY a lower center of gravity for better handling.n www.IneedOEMparts.com
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Mitchell Issues First Quarter 2019 Industry Trends Report Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) Claims and Collision Repair industries, released its Industry Trends Report (ITR) for the first quarter of 2019. The impact of 5G wireless, automobile design changes that are good for the environment, and how technology can improve claims outcomes are among the cutting edge topics addressed in the report. Buckle Up for Warp Speed with the Advent of 5G In “5G: What Do High-flying Predictions Mean for the Property and Casualty and Collision Repair Industries?” Mitchell President and CEO Alex Sun explains how 5G–the fifth generation of wireless capabilities–is set to turbocharge communications and the Internet of Things. 5G could bring information to mobile phones 600 times faster than today’s speeds. And, it can enable connections of up to one million devices per square kilometer, as compared to the 2,000 to 10,000 devices per square kilometer provided by 4G. Simply put, 5G may result in a massive increase in connected devices that respond almost instantly–impacting connected cars, healthcare sensors, thermostats and other devices. “5G has significant implications for the entire auto physical damage ecosystem,” noted Sun. “As the number of sensors in vehicles increases, the data they produce may collect details of collision damage, which in aggregate can help manufacturers improve vehicle designs, carriers price coverage appropriately, and collision repair facilities accomplish proper and safe repairs.” With 5G, connected cars will have vastly enhanced capabilities to interact with car-to-car and car-to-infrastructure networks. The time required to charge electronic vehicles should be reduced, making these cars more practical for long-distance driving. The safety and operability of autonomous cars may likewise be significantly improved. In healthcare, 5G can put the Internet of Things into hyperdrive, for much more sophisticated remote monitoring of patients, improved safety and a more personalized approach to care. www.IneedOEMparts.com
5G can also drive the development of super-precise robots for remote and/or more accurate performance of surgeries and other procedures. Read the entire report to learn how tomorrow’s innovations may come faster than expected. The Auto Physical Damage Edition: OEMs Innovate for Environmental Impact With transportation contributing to 27 percent of all greenhouse gas emissions in the U.S., automobile manufacturers are continually striving to upgrade manufacturing and engineering standards to reduce these emissions. In the article “OEM Efforts to Promote Environmental Stewardship,” Mitchell Director of Claims Performance, Ryan Mandell, shares how carmakers are making a positive impact on the environment with these innovations: Stepping up production of electric vehicles, with GM committed to bringing 20 new electric vehicle models by 2023 as part of their vision of zero emissions. Using aluminum for vehicle construction to reduce average gross vehicle weights to improve fuel economy, and lower energy consumption required in the manufacturing process. Finding longevity in second-life applications for high voltage electric vehicle (EV) batteries. Transforming the grounds around their facilities to nurture local wildlife. The latest Auto Physical Damage Industry Trends Report also includes Mitchell’s “Six Questions with Olivier Baudoux on Automation in Claims and Collision Repair.” Read the entire Auto Physical Damage Industry Trends Report. The Casualty Edition: How Smart Automation Produces Stellar Claims Results Selecting the right technology solutions can be overwhelming. In “The Power of Technology: Six Ways to Improve Casualty Claim Outcomes”, author Shahin Hatamian, Mitchell Vice President of Product Management, points out, “Technology-powered automation for claims processing pays off primarily in two areas: efficiency and consistency.” With the technology available today, claims organizations could further advance their automation strategies, June 2019
including increasing straight through processing rates, depending on their individual efficiency goals. Decisions made through automated rules that incorporate best practices, deliver consistent decisions, and bring key insights to the surface for the attention of adjusters. Not only can outcomes and efficiency be improved, but the user experience for adjusters can be improved with automation as well. Automated systems produce valuable data that drive informed decisions and identify areas where corrections are needed. The data generated from these technology systems also enable users to compare their experience and results across the industry, providing insights into performance. By following Hatamian’s six tips, claims organizations can harness technology to achieve better outcomes. “The Art of Creating a Physician Peer Review Panel: Contracting and Training”, part two of a series, advises that a structured monitoring and mentoring process is the key for onboarding and training the new physician advisor. “Specialized software systems can deliver a seamless approach for contracting with physician advisors,” say coauthors, Jackie Payne, Vice President, Medical Management Services, and Karen Atkins, Senior Director of Physician Advisor and Peer Review Operations at Mitchell. “It can produce documentation for auditing purposes, track re-credentialing activities, and shorten the time required for audits with URAC and other accrediting bodies.” “It’s important to have the medical director involved not only in the interview process, but also in the training program as well. Peer-to-peer communication between the physician advisor and the medical director establishes a rapport that supports ongoing conversations about quality care and medical decisions,” the authors also advise. The latest Casualty Industry Trends Report also includes Mitchell’s “Directed Pharmacy Care Drive Positive Results” and “2018 Recap and 2019 Predictions: P&C Regulatory and Legislative Changes.” Read the entire Casualty Industry Trends Report.n Southern Automotive Journal
7
ASA Supports Connecticut OEM Repair Procedure Legislation ASA supports a proposal in the Connecticut Legislature aimed at addressing Original Equipment Manufacturer (OEM) repair procedures for collision repairs. But ASA lobbyist Robert L. Redding Jr. has asked the Connecticut Joint Committee on Insurance & Real Estate to amend House Bill 7266 to “assure additional protection for consumers, repairers and small businesses.” The amendment would make the legislation similar to “language proposed earlier in the year,” Redding said. Redding made the suggestion in comments submitted to the committee on behalf of ASA. “House Bill 7266 seeks to address an issue of concern for our consumers and repairers,” Redding said in the comments. “The OEM repair procedures are the logical repair processes to be followed. To be clear, ASA does not support the use of OEM parts only. ASA’s interest is in requiring the industry to adhere to a set of repair procedures that assure the best opportunity for vehicle safety on our
highways. “Our proposed amendment assures that no insurer shall condition payment of a claim to the insured or to any person conducting a collision repair based upon the utilization of any repair procedure or specification that does not conform to the original manufacturer’s repair procedures. “In addition, it is critical that scans are part of the repair processes. This is more important than ever before with new vehicle technologies. Many of our members risk not being paid by conducting pre- and post-scans of the vehicle to assure that the vehicle is safe when it leaves the collision repair shop. With this bill, the legislature ensures that the State of Connecticut has done as much as possible to protect consumers and small businesspersons in the repair chain following an accident.” According to HB 7266’s Statement of Purpose: “… no, (1) Motor vehicle insurance policy delivered, issued for delivery, renewed, amended or endorsed in this
state shall require a motor vehicle repair shop to deviate from the collision repair guidelines, procedures, recommendations and service bulletins issued by vehicle and original equipment manufacturers; and “(2) motor vehicle repair shop shall deviate from such guidelines, procedures, recommendations and bulletins without customer authorization.” The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry. ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services. To take advantage of the many benefits of membership in ASA, please visit www. ASAshop.org or call (817) 514-2901.n
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Volvo Certified Auto Body Shop Parts Restrictions Take Effect By John Huetter Volvo began restricting collision parts to its network of certified collision repairers, making good on a promise announced late last year at SEMA. A dealership-facing document shared with Repairer Driven News declares 11 part numbers for frame rails and wheel housings to be restricted effective March 1. Other luxury repairers have taken similar precautions to prevent unqualified shops from compromising their vehicle structures with incorrect repairs. The most recent example until Volvo’s announcement appeared to be General Motors’ 2015 promise it would restrict parts and measurements on its complex, mixed-materials Cadillac CT6 to a new certified network. “As a FYI, this is nothing new and very common in the industry to prioritize selected parts shipped to authorized Certified Body Shops,” a Volvo aftersales manager wrote in a recent mass email obtained by Repairer Driven News. “Effective March 1, 2019 Volvo Car USA is restricting sale of several highly specialized parts to Volvo Certified Collision Facilities,” Volvo wrote Friday. “The motivation for this initiative is to ensure that, in the event that one of these parts does need to be replaced, it is replaced by a highly skilled trained professional. In this way we can ensure
that our vehicles will perform the same in any future events as it did when it first rolled off the assembly line.” Volvo as of Tuesday afternoon did not yet appear to have removed at least some of the parts from its online parts sales website or dealer inventories, raising the question of if components in the wild still could reach unqualified shops by mistake or retailer defiance of the Volvo restriction’s spirit. However, once that supply dries up, Volvo’s certified shops ought to be the only ones able to get the components. The OEM’s Friday communique to dealerships indicated it would dropship parts directly to certified shops — and only those shops. “If you have a VCCF that is in need of one of these parts you may order it as a ‘Drop Ship’ through the Parts Application,” Volvo wrote. “As part of the order process you will be provided a drop down list of authorized ‘Ship To’ VCCF locations. The Parts Application will only accept one of these locations to complete order placement. If you attempt to order a Restricted Part on a Critical or Stock order to be delivered to a Non VCCF operation the order will be cancelled.” “So if any shop other than a Volvo Certified shop calls looking for one of these parts, they must be informed that Volvo restricts the sale of this part to Volvo Certified shops only,” the aftersales manager wrote.
Shops who want to work on Volvos with restricted parts can still join the Volvo Certified Collision Facility network, though their window to do so might be closing. Volvo Certified Collision Program manager Kenneth Park in November 2018 said Volvo has 203 out of the 350 shops he said would be the capped ceiling to the program. Shops will have to meet a variety of requirements The cap was aimed at providing “exclusivity,” according to Park. Besides meeting a variety of training, equipment and facility requirements, the shop must use 100 percent OEM parts. Certification could lead to a boom in a shop’s business. Volvo might be a brand on the rise, having grown sales by 20.6 percent to 98,263 vehicles in the United States last year. Research found that 85 percent of Volvo customers search for a certified body shop online, and there’s a “huge opportunity” for the collision repairers on the program, Park said in November. In addition to Volvo’s existing locator website, the OEM will refer customers to the shops through its Roadside Assistance program, and a new CCC partnership could make it possible for Volvo to detect a crash and match customers with certified shops. Reprinted Contented: Copyright © 2019. DRIVEN COMMUNICATIONS INC. All Rights Reserved.n
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Understanding Ford’s Pre- And Post-Repair Scanning Process By Mark Bochenek, Principal, OEM Business Development, I-CAR Pre- and post-repair scanning continues to be a topic of conversation during the collision repair process, from the very first scan of the vehicle to the last calibration. The growth of in-vehicle technologies, such as advanced driver assistance systems (ADAS), has made the repair process even more complex. Yet, failing to follow the original equipment manufacturer (OEM) procedures could compromise complete, safe and quality repairs. For instance, a camera mounted too high, or at an angle a few degrees off, could be detrimental to the accuracy of several ADAS systems, but it’s not only cameras that require calibration. Many distance sensors, including adaptive cruise control, collision brak-
ing and blind-spot detec- tion/warning, also require calibration following part removal or replacement. The process is performed to teach the sensor how far objects are away from it. If a collision braking sensor doesn’t recognize one millimeter versus one meter, there is a chance the vehicle could drive into another vehicle or initiate braking when it isn’t necessary and potentially cause a collision. Ford Motor Company recently issued a position statement detailing OEM-directed pre- and post-repair scanning in the collision repair process. Like Ford, I-CAR® urges technicians to utilize the OEM-issued information and procedures for all collision repairs. For repairers looking to learn more about calibration requirements, I-CAR
has made an OEM Calibration Requirements Search feature available by subscription through its Repairability Technical Support® (RTS) portal, which describes when calibration/aiming is required following repairs to vehicles equipped with ADAS. This information, which is available at rts.i-car.com, provides benefits in the damage analysis process, reduces the time spent developing the repair plan and could improve cycle time when done in advance. Users can easily search for the vehicle make and model they are repairing. The listings, color- coded for each system, display the options and events that will necessitate calibrations for that system. For each safety option, the calibraFord Please Turn to Page 20
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Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009.SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2018. All rights reserved. 10
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Frequency Down, but Ccc Says Not yet Tipping Point of Theorized Adas Crash Decline Collision repairs are at risk of a loss of volume prompted by the rise of advanced driver assistance systems, including the autobraking ramping up across the U.S. fleet. CCC predicted in 2018 and again this year that ADAS is leading to what will be a 5 percent drop in vehicles in crashes from a baseline 1995 statistic by 2022. ADAS starts to more significantly cut crash volume from that tipping point, with volume down 20 percent by 2030 under CCC’s projections. “So, while this is only a high-level estimate, it underscores the inevitable decline in frequency that these systems will have as ADAS market penetration grows,” CCC wrote in its 2019 “Crash Course.” “… More recently, as auto claim frequency has begun to flatten and motor vehicle fatalities have fallen slightly, there is evidence that perhaps some of this can be attributed to a greater share of vehicles on the road with ADAS.”
The Insurance Institute for Highway Safety has consistently found ADAS technology cutting crashes, perhaps most notably the autobraking OEMs will make standard as of 2022. “Because there was limited data released to suggest that ADAS efficacies had improved dramatically, or that the rate of adoption will ramp up more quickly, our projection remains the same this year,” CCC wrote in the 2019 “Crash Course.” So, while this is only a high-level estimate, it underscores the inevitable decline in frequency that these systems will have as ADAS market penetration grows.” The U.S. fleet itself remains aged, with the average vehicle between 11 and 12 years old and not necessarily sporting any ADAS. However, the average repairable vehicle is just 5.9 years old and the average totaled car 9.66 years, under CCC’s data. This means repairers could in theory be facing a smaller pool of
potential customers more prone to having newer technology and potentially avoiding more crashes than the overall vehicle fleet. Of course, as CCC observed, pot legalization, distracted driving and other factors might offset this decline. In any case, a sort of ADASaggeddon seems to be creeping up on the repair industry, where frequency plummets but severity might not climb enough to keep every shop fed to the degree it’d like. “We are starting to see some of that potential” reduction in crashes, CCC’s “Crash Course” author, analyst and director Susana Gotsch said in an interview this month. But despite ISS Fast Track Plus reports of frequency reductions (except in commercial) in 2018 and three of the nation’s top 4 auto insurers describing the same, Gotsch said she didn’t think the industry was truly over that ADASdecimating-frequency cliff yet.n
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Fe
Ford Adds to SUV Lineup With the Unveiling of the All-New Edge ST
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ber
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ter
ith ce,
F o r d ance upgrades begins introducthat include bodyFor 2019, Edge introduces the following the coveted color front bumper ing first-for-Ford and first-in-segment features ST brand to its and front lower as either standard or available equipment: SUV lineup with fascia, body-color the unveiling side cladding, a • Post-Collision Braking: Helps reduce the impact of a potential secondary collision of the all-new body-color rear by automatically applying moderate brake pressure when an initial collision event is Edge ST , buildbumper, a more detected; slowing the vehicle can potentially lessen injury to occupants and damage to ing on its bestpremium rear skid the vehicle ever SUV sales plate, and unique year in the U.S. 20-inch brightThe Edge machined alumi• Evasive Steering Assist: Helps drivers steer around stopped or slower vehicles to ST is Ford’s first num wheels with help avoid collisions. Designed to operate at city and highway speeds, it uses radar and a SUV to be tuned premium dark camera to detect slower-moving and stationary vehicles ahead and provides steering supby the Ford stainless-painted port to enable drivers to maneuver around a vehicle if a collision is imminent Performance pockets. team – features The new the most powEdge – including • Adaptive Cruise Control with Stop-and-Go and Lane Centering: Helps the vehicle erful V6 engine all-new Edge ST maintain a comfortable driving distance from vehicles ahead and helps reduce stress duravailable in its – is Ford’s smarting long, light-traffic road trips by helping keep the vehicle centered in its lane class with a speest SUV ever, cially tuned 2.7and every model liter twin-turbocomes standard charged EcoBoost® engine pumping with more driver-assist technology than exhaust tone. Drivers can also manuout 335 horsepower and 380 lb.-ft. of any other midsize SUV. This includes ally shift using the steering wheeltorque. Forward Collision Warning and Dynamic mounted SelectShift® paddle shifters It’s also outfitted for dynamic Brake Support; Pre-Collision Assist with while firmly positioned in unique Edge handling with a quick-shifting 8-speed Pedestrian Detection; BLIS® with CrossST seating with additional bolstering. automatic transmission, standard allTraffic Alert; Lane-Keeping Alert; LaneThe Edge ST features new front wheel drive with selectable traction Keeping Assist; Auto High Beams; and and rear styling, a wide mesh grille control, an available performance Hill-Start Assist. In addition, standard for optimal cooling, deep side skirts brake package, and ST-tuned sport safety features include AdvanceTrac® and dual-exhaust outlets. Unique suspension. with Roll Stability Control™ and Curve 21-inch wheels are available and inteA new Sport Mode allows Edge Control, and 911 Assist®. rior design cues on the steering wheel, ST drivers to experience more aggres“Edge drivers expect a sophisseat backs and scuff plates provide a sive throttle response and shifting ticated, modern driving experience,” subtle reminder that this five-passenpatterns that hold gears near redline said Cristina Aquino, Edge marketing ger SUV is something special. through cornering maneuvers, sharper The Edge lineup will also feature EDGE ST Turn to Page 22 engine braking, and a more resonant a Titanium Elite model, with appear14
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Genesis G80 Sport Boasts Potent Turbocharged Engine and Bold, Distinctive Styling The Genesis G80 3.3T Sport delivers the ideal combination of dynamic refinement, performance and distinctly evocative sport styling that further enhances the refined road manner, premium materials and luxurious nature of the Genesis G80 luxury sports sedan—the brand’s best-selling vehicle. Like all Genesis models, the G80 Sport comes equipped with the most comprehensive array of standard safety technology in the midsize luxury vehicle class and includes advanced safety innovations such as Automatic Emergency Braking with Pedestrian Detection, Driver Attention Alert, Blind Spot Detection, Rear Cross-traffic Alert, Lane Keep Assist and Lane Departure Warning. With its highly capable 3.3-liter twinturbocharged V6 engine, the rear-wheeldrive Genesis G80 Sport (all-wheel-drive also available) redefines the term “luxury sports sedan” thanks to the athleticism of its potent power plant and silky smooth yet responsive 8-speed automatic transmission. Combined with a richly appointed sport-inspired cabin, innovative and userfriendly features/technologies and classleading standardized suite of safety technologies, the G80 Sport is an unrivaled automotive entry within the mid-luxury segment. The Genesis G80 Sport asserts its presence with striking exterior styling that prominently features a dark chrome front grille with a unique cross-hatch design and delicately balanced copper accents throughout the vehicle. Its distinctive hexagonal front grille is juxtaposed by unique headlamps with full LED headlights housed within a copper-colored encasement. Rounding out the G80 Sport’s sophisticated-yet-athletic front face is a unique sportdesign front fascia that integrates a honeycomb lower front air dam and functional side air intakes that channel air around the wheels for improved aerodynamics. A sumptuously appointed interior, sport-inspired design aesthetic, uncomplicated and intuitive operation of all controls, superb ergonomics and spacious cabin accommodations have been signature characteristics of the Genesis G80 model since its inception. The 2018 G80 Sport builds upon this exemplary interior design with the addition of driving enthusiast16
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3.3-liter directinjected twinturbocharged V6 engine with 365 horsepower and 376 lb.-ft. of torque centric features and trim. Immediately noticeable are the driver and front passenger sport seats that are both heated and ventilated, supplemented with additional torso and thigh bolstering. This makes them as supportive when navigating a sweeping turn at speed as they are comfortable for everyday driving and long commutes. The torso and thigh bolsters, along with the headrest, feature handsome detailing in the form of contrast stitching—double-stitched on the inner seam, single-stitched on the outer. Copperaccented perforated seating surfaces for both the seatback and seat bottom help to provide welcome ventilation. Beneath its distinctive sport exterior, the G80 Sport is powered by a vigorous 3.3-liter direct-injected twin-turbocharged V6 engine with 365 horsepower and 376 lb.-ft. of torque, the latter figure produced across a wide swath of the powerband from 1,300 to 4,500 rpm (with premium fuel). Featuring an aluminum block and heads. The utilized of twin single-scroll June 2019
turbochargers, an air-cooled intercooler as they concentrated on optimizing the engine and transmission synergy for increased low-end torque and reduced turbo lag. An integral turbo and exhaust manifold help to reduce weight while improving durability and exhaust performance. For enhanced powertrain efficiency, an electronic waste gate and thermostat are applied, which also help to improve vehicle responsiveness. Furthermore, an intermediated or middle position lock continuously-variable valve timing (CVVT) enhances intake operation range and operation speed to magnify engine efficiency and performance. This feature is a world’s first application on a V6 engine, and helps to reduce pumping loss. Another unique V6 engine application in the Lambda II engine is the use of sodium-filled exhaust valves to boost performance and efficiency while offering structural reinforcement for improved durability. These lightweight valves feature G8 Please Turn to Page 19 www.IneedOEMparts.com
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OEC to Provide Lexus North America with Mechanical Parts Marketing Program OEConnection LLC (OEC), the leading automotive technology provider for original equipment manufacturers' (OEM) distribution networks is launching a comprehensive mechanical parts ordering and fulfillment program for U.S.-based Lexus dealers. The luxury brand's program becomes the ninth of its kind in the U.S. and tenth overall available through the OEC RepairLink technology. Using the RepairLink platform, which is free for shops to use, Lexus dealers can offer exclusive pricing to their mechanical repair shop customers on a specified list of parts. RepairLink data shows that dealers participating in an OEM parts marketing program increase their parts sales by nearly 60 percent. "RepairLink is valuable to shops for three primary reasons: first, it aggre-
gates the parts inventories from more than 20 OE brands in a single marketplace; second, it provides access to the richest OE parts data available online, which we're able to provide because of our trusted relationships with vehicle manufacturers; and finally, RepairLink covers about 80 percent of the available vehicle units in operation in the U.S. with its nine OEM parts programs," said Jon Palazzo, OEC General Manager, Mechanical. "This allows repair shops a single marketplace, with a broader depth and breadth of parts not typically available from the traditional aftermarket suppliers, backed by OEM and dealer incentives." "Lexus dealers are excited to offer their wholesale parts customers online access to parts pricing and availability," said Kathy Wachs, Parts & Service Program Consultant, Lexus Customer
Service. "It helps dealers provide our guests with competitively priced and convenient parts, while keeping factory-sourced parts on their vehicles. We're known for going out of our way to provide the best experience for our guests, and this partnership helps us continue to deliver on that promise." OEC technology solutions address critical problems across the OE parts ecosystem. RepairLink is the preeminent, online mechanical OE parts ordering solution, providing the mechanical repair market with best-in-class data and parts program capabilities. More than 30,000 shops across the U.S. access the application monthly. RepairLink for independent repair facilities, along with CollisionLink for body shops, creates the industry's best solution suite to help dealers grow their wholesale parts business. n
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G80 From Page 16 a hollowed valve stem filled with sodium to improve heat dissipation, thereby lowering the internal chamber temperatures, which allows for more aggressive spark timing. The Genesis G80 Sport benefits from an advanced 2nd-generation 8-speed automatic transmission with driver-invoked SHIFTRONIC® manual gear selection via paddle shifters delivering world-class performance with a smooth rev-matching feature for sublime operation. This nextgeneration automatic transmission is specially tailored to maximize performance and improve fuel economy. New features include an enhanced torque converter lock-up strategy that allows the torque converter to lock up the clutch between gears two and eight for more spirited performance in aggressive driving situations. An overdrive lock-up torque converter allows for higher fuel economy at freeway speeds, while more optimal control of the torque converter during lock-up has led to improved vehicle acceleration performance. The G80 Sport’s rigid structure is composed of nearly 52 percent of Advanced High-Strength Steel (AHSS) offering superior dynamic handling performance, world-class NVH levels and exceptional collision performance. In addition, to reduce unwanted NVH from penetrating into the cabin, a double-block engine partition structure with a specially-designed
The G80 Sport’s rigid structure is composed of nearly 52 percent of Advanced High-Strength Steel
insulator has been added to the firewall/ engine compartment, along with a diamond-shaped strut brace system and aluminum shock absorber housings to help increase the platform’s structural rigidity and enhance dynamic handling performance. Along with the improved rigidity, noise reduction and crash protection benefits, the use of aluminum in the shock absorber housings has reduced the weight of these components. The G80 Sport includes a driverselectable Intelligent Drive Mode which allows the driver to select between four distinct modes—Eco, Normal, Sport and Snow—depending on driver preferences and/or driving conditions. Each drive mode reconfigures throttle responsive-
ness, transmission mapping, stability control, suspension and steering for each setting: Eco (maximizes fuel efficiency), Normal (adjusts parameters to optimize comfort), Sport (alters transmission, throttle, steering and i-Driving Mode Integrated Control and the Traction Control System (TCS) while stiffening suspension for maximum all-out performance) and Snow (optimizes tractability in low-traction conditions such as ice or snow). Additionally, the Sport mode is enhanced with improved kick down responsiveness and quicker manual shift gear times for maximum performance and efficiency. Of note, the Intelligent Drive Mode functions seamlessly with the available H-TRAC All-Wheel Drive in G80 Sport vehicles so equipped.n
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Pre- and Post-Repair Scanning – OEMs Without a Position Statement: Volkswagen/Audi Volkswagen/Audi does not have a position statement regarding pre- and post-scanning, but they do, however, state when a scan tool is needed. For example, the Cautions and Warnings secFord From Page 10 bration matrix shows which cameras and/or sensors are involved, where they are located, and the calibra- tions required for each. It also shows which ADAS systems are affected by each camera and sensor and indicates whether scan tools and/or special tools are required for calibrations. In addition, it details whether the system will illuminate an MIL (Malfunction Indicator Light) or set a DTC (Diagnostic Trouble
tioning at the beginning of the body repair manual states “Any time the battery has been disconnected on an automatic transmission vehicle, it will be necessary to reestablish Transmission
Control Module (TCM) basic settings using the VAG 1551 Scan Tool (ST).” Volkswagen/Audi also specifies when a scan tool is needed within the procedures of the body repair manual.n
Code) if it detects an error, or if the calibration/aiming procedure is incomplete. For example, the 2018 Ford Explorer, one of many Ford models listed on the OEM Calibration Requirements Search, has several ADAS system calibration requirements. Its forward-facing camera, located near the rearview mirror and known as Image Processing Module A by the OEM, requires calibration if: · The windshield is replaced · There is a change in the tire size
· The suspension system is repaired, aligned or modified · The front airbag is deployed · The interior mirror is replaced Aside from diagnostics and calibrations, Ford’s webpage on the RTS portal at rts.i-car.com includes a variety of other useful details,as well as information about Ford-approved I-CAR courses that fulfill the necessary training for its own network.n
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Jim Ellis Automotive Group Acquires Toyota of McDonough Atlanta's largest family-owned automotive group recently welcomed Toyota of McDonough, renamed Jim Ellis Toyota of McDonough, to the organization's family of dealerships. Jim Ellis Toyota of McDonough is now the 18th dealership to fall under the tutelage of the Jim Ellis brand, and
is located at 144 Highway 81 West, McDonough, GA 30253, just off exit 218 on Interstate 75. The acquisition also marks the first Jim Ellis location operating in Southeast Atlanta. "It has been our pleasure to provide great car buying experiences in metro Atlanta for more than 48 years,
Just because it says it fits doesn't mean it will Choose Genuine Volkswagen Parts from
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and we are excited to expand our reach to serve customers in McDonough and the surrounding areas," said Jimmy Ellis, Jim Ellis Automotive Group President. "We are equally delighted to add the Toyota brand to our retail portfolio and are eager to foster a long-lasting relationship for many years to come." Jim Ellis Toyota of McDonough is a 57,000 sq. ft facility with customerfocused amenities including a newly remodeled customer lounge, complimentary Wi-Fi, and shuttle service. From sales to service, existing and new customers can expect the best from a knowledgeable sales team and qualified technicians. Experienced staff in the Parts Department will continue to serve the need of customers seeking assistance in navigating the vast inventory of high quality OEM parts. "We are fortunate to have inherited an enthusiastic staff committed to putting customer needs first," said Wesley Ellis, Vice President of Jim Ellis Toyota of McDonough. "Jim Ellis customers have become accustomed to a high level of excellence, and our team at Toyota continues to rise to the challenge of stellar service to our valued customers." About Jim Ellis Automotive Group Jim Ellis Automotive Group has been serving the Atlanta area since 1971, starting with Volkswagen as the flagship brand. The group has since expanded to 14 brands and 18 dealerships conveniently located in Atlanta, Buford, Kennesaw, Marietta and McDonough. The family-owned automotive group puts a strong focus on striving to deliver an exceptional customer experience and a vehicle buying and servicing process that caters to the client. Visit us online at http://www.jimellis.comn Southern Automotive Journal
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Edge SE From Page 14 manager. “Bringing a host of new technologies as standard and introducing these segment-first features helps ensure customers feel more confident behind the wheel.” Dual-stage airbags, side-curtain airbags, rain-sensing wipers, rear view camera and an innovative active glove box knee airbag are also standard, while front and rear ultrasonic sensors, 180-degree front camera and Enhanced Active Park Assist are offered as available equipment. Technology for a Connected World Inside, drivers will find an available wireless charging pad nestled in the forward media bin, and they can opt for an upgraded audio experience, HD Radio™ and a 12-speaker B&O PLAY™ Premium Audio System by HARMAN specially tuned for Edge. Standard on all Edge models is FordPass® Connect, with a Wi-Fi hotspot that gives internet access to up to 10 devices. Using the FordPass™ app, drivers can also use their smartphone to start, lock, unlock and locate their Edge. SYNC® with AppLink™, an enhanced voice-recognition communications and entertainment system, is also standard. This system supports the new Ford+Alexa app, giving users access to their favorite media content, daily appointments, smart home controls, and the ability to search for nearby points of interest and even shop for everyday items, all from the road. Drivers can also upgrade to SYNC 3 with
The ST wider grille and freshened fascia that create an athletic, modern appearance. an 8-inch touchscreen for enhanced in-vehicle experience. A powerfully sophisticated ride The new Edge comes standard with a 2.0-liter EcoBoost engine that offers a 5 horsepower increase and improved fuel economy over the outgoing model. It is mated to a newly designed 8-speed transmission with Auto StartStop technology that efficiently turns the engine off when the vehicle is stopped and idling, then seamlessly restarts in milliseconds when the brake is released.
Inside, a redesigned center console is accentuated by an all-new rotary gearshift dial that frees up space, allows easier access to the wireless charging pad and enhances the vehicle’s modern, sophisticated feel. With a wider grille and freshened fascia that create an athletic, modern appearance, the new Edge maintains the reputation for sophistication it’s carried for more than a decade. Full LED headlamps are standard, LED fog lamps and signature lighting are available and a redesigned hood imparts a wider, more planted stance.n
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Toyota’s Support of Family Literacy in America Reaches $50 Million To help celebrate the 30th anniversary of the National Center for Families Learning (NCFL), Toyota is donating $1 million to help break generational cycles of poverty through family literacy in the nation’s capital and northern Alabama. This new donation brings Toyota’s total contribution over its 28-year partnership with NCFL to $50 million. To date, 420 Toyota Family Learning Centers have
impacted more than 4.5 million parents and children across the U.S. “Education is key to a successful career,” said Toyota Motor North America CEO Jim Lentz. “I have seen the impact of NCFL’s two-generation literacy model, where children and their parents inspire each other to learn, and we’re proud to help further the great work of this organization.”
“What a great way for our 30th anniversary to be celebrated,” said NCFL founder and CEO Sharon Darling. “Toyota’s support is much more than just writing a check. They have been hands-on with our family literacy programs since day one. And for a company to be engaged with a non-profit for nearly three decades says everything about Toyota’s determination to make a difference.”n
BMW Manufacturing Led The Nation In Automotive Exports By Value X models were exported through five other southeastern ports: Savannah, GA; Brunswick, GA; Jacksonville, FL; Miami, FL; and Everglades, FL. All totaled, the Spartanburg plant exported nearly 66 percent of its total production volume of 356,749 units. BMW Manufacturing’s production volume and exports declined slightly in 2018 due to model updates of the popular BMW X4 and BMW X5. “Despite last year’s model changeovers and the ongoing uncertainty regarding trade and tariffs, Plant Spartanburg is still positively contributing to the U.S. balance of trade,” said Knudt Flor, president and CEO
of BMW Manufacturing. “This achievement clearly reinforces BMW’s ongoing commitment in the U.S. With additional models such as the first-ever BMW X7, the BMW X3 M and X4 M, and the recently-announced BMW X3 and X5 plug-in hybrid vehicles, we anticipate an increase in production and exports for 2019.” In 2017, BMW announced an additional $600 million investment in the Spartanburg plant from 2018 through 2021 for manufacturing infrastructure for future generations of X models. Last month, the plant produced the 4.5 millionth BMW built BMW Please Turn to Page 25
ALFA ROMEO
FIAT
MASERATI
of Birmingham
of Birmingham
of Birmingham
For the fifth consecutive year, BMW Manufacturing led the nation in automotive exports by value, according to data released this week by the U.S. Department of Commerce. BMW exported 234,689 X models from its Spartanburg, SC, plant during 2018. About 81 percent of these Sports Activity Vehicles and Coupes were exported through the Port of Charleston with an export value of more than $8.4 billion, according to Commerce Department data. This confirms that the South Carolina factory is the leading U.S. automotive exporter by value. The remaining 19 percent of BMW
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Ford Unveils Certified Collision Network Earlier this year, Ford Motor Company launched its new Ford Certified Collision Network (FCCN), an internally-managed program designed to help repairers keep pace with the rapidly changing repair requirements of today’s vehicles. This new network offers increased access to original equipment repair procedures and a more direct connection to Ford than ever before, and replaces the National Body Shop Network (NBSN), which it began in 2015. “We are committed to delivering quality and safe collision repairs,” said Jennifer Boyer, Ford global collision business and strategy manager. “The evolution of our collision repair certification program demonstrates this BMW From page 24 in South Carolina. Later in the year, associates will mark 25 years of BMW production in the state. “The remarkable partnership between BMW and South Carolina continues to thrive,
To l l Fr e e
commitment and represents our desire to manage the program internally and include new benefits to certified repairers.” New program features include a subscription to Ford Repair Procedures, Repair Process Coaching and access to a new technical hotline as Ford expands its relationship with I-CAR, with direct access to FMC engineers. Ford began accepting applications for certifi- cation in January, anticipating the network will grow by the end of 2019 as it strives for a solid footprint throughout the United States. All collision centers certified in the NBSN are considered members in the FCCN until their certification anni-
versary date. Notifications will be sent out 60 days prior to the anniversary date to begin re-enrollment and set up the repair process assessment, which includes an on-site inspection of four vehicles currently being repaired (at least two Ford and/or Lincoln vehicles). “We are eager to build this new network and provide customers with improved access to certified collision repairers. The Ford Certified Collision Network is an evolution which prepares us for the future of the collision and claims industry,” said Boyer. For more information, or to begin the enrollment process, visit collision. ford.com/ fordcertifiedcollisionnetwork or call 833.837.7694n
and this is evident by the fact that our state remains the nation’s leader in the export sales of completed passenger vehicles,” said South Carolina Secretary of Commerce Bobby Hitt. “I offer my congratulations to BMW and its Upstate workforce on another strong year. Together, we’re showing the world that South
Carolina truly is ‘Just right.’” BMW Group Plant Spartanburg produces more than 1,400 vehicles each day. In 2018, the Spartanburg plant produced 356,749 vehicles. The factory has a production capacity of 450,000 vehicles and employs more than 11,000 people.n
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Nev. Bill: No Aftermarket for 5 Years Without Consent; OEM Procedures Must Be Honored A new Nevada bill demands insurers secure the written consent of a consumer before requiring aftermarket parts on vehicles younger than 5 years before the date of the damage. “An insurer shall not require a body shop or garage to use aftermarket parts to repair physical damage to a motor vehicle that was manufactured less than 60 months before the date of the damage unless the insurer has obtained written consent from the owner of the motor vehicle to install aftermarket parts,” states Assembly Bill 173, which is sponsored by Assemblyman Richard Carrillo, D-Las Vegas, and three others. “… If a motor vehicle was manufactured less than 60 months before the date of the damage, the insurer shall provide written notice to the owner of the motor vehicle of the appraisal of the physical damage written on behalf
of the insurer and the estimate prepared by the body shop or garage. The written notice must indicate that, with regard to damage which is the subject of the claim, the owner may require the insurer to provide for the repair of each damaged part of the motor vehicle with either: “(a) An original equipment manufacturer part; or “(b) An aftermarket part.” (Minor formatting edits.) 60 months might seem like a long time, but that view ignores how advanced vehicles have become in the past decade. Remember, it’s 2019 today. The bill kicks in Jan. 1, 2020, if it passes. Vehicles built five years before a crash that day are in or entering the 2015 model year — which includes the aluminum Ford F-150 generation, for example.
Subaru’s EyeSight ADAS technology would be at least seven years old Jan. 1, 2020, and electronic stability control has been mandatory for vehicles built since Sept. 1, 2011 — nearly nine years prior. Besides, customers or the banks and OEMs holding the titles to their vehicles might have an interest in the repair through those 60 months. Experian reported that the average third-quarter 2018 lease length was 36.18 months, up 0.09 months. The average new car loan was 68.47 months, down 0.53 months, and the average used-car loan ran 64.36 months, up 0.41 months. Assembly Bill 173 also demands written notification to a consumer before an insurer requires aftermarket Bill Please Turn to page 30
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2019 Golf Sportwagen: A Wagon For Both Practicality And Performance The Golf SportWagen is available in three trims—S, S 4Motion, and SE. For front-wheel-drive models, the 1.8T engine is replaced by the same 1.4T, 147hp powertrain found in the allnew 2019 Jetta. The S 4Motion retains the 1.8T engine. The 1.4T is paired with either a six-speed manual or an eightspeed automatic transmission, while the 1.8T is available with either a six-speed manual or a six-speed DSG® automatic transmission. The S and S 4Motion models offer an available Driver Assistance package including Forward Collision Warning and Autonomous Emergency Braking with Pedestrian Monitoring (Front Assist), Blind Spot Monitor, and Rear Traffic Alert. Exterior The Golf SportWagen carries the unmistakable DNA of the Volkswagen Golf, with a shape and design elements that are defined and internationally-recognizable. Distinctive elements of the SportWagen, however, include a D-pillar, roof rails and a unique rear design that differentiate it from the Golf hatchback. The Golf SportWagen is 179.6 inches long and 70.8 inches wide—dimensions that ensure sporty proportions and aerodynamic performance of the vehicle. Thanks to the MQB architecture, which dictates a fixed relationship between the front-wheel centerline and the pedal box, the front wheels sit forward, giving a premium “cab backward” aesthetic. Along with the styling, these updated proportions help the SportWagen achieve a lower visual Interior The upscale environment of the SportWagen cabin is largely shared with the Golf model, with increased interior space due to the wagon body style. Occupants are treated to 94.3 cu-ft of passenger area volume. MIB II Infotainment. All 2019 Golf SportWagen models feature Volkswagen’s innovative MIB II touchscreen infotainment system. The display utilizes a capacitive-touch sensor (as in smartphone and tablet technology) rather than the more common resistive touchscreens that require pressure, enabling gesture controls like swiping 28
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The Automatic PostCollision Braking System helps address collision is rarely a single, instantaneous action, but rather a series of events that follow the initial impact this, in certain crash scenarios, by applying the brakes when a primary collision is detected by the airbag sensors, thus potentially reducing residual kinetic energy and, in turn, the chance of additional damage. and even pinch-zooming. Powertrains The 2019 Golf SportWagen frontwheel-drive adopts the 1.4-liter four-cylinder EA211 TSI® engine from the all- new 2019 Jetta. The 1.4-liter turbocharged and direct-injection TSI engine makes 147 horsepower and 184 pound-feet of torque. As in the Jetta, the TSI engine is mated to either a six-speed manual gearbox or an eight- speed automatic transmission with Tiptronic® in both S and SE trims. The engine, internally coded EA211, features an air-to-water heat exchanger built directly into the intake module in place of an intercooler. The exhaust manifold is integrated into the head, reducing the distance that exhaust gases must travel to reach the turbocharger. This integration is designed to allow for faster response and catalytic converter light off. Valves work to regulate coolant flow into the head, which allows for rapid engine (and thus cabin) heating, as well as efficient cooling when the engine reaches normal operating temperature. Both the June 2019
intake and the exhaust valves feature variable valve timing, which results in both improved low-rpm performance, as well as increased torque throughout the rev range. A relatively high 10:1 compression ratio further helps the engine’s efficiency, yet it still takes regular (87 octane) gasoline. The Golf SportWagen S 4Motion features a compact turbocharged and direct-injection 1.8-liter four-cylinder EA888 TSI gasoline engine. It produces 168 horsepower at 4,500 rpm, and torque peaks at 199 pound-feet, with the broad torque band starting at 1,600 rpm and lasting until 4,400 rpm. Golf SportWagen S 4Motion models are mated to either a six-speed manual or an optional six-speed DSG automatic transmission with Tiptronic. Chassis All 2019 Golf SportWagen models are equipped with the XDS® Cross Differential System—a feature previSportwagen Please Turn to Page 32 www.IneedOEMparts.com
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inspect it. Finally, and perhaps most importantly, the bill enacts into law what’s already expected of repairers under Nevada statute and what the DOI’s
defined in NRS 686A.310,” Commissioner Barbara Richardson wrote. However, Richardson’s property parts on anything 60 months or older. and casualty chief insurance examiner Nevada statute already required Rajat Jain last year refused to say whethinsurers to disclose on an er the agency estimate the use of an afterconsidered it market “body part,” but the “reasonable” that “If an insurer does not provide the required disclosures or an insurer reimlaw only applied to “a sheet metal, plastic, or composburse the cost of ite part of a motor vehicle refuses to authorize repairs in accordance with (OEM) specifica- following OEM which is nonmechanical tions and/or repair-industry standards, the insurer is engaging in repair procedures and used to replace a part — even though on the exterior of a motor unfair claims-settlement practices as defined in NRS 686A.310,” he cited the 2016 vehicle. The term includes bulletin. the inner and outer panels Commissioner Barbara Richardson wrote. “”Repair of a motor vehicle.” procedures and Body shops also are instructions are already required under Nevada law to already said is necessary of insurers: You not within the Division’s purview,” Jain notify consumers of aftermarket and must follow OEM repair procedures. wrote to the Society of Collision Repair recycled parts and get written consent “An insurer shall not require any Specialists. “The terms and benefits to use them. However, these requirebody shop or garage to repair a motor stated in the policy would be reviewed.” ments in NRS 487.170 only apply to a vehicle in a manner which is contrary So perhaps legislation locking this nonmechanical “sheet metal or plastic to the recommendations of the manuinto place is necessary, particularly as part which is used to replace a part on facturer of the motor vehicle,” the bill there’s no guarantee whoever succeeds the exterior of a motor vehicle” or “the would add to NRS 690B, a statute which Richardson will agree that disregarding inner and outer body panels of a motor also includes Nevada’s antisteering law. repair procedures is an unfair claims vehicle.” Nevada Insurance Commissioner settlement practice. It’s unclear if any such provisions Barbara Richardson in a 2016 Department The bill has been sent to the exist for other parts. If not, consumers of Insurance bulletin warned insurers Commerce and Labor Committee, a body certainly have a right to know every that the agency considered it an unfair which oversees insurance and includes part on their vehicle which isn’t new claims settlement practice. bill co-sponsor Assemblywoman Susie OEM. An aftermarket cooling part, for “If an insurer does not provide the Martinez, D-Las Vegas — potentially a example, might create other problems, required disclosures or refuses to authogood sign for bill proponents. Nevada and aftermarket glass might affect an rize repairs in accordance with (OEM) has 104 days left in its legislative session, advanced driver assistance system. Or specifications and/or repair-industry and it only meets every two years, so a consumer might want to know that a standards, the insurer is engaging in lawmakers need to hustle if something steering or suspension part is used and unfair claims-settlement practices as is going to make it to the governor.n Bill From page 26
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Sportwagen From Page 28 Differential System—a feature previously only seen on the performance-oriented GTI model. This technology is designed to act somewhat like an electronic substitute for a traditional mechanical limited-slip differential, working by actively monitoring data from each wheel sensor. If the suspension becomes unloaded, the system can automatically apply braking to the driven inside wheel as needed to help reduce understeer (the tendency for the front wheels to run wide). This not only helps the Golf SportWagen’s stability, but can also help improve handling and cornering performance. A standard feature on the 2019 SportWagen is Volkswagen’s Automatic Post-Collision Braking System. This builds on the premise that a collision is rarely a single, instantaneous action, but rather a series of events that follow the initial impact—the most significant of which can cause additional collisions. The Automatic Post- Collision Braking System helps address this, in certain crash scenarios, by applying the brakes when a primary collision is detected by the airbag sensors, thus potentially reducing residual kinetic energy and, in turn, the chance of additional damage. The SportWagen also includes Volkswagen’s Intelligent Crash Response System that shuts off the fuel pump, unlocks the doors, and switches on the hazard lights if the car
is involved in certain types of collisions. Driver-Assistance Systems To meet the demands of American drivers, the 2019 Golf SportWagen offers a comprehensive suite of driver- assistance technology. Available features include: Forward Collision Warning and Autonomous Emergency Braking with Pedestrian Monitoring (Front Assist); Blind Spot Monitor; Rear Traffic Alert; Adaptive Cruise Control (ACC); Lane Keeping System (Lane Assist); and High Beam Control (Light Assist). Front Assist, standard on SE models and available on S and S 4Motion models via the Driver Assistance package, is intended to warn drivers of potential frontal collisions (Forward Collision Warning) with vehicles and pedestrians, and in some cases provide automatic braking assistance (Autonomous Emergency Braking).
Jim Ellis KIA of Kennesaw
Within physical system limits, Forward Collision Warning warns the driver of potential critical front-end collision situations, both acoustically and visually by a warning symbol in the instrument cluster if the car is traveling above 18 mph. Furthermore, an automatic jolt of the brakes can warn the driver of the danger. If the driver fails to brake, or if the car is traveling below 18 mph, Autonomous Emergency Braking is activated to help slow the vehicle. If the brake pedal is applied but the driver brakes too lightly, the brake pressure is increased by the system (Braking Support). Blind Spot Monitor is standard on SE models and available on S and S 4Motion models The Rear Traffic Alert system, standard on SE models and available on S and S 4Motion models n
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GM Stresses Goal of Brand Loyalty Following Collision By John Huetter General Motors customer care and aftersales Global Vice President Tim Turvey shared insight into the OEM’s perspective on protecting its brand, one of three goals he said drove GM’s collision strategy. Repair quality and customer experience were GM’s other two considerations, Turvey told the audience at the International Bodyshop Industry Symposium in San Diego. The automaker last year unveiled requirements and plans for its certified collision network. Echoing fellow Detroit OEMs FCA and Ford, Turvey cited the threat of customers switching automaker brands after an incorrect repair — illustrating this point by noting that brand defection after 12-18 months was already “phenomenal” even when the repair was right. Customers are going to bail naturally, particularly if it’s a serious impact, he said. “We take the hit on it,” he said.
If a vehicle is a total loss, the customer by default probably needs to buy a car. GM also wants to have a “handoff” — an opportunity for its dealerships to sell that car to the customer, Turvey said. This calls to mind a promotion described in May 2018 by Nissan certified collision growth planner Sara Balog. According to Balog, total loss customers who patronized certified auto body shops could get a discount on a new Nissan. The shop would see an alert in OPSTrax or TraxPod that a special Nissan offer exists, she said. “Consumers may blame the shop if their vehicle is deemed a total loss, which may negatively impact CSI scores,” a slide stated. “… Be the hero to your customer by providing a solution and exceptional service to Nissan customers at a time of real need.” Recognizing the OEM has a brand interest in a customer following a crash and collaborating could actually dovetail with an insurer’s own interest. (Plus, a carrier can’t
keep an automaker out of the process anyway. An OEM will be the first to know about a crash through in-vehicle telematics, as Turvey’s Ford global counterpart Frederiek Toney pointed out Thursday.) Moderator Sean Carey, president of SCG Management Consultants, said 41 percent of customers also defect from their carrier after a bad claims situation. He said 91 percent of customers in a crash viewed as potentially a total shop for both a different insurer and different car brand during the 45 days it typically takes to declare and settle the total. Turvey mentioned that MyPriceLink helped foster dialogue with insurers. The company wanted an opportunity to win parts business, but found its prices undercut, according to Turvey. MyPriceLink addressed that issue, but it also got the attention of carriers, Turvey said. Since then, there’d been less tension, though work remained with a few insurers, he said.n
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